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Top 50 Zone Manager Skills

Below we've compiled a list of the most important skills for a Zone Manager. We ranked the top skills based on the percentage of Zone Manager resumes they appeared on. For example, 11.5% of Zone Manager resumes contained New Merchandise as a skill. Let's find out what skills a Zone Manager actually needs in order to be successful in the workplace.

These are the most important skills for a Zone Manager:

1. New Merchandise

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high Demand
Here's how New Merchandise is used in Zone Manager jobs:
  • Supervised the correct unloading of new merchandise.
  • Create feature displays of new merchandise.

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2. Overall Safety

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high Demand
Here's how Overall Safety is used in Zone Manager jobs:
  • Managed overall safety, security, supervision, training, mentoring, and scheduling of thirty assigned employees.
  • Maintained the overall safety, security and mentoring and scheduling of all assigned personnel.

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3. Sales Goals

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high Demand
Here's how Sales Goals is used in Zone Manager jobs:
  • Zone managers oversee each department manager to ensure each department is stocked and reaching the departments weekly and monthly sales goals.
  • Directed large store team to create a sales environment that consistently met expected sales goals and reduced operating costs.
  • Lead and Developed a team of 100+ associates, while maintaining visual standards and hitting projected sales goals.
  • Provide leadership, direction, and motivation for overall operation of the store to achieve sales goals.
  • Developed and managed the operating budget to ensure sales goals were met on a cost effective basis.
  • Exceeded sales goals for Quarters 1-4, which enhanced all hourly associates quarterly bonuses.
  • Developed sales goals and monitored daily performance as it pertained to reaching those goals.
  • Evaluated each representative's personal progress toward sales goals and bonus objectives.
  • Motivate sales associates to meet sales goals and oversee performance against standards.
  • Implemented processes that maximized and exceeded sales goals and profit margins.
  • Have led a sales team to meet and exceed sales goals.
  • Reached Profit and Sales Goals during my tenure as Zone manager.
  • Developed and planned team activities to accomplish budgeted sales goals.
  • Collaborated with outside sales groups to meet sales goals.
  • Managed daily sales goals and operations of 31 branches.
  • Monitored performance and made adjustments to meet sales goals.
  • Developed highly empathetic clientrelationships and earned reputation for exceeding sales goals.
  • Exceeded targeted sales goals by 20%.
  • Supervised 7 District Managers - Field Merchandiser and Full P&L Responsibility - Sales Goals, Margin Goals, Loss Targets
  • Promoted) Achieved the highest NPS ratings for 2009 at a 23% increase Achieved Apple's sales goals for the year

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4. Customer Service

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Here's how Customer Service is used in Zone Manager jobs:
  • Supported the Store Manager to ensure superior customer service was provided consistently
  • Greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Support the Store Manager to ensure that superior customer service is provided daily across the store.
  • Devised and published metrics to measure the organization's success in delivering world class customer service.
  • Provided high level customer service and ensure compliance to all company's rules and regulations.
  • Participate in management meetings to develop and refine sales staffing and customer service store wide.
  • Ensured high standards on work performance and customer service to uphold company image.
  • Ensured excellence in customer service and resolved all problems as they transpired.
  • Hired, trained and evaluated personnel in sales and customer service.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Resolve customer and associate concerns and demonstrate good customer service.
  • Cross-trained and backed up other customer service managers.
  • Cashier; Customer service; Promoted to supervisor.
  • Trained employees in customer service.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Supervised and managed sales staff, customer service associates and stockers for a large retail firm.
  • Handled all of the customer service complaints and concerns.
  • Maintained Merchandising Standards Trained and Supervised assigned personnel Assisted Store Manager with duties as needed Provided quick and efficient customer service

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2 Customer Service Jobs

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5. Overall Supervision

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Here's how Overall Supervision is used in Zone Manager jobs:
  • Managed and monitored the overall supervision, training and mentoring of all assigned personnel.
  • Executed for the overall supervision, training and mentoring of my employees.

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6. Sales Floor

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Here's how Sales Floor is used in Zone Manager jobs:
  • Monitored sales floor to ensure customer satisfaction.
  • Managed sales floor team, created schedules, controlled inventory, and developed feature displays to increase sales and gross margin.
  • Inventory management of outgoing and incoming product from store room to sales floor to oversee displays and shelving organization.
  • Maintained the sales floor in accordance with Lowe's operating standards and executed all special promotions merchandising displays.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Created an environment that ensured a positive customer experience on the sales floor through effective replenishment.
  • Oversee store opening/closing procedures Direct sales floor activities, assist customers and address customer concerns.
  • Managed sales floor and completed weekly operations / safety reports for store and market manager!
  • Worked third shift as needed to purge bins and fill sales floor during resets.
  • Assisted loss prevention department, by watching over the sales floor and preventing shoplifting.
  • Direct and supervise employees relating to inventory and stocking of sales floor.
  • Work on the sales floor with each of my associates each day.
  • Control sales floor stock, and implementation of new products.
  • Receive, open, unpack and issue sales floor merchandise.
  • Managed multiple zones, encompassing all sales floor departments.
  • Reorganized the sales floor to meet company demands.
  • Promoted impulse sales on the sales floor.
  • Coordinated with vendors on retail support to drive sales Managed sales floor and backroom inventory over multiple departments
  • Motivated employees through out the store on the sales floor.
  • Assist in driving sales by ensuring sales floor instock.

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7. Inventory Control

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Here's how Inventory Control is used in Zone Manager jobs:
  • Evaluated Inventory control process and recommended steps for effective improvement.
  • Performed merchandising, inventory control, daily reports and operations.
  • Inventory control and management of inventory presentation.
  • Developed merchandise presentation and inventory control systems
  • Supervised inventory control teams re-stock merchandise.
  • Implement extensive inventory control measures.
  • Insure inventory control utilizing computers.
  • Established competence in shipping and receiving, inventory control, and warehousing with emphasis on attention to detail.
  • Managed and trained customer service consultants, customer service, inventory control of the electrical and plumbing departments.
  • Handled all merchandising, inventory control, ordering, cash control, and maintenance functions.
  • Managed a $40 million facility and maintained inventory control to budget.
  • Ensured maintenance of inventory control and safety of all company assets.
  • Inventory control to include reporting of scarp and defects.
  • Operate the FTZ inventory control and record keeping system.
  • Maintained inventory control and merchandising(plan-o-grams).
  • Inventory control including ordering, and shrink prevention.
  • Inventory control, presentation, and shrink responsibility.
  • Inventory control, purchasing, receiving and pricing.
  • Experienced in seasonal changeovers, planograms, merchandising, scheduling, cycle counting, and inventory control.
  • Inventory Control Team Leads inventory operations Worked 40 hours a week.

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4 Inventory Control Jobs

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8. Loss Prevention

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Here's how Loss Prevention is used in Zone Manager jobs:
  • Create plans to control inventory, implementing process improvements to enhance loss prevention and increase department profitability.
  • Maintain entire loss prevention awareness.
  • Work closely with Loss Prevention to prevent theft, including frequent operation of camera equipment and apprehension of shoplifters.
  • Assisted the Plumbing and Loss Prevention Manager with supervising of plumbing department staff, merchandising and operations.
  • Directed 3 Area Managers, 9 District Managers, 91 Loss Prevention Managers, and 186 staff.
  • Partnered with Loss Prevention to train associates resulting in a 21% decrease in department shrink.
  • Implemented task plans for sales, marketing, pricing, inventory, and loss prevention.
  • Conducted safety team meetings with loss prevention; oversaw the claims process within the facility.
  • Assisted in Manager of the day duties, Cash office and Loss prevention tasks.
  • Oversee staff, inventory, loss prevention, safety and receiving of products.
  • Decreased theft by 8% by working closely with Loss Prevention team.
  • Minimized loss prevention in 25 stores on route through enforcement and training.
  • Worked closely with loss prevention to deter theft.
  • Implement loss prevention protocols and procedures.
  • Assist Loss Prevention with stolen items.
  • Serviced loss prevention as needed.
  • Perform all Register/Cash handling/Loss Prevention functions in accordance with standard operating procedures.
  • Monitored Security measures and loss prevention.
  • Interview, pre-screen, hire, train and mentor Loss Prevention staff, and staff of non-LP stores.
  • Led crisis management, loss prevention, and administrative strategies throughout pre-store opening process.

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9. Retail Store

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Here's how Retail Store is used in Zone Manager jobs:
  • Managed all aspects of a retail store in addition to the general supervision of all store operations of five additional stores.
  • Worked various parts of the retail business gaining leadership skills, and the whole aspect of running a retail store.
  • Provided superior customer service and driving sales and margin in alignment with the financial plan of the retail store.
  • Managed inventory, operated the register, and supervised staff for the university's official retail store.
  • Oversee the retail stores at the Palm Beach International Airport and supervise the employees.
  • Interview and coach new employees to fast track their education in Walmart retail stores.
  • Managed retail store and supervised employees.
  • Field Employee Relation Zone Manager, provided comprehensive employee relation support to 250 off-price retail stores and 12,000 store accociates.

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10. Customer Complaints

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Here's how Customer Complaints is used in Zone Manager jobs:
  • Handled irate customer, evaluated customer complaints, and identified alternative solutions.
  • Assisted with resolving in-dealership problems and customer complaints.
  • Assisted Store Manager in operating shifts by upholding safety procedures, troubleshooting customer complaints, and maintaining organization within the store.
  • Listened to customer complaints, examined returned merchandise and resolved problems to restore and promote good public relations.
  • Maintain acceptable customer service goals, resolve customer complaints in a professional and timely manner.
  • Answered customer complaints via telephone and worked to solve the customer's dilemma.
  • Handled customer complaints in a prompt, courteous and effective manner.
  • Handle the team needs, Also track the customer complaints resolution.
  • Reduced customer complaints within assigned region by 30%.
  • Handled ALL customer complaints with a sense of urgency
  • Resolve customer complaints regarding sales and service.
  • Responded to customer complaints and comments.
  • Resolve customer complaints regarding food service.
  • Confirm and resolve customer complaints.
  • Answered customer complaints and inquiries.
  • Answered customer complaints and/or questions.
  • Coach cashiers handle customer complaints.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Store audits customer complaints, employee concerns, hiring, training, sales increases, and promotions.
  • Backed up Manager for customer complaints Managed and ensured all areas run smoothly Demonstrated a dedicated service level Encouraged team work

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11. Inventory Management

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Here's how Inventory Management is used in Zone Manager jobs:
  • Provide direction and guidance to department managers and associates on proper customer service approaches and inventory management.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Audit and ensure proper inventory management of merchandise.
  • Achieved sales and margin budget, inventory management, merchandising and presentation standard for all four of these departments.
  • Retail environment with primarily office duties; including inventory management, ordering, receiving, and balancing.
  • Inventory management: cycle counting, overseeing/controlling of the ordering storage and use of components that sells.
  • Led inventory management processes; ordered products and conducted monthly price audits for all departments.
  • Consult with Dealer Principles on Inventory Management, Marketing, Advertising and Co-op programs.
  • Led staffing, inventory management, and maintenance for six retail sites.
  • Inventory management of all dealer open inventory as well as units on order
  • Manage a team of 14 inventory management associates on various shifts.
  • Ensured that the inventory management tasks were completed daily.
  • Inventory management, truck unloading, cashier
  • Service focused on greeting customers, listening and probing to understand needs, identifyingsolutions, inventory management, and area recovery.
  • Impacted margin using upselling techniques and inventory management.
  • Led inventory management efforts in 2015 that led to a 20% less shrink than 2014. .
  • Distribute and supervise tasks to qualified associates Perform administrative duties in inventory management Seek out accredited applicants for positions
  • Supervised all phases of backroom - Inventory Management System - Organized and cleared freight from backroom - Assigned tasks to Associates

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12. Company Policies

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high Demand
Here's how Company Policies is used in Zone Manager jobs:
  • Maintained area of responsibility in accordance with company policies and procedures by ensuring claims and returns were properly handled.
  • Communicate company policies/expectations and ensure they are being executed.
  • Assist in communicating department and company policies to associates.
  • Ensured products were organized within the store, back stockroom and stored according to company policies and procedures.
  • Enforce compliance of all company policies and procedures, safety rules and governmental regulations.
  • Enforced compliance with company policies, health and safety issues, and regulations.
  • Assure compliance with all company policies, procedures, safety initiatives and programs.
  • Oversee opening and closing procedures of the store in compliance with company policies/procedures.
  • Interpret, implement, and enforce Service Center Work Instructions and Company policies
  • Ensured that claims associates processed claims according to company policies.
  • Performed employee appraisals & assured compliance with Company policies.
  • Implement new company policies and incentives to cashiers.
  • Worked on scheduling, coaching, hireing, cleanliness, company policies, and training in these areas.
  • company policies, news, personal info.

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13. Front End

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Here's how Front End is used in Zone Manager jobs:
  • Assigned to front end operations and back room inventory operations of 190k square foot facility earning 80 million dollars a year.
  • Maintained Computer Based Learning (CBL) Training and Evaluations of 25 front end staff with 98% compliance rate.
  • Managed the front end processes which included scheduling enough cashiers to cover customer volume and handling customer escalations.
  • Provided support to operational departments such as loss prevention, front end, and receiving.
  • Direct and assist front end employees with money needs and addressed customer needs or issues.
  • Worked front end, cash office, department manager, zone manager, and invoicing.
  • Open and closed store, ran the money room and performed front end duties.
  • Managed the front end of the store with proper POS training for all associates.
  • Prepared schedule for the front end according to company allowance for hours and sales.
  • Managed the day to day operations of the front end of the store.
  • Supervised the front end of the store including all cashiers, maintenance.
  • Assisted the front end by cashiering when help was needed.
  • Work close with the assistant manager of the front end.
  • Managed Fresh departments & Front End operations.
  • Managed front end if needed.
  • Manage the front end operations.
  • Create and maintain SOPs and logs to cover all reports that monitor the front end matrix.
  • Supervised 40 front end and warehouse associates Support Manager: Supervisor of overnight crew.
  • Reduced front end payroll by 2% thru improved scheduling and cross training.
  • Maintained And ran the front end registers as a Customer Service Manager and Dealt with customer issues on daily basis.

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14. Daily Operations

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high Demand
Here's how Daily Operations is used in Zone Manager jobs:
  • Executed daily operations of many departments.
  • Maintained the daily operations of inventory.
  • Manage all phases of daily operations for 3 departments in zone, including paint, home d cor, and flooring.
  • Advanced to increasingly responsible positions, culminating in management role as second in command of store with focus on daily operations.
  • Direct the daily operations of 25 Device Support Centers for AT&T Mobility.
  • Assisted in the daily operations of a $39 million dollar budgeted store.
  • Oversee all daily operations within (and in regard to) company facilities.
  • Managed the daily operations of over 15 manned and unmanned surface lots.
  • Managed daily operations of 45 district managers and over 300 newspaper carriers.
  • Oversee daily operations and routines for associates located in the Apparel Department.
  • Assisted in the daily operations of a large home improvement warehouse.
  • Make sure daily operations are being completed correctly Sign Daily paperwork.
  • Managed the daily operations of 25 department managers and employees.
  • Facilitated the daily operations of various departments within one store.
  • Managed daily operations of a $34.2-million annual business.
  • Assist store manager with daily operations.
  • Executed daily operations of the store Inventory Management System (IMS), DSD Receiving, Claims and Food Reclamations.
  • Managed the daily operations of a multi-million dollar retail store.
  • Manage the daily operations of 13 stand locations Coordinate training for non-profit groups Receive Inventory and Stock product in all 13 stands

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15. Performance Reviews

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Here's how Performance Reviews is used in Zone Manager jobs:
  • Conducted performance reviews, granted promotions, executed terminations, and assisted with conflict resolution.
  • Completed 22performance reviews each quarter, offering praise and recommendations for improvement.
  • Maintained personnel files on staff to include, performance reviews, documentation, corrective action, counseling records and awards.
  • Screened employment applications for potential new hires, conducted performance reviews and appraisals.
  • Oversee new hires; provide training, performance reviews etc.
  • Conduct interviews, performance reviews, and train new associates.
  • Conducted annual performance reviews based on set goals.
  • Preformed employee performance reviews with constructive feedback.

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16. Multiple Departments

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Here's how Multiple Departments is used in Zone Manager jobs:
  • Assisted in driving the achievement of financial goals in multiple departments by ensuring associates followed the inventory management process.
  • Maintained multiple departments in accordance with company policies and procedures.
  • Report was instituted across multiple departments due to effectiveness.
  • Supervised associates of multiple departments.
  • Managed multiple departments with upwards of 20 associates and led them to reach daily sales, merchandising, and goals.
  • Zone manager of multiple departments, including Health and Beauty, Lawn and Garden, and Fabrics and Crafts.
  • Assist management with the supervision of associates in multiple departments by assigning duties, developing and communicating.
  • Managed multiple departments within the store including appliances, plumbing, flooring, and outdoor equipment.
  • Provide excellent customer service* Manage 2-20 associates* Maintain in stock and cleanliness of multiple departments.
  • Assist management with the supervision of associates in multiple departments.
  • Lead merchandising aspect of multiple departments in store.
  • Manage multiple departments and a host of associates.
  • Resolve customer service issues in multiple departments.
  • Trained and coached associates in multiple departments.
  • Supervised 5-30+ employees, multiple departments.
  • Assisted in operation of multiple departments.

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17. Market Share

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Here's how Market Share is used in Zone Manager jobs:
  • Assisted dealers with ideas for market share advancement, profitability, product advertising and merchandising.
  • Improved market share with development and implementation of programs that increased customer satisfaction.
  • Charged with increasing product distribution, market share, and display inventory in targeted growth area of South Carolina.
  • Increased market share in a major market by a full percentage point while overall division was losing market share.
  • Reviewed dealer inventories on a monthly basis to ensure that the client could achieve profit and market share objectives.
  • Consulted with dealers on business practices, CSI and market share improvement plans that would help long-term owner retention.
  • Conduct training sessions in marketing, sales, customer service and business skills necessary to capture greater market share.
  • Promoted to key revenue generating position with sales and market share responsibility across all product lines.
  • Managed grocery broker to achieve assigned dollar sales objectives and market share targets in 6 states.
  • Executed and achieved business plan and monthly objectives in sales, wholesale and market share.
  • Achieved assigned sales and market share goals every year by aggressively promoting our products.
  • Implemented new strategies to drive additional revenue and market share.
  • Improved market share for the Columbus-area by 0.2ppt.
  • Increased market share for three consecutive years by over 25% (1997 versus 1994).
  • Launched Motorcraft Brand to increase market share and profit using creative merchandising at Ford Monster Truck Pull Events.
  • Increased sales 4% over prior year and maintained market share vs a nation wide decline.
  • Conducted onsite sales & product training to improve market share.

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18. Company Standards

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Here's how Company Standards is used in Zone Manager jobs:
  • Assisted retail dealerships in improving customer service performance to meet company standards.
  • Inspired and motivate associates to provide Great Customer Service and maintain company standards and vision.
  • Provide leadership, tasks, and deadlines to meet sales goals and company standards.
  • Ensured backroom was kept clean and organized to company standards.
  • Ensured new hires were meeting company standards.
  • Hire qualified sales associates to meet company standards for building talent pool.Implement company policies to follow procedure against disciplinary action.
  • Maintained the appearance of the the entire Lowe's building to company standards.

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19. Freight Flow

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Here's how Freight Flow is used in Zone Manager jobs:
  • Reviewed schedules on a weekly basis to insure staff was adequate for freight flow, deliveries and sales.
  • Document the intake process of the freight flow in and out of the store.
  • Manage the Inventory freight flow and the day to day operations of the backroom.
  • Set up and assigned bin locations according to freight flow.
  • Maintained necessary freight flow to keep expenses on merchandise low to necessary levels.
  • Receive and match up invOices brought to maintain accurate freight flow.

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20. Direct Reports

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Here's how Direct Reports is used in Zone Manager jobs:
  • Increased customer satisfaction overall by maintaining interpersonal relationships with customers and ensuring excellent customer service from all direct reports.
  • Prepared and conducted annual performance evaluations to direct reports while facilitating this process throughout the organization.
  • Demonstrated skill in working with peers, direct reports and support departments to maximize bottom-line results at or better than goal.
  • Led team of 160 employees, 10 direct reports representing $150MM responsible for sales, operations, profitability and people development
  • Organized direct reports, coached and developed all zone associates to execute designated responsibilities for short/long term goals and objectives.
  • Hired, coordinated and managed performance expectations of management staff, direct reports, contractors, subcontractors and suppliers.
  • Instituted an employee development program, resulting in the career advancement of seven out of ten direct reports.
  • Recruited by the second largest district nationwide to provide recruitment expertise and consultation to direct reports and Recruiters.
  • Reallocated brokerage budget to create hybrid broker-direct sales team, managed both direct reports and brokers.
  • Managed team of seventy-five, including hourly employees, specialists, and eight supervisor direct reports.
  • Assist District Manager with running a district of 17 states and 350 direct reports.
  • Managed a regional office of 34 employees and four (4) direct reports.
  • Coached 5 direct reports during reorganization of 4 major CPG companies.
  • Team leadership of six direct reports within the central time zone.
  • Managed 15 direct reports and their daily work schedules.
  • Led 36 direct reports and several indirect reports.
  • Coach direct reports through performance management.
  • Direct reports included 5 Unit Managers and over 60 full and part time retail representatives and merchandisers.
  • Trained new representatives Implemented programs to help sales representative achieve monthly quotas Expanded profitability in B market territories Had seven direct reports
  • Inventory control Vendor Management Oversaw new company direction to ensure proper execution 50 direct reports Scheduling and performance evaluations

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21. Annual Sales

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Here's how Annual Sales is used in Zone Manager jobs:
  • Managed Garden Center with staff of 18 associates and annual sales over $7 million resulting in a 17% increase.
  • Managed the Chemical/Seasonal department as well as Lawn & Garden (total annual sales volume $5 million).
  • Managed sales territory for 14 Chicago area New Holland dealerships with annual sales volume of over $8M dollars.
  • Directed and managed a staff of 130 employees that generated over $42 million dollars in annual sales.
  • Increased average annual sales of five departments from $9.3-million to $11.3-million in six months.
  • Developed a network of 40 dealers that accounted for more than $6,000,000 in annual sales.
  • Zone Manager for six state market area with annual sales of $15,000,000,000 per year.
  • Assigned as Zone Manager in this store grossing $30 million in annual sales volume.
  • Increased annual sales for the Central Time Zone from 7 million dollars to 25 million.
  • Managed operations of three weekly newspapers with annual sales of 2.2 million.
  • Increased year-to-date purchases 137% with annual sales exceeding $11M.
  • Managed Territorial Sales generating 12 million dollars in annual sales.
  • Average annual sales volume of $7.25 million dollars.
  • Managed territory exceeding 8 million dollars in annual sales.
  • Achieve annual sales targets through sales professional teams.
  • Produced $38 Million in annual sales.

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22. Staff Members

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Here's how Staff Members is used in Zone Manager jobs:
  • Trained of several staff members effectively.
  • Created and implemented training procedures to make sure that new staff members was comfortable and able to get the speeds down.
  • Provide a full range of advisory services to include:* Recruitment, placement, and training new staff members.
  • Developed staff members while leading/mentoring 12 employees through their rise from part-time staff to zone supervisor.
  • Managed the payroll and scheduling for all three departments (18 staff members).
  • Hired trained and developed new staff members on a regular basis.
  • Trained and prepared staff members for zoning hearings.
  • Hired and managed 3 Territory Managers and 5 operational staff members training to achieve customer service excellence and sales growth.
  • Led a comprehensive safety training for 20 staff members Alerted customers to upcoming sales events and promotions.

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23. Wal-Mart

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Here's how Wal-Mart is used in Zone Manager jobs:
  • Communicate effectively with customers and other Wal-Mart associates.
  • Accept cash, checks, or bankcards for payment and completed checks and bankcard transaction according to establish Wal-Mart procedure.
  • Hired as Zone Manager for house wares, furniture and luggage during set up of this new Wal-Mart.
  • Captured customers accounts with helping them to sign up for a Wal-Mart credit card.
  • Check out Wal-Mart customers and associates if needed during busy hours.
  • Act as a liaison with other Wal-Mart stores and outside vendors.
  • Maintain and update confidential information for the Wal-Mart employees and supervisors.
  • Created and maintained accurate records using the Wal-Mart SMART system.
  • Maintain HIPPA compliance as per Wal-Mart policy.
  • Determined theft of Wal-Mart merchandise.
  • Produced Wal-Mart/Winn-Dixie growth +106% in P7 and YTD 128.4% ranked NO#1 and 2.

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24. New Associates

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Here's how New Associates is used in Zone Manager jobs:
  • Do 4x4 Inspections of all Departments, Complete daily store manager notes, Hiring for whole store and train new associates.
  • Opened a new store location and assisted in recruiting and training new associates.
  • Train new associates on role responsibility, using the IMS toolkit.
  • Conducted interviews and reference checks on potential new associates.
  • Hired and trained new associates in zone.
  • Hired, trained and evaluated new associates.
  • interviewed potential new associates and made hiring discussions .

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25. Apparel

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Here's how Apparel is used in Zone Manager jobs:
  • Supervised and assisted department managers and sales associates in sales, marketing, and operations for 8 apparel departments.
  • Manage the apparel, camping, footwear, and customer service departments with 2 supervisors working directly for me.
  • Contributed to merchandising ideas at team sale meetings that resulted in daily increases in sales in the Apparel Department.
  • Zone Manager of all the apparel depts.

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26. Product Knowledge

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Here's how Product Knowledge is used in Zone Manager jobs:
  • Conduct quarterly presentations to identify competitive advantages and enhance field's product knowledge.
  • Shared product knowledge with customers while making personal recommendations.
  • Initiated an ongoing market research analysis to obtain competitive product knowledge, pricing, and service needs for my market area.
  • Established pricing models for markets and developed new training programs for retailers to build better product knowledge.
  • Created a sales driven culture by working with associates on product knowledge and customer engagement.
  • Ensured myself and associates had the product knowledge necessary for all performance based merchandise.
  • Trained new hires in all procedures, product knowledge and sales techniques.
  • Led associates to meet the demands of the store requiring board product knowledge and engagingemployees and customers across departments.
  • Provide customer product knowledge of each wireless carriers wal mart offered.Start new wireless contracts and upgrades.
  • Discipline, Metrics, Scheduling) Train employees on Product knowledge.
  • Inventory and Merchandising Audits Shipping and Receiving Sales Reports Product Knowledge Supervised and Managed staff

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27. Zone Recovery

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Here's how Zone Recovery is used in Zone Manager jobs:
  • Ensured departmental zone recovery, inventory replenishment, and planogram correctness.

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28. Sales Representatives

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Here's how Sales Representatives is used in Zone Manager jobs:
  • Achieved aftermarket sales objectives by 20% in assigned area by managing independent distributors and sales representatives.
  • Maximize promotions and display opportunities with Retail Sales Representatives and Retail Representatives.
  • Managed team of 7 sales representatives calling on wholesale laboratories, retail, chains, franchise and independent optical locations.
  • Managed a team of 30 area supervisors and sales representatives across 12 metropolitan markets in the central US.
  • Managed Distributor sales representatives, calling on the end users and providing technical aspects of the products.
  • Hired and trained sales representatives to facilitate, negotiate, and deliver creative sales tactics and strategies.
  • Hired, trained and managed 6 sales representatives for manufacturer of quality specialty food product line.
  • Motivated a team of six sales representatives to increase sales, share, and shelf space.
  • Promoted within six months of employment to Zone Manager to work with other district sales representatives.
  • Monitored the attainment of three (3) sales representatives' promotions to Senior Sales Representatives.
  • Directed $25,000,000 in yearly sales and oversaw 14 managers and 103 route sales representatives.
  • Schedule, plan and develop service schedules for Retail Sales Representatives and Retail Representatives.
  • Hired and managed broker sales representatives, and developed private label programs.
  • Report bi-weekly payroll for District s Retail Sales Representatives and Merchandisers.
  • Zone Mgr: Managed 60 sales representatives in 4 departments.
  • Supervised two District Managers, and 18 Sales Representatives.
  • Led 11 sales representatives, directed cross-functional teams, resource allocation, and project management.
  • Direct network of sales representatives and Dealer/Distributors located throughout the Western U.S and Hawaii.
  • Managed 5 Sales Representatives in 12 state Zone.

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29. Customer Relations

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Here's how Customer Relations is used in Zone Manager jobs:
  • Promoted and supported efforts to exceed customer relations and expectations.
  • Enhance customer relations through support of consumer-focused initiatives.
  • Directed entire service, parts, technical training, customer relations and fixed operations in Upstate New York.
  • Assist the Store Manager in the daily operation with a priority on customer relations.
  • Specialized in direct customer relations for the majority of the time.
  • Practiced in customer relations, sales and inventory control.
  • United States Developed new customer relations through telephone contact and sales activity.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

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30. Revenue Growth

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Here's how Revenue Growth is used in Zone Manager jobs:
  • Facilitated constant 1% improvement in sales and revenue growth in single copy through marketing and data analysis.
  • Achieved revenue growth of 38% in a softening market through increased production and decreased operational costs.
  • Achieved sales revenue growth from $20.8 million to $32.8 million (FY12).

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31. Merchandise Resets

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Here's how Merchandise Resets is used in Zone Manager jobs:
  • Scheduled and planned all merchandise resets, zone recovery, inventory integrity, and staff meetings.

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32. Entire Store

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Here's how Entire Store is used in Zone Manager jobs:
  • Helped customers select products that best fit their personal needs, *Maintained visually appealing and effective displays for the entire store.
  • Job duties include: Walking the entire store to make sure our customers are being serviced by our associates.
  • Managed by walking entire store consistently, I enjoyed catching employees DOING SOMETHING RIGHT!
  • Worked closely with Cash Office and verified daily sales for the entire store.
  • Maintained visually appealing and effective displays for the entire store.
  • Managed an Exceptional Customer Service levels for entire store.
  • Recorded vendor claims for the entire store.
  • Manage and operate entire store functions.
  • Controlled inventory for the entire store.

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33. Product Literature

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34. Osha

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Here's how Osha is used in Zone Manager jobs:
  • Prepare and manage safety, security, and loss prevention procedures in accordance with Company, OSHA, and DOT guidelines.
  • Conducted logs on power lifting equipment, meeting OSHA standards with paper work and daily logs.
  • Follow company procedures and OSHA laws and standards.
  • Experienced OSHA visit with 0 fines during store set-up.
  • Assisted in recruitment and training for all new team members for Kenosha, Gurnee, Vernon Hills, and Northbrook locations.

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35. Independent Contractor

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Here's how Independent Contractor is used in Zone Manager jobs:
  • Coordinated independent contractors, scheduled deliveries, maintained accurate records, and ensured newspapers are delivered within deadlines.
  • Restructured independent contractors staffing to maximize customer service to all customers daily.
  • Supervised 30+ adult independent contractors, and managed a customer service assistant.
  • Recruited new independent contractors and trained entities for marketing reporting.
  • Supervised independent contractors and dealer distributors in assigned area.
  • Recruited, trained and contracted independent contractors.
  • Managed a team of 5 district managers of professionals, over 100 independent contractors with 7000 daily customers in circulation.
  • Hired, trained, developed, and guided independent contractors and haulers in the achievement of sales and operational objectives.
  • Managed over 100 independent contractors and the delivery and customer satisfaction of one of Pennsylvania's largest newspapers.
  • Achieved growth goals by establishing new sales locations and incentive program for independent contractors.
  • Hired, managed, and evaluated 25+ Staffers and 100+ Independent Contractors.
  • Oversee new hires and conducting training for independent contractors.
  • Contracted more than 100 independent contractors.
  • Managed 8 District Managers, 3 Assistant District Managers and 95 independent contractors in the largest zone area of Circulation.
  • Managed team responsible for 60 independent contractors, negotiated contracts, surpassing both service and sales goals monthly.
  • Led a team of 8 full time employees and 20 to 25 independent contractors (drivers).

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36. Millwork

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Here's how Millwork is used in Zone Manager jobs:
  • Maintain product levels throughout the day, expedite special orders for all types of millwork.
  • Zone 1 was Lumber and building materials as well as Hardware and Millworks.
  • Lumber and building materials, Hardware, Millwork, Tools and storage.
  • Lumber, Building Materials, Commercial Sales, Millwork, Hardware, Tools

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37. Action Plans

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Here's how Action Plans is used in Zone Manager jobs:
  • Increased business revenue and company shares by developing action plans to analyze data and utilize business development funds.
  • Developed and implemented action plans to address dealerships Customer Satisfaction, profitability, financial and retention deficiencies.
  • Conduct monthly financial reviews with the dealer principle of each dealership and develop financial action plans as needed.
  • Brainstormed a wide range of plans to implement shrinkage reduction, merchandising improvement and customer service satisfaction plans.
  • Reviewed and prepared action plans to assure productivity, quality, and customer service standards were met.
  • Implement everyday action plans agreed upon by management team to assure effective and steady store operations.
  • Analyze quarterly shopper's report and generate action plans to improve any perceived deficiencies.
  • Prepare and implement action plans to ensure planned productivity and service goals are achieved.
  • Provide Zone performance updates and action plans, present to Executive Committee.
  • Submit various financial and operational reports and action plans as directed.
  • Conducted audits and action plans to identify and resolve operational issues.
  • Develop action plans to ensure maximum productivity of employees.
  • Created action plans to maintain standards of corporate programs.
  • Implement work force action plans for installation project management.
  • Spearheaded the development of action plans for undercapitalized dealers.

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38. Cycle Counts

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Here's how Cycle Counts is used in Zone Manager jobs:
  • Reported inventory balances and cycle counts in both the ERP and WMS systems.
  • Plan, monitor, and report results of cycle counts and physical inventories.
  • Make sure that departments do cycle counts and inventory on weekly bases.
  • Managed inventory crews and performed weekly cycle counts to monitor stock.
  • Inventory Control, cycle counts.
  • Validate cycle counts, IRP's and shrinkage.
  • Cycle counts,inventory, and finances

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39. Service Programs

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Here's how Service Programs is used in Zone Manager jobs:
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Promoted and implemented FCSD service programs to the dealerships.
  • Developed and monitored sales and service programs.

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40. Special Orders

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Here's how Special Orders is used in Zone Manager jobs:
  • Handle department special orders professionally and efficiently to ensure superior customer service.
  • Ordered merchandise, maintained inventory levels, tracked all special orders, and provided feedback to management relating to product trends.
  • Control the flow of all materials including managing inventory, placing orders, and monitoring special orders.
  • Updated Special Orders department to reorganize and distribute $50,000 of unclaimed merchandise.
  • Placed special orders and called other stores to find desired items.
  • Restructured the Receiving and Special Orders Hold Area.
  • Handled deliveries, and special orders.
  • Process special orders for customers.
  • Interacted with customers concerning pricing, availability, damaged products and special orders.Provided support to the sales teamCreated displays to promote sales
  • Trained new employees.Interviewed potential employees.kept track of deptment sales by week an month.did special orders.

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41. Stock Levels

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Here's how Stock Levels is used in Zone Manager jobs:
  • Used companies computerized inventory system to remain aware of current stock levels to aid in scheduling of deliveries.
  • Managed the store's stock levels: Made key decisions about stock level and stock control.
  • Manage in-stock levels, by ordering when need be and creating sale prices to move merchandise.
  • Based on sales, purchased new inventory as to maintain correct stock levels.
  • Review reports and address any inconsistencies found with customer order management stock levels.
  • Maintained current & back stock levels for several product groupings.
  • Check departments daily for correct in-stock levels to drive sales.
  • Performed maintenance and replenishment of stock levels to company standards.
  • Ordered inventory and maintained stock levels.
  • Review stock levels, calculate prices, and gather inventory reports using the Telson Unit.
  • Provide excellent service to customers Maintain stock levels of merchandise Assign tasks to associates in the department

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42. Control Sales

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43. Financial Goals

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Here's how Financial Goals is used in Zone Manager jobs:
  • Assist in achieving financial goals of the dept.
  • Assist in meeting financial goals in several departments.

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44. Weekly Schedules

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Here's how Weekly Schedules is used in Zone Manager jobs:
  • Generated bi-weekly schedules of seventy plus associates.
  • Created weekly schedules for warranty repairs between homeowners and technicians.
  • Managed weekly schedules according to payroll policies and procedures.
  • Complete weekly schedules according to payroll policies.
  • Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.
  • Contributed to merchandising ideas at team sale meetings.Completed weekly schedules according to payroll policies.
  • Assisted with weekly schedules according to payroll and hours available for backroom associates.

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45. POS

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Here's how POS is used in Zone Manager jobs:
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Position required utilizing creative abilities and self-starter attributes in order to meet corporate expectations.
  • Planned the availability of products for advertising and promotion purposes.
  • Raised positive customer surveys overall for the store, which resulted in pay raises and prizes for crew members.
  • Managed maintaining IN STOCK POSITION for entire store by building drop lists for employees and placing orders.
  • Position consisted of but not limited to supervision of employees in Lawn & Garden department.
  • Create a positive work environment where laughter and joy are good things.
  • Trained and developed new associates on POS system and key sales tactics.
  • Deposited all monies received at store within a timely manner.
  • Review Daily cash flows, handles all cash deposits.
  • Introduced the position of On Premise Sales Manager.
  • Positioned Zombies, handled Zombie employee issues.
  • Promoted a positive, productive work environment.
  • Trained new coworkers for their position.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Developed Vendor and Internal relationships to help gain positive team involvement and growth.
  • Worked into a supervisor position, and then into a zone manager position.
  • Mentored new sales associates to contribute to the store\\'s positive culture.
  • performed all duties responsible for positions held.
  • Managed 5 departments Maintained store budgets, inventory, and daily deposits Provided solutions to customer concerns and complaints

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46. Distribution Centers

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Here's how Distribution Centers is used in Zone Manager jobs:
  • Managed distribution operations of 27.3 million copy yearly circulation newspaper from 7 distribution centers.
  • Developed standard operating procedure manuals for all distribution centers.
  • Audit weekly collections from retail distribution centers.
  • Managed three satellite office distribution centers.
  • Managed five direct reports and 35 indirect reports as well as 2 distribution centers and 13 satellite facilities.
  • Finished 21 of 202 distribution centers in total customer service composites comprised of 8 different service metrics.
  • Managed seven district managers; five account managers and two distribution centers.
  • Oversee employees in distribution centers, scheduling and opening as needed.
  • Open distribution centers, print paper work and sort paperwork.
  • Support to unloading trucks carrying merchandise from distribution centers.
  • Managed 14 of 21 distribution centers.

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47. Different Departments

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Here's how Different Departments is used in Zone Manager jobs:
  • Managed employees in 5 different departments to achieve company sales and merchandising goals.
  • Direct sales associates in 15 different departments within store.
  • Managed 4 different departments within the store, including lumber/building materials, hardware, tools and millwork.
  • Managed three different departments; Dairy, Frozen foods, and Candy/Cig.
  • Order Necessary merchandise for the different departments.

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48. Crew Members

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Here's how Crew Members is used in Zone Manager jobs:
  • Coordinated with central dispatch and crew members to establish daily/weekly productivity goals.
  • Managed and directed a team of 35 crew members also producing their schedules.
  • Promote positive working relationships between crew members Handle customer questions and concerns in a courteous manner

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49. Ensure Compliance

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Here's how Ensure Compliance is used in Zone Manager jobs:
  • Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
  • Prepare reports and submit same to productivity department and ensure compliance to all company policies and procedures.
  • Work with associates to ensure compliance logs are filled out and follow up if discrepancies occur.
  • Determine the standards for supply chain activities of the organization and ensure compliance with it.
  • Administer and enforce the International Property Maintenance Code to ensure compliance throughout the community.
  • Liaised with field staff via market visits to ensure compliance to established goals.

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50. HR

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Here's how HR is used in Zone Manager jobs:
  • Promoted through a succession of increasingly responsible sales management positions.
  • Developed dealership personnel through sales technique training and performance measurement.
  • Generated repeat business through exceptional customer service.
  • Acquired new and grew existing wholesale parts accounts for dealerships through sales travel in the dealership's market area.
  • Supervised a team of 150 selectors and drivers to provide delivery and pick-up services throughout the assigned region.
  • Completed schedules to ensure proper staffing during peak hours throughout the store and according to payroll policies.
  • Maintained inventory control through reports and hands on counting, corrected counts and ordered product as needed.
  • Supervised the operations of 55 retail locations and 4 District Managers throughout New England.
  • Earned high-level rank based on company scorecards throughout each career tenure.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Developed a network of contractors and subcontractors throughout the state.
  • Executed ongoing plans to improve retail performance and dealer profitability Enhanced customer relations through support of consumer-focused initiatives.
  • Identify areas of security threats and write security recommendations to costomers.
  • Achieved Best In Company for shrink in live goods category over prior year by enhanced staff training for targeted market.
  • Drafted by hand/ Designed custom Baths as Fashion Projects Sales Specialist working closely with homeowner and contractors thru project completion
  • Worked with celebrities such as Chris Tucker, Tom Arnold, DL Hughley, Jamie Kennedy & Steve-O.
  • Obtained fork-lift license through the company along with a scissor-lift license, electric pallet jack license and a walkie stacker.
  • Pay: 12.75/hr Duties: Was in charge of all backroom activity Processed and ordered all shipments.
  • Ensured that by three p.m. everyday.The back room was set up for truck unloading.
  • Live nursery specialist Writing reviews and scheduling Customer service District Trainer for Lowe's garden centers throughout the State of Florida

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Zone Manager Jobs

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20 Most Common Skills For A Zone Manager

New Merchandise

15.2%

Overall Safety

10.4%

Sales Goals

9.0%

Customer Service

8.4%

Overall Supervision

8.4%

Sales Floor

6.3%

Inventory Control

6.1%

Loss Prevention

5.0%

Retail Store

3.3%

Customer Complaints

3.2%

Inventory Management

3.2%

Company Policies

3.2%

Front End

3.0%

Daily Operations

2.9%

Performance Reviews

2.6%

Multiple Departments

2.5%

Market Share

2.2%

Company Standards

1.9%

Freight Flow

1.7%

Direct Reports

1.7%
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Typical Skill-Sets Required For A Zone Manager

Rank Skill
1 New Merchandise 11.5%
2 Overall Safety 7.8%
3 Sales Goals 6.8%
4 Customer Service 6.4%
5 Overall Supervision 6.3%
6 Sales Floor 4.8%
7 Inventory Control 4.6%
8 Loss Prevention 3.7%
9 Retail Store 2.5%
10 Customer Complaints 2.4%
11 Inventory Management 2.4%
12 Company Policies 2.4%
13 Front End 2.3%
14 Daily Operations 2.2%
15 Performance Reviews 1.9%
16 Multiple Departments 1.9%
17 Market Share 1.7%
18 Company Standards 1.4%
19 Freight Flow 1.3%
20 Direct Reports 1.3%
21 Annual Sales 1.3%
22 Staff Members 1.3%
23 Wal-Mart 1.3%
24 New Associates 1.1%
25 Apparel 1.1%
26 Product Knowledge 1.1%
27 Zone Recovery 1.1%
28 Sales Representatives 1.1%
29 Customer Relations 1.0%
30 Revenue Growth 0.9%
31 Merchandise Resets 0.9%
32 Entire Store 0.9%
33 Product Literature 0.9%
34 Osha 0.8%
35 Independent Contractor 0.8%
36 Millwork 0.8%
37 Action Plans 0.8%
38 Cycle Counts 0.7%
39 Service Programs 0.7%
40 Special Orders 0.6%
41 Stock Levels 0.6%
42 Control Sales 0.6%
43 Financial Goals 0.6%
44 Weekly Schedules 0.6%
45 POS 0.6%
46 Distribution Centers 0.5%
47 Different Departments 0.5%
48 Crew Members 0.5%
49 Ensure Compliance 0.5%
50 HR 0.5%
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51,179 Zone Manager Jobs

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