Customer Success Manager jobs at ZOOM+Care

No recruiters or unsolicited agency referrals please. *Candidate must reside in greater Los Angeles/Southern CA area* Are you are looking for a dynamic life science/lab equipment sales position where every day is different? Where you can hit the ground running and make an immediate impact with the largest healthcare providers in your region? Then look no further, you'll be a great fit for CME Corp. CME Corp. is looking to add a talented and highly motivated sales professional to join our growing organization. As a Life Science Account Manager, you will play a key role in our sales team managing your book of business, developing new business opportunities, and meeting or exceeding sales profitability objectives selling healthcare equipment and related services with a focus on lab, also calling on research, phlebotomy, blood bank and morgue departments. The territory is the greater southern California region, and the focus is on the largest and most prestigious healthcare systems within your territory. This role will report to the Vice President of Specialty Sales. Responsibilities: Manage and grow opportunities with existing and new customers for life science products through various channels, including networking, cold calling, and attending industry events. Maintain and nurture relationships with existing clients, identify opportunities for upselling and cross-selling, and ensure customer satisfaction. Develop a comprehensive understanding of the features, benefits, and applications of the life science equipment- be a resource for your customer Meet monthly and annual sales/revenue targets Collaborate with Account Manager to grow life science product sales within accounts Bidding/quoting projects and creating proposals Maintain current and develop new relationships with manufacturer sales representatives Identify and qualify key “Decision Makers” (buying influencers) in all key and target accounts Create value beyond our products and services in a way that differentiates us from the competition Stay current with industry trends Requirements: Bachelor's degree or high school diploma with 5 years of relevant work experience Minimum of 2 years of progressive experience in account management in acute care facilities or similar role Minimum 2 years experience in life science product sales with lab focus. Excellent communication and interpersonal skills Experienced in Microsoft office products and Salesforce CRM Must live in the geographical location of the position Regular daily travel within the geographic territory as business needs require Occasional overnight travel may be required Attend industry trade shows as needed Who you are: Self-motivated and goal oriented Highly organized and strong attention to detail Effective communication and presentation skills Strong, consistent and competitive work ethic Strong problem-solving skills with solution-oriented focus Customer Centric approach Adaptable to change and ability to work in a fast-paced work environment Compensation and Benefits: Commission based with a weekly draw. The weekly draw amount is dependent upon experience level of applicant This position has unlimited earning potential Company laptop and cell phone Monthly expense allowance Medical, Dental and Vision Vacation and Paid Holidays 401k Retirement Plan Employee Stock Ownership Plan Employer-Paid Life Insurance Voluntary Benefits - Critical Illness, Short & Long Term Disability, Accident, Life, Whole Life, and Pet insurance Tuition Reimbursement Referral Bonus Program Employee Assistance Program About CME: Dedicated to providing quality equipment, logistics, and services to healthcare. CME is the premier source for equipment and turnkey logistics, delivery, and support for the healthcare community. The company helps healthcare facilities nationwide to seamlessly launch, renovate and expand. CME is headquartered in Warwick, RI with branches in Anaheim, CA, and Long Island, NY and over 35+ service centers spanning the nation and offers an expanded product line of more than 2 million+ medical products from more than 2,000 manufacturers. We support our military community, veterans encouraged to apply! CME Corp. is an equal opportunity employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.

Remote Sales Manager (FIBC Bags $65K to $125K Dallas, TX About the Role: Are you a results-driven Sales Manager with a passion for driving business growth? We're looking for a motivated, experienced individual to lead our sales efforts in the FIBC bags sector. If you have a strong background in manufacturing or packaging sales and want to be part of a company that values strategic thinking and customer relationships, this role is for you. *Key Responsibilities: - Develop and implement targeted sales strategies to grow our footprint in the U.S. market. - Actively identify new business opportunities and cultivate relationships with potential clients. - Maintain and expand relationships with key customers, ensuring their needs are met and business is retained. - Work closely with the marketing team to create compelling sales campaigns that resonate with our target audience. - Stay ahead of market trends, adapting strategies to outpace competitors. - Generate detailed sales reports and forecasts to keep senior management informed of progress. - Lead and support a team of sales professionals, fostering a collaborative and high-performance culture. - Negotiate contracts, secure deals, and meet sales quotas. - Monitor and manage the sales budget to ensure profitability and efficiency. *What We're Looking For: - Proven success in sales within the manufacturing or packaging industries, with a preference for FIBC bag experience. - Strong closing and negotiation skills. - Excellent communication skills, both verbal and written, with the ability to build strong client relationships. - Expertise in developing and executing sales plans that deliver measurable results. - Experience with CRM systems and sales tracking software. - Leadership experience with a track record of coaching teams to success. - Deep understanding of the U.S. market, including regional nuances. - Ability and willingness to travel up to 50%. *Qualifications: - Bachelor's degree in Business, Marketing, or a related field. - 1+ years of experience in CRM software and account management. - 1+ years of negotiation experience in a sales environment. - Strong analytical mindset and business strategy development experience. - Budget management skills and the ability to meet sales targets. - Customer-centric approach with leadership capabilities. *Job Type: - Full-time - Remote *Benefits:* - Competitive salary with performance bonuses - 401(k) plan - Comprehensive health, dental, and vision insurance - Paid time off and flexible scheduling - Cell phone reimbursement - Work-from-home flexibility *Schedule: - Monday to Friday, 8-hour shifts *Location: - Fully remote role based in Dallas, TX, with travel required up to 50%. If you're a strategic thinker with a proven track record in sales and are excited about the opportunity to lead a dynamic sales team, we'd love to hear from you! Apply today to be part of a growing company with a strong vision for the future.

Important notice: currently available to those in the 35-mile radius of our office in Boca Raton, FL. Ready to lead a high-performing sales team and drive growth? Join All Star Healthcare Solutions as a Sales Manager and play a pivotal role in shaping success. You'll guide and inspire a team of talented professionals, foster strong client relationships, and deliver results that align with our core values of loyalty, trust, and long-term success. Work from All Star's brand-new headquarters at BRIC, a state-of-the-art campus featuring onsite daycare, a fitness center, and a free Tri-Rail shuttle. Plus, we've invested in Salesforce, the world's #1 CRM platform, giving you and your team powerful tools and training to maximize performance. If you're passionate about leadership and driving revenue, this is your opportunity to make an impact. Essential Duties & Responsibilities • Lead weekly meetings with Sales Consultants to review activity, progress, strategies, and achievements. • Provide coaching and mentorship to Team Captains to maximize production. • Conduct regular one-on-one and side-by-side coaching sessions to drive accountability and performance. • Recruit, interview, and train Sales Consultants to build a high-performing team. • Develop and maintain strong relationships with physicians and clients through collaboration and frequent communication. • Monitor and analyze sales processes to ensure compliance with company standards. • Source physicians nationwide using cold calling, database tools, and internet research. • Match physicians to client sites based on skill level, licensing, credentials, and regulatory requirements. • Participate in negotiations for physician placement opportunities. • Support physicians throughout the recruitment process, including offers, negotiations, relocation, and contract signing. • Maintain and expand a client database to support ongoing business development. • Achieve defined sales quotas by initiating and maintaining client relationships. • Ensure compliance with company objectives and government regulations. • Direct and support consistent implementation of company initiatives. • Perform other duties as assigned by leadership. Skills & Abilities • Strong persuasive and influential communication skills (verbal and written). • Proven ability to meet and exceed strict sales goals in a competitive environment. • Skilled at building rapport with physicians and clients. • Effective negotiation and conflict resolution skills. • Excellent time management and organizational abilities. Education & Experience • Bachelor's degree in Business Administration, Marketing, Communication, Management, or related field (or equivalent combination of education and experience). • Minimum of 4 years in a sales-driven environment required. • Supervisory or team leadership experience preferred. • Prior healthcare staffing experience strongly preferred. • Working knowledge of medical terminology and physician specialties. Awards • SIA Largest Healthcare Staffing Firms in the US • SIA Largest Staffing Firms in the US • SIA Best Staffing Firms to Work For • Modern Healthcare Best Places to Work in Healthcare • Sun Sentinel Top Workplaces in South Florida • South Florida Business Journal Business of the Year Finalist • ClearlyRated Best of Staffing Client & Talent Satisfaction Awards Ready to Lead and Make an Impact? If you're a driven sales leader with a passion for healthcare staffing and the ability to inspire high-performing teams, we want to hear from you! Join us in shaping the future of locum tenens staffing while building lasting relationships with physicians and clients nationwide

Director of Business Development - Hospice Coverage Territory: Montgomery County, MD & Washington, DC Employment Type: Full-time, Permanent A nationally recognized leader in post-acute care services, including home health and hospice, has partnered with HCRI to identify an exceptional Director of Business Development to lead hospice growth initiatives. This role will oversee a hospice sales team and will be responsible for driving admissions growth, strengthening referral relationships, and supporting excellence in hospice care delivery. Qualifications Bachelor's degree in Marketing, Sales, or a related field (preferred) Prior hospice sales management experience required Proven ability to lead, direct, and motivate a professional sales team Skilled in designing and delivering effective training and in-service sessions Experience creating or facilitating staff development programs Knowledge of healthcare regulations, compliance requirements, and hospice industry standards Responsibilities Develop and implement strategic business development initiatives to expand hospice service volumes and enhance referral patterns Recruit, mentor, and lead a high-performing hospice sales team to achieve organizational goals Design, deliver, and maintain training programs and in-service presentations for referral partners and internal teams Analyze referral data to identify trends, opportunities, and areas for strategic improvement Build and maintain strong relationships with community partners, healthcare providers, and referral sources Compensation & Benefits Salary + Bonus Plan: $120,000 - $150,000 Comprehensive health benefits package Generous Paid Time Off 401(k) with up to 6% employer match Mileage reimbursement

Title: Head of Customer Success Reporting to: Chief Revenue Officer can be based remotely in the US. ~30% Travel Required Company Revenue: ~$80M (targeting $250M growth trajectory) Customer Base: 125+ Health System Clients Opportunity: We are seeking a results-driven and customer-obsessed Vice President of Customer Success to lead and scale our enterprise customer success organization. Reporting directly to the Chief Revenue Officer, this executive will be accountable for ensuring our clients realize maximum value from our precision care products and solutions-driving retention, expansion, advocacy, and measurable clinical and operational outcomes. As our company accelerates from $80M to $250M in revenue, the VP of Customer Success will play a pivotal role in building a world-class, data-driven, and scalable success model that aligns customer satisfaction with company growth objectives. Internal Application Deadline: Friday, December 5 Responsibilities: Customer Success Strategy & Leadership Define and execute a comprehensive customer success strategy that drives retention, adoption, and expansion across the 125+ health system client base. Build and mentor a high-performing organization of account principals. Establish a clear operating rhythm and success framework that aligns customer lifecycle management with revenue growth objectives. Revenue & Retention Impact Drive net revenue retention (NRR) and gross retention (GRR) through proactive account management, executive engagement, and measurable customer outcomes. Collaborate closely with Sales, Marketing, and Product to identify upsell and cross-sell opportunities based on demonstrated customer ROI. Serve as a senior customer advocate, ensuring voice-of-customer feedback shapes roadmap priorities and service delivery. Operational Excellence Develop consistent metrics and dashboards to track customer health, usage, renewal, and NPS across the enterprise customer portfolio. Partner with the CRO, Product, and Implementation leaders to optimize customer onboarding, adoption, and renewal processes. Leverage AI-driven insights and automation to enhance the customer experience, proactively address risk, and surface new value opportunities. Create scalable playbooks for customer engagement across tiers-from high-touch strategic health systems to tech-enabled accounts. Cross-Functional Collaboration Partner with Product Management to translate customer insights into roadmap enhancements that increase adoption and stickiness. Work with Implementation teams to ensure smooth go-lives and rapid time-to-value for new deployments. Align with Finance to forecast renewals, model churn risk, and track renewal velocity. Requirements: Required 10+ years of experience in Customer Success, Account Management, or Client Services within SaaS, digital health, or HCIT environments. Proven track record of leading enterprise customer success teams at scale-driving retention and growth from $50M+ to $200M+ in ARR. Deep understanding of healthcare provider operations, health system buying cycles, and value realization frameworks. Data-driven mindset with experience implementing customer success platforms and KPIs that link directly to revenue performance. Executive presence and communication skills capable of influencing C-suite stakeholders in large health systems. Inspirational leadership style with the ability to build, coach, and retain high-performing teams. Preferred Experience in AI-enabled healthcare solutions or digital engagement platforms. Bachelor's degree required; MBA or advanced degree preferred. Experience integrating customer success with product-led growth or AI-first SaaS environments is highly desirable. Attributes of the Ideal Candidate: Customer Evangelist: Passionate about measurable customer outcomes and advocacy. Builder & Operator: Skilled at designing and scaling teams, systems, and playbooks for rapid growth and cross-sell. Strategic Influencer: Able to balance enterprise relationship management with operational rigor. Analytical Leader: Driven by data, with a bias toward action and continuous improvement. Collaborative Partner: Works cross-functionally to align customer success with revenue acceleration. About GW RhythmX GW RhythmX is revolutionizing healthcare through connected, AI-native intelligence that unites clinical insight, patient engagement, and system-wide care orchestration. The company combines market-leading AI precision care technology with extensive trusted patient engagement leadership to help health systems deliver the right care, at the right time, through the right clinician and channel. Its solutions are deployed across more than 150 health systems, touching more than 85M patients including 8M U.S. military veterans. The company's award-winning solutions were recognized again in 2024 by KLAS Research, Fierce Healthcare, and AVIA Marketplace. A SymphonyAI Group company, GW RhythmX leverages various firm assets, including $1B+ in R&D investment, longitudinal data related to 300 million patients, 4.4 billion total annual claims, and 1.8 million healthcare professionals at more than 3,000 facilities globally. About SymphonyAI Group SymphonyAI Group (SAIGroup) is a private investment firm building leading global enterprise AI businesses by accelerating innovation and growth. SAIGroup companies ConcertAI, SymphonyAI, and GW RhythmX deliver AI solutions that transform industries and bring value to companies, workers, healthcare professionals, and patients. The companies collectively represent a workforce of more than 4,000 talented engineers, data scientists and industry/healthcare experts. SAIGroup is backed by a $1 billion commitment from Founder and CEO Dr. Romesh Wadhwani, a noted entrepreneur and philanthropist. Learn more at *************** and follow SAIGroup on LinkedIn. When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You'll find everything you'd expect and many things you don't: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $200,000- $250,000 in base salary plus performance based incentives tied to retention and NRR target . Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Preferred Location: Major East Coast metro airport - Atlanta, Philadelphia, Chicago, Orlando, DC/Virginia, Boston/NY. This role will manage a team of Customer Success Managers, Account Executives, and Account Managers dedicated to supporting our East region customers. Come for the Mission. Stay for the Experience. Let's keep things simple: we're a talented, hard-working and compassionate team driving towards a mission that impacts every single one of us - even you! Healthcare benefits are complex, underutilized and a mystery for most people. That's why it's our vision to remove the complexity from being healthy and well. HealthJoy guides employees to affordable, high-quality healthcare by consolidating our clients' health and wellness strategies into a simple, unified digital experience. This leads to healthier employees and a healthier bottom line. With over $100M in fundraising to date, HealthJoy has garnered workplace awards for Inc. 's Fastest Growing Startups and Built In Chicago's Best Places to Work while growing globally to over 300 team members. We're continuing down the path of high growth and high impact, and this role is a key member of the Customer Success team making that happen. Your impact. HealthJoy's Customer Success Team is leading the charge to deliver industry-leading outcomes to our customers, with the ultimate goal of driving adoption, client satisfaction, customer retention, and growth at scale. As a Manager, Customer Success, you're the leader responsible for retention and growth across one of HealthJoy's Sales Regions. As an integral member of Customer Success leadership team, you'll report directly to the Vice President, Customer Success and have direct accountability for your team's revenue goals (churn reduction and upsell) and a high degree of ownership over your team achieving their objectives. Key Mindsets & Approaches: Growth Mindset: Passionate about emerging AI/InsurTech trends and proactive in identifying new opportunities for customers to leverage advanced technology. Consultative Approach: Able to transition customer conversations from simple feature usage to strategic discussions around data-driven decision-making and automation potential. Ambassador for Innovation: Eager to evangelize the value of our capabilities as a core differentiator during customer QBRs and renewal discussions. What You'll Do: Team Leadership & Revenue Management Lead a team of up to 5-8 individual contributors to own key customer outcomes including product adoption and utilization, gross dollar retention, upsell, and customer health for clients within their book of business. Oversee renewal sales across your sales region, ensuring consistent execution across accounts and partnering with Sales/Finance where needed. Drive revenue goal achievement across your team through regular coaching on upsell and expansion best practices, joining customer calls to support account expansion efforts, reviewing pipeline with direct reports, and ensuring your team has the support needed to move deals through the sales cycle. Support your team in executing risk management and expansion strategies, particularly in managing broker relationships that are critical to HealthJoy's growth strategy. Forecasting & Strategic Planning Regularly forecast revenue retention risk and upside opportunity with accuracy and confidence. Run weekly pipeline reviews with your sales region to ensure fidelity to HealthJoy's renewal and upsell sales processes, as well as pipeline hygiene. Use data-driven approaches to continuously coach your team to optimize performance and support career growth. Team Development & People Management Develop and grow your team's skills through joining your team in the field regularly, performance coaching, and professional development planning. Create a culture of continuous learning by identifying skill gaps, providing targeted training, and mentoring team members to advance their careers. Conduct performance reviews, set clear expectations, and provide constructive feedback to help team members reach their full potential. Foster a collaborative, high-performance team environment that drives both individual success and collective revenue goals. Customer Relationship Management Leverage your deep benefits domain knowledge to support your team in positioning HealthJoy's value during customer business reviews and other high priority touchpoints throughout the customer lifecycle. Cross-Functional Collaboration Partner with Customer Operations and Sales leadership team members to translate high-level organizational objectives (product adoption, customer health, etc.) into tangible, actionable playbooks for your team. Build strong, consultative relationships across functions (Product, Commercial teams, etc.) to communicate customer needs throughout the organization. Performance Optimization Act as a champion for customers utilizing our AI driven features (e.g., predictive analytics, automation tools). Guide customers on how to optimally integrate these features into their workflows to maximize their ROI and business outcomes. Feedback Loop Management: Systematically capture and translate customer feedback regarding AI model performance, feature usability, and data output into actionable requirements for the Product and Engineering teams. Utilize best-in-class CRM software and business intelligence tools (Gong, SFDC, Looker, Gainsight, and others) to proactively analyze performance across your book of business and drive continuous improvement. Your experience. Benefits experience required. Experience selling to / partnering with benefit consultant teams as part of achieving you and your team's goals. Minimum of seven (7)+ years of customer-facing account leadership or related experience demonstrating a high degree of skill in serving as a trusted advisor. Minimum of two (2)+ years of direct people management experience including coaching, performance management, and team development, including managing a team toward attainment of revenue goals. Proven success managing renewal across a large book of business, specifically in small business, ideally within a recurring revenue model. Strategic and results-oriented approach to partnering with customers at all levels of an organization (individual contributor through C-Suite) to achieve desired outcomes. Demonstrated success managing customer retention and account growth, specifically identifying expansion opportunities, managing pipeline, and driving the sales process. Highly collaborative and influential with your teammates and business partners across the organization to drive results and innovation. Candidates must possess the technical acumen to discuss the inputs, outputs, and business implications of AI with users ranging from analysts to C-level executives Exceptional executive presence and ability to present complex or detailed information in a digestible and actionable manner. Willingness to travel approximately 20% to support client book of business with the goal of 1 or more in-person visits per client per year, as well as at a minimum quarterly to Chicago headquarters for internal team meetings, and as needed. Total travel estimated at 15-20%. Total Rewards. Job Level: 50 Base Compensation Range for Job Level: $120,000-150,000 Annually The cash compensation above includes base salary only. Certain roles are eligible for additional cash incentives such as commission, annual bonus targets, overtime pay or other variable incentives. HealthJoy maintains a comprehensive strategy to determine rewarding and competitive packages for individual compensation for new hires, internal promotions and internal job changes. This strategy is based on several factors unique to each individual, including: 1) the skills, experience and qualifications of the individual; 2) the responsibilities and demands of the role; 3) analysis of external market data; and 4) company budget and financial performance. HealthJoy is a remote-first employer. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At HealthJoy, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each role and individual. In addition to cash compensation, HealthJoy offers a rich “Total Rewards” package that includes: Medical, Dental and vision insurance packages HSA contribution match Stock options for eligible roles 401k match Paid parental leave Company sponsored Short Term and Long Term Disability coverage Flexible PTO Commitment to Equal Pay. At HealthJoy, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and thrive. We believe that everyone should be paid based on their qualifications, experience, and the work that they do, and not on their gender, race, or any other personal characteristic. Our compensation practices are essential to fostering a diverse and inclusive culture where we value the contributions of all our employees. We conduct thorough annual reviews of employee pay and our pay practices to ensure we reward the right behaviors and are providing equal pay for equal work. Additionally, we assess the external market and internal equity across like roles. As part of our regular review of pay practices, HealthJoy examines employee pay for potential disparities between persons of different genders, races and ethnicities that are not explainable by objective factors such as performance, experience level, credentials, or location, and are committed to correcting any issues and reviewing practices from unintended outcomes. Commitment to Equal Opportunity. HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law. Don't meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you. HealthJoy is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role and HealthJoy, we encourage you to apply. You may be just the right candidate for this or other roles.

Preferred Location: Major East Coast metro airport - Atlanta, Philadelphia, Chicago, Orlando, DC/Virginia, Boston/NY. This role will manage a team of Customer Success Managers, Account Executives, and Account Managers dedicated to supporting our East region customers. Come for the Mission. Stay for the Experience. Let's keep things simple: we're a talented, hard-working and compassionate team driving towards a mission that impacts every single one of us - even you! Healthcare benefits are complex, underutilized and a mystery for most people. That's why it's our vision to remove the complexity from being healthy and well. HealthJoy guides employees to affordable, high-quality healthcare by consolidating our clients' health and wellness strategies into a simple, unified digital experience. This leads to healthier employees and a healthier bottom line. With over $100M in fundraising to date, HealthJoy has garnered workplace awards for Inc. 's Fastest Growing Startups and Built In Chicago's Best Places to Work while growing globally to over 300 team members. We're continuing down the path of high growth and high impact, and this role is a key member of the Customer Success team making that happen. Your impact. HealthJoy's Customer Success Team is leading the charge to deliver industry-leading outcomes to our customers, with the ultimate goal of driving adoption, client satisfaction, customer retention, and growth at scale. As a Manager, Customer Success, you're the leader responsible for retention and growth across one of HealthJoy's Sales Regions. As an integral member of Customer Success leadership team, you'll report directly to the Vice President, Customer Success and have direct accountability for your team's revenue goals (churn reduction and upsell) and a high degree of ownership over your team achieving their objectives. Key Mindsets & Approaches: * Growth Mindset: Passionate about emerging AI/InsurTech trends and proactive in identifying new opportunities for customers to leverage advanced technology. * Consultative Approach: Able to transition customer conversations from simple feature usage to strategic discussions around data-driven decision-making and automation potential. * Ambassador for Innovation: Eager to evangelize the value of our capabilities as a core differentiator during customer QBRs and renewal discussions. What You'll Do: Team Leadership & Revenue Management * Lead a team of up to 5-8 individual contributors to own key customer outcomes including product adoption and utilization, gross dollar retention, upsell, and customer health for clients within their book of business. * Oversee renewal sales across your sales region, ensuring consistent execution across accounts and partnering with Sales/Finance where needed. * Drive revenue goal achievement across your team through regular coaching on upsell and expansion best practices, joining customer calls to support account expansion efforts, reviewing pipeline with direct reports, and ensuring your team has the support needed to move deals through the sales cycle. * Support your team in executing risk management and expansion strategies, particularly in managing broker relationships that are critical to HealthJoy's growth strategy. Forecasting & Strategic Planning * Regularly forecast revenue retention risk and upside opportunity with accuracy and confidence. * Run weekly pipeline reviews with your sales region to ensure fidelity to HealthJoy's renewal and upsell sales processes, as well as pipeline hygiene. * Use data-driven approaches to continuously coach your team to optimize performance and support career growth. Team Development & People Management * Develop and grow your team's skills through joining your team in the field regularly, performance coaching, and professional development planning. * Create a culture of continuous learning by identifying skill gaps, providing targeted training, and mentoring team members to advance their careers. * Conduct performance reviews, set clear expectations, and provide constructive feedback to help team members reach their full potential. * Foster a collaborative, high-performance team environment that drives both individual success and collective revenue goals. Customer Relationship Management * Leverage your deep benefits domain knowledge to support your team in positioning HealthJoy's value during customer business reviews and other high priority touchpoints throughout the customer lifecycle. Cross-Functional Collaboration * Partner with Customer Operations and Sales leadership team members to translate high-level organizational objectives (product adoption, customer health, etc.) into tangible, actionable playbooks for your team. * Build strong, consultative relationships across functions (Product, Commercial teams, etc.) to communicate customer needs throughout the organization. Performance Optimization * Act as a champion for customers utilizing our AI driven features (e.g., predictive analytics, automation tools). Guide customers on how to optimally integrate these features into their workflows to maximize their ROI and business outcomes. * Feedback Loop Management: Systematically capture and translate customer feedback regarding AI model performance, feature usability, and data output into actionable requirements for the Product and Engineering teams. * Utilize best-in-class CRM software and business intelligence tools (Gong, SFDC, Looker, Gainsight, and others) to proactively analyze performance across your book of business and drive continuous improvement. Your experience. * Benefits experience required. Experience selling to / partnering with benefit consultant teams as part of achieving you and your team's goals. * Minimum of seven (7)+ years of customer-facing account leadership or related experience demonstrating a high degree of skill in serving as a trusted advisor. * Minimum of two (2)+ years of direct people management experience including coaching, performance management, and team development, including managing a team toward attainment of revenue goals. * Proven success managing renewal across a large book of business, specifically in small business, ideally within a recurring revenue model. * Strategic and results-oriented approach to partnering with customers at all levels of an organization (individual contributor through C-Suite) to achieve desired outcomes. * Demonstrated success managing customer retention and account growth, specifically identifying expansion opportunities, managing pipeline, and driving the sales process. * Highly collaborative and influential with your teammates and business partners across the organization to drive results and innovation. * Candidates must possess the technical acumen to discuss the inputs, outputs, and business implications of AI with users ranging from analysts to C-level executives * Exceptional executive presence and ability to present complex or detailed information in a digestible and actionable manner. * Willingness to travel approximately 20% to support client book of business with the goal of 1 or more in-person visits per client per year, as well as at a minimum quarterly to Chicago headquarters for internal team meetings, and as needed. Total travel estimated at 15-20%. Total Rewards. Job Level: 50 Base Compensation Range for Job Level: $120,000-150,000 Annually The cash compensation above includes base salary only. Certain roles are eligible for additional cash incentives such as commission, annual bonus targets, overtime pay or other variable incentives. HealthJoy maintains a comprehensive strategy to determine rewarding and competitive packages for individual compensation for new hires, internal promotions and internal job changes. This strategy is based on several factors unique to each individual, including: 1) the skills, experience and qualifications of the individual; 2) the responsibilities and demands of the role; 3) analysis of external market data; and 4) company budget and financial performance. HealthJoy is a remote-first employer. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At HealthJoy, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each role and individual. In addition to cash compensation, HealthJoy offers a rich "Total Rewards" package that includes: * Medical, Dental and vision insurance packages * HSA contribution match * Stock options for eligible roles * 401k match * Paid parental leave * Company sponsored Short Term and Long Term Disability coverage * Flexible PTO Commitment to Equal Pay. At HealthJoy, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and thrive. We believe that everyone should be paid based on their qualifications, experience, and the work that they do, and not on their gender, race, or any other personal characteristic. Our compensation practices are essential to fostering a diverse and inclusive culture where we value the contributions of all our employees. We conduct thorough annual reviews of employee pay and our pay practices to ensure we reward the right behaviors and are providing equal pay for equal work. Additionally, we assess the external market and internal equity across like roles. As part of our regular review of pay practices, HealthJoy examines employee pay for potential disparities between persons of different genders, races and ethnicities that are not explainable by objective factors such as performance, experience level, credentials, or location, and are committed to correcting any issues and reviewing practices from unintended outcomes. Commitment to Equal Opportunity. HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law. Don't meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you. HealthJoy is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role and HealthJoy, we encourage you to apply. You may be just the right candidate for this or other roles.

About Us Clasp is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent, while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative platform meaningfully connects employers, educational institutions, and diverse talent to drive mutual benefit-using accessible education financing as the thread. We like to think of ourselves as more than a fintech; we're a catalyst for economic mobility. A Forbes Fintech 50 company, portfolio company of SHRM (Society of Human Resource Management - the largest HR organization out there!) and recipient of “43 Start Ups to Bet Your Career On in 2025” by Business Insider, Clasp is driven by our commitment to social impact and innovation. We are reshaping the future of the workforce one opportunity at a time. Join us on our journey to give power to learners and unlock fulfilling careers that drive positive change in their communities and beyond. The position will serve as both a strategic advisor and an enthusiastic champion for Clasp's employer partners. This role blends deep knowledge of our creative work with inspiring communication and storytelling to build excitement, strengthen alignment, and drive long-term growth.You'll own a portfolio of partners and go beyond traditional success management-immersing yourself in the details of our work, asking probing questions about partner goals, and shaping conversations that spark expansion opportunities. You'll collaborate closely with Sales, Implementation, Product, Marketing, and Talent Fulfillment to ensure Clasp's creativity shines and partners see measurable impact.If you're excited about using education and technology to solve systemic problems in workforce development-and want to grow with a high-impact, high-growth team-we'd love to hear from you.What You'll Do: Drive Enthusiasm and Advocacy: Deliver high-energy, compelling partner engagements-using storytelling, visuals, and real impact examples to make partners excited about Clasp's creativity. Champion Strategic Growth: Push conversations beyond the present. Ask deeper questions about multi-year goals, hiring strategies, and industry shifts to uncover expansion opportunities. Know the Work: Stay fluent in the details of Clasp's creative output, talent fulfillment roadmap, and performance metrics, so you can credibly advise partners. Facilitate Onboarding and Alignment: Partner with sales and implementation teams to streamline launches, ensuring clarity and consistency from pre-sale through steady state. Lead Technical Problem-Solving and Enablement: Guide partners through onboarding, scoping, and translating requirements into actionable builds; deliver training and change management support to ensure adoption and long-term impact. Monitor and Optimize Performance: Analyze partner metrics and feedback to identify risks and opportunities, balancing long-term strategy with responsive day-to-day support. Collaborate Cross-Functionally: Present materials developed by internal teams with authority and context, ensuring partners see the full value of Clasp's work. Act as a Trusted Advisor: Serve as a subject matter expert, offering training and insights to maximize the value partners derive from Clasp's services Partner Engagement: Conduct high-impact business reviews and regular touch points to enhance partner satisfaction and expand Clasp's value What You'll Need: Experience in account management, customer success, management consulting, or other client/customer-facing role Proven problem-solving and analytical skills to identify partner challenges and risks and design effective solutions Relationship-building and communication skills with the ability to foster trust, understanding, and alignment across diverse audiences Excellent communication skills and the ability to think strategically while executing tactically, balancing long-term goals with immediate partner and business needs Collaborative mindset with experience working across multiple departments to build cohesive strategies and implement cross-functional initiatives Adaptability and resilience to navigate the fast-paced, evolving landscape of a high-growth company Nice to Have: Familiarity with education benefits, workforce development, or upskilling programs Experience working with human resources and/or talent acquisition stakeholders Understanding of healthcare industry What We Offer: Competitive cash and equity compensation Health benefits (health, dental, & vision) 401k Match Commuter benefits Flexible PTO policy Opportunities to grow and perform in a fast-paced environment alongside a stellar team. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Clasp is an equal opportunity employer and prohibits discrimination and harassment of any kind. We embrace diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Job description About Us Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry. CareStack™ is a venture funded by the same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises. We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact. Why join Us? ● You will be proud of being part of a team that is revolutionizing dentistry in US. ● We enable our employees with challenging opportunities to scale towards positions responsible for organizational planning and decision making. ● Work in a cross-geographical, cross-cultural high skilled product engineering team. Job Overview The CareStack customer success manager (CSM) ensures customers are on boarded onto the CareStack platform effectively, and their Dental Practice is setup for success leveraging everything that the CareStack platform provides. CSM - KEY RESPONSIBILITIES ● Customer Success as a Business Function ⮚ Ensure new CareStack customers have a solid foundation with respect to CareStack setup and configuration. ⮚ Ensure Key personnel at the customer end are trained on CareStack. ⮚ Ensure new CareStack customers adopt recommended Standard Operating Procedures, & Best Practice Workflows, at their dental practice.Orlando. Trivandrum. Kochi ⮚ Define, Track and Monitor Customer health with regards to: ◆ CareStack Product Feedbacks ◆ CareStack Customer support interactions ⮚ Key Performance Indicators (KPIs) for business success ⮚ Ensure the best possible customer experience at all times. ● Subject Matter Expert (SME) & Team Enabler ⮚ Serve as SME for everything CareStack. ⮚ Serve as SME for recommended best practices and Key Performance Indicators for Dental Practices. ⮚ Create and promote a learning environment. ⮚ Help develop competency improvement training and assessment programs for the team. ⮚ Help improve the policies and procedures that enable efficient customer success management. ⮚ Handle escalated customer support situations that require expert involvement. ● Collaborate in a Globally Distributed Technology Company ⮚ Collaborate with a globally distributed team of Level 1, Level 2 and Level 3 technical support team to enable efficient customer support. ⮚ Collaborate with external vendors and partners to obtain speedy resolutions to customer concerns.Orlando. Trivandrum. Kochi ⮚ Collaborate with a globally distributed Product Engineering team to bring about the most sought after product changes for our customers. ⮚ Collaborate with the CareStack Product Management team to ensure the product roadmap meets all relevant customer and industry needs. Job requirements JOB TYPE:Full Time. On-Premise in-office job based out of the Celebration FL corporate office. Not a hybrid or remoteposition. (This is needed to realize the swift ramp up of all internal organization functions, to furthersupport the exponential increase in scale of operations planned at CareStack in the coming years. This alsomeans increased growth opportunities to all our team members.) MUST HAVE EXPERTISE Minimum of one Dental practice management software Revenue Cycle Management Key Performance Indicators (KPIs) for Dental Practices All job functions and workflows at a Dental practice MUST HAVE EXPERIENCE Minimum of 5 years in US Dentistry Minimum of 1 year managing a large (high volume) Dental Practice Working with clearing houses, electronic eligibility & claims, ERAs MUST HAVE PROFESSIONAL ATTRIBUTES ● Fast Learner ● Critical Thinker ● Concise and Precise in communications. ● Tech Savvy Problem Solver. ● Team Builder and Motivator. ● Operational excellence focused. ● Strong analytical and problem solving skills. ● Excellent writing and speaking skills that engages the listener. ● Passionate about working in teams, and serving customers. All done! Your application has been successfully submitted! Other jobs

Job DescriptionDescriptionPropeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps. Our customers use Propeller's integrated hardware and software products to capture accurate 3D versions of their worksites. With over 50,000 worksites worldwide using Propeller's smart survey technology, we empower project teams to map, measure, and manage site activity. Propeller empowers everyone to approach, own, and solve problems creatively. We're data nerds who care about impact, honesty, and each other. We take pride in being a great place to work. We are proud to be recipients of BI Group's Excellence in Customer Experience award and Inspiring Workplaces of Australasia, being recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor. Your MissionYour mission is to empower our customers to maximize the value from our product, turning successful adoption into lasting partnerships. The Customer Success Manager will be the primary driver of this success, directly impacting revenue retention by proactively ensuring customer health and satisfaction, and fostering account growth through identifying and realizing upsell and expansion opportunities. Ultimately, you will be key to transforming customer relationships into a powerful engine for mutual growth and sustainable business success. This role will require a minimum of two days in the Denver office per week, on average. Key ResponsibilitiesCustomer Lifecycle & Adoption Serve as the primary relationship owner, guiding customers through adoption, expansion, and renewal. Drive engagement by ensuring customers effectively leverage Propeller's platform and tools (platform workflows, 3D mapping, GIS integrations, site/stockpile measurements, progress reporting, mobile app use cases, DirtMate adoption). Proactively educate customers on new features, under-utilized tools, and product updates to increase adoption and impact. Manage and own product roadmap reviews with customers to align on goals, showcase value, and identify opportunities for continued partnership. Act as a trusted advisor by maintaining strong industry and product knowledge, helping customers translate data into meaningful business outcomes. Retention & Value Delivery Maintain strong customer relationships that ensure high adoption, satisfaction, and measurable ROI. Proactively identify risks and mitigate churn and contraction through data-driven insights and engagement. Track customer health (logins, uploads, feature usage) to ensure customers are on track with their license entitlements. Ensure customers achieve their stated goals and business outcomes, adjusting engagement strategies as needed. Maintain 90%+ Gross Revenue Retention (GRR) across your portfolio. Commercial Growth & Account Management Own net expansions, comprised of renewals, expansions, and upsells, in addition to churn and contraction mitigation. Identify, develop, and close commercial opportunities within existing accounts in partnership with channel partners and dealers, where applicable. Negotiate renewals and contract terms, demonstrating clear ROI and value. Educate customers on pricing changes, new product offerings, and value-added solutions. Build and maintain strategic relationships with decision-makers, aligning Propeller solutions to evolving customer needs. Collaboration & Reporting Track and manage customer activities, risks, and opportunities using Gainsight. Lead business reviews with customers to demonstrate value, ROI, and strategic alignment. Collaborate with Product, Engineering, and Support to represent customer needs, provide feedback, and help improve the product experience. Support team-wide goals, process improvements, and documentation to scale customer success and commercial impact. Skills: Experience with geospatial and construction technologies, including GIS, UAVs, GPS surveying, photogrammetry, machine control, and visualization platforms. Skilled in managing a portfolio of customers - driving adoption, preventing churn, and delivering measurable business outcomes. Strong commercial acumen with the ability to build ROI-driven cases and align technology solutions to customer goals. Data-driven and proactive, using insights to identify risks, opportunities, and areas for customer growth. Bonus Points For: Experience with Customer Success tools such as Gainsight and/or Hubspot. Experience driving revenue retention and expansion. FAA Part 107 Remote Pilot License (or equivalent). Benefits Fully paid employee United Platinum PPO medical, dental, and vision coverage 20 days paid vacation time per year with no accrual or carryover cap 3% non-elective employer contribution to 401(k) Employee share options Professional development budget and leave The opportunity to take part in our mentorship program Monthly telephone and/or internet allowance Paid primary & secondary parental leave policies Hybrid work arrangements and WFH equipment provided The estimated base salary range offered for this role is $70,000 - $80,000, with an annual OTE target of $85,000 - $105,000. This range is tied to the market for this job in Colorado. Any salary offer extended will be based on skills, knowledge, and experience.

Department: Customer Success Employment Type: Full Time Reporting To: Krista Green, Customer Success Team Manager Compensation: $70,000 - $80,000 / year Description Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps. Our customers use Propeller's integrated hardware and software products to capture accurate 3D versions of their worksites. With over 50,000 worksites worldwide using Propeller's smart survey technology, we empower project teams to map, measure, and manage site activity. Propeller empowers everyone to approach, own, and solve problems creatively. We're data nerds who care about impact, honesty, and each other. We take pride in being a great place to work. We are proud to be recipients of BI Group's Excellence in Customer Experience award and Inspiring Workplaces of Australasia, being recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor. Your Mission Your mission is to empower our customers to maximize the value from our product, turning successful adoption into lasting partnerships. The Customer Success Manager will be the primary driver of this success, directly impacting revenue retention by proactively ensuring customer health and satisfaction, and fostering account growth through identifying and realizing upsell and expansion opportunities. Ultimately, you will be key to transforming customer relationships into a powerful engine for mutual growth and sustainable business success. This role will require a minimum of two days in the Denver office per week, on average. Key Responsibilities Customer Lifecycle & Adoption * Serve as the primary relationship owner, guiding customers through adoption, expansion, and renewal. * Drive engagement by ensuring customers effectively leverage Propeller's platform and tools (platform workflows, 3D mapping, GIS integrations, site/stockpile measurements, progress reporting, mobile app use cases, DirtMate adoption). * Proactively educate customers on new features, under-utilized tools, and product updates to increase adoption and impact. * Manage and own product roadmap reviews with customers to align on goals, showcase value, and identify opportunities for continued partnership. * Act as a trusted advisor by maintaining strong industry and product knowledge, helping customers translate data into meaningful business outcomes. Retention & Value Delivery * Maintain strong customer relationships that ensure high adoption, satisfaction, and measurable ROI. * Proactively identify risks and mitigate churn and contraction through data-driven insights and engagement. * Track customer health (logins, uploads, feature usage) to ensure customers are on track with their license entitlements. * Ensure customers achieve their stated goals and business outcomes, adjusting engagement strategies as needed. * Maintain 90%+ Gross Revenue Retention (GRR) across your portfolio. Commercial Growth & Account Management * Own net expansions, comprised of renewals, expansions, and upsells, in addition to churn and contraction mitigation. * Identify, develop, and close commercial opportunities within existing accounts in partnership with channel partners and dealers, where applicable. * Negotiate renewals and contract terms, demonstrating clear ROI and value. * Educate customers on pricing changes, new product offerings, and value-added solutions. * Build and maintain strategic relationships with decision-makers, aligning Propeller solutions to evolving customer needs. Collaboration & Reporting * Track and manage customer activities, risks, and opportunities using Gainsight. * Lead business reviews with customers to demonstrate value, ROI, and strategic alignment. * Collaborate with Product, Engineering, and Support to represent customer needs, provide feedback, and help improve the product experience. * Support team-wide goals, process improvements, and documentation to scale customer success and commercial impact. Skills: * Experience with geospatial and construction technologies, including GIS, UAVs, GPS surveying, photogrammetry, machine control, and visualization platforms. * Skilled in managing a portfolio of customers - driving adoption, preventing churn, and delivering measurable business outcomes. * Strong commercial acumen with the ability to build ROI-driven cases and align technology solutions to customer goals. * Data-driven and proactive, using insights to identify risks, opportunities, and areas for customer growth. Bonus Points For: * Experience with Customer Success tools such as Gainsight and/or Hubspot. * Experience driving revenue retention and expansion. * FAA Part 107 Remote Pilot License (or equivalent). Benefits * Fully paid employee United Platinum PPO medical, dental, and vision coverage * 20 days paid vacation time per year with no accrual or carryover cap * 3% non-elective employer contribution to 401(k) * Employee share options * Professional development budget and leave * The opportunity to take part in our mentorship program * Monthly telephone and/or internet allowance * Paid primary & secondary parental leave policies * Hybrid work arrangements and WFH equipment provided The estimated base salary range offered for this role is $70,000 - $80,000, with an annual OTE target of $85,000 - $105,000. This range is tied to the market for this job in Colorado. Any salary offer extended will be based on skills, knowledge, and experience.

Who We Are Medisolv is a national leader in healthcare quality data management solutions for hospitals and providers. Its all-in-one quality management platform, ENCOR, helps healthcare organizations advance patient care by measuring and improving their performance on more than 500 national quality and safety measures, including those required by the Centers for Medicare and Medicaid, The Joint Commission, private payers, and state agencies. Medisolv now serves more than 1,800 hospitals and 15,000 providers nationwide. As part of a recent investment by Bessemer Venture Partners Forge in 2023, the company is undergoing a period of transformation and growth. What You'll Do to Make an Impact As a Clinical Customer Success Manager (CCSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality measure reporting with clarity and assurance. You serve as a trusted advisor, ensuring client value, satisfaction, and sustained success with Medisolv's SaaS solutions. Build and maintain strong relationships with stakeholders at all organizational levels, from Executives to Quality Managers, ensuring full utilization of Medisolv's solutions. Leverage commercial expertise to identify and pursue opportunities for partnership expansion through renewals, cross-selling, and upselling, always aligning efforts with each organization's clinical objectives. Safeguard data accuracy and integrity within Medisolv applications, enabling clients to enhance care quality and meet federal regulatory requirements. Combine clinical expertise with proactive relationship management to help healthcare organizations achieve compliance and improve patient outcomes using Medisolv's solutions. Demonstrate a strong understanding of quality measures and communicate effectively about them across all organizational levels. Troubleshoot issues efficiently, take the initiative, ensure excellent service, think creatively, and thrive in a dynamic environment where every day brings new challenges. Collaborate with internal teams to address data accuracy and integrity, using clinical expertise to educate stakeholders and improve service delivery. Strengthen strategic account engagement by identifying opportunities for cross-selling, upselling, and renewals to drive customer satisfaction and retention. Monitor account health and represent client interests within Medisolv, providing actionable feedback and working cross-functionally to enhance products and services for long-term client success. Build and maintain trusted relationships with executive stakeholders by understanding their goals, workflows, and challenges. Proactively engage clients through structured meetings and business reviews, guiding them through Medisolv's solutions and ensuring they are informed about relevant quality measures. What You'll Accomplish - Your Performance Objectives First 60 days: Complete product training Build relationships with assigned clients, introducing yourself as their new primary contact to establish trust Review customer account history, current challenges to inform an engagement strategy Learn Customer Success processes and systems for engaging with customers First 3 months: Conduct initial customer QBRs and regular engagements, focusing on their satisfaction, key challenges and goals Identify and address any immediate issues with data accuracy and application performance Begin exploring any potential cross sell opportunities within your assigned accounts First 6 months: Develop and execute on customer strategies to expand relationships and deepen engagements Own the renewal process for allocated customers Drive customer success by proactively tracking and improving customer health to unlock referenceable customers and unlock opportunities First 12 months: Establish yourself as allocated customers Trusted Partern, leading to strong retention and renewal rates Drive account growth through cross-sell and upsell efforts Build customer success stories and best practices - sharing with marketing and sales Who We're Looking For - The Competencies That Matter Action-oriented team player who finishes what they start. Collaborative and empathetic, eager to build relationships across teams. Flexible and adaptable in a fast-changing environment. Growth mindset with resilience and curiosity. Demonstrated knowledge of quality data and measurement standards is required. How to be a Medisolver - Our Values Customer Success Obsession All-Star Team Collaboration Continuous Improvement through Curiosity & Data-Driven Learning Courage with Kindness Execution Focus: We Do Business, Not Just Talk Business Ready to play a pivotal role in shaping Medisolv's future by driving innovative solutions in healthcare quality management? Apply now to join our dynamic team and help make a lasting impact! Medisolv is committed to creating a diverse and inclusive workplace. We believe that diversity drives innovation, and we are dedicated to fostering an environment where all employees feel valued and respected. All candidates must successfully pass a pre-employment background check and be legally authorized to work in the United States. Sponsorship is not available.

Who We Are Medisolv is a national leader in healthcare quality data management solutions for hospitals and providers. Its all-in-one quality management platform, ENCOR, helps healthcare organizations advance patient care by measuring and improving their performance on more than 500 national quality and safety measures, including those required by the Centers for Medicare and Medicaid, The Joint Commission, private payers, and state agencies. Medisolv now serves more than 1,800 hospitals and 15,000 providers nationwide. As part of a recent investment by Bessemer Venture Partners Forge in 2023, the company is undergoing a period of transformation and growth. What You'll Do to Make an Impact As a Clinical Customer Success Manager (CCSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality measure reporting with clarity and assurance. You serve as a trusted advisor, ensuring client value, satisfaction, and sustained success with Medisolv's SaaS solutions. Build and maintain strong relationships with stakeholders at all organizational levels, from Executives to Quality Managers, ensuring full utilization of Medisolv's solutions. Leverage commercial expertise to identify and pursue opportunities for partnership expansion through renewals, cross-selling, and upselling, always aligning efforts with each organization's clinical objectives. Safeguard data accuracy and integrity within Medisolv applications, enabling clients to enhance care quality and meet federal regulatory requirements. Combine clinical expertise with proactive relationship management to help healthcare organizations achieve compliance and improve patient outcomes using Medisolv's solutions. Demonstrate a strong understanding of quality measures and communicate effectively about them across all organizational levels. Troubleshoot issues efficiently, take the initiative, ensure excellent service, think creatively, and thrive in a dynamic environment where every day brings new challenges. Collaborate with internal teams to address data accuracy and integrity, using clinical expertise to educate stakeholders and improve service delivery. Strengthen strategic account engagement by identifying opportunities for cross-selling, upselling, and renewals to drive customer satisfaction and retention. Monitor account health and represent client interests within Medisolv, providing actionable feedback and working cross-functionally to enhance products and services for long-term client success. Build and maintain trusted relationships with executive stakeholders by understanding their goals, workflows, and challenges. Proactively engage clients through structured meetings and business reviews, guiding them through Medisolv's solutions and ensuring they are informed about relevant quality measures. What You'll Accomplish - Your Performance Objectives First 60 days: Complete product training Build relationships with assigned clients, introducing yourself as their new primary contact to establish trust Review customer account history, current challenges to inform an engagement strategy Learn Customer Success processes and systems for engaging with customers First 3 months: Conduct initial customer QBRs and regular engagements, focusing on their satisfaction, key challenges and goals Identify and address any immediate issues with data accuracy and application performance Begin exploring any potential cross sell opportunities within your assigned accounts First 6 months: Develop and execute on customer strategies to expand relationships and deepen engagements Own the renewal process for allocated customers Drive customer success by proactively tracking and improving customer health to unlock referenceable customers and unlock opportunities First 12 months: Establish yourself as allocated customers trusted partner, leading to strong retention and renewal rates Drive account growth through cross-sell and upsell efforts Build customer success stories and best practices - sharing with marketing and sales Who We're Looking For - The Competencies That Matter Action-oriented team player who finishes what they start. Collaborative and empathetic, eager to build relationships across teams. Flexible and adaptable in a fast-changing environment. Growth mindset with resilience and curiosity. Demonstrated knowledge of quality data and measurement standards is required. How to be a Medisolver - Our Values Customer Success Obsession All-Star Team Collaboration Continuous Improvement through Curiosity & Data-Driven Learning Courage with Kindness Execution Focus: We Do Business, Not Just Talk Business Ready to play a pivotal role in shaping Medisolv's future by driving innovative solutions in healthcare quality management? Apply now to join our dynamic team and help make a lasting impact! All candidates must successfully pass a pre-employment background check and be legally authorized to work in the United States. Sponsorship is not available.

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Head of Customer Success to build, define, and scale our Customer Success function. This leader will establish the strategy, playbooks, and tools that drive engagement, retention, and growth across some of WHOOP's largest and most strategic customers. This role sits within the Enterprise team and is responsible for driving long-term engagement, retention, and growth across large customers from multiple strategic verticals. You will need to work horizontally across sales, product, engineering, and finance to deliver successfully in this role. You will be responsible for ensuring customer satisfaction and renewal. This is not an entry level position. This is a high-impact, foundational role. You will work cross-functionally with Sales, Product, Engineering, and Finance to ensure WHOOP delivers transformative value to customers, while also shaping how the Enterprise business scales globally. The ideal candidate is both a strategic leader and hands-on operator - someone who can act as a player-coach today and build a world-class Customer Success organization for the future. *This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.* RESPONSIBILITIES: Build and Lead the Function: Establish the vision, strategy, and operating model for Customer Success at WHOOP, including playbooks, processes, and tools that can scale across enterprise and public sector accounts. Customer Relationship Management: Directly own and nurture a portfolio of enterprise accounts as a founding player/coach, ensuring customers derive maximum value from WHOOP and remain long-term partners. Onboarding & Implementation: Design and deliver effective onboarding experiences-leading launches, training sessions, and workshops-while building repeatable frameworks for future team members to execute. Voice of the Customer: Serve as a senior advocate for customers within WHOOP. Capture and share feedback to influence product, marketing, and engineering priorities, ensuring our roadmap reflects enterprise needs. Engagement & Adoption: Create and execute strategies that drive user adoption, engagement, and satisfaction at scale, with clear ROI and measurable business impact for customers. Renewal & Growth: Oversee renewal cycles, proactively mitigate churn risk, and partner with Sales to identify and pursue expansion opportunities within key accounts. Customer Journey Optimization: Map and continuously refine the enterprise customer journey, addressing pain points and implementing scalable best practices to ensure consistent success outcomes. Data-Driven Insights: Develop and manage a framework for customer health metrics and usage analytics. Present actionable insights to both customer stakeholders and WHOOP leadership. Cross-Functional Collaboration: Partner closely with Sales, Account Management, Product, Engineering, and Finance to align on customer strategies that maximize retention, growth, and long-term partnerships. Team Development: As the function scales, recruit, mentor, and lead a high-performing Customer Success team, fostering a culture of accountability, innovation, and customer obsession. QUALIFICATIONS: Bachelor's degree in Business Administration, Marketing, or a related field. A customer-first mindset with strong relationship-building skills and the ability to engage stakeholders from program managers to executives. 8+ years of experience in Customer Success within B2B or Public Sector SaaS or health/performance technology. A demonstrated track record of retaining and growing key accounts in one or more verticals relevant to our enterprise strategy A strong point of view on the right way to do customer success, including how to implement automation and AI tools to enhance outcomes Strong presentation and communication skills, capable of delivering impactful training and executive-level business reviews. Flexibility to work across industries-from athletics to corporate wellness to defense-and adapt success strategies accordingly. Strong analytical skills to track and manage the right KPIs and present to leadership A proactive, collaborative, and entrepreneurial spirit suited for a fast-paced, high-growth environment. Passion for health, fitness, and technology is a plus. Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively. First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for cybersecurity resilience, risk management, disaster recovery, and migration. This helps global organizations pursue digital transformation in the cloud while still safeguarding their on-premise Active Directory investments. Second, Quest is dedicated to helping customers unlock value from all their data through AI and data solutions. Their goal is to de-risk AI adoption and maximize data return on investment by offering integrated capabilities across the data management lifecycle, including metadata management, data operations, and infrastructure solutions. This empowers data and IT leadership to accelerate their data and AI initiatives. Role Summary As the Customer Success People Manager, you will be accountable for the performance, engagement, and professional development of a team of CSMs supporting Quest's most strategic accounts. You will empower the team to deliver superior customer experiences, manage escalations, and drive measurable business outcomes. You'll also serve as a key partner to cross-functional stakeholders across Sales, Renewals, Product, and Support to ensure strategic alignment and continuous improvement. This position is an in-office-based role located in The Domain area of Austin. Responsibilities Team Leadership and Development - Lead, mentor, and support a team of Customer Success Managers to deliver consistent and high-quality customer experiences. - Provide regular coaching, performance feedback, and career development planning for each team member. - Foster a culture of accountability, growth, and customer-centric thinking within the team. - Create onboarding and ongoing enablement programs to elevate team capabilities. Customer Success Strategy and Execution - Set strategic goals and KPIs aligned with company objectives for adoption, retention, value realization, and customer health. - Review and guide the creation and execution of customer Success Plans and Executive Business Reviews (EBRs). - Oversee engagement for key customers, ensuring high satisfaction, risk mitigation, and long-term success. Operational Excellence - Monitor and report on key performance indicators, including renewal rates, customer satisfaction, and CSQL generation. - Champion the adoption and utilization of tools (e.g., Gainsight, Salesforce) for tracking engagement, risks, and success metrics. - Lead and scale Customer Success initiatives and process improvements to drive team efficiency and effectiveness. - Serve as an escalation point for critical issues and ensure swift resolution and customer advocacy. Cross-functional Collaboration - Work closely with Sales, Support, Product Management, and Renewals to align on account strategies and customer needs. - Surface product feedback and customer insights to influence roadmap prioritization and innovation. Qualifications - Minimum of 2 years of experience managing or leading a team in Customer Success, Technical Account Management, or a related function. - At least 5 years of professional experience in Customer Success, account management, technical solution delivery, or enterprise SaaS. - Proven ability to manage executive-level relationships, including VP/CxO stakeholders. - Demonstrated experience coaching teams on customer engagement strategies and driving customer value realization. - Familiarity with enterprise IT environments, particularly Microsoft, Active Directory, Entra ID, and/or SaaS transformation. - Exceptional communication, interpersonal, and conflict resolution skills. - Experience with customer success tools (e.g., Gainsight, Totango) and CRM platforms (e.g., Salesforce). - Strong analytical skills with the ability to assess customer health and forecast risk or expansion opportunities. What will make you stand out -Experience in transformational Customer Success projects or experience where products shift from On-Premise to SaaS -Previous Customer Success experience in a company with B2B Software. -Proficiency in customer success tools (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking -Knowledge of AI tools and practices to streamline Customer Success operations. Join us in delivering exceptional customer outcomes while growing and leading an outstanding Customer Success team! Company Overview Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies - including 90% of the Fortune 500 - trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential. Why Quest At Quest, your work makes an impact. You'll help organizations get AI-ready while building your career with a global team of innovators. We offer: • Competitive pay, annual bonuses, and top-performer recognition. • Comprehensive health, family, and retirement benefits. • Flexible work options, generous PTO, and wellness programs. • Professional growth through learning platforms, mentorship, and leadership programs. • Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council. Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages. Come join us. For more information, visit us on the web at Quest Careers | Innovate. Collaborate. Grow. Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending *************. You can report job scams to the FTC (ReportFraud.ftc.gov) or your state attorney general.

At Quest Software, our mission is to enable customers to unlock value from all their data by delivering AI and data solutions that de-risk AI adoption and maximize the return on that data. We do this by providing integrated capabilities across the data management lifecycle to help data and IT leadership accelerate and advance their data and AI initiatives. This portfolio spans metadata management, data operations, and infrastructure solutions. The Customer Success Organization focuses on our most strategic customers. As a Customer Success Manager-Cybersecurity at Quest Software, you'll play a pivotal role in ensuring these customers realize maximum value from their investments through comprehensive adoption and value engagements. The CSM will manage a portfolio of accounts and lead engagement throughout the customer lifecycle-from deployment and adoption through value realization and renewal-ensuring satisfaction and long-term success. You'll leverage your expertise to guide customers through their journey, maintain consistent engagement, and ensure they achieve their goals and derive measurable value from Quest solutions. You'll also surface Customer Success Qualified Leads (CSQLs) and coordinate with Account Management for follow-up. CSMs support the renewal contracting processes and are expected to stay informed on Quest's evolving product portfolio, demonstrating the ability to learn and communicate the value of new offerings quickly. Above all, this role is accountable for retention-sustaining business growth and profitability by maximizing value, driving usage and adoption, supporting services, and reducing churn. This is an in-office-based role located in the Domain area of Austin, TX. Responsibilities -Proactively manages named accounts and is accountable for engagement and satisfaction over the lifetime of the customer. -Establishes relationships with the customer key stakeholders, ensuring regular check-ins to understand and promptly address client needs and concerns. -Develops and maintains strategic Success Plans that align with value milestones and customer-defined business outcomes. -Partners with the customer to build a joint plan for success, maintaining a detailed understanding of the customer's business to achieve high levels of customer satisfaction, engagement, and adoption of Quest technologies. -Monitors customer analytics and KPIs to reinforce the value of the customer solution, identify areas to improve customer experience, and optimize the solution. -Facilitates Executive Business Reviews (EBRs) in collaboration with Account Management, using the Success Plan and business case to demonstrate impact, value delivered, and growth opportunities. -Delivers an outstanding customer experience to support our brand promise of delivering superior outcomes and to support and identify cross-sell and upsell of services and products. -Actively monitors customer engagement signals and sentiment; logs risks and opportunities in CRM and triggers internal playbooks where applicable. -Supports collaboration across Sales, Support, Product, Renewals, and Professional Services to ensure continuity and strategic alignment. -Acts as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams within Quest are engaged for quick resolution. -Works within the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal customer success processes and improve customer experience. Qualifications What We're Looking For -Minimum of 3 years of experience in customer success, technical account management, sales engineering, or similar role responsible for driving customer success and product/service adoption. -Minimum of 3 years of experience in customer management within platform management and security solutions, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels. -Deepwatch and Proofpoint proficiency -Excellent organizational skills and ability to establish milestones and keep success plans on task. -Adept at handling internal and external escalations. -Exceptional ability to communicate and foster positive business relationships, and comfortable facilitating change and being accountable for driving success with customers. -Experience in leading, adopting, and driving change internally or externally. -Experience in identifying, translating, and prioritizing customer issues and needs into business or solution requirements. -Demonstrated success as a trusted advisor to senior executives in large organizations and ability to build success plans. -An understanding of how organizations measure value realization and drive revenue. Experience in recurring revenue sales models and renewal processes is an advantage. What Will Make You Stand Out -Experience in transformational Customer Success projects or experience where products shift from On-Premise to subscription or SaaS. -Previous Customer Success experience in a company with B2B Software. -Proficiency in customer success tools (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company Overview Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies - including 90% of the Fortune 500 - trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential. Why Quest At Quest, your work makes an impact. You'll help organizations get AI-ready while building your career with a global team of innovators. We offer: Competitive pay, annual bonuses, and top-performer recognition. Comprehensive health, family, and retirement benefits. Flexible work options, generous PTO, and wellness programs. Professional growth through learning platforms, mentorship, and leadership programs. Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council. Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest. Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending *************. You can report job scams to the FTC (ReportFraud.ftc.gov) or your state attorney general. #LI-EG1

Job Title: Customer Success Manager - Minnesota About Us: On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages. First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided. First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrate the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions - Urgent Care, Mental Health, and Primary Care - from their very first day! Job Description: At First Stop Health we believe that strong, lasting relationships are at the heart of everything we do - with our clients, our partners, and each other. As a Customer Success Manager at First Stop Health, you will play a critical role in ensuring client satisfaction, retention, and growth. You'll work with mid-sized to large clients and their broker partners to deliver measurable value through strategic growth recommendations and exceptional service. If you are an enthusiastic, growth-minded, detail-oriented, self-starter, we would love to meet you! Key Responsibilities: Client Retention and Revenue Growth Build and maintain strong relationships with mid-sized to large clients and broker partners in your assigned territory Execute retention strategies that highlight value, drive satisfaction, and promote long-term loyalty Identify upsell opportunities and expand product offering within existing accounts Meet or exceed revenue and retention targets through renewals, upsells, and population expansions Conduct regular performance reviews and strategic planning sessions with clients (20% travel, primarily in the first three quarters of the year) Achieve metrics and execute on growth plan set by leadership based on territory, client size, sentiment, renewal, and deliverables to ensure successful client outcomes Maintain accurate and timely documentation of client interactions, tasks, and pipeline activity in our CRM system Education: Bachelor's degree preferred Experience: Minimum of 5+ years' experience in B2B sales with demonstrated success Experience in an Account Manager position is beneficial Skills: Demonstrates effective presentation skills through both verbal and written communications Healthcare industry experience preferred, especially in telemedicine, advocacy or wellness Excellent organizational, interpersonal, quantitative and analytical skills Ability to work independently in a deadline-oriented environment Travel is required First Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all of the job requirements. Unsure if you check every box? Apply. We'd love to consider your unique experiences and how you could make First Stop Health even better. To learn more about First Stop Health, visit ******************************** and if you require any assistance during the application process or have questions, please don't hesitate to contact our talent acquisition team via email at ********************.

One Identity is an award-winning security software provider offering a broad selection of solutions that solve some of the most common and most challenging IT security problems. Part of the One Identity Software group, One Identity solutions eliminate the complexities and time-consuming processes often required to govern identities, manage privileged accounts and control access. Our solutions enhance business agility while addressing IAM challenges within on-premises, cloud and hybrid environments. The combined entity delivers a complete portfolio of market-leading Identity Access Management, Privileged Access Management, and Identity Governance solutions. Now, customers can achieve identity-centric security with trusted, proven technology in each major category. The Customer Success Organization focuses on ensuring our customers are getting the most return out of their investment with One Identity. You will own the responsibility of working with our customers to ensure they get the most value possible, but you will not be alone . Your team of channel partners, account managers, solution engineers, support engineers and consultants are key resources you will leverage to make sure our customers are successful. As the CSM, you will own driving and measuring the customer's satisfaction and retention. The CSM will manage a portfolio of accounts throughout the customer lifecycle-from deployment and adoption through value realization and renewal-ensuring satisfaction and long-term success. You'll leverage your expertise to guide customers through their journey, maintain consistent engagement, and ensure they derive measurable value from One Identity solutions. You'll also surface up-sell and cross-sell leads to our partners and Account Managers for follow-up. CSMs support renewal contracting processes and are expected to stay informed on One Identity's evolving product portfolio, demonstrating the ability to quickly learn and communicate the value of new offerings. This position is based in our Dublin, OH office, with a requirement to work in the office 3 days a week. Responsibilities -Proactively manage named accounts and be accountable for engagement and satisfaction over the lifetime of the customer -Can develop and nurture relationships and adjust value and adoption messaging according to the levels and interests of customer stakeholders -Coaches peers on strategic approaches, provide mentorship for Enterprise CSMs to help them grow their knowledge and provide premium customer experience -Identifies and creates solutions to address CS needs, improve effectiveness and efficiency, and delivery to or exceed key customer metrics -Gather feedback and channel it to product and engineering teams along with the business value to the customer -Partner with the customer to build a joint plan for success, maintaining a detailed understanding of the customer's business to achieve high levels of customer satisfaction, engagement, and adoption of One Identity technologies -Monitor customer health scores and their related components while assisting customers to continually improve their scores -Facilitate Quarterly Business Reviews (QBRs) in collaboration with Account Management, using the Success Plan and business case to demonstrate impact, value delivered, and opportunities for growth -Actively monitor customer engagement signals and sentiment; log risks and opportunities in CRM and trigger internal playbooks where applicable -Support collaboration across Sales, Support, Product, Renewals, and Professional Services to ensure continuity and strategic alignment -Act as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams within One Identity are engaged for quick resolution -Work within the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal customer success processes and improve customer experience -Identify opportunities for cross & up-sell activities for the sales teams -Work the channel and sales account managers to jointly develop business and technical champions within the customer organization Qualifications -6+ years' experience in customer success, technical account management, sales engineering, or similar role responsible for driving customer success and product/service adoption -6+ years' experience in customer management within security and/or identity solutions, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels -Ability to translate business requirements into business value, and work with sales and marketing to promote value-driven solutions -Ability to manage executive relationships and discussions (VP/CxO) -Skilled in bringing in a SAE/AE/ISR to see through upsell opportunities, whilst maintaining executive overlay and ensuring a positive customer experience -Strong knowledge of Customer Success best practices, with experience in defining process and providing enablement programs to promote adoption in CS and across the company -Excellent organizational skills and ability to establish milestones and keep success plans on task -Adept at handling internal and external escalations -Exceptional ability to communicate and foster positive business relationships, and comfortable facilitating change and being accountable for driving success with customers -Experience in leading, adopting and driving change internally or externally -Experience in identifying, translating and prioritizing customer issues and needs into business or solution requirements -Demonstrated success as a trusted advisor to senior executives in large organizations and ability to build success plans -An understanding of how organizations measure value realization and drive revenue Experience in recurring revenue sales models and renewal processes is an advantage -Must be able to work from our office located in Dublin, OH #LI-CJ Preferences -Experience in transformational Customer Success projects or experience where products shift from On-Premises to SaaS -Previous Customer Success experience in a company with B2B Software -Consistent desire to continually improve processes -Proficiency in customer success tools (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking -Experience with AI prompting and leveraging AI tools to streamline processes Company Description One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment. Why work with us? -Life at One Identity means collaborating with dedicated professionals with a passion for technology. -When we see something that could be improved, we get to work inventing the solution. -Our people demonstrate our winning culture through positive and meaningful relationships. -We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. -Our team members' health and wellness is our priority as well as rewarding them for their hard work. One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages. Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending *************. You can report job scams to the FTC (ReportFraud.ftc.gov) or your state attorney general.

One Identity is an award-winning security software provider offering a broad selection of solutions that solve some of the most common and most challenging IT security problems. Part of the One Identity Software group, One Identity solutions eliminate the complexities and time-consuming processes often required to govern identities, manage privileged accounts and control access. Our solutions enhance business agility while addressing IAM challenges within on-premises, cloud and hybrid environments. The combined entity delivers a complete portfolio of market-leading Identity Access Management, Privileged Access Management, and Identity Governance solutions. Now, customers can achieve identity-centric security with trusted, proven technology in each major category. The Customer Success (CS) organization focuses on ensuring our customers are getting the most return out of their investment with One Identity. We are seeking an experienced and highly skilled Digital Customer Success Manager to join our Customer Success Operations team. While this role is primarily focused on operations and platform administration, it also includes managing a segment of customers through automated journeys and scalable processes, with minimal direct customer interaction. Currently, Gainsight is our CS platform, but this may change in the future, so we are looking for someone with experience in Gainsight as well as other Customer Success technologies. This role is responsible for owning the end-to-end administration of our CS platform, designing scalable processes, managing complex configurations, and driving adoption across Customer Success, Sales, and cross-functional teams. The ideal candidate demonstrates strong technical aptitude, has experience translating business goals into system solutions, and holds certifications in Customer Success Platforms (e.g., Gainsight, Totango, Vitally, ChurnZero) as a plus. Responsibilities -Serve as a member of the team that owns the Customer Success Platform (currently Gainsight), responsible for architecting plays, customer health scoring, outreach, and measurement strategies. -Leverage the CS platform to automate ongoing customer outreach, drive product adoption, and support renewals for a segment of customers you manage through digital touchpoints and scalable processes. -Engage in minimal direct customer interaction, primarily focused on proactive digital engagement and lifecycle management. -Collaborate with internal departments to build and optimize automated renewal workflows for smaller, transactional customers. -Demonstrate working knowledge of Customer Success Management tools such as Gainsight, Totango, Vitally, and ChurnZero. -Design and implement advanced workflows using tools like Rules Engine, Horizon Journeys, Success Plans, Scorecards, and Playbooks. -Leverage integrations with Litmos, Salesforce, Mindtickle, and other internal systems, and provide input on data models via Data Designer in Gainsight or similar platforms. -Build and maintain dashboards, reports, and health score frameworks to provide visibility into customer success metrics and performance. -Partner with Customer Success, SalesOps, Product, and IT teams to gather requirements and deploy scalable, cross-functional solutions. -Proactively identify opportunities to improve platform usability, efficiency, and data integrity. -Maintain platform best practices and ensure compliance with enterprise standards for documentation, change management, and security. -Provide internal training, onboarding, and support for CS platform users at all levels. -Stay current with CS platform product releases and roadmaps to assess impacts and recommend enhancements. Qualifications -3-5+ years of hands-on administration experience with Customer Success Platforms such as Gainsight, Totango, Vitally, or ChurnZero -Strong technical knowledge of CSP modules including rules engines, journey orchestration, customer health scoring, success planning, and platform integrations -Proficient in Salesforce data structures and relational data models -Ability to collaborate with cross-functional teams to establish integrations between Salesforce, CSPs, FinancialForce, and other internal systems -Demonstrated ability to translate business needs into scalable platform solutions -Strong analytical, problem-solving, and project management skills -Excellent communication and collaboration abilities across technical and non-technical stakeholders What Will Make You Stand Out -Demonstrated experience with Power BI for data visualization and reporting -Experience with in-product engagement or telemetry tools such as Gainsight PX or similar -Familiarity with data tools like Looker, Tableau, or Snowflake -Experience supporting a global Customer Success organization #LI-CJ Company Description One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment. Why work with us? -Life at One Identity means collaborating with dedicated professionals with a passion for technology. -When we see something that could be improved, we get to work inventing the solution. -Our people demonstrate our winning culture through positive and meaningful relationships. -We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. -Our team members' health and wellness is our priority as well as rewarding them for their hard work. One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages. Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending *************. You can report job scams to the FTC (ReportFraud.ftc.gov) or your state attorney general.