Customer Success Manager jobs at Zoominfo - 410 jobs

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Position Purpose We are seeking a collaborative Customer Success Manager to drive customer value realization and foster strong partnerships across our organization. The ideal candidate will understand customer experience (CX) fundamentals while expertly orchestrating internal resources to ensure customer success. Key Responsibilities * Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor. * Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams. * Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities. * Develop and execute customer success plans aligned with clients' business objectives. * Proactively identify and coordinate resolution of customer needs through cross-functional partnerships * Monitor customer health metrics and drive adoption of solutions Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. Required Qualifications Experience & Education * 6+ years of Customer Success Management experience. * Bachelor's degree in business management or related field required. * Proven track record of managing enterprise customer relationships. * Strong business acumen with demonstrated ability to understand customer objectives. * Excellence in cross-functional collaboration and stakeholder management. * Experience preparing and delivering executive-level presentations. * Proficiency with CRM systems and customer success platforms. Key Competencies * Collaborative Leadership: Excellence in unifying diverse teams to achieve customer outcomes. * Strategic Thinking: Ability to understand business challenges and coordinate appropriate solutions. * Relationship Building: Skill in developing strong partnerships with customers and internal teams. * Business Acumen: Understanding of business metrics and value drivers. * Project Management: Capability to manage multiple concurrent initiatives. * Communication: Outstanding written and verbal skills with ability to present to senior stakeholders. * Stakeholder Management: Experience in aligning multiple parties toward common goals. Success Metrics * Customer satisfaction and retention rates * Quality of cross-functional collaboration * Effectiveness of Quarterly Business Reviews * Product adoption and feature utilization * Customer advocacy and reference ability Customer Focus * Extremely strong customer-facing skills * Proactive mindset with strong follow-through * Ability to translate complex technical concepts into business value. * Experience driving customer advocacy and satisfaction. Additional Requirements * Travel: Less than 30% Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $98,200.00 - $182,400.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Manager, Customer Support About the Role Posit's Customer Support team is the primary point of contact for customers experiencing issues with Posit software. Because our products encompass both SaaS solutions and tools deployed by customers in their own local environments, our engineers support customers through a range of services, from billing questions to in-depth inquiries about Linux functionality. Regardless of the issue, we strive to transform a moment of frustration into a positive experience that impresses every customer with our kindness, empathy, and technical expertise. We seek a Manager, Customer Support to help us lead, guide, and improve our support experience. Working on this team will provide you with the opportunity to enhance customer experience, inform product improvements based on feedback from customer interactions, and lead a creative and collaborative team of talented support engineers. A Bit About You Proven experience managing a Global Support organization Good understanding of Self-Service strategies and their implementation Experience with AI solutions in Support‘s daily activities and processes Customer experience-focused Experience in cross-functional work and communication, focusing on improving customer experience and product quality Things you'll own: Guide day-to-day support functions Coach engineers on their career development Improve Support processes for the benefit of the customer and the team Foster a collaborative and open team culture Increase automation and deflection based on analysis of tickets Monitor and improve KPIs Facilitate knowledge sharing and training Things you'll assist with: Setting direction for the entire team and fostering a culture of psychological safety, technical excellence, and continuous improvement. Creating team-wide processes that allow us to scale by identifying, clarifying, and completing projects and customer engagements, and sharing knowledge across the team. Communicating with other teams across the company to ensure they are aware of what Support is doing and planning, and vice versa. Broad Timeline By the end of your first month, you would… Meet the rest of the Support team and a meaningful fraction of the rest of the company. Understand our Pro Products, offerings, and processes. Get to know your direct reports, their career aspirations and values, and understand what motivates them at Posit. Develop hypotheses on operational improvements that could increase our efficiency. By the end of your fourth month, you would… Be comfortable directing and managing your part of the team to handle support tickets and process improvements Identify 1-2 opportunities for meaningful improvement to Support team processes and grow the team's effectiveness, efficiency, and/or impact, and begin implementing them. Develop relationships with people on other teams across the company to be more effective as a leader. Posit offers competitive compensation with extensive human-first, people-focused benefits to prioritize your personal and financial well-being. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This hiring range reflects base salary and assumes that the job will be performed in the United States. Hiring Range$132,700-$175,120 USD Working at Posit: We welcome all talented colleagues and are committed to a culture that represents diversity in all its forms. We prioritize giving ourselves “focus time” to get deep work done. We minimize meetings and attempt to operate asynchronously. We are a learning organization and take mentorship and career growth seriously. We hope to learn from you and we anticipate that you will also deepen your skills, influence, and leadership as a result of working at Posit. We operate under a unique sustainable business model: We have over 50% of our engineering dedicated to creating free and open source software. We are profitable and we plan to be around decades from now. Posit is a Public Benefit Corporation (PBC) and a Certified B Corporation , which means our open-source mission is codified into our charter. As a result, our corporate decisions balance the community's interests, customers, employees, and shareholders. Hear more about why we think this matters here. Notable: We offer competitive compensation with extensive human-first, people-focused benefits to prioritize your personal and financial well-being. These benefits apply to full-time positions only. 100% of medical, dental, and vision insurance premiums are covered for employees and their families! Fertility and gender-affirming healthcare is included in all of our plans. Supplemental mental health and wellness benefits are available via Ginger even if you don't opt in to our insurance plans, including Ginger for teen family members. Posit's gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents. All full-time employees are eligible for 401k enrollment starting on day one. After six months of employment, Posit provides a substantial yearly match to employee 401K contributions. An annual profit-sharing bonus for employees recognizes our team's contributions to company performance across the year. We are a 100% distributed team. You are also welcome to come into our Boston office. We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home. Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development, wellness, financial health, charitable giving, and remote work support. We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 15 paid company holidays. Are you excited about this role but not sure if your experience aligns with every qualification in the job description? That's okay. We know multiple perspectives are essential for a thriving organization and we'd still love to hear from you! Posit is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities, and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed. Posit Software, PBC participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire. E-Verify Participation Notice (English/Spanish) Right to Work Notice (English/Spanish) #LI-REMOTE

Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don't take our word for it-read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today's digital economy. Our industry-specific business management solution is engineered to address real-world needs-featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product-we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses. Acumatica's culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica's mission, please visit: ************************* Job Description Responsiblities: What you will do: * Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and efficient territory management. * Coach and teach our partner's Customer Success Managers (P-CSMs) how to excel at customer success. * Own and manage customer escalations and coordinate across departments to final resolution. * Assist P-CSMs with policy and license questions. * Contribute to Customer Success Best practices. Qualifications Requirements: * 5+ years of SaaS or ERP experience, preferably in Sales or Implementation or Support roles. * Located in the USA. * Excellent oral & written and frictionless communication skills. * You work efficiently and effectively in a telecommuted world (we are mostly a distributed company) * You listen, ask questions, build consensus, de-escalate, solve ambiguous problems. * You enjoy coaching and teaching others how to excel as a customer success manager. * You have experience with high-stakes account management, subscription renewals, churn/contraction mitigation, and expansion. * You are passionate about driving customer satisfaction and making good business decisions. * You enjoy learning, be it new software, processes, or policies - and enjoy sharing that knowledge. * You learn quickly, are resourceful and self-directed, and can work independently. * You are detail-oriented and organized. * You effectively interact with C-Level executives of 100+ employee companies. * You effectively manage tense situations and help bring them to an effective resolution. * You enjoy and are proficient at handling diverse workloads and can prioritize effectively. * You enjoy a dynamic work environment (continuously evolving and fast-paced) * You are a team player, willing to contribute to the overall success of the team Additional Information Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ****************. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. For this role, the salary range is $100,000-120,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements. At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don't take our word for it-read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today's digital economy. Our industry-specific business management solution is engineered to address real-world needs-featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product-we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses. Acumatica's culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica's mission, please visit: ************************* Job Description Responsiblities: What you will do: Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and efficient territory management. Coach and teach our partner's Customer Success Managers (P-CSMs) how to excel at customer success. Own and manage customer escalations and coordinate across departments to final resolution. Assist P-CSMs with policy and license questions. Contribute to Customer Success Best practices. Qualifications Requirements: 5+ years of SaaS or ERP experience, preferably in Sales or Implementation or Support roles. Located in the USA . Excellent oral & written and frictionless communication skills. You work efficiently and effectively in a telecommuted world (we are mostly a distributed company) You listen, ask questions, build consensus, de-escalate, solve ambiguous problems. You enjoy coaching and teaching others how to excel as a customer success manager. You have experience with high-stakes account management, subscription renewals, churn/contraction mitigation, and expansion. You are passionate about driving customer satisfaction and making good business decisions. You enjoy learning, be it new software, processes, or policies - and enjoy sharing that knowledge. You learn quickly, are resourceful and self-directed, and can work independently. You are detail-oriented and organized. You effectively interact with C-Level executives of 100+ employee companies. You effectively manage tense situations and help bring them to an effective resolution. You enjoy and are proficient at handling diverse workloads and can prioritize effectively. You enjoy a dynamic work environment (continuously evolving and fast-paced) You are a team player, willing to contribute to the overall success of the team Additional Information Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected] . This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. For this role, the salary range is $100,000-120,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements. At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don't take our word for it-read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today's digital economy. Our industry-specific business management solution is engineered to address real-world needs-featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product-we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses. Acumatica's culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica's mission, please visit: ************************* Job Description Responsiblities: What you will do: Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and efficient territory management. Coach and teach our partner's Customer Success Managers (P-CSMs) how to excel at customer success. Own and manage customer escalations and coordinate across departments to final resolution. Assist P-CSMs with policy and license questions. Contribute to Customer Success Best practices. Qualifications Requirements: 5+ years of SaaS or ERP experience, preferably in Sales or Implementation or Support roles. Located in the USA. Excellent oral & written and frictionless communication skills. You work efficiently and effectively in a telecommuted world (we are mostly a distributed company) You listen, ask questions, build consensus, de-escalate, solve ambiguous problems. You enjoy coaching and teaching others how to excel as a customer success manager. You have experience with high-stakes account management, subscription renewals, churn/contraction mitigation, and expansion. You are passionate about driving customer satisfaction and making good business decisions. You enjoy learning, be it new software, processes, or policies - and enjoy sharing that knowledge. You learn quickly, are resourceful and self-directed, and can work independently. You are detail-oriented and organized. You effectively interact with C-Level executives of 100+ employee companies. You effectively manage tense situations and help bring them to an effective resolution. You enjoy and are proficient at handling diverse workloads and can prioritize effectively. You enjoy a dynamic work environment (continuously evolving and fast-paced) You are a team player, willing to contribute to the overall success of the team Additional Information Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ****************. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. For this role, the salary range is $100,000-120,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements. At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together. Overview: Alteryx has an immediate opportunity for a Senior Customer Success Manager (CSM) with a strong focus on AI-driven analytics and Canadian customers. This customer-facing role will capitalize on your business acumen, technical depth, personal skills, and passion for customer outcomes to drive measurable value from the Alteryx Analytics & AI Platform. As a Senior CSM, you will own the post-sales success motion for a portfolio of strategic customers, acting as a trusted advisor who aligns Alteryx's AI, automation, and analytics capabilities to customer business objectives. You will lead customer moments that matter-onboarding, adoption, value realization, executive alignment, and expansion-while ensuring long-term retention and advocacy. It is the CSMs responsibility to drive success by providing planning recommendations, risk identification/mitigation, and long-term trust. This role is ideal for a post-sales success leader who understands the unique needs, regulatory considerations, and business culture of Canadian customers. What you will do: * Building & Fostering Relationships - Developing deep business relationships with customers, sponsors, and key stakeholders. Meet with each customer on a minimum monthly basis. Interface between the customer and Alteryx internal departments. increasing adoption, ensuring retention, and long-term success * Driving Advocacy - Once your customers see meaningful value with our platform, help create an engagement strategy that creates advocates, and unlocks business solutions that scale our customers ecosystem. * Strategic Engagement - Conduct success planning workshops and business reviews that capture and plan the customer's objectives. Ensure customer executive engagements are aligned with executives at Alteryx. * Supporting Account Expansion - Partner with go-to-market sales pods to provide insights on customer health, focusing on adoption and retention strategies, and identifying new software and services business opportunities. * Demonstrating Alteryx Proficiency - Remain up-to-date and certified on Alteryx's evolving platform solutions and products. Maintain familiarity with all company methods and procedures. What we're looking for: Experience and Skills * Experience working with Canadian customers with an understanding of regional business practices and regulatory considerations. * 3+ years experience as a Customer Success Manager, Consultant, Sales Engineer, Project Manager, or similar customer-facing role. * Hands on experience in alteryx or related analytics platforms (excel, SQL, Tableau, Power BI). * Ability to collaborate with internal teams to advocate for and represent the voice of the customer * Proven experience tracking, sharing, and reporting on the impact of your customer-facing activities. AI & Analytics Mindset * Passion for analytics, automation, and AI, with the ability to explain the data automation lifecycle in a clear and engaging way. * A strong entrepreneurial spirit, intellectual curiosity, and a passion for excellence * High attention to detail, strong organizational skills, and a focus on quality of work by executing success goals pertaining to your customer's journey Compensation: Alteryx is committed to fair, equitable, and transparent compensation. Final compensation is determined by several factors, including but not limited to relevant work experience, education, certifications, skills, and geographic location. The base salary range for this role in the United States is $91,500-$115,500 with On-Target-Earnings range of $122,000-$154,000. In addition to base pay and commission eligibility, this role includes clear forms of additional compensation, such as: * A monthly Connectivity Plus stipend of $150 to support remote work-related expenses * An annual $200 home office reimbursement Alteryx offers a comprehensive benefits package designed to support your health, financial security, and overall well-being, including: * Medical, dental, and vision coverage * 401(k) with company match * Paid parental leave, caregiver leave, and flexible time off * Mental health support and wellness reimbursement * Career development and education assistance Pay Transparency & Total Rewards (Bonus-Eligible Roles - AMER) Alteryx is committed to fair, equitable, and transparent compensation. Final compensation is determined by several factors, including but not limited to relevant work experience, education, certifications, skills, and geographic location. Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences. Benefits & Perks: Alteryx has amazing benefits for all Associates which can be viewed here. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Alteryx will consider for employment qualified applicants with arrest and conviction records. This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant's capacity to serve in compliance with U.S. export controls.

We are seeking a highly motivated, self-starting, and customer-focused Customer Success Manager to join our growing team. This role is crucial in ensuring our clients achieve their desired impact and value from our robotic solutions. You will be trusted to advocate for Boston Dynamics to the customer, and equally, to be the customer's advocate internally. You will thrive working in ambiguity, driving success with minimal oversight. As a strategic partner to our customers, you will play a key role in helping them adopt cutting-edge technology and realize its full potential. Key Responsibilities * Serve as the ongoing relationship lead for strategic accounts, maintaining ongoing post-sale engagement to ensure satisfaction and retention. * Lead regular client meetings, Quarterly Business Reviews and issue-resolution discussions with minimal oversight. * Conduct onsite visits with customers to build relationships and better understand their robotics applications. * Build and maintain strong relationships with customer stakeholders; serve as a trusted advisor in their robotics journey * Collaborate with Sales to identify upsell opportunities and support strategic account planning, ensuring high customer retention and expansion. * Build strong cross-functional partnerships to support product feedback loops, service innovation, and continuous improvement, serving as a champion for customer needs within the company. Responsible for skillfully managing relationships with both internal teams and external customer stakeholders, ensuring effective communication and alignment to achieve customer goals * Analyze client performance data and service trends to identify improvement areas and advocate for process and product improvements, leveraging data to understand customer needs and drive positive outcomes. * Contribute to the design and rollout of the broader Customer Success organization including processes, tools, and customer playbooks * Serve as an escalation point for client issues and partner with internal teams to develop resolution strategies, acting as a critical bridge between customers and internal teams. This involves aligning internal teams to resolve complex customer challenges. Knowledge, Skills & Abilities * Deep expertise in Customer Success Management and service delivery best practices, with proven ability to manage customer relationships and drive customer satisfaction with complex, highly technical products * Strong analytical skills with the ability to interpret client data and propose actionable recommendations. Analytical capabilities with a knack for leveraging data to understand customer needs and drive positive outcomes. * Proven ability to influence internal stakeholders and lead through complex client issues. Exceptional skills in stakeholder management (internal and external) and a proven ability to synthesize complex concepts and challenges. * Skilled in managing multiple priorities and dynamic customer environments independently. * Advanced communication and presentation skills, including executive-level interactions. Strong communication and interpersonal skills, with the ability to engage and influence both internal teams and external partners. * Proficiency with CRM tools and client success platforms; familiarity with analytics/reporting tools is a plus. * Experience mentoring peers or junior staff in a professional setting. Basic Qualifications for Staff Customer Success Manager * Minimum 5 years of experience in customer relationship management, client success, or strategic account support. Minimum of 3 years of experience in a customer-facing role within the technology, robotics, or related industry. * Track record of managing complex accounts and leading client-facing initiatives. * Experience in cross-functional project work and continuous service improvement efforts. * Previous experience in coaching or mentoring capacity preferred. * Ability to travel as needed (up to 50% domestically and internationally). Basic Qualifications for Senior Staff Customer Success Manager * Minimum 8 years of experience in customer relationship management, client success, or strategic account support. Minimum of 5 years of experience in a customer-facing role within the technology, robotics, or related industry. * Track record of managing complex accounts and leading client-facing initiatives. * Experience in cross-functional project work and continuous service improvement efforts. * Previous experience in coaching or mentoring capacity preferred. * Ability to travel as needed (up to 50% domestically and internationally). Staff Level Base Salary Range: $$99,554.86 - $136,887.93 Senior Staff Base Level Salary Range: $131,763.78 - $181,175.20 Base pay will depend on multiple individualized factors, including, but not limited to, internal equity, job-related knowledge, skills, and experience. This range represents a good-faith estimate of compensation at the time of posting. Boston Dynamics offers a generous Benefits package including medical, dental, vision, 401(k), paid time off, and an annual bonus structure. Additional details regarding these benefit plans will be provided if an employee receives an offer for employment. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position. #LI-CG1

Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW. As a Customer Success Manager you will work with our growing list of Enterprise accounts. You will manage all aspects of the customer relationship to help them maximize the value from their Applause investment. The CSM will bring Applause's best ideas, innovations, and capabilities to help our customers achieve more and improve the overall digital experience of their customers. You will also serve as the point for issues that impact the customer's success and drive risk mitigation. The ability to work cross-functionally between Sales, Marketing, Project Management / Delivery, Finance and Product Marketing will be key in building the Customer Success team, with the goal of owning the post-sale strategy. Key Responsibilities: Drive toward attainment of customer renewal/retention/churn goals Partner closely with enterprise sales & delivery teams “Own” the customer relationship on behalf of Applause Serve as an internal advocate for customer products and services needs Work collaboratively with other sales leaders as well as leadership in other functional groups within the Company Engage with sales, product management, software development, marketing and finance teams at Applause to ensure customer satisfaction Develop and refine team metrics (e.g., renewal rates, utilization rates, case close rates, referral rates, etc.) and key performance indicators Plan and achieve quarterly and annual metrics and goals; report on progress to the executive team and company Job Requirements and Preferred Skills: 5+ years of sales and/or account management experience Familiar with software testing and development OR has sold testing or application development tools Comfortable managing 20+ customers, holding regular QBRs and quarterly internal strategic reviews with the extended team Ability to work independently and as a part of a team Demonstrated success in performing well under time constraints with limited resources Exceptional time-management and organizational skills Excellent written and verbal communication skills Adept at dealing with ambiguity and a frequently changing industry Must have experience with Saleforce.com Why Applause? We're proud to cultivate an inspiring, engaging employee culture that's consistently reflected in high employee retention rates and satisfaction. Our talented team - known as Applause Nation - is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more. We have a flexible work environment with top talent from across the globe Collaborate with an international team of 450+ passionate, talented co-workers Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands Learn and grow through structured onboarding, in-house knowledge sessions and access to thousands of virtual courses available on demand Incorporate AI and other exciting technologies into your work, to help you prioritize and boost productivity Experience a supportive culture that emphasizes teamwork, innovation and transparency Share your voice! Contribute and integrate creative and innovative ideas across roles and departments Applause Core Values: As a global employee community, we strive to uphold the following core values, which are critical to business success and how we measure individual and team performance. Do you share our core values? Be Accountable: You love to take ownership, and hold yourself and others accountable to increase empowerment and success. Celebrate Authenticity: You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment. In It Together: You have a team-first mindset and love collaborating with your peers. Create Value for Our Customers: You love delivering meaningful business impact and being a release partner for all aspects of digital quality. Crush Your Goals: You always strive for excellence and constantly seek ways to be better, more effective and more efficient. Compensation: Beyond Applause's award-winning culture, our employee-centric benefits and competitive compensation strategy are designed to support your physical and mental well-being, promote work-life balance, and fuel your professional growth. The salary range for this position is $80,000 - $200,000 Total Compensation . Accommodations: Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. We continue to celebrate diversity and are committed to creating an inclusive, equitable environment for our employees. If you believe you require a reasonable accommodation und.er any of the legally protected characteristics, please click here to complete an accommodation request. Please note, Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs. #LI-EC1 #LI-Remote

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. **This position is not available to residents of** **California** **.** **Responsibilities** **Customer Retention & Success** + Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. + Conduct regular **account reviews** to assess customer goals, usage, and outcomes, providing actionable recommendations. + Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. **Delivery Fulfillment** + **Facilitate service delivery** by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. + Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. + Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. **Account Operations** + Oversee the **day-to-day management** of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. + Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. + Develop and deliver account-level reporting on performance, usage, and ROI. **Growth & Lead Generation** + Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. + Partner with Sales and Business Development to generate **qualified leads** and expand existing customer relationships. + Share customer insights and success stories to support marketing and sales initiatives. Perform miscellaneous duties as assigned **Behavioral Competencies** + Excellent written oral communication/presentation, and relationship-building skills + Strong project management and organizational skills, with the ability to juggle multiple priorities + Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen + High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics + Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business + Self-starter who provides creative and pragmatic solutions to business issues and problems + A positive, results-oriented attitude, with a sense of enthusiasm **Qualifications** + Experience in education, certification, training services, Cyber strongly preferred + Proficiency with CRM systems, reporting tools, and order processing workflows **Education and Work Experience** + Bachelor's degree in related field preferred, or equivalent work experience + 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role **Physical and Mental Demands** + 25% travel required; this may increase where needed and may be required on short notice + Remain in a stationary position, often standing or sitting, for prolonged periods + Work extended hours when needed + Regular use of office equipment such as a computer/laptop and monitor computer screens **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _3 months ago_ _(10/21/2025 8:14 AM)_ **_Job ID_** _2025-2190_ **_\# of Openings_** _2_ **_Category_** _Sales_

Your Next Opportunity: Serve as the primary point of contact for customers post-onboarding and beyond. Understand customers' business goals and how our product aligns with their needs. Develop success plans to track key deliverables and milestones relevant to each customer. Advocate for your customers, escalating critical business impacting issues in order to drive resolution. Conduct business reviews with key stakeholders to identify wins, areas of opportunities and to demonstrate value realization. Monitor customer health metrics and proactively reach out to drive engagement and adoption. Document feature requests, and user feedback for internal teams and to help influence the Product Roadmap. Collaborate cross-functionally across internal MoxiWorks teams (Support, Education, Sales, Marketing, Product, Finance, Engineering) Keep your customers informed about upcoming product feature releases. Project Management: ability to manage multiple concurrent initiatives across your book of business. Maintain accurate records in CRM and support systems (e.g., Salesforce, ChurnZero) Contribute CSM specific content including but not limited to templates, playbooks, FAQs, and internal documentation resources. Surface expansion opportunities for our Sales Team through relationship building, value demonstration and great discovery. Ability to take initiative and adapt as needed. Solution-oriented mindset with strong self-management and organizational skills. Monitor and identify usage trends to uncover renewal risks and to highlight opportunities to increase engagement and adoption. Occasional travel to customer locations or conferences is expected in this role. What Qualifies You: 3+ years of experience in a customer-facing role (Customer Success, Support, or Account Management), ideally in a tech/SaaS environment. Proven track record of managing enterprise or mid-market accounts with a focus on renewals, adoption and expansion. Experience working in a consultative capacity with clients, including running workshops, delivering presentations, and discussing goals and program outcomes with senior stakeholders Organized, analytical, and comfortable presenting and speaking to data-driven insights with senior stakeholders. Strong communication and relationship-building skills. Proactive mindset. Able to identify signals and initiate value-driven conversations quickly. Solutions-oriented with strong problem-solving skills. Comfortable working with technical products or APIs (no coding required, but ability to understand how it works). Experience using CSM tools like ChurnZero, Gong, MS Office, Salesforce. Passion for exceeding customer expectations and providing exceptional service. Familiarity with the Proptech space and with real estate generally. Bachelor's degree in Business, Computer Science, or a related field is a plus. Moxians Are Covered: All benefits are subject to review on an annual basis whereas we continuously assess our total reward proposition aligning with the needs of our people, our business and the market. Benefits are offered 1 st of the month. View full benefit program here - Sequoia Medical/Dental/Vision Paid Time Off Holiday Pay-11 days Breavement-3 days Get paid on your birthday STD/LTD-company paid Supplemental Life, Critical Illness, Accident Sequoia PerkSpot Employee Assistance Program Wellbeing Program Discounted Pet Insurance Office Lunch Employee Engagement Programs Note: benefits may vary by country and region we operate in. EEO Statement MoxiWorks is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. As part of the employment process, MoxiWorks conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, and other relevant information. MoxiWorks is committed to complying with all applicable federal, state, and local laws concerning background checks. We ensure that our background check process is fair, consistent, and transparent, and we follow all legal requirements regarding the timing and scope of such checks. For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws and only after a conditional offer of employment has been made, where required.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. About Genesys Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement. Position Purpose We are seeking a collaborative Senior Customer Success Manager to drive customer value realization and foster strong partnerships across our organization. The ideal candidate will understand customer experience (CX) fundamentals while expertly orchestrating internal resources to ensure customer success. Key Responsibilities * Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor. * Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams. * Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities. * Develop and execute customer success plans aligned with clients' business objectives. * Proactively identify and coordinate resolution of customer needs through cross-functional partnerships * Monitor customer health metrics and drive adoption of solutions * Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. Required Qualifications Experience & Education * 6+ years of Customer Success Management experience. * Bachelor's degree in business management or related field required. * Proven track record of managing enterprise customer relationships. * Strong business acumen with demonstrated ability to understand customer objectives. * Excellence in cross-functional collaboration and stakeholder management. * Experience preparing and delivering executive-level presentations. * Proficiency with CRM systems and customer success platforms. Key Competencies * Collaborative Leadership: Excellence in unifying diverse teams to achieve customer outcomes. * Strategic Thinking: Ability to understand business challenges and coordinate appropriate solutions. * Relationship Building: Skill in developing strong partnerships with customers and internal teams. * Business Acumen: Understanding of business metrics and value drivers. * Project Management: Capability to manage multiple concurrent initiatives. * Communication: Outstanding written and verbal skills with the ability to present to senior stakeholders. * Stakeholder Management: Experience in aligning multiple parties toward common goals. Success Metrics * Customer satisfaction and retention rates * Quality of cross-functional collaboration * Effectiveness of Quarterly Business Reviews * Product adoption and feature utilization * Customer advocacy and reference ability Customer Focus * Extremely strong customer-facing skills * Proactive mindset with strong follow-through * Ability to translate complex technical concepts into business value. * Experience driving customer advocacy and satisfaction. Additional Requirements * Travel: Less than 30% Our Commitment to Inclusion Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses. Accommodations We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $98,200.00 - $182,400.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact At Axon, we're on a mission to protect life and build a safer, more connected world through innovative technology. Our Enterprise segment is one of our fastest-growing areas, presenting a unique opportunity to make a significant impact in an evolving market. As a Strategic Customer Success Manager, Enterprise, you will play a pivotal role in shaping the customer experience, driving adoption, and expanding Axon's footprint within enterprise organizations. This is a high-visibility role where you will develop strategic relationships, solve complex challenges, and directly influence product innovation. If you're looking to elevate your career, this role offers the chance to lead enterprise customer strategies, work cross-functionally with top industry talent, and be part of a dynamic, rapidly expanding team. You'll gain expertise in cutting-edge technology solutions while driving measurable business impact for both Axon and our customers. What You'll Do Location: Remotely in the United States and within one hour of a major airport Travel: 35%-40% Develop and manage strategic success plans for a portfolio of enterprise customers, driving adoption, engagement, and value realization. Act as a trusted advisor, proactively identifying opportunities to expand usage of Axon's platform and ensuring customers achieve their desired outcomes. Track and analyze adoption metrics to assess customer health, implementing data-driven strategies to improve retention and mitigate risks. Own and drive complex customer escalations, coordinating cross-functional teams to achieve rapid and effective resolution. Provide regular business reviews and communicate key milestones, impact metrics, and opportunities to both customers and internal senior leadership. Collaborate with internal teams-including Product, Sales, and Support-to advocate for customer needs, shaping Axon's roadmap and offerings. Lead customer enablement efforts through training webinars, best practices sharing, and proactive guidance on product adoption. Maintain CRM hygiene (e.g. Success Plans, Health Scores, etc.) to enable data-driven decision-making. Develop scalable success playbooks, mentor junior team members, and contribute to the continuous improvement of Customer Success processes. What You Bring Bachelor's degree or equivalent experience. 5+ years in a customer-facing role, with at least 3 years managing enterprise-level customers in a Customer Success or Account Management capacity Proven ability to develop and execute customer success strategies, driving adoption and retention at scale. Strong experience managing escalations and coordinating cross-functional teams to drive issue resolution. Data-driven mindset with experience using customer success platforms and strategic planning tools to track engagement, identify trends, and optimize the customer experience. Exceptional project management skills with a track record of balancing multiple priorities while delivering high-impact results. Demonstrated ability to influence customer decisions and internal strategy through data, insights, and relationship-building. Experience mentoring or coaching team members, contributing to process development, and driving best practices. Excellent communication, presentation, and relationship-building skills, with the ability to engage effectively at all levels of an organization. Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 108,750 in the lowest geographic market and USD 145,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit ****************************** Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the . If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at ****************************** or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email **********************. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook. Job Description The Federal Customer Success Manager (CSM) is a critical role to deliver our next phase of growth in CyberArk. As a Federal CSM at CyberArk, you will use your skillset to build key relationships, working closely with Directors/Managers of Security, Security Engineers, Security Architects, and Dev-Ops teams to implement best- in- class Access and Identity products from CyberArk. The Federal CSM works with mid-to-large US Government Agencies and is accountable for ensuring these customers adopt and realize the recurring value from all CyberArk products, Perpetual or Subscription, on-premises or cloud. Your results will be increased customer satisfaction, value, retention, and expansion of the CyberArk security footprint. Responsibilities: • Own and drive onboarding, adoption, and advocacy across a portfolio of customers. • Work with customers to build success plans, establish critical goals, and aid customers in achieving their objectives. • Design and execute a value roadmap for each customer in your portfolio. • Establish regular cadence calls (Weekly, Monthly, Quarterly) with each assigned customer. • Conduct Quarterly business reviews to ensure successful outcomes from CyberArk solutions. • Review executive dashboards and program status, continually measuring and monitoring customer health metrics and KPIs. • Solidify your position as a trusted advisor/strategic advisor with all customers and drive continued value of our products and services. • Partner with CyberArk Account Team (Account Executives, Security Architects, Sales Engineers, and Training) to find opportunities for new usage of CyberArk across organizational functions, and build contract renewal, upsell, and cross-sell opportunities. • Define success plans for at-risk customers and execute them in collaboration with functional team. • Act as the voice of the customer internally to advocate customers' needs. • Leverage internal tools, including Gainsight, to archive customer activity and other key data points. • Identify and communicate areas for improvement in the customer experience including both product and process. #LI-EB1 Qualifications • 5+ years relevant work experience in customer success, consulting, post-sales technical account management and similar roles. • Strong consulting and project management skills with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth. • Previous experience working with US Federal/DoD/public sector customers highly desired. • Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences. • Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company working with large enterprise customers highly desired. • Strong knowledge of cloud architecture (AWS, Azure, GCP) as well as on-premises IT landscape • Solid understanding of concepts and the development of security roles within organizations • Practical experience with enterprise Directory services (Active Directory, LDAP, Azure etc.) including support and security operations. • Fundamental technological knowledge of networking environments • Experience installing and supporting enterprise software on Windows and UNIX platforms. • Prior experience with CyberArk Software solutions is preferred or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions -especially in the IAM and SIEM space. • Up to 25% travel Additional Information CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. We are unable to sponsor or take over sponsorship of employment Visa at this time. The salary range for this position is $82,000 - $120,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook. Job Description As an Enterprise Customer Success Manager at CyberArk, you will use your skillset to build key relationships, working closely with Directors/Managers of Security, Security Engineers, Security Architects, and Dev-Ops teams to implement best- in- class Access and Identity products from CyberArk. The E-CSM works with mid-to-large enterprise customers and is accountable for ensuring these customers adopt and realize the recurring value from CyberArk products, Perpetual or Subscription, on-premises or cloud. Your results will be increased customer satisfaction, value, retention, and expansion of the CyberArk security footprint. What you will do: Own and drive onboarding, adoption, and advocacy across a portfolio of customers. Work with customers to build success plans, establish critical goals, and aid customers in achieving their objectives. Design and execute a value roadmap for each customer in your portfolio. Establish regular cadence calls (Weekly, Monthly, Quarterly) with each assigned customer. Conduct Quarterly business reviews to ensure successful outcomes from CyberArk solutions. Review executive dashboards and program status, continually measuring and monitoring customer health metrics and KPIs. Solidify your position as a trusted advisor/strategic advisor with all customers and drive continued value of our products and services. Partner with CyberArk Account Team (Account Executives, Security Architects, Sales Engineers, and Training) to find opportunities for new usage of CyberArk across organizational functions, and build contract renewal, upsell, and cross-sell opportunities. Define success plans for at-risk customers and execute them in collaboration with a functional team. Act as the voice of the customer internally to advocate for customers' needs. Leverage internal tools, including Gainsight, to archive customer activity and other key data points. Identify and communicate areas for improvement in customer experience including both product and process. #LI-CT1 Qualifications 5+ years relevant work experience in customer success, consulting, post-sales technical account management and similar roles. Strong consulting and project management skills with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth. Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences. Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company working with large enterprise customers highly desired. Strong knowledge of cloud architecture (AWS, Azure, GCP) as well as on-premises IT landscape Solid understanding of concepts and the development of security roles within organizations Practical experience with enterprise Directory services (Active Directory, LDAP, Azure etc.) including support and security operations. Fundamental technological knowledge of networking environments Experience installing and supporting enterprise software on Windows and UNIX platforms. Prior experience with CyberArk Software solutions is preferred or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions -especially in the IAM and SIEM space. Up to 25% travel Additional Information CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. We are unable to sponsor or take over sponsorship of employment Visa at this time. The salary range for this position is $101,000 - $148,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

As an Associate Customer Success Manager, you will manage a portfolio of customers while learning the ins and outs of customer success and account management at scale. You will be responsible for supporting customer retention, satisfaction, and engagement. This role is designed to help you grow and develop in your customer success career, with opportunities to expand your skills and take on greater responsibilities as you gain experience. This is a remote position; however, candidates must reside in the PST or MT time zone. The impact you'll have: Creation and delivery of renewal quotes, ensuring accuracy and alignment with customer agreements. Help track and manage renewal timelines under the guidance of senior team members. Build foundational relationships with your assigned accounts, learning to address customer needs and concerns. Proactively reach out to customers to ensure they are satisfied with the product and services. Help track and monitor customer health scores, learning to identify signs of at-risk accounts. Assist in responding to customer concerns and escalate issues when needed. Be an engaged partner in your Cross-Functional teams Identify cross-sell and upsell opportunities within your portfolio. Learn how to position additional features or services that could benefit the customer. Maintain and improve customer success processes, learning how to use automation tools and CRM systems to track customer interactions and improve efficiency. Relay customer feedback and concerns, helping ensure the customer voice is heard within the organization. Meet internal learning and development goals, improving your understanding of customer success practices, customer engagement strategies, and product knowledge. What you'll bring: 0-2 years of experience in customer success, account management, or a related field, preferably in a SaaS or subscription-based environment. Basic knowledge of CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., ChurnZero, Gainsight) is a plus, but not required. Strong communication and interpersonal skills, with a desire to learn how to engage and support customers. Highly organized, with the ability to manage a portfolio of accounts and prioritize tasks. Problem-solving mindset, with the ability to escalate issues when appropriate and ask questions to learn from more experienced team members. Eagerness to develop and grow in the customer success space, with a customer-first attitude and passion for helping clients succeed. Our Benefits & Perks: 🌍 Work From Anywhere - We embrace a remote-first culture, offering flexibility so you can work where you're most productive. 💰 401(k) Matching - We invest in your future. 🌴 Flexible Time Off - Work-life balance matters. Take the time you need to recharge and bring your best self to work. 👶 Paid Parental Leave - We support growing families with paid leave, fostering parent-child bonding and gender equality at home and in the workplace. 🩺 Comprehensive Benefits - We offer medical, dental, and vision insurance plans for all employees. 💡 Values-Driven Culture - Our values aren't just words on a page-they shape how we work, make decisions, and support each other. 🤝 Pledge 1% - We're proud to be part of the global movement to give back, dedicating 1% of our time, resources, or profits to community initiatives. 🏡 Childcare Support - Our dependent care program allows you to set aside pre-tax dollars to cover eligible expenses such as daycare, preschool, summer camps, before & after-school programs, and in-home care for children or dependents-helping you balance work and family with peace of mind. This position includes the pay range listed below plus bonus. U.S. Pay Range$50,000-$62,000 USD Please note that the compensation information is a good faith estimate, and is provided pursuant to Equal Pay Laws. SchoolStatus intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors, such as experience. Our team will provide more information about the total compensation package for this position during the interview process. What we do: SchoolStatus is more than just an EdTech company-we're reshaping the future of K-12 education. Our fast-growing teams are dedicated to transforming education through innovative communications, attendance management, and teacher development solutions for schools, districts, and families. We deeply value diversity and are dedicated to fostering an inclusive environment for all our employees. We believe that exceptional candidates bring unique perspectives and skills that enable us to best meet our mission of supporting student success. If you believe you have the potential and passion for a SchoolStatus role, we encourage you to apply-and join us to make a meaningful impact on the future of education!

The Customer Success Manager is responsible for maintaining, strengthening, and growing the customer relationship with AssetWorks. A CSM will engage customers regularly to confirm health, uncover issues, and surface opportunities. Those opportunities will be the CSM's responsibility to shepherd to completion. They will respond to inbound requests and ensure they are diligently resolved. The CSM may not directly resolve every issue, but must ensure that the proper resource reacts promptly. As part of the onboarding process, they will spend time with our customer care teams to jump-start their knowledge of our products and customer base. Job Description: Duties/Responsibilities: Establish, maintain, & grow customer relationships. Onboarding new AssetWorks customers to get them off on the right foot is a particular focus. Impeccable customer service skills Strong written and verbal communication. Effectively advocate for the customer within AssetWorks and be the voice of AssetWorks for the customer. Understand customer needs to identify and advance opportunities. Prioritize assigned tasks based on severity and ability to adjust based on changing priorities. Deliver high-level relationship management both externally and internally Knowledge of best practices in customer service and retention Work to extend customer success policies and practices Assist with a smooth renewal of client agreements Required Skills/Abilities: Strong communicator with the ability to shift between being a customer advocate and being the voice of AssetWorks Demonstrated strong analytical, interpersonal, and decision-making skills A high level of integrity, accountability, and personal organization Proficiency with applicable software applications Strong aptitude for technical software products Excellent verbal and written communication and the ability to interact professionally with diverse groups, sales teams, executives, managers, and subject matter experts Ability to multi-task, prioritize, and manage time effectively Able to operate in a high-growth and high-pressure environment Be adaptive to a fast-paced environment that values feedback at all levels. Education and Experience: Bachelor's degree or a combination of relevant experience, education, and training that equates to the required degree 2-4 Years of Customer Success Experience in enterprise software. Experience with facilities management operations preferred. Worker Type: Regular Number of Openings Available: 0

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building. Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve. Insert JD here This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions) If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles. By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth. Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement. To review the legal requirements, including all labor law posters, please visit this link To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link

We are looking for a passionate individual who will partner with and ensure the long-term success of our managed service clients. You will be responsible for developing long-term relationships with your portfolio of assigned clients, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs. To be considered for this position you must live in CT, DE, FL, GA, KY, MD, MA, NY, NC, OH, PA, SC, VT, VA, WA, DC, TX, IL, TN, UT or CO. Responsibilities: Serve as the non-technical point of contact for assigned group of Managed Services accounts and develop trusted relationship with both external and internal client team. Ensure that accounts are satisfied with Kraft Kennedy's level of service, communicating feedback raised by the client to Kraft Kennedy management, while ensuring any concerns are resolved in an effective and timely manner Proactively interface with accounts on a regular basis to ensure their needs are being met via ad-hoc check-ins and routine status meetings Develop and maintain agenda / meeting notes for ongoing status meetings, while working with the internal team to prioritize follow-up items and communicate updates Work with the technical team to explore improvements for the client's technologies, bringing those recommendations to the attention of the client and the internal sales team Coordinate the preparation, scheduling and execution of Quarterly Business Reviews and Annual Strategic Planning Meetings Drive relationship growth through scheduled in-person meetings at client locations Assist with the management of onboarding new clients and contacts Develop thorough understanding of any new and ongoing initiatives and manage the facilitation across client accounts Develop overall proficiency in internal systems and operating procedures Work with Procurement to ensure hardware/software renewals are processed in a timely manner Develop proficient understanding of Agreements and billing procedures for each client Review client invoices for accuracy and respond to any billing-related issues that arise Requirements Bachelor's degree preferred Demonstrated level of success in the development of client relationships Enjoy working with customers and external audiences High energy and drive with good negotiation skills Proficient with general office applications MS office etc. Strong organizational, presentation, and customer service skills Strong written communication skills Interpersonal skills such as communication skills, active listening and customer-care Ability to multi-task and adapt to changes quickly Typing skills to ensure quick and accurate data entry Self-motivated with the ability to work in a fast moving environment Ability to travel periodically to client locations Compensation The base pay for this position has a salary range of $40,000 to $50,000. The actual salary offer will take in to account a wide range of factors including the individual's qualifications, experience as well as location. In addition, certain positions are eligible for bonus Benefits Why join us? Medical, dental, life and disability insurance 401k with company match Holidays/vacation/sick days Cutting edge training on the latest technologies Employee referral bonus program Phone reimbursement Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.

As a Customer Success Manager on the Commercial team, you will be responsible for leading consultative conversations, participating in business reviews, analyzing key performance metrics, and ensuring our clients' ongoing success. You will become an industry expert with a focus on the Talent Acquisition (TA) space and work to establish yourself as a trusted advisor. Equipped with leading industry tools including Gainsight, you'll guide customers on product and industry best practices, and help to continually update mutual success plans. You'll also provide forecast reporting. With the support of internal cross-functional teams, you'll provide superior experiences resulting in a high rate of renewals. **About Us** When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. **Responsibilities** + Successfully complete company training programs to build expertise in the iCIMS Talent Cloud products and TA industry. + Partner with cross-functional teams including account management and professional services to understand customer business objectives, products purchased, challenges, hiring strategy and maturity, technology stack, and more. + Leverage Gainsight and analytics platforms to build a deep understanding of customer adoption, data insights, and process while understanding overall account health. + Collaborate with the Account Manager to support the business review process by providing relevant account data. + Partner internally on the overall customer journey to ensure customer satisfaction. This may include supporting a customer with questions about the solutions, providing best practices, conducting product deep dives, and routing questions to the appropriate resource. + Support customer understanding of the iCIMS support model and training resources to drive proficiency and self-service capability. + Effectively prioritize customer projects to ensure achievement of SLAs while keeping internal partners informed. **Qualifications** + 1-2 years experience in a customer facing role for a solutions-based organization with accountability for customer support, renewals, expansion, or training, or experience in a talent acquisition/human resources role. + A passion for assisting customers solve business issues with advanced technology solutions. + Ability to use data and analytics to create practical insights to build customer strategic plans. + Experience forming relationships with multiple customer personas to align business goals to technology strategy and support their continued success. + Ability to prioritize competing requests from customers, partnering internally with key collaborators to ensure success. **EEO Statement** iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at ***************** . **Compensation and Benefits** We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period. The anticipated base pay range for this position is ($55,000-$57,000). Additional compensation may include quarterly commissions, as applicable. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: ***********************************