Travel Assistance Coordinator
Zurich Na job in Houston, TX
119454 **Let's Grow together!** About Zurich Cover-More Zurich Cover-More is one of the world's largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world's travelers every year, making sure we are there every step of their journey.
Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2900 employees with teams in North America, Europe, Latin America and Asia Pacific.
Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.
Our Travel Assistance Coordinator services existing customers through travel emergencies, as well as assists with pre-trip research. This team will be trained in a travel booking system in order to assist with reservations for things such as hotels, airlines, and car rentals. Outside of reservation assistance, this teams provides concierge services to navigate any number of travel disruptions that may occur.
**What's the job?**
+ You'll maintain knowledge of insurance products/services to accurately describe benefits and offer our assistance services.
+ You'll create a positive experience over the phone with top notch servicing.
+ You'll multitask work streams to effectively service our customers specific to their needs
+ You'll be creative and able to utilize critical thinking to provide out-of-the-box solutions
+ You'll be keen attention to detail to appropriately document and capture interaction details in a case management system.
+ You'll work closely with leadership to fine tune skillsets and apply feedback
**What we are looking for?**
+ You'll have a High School Diploma or equivalent work experience
+ You'll have advanced customer service skills with high attention to detail
+ You'll have proficient communication (oral/written) skills
+ You'll have proficient problem-solving skills
+ You'll have basic ability of organizing and prioritizing work
+ You'll have proficient PC Skills and the ability to multitask
**Why choose us?**
We value optimism, caring, togetherness, reliability, results focus and forward-thinking.
We have more than 2900 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.
Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.
Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.
Investing in your health and your future. We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
Apply today and let's go great places together!
You are joining us at a pivotal time in our business. With the recent acquisition of AIG's global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.
We're for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance - we want to 'cover more'.
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Underwriting Specialist OR Executive Underwriter - Construction Property
Zurich In North America job in Houston, TX
Zurich is currently hiring an experienced Underwriting Specialist OR Executive Underwriter- Construction Property to join the Construction Property team at one of our locations in the south: Addison, TX, Houston, TX, Atlanta, GA, Charlotte, NC or Maitland, FL.
Zurich gives you the tools and support to construct a rewarding career in the Insurance industry. We are looking for an Underwriting Specialist OR Executive Underwriter- Construction Property
to work out of one our offices in the south. Addison, TX, Houston, TX, Atlanta, GA, Charlotte, NC or Maitland, FL. While this position will be based out of one of these locations, you will have the flexibility to work on a hybrid basis. You will partner with your manager to set a flexible work schedule that supports you, our customers, and our brokers and agents. This role will require you to be visible in the marketplace to meet with our agents and brokers. In this role you will be working with national wholesalers to drive growth with a focus on profitability.
As Construction Property Underwriter you will have a chance to use your marketing and analytical skills along with your knowledge of buildings to analyze and underwrite new and renewal property business both in the US and internationally. This is a market facing position and we are seeking someone with a strong sales execution mindset and knowledge of commercial construction property policies. There will be 20%-25% travel for this position.
This role will be filled at either the Underwriting Specialist OR Executive Underwriter Level Construction Property. The hiring manager will determine the appropriate level based upon the selected applicant's experience and skill set relative to the qualifications listed for this position.
Key Accountabilities of this role:
Administer and monitor underwriting rules and guidelines, rating manual rules, and insurance laws and regulations.
Develop, maintain & collaborate with Line of Business representatives and other business-related needs, as appropriate.
Develop and maintain relationships with distributors (agents & brokers) in support of business retention and acquisition and works with customers and distributors (agents & brokers) to determine their insurance related needs and provide solutions.
Support the organization's sales culture by being a Help Point for agents, brokers and customers.
Proactively seek renewal and new account opportunities.
Complete detailed opportunity assessment with key distributors to identify growth opportunities.
Qualify accounts to meet with the organization's appetite, balanced with sound business opportunity.
Make broker/customer and on-sight calls with a planned and well-prepared purpose.
Basic Qualifications:
Underwriting Specialist:
High School Diploma or Equivalent and 3 or more years of experience in the Underwriting or Market Facing area.
OR
High School Diploma or Equivalent and 6 or more years of experience in the Claims or Underwriting Support area
OR
Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Underwriting or Market Facing area
OR
Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims or Underwriting Support area
AND
Knowledge of line/s of business and the legal and regulatory guidelines
Knowledge of time restraints for quotes on new and renewal business
Experience with Microsoft Office
OR
Executive Underwriter:
High School Diploma or Equivalent and 5 or more years of experience in the Underwriting or Market Facing area
OR
High School Diploma or Equivalent and 10 or more years of experience in the Claims or Underwriting Support area
OR
Zurich Certified Insurance Apprentice including an Associate Degree and 3 or more years of experience in the Underwriting or Market Facing area
OR
Zurich Certified Insurance Apprentice including an Associate Degree and 8 or more years of experience in the Claims or Underwriting Support area
AND
Knowledge of Microsoft Office
Experience working on time restraints for quotes on new and renewal business
Experience working in a team environment
Preferred Qualifications:
Bachelor's Degree
Commercial Construction Property underwriting experience and broker relationships in the South/Southeastern region
Ability to effectively assess risk
Strong negotiation skills
Superior skills in relationship building, active listening, needs analysis, and win-win negotiating
Possess knowledge of time restraints for quotes on new and renewal business
Excellent oral and written communication skills
Strong knowledge of underwriting philosophy, techniques, national/local filing regulations and guidelines
Demonstrated technical knowledge and skills reflective of progression of positions of increasing responsibility
PC and related software skills
CPCU and ARM a plus
At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education.
The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The combined salary range for this position is $75,000.00 - $165,000.00. The proposed salary range for the Underwriting Specialist is $75,000.00 - $125,000.00, with short-term incentive bonus eligibility set at 10%. For the Executive Underwriter is $98,500.00 - $165,000.00, with short-term incentive bonus eligibility set at 15%.
As an insurance company, Zurich is subject to 18 U.S. Code § 1033.
A future with Zurich. What can go right when you apply at Zurich?
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500 . Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Addison, AM - Atlanta, AM - Dallas, AM - Houston, AM - Maitland, AM - Charlotte
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-JR1 #LI-ASSOCIATE #LI-HYBRID
Senior Software Engineer
Pearland, TX job
We're looking for a highly skilled Senior Software Engineer to join our team and help build secure, scalable, cloud-native applications used across the enterprise.
•5+years of professional software development experience
• Expert-level C# / .NET development
• Hands-on Azure application development (Web Apps, Serverless, Service Fabric, and other PaaS services)
• Experience debugging distributed, asynchronous systems
• Strong background in commercial SaaS application development
• “Security-first” mindset-building applications engineered to protect client data
• Experience with SQL Server and one or more NoSQL databases
• Experience with OAuth / SAML authentication
• Skilled in creating and managing REST APIs
• Strong web application development experience
Chubb Associate, Surety- Houston, TX
Houston, TX job
About the Chubb Associate Program
As a Chubb Associate, you will be part of an experience that supports the well-rounded development of critical business skills that contribute to the future success of Chubb Surety. The program allows for hands-on experience, team assignments and exposure to a network which includes other early career professionals and senior executives. Under supervision, the Associate will work to accomplish the following responsibilities:
Begin to develop an understanding of the surety product, Chubb Construction Surety appetite and marketplace with on-the-job development and self-study assignments
Demonstrate a basic level of business knowledge to play an active role in the construction surety dual underwriting process.
Work to develop and maintain collaborative relationships with agents, brokers, department associates and management
Develop a basic level of financial acumen and analysis
Begin developing critical thinking and decision making skills to provide solutions and alternative courses of action in a timely manner
About Chubb Construction Surety
Surety bonds are a vital part of the construction industry in the United States and around the world. Surety bonds guarantee that projects will be built according to the terms and conditions of their contracts, and that subcontractors and suppliers will be paid for their work. The assurance provided by surety bonds allows construction project owners to have peace of mind that they will receive appropriate value and results for their funds.
Chubb has been a leader in the Construction Surety market for over 130 years. From schools to skyscrapers, roads to runways, Chubb has bonded these projects for some of the largest and most sophisticated construction companies in the United States and around the world.
Bachelor's degree required (multiple majors will be considered).
GPA of 3.0 or above required.
Preferred prior work experience, including but not limited to summer jobs, part-time roles, or internships.
Preferred leadership experience, including but not limited to work, involvement in community service, athletics, clubs, or other activities.
Sponsorship, now or in the future, is not available for this role. Applicants must be legally authorized for employment in the U.S. without need for current or future employment-based sponsorship.
Auto-ApplyAgency Leader in Houston, TX
Houston, TX job
Combined Insurance, a Chubb Company, is seeking an Agency Leader in Houston, TX to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!
JOB Summary
The Agency Leader (AL) is responsible for delivering annual new sales objectives in an assigned area by sourcing, providing guidance, and supporting Agency Coordinators and Independent Agents and for providing sales & service support to current policyholders.
The AL is responsible for sourcing, identifying, and affiliating, new Independent Agents as well as providing coaching and voluntary training to both Independent Agents and Agency Coordinators.
Responsibilities
Sourcing & Development
Establish local networks and source prospective new Independent Agent candidates and independent agencies to sell Combined products
Conduct informational seminars for prospective new Independent Agents as needed.
Represent the Agency at local job fairs or other hiring events
Affiliate Independent Agent candidates
Make recommendations for developing Independent Agents into leadership roles such as Agency Coordinator
Field Training
Provide in-person support to Independent Agents during sales visits as requested and provide voluntary training and/or guidance as needed to support them in the sale of Combined products
Develop expertise in all aspects of the Sales Process and remain available for consultation and/or guidance to Independent Agents and Agency Coordinator as requested
Provide support with developing targeted training for Agency Coordinators and Independent Agents who request additional development
Collaborate with Carrier Compliance Department to provide required compliance training
Support Agency Coordinators and Independent Agents in appointment setting, upon request and as needed
Meetings
Lead voluntary meetings and webinars
Facilitate and attend training and development meetings developed and led by AD and carrier for support
Attend other Agency meetings, as required
Administration Support
Assist Agency Coordinators and Independent Agents in adhering to administrative process
Be the primary contact point for administrative and implementation support queries
Support AC and Independent Agents with sales tools and their implementation
Other
Work with team to reach production expectations and guidelines set by Agency Management
Meet growth goals in APV and Affiliation
Effectively demonstrate the Agency's Sales Process
Follow Company policies procedures and expectations
Set an example for others to follow
Establish local presence for Agency
COMPETENCIES
Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation
Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth
Initiative: Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course
Results Orientation: Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results
Values Orientation: Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb”
Education and Experience
Stable work history with minimum of 3 years with a successful sales track record. Insurance sales is a plus
1+ years of Sales team management. Experience in leading independent contractor workforce preferred
Demonstrated ability to build a team through proven sourcing and recruitment strategies
High School Degree or equivalent required, college degree preferred
Ability to use Microsoft Office and tablet at intermediate level.
An active professional network is required
Obtaining a valid Life, Accident and Health license prior to employment date
Auto-ApplyOffice Clerk (Full-time)
Houston, TX job
Details
Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Position Summary:
We are seeking a District Administrator to support the District Manager, district staff, agents, and policyholders in our Houston, TX office. This role is central to the daily operations of the district office and is responsible for managing administrative processes, financial transactions, customer inquiries, and office organization. The District Administrator ensures compliance with company policies, supports sales and service staff, and helps create a positive and professional office environment.
Key Responsibilities:
Customer Service & Communication:
Answer incoming calls, assist customers, and ensure messages are relayed promptly to agents and sales managers.
Return phone calls and follow up on inquiries as needed.
Support agents with licensing, underwriting notifications, policyholder information, and Salesforce processes.
Communicate with Home Office regarding policy status, claims, and underwriting.
Payment Processing & Balancing:
Process payments received by mail, drop box, walk-in, or phone.
Collect and reconcile client payments daily through Salesforce “My Transactions Today” report.
Maintain petty cash, balance daily transactions, and report out-of-balance amounts.
Purchase and deposit money orders for cash collections.
Monitor and clear the Administrator Deficiency Account within 24 hours.
Complete weekly deposit sign-off report and submit to District Manager.
Conduct monthly review of money order and check transactions for accuracy.
Review agent deficiency reports and provide updates to the District Manager on unresolved balances.
Data Entry & Document Management
Enter paper applications into FDE
Batch, scan, and index documents (claims, underwriting, policy administration, policy delivery receipts) into the imaging system.
Review Imaging Control Reports and ensure compliance with retention policies.
Manage incoming email and mail: distribute, print, file, and process according to procedures.
Prepare and ship outgoing mail for customers, agents, and Home Office.
Follow company document retention policies, including shredding, storage, and imaging timelines.
District & Agent Support
Maintain secure and organized district office and supply room.
Order and manage office supplies, company forms, and postage.
Manage Premium Receipt Books: request, print, and mail to customers or agents as needed.
Provide general support to District Manager and staff, including handling reports, correspondence, and scheduling tasks as assigned.
Equipment & Facilities
Submit and track service requests for office equipment.
Ensure adequate supply levels are maintained through centralized ordering systems.
Qualifications
Education: High school diploma or equivalent required.
Experience: Minimum of 1+ years of administrative, office, or customer service experience required; prior insurance or financial services experience preferred.
Skills:
Strong organizational, time management, and multitasking skills.
Excellent verbal and written communication skills.
Ability to manage financial transactions with accuracy and accountability.
Proficient in MS Outlook, Excel, Word, and Salesforce (preferred).
Strong customer service mindset with the ability to assist both clients and internal staff.
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Auto-ApplyComplex Claims Consultant - Dental/Medical Malpractice
Houston, TX job
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
Start the next chapter of your career as a Complex Claims Consultant in Healthcare for CNA Insurance. CNA is a market leader in insuring healthcare providers and facilities, including dentists, physicians, nurses, nurse practitioners, physical therapists, counselors, pharmacists, massage therapists and more than 100 other categories of medical service providers, along with the facilities and practices in which they work. This role will support the Healthcare business and interact with these key customers.
You will be responsible for the overall investigation, management and resolution of Healthcare professional liability claims in multiple states. You will be recognized as a technical expert in the interpretation of complex or unusual policy coverages. Under general management direction, you will work within defined authority limits, to manage professional liability healthcare claims with moderate to high complexity and exposure in accordance with company protocols, quality and customer service standards. You will also partner with internal business partners such as Underwriting and Risk Control, to share claim insights that aid in good underwriting and risk management decisions.
The individual will work with insureds, attorneys, other insurers and account representatives regarding the handling and/or disposition of complex litigated and non-litigated claims in multi-state jurisdictions. The individual will investigate and resolve claims, coordinate discovery and team with defense counsel on litigation strategy. They should be able to utilize claims policies and guidelines, review coverage, determine liability and damages, set financial reserves, secure information to negotiate and settle claims.
This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
* Manages an inventory of highly complex healthcare professional liability claims, with large exposures that require a high degree of specialized technical expertise and coordination, by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.
* Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively, achieving quality and cycle time standards, providing timely updates and responding promptly to inquiries and requests for information.
* Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language, estimating potential claim valuation, working with counsel and following the company's claim handling protocols.
* Leads focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements from customers, claimants, witnesses, and working with experts, or other parties, as necessary to verify the facts of the claim.
* Resolves claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts where necessary, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority.
* Establishes and manages claim budgets by achieving timely claim resolution, selecting and actively overseeing appropriate resources, authorizing expense payments and delivering high quality service in an efficient manner.
* Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Claim, Recovery or SIU resources for further investigation.
* Achieves quality standards by appropriately managing each claim to ensure that all company protocols are followed, work is accurate and timely, all files are properly documented and claims are resolved and paid timely.
* Keeps leadership informed of significant risks and losses by completing loss summaries, identifying claims to include on oversight/watch lists, and preparing and presenting succinct summaries to senior management.
* Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business.
* Mentors, guides, develops and delivers training to less experienced Claim Professionals.
May perform additional duties as assigned.
Reporting Relationship
Typically Director or above
Skills, Knowledge & Abilities
* Thorough knowledge of the professional liability insurance industry, products, policy language, coverage, and claim practices. Understanding of dental malpractice claims and policies is strongly favored.
* Strong communication and presentation skills both verbal and written, including the ability to communicate business and technical information clearly.
* Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous, complex and challenging business problems.
* Strong work ethic, with demonstrated time management and organizational skills.
* Ability to work in a fast-paced environment at high levels of productivity.
* Demonstrated ability to negotiate complex settlements.
* Experience interpreting complex insurance policies and coverage.
* Ability to manage multiple and shifting priorities in a fast-paced and challenging environment.
* Knowledge of Microsoft Office Suite and ability to learn business-related software.
* A commitment to collaboration and demonstrated ability to value diverse opinions and ideas.
Education & Experience:
* Bachelor's Degree or equivalent experience. JD a plus.
* Typically a minimum six years of relevant experience, preferably in claim handling or medical malpractice litigation.
* Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
* Professional designations are a plus (e.g. CPCU).
#LI-KP1
#LI-Hybrid
In Chicago/New York/California, the average base pay range for the Complex Claims Consultant role is $113,000 to $160,000. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact ***************************.
Auto-ApplyAccount Executive, Construction Underwriter
Houston, TX job
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Underwriting
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$89,800.00 - $148,300.00
**Target Openings**
1
**What Is the Opportunity?**
Construction provides a full suite of insurance solutions suited to construction contractors of all sizes, including General Liability, Property, Marine, Automobile, Workers' Compensation, Umbrella, and more. The Account Executive Officer (AEO), Construction will partner with agents and brokers to provide coverage for new and renewal business based on customers' needs. This role is seen as a technical resource. As an AEO, you are decisive, detail-oriented, and know how to build relationships internally and externally to drive results. Your ability to independently assess complex risk and sell our products in challenging markets will contribute to the profitability and success of Travelers.
**What Will You Do?**
+ Manage the profitability, growth, and retention of an assigned book of business.
+ Underwrite and skillfully negotiate complex customer accounts to minimize risk and maximize profitability.
+ Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to create sales plans and identify cross-selling opportunities.
+ Foster and maintain relationships with external partners by regularly meeting in person with agents and brokers to market and sell Travelers products with a goal of writing and retaining accounts consistent with our risk appetite. Must be able to travel to such meetings.
+ Identify and capture new business opportunities using consultative marketing and sales skills.
+ Independently develop and execute agency sales plans and frequently partner with your Managing Director (MD) to develop region/group sales plans.
+ May assist in the training and mentoring of less experienced Account Executives.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Bachelor's degree.
+ Six to eight years of relevant underwriting experience with experience in construction risk or oil and gas.
+ Deep knowledge of construction risk or oil and gas products, the regulatory environment, and the local insurance market.
+ Strong critical thinking skills with the ability to proactively identify underwriting, marketing, or financial challenges and analyze available information to make timely decisions in alignment with our risk appetite.
+ Excellent communication skills with the ability to successfully negotiate in difficult situations with agents and brokers.
+ CPCU designation.
**What is a Must Have?**
+ Four years of underwriting, claim, operations, risk assessment, actuarial, sales, product, or finance experience.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
House Counsel - Paralegal
Houston, TX job
Meaders & Alfaro, House Counsel for Chubb, is currently seeking a Paralegal to support the House Counsel team in Houston, TX.
will provide litigation support to his or her assigned attorneys.
Drive discovery process (draft and serve discovery demands and responses) with guidance and supervision of assigned attorney ensuring full and timely compliance with demands/orders and adversaries' compliance with our demands/orders.
Draft various pleadings, discovery and procedural motions for review by assigned attorney. Prepare cases for trial. Conduct basic legal research e.g. statutes and medical conditions.
Draft requests/subpoenas to medical records service providers and monitor vendor for responses.
Assist with Hearing/ Deposition/ Mediation/ Trial preparation including binders and submissions to court.
Communicate professionally and effectively with all staff, claim personnel, clients, court personnel and opposing counsel.
Prioritize all assigned work and complete assignments by requested due date ensuring that all documents are filed and served accurately and timely.
Keep abreast of all applicable court rules and House Counsel procedures. Develop proficiency in legal/business writing.
Prepare and finalize court filings and e-file when available.
Three to five years of Paralegal work experience is strongly preferred, but not required.
Paralegal Certificate or Degree in Paralegal studies is preferred, but not required.
Excellent customer service skills as well as strong computer skills are required.
The ability to navigate and effectively manage a case management system is required.
Strong analytical skills as well as superior written and verbal communication skills.
Strong time management and organizational skills with an ability to work in a high-volume office and team environment are essential.
The candidate should be positive, energetic, and highly self-motivated.
The candidate should possess high initiative, be detail-oriented and have the ability to work independently.
The ability to perform legal research is preferred.
Candidate must be able to multi-task, adapt to changing priorities and possess the skills necessary to work under pressure.
Experience in ProLaw legal operating system is preferred, but not a requirement.
Auto-ApplyHead of Inland Marine
Houston, TX job
At AIG, we are reimagining the way we help customers to manage risk. Join us to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Underwriting AIG underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber and Multinational Clients. We are reimagining how we help customers to manage risk, transforming our operating model, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague - empowering our people to grow as insurance professionals and add more value to our customers and AIG.
Reporting to the Head of North America Marine, this role will be primarily responsible to execute the US underwriting strategy for Inland Marine. The leader will also be the technical expert and Product Line Executive for Transportation. In addition, the position is responsible for attracting, managing and developing a team of highly accomplished, driven colleagues.
How you will create an impact
* Manages all Inland Marine underwriting within the US and establishes, implements, and evaluates the production and profitability goals.
* Direct accountability for the business results of the US with respect to profitability, penetration and/or volume within a specific account, segment, geographic area, product or line of business.
* In partnership with the Senior Manager's, drive and execute the long term business strategy for the US including all accounts for product accounts.
* Serve as a technical expert, exercising technical authority with regards to major or multiple insurance product line(s) within Inland Marine.
* Serve as Product Line Executive for Transportation.
* Be an educator of risk for the product and knowledgeable of market conditions, trends, and opportunities.
* Will lead strategic product discussions with brokers and be the senior referral point for complex risks.
* Within the US, manage annual budget process as well as monthly forecasts for a major or multiple insurance product line(s) within Inland Marine.
* Oversee underwriting staff including managing and evaluating work; makes decisions regarding pay, performance management, development, employment, and staffing.
* In collaboration the Senior Managers, Head of Marine and HR, implement tools and strategies to attract and retain top industry talent and develop high performing teams.
* Identify areas/positions within the US that lack sufficient bench strength, and employees who require additional skills to fill those needs; develop and execute development/training/recruiting platforms/plans to address the deficiencies.
* Establish strong relationships with all members of the leadership teams; create mutual understanding of overall parameters and goals to drive effective execution of business model.
Interact with all levels of Insurance community.
* Drive a culture that promotes collaboration, diversity, and inclusion.
* Establish the operational direction for the US to ensure efficiencies coincide with growth objectives.
* Ensures the required standards of governance, systems and controls, and regulatory compliance are established and maintained.
What you'll need to succeed
* Strategic orientation, managing vision and purpose, developing organizational capability.
* Talent assessment and development for bench strength and succession planning.
* Proven collaborative leadership skills.
* Strong influencing and communications skills and ability to work across multiple areas of company and industries.
* Change management and team leadership.
* External thought leadership.
* 15+ years of Inland Marine experience, with knowledge of other marine lines preferable.
Deep expertise in Inland Marine, with expert technical underwriting background of large and complex risks.
* Broad based insurance industry experience. Experience leading a product/region and managing a team.
* Knowledge of market segmentation, portfolio management, acquisition and distribution
Process and system skills.
* Strategic orientation, managing vision and purpose, developing organizational capability.
* Strong influencing and communications skills and ability to work across multiple areas of company and industries.
* Change and team leadership, as well as external thought leadership.
For positions based in Los Angeles, CA, the base salary range is $171,000-$238,000 , for positions based in New York, NY, the base salary range is $179,000-$250,000, for positions based in Illinois, the base salary range is $162,000-$225,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. A summary of benefits can be viewed here: 2025 Benefits Summary .
#LI-HB1
#marine
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to *********************.
We consider qualified applicants with criminal histories, consistent with applicable law.
Functional Area:
UW - Underwriting
Risk Specialists Companies Insurance Agency, Inc.
Auto-ApplyProp Claims Spec Field II
Houston, TX job
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025!
If you're passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you!
Upon completion of the training program, ideal candidates will transition into a property claims field adjusting position traveling to loss sites that have been damaged by fire, water, weather, or other unexpected events. You may also handle some claims via virtual technology and/or collaborate with vendors.
The Property Claims Field Adjuster ll will learn apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers.
An in-person interview may be required during the hiring process.
Geo-Salary Information
State specific pay scales for this role are as follows:
$68,141 to $119,013 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
Responsibilities Essential Job Functions:
• Investigate and resolve Homeowners claims of moderate complexity in a timely and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes.
• Ability to perform field inspections at least 50% of work time. (company car provided) This will involve travelling to our customers' home to conduct on-site inspections, thoroughly investigate coverage and prepare detailed estimate to efficiently resolve their claims.
• Ability to handle virtual claims. Must have ability to use imagery, and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed.
• Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.
• Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
• Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements.
• Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion.
• At times may direct, monitor, and review files handled by independent adjusters to conclusion.
• Other functions may be assigned
Qualifications
Education:
• Bachelor's degree preferred or equivalent combination of education and experience.
• Valid driver's license is required.
• Ability to obtain state specific property claims licensing, as required.
• Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both.
Experience:
• Have prior experience using estimating software like Xactimate.
• Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation
• Are known for clear and professional communication, both written and verbal
• Are bilingual and/or have prior military experience is a plus
• 3-5+ years equivalent industry experience is preferred
Knowledge and Skills:
As a Property Claims Field Adjuster 2, you will:
• Possess the ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, write damage estimates, negotiate, and resolve property claims
• Have a passion for outstanding customer service
• Make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment, including the ability to negotiate.
• Be comfortable with and adaptable to new technology and business tools
• Be able to seamlessly transition between various methods of inspection, including physical, video, or photo, to write a damage estimate:
o May include climbing ladders to inspect roofing or attic space and inspection of crawl spaces.
o Ability to lift and carry up to 50 pounds.
• Possess strong organizational, time management, and prioritization skills to handle varying workloads due to seasonal volume changes and catastrophes.
• Be able and willing to work flexible work shifts and may be asked to work overtime, as needs arise.
• Drive to and from multiple locations and occasionally outside of normal business hours.
About the Company
Why choose a career at Mercury?
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can't imagine a world without it.
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Learn more about us here: **********************************************
Perks and Benefits
We offer many great benefits, including:
Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
Pay Range USD $74,955.00 - USD $130,915.00 /Yr.
Auto-ApplyChubb Risk Consulting Director, Sales & Client Services
Houston, TX job
Chubb Risk Consulting connects you to our global network of property and casualty, health, safety, and environmental experts-delivering solutions that advance risk management, support compliance, and drive financial impact.
DUTIES AND RESPONSIBILITIES:
New Business
Develops and establishes productive, professional relationships with key personnel and buyers of EHS&S (Environmental, Health, Safety, and Sustainability) and property risk engineering consulting services
Meets direct sales objectives by working with clients and prospects on analyzing needs, gathering data and developing / proposing solutions
Utilizes Customer Relationship Management tool to track and measure key sales metrics and implement target industry, service, and account strategies
Coordinates activities to enhance presence, commitment, and capabilities in the local, regional, national and international marketplace
Client Services
Meets assigned targets for profitable account retention and expansion revenue while also exceeding key objectives for named accounts
Creates and sustains positive client relationships and customer experience to ensure a consistently high level of client satisfaction
Proactively assesses, clarifies, and validates account / client needs on an ongoing basis
Conduct technical field work within your area of expertise, such as assessments, evaluations, or audits related to Environmental, Health, Safety, and Sustainability (EHS&S) or property risk engineering.
Executes activities to ensure successful completion of projects within budget and established project timelines. Activities include, but are not limited to, pre-project planning, coordination, stakeholder engagement, regular communication (project status updates), managing change requests, project accounting and invoicing.
Key Metrics
Sales: New Business, Retention and Expansion in the direct market
Revenue: Year over year growth of existing accounts
Four year college degree from a regionally accredited institution, preferably in science or engineering related field
Minimum of five years working in the EHS field (consulting experience preferred)
Experience in sales (experience in an EHS consulting environment a plus)
Strong client-facing and marketing orientation with demonstrated ability to effectively interact with EHS buyers at all levels
Ability to manage deadlines and thrive in a fast-paced environment
Strong presentation, research and analytical skills
Accuracy, efficiency, quality and good judgment
Excellent oral and written presentation/communication skills
Sponsorship, now or in the future, is not available for this role. Applicants must be legally authorized for employment in the U.S. without need for current or future employment-based sponsorship.
Travel - Up to 35% - occasional overnight travel required
The pay range for the role is $109,800 to $176,700. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
ESIS, a multi-line Third-Party Administrator (TPA), provides claims, risk control & loss information systems to Fortune 1000 clients across its North American platform. ESIS provides a full range of sophisticated risk management services, including workers compensation claims handling; a broad spectrum of casualty insurance products, such as general liability, automobile liability, products liability, professional liability, and medical malpractice claims handling; and disability management.
Chubb Risk Consulting is your single avenue to our more than 550 property and casualty engineering, health, safety and environmental consultants located wherever our clients do business - all focused on helping our clients develop and deploy solutions that advance their risk management, compliance and sustainability objectives, while positively impacting their financial results.
Auto-ApplyMedical Assistance Coordinator
Zurich Na job in Houston, TX
119446 **Let's grow together!** Zurich Cover-More is one of the world's largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world's travelers every year, making sure we are there every step of their journey.
Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2900 employees with teams in North America, Europe, Latin America and Asia Pacific.
Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.
Our Medical Assistance Center coordinates and provides support to multiple lines of business inclusive of Travel Guard, Travel Guard Canada, American Express, DAN, and Accident and Health Lines of business (inclusive of BTA). This team is responsible for direct coordination with our insureds and our Medical Staff to navigate complex medical situations inclusive of the following: providing referrals, prescription replacement assistance, medical equipment assistance, medical monitoring, and coordination of appropriate medical transportation (commercial flights, evacuations via air ambulance or helicopter, etc..), as well as repatriation of mortal remains and security evacuation assistance and case management.
**What's the job?**
+ You'll maintain knowledge of insurance products/services to accurately describe benefits and offer our assistance services.
+ You'll create a positive experience over the phone with top notch servicing
+ You'll multitask work streams to effectively service our customers specific to their needs
+ You'll be creative and critical thinking to provide out-of-the-box solutions
+ You'll be keen attention to detail to appropriately document and capture interaction details in a case management system.
+ You'll have excellent communication skills both internally and with external providers and customers.
+ You'll have ability to navigate a high pressure and fast paced work environment
+ You'll have basic understanding of medical terminology
+ You'll work closely with leadership to fine tune skillsets and apply feedback
**What we are looking for?**
+ You'll have a high School Diploma or equivalent work experience
+ You'll have advanced customer service skills with high attention to detail
+ You'll have proficient communication (oral/written) skills
+ You'll be proficient problem-solving skills
+ You'll have basic ability of organizing and prioritizing work
+ You'll have proficient PC Skills and the ability to multitask
**Why choose us?**
We value optimism, caring, togetherness, reliability, results focus and forward-thinking.
We have more than 2900 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.
Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.
Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.
Investing in your health and your future. We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
Apply today and let's go great places together!
You are joining us at a pivotal time in our business. With the recent acquisition of AIG's global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.
We're for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance - we want to 'cover more'.
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Complex Claims Consultant - Professional Liability (Real Estate)
Houston, TX job
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA insures a wide variety of business professionals through its Real Estate Errors and Omissions insurance program, including but not limited to real estate agents, brokers, appraisers, commercial agents, leasing agents, mortgage brokers, and property managers.
This individual contributor position works under general direction, and within broad authority limits, to manage professional services claims with high complexity and exposure for real estate claims. Responsibilities include the coordination of all claim resolution activities in accordance with company protocols, while achieving quality and customer service standards. Position requires regular communication with customers and insureds and may have regional, industry segment or company-wide scope of responsibility.
Ideal candidates are seasoned in professional liability claims handling and possess exceptional communication and negotiation skills, coupled with the ability to simplify complex legal and financial concepts. This individual demonstrates emotional maturity, remains calm under pressure, and excels at building strong relationships. They approach claims with a practical, business-focused mindset, educating and guiding insureds toward cost-effective resolutions.
This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
* Manages an inventory of highly complex professional services claims, with large exposures that require a high degree of specialized technical expertise and coordination, by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.
* Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively, achieving quality and cycle time standards, providing timely updates and responding promptly to inquiries and requests for information.
* Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel on more complex matters, estimating potential claim valuation, and following company's claim handling protocols.
* Leads focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements from customers, claimants, injured workers, witnesses, and working with experts, or other parties, as necessary to verify the facts of the claim.
* Resolves claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority.
* Establishes and manages claim budgets by achieving timely claim resolution, selecting and actively overseeing appropriate resources, authorizing expense payments and delivering high quality service in an efficient manner.
* Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Claim, Recovery or SIU resources for further investigation.
* Achieves quality standards by appropriately managing each claim to ensure that all company protocols are followed, work is accurate and timely, all files are properly documented and claims are resolved and paid timely.
* Keeps senior leadership informed of significant risks and losses by completing loss summaries, identifying claims to include on oversight/watch lists, and preparing and presenting succinct summaries to senior management.
* Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business.
* Mentors, guides, develops and delivers training to less experienced Claim Professionals.
May perform additional duties as assigned.
Reporting Relationship
Typically Director or above
Skills, Knowledge & Abilities
* Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices.
* Strong communication and presentation skills both verbal and written, including the ability to communicate business and technical information clearly.
* Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous, complex and challenging business problems.
* Strong work ethic, with demonstrated time management and organizational skills.
* Ability to work in a fast-paced environment at high levels of productivity.
* Demonstrated ability to negotiate complex settlements.
* Experience interpreting complex professional services insurance policies and coverage.
* Ability to manage multiple and shifting priorities in a fast-paced and challenging environment.
* Knowledge of Microsoft Office Suite and ability to learn business-related software.
* Demonstrated ability to value diverse opinions and ideas.
Education & Experience
* Bachelor's Degree or equivalent experience.
* Typically a minimum six years of relevant experience, preferably in professional liability claim handling.
* Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
* Prior negotiation experience.
* Professional designations preferred (e.g. CPCU).
#LI-KP1
#LI-Hybrid
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact ***************************.
Auto-ApplyInsurance Defense Counsel
Houston, TX job
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Claim, Legal
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$106,300.00 - $175,400.00
Target Openings
1
What Is the Opportunity?
Travelers offers the strength of a national legal organization committed to your professional development while maintaining a local focus, positioning you as a strong business partner and trusted advisor who delivers exceptional value through local expertise and outstanding client service. We handle litigation arising from claims asserted against policyholders or the company and take cases from inception through trial and appeal. As a Counsel with Travelers you will be responsible for high quality, proactive case handling and will have the opportunity to use your legal expertise and litigation skills to handle a caseload of predominantly low to moderate complexity and deliver optimal results for Travelers' insured customers.
What Will You Do?
* In the handling of a caseload of predominantly low to moderate complexity, your responsibilities will include:
* Develop and apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
* Conduct legal research and demonstrate strong and persuasive legal writing and presentation skills.
* Draft pleadings, motions, briefs, discovery and other documents.
* Attend court events, depositions, and other appointments independently.
* Provide case analysis and recommendations to insured clients and claim partners on file handling strategies.
* Build and maintain strong internal and external client and business partner relationships.
* Provide advice and training to Claim partners and clients.
* Fully and effectively utilize available technology, case management system and automation.
* Travel as required to meet business needs.
* Perform other duties as assigned.
What Will Our Ideal Candidate Have?
* 3+ years of insurance defense litigation experience as a practicing attorney.
* Experience independently handling cases from inception through trial/hearing & appeal.
* Strong communication skills, with the ability to present information on litigated matters to diverse audiences
* Skilled in fostering collaborative relationships with colleagues, customers, and business partners to deliver exceptional customer service
* Demonstrates persuasive legal writing skills and oral advocacy skills.
* Strong legal research skills & ability to utilize technology.
* Effectively manages multiple priorities with an attention to detail, sense of urgency & responsiveness.
* Exercises sound decision making and possesses strong negotiation skills.
* Possesses a flexible and agile mindset with a willingness to take on new challenges as needs evolve.
What is a Must Have?
* Juris Doctorate or equivalent International legal degree; graduate of an accredited law school.
* 2 years experience as a practicing attorney.
* Active license in good standing to practice law in the state(s) in which representation is required.
* Regularly handles hearings, trials, dispositive motion arguments, depositions, or other court proceedings and has the ability to transport to those meetings. Valid driver's license required depending on the location.
What Is in It for You?
* Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
* Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
* Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
* Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
* Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit *********************************************************
AVP Excess Umbrella Manager
Houston, TX job
We are seeking a dynamic Regional Excess Underwriting Team Leader to oversee a team of three underwriters within the Southwestern Region. In this pivotal role, you will collaborate closely with Commercial Insurance managers to analyze financial information, generate comprehensive reports, and drive effective employee development and training initiatives. This role will lead a team of excess underwriters, providing guidance and support in their professional growth.
• Conducting thorough financial analyses to inform decision-making and enhance reporting accuracy.
• Cultivating and maintaining strong relationships with agents and producers to drive business development.
• Achieving financial performance goals across a diverse portfolio of industry practices within both primary and excess Casualty lines.
• Managing a portion of new and renewal business to ensure optimal underwriting practices and customer satisfaction.
• Execute strategic initiatives alongside the Industry Practice, driving the team to meet and exceed financial targets.
• Manage the Casualty book of business by analyzing results for trends and formulating growth and profit strategies in collaboration with industry practice leadership.
• Serve as a primary contact for building, maintaining, and managing customer and producer relationships, conducting regular agency visits as needed.
• Assist in agency planning and goal setting, monitoring progress to ensure alignment with objectives.
• Oversee the prospect pipeline and identify cross-selling opportunities to enhance business growth.
• Collaborate with the Chubb team to meet with renewal customers, delivering sales presentations and negotiating coverage, pricing, financial terms, and service delivery as required.
• Foster a team-oriented environment by coordinating with Underwriters, Loss Control, Claims, and Operations to optimize service delivery.
• Uphold service standards that reflect a customer-focused strategy.
• Gather and share competitor intelligence with the team to inform strategic decisions.
Solid understanding of commercial underwriting principles and insurance industry practices.
Demonstrated technical expertise and product-specific knowledge within the Manufacturing, Professional Services, and Other Services Industry sectors.
Proven track record of successful sales skills.
Prior experience in people management is a plus.
Excellent interpersonal, communication, and negotiation skills.
Ability to effectively engage with internal and external business partners at all organizational levels.
Proficient in Microsoft Office Suite and other business-related software.
The ideal candidate will possess strong leadership skills, a keen analytical mindset, and a deep understanding of the Commercial Insurance landscape. Join us in shaping the success of our underwriting team and contributing to the growth of our organization.
Auto-ApplyInsurance Defense Attorney -- Bodily Injury
Houston, TX job
Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress. As an insurance defense attorney within our bodily injury (BI) unit, you'll be a part of our motor vehicle insurance defense litigation team, providing legal representation to Progressive insureds and/or to the Progressive Insurance Companies before courts and arbitration panels in all aspects of litigation. Handling cases from beginning to end, you'll also prepare legal pleadings, motions, statements, trial briefs and be involved in negotiating settlements. Additionally, you'll work closely with clients and claims partners to prepare timely reports on litigation, ensuring all appropriate defenses are leveraged to reach positive outcomes. Other tasks will include analyzing written discovery, depositions, medical records and assessing the value of claims to determine risk exposure.
Must-have qualifications
* Juris doctor degree or Master of Laws (LLM) and a minimum of two years general/auto litigation experience
* Admitted to practice law in the state of Texas
Preferred skills
* Three or more years' experience in auto defense litigation or plaintiff's personal injury
* Able to work independently or with a team with strong attention to detail along with the ability to organize and prioritize workload while working with an electronic diary
* Strong listening, verbal and written communication skills
* Ability to identify risk with strong understanding of all applicable ethical duties
* Ability to work effectively with clients and customers and negotiate on their behalf
Compensation
* $128,700.00 - $143,000/year
* Gainshare annual cash incentive payment up to 40% of your eligible earnings based on company performance
Benefits
* 401(k) with dollar-for-dollar company match up to 6%
* Medical, dental & vision, including free preventative care
* Wellness & mental health programs
* Health care flexible spending accounts, health savings accounts, & life insurance
* Paid time off, including volunteer time off
* Paid & unpaid sick leave where applicable, as well as short & long-term disability
* Parental & family leave; military leave & pay
* Diverse, inclusive & welcoming culture with Employee Resource Groups
* Career development & tuition assistance
Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Equal Opportunity Employer
For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at ****************************************************************
Share:
Apply Now
Account Executive Officer/Sr. Underwriter - Commercial Surety
Houston, TX job
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Underwriting
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$109,300.00 - $180,200.00
Target Openings
1
What Is the Opportunity?
Bond & Specialty Insurance provides management and professional liability insurance, as well as surety bonds to businesses and non-profit organizations of all sizes. As an underwriter, you will have a dynamic role that blends evaluating and analyzing financial and business risk, building relationships, and selling and negotiating with clients, agents, and brokers.
This role is part of the Commercial Surety team which provides surety bonds for individuals and businesses of all sizes both domestically and internationally. In the role, the Commercial Surety team member works in a fast-paced environment with a local and national team to build client, agent, and broker relationships, evaluate and price risk through financial and contractual underwriting, and offer surety product line solutions to our agents and customers.
The Account Executive Officer (AEO) will partner with agents and brokers to provide insurance or surety solutions to customers. An AEO will analyze and evaluate risk to achieve business goals within an assigned book of business. This role is seen as a technical resource.
As an AEO, you are decisive, detail-oriented, and know how to build relationships internally and externally and negotiate terms to drive results. Your ability to independently assess complex risk, negotiate terms, and sell our products in challenging markets will contribute to the profitability and success of Travelers.
What Will You Do?
* Manage the profitability, growth, and retention of an assigned book of business primarily comprised of moderately to highly complex accounts.
* Underwrite and skillfully negotiate complex customer accounts to minimize risk and maximize profitability.
* Execute business unit underwriting strategies across your book of business to achieve profit and growth objectives.
* Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to identify cross-selling opportunities.
* Foster and maintain relationships with external partners by regularly meeting in person with agents and brokers to market and sell Travelers products with a goal of writing and retaining accounts consistent with our risk appetite. Must be able to travel to such meetings.
* Identify and capture new business opportunities using consultative marketing and sales skills.
* Develop and execute individual agency sales plans that align with region/group sales plans to drive team success.
* Train and mentor less experienced underwriters.
* Perform other duties as assigned.
What Will Our Ideal Candidate Have?
* Bachelor's degree.
* Five to eight years of applicable underwriting experience.
* Deep knowledge of products, working knowledge of the regulatory environment, and of local insurance and surety markets.
* Strong critical thinking skills with the ability to underwrite, market products, identify financial challenges, and analyze available information to make decisions in alignment with our risk appetite.
* Excellent communication skills with the ability to successfully negotiate in difficult situations with agents and brokers.
* Experience coaching and mentoring others.
What is a Must Have?
* Four years of underwriting, product knowledge, financial analysis, or risk assessment experience.
What Is in It for You?
* Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
* Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
* Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
* Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
* Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit *********************************************************
Resource Pool Specialist
Zurich Na job in Houston, TX
119449 **Let's grow together!** About Zurich Cover-More Zurich Cover-More is one of the world's largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world's travelers every year, making sure we are there every step of their journey.
Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2900 employees with teams in North America, Europe, Latin America and Asia Pacific.
Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.
Our Resource Pool Specialist is a unique multifunictional role that is cross-trained in 3+ centers and assigned to teams as needed to support customers and allow our business to effectively manage volume and seasonality. In each role, product knowledge, system navigation, and top tier customer servicing will be required
**What's the job?**
+ You'll maintain knowledge of insurance products/services to accurately describe benefits and offer our assistance services.
+ You'll create a positive experience over the phone with top notch servicing.
+ You'll multitask work streams to effectively service our customers specific to their needs
+ You'll be creative and able to utilize critical thinking to provide out-of-the-box solutions
+ You'll be keen attention to detail to appropriately document and capture interaction details in a case management system.
+ You'll work closely with leadership to fine tune skillsets and apply feedback
+ You'll be flexible in work environment, capable of making quick adjustments to support business needs
**What are we looking for?**
+ You'll have a High School Diploma or equivalent work experience
+ You'll have advanced customer service skills with high attention to detail
+ You'll have proficient communication (oral/written) skills
+ You'll have proficient problem-solving skills
+ You'll have basic ability of organizing and prioritizing work
+ You'll have proficient PC Skills and the ability to multitask
**Why choose us?**
We value optimism, caring, togetherness, reliability, results focus and forward-thinking.
We have more than 2900 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.
Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.
Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.
Investing in your health and your future. We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
Apply today and let's go great places together!
You are joining us at a pivotal time in our business. With the recent acquisition of AIG's global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.
We're for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance - we want to 'cover more'.
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Complex Claims Consultant - Healthcare Medical Malpractice
Houston, TX job
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
Due to an internal promotion, CNA Insurance is searching for a Complex Claims Consultant focused on Allied Healthcare Providers/Medical Malpractice. CNA is a market leader in insuring Allied Healthcare Providers, including nurses, nurse practitioners, physical therapists, counselors, pharmacists, massage therapists and more than 100 other categories of medical service providers. This role will support the business and interact with these key customers.
In this position you will be responsible for the overall investigation, management and resolution of Allied Healthcare Provider claims in multiple states within your assigned jurisdiction including matters involving nurses, therapists, counselors or other healthcare provider or facility insureds. Recognized as a technical expert in the interpretation of complex or unusual policy coverages, you will work with autonomy and broad authority limits, to manage professional liability healthcare claims with moderate to high complexity and exposure in accordance with company protocols, quality and customer service standards. You will also partner with internal business partners such as Underwriting, to share claim insights that aid in good underwriting decisions.
This role collaborates with insureds, attorneys, other insurers and account representatives regarding the handling and/or disposition of complex litigated and non-litigated claims in multi-state jurisdictions. You will investigate and resolve claims, coordinate discovery and team with defense counsel on litigation strategy. You will utilize claims policies and guidelines, review coverage, determine liability and damages, set financial reserves, secure information to negotiate and settle claims.
This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
* Manages an inventory of highly complex commercial claims, with large exposures that require a high degree of specialized technical expertise and coordination, by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.
* Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively, achieving quality and cycle time standards, providing timely updates and responding promptly to inquiries and requests for information.
* Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel on more complex matters, estimating potential claim valuation, and following company's claim handling protocols.
* Leads focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements from customers, claimants, injured workers, witnesses, and working with experts, or other parties, as necessary to verify the facts of the claim.
* Resolves claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority.
* Establishes and manages claim budgets by achieving timely claim resolution, selecting and actively overseeing appropriate resources, authorizing expense payments and delivering high quality service in an efficient manner.
* Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Claim, Recovery or SIU resources for further investigation.
* Achieves quality standards by appropriately managing each claim to ensure that all company protocols are followed, work is accurate and timely, all files are properly documented and claims are resolved and paid timely.
* Keeps senior leadership informed of significant risks and losses by completing loss summaries, identifying claims to include on oversight/watch lists, and preparing and presenting succinct summaries to senior management.
* Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business.
* Mentors, guides, develops and delivers training to less experienced Claim Professionals.
May perform additional duties as assigned.
Reporting Relationship
Typically Director or above
Skills, Knowledge & Abilities
* Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices.
* Strong communication and presentation skills both verbal and written, including the ability to communicate business and technical information clearly.
* Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous, complex and challenging business problems.
* Strong work ethic, with demonstrated time management and organizational skills.
* Ability to work in a fast-paced environment at high levels of productivity.
* Demonstrated ability to negotiate complex settlements.
* Experience interpreting complex commercial insurance policies and coverage.
* Ability to manage multiple and shifting priorities in a fast-paced and challenging environment.
* Knowledge of Microsoft Office Suite and ability to learn business-related software.
* Demonstrated ability to value diverse opinions and ideas.
Education & Experience
* Bachelor's Degree or equivalent experience. JD a plus.
* Typically a minimum six years of relevant experience, preferably in claim handling or medical malpractice litigation.
* Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
* Prior negotiation experience.
* Professional designations preferred (e.g. CPCU).
#LI-KP1
#LI-Hybrid
In Chicago/New York/California, the average base pay range for the Complex Claims Consultant role is $113,000 to $160,000. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact ***************************.
Auto-Apply