129848 Zurich North America is hiring an Applications Support Center Manager to join our team! We are open to hiring talent remote in Illinois. Purpose: + Responsible for function, staff and activities associated with the identification, prioritization and management of work load.
+ Oversees first level, second level, and back desk technical and supervisory support for IT issues and service requests, tointernal Zurich staff and partners, delivering an excellent customer experience in line with departmental service standards.
Key Accountabilities:
+ Provides comprehensive and expanded first and second level help desk support for IT incidents, problems and service requests.
+ Conducts problem determination, and resolves incidents involving highly complex issues using documented procedures and available tools.
+ Updates documented procedures and tools based on in depth experience and knowledge gained from actual use incorporating these updates into revised versions of the procedures and tools. Escalates to internal partners or external vendors while meeting or exceeding defined service level expectations.
+ Resolves problems escalated from within the Help Desk, providing resolution knowledge and feedback to less experienced staff.
+ Initiates escalation as appropriate to ensure management awareness of severe problems or problems that are exceeding documented target resolution times.
+ Actively participates in end user and Help Desk analyst training by providing materials, conducting training, or attending training in the role of subject matter expert.
+ Develops and implements continuous service improvement initiatives, provides service desk performance reporting and analysis and acts as deputy for service desk manager.
+ Business Travel, as required
+ Extended Hours during Peak Periods/Shift Work/Holiday Work, as required
+ Regular Predictable Attendance
+ Visibility in the Office, as required
+ Helpdesk is an operation, which requires flexible working hours depending on local needs.
Basic Qualifications:
+ Bachelors Degree and 5 or more years of experience in the Application Support area OR
+ High School Diploma or Equivalent and 7 or more years of experience in the Application Support area AND
+ Must work flexible schedules
+ Knowledge of proprietary applications and support processes
Preferred Qualifications:
+ Experience with problem management system, preferably Peregrine Service Center and/or Remedy
Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us. The proposed Salary range for this position is $65,900.00 - $107,900.00, with short-term incentive bonus eligibility set at 10%.
We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here .]
**Why Zurich?**
At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500 .
Join us for a brighter future-for yourself and our customers.
Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.
Zurich complies with 18 U.S. Code § 1033.
**Please note:** Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
Location(s): AM - Illinois Virtual Office, AM - Remote Work (US)
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-JM1 #LI-ASSOCIATE #LI-REMOTE
EOE Disability / Veterans
$65.9k-107.9k yearly 8d ago
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Manager, Client Experience
Medica 4.7
Minnetonka, MN jobs
Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.
We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.
The Manager, Client Experience, has overall responsibility for Commercial account management service delivery and operational support. This position is critical in the leadership and management of the Account Managers and Account Executives, providing the business and service processes for clients and brokers. This role focuses on retention and membership growth through supporting new business sales and renewal of existing business. Performs other duties as assigned.
Key Accountabilities
People Management and Team Development
Provides day-to-day management of Account Managers and Account Executives including performance management, individual development, career growth, and succession management. Includes daily leadership of staff, goal setting, coaching and development, and annual performance reviews
Provides routine assessments and coaching related to performance and regular feedback around team effectiveness, retention of business and service expectations. Facilitates annual employer satisfaction survey and ensures results are consistently favorable; applies market feedback to customized individual and team training needs
Accountable for building the team through employee selection, performance management and training. Directs the successful deployment of organizational plans with clients and brokers
Coordinates all aspects of training including partnering with operations, product, and shared services teams to ensure the staff is up to date on Medica products, processes and tools
Process Improvement and Organizational Support
Leads and participates in cross functional work groups to implement organizational initiatives impacting commercial business
Identifies and provides prioritization of both Client Support and Medica wide process improvement activities including implementation of compliance initiatives and directives
Leads in resolution of escalated client issues
Partners with Sales and Operations to address exceptions and customized requests to determine viability, effort, risks, costs and impact. Coordinates with product administration, sales operations, and account teams to achieve retention objectives
Provides market (employer and broker) input to product management for new product development, including benefit enhancements, service area expansion, network development, and communication materials
Significant Collaborator with External Stakeholders and Internal Leaders
Establishes and maintains relationships with key broker partners and clients
Represents Medica externally by attending broker and client activities including business events, conferences, training sessions, and other events
Partners and builds relationships with other internal and operational departments to coordinate efforts and enhance synergies to improve the customer experience
Required Qualifications
Bachelor's degree or equivalent combination of education and experience required
5+ years applicable work experience required
Skills and Abilities
Business expertise and working knowledge of Medica's internal and external sales, operational structure and processes
Experience with Association Health Plans (AHPs) and Professional Employer Organizations (PEOs) strongly preferred
Demonstrated leadership experience required
Ability to build, lead and develop people and teams
Strong operational mind-set - able to manage details, projects and process well
Strong interpersonal skills (listening, mentoring, motivating)
Proven process improvement and problem-solving capabilities
Results focused
Industry knowledge
Strong decision-making ability
Effective collaborator
Demonstrated successful track record of managing a team handling large commercial/employer clients
This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average, 3 days per week.
The full salary grade for this position is $92,200-$158,000. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $92,200 - $138,285. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.
The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.
Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.
We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$92.2k-158k yearly 2d ago
Customer Service Lead
The Phoenix Group 4.8
Los Angeles, CA jobs
Key Responsibilities
Deliver high-quality customer service and administrative support using a customer interaction platform for workplace-related needs, including reception services, facilities support, hosting, conference room coordination, emergency notifications, and travel assistance
Design and elevate workplace experiences that make employees, clients, and guests feel welcomed, valued, and connected to the organization
Provide polished, high-touch service to all visitors and external guests
Assign, monitor, and coordinate work across a 24/7 team to ensure timely and accurate completion of requests
Train and support team members on established processes, tools, and workflows
Foster a collaborative team environment where ownership and accountability are shared across all agents
Safeguard confidential, sensitive, privileged, financial, and proprietary information at all times
Qualifications
We're interested in candidates who:
Communicate clearly and professionally, both verbally and in writing
Consistently deliver exceptional customer service and take pride in exceeding expectations
Demonstrate sound judgment and the ability to assess situations and take initiative independently
Has had previous management or lead experience in a customer support role
And who have:
A high school diploma or equivalent
At least three (3) years of experience in workplace services, reception, hospitality, technology support, or an inbound customer service environment
Administrative experience, preferably within a professional services or corporate setting
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
$36k-46k yearly est. 5d ago
Private Equity Team Lead, Professional Liability/Cyber, Financial Lines
AIG-American International Group, Inc. 4.5
New York, NY jobs
Join us as a Private Equity Team Lead to step up to a key team leadership role that will drive business growth. This level underwriter typically handles accounts/clients which are greater in scope and complexity than those handled by a Senior UW or U Financial, Team Lead, Professional, Liability, Equity, Private, Business Services
$136k-196k yearly est. 1d ago
Clinical Team Manager Home Health
Elara Holdings 4.0
Des Plaines, IL jobs
At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.
:
Registered Nurse Clinical TeamManager
At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there's no place like home, and that's why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Clinical TeamManager by providing quality care. Being a part of something this great starts by carrying out our mission every day through your true calling: being an outstanding Clinical TeamManager.
To continue to be an industry pioneer delivering unparalleled care, we need a Clinical TeamManager with commitment and compassion. Are you one of them? If so, apply today!
As an Elara Caring Clinical TeamManager, you'll contribute to our success in the following ways:
Provides oversight of all patient care services and personnel including: making patient and personnel assignments, coordinating patient care, coordinating referrals, assuring patient needs are continually assessed, and assuring the development, implementation, and updates to the individualized patient plan of care.
Plans, directs, and participates in delivery of home health services to provide diagnosis-specific patient care, including coordination of services with providers, vendors, or facilities.
Ensures the timely start of patient care within recommended regulatory guidelines.
Processes and coordinates physician orders, staff assignments, and communications between direct care team members, the patient and their family, and the physician and primary care physician (as appropriate).
Reviews and approves plan of care and evaluates proposed changes to the plan of care for clinical appropriateness.
Integrates orders from all relevant physicians involved in the plan of care and ensures the orders are approved by the responsible physician.
Conducts regular OASIS reviews for all patients.
Meets with all direct care team members on a regular basis to provide guidance, coaching and communicate information related to specific issues or organizational changes Initiates hiring requests, interviews candidates and recommends hiring of direct care staff.
Communicates frequently with the Branch Director or Administrator on key performance metrics.
Remains available for field work, as needed.
Physically demanding, high stress environment
Performs other duties/projects as assigned.
Why Join the Elara Caring mission?
Work autonomy and flexible schedules
1:1 patient care
Supportive and collaborative environment
Competitive compensation package
Tuition reimbursement for full-time staff and continuing education opportunities for all employees
Comprehensive insurance plans for medical, dental, and vision benefits
401(K) with employer match
Paid time off, paid holidays, family and pet bereavement
Pet insurance
What is Required?
Associate degree in a Nursing related field required
2 years home care experience as a registered nurse in a Home Health or Hospice environment
1 year of supervisory experience preferred
Current, unrestricted RN license valid for the state of work
Ability to quickly become proficient in enterprise applications such as Homecare Homebase, Workday, and have knowledge in Microsoft Office
Able and willing to travel within branch/office coverage area.
Must have a dependable vehicle, valid driver's license, and current auto insurance in accordance with state laws.
Able to sit, stand, bend, lift and move intermittently and be able to lift 50 - 100lbs
You will report to the Administrator or Branch Director.
#LI-NG1
We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.
Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.
At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location.
This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to ********************.
$86k-144k yearly est. Auto-Apply 23d ago
Behavioral Health Clinical Team Manager
Elara Holdings 4.0
Rocky Hill, CT jobs
At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.
:
Behavioral Health Clinical TeamManager
At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there's no place like home, and that's why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Behavioral Health Clinical TeamManager. Being a part of something this great, starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.
To continue to be an industry pioneer delivering unparalleled care, we need a Behavioral Health Clinical TeamManager with commitment and compassion. Are you one of them? If so, apply today!
Why Join the Elara Caring mission?
Work autonomy and flexible schedules
1:1 patient care
Supportive and collaborative environment
Competitive compensation package
Tuition reimbursement for full-time staff and continuing education opportunities for all employees
Comprehensive insurance plans for medical, dental, and vision benefits
401(K) with employer match
Paid time off, paid holidays, family and pet bereavement
Pet insurance
As a Behavioral Health Clinical TeamManager, you'll contribute to our success in the following ways:
Plans, directs, and participates in delivery of home health services to provide diagnosis-specific patient care, including coordination of services with providers, vendors, or facilities.
Provides oversight of all patient care services and personnel. Oversight includes making patient and personnel assignments, coordinating patient care, coordinating referrals, assuring patient needs are continually assessed, and assuring the development, implementation, and updates to the individualized patient plan of care.
Plans, directs, and participates in delivery of home health services to provide diagnosis-specific patient care, including coordination of services with providers, vendors, or facilities.
Ensures the timely start of patient care within recommended regulatory guidelines.
Processes and coordinates physician orders, staff assignments, and communications between direct care team members, the patient and their family, the following physician and primary care physician (as appropriate).
Reviews and approves plan of care and evaluates proposed changes to the plan of care for clinical appropriateness.
Integrates orders from all relevant physicians involved into the plan of care and ensures the orders are approved by the responsible physician.
What is Required?
Associates Degree in Nursing related field is required.
2+ years home care experience as a Registered Nurse in Home Health or Behavioral Health
1+ year supervisory experience
Current state license as a Registered Nurse
Proficiency with enterprise applications such as Workday and HomeCare HomeBase
Proficiency with MS Office Suite (Word, Excel, Outlook)
You will report to the Branch Director.
We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.
Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.
At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location.
This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to ********************.
$89k-131k yearly est. Auto-Apply 27d ago
Clinical Team Manager (RN) Home Health
Elara Holdings 4.0
Boston, MA jobs
At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.
:
🚨 HIGH PRIORITY HIRE 🚨Clinical TeamManager (RN)
📍 North- South End Boston, MA
💰 Sign-On Bonus Available - Up to $10,000!
🚗 Fleet Car Available | Parking & Public Transportation Reimbursement
Lead. Inspire. Make an Impact-Right Where Patients Call Home.
At Elara Caring, we believe the best care happens at home-and so does meaningful leadership. Every day, our teams provide high-quality, compassionate care to more than 60,000 patients in the place they feel safest and most comfortable. As a Clinical TeamManager, you'll play a vital leadership role in shaping patient outcomes, empowering clinicians, and driving excellence in home health care across Boston's North and South End communities.
This is a high-visibility, high-impact opportunity for an experienced RN leader who thrives in a fast-paced environment and is passionate about patient-centered care, team development, and clinical excellence.
🌟 Why This Role Stands Out
Sign-on bonus up to $10,000
Fleet car available for work-related travel
Parking and public transportation reimbursements
Schedule flexibility unique to home health leadership
Ownership of patient care and clinical decision-making
Autonomy with strong leadership support
1:1 patient-focused care model
🩺 Your Impact as a Clinical TeamManager
In this role, you will:
Provide clinical and operational oversight of patient care services and interdisciplinary staff
Assign patients and personnel while ensuring care coordination, referrals, and ongoing assessments
Lead the development, implementation, and updates of individualized patient plans of care
Ensure timely start of care in accordance with regulatory guidelines
Process and coordinate physician orders and serve as a key liaison between clinicians, patients, families, and providers
Review, approve, and evaluate plans of care for clinical appropriateness
Integrate and manage orders from all physicians involved in patient care
Conduct regular OASIS reviews to ensure accuracy and compliance
Coach, mentor, and support direct care team members through regular meetings and guidance
Participate in hiring by initiating requests, interviewing candidates, and recommending selections
Communicate routinely with the Branch Director/Administrator on performance metrics
Remain available for field support as needed
Perform additional duties and projects as assigned
This role operates in a fast-paced, physically demanding, and occasionally high-stress environment.
💙 Why Join the Elara Caring Mission?
Work autonomy and flexible schedules
Supportive, collaborative leadership culture
Competitive compensation
Tuition reimbursement for full-time staff & ongoing education opportunities
Comprehensive medical, dental, and vision insurance
401(k) with employer match
Paid time off, paid holidays, family & pet bereavement
Pet insurance
✅ What We're Looking For
Required Qualifications:
Associate degree in a nursing-related field (required)
2+ years of home care experience as an RN (Home Health or Hospice)
1+ year of supervisory experience (preferred)
Current, unrestricted RN license for Massachusetts
Ability to quickly learn systems such as Homecare Homebase, Workday, and Microsoft Office
Willingness and ability to travel within the branch coverage area
Valid driver's license, dependable vehicle, and current auto insurance
Ability to sit, stand, bend, lift, and move intermittently; lift up to 50 lbs
📌 Reporting Structure
This position reports directly to the Administrator or Branch Director.
💵 Compensation Transparency
The base salary range for this position is $100,000-$130,000 annually, based on the company's good-faith estimate at the time of posting. Final compensation is determined by education, experience, skills, and internal equity.
As a growing organization, we invite you to share your information with us for consideration for future career opportunities. This is an exciting chance to connect with our compassionate and dedicated team, who truly value your unique skills and experiences in delivering exceptional care to those we serve.
We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.
Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.
At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location.
This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to ********************.
$100k-130k yearly Auto-Apply 9d ago
Customer Support Account Manager
World Insurance Associates, LLC 4.0
Barrington, IL jobs
The Account Manager is responsible for providing general office support and a variety of client support and other related tasks. The Account Manager will be responsible for collecting, organizing, and analyzing client data as well as other administrative and support functions such as scheduling client appointments, greeting clients, answering incoming calls, receiving and processing investment checks, scanning and maintaining client information in CRM and completing applications and forms.
Primary Responsibilities
The Account Manager can expect to focus their work in the following areas:
Client Communication
Greet clients and guests in a professional, friendly and hospitable manner
Answer telephones and direct callers to appropriate member of the firm
Respond to client emails in a professional manner
Attend client meetings in a technical, supporting, and learning role
Client relationship development, including ongoing and regular client contact and communications
Client Preparation
Client support including performing a wide range of activities, such as data gathering and analysis, development of recommendations, implementation, and ongoing portfolio management - within a financial planning context.
Assist advisors and clients in completing application, enrollment and other forms as needed
Client service, including planning updates, portfolio changes and reviews, information data gathering, portfolio returns, and new opportunity identification
Data gathering from clients for initial meeting, engagement meeting and ongoing management meetings. Prepare necessary documentation and agendas one week in advance of appointments.
Manage the follow-up process including action items, next contact date, follow up letter, update and maintain CRM.
Prepare and mail forms and applications to clients as needed
Forward investment checks and enrollment/application forms to necessary broker
Administrative Tasks
Daily Downloads (Pershing, DST Fan Mail)
Review alerts from custodians
May buy and sell investments for clients at the advisor's discretion
Maintain electronic filing system, clear folders at the COB each day
Administer and coordinate client billing process
Consistently review accounts for compliance requirements
Schedule client meetings with appropriate advisor
Coordinate the pick-up and delivery of express mail services (UPS, Fed Ex)
Scanning, filing, faxing and collating
Place appropriate postage on outgoing mail and send via appropriate boxes
Other
Open and close the office (locking doors, turning off lights)
Maintain kitchen area, stock refreshments and refrigerator
Attend team meetings, Investment Committee Meetings and other meetings as necessary
In addition to participation in the Financial Planning and Investment Committee meetings the CRA may participate in developing investment and financial planning strategies for the committees
Complete special projects as needed
Required Qualifications
Self-confidence, personal integrity and an understanding of fiduciary responsibility
A team player, with strong leadership skills and ability to multi-task and manage time effectively
Ability to think through issues and problems from the client's perspective and offer solutions, willing to take responsibility for task completion, and seeks out ways to improve processes
2 years of relevant service-oriented experience and/or training, or equivalent combination of education and experience
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Excellent verbal and written communication skills, and exceptional interpersonal communication skills
Sound organizational skills and strong personal computer skills (MS Office Suite)
Compensation
Pay/benefits are competitive based on industry standards.
Salary will be based on experience and industry benchmarks.
Eligibility for Individual Performance as well as Firm-wide Incentive Bonuses
Perks & Benefits
401(k) with Employer Match
Health Insurance (with HSA option)
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off Policy
Flexible Spending Account (FSA)
Healthy Work/Life Balance
Maternity/Paternity Leave Policy
About World Investment Advisors
World Investment Advisors is a nationally recognized financial services firm dedicated to providing the industry's premier independent retirement plan and investment advisory services to employers, executives, and individual investors. Collectively, WIA supports $76B assets1 across 65 offices and 310 team members.
Stimulating Environment
At World Investment Advisors we strive to provide a challenging, stimulating environment for the best and brightest in the industry. We believe our employees can best serve our clients and advisors in an atmosphere where individuals are treated fairly, where professional growth is fostered and encouraged, and where a healthy balance between work and home life is respected and preserved. We promote a friendly and collaborative work environment. We are motivated by team camaraderie and are obsessed with doing the right thing for our plan sponsor clients and their plan participants.
Team-Oriented
Professionals typically work together in teams with multiple people from different departments to meet our clients' needs. Our junior staff works with their team members to develop the skills and knowledge to succeed and assume more senior level positions as they progress at our firm. We welcome team members from different backgrounds with different perspectives to help us innovate and make a difference for our customers and our communities.
Why World Investment Advisors?
Great company culture with an awesome team-oriented atmosphere!
Professional growth opportunities
Friendly and collaborative work environment
World Investment Advisors is an equal opportunity employer. We believe the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Pensionmark is committed to equality and deeply believes in diversity, sexual orientation, gender, race, religion, ethnicity and other qualities that makes us all different.
#LI-GP1
#LI-Hybrid
1As of 12/31/2023, the WIA network of advisors and firms collectively provides support to over $55.4 billion in assets across a variety of channels including investment management and retirement plan consulting services. This includes regulatory assets under management (AUM) of over $24.5 billion.
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jSwxRhaKE3
$92k-119k yearly est. 4d ago
Customer Support Account Manager
World Insurance Associates 4.0
Barrington, IL jobs
The Account Manager is responsible for providing general office support and a variety of client support and other related tasks. The Account Manager will be responsible for collecting, organizing, and analyzing client data as well as other administrative and support functions such as scheduling client appointments, greeting clients, answering incoming calls, receiving and processing investment checks, scanning and maintaining client information in CRM and completing applications and forms.
Primary Responsibilities
The Account Manager can expect to focus their work in the following areas:
Client Communication
Greet clients and guests in a professional, friendly and hospitable manner
Answer telephones and direct callers to appropriate member of the firm
Respond to client emails in a professional manner
Attend client meetings in a technical, supporting, and learning role
Client relationship development, including ongoing and regular client contact and communications
Client Preparation
Client support including performing a wide range of activities, such as data gathering and analysis, development of recommendations, implementation, and ongoing portfolio management - within a financial planning context.
Assist advisors and clients in completing application, enrollment and other forms as needed
Client service, including planning updates, portfolio changes and reviews, information data gathering, portfolio returns, and new opportunity identification
Data gathering from clients for initial meeting, engagement meeting and ongoing management meetings. Prepare necessary documentation and agendas one week in advance of appointments.
Manage the follow-up process including action items, next contact date, follow up letter, update and maintain CRM.
Prepare and mail forms and applications to clients as needed
Forward investment checks and enrollment/application forms to necessary broker
Administrative Tasks
Daily Downloads (Pershing, DST Fan Mail)
Review alerts from custodians
May buy and sell investments for clients at the advisor's discretion
Maintain electronic filing system, clear folders at the COB each day
Administer and coordinate client billing process
Consistently review accounts for compliance requirements
Schedule client meetings with appropriate advisor
Coordinate the pick-up and delivery of express mail services (UPS, Fed Ex)
Scanning, filing, faxing and collating
Place appropriate postage on outgoing mail and send via appropriate boxes
Other
Open and close the office (locking doors, turning off lights)
Maintain kitchen area, stock refreshments and refrigerator
Attend team meetings, Investment Committee Meetings and other meetings as necessary
In addition to participation in the Financial Planning and Investment Committee meetings the CRA may participate in developing investment and financial planning strategies for the committees
Complete special projects as needed
Required Qualifications
Self-confidence, personal integrity and an understanding of fiduciary responsibility
A team player, with strong leadership skills and ability to multi-task and manage time effectively
Ability to think through issues and problems from the client's perspective and offer solutions, willing to take responsibility for task completion, and seeks out ways to improve processes
2 years of relevant service-oriented experience and/or training, or equivalent combination of education and experience
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Excellent verbal and written communication skills, and exceptional interpersonal communication skills
Sound organizational skills and strong personal computer skills (MS Office Suite)
Compensation
Pay/benefits are competitive based on industry standards.
Salary will be based on experience and industry benchmarks.
Eligibility for Individual Performance as well as Firm-wide Incentive Bonuses
Perks & Benefits
401(k) with Employer Match
Health Insurance (with HSA option)
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off Policy
Flexible Spending Account (FSA)
Healthy Work/Life Balance
Maternity/Paternity Leave Policy
About World Investment Advisors
World Investment Advisors is a nationally recognized financial services firm dedicated to providing the industry's premier independent retirement plan and investment advisory services to employers, executives, and individual investors. Collectively, WIA supports $76B assets
1
across 65 offices and 310 team members.
Stimulating Environment
At World Investment Advisors we strive to provide a challenging, stimulating environment for the best and brightest in the industry. We believe our employees can best serve our clients and advisors in an atmosphere where individuals are treated fairly, where professional growth is fostered and encouraged, and where a healthy balance between work and home life is respected and preserved. We promote a friendly and collaborative work environment. We are motivated by team camaraderie and are obsessed with doing the right thing for our plan sponsor clients and their plan participants.
Team-Oriented
Professionals typically work together in teams with multiple people from different departments to meet our clients' needs. Our junior staff works with their team members to develop the skills and knowledge to succeed and assume more senior level positions as they progress at our firm. We welcome team members from different backgrounds with different perspectives to help us innovate and make a difference for our customers and our communities.
Why World Investment Advisors?
Great company culture with an awesome team-oriented atmosphere!
Professional growth opportunities
Friendly and collaborative work environment
World Investment Advisors is an equal opportunity employer. We believe the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Pensionmark is committed to equality and deeply believes in diversity, sexual orientation, gender, race, religion, ethnicity and other qualities that makes us all different.
#LI-GP1
#LI-Hybrid
1
As of 12/31/2023, the WIA network of advisors and firms collectively provides support to over $55.4 billion in assets across a variety of channels including investment management and retirement plan consulting services. This includes regulatory assets under management (AUM) of over $24.5 billion.
$92k-119k yearly est. Auto-Apply 60d+ ago
Care Team Manager
Elara Holdings 4.0
Jackson, MI jobs
At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.
:
FULL TIME
8-5
UP TO 50K
ARBOR NORTH MICHIGAN
You take pride in your ability to help people, in any environment, and that perfectly aligns with our culture. Our Care TeamManagers are truly valued, and essential, in providing the best care to each patient, every day. At Elara Caring, all our team members play an integral role in shaping the future of healthcare. Being a part of something this great, starts by carrying out our mission every day through your true calling: supporting an amazing team of compassionate and dedicated healthcare providers.
Delivering the
right care, at the right time, in the right place
is the mission that inspires Elara Caring, and
that starts with the right people
. Currently, we serve over 65,000 patients nationwide, with constant opportunities to have a significant influence in the lives of our patients and their families. This means you have countless ways to make a difference in your role as Coordination Team Lead by helping your team to reach their full potential.
To continue to be an industry pioneer delivering unparalleled care, we need Care TeamManagers with commitment and compassion. Are you one of them? If so, apply today!
Why Join the Elara Caring mission?
You'll work in a collaborative environment
You'll be rewarded with a unique opportunity, working with elite team of healthcare professionals
Outstanding compensation package
Comprehensive onboarding and mentorship
Opportunities for advancement
Medical, dental, and vision benefits, 401K match and paid time off for full-time staff
What is Required?
High School Diploma or GED
3 years of experience in the home care industry, or fast-paced office environment
2 years of coordinating, and management experience is preferred
Knowledge of Medicare and Medicaid, home health care benefits, policies and procedures
Excellent computer and communication skills, with ability to work in fast-paced environment
Reliable transportation to perform job responsibilities
You will report to the Branch Director, Alternative Branch Director, or Regional Branch Director.
This is not a comprehensive list of all job
responsibilities
; a full
will be provided.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
#ElaraGA
We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.
Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.
At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location.
This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to ********************.
$88k-140k yearly est. Auto-Apply 45d ago
Home Health Clinical Team Manager (RN)
Elara Holdings 4.0
Mishawaka, IN jobs
At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.
:
Skilled Home Health Clinical TeamManager (RN)
Lead with Purpose. Inspire Care. Change Lives.
At Elara Caring, we believe there's no place like home-and no greater calling than delivering exceptional care where patients feel safest. Every day, our teams support more than 60,000 patients across the country, meeting them exactly where they are on their health journey. That kind of impact doesn't happen by accident-it happens because of strong, compassionate leaders.
We're looking for a Skilled Home Health Clinical TeamManager (RN) who is ready to lead, mentor, and elevate a team of clinicians while ensuring outstanding patient outcomes. If you're a natural leader who thrives in a fast-paced environment and wants to make a difference beyond bedside care, this is your moment.
Why This Role Is Exciting
This is more than a management role-it's a chance to:
Lead and inspire a team of skilled home health clinicians
Shape patient care from start to finish
Influence outcomes, quality, and clinical excellence
Balance leadership responsibilities with hands-on clinical involvement
Be a key voice in branch performance and growth
-------------------------------------------------------------------------------------------------What You'll Do
As a Clinical TeamManager, you will:
Oversee patient care services and clinical staff assignments
Ensure individualized plans of care are developed, implemented, and updated
Coordinate referrals, physician orders, and interdisciplinary communication
Lead diagnosis-specific care delivery in the home health setting
Ensure timely starts of care in compliance with regulatory guidelines
Review and approve plans of care and clinical updates for appropriateness
Integrate and manage physician orders across the care team
Conduct regular OASIS reviews to ensure quality and compliance
Coach, mentor, and support direct care team members through regular meetings
Participate in hiring, interviewing, and onboarding clinical staff
Partner closely with Branch leadership on performance metrics and outcomes
Provide field support as needed to ensure exceptional patient care
-------------------------------------------------------------------------------------------------Why Join Elara Caring?
Autonomy and leadership support
A collaborative, mission-driven culture
Competitive compensation
Tuition reimbursement for full-time employees and continuing education for all
Medical, dental, and vision insurance options
401(k) with employer match
Paid time off, paid holidays, family and pet bereavement
Pet insurance
-------------------------------------------------------------------------------------------------What You'll Bring
Current, unrestricted RN license in the state of practice
Minimum of 2 years of home health or hospice experience as an RN
Strong OASIS knowledge and experience
Associate Degree in Nursing required (Bachelor's preferred)
At least 1 year of supervisory or leadership experience preferred
Comfort with clinical technology including Homecare Homebase, Workday, and Microsoft Office
Ability and willingness to travel within the branch coverage area
Reliable transportation, valid driver's license, and current auto insurance
Ability to meet physical demands of the role, including lifting up to 50-100 lbs
If you're ready to lead with heart, inspire clinical excellence, and shape the future of home health care, Elara Caring is ready for you.
Apply today and step into a leadership role where your impact is felt every single day.
We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.
Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.
At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location.
This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to ********************.
$66k-110k yearly est. Auto-Apply 6d ago
Home Health Clinical Team Manager (RN)
Elara Holdings 4.0
Mishawaka, IN jobs
At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.
:
Home Health Clinical TeamManager (RN)
Lead with purpose. Inspire teams. Transform care at home.
The Clinical TeamManager (CTM) is a Registered Nurse and servant leader who supports, guides, and empowers our direct care teams, including RNs, LPN/LVNs, CNAs, and Therapists. In this role, you will oversee patient plans of care, drive clinical and operational excellence, and foster a collaborative, high-performing team environment. You'll play a critical role in coordinating care across the home health benefit period while ensuring quality, compliance, safety, and staff engagement.
Why Elara Caring?
At Elara Caring, we believe the best care happens where patients feel most comfortable, at home. Every day, our teams deliver compassionate, high-quality care to more than 60,000 patients across the country. As a Clinical TeamManager, you won't just manage care, you'll lead change, support growth, and make a meaningful difference for patients and clinicians alike.
If you're a passionate RN leader who thrives in a dynamic environment and wants to shape the future of home-based care, we'd love to meet you.
What You'll Do
As a Clinical TeamManager, you will:
Clinical Oversight & Care Coordination
Oversee all patient care services and personnel assignments to ensure safe, effective, and patient-centered care.
Coordinate referrals, start-of-care timelines, and interdisciplinary collaboration in line with regulatory standards.
Review, approve, and update individualized plans of care, ensuring clinical appropriateness and physician alignment.
Conduct regular OASIS and documentation reviews to maintain quality and compliance.
Participate in case conferences and guide care transitions, including discharge or referral to other levels of care.
Quality, Compliance & Outcomes
Ensure compliance with state, federal, Medicare, and payer regulations.
Monitor documentation timeliness and accuracy within Homecare Homebase (HCHB).
Identify risks, address incidents, and drive corrective action as needed.
Support audits and participate in plans of correction and QAPI initiatives.
Leadership & Team Development
Provide ongoing coaching, training, and performance feedback to direct care team members.
Support hiring, onboarding, and professional development of clinical staff.
Foster engagement through regular communication, guidance, and collaboration.
Partner closely with the Branch Director or Administrator on performance metrics, staffing, and productivity.
Remain available for field support and leadership coverage as needed.
What We Offer
Autonomy and flexible scheduling
1:1 patient-centered care
Supportive, collaborative team culture
Competitive compensation
Tuition reimbursement and continuing education opportunities
Medical, dental, and vision insurance
401(k) with employer match
Paid time off, paid holidays, family and pet bereavement
Pet insurance
What You'll Need
Associate degree in Nursing (required)
Active, unrestricted RN license in the state of practice
2+ years of home health or hospice RN experience
1+ year of supervisory or leadership experience (preferred)
Strong clinical judgment, coaching, and decision-making skills
Comfort with technology, including Homecare Homebase, Workday, and Microsoft Office
Ability and willingness to travel within the branch coverage area
Valid driver's license, reliable vehicle, and current auto insurance
Ability to meet physical demands of the role, including lifting up to 50-100 lbs as needed
Make an Impact Where It Matters Most
Join Elara Caring and lead a team that brings comfort, dignity, and healing into the homes of those who need it most. Apply today and help us redefine what exceptional care looks like. As a growing organization, we invite you to share your information with us for consideration for future career opportunities. This is an exciting chance to connect with our compassionate and dedicated team, who truly value your unique skills and experiences in delivering exceptional care to those we serve.
We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.
Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.
At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location.
This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to ********************.
$66k-110k yearly est. Auto-Apply 3d ago
Private Duty Clinical Team Manager
Elara Holdings 4.0
Mishawaka, IN jobs
At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.
:
Private Duty Clinical TeamManager (Home Health)
Full-Time | Mishawaka, IN
At Elara Caring, we believe the best care happens where people feel most comfortable-at home. Every day, our compassionate teams provide high-quality care to more than 60,000 patients, meeting them wherever they are on their health journey. Each team member plays a vital role in this mission, and as a Private Duty Clinical TeamManager, your leadership directly shapes the care experience for patients, families, and clinicians alike.
If you're driven by purpose, energized by leadership, and passionate about delivering exceptional home-based care, this role offers a meaningful opportunity to make a lasting impact.
Your Impact as a Clinical TeamManager
In this role, you'll work in close partnership with our current Clinical TeamManager to support a growing patient census and expanding clinical team. On an average day, together you will:
Provide oversight of all patient care services and clinical personnel, including patient and staff assignments, care coordination, referrals, and ongoing assessment of patient needs.
Ensure individualized plans of care are developed, implemented, updated, and delivered with clinical excellence.
Plan, direct, and actively participate in the delivery of diagnosis-specific home health services.
Coordinate care with physicians, vendors, facilities, and interdisciplinary team members.
Ensure timely initiation of patient care in accordance with regulatory and organizational guidelines.
Review, approve, and manage plans of care and physician orders, ensuring clinical appropriateness and compliance.
Integrate and track orders from all physicians involved in the patient's care.
Conduct regular OASIS reviews and support quality improvement efforts.
Provide ongoing guidance, coaching, and communication to direct care team members.
Participate in hiring by initiating requests, interviewing candidates, and recommending clinical staff.
Partner closely with the Branch Director or Administrator to monitor key performance metrics.
Remain available for field support as needed.
Perform additional duties and special projects as assigned in a fast-paced, high-impact environment.
Why Join the Elara Caring Mission?
We take care of our clinicians so they can take exceptional care of others. At Elara Caring, you'll enjoy:
Autonomy and flexible scheduling
Meaningful 1:1 patient care
A supportive, collaborative team culture
Competitive compensation
Tuition reimbursement for full-time team members
Continuing education opportunities for all employees
Comprehensive medical, dental, and vision insurance
401(k) with employer match
Paid time off, paid holidays, and family & pet bereavement leave
Pet insurance
What We're Looking For
Associate degree in a nursing-related field (required)
Minimum 2 years of home care experience as an RN in Home Health or Hospice
1 year of supervisory experience preferred
Current, unrestricted RN license in the state of practice
Ability to quickly learn and use enterprise systems (Homecare Homebase, Workday, Microsoft Office)
Willingness and ability to travel within the branch coverage area
Reliable transportation, valid driver's license, and current auto insurance
Ability to meet the physical demands of the role, including lifting up to 50-100 lbs intermittently
We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.
Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.
At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location.
This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to ********************.
$66k-110k yearly est. Auto-Apply 2d ago
Team Manager - Claims Tech - Subrogation
Arbella Insurance 4.6
Quincy, MA jobs
This candidate will successfully lead and develop a team of Subrogation Claim professionals pursuing loss payment recoveries.
Key Responsibilities
Identify, select, and provide training to develop an effective, high performing team
Effectively set expectations and manage the performance of the team through continuous feedback, monthly 1:1, and team meetings.
Ensure exceptional customer service and high-quality work is delivered from direct reports.
Monitor operations, metrics and data reports and recommend, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.
Review files on a periodic basis to determine accuracy and completeness and, if required, issue directives for further evaluation, negotiations and/or contact with legal channels.
Complete timely Quality File Reviews and train individual staff based upon results.
Extend settlement loss authority up to $70,000.00 and expense authority up to $35,000.00 as warranted.
Provide the necessary guidance and training on preparing well-written arbitration filings and responses.
Develop comprehensive individual development plans and facilitate professional growth for all team members.
Conduct performance reviews; recommend salary increases, adjustments, and promotions
Compile and analyze data and create reports to provide information to management.
Assist in establishing Subrogation Office objectives supportive of the Claim Department business objectives.
Collaborate with Claim Managers and TeamManagers from across the enterprise in the development and implementation of key processes, procedures and structure to optimize resources and achieve business goals
Acknowledge success of team members and business units and builds a culture of engagement and teamwork.
Administer all policies and procedures contained in the Arbella Employee Handbook; communicate with staff, interpret as necessary, and ensure compliance.
Control expenses to meet the Claim Office budget and keep expenditures to a minimum.
Keep the Manager informed verbally and in writing of activities and problems within assigned areas of responsibility; refer matters beyond limits of authority and expertise to the Manager for direction.
Requirements
Consistently achieves all key performance indicators in support of business plan while successfully demonstrating TeamManager level competencies
Attract, develop and retain top talent including leveraging individual development efforts and succession planning
Demonstrates the ability to proactively identify strategic opportunities and develops, implements and drives identified solutions
Effectively manage within established budget
Create and lead a high-performing, engaging team
Some experience in Claim and Subro preferred but not required
Excellent communication, customer service and collaboration skills
Our current reasonable and good faith estimate of the annual salary wage range for this position is approximately $82,700 - $88,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.
$82.7k-88k yearly Auto-Apply 36d ago
Dental Office Manager
Select Dental Management 3.6
White Plains, NY jobs
Westchester Dental Group
The Practice Leader (PL)/Office Manager will provide leadership and support growth initiatives to the Select Dental Management supported dental practices. They will bring non-clinical operational, managerial, and administrative procedures, reporting structures and operation controls to their assigned practice. The PL will effectively communicate and foster growth among their team. This is a vital practice leadership role that will focus on positive patient experience, employee and dentist satisfaction, as well as support growth in their practice.
This role is not intended to impact the independent clinical judgment and decision making of the licensed providers rendering services at each practice.
Skills and Qualifications
Bachelor's degree in business administration, or related field experience.
Dental management experience, supervising teams.
A solid grasp of data analysis and performance metrics.
Be able to diagnose problems quickly and have foresight into potential issues.
Superior communication skills with the ability to quickly establish rapport and work closely with team members and peers.
Experience in leadership positions, managing and training new and existing employees with steadfast resolve and personal integrity.
Proven track record managing profitable, successful teams, and driving revenue growth.
Knowledge of dental practice management systems.
Benefits for Full-Time Employees*
PTO, paid holidays, office closure days
Medical
Vision
Dental allowance
Uniform allowance, as needed
401(k) Eligibility
And many more!
*Benefits are subject to change and eligibility.
About the Role:
Practice Growth:
Practice Leaders support the processes of each practice for the growth of active patients, production, and collections in the assigned practices they support.
Foster a growth-oriented, positive, and encouraging environment.
Implement action plans that grow active patient-base, production, and collections of assigned practices.
Practice Efficiency:
Practice Leaders are accountable for the management of non-clinical Controllable Expenses and meeting or exceeding Budgets in the assigned practices they support.
Understand opportunities on financial scorecard of Practice; execute on identified areas of weakness and growth opportunities.
Manage P&L to ensure the assigned practices achieve targets relative to growth and controllable expense management.
Employee Engagement:
Practice Leaders are accountable for building strong, passionate teams, who are aligned with the Mission Vision and Values of Select Dental Management in the assigned practices they support.
Support effective recruiting practices of potential candidates. Drive an exceptional onboarding experience for new team members. Create professional development and performance management plans. Meet or Exceed retention goal in assigned practice.
Coach and mentor team members to independently perform assigned tasks.
Deliver effective feedback and corrective action to Direct Reports in accordance with company-defined processes, as needed.
Monitor the values, culture, and satisfaction of both team and patients at all supported practices. Identify any deficiencies and provide support and guidance to rectify. Ensure team members thrive and organizational outcomes are met.
Build and maintain strong relationships with doctors.
Patient Satisfaction:
Practice Leaders are accountable for delivering a WOW Patient Experience in the assigned practices they support.
Build passionate teams who are motivated to deliver a World Class Patient Experience.
Implement strategies that drive and support patient experience improvement initiatives for assigned practices.
Partner with Clinical Support functions to ensure teams and patients achieve Oral Systemic Health.
Systems & Accountability:
Practice Leaders are accountable for ensuring processes are implemented effectively and consistently in their practice.
Support teams in all areas of operations to ensure systems and processes are successful.
Partner with the support functions, regional leadership, and practice team to achieve favorable results with respect to exceptional team experience, quality patient care, patient satisfaction/loyalty, revenue, collections, and expense management.
Help to communicate and implement key processes or updates to direct reports.
Ensure all RCM, Finance & Accounting Processes are functioning properly.
Our Mission & Values: Drive All Decisions and Actions “To Make Our Teams, Practices, and Patients Happier and Healthier!”
Positive Energy - We are enthusiastic, empathetic, compassionate, optimistic, generous, kind, and passionate.
Partnership - Work collaboratively together to achieve shared goals. We accomplish more together than as individuals. We are better together.
Communication - Set clear expectations and feedback to our patients and team members.
Growth - We strive to continuously improve and are goal oriented. We grow always in all ways.
$60k-82k yearly est. Auto-Apply 7d ago
Dental Office Manager
Select Dental Management 3.6
Bethesda, MD jobs
Bethesda Dental Specialists is seeking an exceptional Practice Leader/Dental Office Manager to join our team and lead the non-clinical operations of our dental practice.
The Practice Leader (PL)/Office Manager will provide leadership and support growth initiatives to the Select Dental Management supported dental practices. They will bring non-clinical operational, managerial, and administrative procedures, reporting structures and operation controls to their assigned practice. The PL will effectively communicate and foster growth among their team. This is a vital practice leadership role that will focus on positive patient experience, employee and dentist satisfaction, as well as support growth in their practice.
This role is not intended to impact the independent clinical judgment and decision making of the licensed providers rendering services at each practice.
Skills and Qualifications
Bachelor's degree in business administration, or related field experience.
Dental management experience, supervising teams.
A solid grasp of data analysis and performance metrics.
Be able to diagnose problems quickly and have foresight into potential issues.
Superior communication skills with the ability to quickly establish rapport and work closely with team members and peers.
Experience in leadership positions, managing and training new and existing employees with steadfast resolve and personal integrity.
Proven track record managing profitable, successful teams, and driving revenue growth.
Knowledge of dental practice management systems.
Benefits for Full-Time Employees*
PTO, paid holidays, office closure days
Medical
Vision
Dental allowance
Uniform allowance, as needed
401(k) Eligibility
And many more!
*Benefits are subject to change and eligibility.
The pay range for this role varies based on experience, credentials, and availability. In addition to competitive compensation, our team members enjoy continuing education opportunities, production-based incentives (when applicable), and clear pathways for growth within the practice.
About the Role:
Practice Growth:
Practice Leaders support the processes of each practice for the growth of active patients, production, and collections in the assigned practices they support.
Foster a growth-oriented, positive, and encouraging environment.
Implement action plans that grow active patient-base, production, and collections of assigned practices.
Practice Efficiency:
Practice Leaders are accountable for the management of non-clinical Controllable Expenses and meeting or exceeding Budgets in the assigned practices they support.
Understand opportunities on financial scorecard of Practice; execute on identified areas of weakness and growth opportunities.
Manage P&L to ensure the assigned practices achieve targets relative to growth and controllable expense management.
Employee Engagement:
Practice Leaders are accountable for building strong, passionate teams, who are aligned with the Mission Vision and Values of Select Dental Management in the assigned practices they support.
Support effective recruiting practices of potential candidates. Drive an exceptional onboarding experience for new team members. Create professional development and performance management plans. Meet or Exceed retention goal in assigned practice.
Coach and mentor team members to independently perform assigned tasks.
Deliver effective feedback and corrective action to Direct Reports in accordance with company-defined processes, as needed.
Monitor the values, culture, and satisfaction of both team and patients at all supported practices. Identify any deficiencies and provide support and guidance to rectify. Ensure team members thrive and organizational outcomes are met.
Build and maintain strong relationships with doctors.
Patient Satisfaction:
Practice Leaders are accountable for delivering a WOW Patient Experience in the assigned practices they support.
Build passionate teams who are motivated to deliver a World Class Patient Experience.
Implement strategies that drive and support patient experience improvement initiatives for assigned practices.
Partner with Clinical Support functions to ensure teams and patients achieve Oral Systemic Health.
Systems & Accountability:
Practice Leaders are accountable for ensuring processes are implemented effectively and consistently in their practice.
Support teams in all areas of operations to ensure systems and processes are successful.
Partner with the support functions, regional leadership, and practice team to achieve favorable results with respect to exceptional team experience, quality patient care, patient satisfaction/loyalty, revenue, collections, and expense management.
Help to communicate and implement key processes or updates to direct reports.
Ensure all RCM, Finance & Accounting Processes are functioning properly.
Our Mission & Values:
To make the teams, patients, and practices we support healthier and happier.
$43k-58k yearly est. Auto-Apply 7d ago
Dental Office Manager
Dental Pros 3.8
Los Angeles, CA jobs
Job Description
We are looking for someone who is collaborative and friendly to become our dental office manager. As a part of our team, you will maintain staff schedules, supplies, resources, customer service control, and cash flow. Following up with patients, providing leadership, and motivating the team should naturally come to you. Our ideal candidate has excellent interpersonal skills and attention to detail and holds a bachelor's degree in human resources or business administration.
Dental Office Manager Duties & Responsibilities:
Manages all aspects of the dental office, including patient care and finance.
Receives patients, schedules appointments, maintains provider schedule, and assists with treatments as needed.
Processes insurance claims and payments by company policy or procedures. This includes scheduling refunds to collect past-due accounts, assigning balance status codes, reviewing collections, and resolving disputed charges.
Oversees the administrative aspects of running a dental office, including payroll management (benefit eligibility for all employees), employee relations issues, performance appraisals and terminations, and leadership development programs.
Develops business plans to optimize the utilization of facilities resources
Maintain and monitor office supplies
Book and schedule patients and staff schedules
Coordinate office practices on a day-to-day basis
Increase productivity and efficiency
Maintain billing systems and cash control
Hire and train new employees
Create an adequate office budget and implement it
Make sure employees produce outstanding customer service
Dental Office Manager Requirements:
High School Diploma or GED
Previous work experience
Great leadership skills and problem-solving skills
Excellent customer service
Experience in a dental or medical setting, excellent organizational skills, and attention to detail.
Understanding of billing and bookkeeping
Highly organized with great attention to detail
$45k-62k yearly est. 2d ago
Dental Office Manager
Select Dental Management 3.6
Pennsylvania jobs
Dr. Jeffery Wert & Associates is seeking an exceptional Practice Leader / Dental Office Manager to join our team and lead the non-clinical operations of our thriving dental practice.
The Practice Leader (PL)/Office Manager will provide leadership and support growth initiatives to the Select Dental Management supported dental practices. They will bring non-clinical operational, managerial, and administrative procedures, reporting structures and operation controls to their assigned practice. The PL will effectively communicate and foster growth among their team. This is a vital practice leadership role that will focus on positive patient experience, employee and dentist satisfaction, as well as support growth in their practice.
This role is not intended to impact the independent clinical judgment and decision making of the licensed providers rendering services at each practice.
Skills and Qualifications
Bachelor's degree in business administration, or related field experience.
3 - 5 years of Dental management experience, supervising teams.
A solid grasp of data analysis and performance metrics.
Be able to diagnose problems quickly and have foresight into potential issues.
Superior communication skills with the ability to quickly establish rapport and work closely with team members and peers.
Experience in leadership positions, managing and training new and existing employees with steadfast resolve and personal integrity.
Proven track record managing profitable, successful teams, and driving revenue growth.
Knowledge of dental practice management systems.
Benefits for Full-Time Employees*
PTO, paid holidays, office closure days
Medical
Vision
Dental allowance
Uniform allowance, as needed
401(k) Eligibility
And many more!
*Benefits are subject to change and eligibility.
The pay range for this role varies based on experience, credentials, and availability. In addition to competitive compensation, our team members enjoy continuing education opportunities, production-based incentives (when applicable), and clear pathways for growth within the practice.
About the Role:
Practice Growth:
Practice Leaders support the processes of each practice for the growth of active patients, production, and collections in the assigned practices they support.
Foster a growth-oriented, positive, and encouraging environment.
Implement action plans that grow active patient-base, production, and collections of assigned practices.
Practice Efficiency:
Practice Leaders are accountable for the management of non-clinical Controllable Expenses and meeting or exceeding Budgets in the assigned practices they support.
Understand opportunities on financial scorecard of Practice; execute on identified areas of weakness and growth opportunities.
Manage P&L to ensure the assigned practices achieve targets relative to growth and controllable expense management.
Employee Engagement:
Practice Leaders are accountable for building strong, passionate teams, who are aligned with the Mission Vision and Values of Select Dental Management in the assigned practices they support.
Support effective recruiting practices of potential candidates. Drive an exceptional onboarding experience for new team members. Create professional development and performance management plans. Meet or Exceed retention goal in assigned practice.
Coach and mentor team members to independently perform assigned tasks.
Deliver effective feedback and corrective action to Direct Reports in accordance with company-defined processes, as needed.
Monitor the values, culture, and satisfaction of both team and patients at all supported practices. Identify any deficiencies and provide support and guidance to rectify. Ensure team members thrive and organizational outcomes are met.
Build and maintain strong relationships with doctors.
Patient Satisfaction:
Practice Leaders are accountable for delivering a WOW Patient Experience in the assigned practices they support.
Build passionate teams who are motivated to deliver a World Class Patient Experience.
Implement strategies that drive and support patient experience improvement initiatives for assigned practices.
Partner with Clinical Support functions to ensure teams and patients achieve Oral Systemic Health.
Systems & Accountability:
Practice Leaders are accountable for ensuring processes are implemented effectively and consistently in their practice.
Support teams in all areas of operations to ensure systems and processes are successful.
Partner with the support functions, regional leadership, and practice team to achieve favorable results with respect to exceptional team experience, quality patient care, patient satisfaction/loyalty, revenue, collections, and expense management.
Help to communicate and implement key processes or updates to direct reports.
Ensure all RCM, Finance & Accounting Processes are functioning properly.
Our Mission & Values:
To make the teams, patients, and practices we support healthier and happier.
$47k-63k yearly est. Auto-Apply 7d ago
Dental Office Manager
Select Dental Management 3.6
Pottstown, PA jobs
*Must have 3-5 years of Dental Management experience
Pottstown Family & Cosmetic Dentistry is seeking an exceptional Practice Leader/Dental Office Manager to join our team and lead the non-clinical operations of our dental practice.
The Practice Leader (PL)/Office Manager will provide leadership and support growth initiatives to the Select Dental Management supported dental practices. They will bring non-clinical operational, managerial, and administrative procedures, reporting structures and operation controls to their assigned practice. The PL will effectively communicate and foster growth among their team. This is a vital practice leadership role that will focus on positive patient experience, employee and dentist satisfaction, as well as support growth in their practice.
This role is not intended to impact the independent clinical judgment and decision making of the licensed providers rendering services at each practice.
Skills and Qualifications
Bachelor's degree in business administration, or related field experience.
Dental management experience, supervising teams.
A solid grasp of data analysis and performance metrics.
Be able to diagnose problems quickly and have foresight into potential issues.
Superior communication skills with the ability to quickly establish rapport and work closely with team members and peers.
Experience in leadership positions, managing and training new and existing employees with steadfast resolve and personal integrity.
Proven track record managing profitable, successful teams, and driving revenue growth.
Knowledge of dental practice management systems.
Benefits for Full-Time Employees*
PTO, paid holidays, office closure days
Medical
Vision
Dental allowance
Uniform allowance, as needed
401(k) Eligibility
And many more!
*Benefits are subject to change and eligibility.
About the Role:
Practice Growth:
Practice Leaders support the processes of each practice for the growth of active patients, production, and collections in the assigned practices they support.
Foster a growth-oriented, positive, and encouraging environment.
Implement action plans that grow active patient-base, production, and collections of assigned practices.
Practice Efficiency:
Practice Leaders are accountable for the management of non-clinical Controllable Expenses and meeting or exceeding Budgets in the assigned practices they support.
Understand opportunities on financial scorecard of Practice; execute on identified areas of weakness and growth opportunities.
Manage P&L to ensure the assigned practices achieve targets relative to growth and controllable expense management.
Employee Engagement:
Practice Leaders are accountable for building strong, passionate teams, who are aligned with the Mission Vision and Values of Select Dental Management in the assigned practices they support.
Support effective recruiting practices of potential candidates. Drive an exceptional onboarding experience for new team members. Create professional development and performance management plans. Meet or Exceed retention goal in assigned practice.
Coach and mentor team members to independently perform assigned tasks.
Deliver effective feedback and corrective action to Direct Reports in accordance with company-defined processes, as needed.
Monitor the values, culture, and satisfaction of both team and patients at all supported practices. Identify any deficiencies and provide support and guidance to rectify. Ensure team members thrive and organizational outcomes are met.
Build and maintain strong relationships with doctors.
Patient Satisfaction:
Practice Leaders are accountable for delivering a WOW Patient Experience in the assigned practices they support.
Build passionate teams who are motivated to deliver a World Class Patient Experience.
Implement strategies that drive and support patient experience improvement initiatives for assigned practices.
Partner with Clinical Support functions to ensure teams and patients achieve Oral Systemic Health.
Systems & Accountability:
Practice Leaders are accountable for ensuring processes are implemented effectively and consistently in their practice.
Support teams in all areas of operations to ensure systems and processes are successful.
Partner with the support functions, regional leadership, and practice team to achieve favorable results with respect to exceptional team experience, quality patient care, patient satisfaction/loyalty, revenue, collections, and expense management.
Help to communicate and implement key processes or updates to direct reports.
Ensure all RCM, Finance & Accounting Processes are functioning properly.
Our Mission & Values: Drive All Decisions and Actions “To Make Our Teams, Practices, and Patients Happier and Healthier!”
Positive Energy - We are enthusiastic, empathetic, compassionate, optimistic, generous, kind, and passionate.
Partnership - Work collaboratively together to achieve shared goals. We accomplish more together than as individuals. We are better together.
Communication - Set clear expectations and feedback to our patients and team members.
Growth - We strive to continuously improve and are goal oriented. We grow always in all ways.
Our Mission & Values:
To make the teams, patients, and practices we support healthier and happier.
$47k-64k yearly est. Auto-Apply 18d ago
Application Support Center Manager
Zurich Na 4.8
Team manager job at Zurich
129848 Zurich North America is hiring an Applications Support Center Manager to join our team! We are open to hiring talent remote in Illinois. Purpose: + Responsible for function, staff and activities associated with the identification, prioritization and management of work load.
+ Oversees first level, second level, and back desk technical and supervisory support for IT issues and service requests, tointernal Zurich staff and partners, delivering an excellent customer experience in line with departmental service standards.
Key Accountabilities:
+ Provides comprehensive and expanded first and second level help desk support for IT incidents, problems and service requests.
+ Conducts problem determination, and resolves incidents involving highly complex issues using documented procedures and available tools.
+ Updates documented procedures and tools based on in depth experience and knowledge gained from actual use incorporating these updates into revised versions of the procedures and tools. Escalates to internal partners or external vendors while meeting or exceeding defined service level expectations.
+ Resolves problems escalated from within the Help Desk, providing resolution knowledge and feedback to less experienced staff.
+ Initiates escalation as appropriate to ensure management awareness of severe problems or problems that are exceeding documented target resolution times.
+ Actively participates in end user and Help Desk analyst training by providing materials, conducting training, or attending training in the role of subject matter expert.
+ Develops and implements continuous service improvement initiatives, provides service desk performance reporting and analysis and acts as deputy for service desk manager.
+ Business Travel, as required
+ Extended Hours during Peak Periods/Shift Work/Holiday Work, as required
+ Regular Predictable Attendance
+ Visibility in the Office, as required
+ Helpdesk is an operation, which requires flexible working hours depending on local needs.
Basic Qualifications:
+ Bachelors Degree and 5 or more years of experience in the Application Support area OR
+ High School Diploma or Equivalent and 7 or more years of experience in the Application Support area AND
+ Must work flexible schedules
+ Knowledge of proprietary applications and support processes
Preferred Qualifications:
+ Experience with problem management system, preferably Peregrine Service Center and/or Remedy
Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us. The proposed Salary range for this position is $65,900.00 - $107,900.00, with short-term incentive bonus eligibility set at 10%.
We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here .]
**Why Zurich?**
At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500 .
Join us for a brighter future-for yourself and our customers.
Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.
Zurich complies with 18 U.S. Code § 1033.
**Please note:** Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
Location(s): AM - Illinois Virtual Office, AM - Remote Work (US)
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-JM1 #LI-ASSOCIATE #LI-REMOTE
EOE Disability / Veterans