A & D Companies jobs in Orlando, FL

Job Description The IT Support Specialist is responsible for the daily support, service, repair, and availability of managed network devices, printers, and other office technology within Florida, for internal and external clients. This role includes responding to customer requests, providing technical support, training, and managing hardware procurement and inventory. The ideal candidate is client-focused, technically minded, and passionate about delivering a high level of customer service. Job Duties and Responsibilities: Service Level Management: Ensure Service Level Agreements (SLAs) between customers and the company are met, resolving service requests promptly and professionally. Technical Support: Provide troubleshooting for user-generated tickets, including PC/laptop/tablet/smartphone OS, basic applications, printing and connectivity, VOIP, email, remote access, and Office 365. Device Maintenance: Conduct routine servicing, troubleshooting, diagnostics, installation, component replacement, and repairs on printers, multi-functional devices, and other managed assets. Installations and Setup: Perform advanced installations, IP address configurations, printer driver downloads, and user training on supported devices. Consumables Management: Replenish and manage on-site parts, supplies, and consumables inventory for devices, maintaining appropriate PAR (Periodic Automatic Replacement) levels. Network Support: Troubleshoot server-based and networking issues in hosted and on-site environments, including routers, firewalls, VLAN, VPN, DHCP, and IP routing. Documentation: Document all service calls, ticket resolutions, network diagrams, and detailed client configurations in internal systems. Fleet Optimization: Identify over/under-utilized and frequently serviced devices for continuous fleet optimization. Customer Engagement: Communicate effectively with customers to provide status updates, training, and resolutions, ensuring a high level of customer satisfaction. Inventory Management: Manage on-site hardware inventory, including hot swap devices and printer procurement as required by the customer. Team Support: Provide training to team members on equipment features, assist in mapping devices, and provide 2nd-level technical support when necessary. Field Service: Conduct remote and on-site support as needed, requiring daily travel to customer locations and branch offices. Compliance: Follow internal escalation paths, adhere to IMACD processes (Install, Move, Add, Change, and Delete), and ensure customer data security and privacy. Administrative Tasks: Complete required administrative tasks accurately and promptly, such as documenting new findings, maintaining SLA goals, and alerting management to internal or client-facing issues. Qualifications (Education, Experience, and Certifications): High School Diploma or equivalent; additional technical education preferred. Minimum of 3 years of related experience in network operations or technology services. IT Help Desk Support experience (application and hardware support) preferred. Certifications: HP Certifications, CompTIA A+, or Network+ certifications preferred. Knowledge, Skills, and Abilities: Strong customer service skills with a focus on follow-up to ensure issue resolution. Proficient technical knowledge of network infrastructure, electro-mechanical devices, and office technology products. Excellent communication and interpersonal skills. Ability to read and comprehend technical manuals and documentation. Strong problem-solving skills with a methodical approach to troubleshooting. Ability to manage multiple tasks and prioritize effectively. Knowledge of Microsoft 365, Windows OS, Azure, and networking protocols. Ability to work independently and as part of a collaborative team. Detail-oriented with good project management skills. High level of dexterity for handling small electronic and mechanical components. Working Conditions, Mental and Physical Demands: Work primarily in an office environment with moderate physical effort required, including walking, standing, bending, lifting (up to 50 lbs), and carrying objects. Extensive daily travel in an automobile to customer locations may be required. Use of hand tools (screwdrivers, pliers, wrenches) and electronic testing equipment. Must be able to access/service equipment in various locations, including low, high, or cramped areas. Other Requirements: Valid driver's license and ability to meet company vehicle policy requirements. Ability to work shift schedules, overtime, or on-call as required. Powered by JazzHR yXZCoVyuOG

At AD Solutions, we are transforming how workplaces operate with innovative technology solutions. As an award-winning leader in Workplace Technology, we specialize in document workflow solutions and managed network services that save costs, improve productivity, and drive revenue. With headquarters in Orlando and branch offices in Miami, Melbourne, and Jacksonville, we are rapidly growing and looking for ambitious individuals to join our team. We are seeking a motivated and customer-focused administrator to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service, administration, and support to our clients. You will work cross-functionally with our teams to ensure that our internal and external customers are satisfied with our services and their AD Solutions experience. Responsibilities: Responding to customer inquiries and customer needs via phone, email, chat, and in person in a timely and professional manner. Resolving customer issues and complaints in a friendly and efficient manner. Providing information, troubleshooting, and technical support to customers. Maintaining accurate records of customer interactions and transactions. Collaborating with service and support teams to ensure customer satisfaction. Participating in training sessions to improve product knowledge and customer service skills. Communicating with customers to gather feedback on products, services, and needs. Documenting and updating customer records. Routing and assigning service calls to ensure desired service response times are met. Providing regular updates to management on customer feedback, concerns, and issues. Collaborating with other departments to ensure that customer needs are being met. Participating in team meetings and providing input on ways to improve the customer experience. Other duties as assigned Qualifications: High school diploma or equivalent required; AA or AS and above degree preferred. Previous experience in customer service in an office or administrative role required. Excellent communication skills, both written and verbal. Clear and professional speaking voice, Strong problem-solving and decision-making skills. Ability to work onsite, Monday- Friday Ability to type and operate office technology.

Job Description Market Development Representative - B2B Sales Schedule: Full-time | On-site | Monday-Friday Compensation: $50K-$60K base + + Be the Spark Behind a Growing Tech Brand Are you looking to grow your career and be part of something meaningful? At AD Solutions, we're on a mission to help businesses work smarter with technology that saves time, money, and stress - from print management to integrated office solutions to VOIP. We're growing fast and we're hiring a Market Development Representative (MDR) to be our front-line connector - someone who's motivated, energetic, and curious. You won't be asked to close deals. Instead, you'll be out in the field, making first contact, uncovering needs, and opening doors for our sales team. What You'll Do Prospect local businesses through outbound phone calls, personalized emails, and in-person visits. Identify key decision-makers and uncover their current technology pain points. Set qualified appointments for senior sales representatives. Maintain accurate sales activity and lead data in our CRM system. Stay current on industry trends and AD Solutions' products to confidently advise prospects. Who We're Looking For You won't be pitching, proposing, or closing - just connecting, listening, and uncovering the truth behind “how things are working.” 1-3 years of experience in sales, business development, or client-facing roles. Bilingual with strong communication skills when engaging with business owners, managers, and decision-makers A proven work ethic, persistence, and a drive to exceed goals. Tech-savvy and comfortable using CRM systems and digital communication tools. Valid driver's license and reliable transportation for local business visits. What Makes This Role Great We're not just hiring for a role - we're investing in a person. And we'll give you the tools to succeed: Resources to help you shine Vehicle allowance and a territory that keeps you local A repeatable, focused process - you'll know exactly what to do each day A pathway to grow into a senior sales role (if that's where you want to go) Industry-leading training and mentorship from experienced sales leaders. A team-focused culture where your contributions are recognized and rewarded. Full benefits package, including health, dental, vision, and 401(k) with company match. Ready to Take the Next Step? You'll be part of a culture that celebrates effort, rewards growth, and believes in developing our people. We're not chasing transactions - we're building trusted partnerships and making a local impact, one business at a time. AD Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Powered by JazzHR qshx5HqHhE

Job Description At AD Solutions, we are transforming how workplaces operate with innovative technology solutions. As an award-winning leader in Workplace Technology, we specialize in document workflow solutions and managed network services that save costs, improve productivity, and drive revenue. With headquarters in Orlando and branch offices in Miami, Melbourne, and Jacksonville, we're rapidly growing and looking for ambitious individuals to join our team. We are rapidly growing and are looking to add an office technology Delivery & Install Technician with excellent internal/external customer service and great communication skills. If you are looking for an exciting opportunity with hands-on training, this is the job for you. Primary Duties: Responsible for the efficient setup of all equipment to be delivered to customer locations. Ensure proper documentation of accessories, supplies, and equipment serialization. Troubleshoot failures and repairs for copier/fax/duplicator equipment. Excellent ability to work through remote applications, i.e., email, Google Scan, and remote data entry. Able to multitask, complete data entry updates, and enter all new information regarding installation and delivery calls. Ability to drive a box truck, with extended drive time to exceed 2 hours one way. Meet all installation/delivery deadlines. Other duties as assigned. Physical Demands: Physical strength and agility sufficient to perform the work of this class. Must be able to travel within company service area on a daily basis to various customer sites by automobile or truck, or to approved training locations via company-authorized transportation. Requires frequent kneeling and bending and considerable use of hands and tools. Frequently requires moving or lifting of more than 50 pounds. Use of ladders, forklifts, and other heavy transportation machinery. Ability to use hands for fine manipulation of tools necessary to repair equipment. Must adhere to safety procedures, rules, and best practices. Skills : Ability to understand and execute oral and written instructions. Ability to establish and maintain effective working relationships. Technical ability to set up, maintain, repair, troubleshoot, and refurbish multifunctional devices. Excellent ability to analyze information and demonstrate effective decision-making skills. Ability to work independently and remotely while meeting all deadlines. Demonstrated ability to adapt to organizational changes and processes. Requirements: High School Diploma. Valid State Driver's License and good driving record. Must be able to meet all employment background screening requirements required by AD Solutions and its clients (including state and local governments, municipalities, school boards, and childcare facilities). Professional appearance and conduct. Any visible piercings and tattoos must be covered at all times. #ads #adsgivesback #nowhiring Powered by JazzHR 7PbpKGf5fT

AD Solutions is a Business Solutions Equipment and Service Provider with headquarters in Orlando, Florida. We are seeking a detail-oriented and organized Junior Accountant to join our team. The ideal candidate will have a strong understanding of accounting principles and practices, excellent numerical skills, and the ability to work independently and as part of a team. Responsibilities: Reconcile bank statements and credit card transactions monthly. Assist with monthly analysis, reconciliations, and resolutions for GL accounts Reconcile discrepancies by collecting and analyzing account information. Prepares Journal Entries and make necessary corrections Provide support for formal month-end and year-end close processes Assist in maintaining chart of accounts and keeping books up to date and secure Collaborate with other team members to complete duties as needed Maintain Accounts Receivable ledger Maintain and Reconcile A/R aging report on weekly basis Reconcile purchase orders and AP Aging Report Other duties as assigned Preferred Qualifications: Minimum of 3-5 years' experience in bookkeeping/accounting. Firm understanding of basic accounting principles and basic accounting tasks Basic Excel skills are a plus. Experience in Quickbooks, Sage or NetSuite is required A high school diploma is required An associate's degree is a plus #ads #nowhiring #adsgivesback

AD Solutions is a Business Solutions, Equipment, and Service Provider with headquarters in Orlando, Florida, with satellite offices across Florida. We are growing and are looking for an Account Executive with excellent solution discovery skills and great communication skills in order to identify and provide client solutions while driving company revenue. If you are looking for an exciting opportunity with a growing company, then this is the job for you! Responsibilities Responsible for prospecting and developing new business sales relationships within assigned territory. Meet or exceed established sales quota by selling Sharp technology solutions and services. Partner internally with sales, operations, and service teams to achieve customer satisfaction. Secure weekly client meetings virtually or in-person. Complete sales activities via CRM tool set. Review weekly with management, prospecting activity, sales pipeline activity and client activity. Present proposals, presentations, and demonstrate the value adds of Sharp Technology Solutions. Manage the Pre to Post sales and operational actions for the implementation of client solutions at customer locations. Consistently achieve monthly activity and revenue goals. Qualifications BS/BA in Business administration or related field preferred B2B Outside sales experience in technology preferred Relevant industry experience accepted in lieu of a college degree Technology competent, understanding of MS Office applications and comfortable using Virtual Meeting Platforms Experience working with CRM Valid US driver's license and reliable vehicle is required on a daily basis #ads

Job Description AD Solutions is a Business Solutions Equipment and Service Provider with headquarters in Orlando, Florida. We are seeking a detail-oriented and organized Junior Accountant to join our team. The ideal candidate will have a strong understanding of accounting principles and practices, excellent numerical skills, and the ability to work independently and as part of a team. Responsibilities: Reconcile bank statements and credit card transactions monthly. Assist with monthly analysis, reconciliations, and resolutions for GL accounts Reconcile discrepancies by collecting and analyzing account information. Prepares Journal Entries and make necessary corrections Provide support for formal month-end and year-end close processes Assist in maintaining chart of accounts and keeping books up to date and secure Collaborate with other team members to complete duties as needed Maintain Accounts Receivable ledger Maintain and Reconcile A/R aging report on weekly basis Reconcile purchase orders and AP Aging Report Other duties as assigned Preferred Qualifications: Minimum of 3-5 years' experience in bookkeeping/accounting. Firm understanding of basic accounting principles and basic accounting tasks Basic Excel skills are a plus. Experience in Quickbooks, Sage or NetSuite is required A high school diploma is required An associate's degree is a plus #ads #adsgivesback #nowhiring Powered by JazzHR wgug IV34dh

The IT Support Specialist is responsible for the daily support, service, repair, and availability of managed network devices, printers, and other office technology within Florida, for internal and external clients. This role includes responding to customer requests, providing technical support, training, and managing hardware procurement and inventory. The ideal candidate is client-focused, technically minded, and passionate about delivering a high level of customer service. Job Duties and Responsibilities: Service Level Management: Ensure Service Level Agreements (SLAs) between customers and the company are met, resolving service requests promptly and professionally. Technical Support: Provide troubleshooting for user-generated tickets, including PC/laptop/tablet/smartphone OS, basic applications, printing and connectivity, VOIP, email, remote access, and Office 365. Device Maintenance: Conduct routine servicing, troubleshooting, diagnostics, installation, component replacement, and repairs on printers, multi-functional devices, and other managed assets. Installations and Setup: Perform advanced installations, IP address configurations, printer driver downloads, and user training on supported devices. Consumables Management: Replenish and manage on-site parts, supplies, and consumables inventory for devices, maintaining appropriate PAR (Periodic Automatic Replacement) levels. Network Support: Troubleshoot server-based and networking issues in hosted and on-site environments, including routers, firewalls, VLAN, VPN, DHCP, and IP routing. Documentation: Document all service calls, ticket resolutions, network diagrams, and detailed client configurations in internal systems. Fleet Optimization: Identify over/under-utilized and frequently serviced devices for continuous fleet optimization. Customer Engagement: Communicate effectively with customers to provide status updates, training, and resolutions, ensuring a high level of customer satisfaction. Inventory Management: Manage on-site hardware inventory, including hot swap devices and printer procurement as required by the customer. Team Support: Provide training to team members on equipment features, assist in mapping devices, and provide 2nd-level technical support when necessary. Field Service: Conduct remote and on-site support as needed, requiring daily travel to customer locations and branch offices. Compliance: Follow internal escalation paths, adhere to IMACD processes (Install, Move, Add, Change, and Delete), and ensure customer data security and privacy. Administrative Tasks: Complete required administrative tasks accurately and promptly, such as documenting new findings, maintaining SLA goals, and alerting management to internal or client-facing issues. Qualifications (Education, Experience, and Certifications): High School Diploma or equivalent; additional technical education preferred. Minimum of 3 years of related experience in network operations or technology services. IT Help Desk Support experience (application and hardware support) preferred. Certifications: HP Certifications, CompTIA A+, or Network+ certifications preferred. Knowledge, Skills, and Abilities: Strong customer service skills with a focus on follow-up to ensure issue resolution. Proficient technical knowledge of network infrastructure, electro-mechanical devices, and office technology products. Excellent communication and interpersonal skills. Ability to read and comprehend technical manuals and documentation. Strong problem-solving skills with a methodical approach to troubleshooting. Ability to manage multiple tasks and prioritize effectively. Knowledge of Microsoft 365, Windows OS, Azure, and networking protocols. Ability to work independently and as part of a collaborative team. Detail-oriented with good project management skills. High level of dexterity for handling small electronic and mechanical components. Working Conditions, Mental and Physical Demands: Work primarily in an office environment with moderate physical effort required, including walking, standing, bending, lifting (up to 50 lbs), and carrying objects. Extensive daily travel in an automobile to customer locations may be required. Use of hand tools (screwdrivers, pliers, wrenches) and electronic testing equipment. Must be able to access/service equipment in various locations, including low, high, or cramped areas. Other Requirements: Valid driver's license and ability to meet company vehicle policy requirements. Ability to work shift schedules, overtime, or on-call as required.

At AD Solutions, we are transforming how workplaces operate with innovative technology solutions. As an award-winning leader in Workplace Technology, we specialize in document workflow solutions and managed network services that save costs, improve productivity, and drive revenue. With headquarters in Orlando and branch offices in Miami, Melbourne, and Jacksonville, we're rapidly growing and looking for ambitious individuals to join our team. We are rapidly growing and are looking to add an office technology Delivery & Install Technician with excellent internal/external customer service and great communication skills. If you are looking for an exciting opportunity with hands-on training, this is the job for you. Primary Duties: Responsible for the efficient setup of all equipment to be delivered to customer locations. Ensure proper documentation of accessories, supplies, and equipment serialization. Troubleshoot failures and repairs for copier/fax/duplicator equipment. Excellent ability to work through remote applications, i.e., email, Google Scan, and remote data entry. Able to multitask, complete data entry updates, and enter all new information regarding installation and delivery calls. Ability to drive a box truck, with extended drive time to exceed 2 hours one way. Meet all installation/delivery deadlines. Other duties as assigned. Physical Demands: Physical strength and agility sufficient to perform the work of this class. Must be able to travel within company service area on a daily basis to various customer sites by automobile or truck, or to approved training locations via company-authorized transportation. Requires frequent kneeling and bending and considerable use of hands and tools. Frequently requires moving or lifting of more than 50 pounds. Use of ladders, forklifts, and other heavy transportation machinery. Ability to use hands for fine manipulation of tools necessary to repair equipment. Must adhere to safety procedures, rules, and best practices. Skills : Ability to understand and execute oral and written instructions. Ability to establish and maintain effective working relationships. Technical ability to set up, maintain, repair, troubleshoot, and refurbish multifunctional devices. Excellent ability to analyze information and demonstrate effective decision-making skills. Ability to work independently and remotely while meeting all deadlines. Demonstrated ability to adapt to organizational changes and processes. Requirements: High School Diploma. Valid State Driver's License and good driving record. Must be able to meet all employment background screening requirements required by AD Solutions and its clients (including state and local governments, municipalities, school boards, and childcare facilities). Professional appearance and conduct. Any visible piercings and tattoos must be covered at all times. #ads #adsgivesback #nowhiring

Market Development Representative - B2B Sales Schedule: Full-time | On-site | Monday-Friday Compensation: $50K-$60K base + + Be the Spark Behind a Growing Tech Brand Are you looking to grow your career and be part of something meaningful? At AD Solutions, we're on a mission to help businesses work smarter with technology that saves time, money, and stress - from print management to integrated office solutions to VOIP. We're growing fast and we're hiring a Market Development Representative (MDR) to be our front-line connector - someone who's motivated, energetic, and curious. You won't be asked to close deals. Instead, you'll be out in the field, making first contact, uncovering needs, and opening doors for our sales team. What You'll Do Prospect local businesses through outbound phone calls, personalized emails, and in-person visits. Identify key decision-makers and uncover their current technology pain points. Set qualified appointments for senior sales representatives. Maintain accurate sales activity and lead data in our CRM system. Stay current on industry trends and AD Solutions' products to confidently advise prospects. Who We're Looking For You won't be pitching, proposing, or closing - just connecting, listening, and uncovering the truth behind “how things are working.” 1-3 years of experience in sales, business development, or client-facing roles. Bilingual with strong communication skills when engaging with business owners, managers, and decision-makers A proven work ethic, persistence, and a drive to exceed goals. Tech-savvy and comfortable using CRM systems and digital communication tools. Valid driver's license and reliable transportation for local business visits. What Makes This Role Great We're not just hiring for a role - we're investing in a person. And we'll give you the tools to succeed: Resources to help you shine Vehicle allowance and a territory that keeps you local A repeatable, focused process - you'll know exactly what to do each day A pathway to grow into a senior sales role (if that's where you want to go) Industry-leading training and mentorship from experienced sales leaders. A team-focused culture where your contributions are recognized and rewarded. Full benefits package, including health, dental, vision, and 401(k) with company match. Ready to Take the Next Step? You'll be part of a culture that celebrates effort, rewards growth, and believes in developing our people. We're not chasing transactions - we're building trusted partnerships and making a local impact, one business at a time. AD Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

AD Solutions is a Business Solutions Equipment and Service Provider with headquarters in Orlando, Florida. We are seeking a detail-oriented and organized Junior Accountant to join our team. The ideal candidate will have a strong understanding of accounting principles and practices, excellent numerical skills, and the ability to work independently and as part of a team. Responsibilities: Reconcile bank statements and credit card transactions monthly. Assist with monthly analysis, reconciliations, and resolutions for GL accounts Reconcile discrepancies by collecting and analyzing account information. Prepares Journal Entries and make necessary corrections Provide support for formal month-end and year-end close processes Assist in maintaining chart of accounts and keeping books up to date and secure Collaborate with other team members to complete duties as needed Maintain Accounts Receivable ledger Maintain and Reconcile A/R aging report on weekly basis Reconcile purchase orders and AP Aging Report Other duties as assigned Preferred Qualifications: Minimum of 3-5 years' experience in bookkeeping/accounting. Firm understanding of basic accounting principles and basic accounting tasks Basic Excel skills are a plus. Experience in Quickbooks, Sage or NetSuite is required A high school diploma is required An associate's degree is a plus

Job Description AD Solutions is a Business Solutions, Equipment, and Service Provider with headquarters in Orlando, Florida, with satellite offices across Florida. We are growing and are looking for an Account Executive with excellent solution discovery skills and great communication skills in order to identify and provide client solutions while driving company revenue. If you are looking for an exciting opportunity with a growing company, then this is the job for you! Responsibilities Responsible for prospecting and developing new business sales relationships within assigned territory. Meet or exceed established sales quota by selling Sharp technology solutions and services. Partner internally with sales, operations, and service teams to achieve customer satisfaction. Secure weekly client meetings virtually or in-person. Complete sales activities via CRM tool set. Review weekly with management, prospecting activity, sales pipeline activity and client activity. Present proposals, presentations, and demonstrate the value adds of Sharp Technology Solutions. Manage the Pre to Post sales and operational actions for the implementation of client solutions at customer locations. Consistently achieve monthly activity and revenue goals. Qualifications BS/BA in Business administration or related field preferred B2B Outside sales experience in technology preferred Relevant industry experience accepted in lieu of a college degree Technology competent, understanding of MS Office applications and comfortable using Virtual Meeting Platforms Experience working with CRM Valid US driver's license and reliable vehicle is required on a daily basis #ads Powered by JazzHR MnM3k78pr7

AD Solutions is a Business Solutions Equipment and Service Provider with headquarters in Orlando, Florida. We are seeking a detail-oriented and organized Junior Accountant to join our team. The ideal candidate will have a strong understanding of accounting principles and practices, excellent numerical skills, and the ability to work independently and as part of a team. Responsibilities: Reconcile bank statements and credit card transactions monthly. Assist with monthly analysis, reconciliations, and resolutions for GL accounts Reconcile discrepancies by collecting and analyzing account information. Prepares Journal Entries and make necessary corrections Provide support for formal month-end and year-end close processes Assist in maintaining chart of accounts and keeping books up to date and secure Collaborate with other team members to complete duties as needed Maintain Accounts Receivable ledger Maintain and Reconcile A/R aging report on weekly basis Reconcile purchase orders and AP Aging Report Other duties as assigned Preferred Qualifications: Minimum of 3-5 years' experience in bookkeeping/accounting. Firm understanding of basic accounting principles and basic accounting tasks Basic Excel skills are a plus. Experience in Quickbooks, Sage or NetSuite is required A high school diploma is required An associate's degree is a plus #ads #adsgivesback #nowhiring