How to hire an agency service coordinator

How to hire an agency service coordinator, step by step

Here's a step-by-step agency service coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an agency service coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new agency service coordinator
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the agency service coordinator you need to hire. Certain agency service coordinator roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect agency service coordinator also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of agency service coordinators.

   Type of Agency Service Coordinator	Description	Hourly rate
   Agency Service Coordinator	Meeting, convention, and event planners coordinate all aspects of events and professional meetings. They arrange meeting locations, transportation, and other details.	$14-31
   Service Aide	A family service aide is a professional social worker who addresses the behavior of clients as well as utilizes crisis intervention techniques in the effort to assist with symptom management and stabilization. Family service aides are required to monitor the progress of clients and prepare reports in preparation for court cases if needed... Show more	$11-18
   Service Person	A service person responds to clients in their office and provides amenities. Generally, they respond to phone calls and distribute messages about meetings or conferences... Show more	$9-26

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Partner Agencies
   • Payroll
   • NCIC
   • Computer System
   • Computer Aided Dispatch
   • Law Enforcement
   • PowerPoint
   • Background Checks
   • Insurance Policies
   • CAD
   • Insurance Verification
   • Collection Agencies
   • TBI
   • Inbound Calls

   Check all skills

   Responsibilities:

   • Manage and coordinate the workload of the release team members and are responsible for organizing and hosting all production release windows.
   • Evaluate payroll procedures including time card approval, and personnel files.
   • Require to analyze unusual incidents and determine whether there has been neglect and/or abuse by Medicaid residential providers and/or family members.
   • Monitor twitter and create twitter analytics/reports for publicists on influencers and press.

3. Make a budget

   Including a salary range in your agency service coordinator job description is a great way to entice the best and brightest candidates. An agency service coordinator salary can vary based on several factors:

   • Location. For example, agency service coordinators' average salary in arkansas is 51% less than in connecticut.
   • Seniority. Entry-level agency service coordinators earn 55% less than senior-level agency service coordinators.
   • Certifications. An agency service coordinator with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in an agency service coordinator's salary.

   Average agency service coordinator salary

   $44,927yearly

   $21.60 hourly rate

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   Entry-level agency service coordinator salary

   $30,000 yearly salary

   Updated January 21, 2026

4. Writing an agency service coordinator job description

   An agency service coordinator job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of an agency service coordinator job description:

   Agency service coordinator job description example

   Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and, reinsurance and life insurance to a diverse group of clients.
   
   The Agency Solutions Coordinator position is responsible for resolving general service inquiries including billing discrepancies, general service inquiries and escalated service issues from Commercial Insurance Agents. This role is designed to be the first point of contact for agents and have ownership of each case from start to finish to ensure agent's needs are met and problems are resolved. This position will work closely with Underwriting and other business partners, including Billing to provide resolution.
   Major Responsibilities:
   
   * Provide timely customer service to incoming correspondence via email or phone calls
   * Assume ownership and manage each case from start to finish. Respond to customer (internal/external) inquiries and requests in an efficient, accurate and professional manner to achieve an optimal outcome
   * Exhibit empathy to understand the needs of dissatisfied agents and/or customers.
   * Demonstrate the ability to establish strong relationships and build trust with key stakeholders, including Agents, Billing and Operations departments and across Commercial Insurance Underwriting and business partners.
   * Navigate across multiple commercial systems and applications to research, analyze and resolve general inquiries from agents including questions on forms and conditions, service escalations, billing and discrepancy issues.
   * Advanced knowledge of Commercial insurance principles, company products and underwriting guidelines
   * To ensure complete resolution of all customer inquiries; cases will need to managed end to end service with other business partners
   * Gather, organize, and analyze reports/information to assist Agents and Underwriters to determine next steps.
   * Know and comply to corporate policies, regulatory standards, internal business processes, and procedures while processing work and meeting/exceeding service performance and quality standards
   * Maintain performance standards within a fast-paced environment
   * Work effectively in a team environment using professional interpersonal and communication skills
   * Be able to adapt and thrive in an atmosphere of change
   * Handle additional job responsibilities as assigned by the Supervisor/Manager; accepts projects as assigned by the Supervisor/Manager
   
   Knowledge, Skills and Abilities:
   
   * Strong customer service skills including oral and written communication.
   * Demonstrated accountability and leadership skills
   * Ability to work with dissatisfied customers and assist in resolving their issue.
   * Commercial Insurance experience is required; Understanding of or ability to further develop knowledge of commercial systems, products and underwriting guidelines.
   * Excellent organizational skills, with the ability to multi-task
   * Ability to prioritize to achieve desired results
   * Excellent collaboration skills and ability to work in a team environment
   * Critical listening and thinking skills; demonstrated ability to problem solve
   * Ability to become a trusted advisor to the agent or customer
   * Analytical skills
   * Ability to make informed decisions, achieving the appropriate results.
   * Strong knowledge of MS Word and Excel.
   * Flexibility with covering hours of 8am to 5 pm M-F
   
   Education and Experience:
   
   * High School Diploma or equivalent
   * College degree and/or commercial insurance experience preferred
   
   Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.

   Copy this example

   

5. Post your job

   To find agency service coordinators for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any agency service coordinators they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level agency service coordinators with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your agency service coordinator job on Zippia to find and recruit agency service coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit agency service coordinators, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new agency service coordinator

   Once you've found the agency service coordinator candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new agency service coordinator first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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