Applied Insight jobs in Columbia, MD

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Be a part of operating the world's largest cloud computing infrastructure! Amazon Web Services is seeking a motivated professional for a Data Center Logistics Manager position. The ideal candidate possesses a strong work ethic, attention to detail, the ability to meet deadlines, and a commitment to Operational Excellence. The Logistics Manager is responsible for the oversight of multiple spare parts rooms located in staffed and un-staffed Data Centers. The role incorporates analyzation and continuous improvement around effectiveness of work methods, procedures, controls, and staffing. Our Logistics Managers ensure performance plans are set, maintained, continuously improved upon, and difficult problems are met with creative solutions to achieve highly accurate and timely inventory movement throughout our Data Centers. This position requires that the candidate selected be a US citizen and obtain and maintain an active TS/SCI security clearance with polygraph. Key job responsibilities - Manage, coach, and develop Logistics Specialists utilizing available training programs, informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback. - Generate and communicate highly accurate, accessible inventory metrics reporting to Stakeholders - Develop and implement consistent metrics to gauge employee performance. - Train hourly associates in required department processes. - Creatively resolve problems and make department impacting decisions in a highly ambiguous environment - Run stock level reports and analyze results; optimize on-hand stock levels in effort to decrease cost-to-serve and increase efficiency of stock holdings. - Set and monitor inventory levels of stock rooms to ensure that proper stock levels are maintained to support build and repair activities. - Work closely with the logistics purchasing team to ensure cluster level stock is kept at appropriate levels. - Design, assess, and implement new strategies and initiatives to continuously exceed Customer expectations. - Continuous improvement through implementation of LEAN processes About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 5+ years of work in a management position with 5 or more direct reports experience - 3+ years collecting data and reporting against key performance metrics and 3+ years in inventory control and/or Inventory Management Systems (IMS/WMS) PREFERRED QUALIFICATIONS- Proven ability to identify issues, develop solutions & drive results. - Proven ability to motivate teams and manage conflict; ability to provide effective feedback that will develop your teams - Highly developed written and verbal communication skills and high attention to detail, follow-up, multi-tasking and conflict resolution. - Lean Certification and/or Six Sigma belt - Experience with BI Analytics Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $65,000/year in our lowest geographic market up to $125,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

Do you like helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks? Amazon Web Services is looking for highly talented and technical consultants to help accelerate our growing Professional Services business. This is an excellent opportunity to join Amazon's world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies. Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs. We are looking for someone who is passionate about: - Be great fun to work with at AWS, we have a credo of “Work hard. Have fun. Make history”. In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact. - Enjoy working with Intelligence Community customers. You will have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of Intelligence Community customers. - Have a strong understanding of large scale computing solutions. The ideal candidate will have past experience working as a systems or support engineer. You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions. You will regularly take part in deep-dive education and design exercises to create truly innovative solutions built on AWS. It is expected to work from one of the above locations (or customer sites) at least 1+ days in a week. This is not a remote position. You are expected to be in the office or with customers as needed. This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. About the team About AWS AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS- 3+ years of in design/implementation/operations/consulting with distributed applications experience - 1+ years of software development, or 1+ years of software development experience - Bachelor's degree, or 1+ years of relevant technical position experience - Current, active US Government Security Clearance of TS/SCI with Polygraph PREFERRED QUALIFICATIONS- 5+ years of IT implementation experience - Experience and technical expertise (design and implementation) in cloud computing technologies - Experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience - Experience migrating or transforming legacy customer solutions to the cloud - Experience managing data center operations, including data assurance, monitoring, alerting and notifications demonstrated ability to think strategically about business, product, and technical challenges - Knowledge of compliance and security standards across the enterprise IT landscape Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

How would you like to be a part of Earth's most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world's most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world's largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Chief Engineers (CE) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. We have a passion for learning and evolving, it's how we have helped define ourselves as leaders in the industry. Let's work hard, have fun, and make history! Key job responsibilities - Act as the primary escalation point for all facilities-related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. for night shift personnel. - Perform root cause analysis of equipment failures, and troubleshooting of facility within internal Service Level Agreements (SLA). - Provide training and guidance to Engineering Operations Technicians and responsible for working with Facility Manager (FM) to set team culture for night shifts. - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - May assist in the build out of new facilities and assist in projects to increase current facility efficiency - Working outside of normal business hours for routine maintenance as required, including responding to out-of-hours emergency calls. - Communicate complex technical information to a non-technical audience. - Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency - Ensure all safety procedures are adhered to by vendor and Amazon staff - Establish building performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance. - Utilize Microsoft Excel, Word, Outlook and other basic administrative tools to perform day to day tasks Physical Requirements: - Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations: - Regularly lift and/or move up to 39 pounds independently - Participate in group lifts for 40+ pounds - Maintain balance and perform construction tasks while on a ladder - Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position - Work in an environment requiring provided ear protection A day in the life This role acts as Amazon's front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment that supports servers that must maintain better than 99.999% uptime. Equipment will include but is not limited to stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment. The CE directs, trains and supports technicians in their role of providing hands-on electrical and mechanical equipment troubleshooting and operations. Implementation and execution of site/equipment-specific training exercises is also expected. They manage projects from conception to completion. These projects involve independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in both local and global settings. The CE will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS- 3+ years of vendor management experience - 4+ years of relevant work in a data center or other critical environment experience - 5+ years of data center engineering or operations experience - 5+ years of Microsoft Office including Outlook, Word, and Excel experience - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field - Experience in vendor management - Experience in a data center or other critical environment - Experience in data center engineering or operations - Experience with Microsoft Office including Outlook, Word, and Excel PREFERRED QUALIFICATIONS- 3+ years of construction or project management experience - Electrical or mechanical Journeyman License - operating engineering license such as DC II, DC III, or equivalent - Experience in construction or project management Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $83,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

MANTECH seeks a motivated, career and customer-oriented Senior CNO Developer to join our team in Annapolis Junction, Maryland. We're looking for a Senior Capability Developer to join our elite team. In this role, you'll apply your deep technical expertise to analyze, reverse-engineer, and develop mission-critical capabilities that directly support national security objectives. You will be a key player in a fast-paced environment, tackling unique challenges at the intersection of hardware, software, and embedded systems. Responsibilities include but are not limited to: Develop custom software tools and applications using Python, C, and Assembly, focusing on embedded and resource-constrained systems. Conduct rigorous code reviews to ensure the quality, security, and performance of developed software. Reverse engineer complex hardware and software systems to understand their inner workings and identify potential vulnerabilities. Perform in-depth vulnerability research to discover and analyze weaknesses in a variety of targets. Collaborate with a team of skilled engineers to design and implement innovative solutions to challenging technical problems. Minimum Qualifications: Bachelor's degree and 12 years of experience; or, a high school diploma with 16 years of experience; or, an Associate's degree with 14 years of experience. A Master's degree may substitute for 2 years of experience, and a PhD may substitute for 4 years of experience. Must have 7 years of position-relevant work experience Proficiency in programming and application development. Strong scripting skills, particularly in Python, C, and Assembly. Deep expertise in managing, configuring, and troubleshooting Linux. Experience in embedded systems. Experience in reverse engineering and vulnerability research of hardware and software. Experience in code review. Preferred Qualifications: Experience in CNO (Computer Network Operations) Development. Experience in virtualization. Knowledge of IoT (Internet of Things) devices. Experience with Linux Kernel development and sockets. Knowledge of integrating security tools into the CI/CD (Continuous Integration/Continuous Delivery) pipeline. Networking skills. Clearance Requirements: Must have a current/active Top Secret/SCI clearance. Physical Requirements: The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. 10040 10041 Key job responsibilities As an experienced technology professional, you will be responsible for: - Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs - Providing technical guidance and troubleshooting support throughout project delivery - Collaborating with stakeholders to gather requirements and propose effective migration strategies - Acting as a trusted advisor to customers on industry trends and emerging technologies - Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience - 5+ years of experience in cloud architecture and implementation - 5+ years of leading and/or participating in teams that design/implement/consult distributed applications or equivalent education experience - 5+ years of software development tools and methodologies - Current, active US Government Security Clearance of TS/SCI with Polygraph PREFERRED QUALIFICATIONS- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation) - AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred - Experience with automation and scripting (e.g., Terraform, Python) - Knowledge of security and compliance standards (e.g., HIPAA, GDPR) - Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences - Experience leading a team(s) of developers, architects or administrators that deliver technical capabilities to US Government customer(s). Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

MANTECH seeks a motivated, career and customer-oriented Systems Engineer III to join our team in Annapolis Junction, Maryland. ManTech is currently seeking Systems Engineer III to join our team at Annapolis Junction, MD. We are seeking a Senior Systems Engineer who is a seasoned IT professional responsible for designing, implementing, and a top-level trouble shooter supporting a high-level architecture of an organization's backend infrastructure. You will communicate with other project personnel, Government stakeholders, and senior executives. Responsibilities include but are not limited to: Administer and maintain IT infrastructure by utilizing expert-level knowledge of the Linux operating system, along with deep expertise in server administration, virtualization, and cloud platforms like AWS or Azure, to manage the organization's backend systems. Develop and implement automation solutions through creating scalable automation services using strong scripting and orchestration skills, with proficiency in tools like Python, Bash, and Ansible. Design and manage system architecture by applying systems engineering principles to design, implement, and manage the high-level architecture of the organization's backend infrastructure. Ensure network and system security through a strong understanding of networking and security fundamentals, including TCP/IP, firewalls, and VPNs, to protect the organization's infrastructure. Communicate with stakeholders - Interact directly with government personnel, senior executives, and other project members to discuss technical issues and project status. Provide technical guidance and troubleshooting as a top-level troubleshooter, addressing technical considerations, problems, and issues for both internal teams and government stakeholders. Minimum Qualifications: Bachelor's degree in STEM field or Highschool and 13 years of experience; Associates and 11 years of experience in lieu of degree, a candidate holding a relevant master's degree may be granted 2 years' experience credit for that extra education, a candidate holding a relevant PhD degree may be granted 4 years' experience credit for that extra education. 5 years of position-relevant work experience. DoD 8570.01-m IAT Level II. Strong proficiency in scripting and automation, with hands-on experience in Python, Bash, and an infrastructure orchestration tool like Ansible. Experience in front-end web development to create internal tools and solutions. Proven background as an Orchestration Engineer or in a similar role focused on building scalable automation services. Solid grasp of TCP/IP networking, firewalls, VLANs, and VPNs. Expert-level knowledge of the Linux operating system. Preferred Qualifications: Experience with full-stack development, including creating and interacting with databases and APIs. Knowledge of Infrastructure as Code (IaC) principles, preferably with experience using Terraform. Familiarity with public cloud platforms (AWS, Azure, GCP) and container technologies (Docker, Kubernetes). Proficiency with virtualization platforms such as VMware vSphere or Microsoft Hyper-V. Exceptional troubleshooting and problem-solving skills, with a talent for systematically diagnosing and resolving complex technical issues. A foundational understanding of traditional Systems Administration principles Clearance Requirements: Must have a current/active TS/SCI Physical Requirements: The person in this position must have the ability to perform tasks while stationary 50% of the time at a computer, with specific emphasis on visual acuity for close-range work. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations

Immediate need for a talented Administrative Assistant IV. This is a 06 months contract opportunity with long-term potential and is located in Owings Mills ,MD(Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:25-94478 Pay Range: $30 - $32/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Provide support to assigned executives during peak periods, absences, or transitional phases, supporting complex calendar and meeting management, document preparation, communications, and planning. Support shared mailbox and intake workflows by triaging requests, gathering key details, and ensuring completion timely. Review and analyze mail and incoming memos, drafting, editing, and formatting documents, letters, emails, presentations, and reports to determine their significance and plan distribution. Book travel, manage itineraries, process expense reimbursements, and understand corporate policies related to T&E. Provides support on ad hoc assignments and specialized administrative projects. Key Requirements and Technology Experience: Key Skills; Calendar Management Traveling management Expense Concur MS Office Excel Excellent verbal, written, and interpersonal communication skills, exceptional customer service, organizational, and time management skills. Strong ability in anticipating needs, taking initiative while building trust with executives, team members, and business partners, while upholding service standards for operational excellence. Strong analytical, critical thinking, problem-solving skills, high attention to detail, and quality control with ability to identify errors, inconsistencies, and gaps in complex or messy data. High proficiency with Microsoft 365 (Outlook, Word, Excel, PowerPoint, SharePoint), MS Apps (Planner, Forms, Power Automate, & Power BI), and Team, Zoom, & Adobe. High school diploma or GED required. 5 years of experience supporting C-Suite executives required. Experience managing projects, developing workflows, reporting, or digital administrative tools, highly desired. Our client is a leading Investment Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction. Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters Job Title Apache Kafka SME or Lead Job Location Bethesda, MD [Hybrid Work] Duration 12 Months [Potential Extensions] Note: Title is NOT mandatory, Need someone who has worked majorly on Kafka Deployments and has understanding of Kafka Architecture. Pay Rate $90/hr on C2C || $78/hr W2 Years of Exp 12+ years Responsibilities • Lead the architecture, design, and deployment of Apache Kafka-based platforms. • Define best practices and standards for Kafka implementation, integration, and security across the organization. • Collaborate with business stakeholders, solution architects, and engineering teams to translate business requirements into scalable and resilient Kafka architectures. • Oversee the setup, configuration, and tuning of Kafka clusters to ensure high availability and performance. • Develop and enforce policies for data retention, topic management, security, and disaster recovery. • Guide migration and integration projects, including legacy system modernization and cloud adoption using Kafka. • Mentor and train development teams on Kafka concepts, tools, and best practices. • Monitor system health, troubleshoot complex issues, and implement proactive performance improvements. • Stay abreast of new developments in the Kafka ecosystem and recommend adoption of relevant technologies. Required Skills & Qualifications • Bachelor's or Master's degree in Computer Science, Engineering, or a related field. • 15 years of total IT experience, including at least 5 years architecting and managing large-scale Kafka deployments. • Expertise in Apache Kafka internals, including producers, consumers, brokers, partitions, replication, and ZooKeeper. • Strong knowledge of event-driven architecture, stream processing (Kafka Streams, ksql DB), and real-time analytics. • Deep experience integrating Kafka with various data sources, sinks, and enterprise systems (e.g., databases, microservices, cloud platforms). • Hands-on experience with Kafka security (SSL, SASL, ACLs), data governance, and compliance. • Proficiency in scripting and programming languages commonly used with Kafka (such as Java, Scala, or Python). • Understanding of containerization and orchestration technologies (Docker, Kubernetes) as related to Kafka deployments. • Excellent problem-solving, communication, and stakeholder management skills. • Experience leading technical teams and mentoring junior engineers. Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.

Job Title: Certified Pharmacy Technician Contract: 3-months contract with possible extension Shift: 2nd shift - start between 12:00 PM - 04:00 PM / 3rd Shift -Starts around 09:00 PM-11:00 PM (Monday to Friday - Overtime work needed) Hours Per week: 40 hours per week Responsibilities: Fills daily drug orders accurately and efficiently in a timely manner, under the supervision of a pharmacist. Assists in processing returned drugs and recycle/dispose per procedure. Assist in prepacking frequently ordered medications, label and store, as needed during low volume times Packages materials and products manually. Pull/pick medications from shelving and other medication storage areas (prepack racks). Apply labels to blister cards and then scans product for accuracy check. Alerts pharmacist on duty of any medication/product that is not scanning properly. Maintains designated workstation areas and replenishes all stock supplies needed. Follow all applicable government regulations including HIPPA. Overtime, holidays and weekends may be required and/or expected. Complies with departmental policies regarding safety, attendance, and dress code. Picking, labeling, scanning and otherwise preparing the finished prescription for final verification by a pharmacist. Other duties as assigned. Team Composition: Collaborative team environment with pharmacists, technicians, and clerks working together to ensure timely prescription fulfillment. Physical Demands: Visual acuity to see and read fine prints. Must be able to hear normal voice sounds. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. May sit, stand, stoop, bend and walk intermittently during the day. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Ideal Candidate Background: Prior experience in a pharmacy setting (retail or long-term care preferred). Minimum (Required): High School diploma or equivalent. Ability to work at a moderate speed. Ability to read, write, speak and understand English. Possess and Maintain a Clear and Active MD Pharmacy Technician License issued by MD Board of Pharmacy. Nice-to-Have Skills: Pharmacy technician with experience in a high-volume retail environment. Licensing Requirements: Must be registered with the Maryland Board of Pharmacy (MDBOP). Interview Process Format: In-person at the pharmacy. Rounds: Single round. Video/Phone: Not applicable. Technicality: Informal; includes a tour and explanation of duties. In case, you are interested in the opportunity, kindly forward your updated resume along with contact information at **************** or you can Call or Text at **************

Is attention to detail among your key strengths? Do you like getting things right and seeing a task through to completion? Can you see yourself playing an important role on a team dedicated to producing world-class quality electronic products? Our production team is a close-knit group of professionals who are upbeat, talented and extremely proud of their work and the cutting edge products they produce. We use state of the art Surface Mount Technology (SMT) & Inspection equipment to assemble our own high quality printed circuit cards. We are searching for an organized, detail-oriented, and friendly SMT Operator to join our production team and take pride in sending products to Test with minimal defects. Join us and become part of the future of computing technology! Essential Duties and Responsibilities Operate SMT equipment to place components according to IPC A 610 Class III standards and inspect using AOI machine Operate Screen printer to print solder on PCB and inspect using SPI machine Operate Convection Oven Inspect printing and component placement Hand place components before sending boards through the oven Maintain all documentation necessary as required by the process Perform necessary maintenance on SMT equipment Occasionally some overtime or working on the weekends may be required Requirements High School Diploma or equivalent U.S. Citizenship Hands on experience with assembling PCB's Hands on experience with a Pick and Place machine Ability to lift 20 lbs Attention to Detail Strong Oral and Written Communication Ability to effectively work in a team environment Able to adapt to change Desired Technical Background Bachelor's degree Experience in handling SMT components, boards, and tools for assembly Experience with Solder Printer to Oven and all additional equipment in between Experience following manufacturing documentation and procedures. Experience following quality standard and inspection requirements to IPC 610 A Class III. Able to read and understand engineering bill of materials and drawings

We are seeking a highly skilled and detail-oriented Payroll Manager to oversee and manage all aspects of payroll processing for employees (both union and non-union). The Payroll Manager will ensure compliance with collective bargaining agreements (CBAs), labor laws, and company policies while ensuring accurate and timely payroll processing for all staff. The ideal candidate will have experience in union payroll systems, possess strong leadership skills, and be well-versed in payroll and union reporting. Job Function • Oversee end-to-end payroll processing for employees ensuring timely and accurate distribution of wages and benefits. • Ensure proper application of collective bargaining agreements (CBAs) in all payroll calculations. • Manage payroll deductions including taxes, union dues, insurance premiums, and retirement contributions. • Maintain and update employee records • Generate and submit payroll reports for tax filings, 401(k), deductions, and union reporting requirements. Job Requirements • Bachelor's degree in Accounting, Finance, Business Administration, or a related field (preferred). • 3 years' experience in payroll processing and cost accounting, including job costing, labor and overhead allocation, expense and deduction tracking, and financial reporting compliance. • Strong knowledge of payroll systems, accounting software, and union-related payroll processes • Comprehensive understanding of collective bargaining agreements, labor laws, state laws, and union regulations. • Proficiency in Microsoft Office. • Knowledge of federal, state, and local payroll taxes and reporting requirements. • Experience supervising teams and managing payroll operations.

Job Title: Operations Associate Job Type: Full-Time We are seeking a proactive and detail-oriented Operations Associate to support daily operational and administrative functions across the organization. In this role, you will help ensure seamless internal workflows, support employee lifecycle activities, manage vendor relationships, and assist leadership with process improvements. This is an excellent opportunity for a motivated individual looking to advance their career in operations and administrative management. Key Responsibilities Coordinate day-to-day operational and administrative support activities to ensure business continuity. Streamline internal processes to enhance productivity and operational efficiency. Manage vendor and supplier contracts, including tracking, updates, and renewals. Support contract compliance and assist with reviewing key terms to protect organizational interests. Assist with employee lifecycle activities including onboarding, offboarding, and performance tracking. Coordinate exit processes and ensure accurate completion of required documentation. Provide operational support to senior management for various strategic and administrative initiatives. Identify opportunities for process improvements and contribute to organizational enhancements. Help enforce operational policies and contribute to updates as needed. Qualifications & Requirements Bachelor's degree in business administration, Operations Management, Human Resources, or a related field (Master's degree is a plus). 1-2 years of experience in administrative or operational support preferred. Strong organizational and time-management skills with the ability to handle multiple priorities. Excellent communication, interpersonal, and problem-solving capabilities. Knowledge of HR and operational functions including onboarding, offboarding, and workflow coordination. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Self-driven team player with adaptability and a continuous-improvement mindset.

ARM Group LLC is seeking a Civil or Environmental Project Manager with land development experience to join our fast-growing Energy and Power practice. In this role, you will manage development projects for renewable energy installations, working at the intersection of sustainable energy and environmental compliance. The successful candidate will collaborate with our multidisciplinary team of engineers, scientists, geologists, CAD designers, and administrative staff to deliver comprehensive solutions that meet our clients' energy goals. As a Project Manager, you will oversee stormwater management design, erosion and sediment control planning, and related land development engineering for solar, wind, and other energy & power projects. You will apply your technical expertise to complete engineering calculations, prepare detailed reports, and develop design drawings using CAD Software. This role requires strong communication skills, as you will regularly interface with regulatory agencies, clients, and internal project teams to ensure project success. Location: This position can be filled in our Columbia, MD office. Primary Responsibilities: · Manage and coordinate the development, design and permitting of multiple projects simultaneously for various projects throughout the Mid-Atlantic region (ARM territory) with a primary focus in Maryland. · Prepare and review engineering designs and permit applications in order to acquire approvals. · Maintain complex schedules, develop project timelines, coordinate with subcontractors, and manage people and materials, acting as the direct point of contact for all stakeholders, in order to complete jobs on schedule and within budget guidelines. · Monitor project work progress, adhering to the scope of work, and communicating with key stakeholders. · Assess and mitigate project risks; Pro-actively recognize problems and develop effective solutions. · Perform quality assurance and quality control evaluations and/or check technical calculations and prepare project specifications. · Prepare detailed models and technical documents to present project design/feasibility findings to stakeholders. · Evaluate the economic, engineering, or pragmatic feasibility of projects based on site and/or building constraints (i.e., constructability assessment). Requirements · Professional Engineer (P.E.) License in Pennsylvania, Maryland, Virginia, or other mid-Atlantic state(s). · Bachelor's degree or equivalent in engineering (Civil or Environmental) from an accredited four-year college or university. · 5+ years of experience designing and permitting projects involving land development or land use permitting. · Experience with stormwater management plans, erosion & sediment control planning and permitting (NPDES). · Knowledge of State environmental regulations and experience navigating local permitting authorities for zoning, subdivision, and stormwater ordinances. · Strong organizational and time management skills with proven ability to manage multiple, complex projects. · Creative and detail-oriented team player with a strong work ethic, self-motivated mindset, and eagerness to grow. · Ability to communicate effectively verbally and in writing with key stakeholders, including officials and environmental regulators, to exchange information, clearly explain the project goals, obtain permit approvals, coordinate compliance efforts. · Articulate, confident and able to effectively present information and respond to questions from managers, clients, and the general public. · Experience managing vendor and client payment terms to achieve positive cash flow by reviewing project billings, accounts receivable, monitoring work in progress preparing client invoices and assisting with payment collection. · Reasonably proficient in AutoCAD, Hydrocad (or alternate stormwater modeling software), MS Office Suite, and MS Project or equivalent project scheduling software. Your Wellness, Our Priority: A Look at Our Benefits We invest in our team's well-being and future through a comprehensive benefits package with a range of offerings designed to support you holistically. Our health and wellness offerings include two Health Insurance options (Traditional PPO and QHDHP with an HSA), vision and dental coverage, life insurance, disability protection, accident and critical illness coverage. To enhance your future financial security, we provide a 401(k) with company match, HSA/FSA accounts, and 529 college savings plans. Work-life balance is prioritized through our generous PTO starting at 15 days per year and 10 paid holidays per year, giving you ample time to rest, recharge, and attend to life outside the office. An Employee Assistance Program is provided to you and your household with resources to assist you in managing a variety of situations. We invest in your professional growth through our Tuition Reimbursement program and continuing education opportunities. After 6 months of employment, all team members become eligible for quarterly bonuses, providing additional avenues for financial growth. This robust package is designed to foster a workplace where you can thrive both personally and professionally, underscoring our dedication to your overall well-being and future success. Compensation Description: Project Manager: $92,200-123,000/year, based on experience

Lab Associate - Overnight Shift (Contract) Shift: Monday-Friday | 11:30 PM - 8:00 AM We are seeking a reliable and detail-oriented Lab Associate to work in a fast-paced, high-volume diagnostic laboratory environment. This contract role involves performing routine laboratory tests, following SOPs, handling samples, maintaining equipment, and ensuring efficient workflow throughout the lab. This is an excellent opportunity to gain hands-on laboratory experience with a stable and growing organization. Responsibilities Perform a variety of diagnostic tests using laboratory instruments Follow written SOPs and quality guidelines Prepare, handle, and organize samples Maintain accurate documentation and data entry Support inventory and supply management Keep the workspace clean and compliant with lab safety standards Assist with general lab operations in a fast-paced setting Qualifications Must-Have Requirements: Ability to read, understand, and follow SOPs Comfortable multitasking in a high-volume environment Strong computer and data-entry skills Ability to stand for long periods and occasionally lift items Preferred (Nice to Have): Previous laboratory experience Background in Biology or related life sciences

Role: Accounts Payable Duration: Long term Contract Look for experience with automation, AI, OCR, or any type of automated systems. 3 years AP experience in automated world, with various ERP financial systems experience (ex, SAP, Peoplesoft, Workday) in both invoice processing and expense report processing Must Have: Purchase Order Experience Nice to Haves: Automation (any automation system AP type software. Auditoria HUGE plus but hard to find) WorkDay Similar work environment/size as client [government heavy ppl do NOT work well] Tools: MS Office Skills, any ERP system (Workday is a plus), anything in business process driven system is key (SAP, PeopleSoft, any large ERP systems). Any automation system AP type software (Auditoria is a huge plus, will be harder to find) Concur invoice.

Responsibilities Peraton is currently seeking to hire an experienced Public Affairs Specialist for the USCYBERCOM program located at Fort Meade, MD. Supports the planning and implementation of a comprehensive public affairs program for the Command Coordinates efforts to inform interested public, to include other agencies, organizations, and Command personnel Writes, edits, and prepares news release and programs for press, radio, and television as well as the organization and layout of publications and other informational material used in the public affairs program, ensuring conformation to Command and Government guidelines Prepares responses to information requests on assigned programs from the news media, specialized groups, and/or general public; local, state, and Federal elected officials; and special interest groups, community, and civic organizations Exhibits knowledge and application of a wide range of oral, written, social, visual communications concepts, principles, policies, practices, methods, applications, techniques, standards, and trends Contributes substantively to the planning and implementation of a comprehensive public affairs program for the Command With no guidance, coordinates efforts to inform interested public, to include other agencies, organizations, and Command personnel With no guidance, writes, edits, and prepares information for release to the media, specialized groups, general public, Government officials, and other Government organizations Exhibits in-depth knowledge of and application of a wide range of oral, written, social, visual communications concepts, principles, policies, practices, methods, applications, techniques, standards, and trends #COSS Qualifications Requirements: Minimum six years of experience as a DOD Public Affairs Specialist Minimum of High School Diploma Strong attention to detail and organizational skills. Excellent communications skills. US Citizenship required Active TS/SCI Poly Benefits: Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and participation in an attractive bonus plan. Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Salary range: $89,000 - $99,325 Home Innovation Research Labs is the premier provider of marketing research services to manufacturers of construction-related products, their trade associations, and government agencies in housing studies. It also houses a life-size research home within its state-of-the-art focus group and laboratory facility. This house is built to scale for conducting usability studies of construction materials, tools, and equipment. We are seeking a Senior Construction Market Research Analyst to lead qualitative and quantitative research, conduct analysis, and report the findings to our building product manufacturer and service clients. Responsibilities include: Manage and support qualitative and quantitative marketing research projects Includes research design, project scheduling, budgeting, conduct, analysis, and report writing Apply knowledge of construction and marketing research to develop marketing and communications strategies for the nation's leading manufacturers and service suppliers Analyze Home Innovation's extensive building products demand data, uncover relevant market trends, and report or present the findings Maintain relationships with client and research vendors Identify and develop strategic relationships with clients and research contractors Skills, Education and Experience: Two or more years in a construction-related field is Preferred, possessing a good understanding of the construction industry, materials, and processes Three or more years in a marketing research function Strong written and verbal communication skills, interpersonal skills, and leadership abilities Skilled in analysis, report writing, and client presentations Bachelor's degree in business, communications, or behavioral science discipline is required, Master's degree a PLUS Home Innovation Research Labs is a full-service consulting, product testing, and accredited third-party certification agency dedicated solely to issues related to the home building industry. Through an interdisciplinary research approach, we help to find a home for innovation in the residential construction industry. Located just outside Washington D.C. and Annapolis, MD, the Home Innovation Research Labs offers competitive salaries, a generous 401(k) plan, health, dental, life and disability insurance, two weeks paid vacation to start, personal leave, in-house fitness gym, flexible work hours, telecommuting, and much more. Visit our website at ********************** for more information on our services. Please send cover letter and resume to ************************** Reference job code #25-05 EH Home Innovation Research Labs is an equal opportunity employer and will employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status, genetic information, or disability. Home Innovation Research Labs participates in E-Verify.

Take2 has proven experience bridging the intersection of technology and people solutions. As a proven, trusted provider for our Federal and commercial clients, we provide the right solutions, at the right time through trusted partnerships, customized to solve our client's unique business challenges. Take2 invests time, discipline, and rigor into our technology and people solutions, as well as utilizes our proprietary People Cloud. Whether we are bridging the gap between IT talent and our customers' business challenges, Take2 will work as a partner to best resolve client needs. Take2 is hiring a cleared Help Desk Specialist. This role requires a Secret Clearance or Higher to interview. This position is onsite and will require you to work out of Colorado Springs: Job Description: Take2 is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As a Helpdesk Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems. Shifts: The position involves 12-hour shifts, either Wednesday to Friday with alternating Tuesdays OR Saturday to Monday with alternating Tuesdays, on a semi-annual rotation. This schedule alternates between daytime and overnight shifts to ensure coverage for the 24/7/365 operations. 12-hour shifts 3 or 4 days per week; however, one week is 36 hours and the next week is 44 hours (4 hours off) The Schedule is: 1) Weekday Shift (Wed-Fri) alternating Tuesdays 2) Weekend Shift (Sat-Mon) alternating Tuesdays Shifts are as following: 5:30 AM - 5:30 PM 5:30 PM - 5:30 AM Specific Responsibilities: Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person Assist customers, troubleshoot problems, and coordinate technical support. Account creations, account lockouts, password changes Record events and problems and their resolution in logs Follow-up and update customer status and information Log and route service requests and incidents in an incident management system. Maintain service level agreements related to Desk Side support Service/Incident requests Direct unresolved issues to the next level of support team member Establish phone bridge with next level of support and customer leads per SOP's Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system Requirements Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered. Active Secret clearance is required. Due to agency and contract requirements, candidates must be U.S. citizens with no dual citizenship. This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule. Telework: Candidates must reside within a commutable distance and be available to work onsite at the customer's discretion. This includes being on-site during the transition period. Must be based around Colorado Springs, CO. 0-3 or more years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service. 0-3 or more years of experience utilizing any Incident Management Ticketing System such as: Remedy v20.02 ServiceNow

We believe that by equipping researchers with rapid insights and providers with tailored, on-demand data, we can help people lead better, healthier lives. At Digital Infuzion, we harness innovative healthcare solutions and cutting-edge bioinformatics to make meaningful impacts in patient care. Our team thrives in a creative, open, and growth-oriented environment, guided by our core values: Outcomes First: Focusing on what matters most and making timely, informed decisions. Innovative: Embracing creativity and continuous improvement to drive novel solutions. Radical Candor: Communicating openly and honestly, balancing direct feedback with genuine care. Never Satisfied: Pursuing excellence and continuous growth beyond the status quo. Resilient: Adapting and persevering through challenges, turning obstacles into opportunities. If you're passionate about leveraging technology to improve healthcare and want to work in an environment that values innovation and collaboration, we may have just the opportunity for you. Position Overview As a Data Analyst and Curator, you will play an integral role in organizing, harmonizing, and managing data from multiple sources (i.e., databases, Excel spreadsheets, etc.) to assist cognitive scientists to upload and download mental health data and to ensure data quality. You may also generate metrics reports, visualizations that support evidence-based decision-making by stakeholders, and/or dashboards. This hands-on role involves the organization and quality management of clinical research data and the preparation of reports to present and explain findings to senior leadership and various stakeholders. Demonstrated experience in analyzing data to identify best practices, areas of improvements, and lessons learned is an essential facet of this role. This is an exciting and unique opportunity for candidates who are able to recognize and synthesize information and analyze data and statistics for trends and patterns with a keen attention to detail. Responsibilities Abstract information that involves protocol or contact/site activities and appropriate the data into the correct databases to support clinical trials. Provide data mining and quality assurance of clinical trial data and help colleagues with research as needed. Track and monitor metrics providing timely and quality updates. Analyze data quality issues, mapping documents and queries in order to troubleshoot and correct data issues compared to source data. Accurately enter required data into one or more databases, documents, or spreadsheets, and assume accountability for data integrity and transparency of metrics/analytics reports. Utilize data expertise to improve data validity and integrity across the enterprise and design preventative safeguards to prevent future issues. Share findings and assist in making actionable recommendations. Understand flow and transformation of data and define modifications based on data mapping business rules. Independently validate work products and deliverables before QA and reconcile inconsistencies. Manage multiple priorities within an agile framework and set expectations regarding timelines. Responsible for managing stakeholder requests, communications, and triaging issues for timely resolutions; Selects relevant information from a variety of sources in order to prepare documents, reports, summaries, and replies to inquiries, ensuring accuracy and proper format of the information provided. Requirements Bachelor's degree in Healthcare, Science, Computer Engineering or related scientific, technical, or clinical discipline is required. Advanced skills in Microsoft Excel (e.g., familiar with VLOOKUP, SUMPRODUCT, SUMIF functions and pivot tables) data analysis and data modeling experience. Strong research skills and ability to synthesize and summarize information. Exceptional written and oral communications skills. Strong interpersonal skills with the ability to develop relationships and engage with internal and external stakeholders quickly. Excellent organizational and time management skills with the ability to manage multiple projects, set priorities, and meet deadlines. Meticulous data entry skills, strong attention to detail, and accuracy including the ability to proof work products accurately. Demonstrate flexible approach with short deadlines with the ability to adapt quickly and learn new tasks independently. Preferred Skills and Experience: Experience working within clinical research domain Experience with programming languages and development environments for database management systems, such as Oracle SQL Developer Digital Infuzion does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor per Federal laws. We can provide reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact Human Resources at **********************. The decision on granting reasonable accommodation will be made on a case-by-case basis.