How to hire an assistant collections manager

How to hire an assistant collections manager, step by step

Here's a step-by-step assistant collections manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an assistant collections manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new assistant collections manager
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the assistant collections manager you need to hire. Certain assistant collections manager roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   An assistant collections manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, assistant collections managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents assistant collections manager salaries for various positions.

   Type of Assistant Collections Manager	Description	Hourly rate
   Assistant Collections Manager	Financial managers are responsible for the financial health of an organization. They produce financial reports, direct investment activities, and develop strategies and plans for the long-term financial goals of their organization.	$15-29
   Manager	Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department... Show more	$17-44
   Cash Manager	A cash manager is responsible for monitoring cash flow, analyzing financial transactions, and allocating adequate budget and resources for every department's operations. Cash managers conduct data and statistical analysis to determine the company's expenses and financial loss and strategize techniques in minimizing those risks... Show more	$31-62

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Loan Applications
   • Customer Satisfaction
   • Delinquent Accounts
   • Past Due Accounts
   • Credit Card
   • FDCPA
   • Debt Repayment
   • Bank Deposits
   • Payment Arrangements
   • Customer Accounts
   • Outbound Calls
   • Collection Efforts
   • Charge Offs

   Check all skills

   Responsibilities:

   • Manage all accounts receivable activities including billing, customer dispute resolution, cash application collections, write-offs and month-end reconciliations.
   • Ensure compliance with all state and federal guidelines for all transactions (FDCPA).
   • Improve overall relationship with CMS regarding billing & collection practices from previous negative relationship.
   • Direct and administer internal / SOX audits to ensure regulatory compliance and operational efficiency/accuracy.
   • Develop standardized AR follow-up processes and diminish outstanding AR relate to Medicare and other healthcare payers.
   • Perform collections activities on delinquent loan accounts to include repossessions, foreclosures, bankruptcy proceedings, and disposition of repossess assets.

3. Make a budget

   Including a salary range in your assistant collections manager job description is one of the best ways to attract top talent. An assistant collections manager can vary based on:

   • Location. For example, assistant collections managers' average salary in oklahoma is 42% less than in new york.
   • Seniority. Entry-level assistant collections managers 48% less than senior-level assistant collections managers.
   • Certifications. An assistant collections manager with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in an assistant collections manager's salary.

   Average assistant collections manager salary

   $44,728yearly

   $21.50 hourly rate

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   Entry-level assistant collections manager salary

   $32,000 yearly salary

   Updated December 15, 2025

4. Writing an assistant collections manager job description

   An assistant collections manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of an assistant collections manager job description:

   Assistant collections manager job description example

   Signal Financial is a progressive and growing Credit Union with over 24,000 members and more than $450+ million in assets. We are committed to building a new way of banking for our current and future members in the Washington Metro area. Our goal is to be a progressive multi-billion-dollar financial institution by re-inventing the way we operate, particularly when it comes to enhancing the membership experience. We aim to do this by being innovative, creative and nimble in offering distinctive products and services.
   
   As the assistant collections and recoveries manager you will be responsible for activities related to loss mitigation, monthly delinquency meetings, bankruptcies, repossessions, pending foreclosures, other real estate owned (OREO), charged off accounts, and judgments. You will report directly to the Collection & Recoveries Manager. You will assist with overseeing the collection and recoveries team and functions to ensure the accurate and efficient collection of delinquent loan, visa and member share accounts. In addition, you will help in overseeing and supervising collection and recoveries staff. Finally, you will be responsible to minimize write offs and maximize recoveries
   
   Assist with the management of staff and area functions to achieve credit union goals and within credit union policies and procedures. Ensures all attempts are made to recover Credit Union assets and that total delinquency levels for the credit union are maintained at reasonable levels.
   
   Assist with fulfilling all needed staff management responsibilities including interviewing candidates, making hiring recommendations, coaching, counseling and managing performance of staff. Complete performance appraisals.
   
   Assist with cross training efforts and ensure that all team members are cross trained in all collection and recovery functions.
   
   Assist with the completion of specific Collection Department procedures, while ensuring that all procedures are in compliance with all existing credit union and collections laws
   
   Assist with the management of aging loan reports through consistent agent follow up, ensuring timely collection of payments and providing regular updates to the collections manager
   
   Ensures all calls are completed accurately and in compliance with the Fair Debt Collection Practices Act (FDCPA). Also oversee department call and email queues for timely and efficient call handling and email responses internally and externally
   
   Work collaboratively with the collections manager to finalize month-end reporting including charge off reports, delinquency reports, and providing the necessary information to the accounting department to finalize the calculation of the allowance for loan losses.
   Review and recommend accounts for repossession, foreclosure, settlement or charge-off. Assist with the review and provide recommendations related to workout loan options. From a collection and recoveries perspective, assist with monitoring and oversight of the credit unions overdraft privilege program. Assists with assembling documentation related to collections for all NCUA, financial statement or outsourced internal audits. Responsible for the completion of all annual mandated training requirements including but not limited to Bank Secrecy Act/Anti-Money Laundering/OFAC/Cybersecurity/Diversity & Anti- Harassment/Fair Lending. Ability to step into the role of Collection Manager in Manager's absence Ability to work additional hours to complete important deadlines and when short-staffed Ability to demonstrate high Emotional Intelligence Performs other duties as assigned by the CFO and/or the collections manager.
   Position Requirements High School Diploma or GED required. College degree preferred Proven record for achieving month-end goals & meeting deadlines. Excellent written and verbal communication skills Minimum of 2 years progressive experience in either consumer collections and/or lending Previous supervisory experience preferred. Prior collections experience in a credit union experience a plus. Ability to handle multiple priorities simultaneously. Attention to detail, organizational skills and ability to adapt in a changing environment Strong analytical skills, ability to think strategically and influence business decisions Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws
   The list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem as necessary.
   We are proud to be an EEO/AA/Minorities/Females/Disabled/Veterans employer.

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5. Post your job

   To find the right assistant collections manager for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with assistant collections managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit assistant collections managers who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your assistant collections manager job on Zippia to find and recruit assistant collections manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit assistant collections managers, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new assistant collections manager

   Once you've decided on a perfect assistant collections manager candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new assistant collections manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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