How to hire a baggage agent

How to hire a baggage agent, step by step

Here's a step-by-step baggage agent hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a baggage agent job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new baggage agent
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your baggage agent job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a baggage agent for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A baggage agent's background is also an important factor in determining whether they'll be a good fit for the position. For example, baggage agents from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents baggage agent salaries for various positions.

   Type of Baggage Agent	Description	Hourly rate
   Baggage Agent	Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.	$11-18
   Transportation Clerk	As a Transportation Clerk, your job is to assess the contents of freight goods and their associated documents. You will be required to check the consignment and the designation details of all containers, passengers, and articles... Show more	$9-19
   Reservations Agent	Reservation agents, also known as travel clerks, are responsible for helping clients plan and book their reservations. They are often employed by hotels, resorts, airlines, car rentals, and travel agencies... Show more	$12-18

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Passenger Luggage
   • Unload Luggage
   • Safety Procedures
   • Computer System
   • Ground Support Equipment
   • Dollies
   • Equipment Checks

   Responsibilities:

   • Used detail orient skills in customer interaction, booking and ticketing reservations and rerouting passengers using SABRE reservations system.
   • Retrieve and unload luggage from airplanes and provide customer assistance for commuters.

3. Make a budget

   Including a salary range in your baggage agent job description is a great way to entice the best and brightest candidates. A baggage agent salary can vary based on several factors:

   • Location. For example, baggage agents' average salary in mississippi is 43% less than in new jersey.
   • Seniority. Entry-level baggage agents earn 38% less than senior-level baggage agents.
   • Certifications. A baggage agent with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a baggage agent's salary.

   Average baggage agent salary

   $14.86hourly

   $30,906 yearly

   ---

   Entry-level baggage agent salary

   $24,000 yearly salary

   Updated December 14, 2025

4. Writing a baggage agent job description

   A job description for a baggage agent role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a baggage agent job description:

   Baggage agent job description example

   **Pay: $15.00/hr**
   
   **Shifts: 5:00am-1:30pm & 8:00am-4:30pm & 2:00pm-10:30pm**
   
   **Full- Time ONLY**
   
   **Essential Functions:**
   
   As a valued member of the PrimeFlight team, you will:
   
   + Load and unload baggage
   
   + Sort and stack baggage on specified carts, conveyors, or screening machines
   
   + Safely transport baggage on carts in specified areas
   
   + Transport oversize baggage or live animals as necessary
   
   + Ensure and maintain an adequate supply of baggage tubs for baggage conveyor belts
   
   + If/When working with In-Line Baggage System:
   
   + Clear jams on baggage conveyor systems
   
   + Clean debris from belt system
   
   + Manually encode baggage numbers for misread bag tags
   
   + Lift, sort, and stack baggage when belt system is inoperable
   
   + Move oversize bags to airline carousel
   
   + Demonstrate regular, predictable attendance at job location
   
   + Exceed PrimeFlight customer service and safety standards
   
   + Carry out other duties as assigned
   
   **Competency:**
   
   To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Customer Service, Interpersonal, and Oral Communication
   
   **Qualifications:**
   
   To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
   
   **General Qualifications:**
   
   + 18 years of age
   
   + Reliable transportation
   
   + Eligible to work in the United States
   
   **Education/Experience:**
   
   N/A
   
   **Language Ability:**
   
   Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively in English.
   
   **Reasoning Ability:**
   
   Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
   
   **Computer Skills:**
   
   No skills needed.
   
   **Certificates and Licenses:**
   
   No certifications needed.
   
   **Supervisory Responsibilities:**
   
   This job has no supervisory responsibilities.
   
   **Work Environment:**
   
   The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
   
   The noise level in the work environment is usually moderate but may become high at various times. Employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.
   
   Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather.
   
   **Physical Demands:**
   
   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
   
   + Continuously stand and walk for 6-8 hours
   
   + Repeatedly lift 70 pounds or more:
   
   + Must be able to lift, push, pull, or carry heavy bags
   
   + Must be able to bend, stretch, twist, squat, and reach out with the body, arms, and/or legs
   
   + Must be able to lift bags high enough to transport luggage
   
   + Use hands to finger, handle, or feel
   
   + Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
   
   + Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
   
   + Because the job involves heavy physical work, it is important to be physically strong.
   
   PrimeFlight Aviation Services is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right baggage agent for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your baggage agent job on Zippia to find and recruit baggage agent candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit baggage agents, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new baggage agent

   Once you've decided on a perfect baggage agent candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new baggage agent. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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