Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
Return missed phone calls, emails, from customers
Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
Accurately record issues and data into Dealer Management System. Attention to detail critical
Conduct Transactions w/ system; walk customer through correction and provide summary
Communicate estimated completion time, regular updates and follow through on each customer vehicle
Coordinate the detail of every vehicle prior to delivery
Coordinate the delivery time or pick up with each customer
Follow up with Customer on services provided; ensure they are satisfied with the work performed
Performs other duties as requested
Requirements
Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
Understanding of basic automotive techniques related to repair and servicing of automobiles
Ability to follow oral and written instructions with attention to detail
Willingness to learn new and innovative automotive technologies
Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
Perform detailed daily record keeping and reporting
Effectively handle multiple priorities, organize workload, and meet deadlines
Work in a team-based environment and achieve common goal.
Dealer Management System(s), Outlook, and MS Office
QUALIFICATIONS
Must have and maintain a valid driver's license and an acceptable and safe driving record.
Must be 21 years old or older.
Must be able to pass a drug test screening.
Must be able to pass a background screening check.
EMPLOYMENT BENEFITS INCLUDE:
Paid Vacation and Holidays
401(K)
Vision Insurance
Dental Insurance
Medical Insurance
BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER
$42k-73k yearly est. 5d ago
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General Sales Manager - Bert Ogden Toyota
Bert Ogden Automotive Group 3.2
Bert Ogden Automotive Group job in Harlingen, TX
Our company has an outstanding opportunity for a results-focused, highly driven and experienced General Sales Manager who would be responsible for the dealerships sales objectives, goals, and overall customer satisfaction at the dealership. To accomplish this task, the manager must effectively manage the sales personnel; have a strong knowledge of the local market and a understanding of the sales departments financial data.
Job Responsibilities
Qualified candidate must have a minimum of 5 years of experience in dealer management
Passionate about customer retention and CSI in Sales
Determine monthly and yearly forecasts in terms of unit sales, gross profit objectives, and departmental profits.
Work with each salesperson & manager to work on specific goals and objectives that are set and established.
Create a positive sales culture for the team & create a “team” atmosphere focusing on employee retention.
Conduct Sales meetings.
Maintain a balanced inventory in new and used sales.
Work with the marketing department to create the best overall strategy that can help the dealership meets it goals in sales.
Play an active role in the community
Requirements
Responsible, ethical and committed
Professional
Previous sales success
Drug screen, background check and clean driving record
Performance driven with a need to succeed
Certificates, Licenses, Registrations (Including Driver's License)
Operator Driver's License; State Inspection License.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
Health, Vision & Dental Insurance
Paid Vacation
Paid Holidays
Incentives
About Our Dealership
We are not your typical auto group. Here at Bert Ogden Auto Group, we actually look out for our community. Whether we are supporting a fundraiser through a local school or working with a local charity or organization, we are always doing as much as we can to improve South Texas. It's good to know, that when you shop with Bert Ogden Auto Group, you are supporting a local business that keeps its money right here in South Texas.
We are proud to call South Texas our home, and with 18 different dealerships and 23 lines from which to serve you, we are bound to have a location in your neighborhood. We serve countless cities, towns, and communities including McAllen, Mission, Harlingen, Edinburg, and all points in between. If you live, work, or travel in South Texas, then allow Bert Ogden Auto Group to welcome you at one of our dealerships with open arms. We hope to work with you soon.
$109k-213k yearly est. 60d+ ago
Sales -Product Brand Specialists
Gillman Automotive Group 4.1
Harlingen, TX job
LEARN! EARN! AND HAVE FUN!
Immediate Openings!
Be ready to Start!
No experience necessary!
Earn while you learn!
Automotive Product/Brand Specialists!
COME JOIN OUR FRIENDLY AND KNOWLEDGEABLE TEAM!!!!!!!!!
Plenty of opportunities are available on a daily basis to grow!
There is plenty of personal or digital training available on a daily basis!
Easy DIGITAL Mobile Marketing from your phone!
Create and share experiences and content with customers!
Earn BIG rewards through CHEVROLET and GILLMAN!
Make a difference in your communities!
Work-life balance!
Benefits
Medical/Dental/Vision/Life
401(k) with company match
Paid vacation
Employee discounts
Drug-Free work environment
E.O.E
Must be eligible to work in the US and pass pre-employment screening to include MVR, drug test and criminal background check.
About
Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru.
$42k-88k yearly est. 60d+ ago
Bert Ogden Harlingen Hyundai Porter
Bert Ogden Auto Group 3.2
Bert Ogden Auto Group job in Harlingen, TX
Full-time Description
Bert Ogden Hyundai
************************
8621 W Expressway 83
Harlingen, TX 78552
Full-Time
The Porter oversees the cleaning of new and used units. Conducts delivery of units as needed. Run errands when needed (i.e., pick up customers, mail, delivery of parts, etc.). Maintains the car lot organized and check vehicles before going home to ensure they are locked, and no damage has been done.
ESSENTIAL DUTIES
Clean interior and exterior of new and used vehicles, including the trunks and glove compartments.
Keep vehicle lot neat and orderly, moving units as directed by sales manager and in accordance with dealership display standards.
Pick up vehicles from and deliver vehicles as needed.
Pick up customers or drop them off as needed by the sales department.
Buildings and grounds maintenance as needed.
Assist with shop clean-ups and deliveries when needed.
Attend any training sessions required by management.
Deliver and pick up vehicles and new vehicle processing.
Employees accurately complete all assigned tasks in a timely manner.
Ability to follow all directives from supervisor/manager.
Proactively seek additional work and provide status updates to supervisor.
QUALIFICATIONS
Clean driving record.
Manual dexterity.
Good judgment.
Ability to use hand and power tools and other machinery safely.
Ability to multitask effectively and efficiently.
EDUCATION and/or EXPERIENCE
High School Diploma
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly required to talk or listen. The employee is regularly required to sit; use hands to finger, handle, or feel.
Must be able to lift up to 20 pounds at times.
Occasional lifting, standing, crawling, reaching, use of stairs.
Occasional attendance at social gatherings.
Ability to travel occasionally.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Texas Driver's License
Must maintain a clean driving record
EMPLOYMENT BENEFITS INCLUDE:
Paid Vacation and Holidays
401(K)
Vision Insurance
Dental Insurance
Medical Insurance
Requirements
OTHER REQUIREMENTS
Must Pass a Background Check
Must Pass a Drug Test
Must be 21 Years-Old or older
Full-time Description
We are looking for a reliable and detail-oriented Automotive Inventory Photographer to support the marketing and inventory process across our dealership group. This role is responsible for photographing new and used vehicles as they arrive, ensuring consistent, high-quality visual representation for online platforms and internal systems. This is a critical step in our vehicle merchandising process and helps drive customer engagement and sales.
Key Responsibilities:
Photograph new and used vehicles upon arrival using company standards for angles, lighting, and consistency
Upload images promptly to our vehicle inventory management systems (e.g., vAuto, HomeNet, Dealer.com - platform will be trained if unknown)
Ensure each vehicle is clean and photo-ready before imaging
Stage vehicles in appropriate backgrounds (or designated photo booths/lots)
Maintain a consistent daily workflow to ensure fast vehicle turnaround
Re-shoot vehicles as needed due to weather, damage, or updates
Communicate with the inventory team to track incoming vehicles and prioritize shoots
Occasionally assist in basic image editing or cropping if necessary
Requirements
High school diploma or equivalent required
Basic photography knowledge preferred (professional camera experience a plus but not required)
Strong attention to detail
Comfortable working outdoors in varying weather conditions
Able to move and stage vehicles safely (must have a valid driver's license)
Dependable and self-motivated with the ability to work independently
Ability to learn and use dealership software or image upload platforms
Working Conditions:
Majority of work is outdoors on the dealership lot
Must be able to walk, bend, stand, and drive vehicles for extended periods
May involve light physical labor (e.g., cleaning windshields, moving signs)
EMPLOYMENT BENEFITS INCLUDE:
Paid Vacation and Holidays
401(K)
Vision Insurance
Dental Insurance
Medical Insurance
$27k-38k yearly est. 60d+ ago
Bert Ogden Mcallen Nissan Parts Manager
Bert Ogden Auto Group 3.2
Bert Ogden Auto Group job in McAllen, TX
Full-time Description
Bert Ogden McAllen Nissan Parts Manager
Parts Manager
DEPARTMENT: Parts Department
REPORTS TO: General Manager
PURPOSE:
The Parts Manager is responsible for running a profitable and efficient parts department. S/he will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising. The Parts Manager must be an investment advisor and profit producer.
ESSENTIAL DUTIES:
Promote and maintain excellent customer service and employee satisfaction.
Forecast goals and objectives for the department and strive to meet them.
Strive for harmony and teamwork with all other departments.
Work with the Service Manager and Body Shop Manager to ensure a timely turnaround of parts needed for internal jobs.
Prepare and administer an annual operating budget for the parts department.
Attend managers' meetings. Understand, keep abreast of, and comply with federal, state, and local regulations that may affect parts sales.
Hire, train, motivate, counsel, and monitor the performance of all parts department staff. Direct and schedule the activities of all parts department employees.
Provide technical assistance to parts department employees. Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation.
Monitor parts department employees' payroll records.
Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.
Handle customer complaints immediately and according to the dealership's guidelines
Establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business. Monitor and adjust inventory to minimize obsolescence.
Establish individual parts inventory levels and balance them for maximum turnover.
Set and enforce a policy on the special ordering of parts.
Direct outside parts and counter sales efforts, including a telemarketing program attorney to ensure completeness and legibility.
Prepare documents for submission to financial institutions according to requirements of applicable lender.
Prepare payoff checks for new vehicles and trade-ins.
Prepare trade-in stock jackets. Posts vehicles sales and purchases.
Process all wholesale deals. Interface with wholesaler to complete all wholesale transactions.
Input inventory control information.
Maintain up to date knowledge of dealership policies and lending institution procedures and requirements sufficient to promptly effectuate contract acceptance and payment. Monitors for compliance with all applicable federal, state, and local taxes and fees.
Reconcile all applicable vehicle sales account schedules. Pay off all GMAC flooring.
Responsible for accounting of all demo records.
Assist in sales tax reconciliation. Assist in answering dealership phones.
Ensure that all purchases are properly accounted for before payment is made. Monitor the percentage markup on parts obtained locally.
Ensure that all parts are properly tagged to ensure that the dealership is recovering full credit from the factory. Assist in the collection of past-due accounts.
Other duties as needed.
Requirements
Ability to read and comprehend instructions and information.
High school diploma or the equivalent.
Two years of experience in an auto repair/parts facility.
ASE certification preferred.
One year of supervisory experience.
Excellent communication, supervisory, and managerial skills.
Ability to operate the department at a profit according to dealership guidelines.
BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER
$61k-80k yearly est. 60d+ ago
Bert Ogden Toyota Of Harlingen Windshield Technician
Bert Ogden Auto Group 3.2
Bert Ogden Auto Group job in Harlingen, TX
Repair damaged windows and windshields. Install new windows and windshields. Weatherproof windows and windshields. Provide estimates to customers. Use a variety of tools to complete repairs as efficiently as possible.
Responsibilities:
· Assessing damage: Evaluating the severity of windshield cracks and chips to determine if repair is possible or if a replacement is needed.
· Cleaning and preparing the area: Thoroughly cleaning the damaged area on the windshield to ensure proper adhesion of repair resin.
· Injection of repair resin: Using specialized tools to inject a resin compound into the crack or chip, filling the damaged area.
· Curing the resin: Applying heat to the resin to properly cure and solidify it, preventing further crack propagation.
· Inspecting the repair: Checking the repaired area for quality and functionality.
· Customer interaction: Explaining the repair process to customers, providing estimates, and addressing any concerns.
· Maintaining tools and equipment: Cleaning and properly storing specialized repair tools and supplies.
Skills and Qualifications:
· Manual dexterity:
· Precise hand-eye coordination is necessary for accurately injecting resin into small cracks.
· Attention to detail:
· Careful inspection of the damage and meticulous application of repair materials are crucial.
· Technical knowledge:
· Understanding the different types of windshield damage and the appropriate repair techniques.
· Customer service skills:
· Ability to communicate effectively with customers and address their concerns.
Requirements
· Must be 21 or older
· Must have a Valid Texas Driver's License
· Must pass a hair follicle drug test
· Must pass a background check screening
$30k-36k yearly est. 60d+ ago
Bert Ogden Quality Control Specialist Mazda Subaru Volvo Edinburg
Bert Ogden Motors 3.2
Bert Ogden Motors job in Edinburg, TX
Full-time Description
The QC Specialist is responsible for performing final quality inspections on all serviced vehicles to ensure they meet Bert Ogden Auto Group's safety and quality standards prior to customer delivery. This includes verifying proper torque of all lug nuts and confirming that the oil pan drain plug and oil filter housing are properly secured and free of leaks. The QC Specialist serves as the final checkpoint to guarantee that all vehicles are safe, compliant, and ready for release.
Requirements
Perform final quality inspections on all serviced vehicles before release.
Verify all lug nuts are present, undamaged, and torqued to manufacturer specifications.
Inspect oil pan drain plug and oil filter housing for proper installation and leaks.
Use proper tools and PPE, ensuring torque wrenches and inspection equipment are calibrated.
Document inspection results using the QC Inspection Checklist for each vehicle.
Red-tag and report any failed inspections or safety concerns immediately to the Shop Foreman or Service Manager.
Record all corrective actions and re-inspect vehicles after repairs.
Ensure all completed checklists are signed, dated, and attached to the Repair Order.
Coordinate with Service Advisors and Cashiers to verify QC completion before vehicle delivery.
Maintain consistent adherence to Bert Ogden Auto Group's safety and quality standards.
Remain available during all shop hours and ensure coverage during absences.
Uphold zero tolerance for missed inspections or critical safety errors.
QUALIFICATIONS
Ability to work efficiently in a fast-paced environment.
Advanced knowledge of vehicle maintenance procedures.
Effective communication skills with customers and team members.
EDUCATION and/or EXPERIENCE
Strong attention to detail and organizational skills.
Proficiency in using torque wrenches and inspection tools.
Ability to accurately complete documentation and follow processes.
Effective communication with technicians, service advisors, and management.
PHYSICAL DEMANDS & WORK ENVIRONMENT
Ability to stand, bend, and move under vehicles for extended periods.
Must be able to lift up to 50 lbs. safely.
Occasional lifting, standing, crawling, reaching, use of stairs.
Occasional attendance at social gatherings.
Ability to travel occasionally.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Texas Driver's License
OTHER REQUIREMENTS
Pass Background Check
Pass Drug Test
21 Years-Old or Older
EMPLOYMENT BENEFITS INCLUDE:
Paid Vacation and Holidays
401(K)
Vision Insurance
Dental Insurance
Medical Insurance
$40k-58k yearly est. 60d+ ago
Bert Ogden Harlingen Car Detailer Service/Sales Department
Bert Ogden Auto Group 3.2
Bert Ogden Auto Group job in McAllen, TX
Full-time Description
We are looking for a reliable and detail-oriented Automotive Inventory Photographer to support the marketing and inventory process across our dealership group. This role is responsible for photographing new and used vehicles as they arrive, ensuring consistent, high-quality visual representation for online platforms and internal systems. This is a critical step in our vehicle merchandising process and helps drive customer engagement and sales.
Key Responsibilities:
Photograph new and used vehicles upon arrival using company standards for angles, lighting, and consistency
Upload images promptly to our vehicle inventory management systems (e.g., vAuto, HomeNet, Dealer.com - platform will be trained if unknown)
Ensure each vehicle is clean and photo-ready before imaging
Stage vehicles in appropriate backgrounds (or designated photo booths/lots)
Maintain a consistent daily workflow to ensure fast vehicle turnaround
Re-shoot vehicles as needed due to weather, damage, or updates
Communicate with the inventory team to track incoming vehicles and prioritize shoots
Occasionally assist in basic image editing or cropping if necessary
Requirements
Requirements
High school diploma or equivalent required
Basic photography knowledge preferred (professional camera experience a plus but not required)
Strong attention to detail
Comfortable working outdoors in varying weather conditions
Able to move and stage vehicles safely (must have a valid driver's license)
Dependable and self-motivated with the ability to work independently
Ability to learn and use dealership software or image upload platforms
Working Conditions:
Majority of work is outdoors on the dealership lot
Must be able to walk, bend, stand, and drive vehicles for extended periods
May involve light physical labor (e.g., cleaning windshields, moving signs)
EMPLOYMENT BENEFITS INCLUDE:
Paid Vacation and Holidays
401(K)
Vision Insurance
Dental Insurance
Medical Insurance
$22k-26k yearly est. 24d ago
Bert Ogden Toyota Of Harlingen Receptionist
Bert Ogden Auto Group 3.2
Bert Ogden Auto Group job in Harlingen, TX
The receptionist is responsible for meeting and greeting the customers as they enter the building. By presenting a professional appearance, maintaining an upbeat attitude, to provide a positive first impression. The receptionist should project the same presence on the phone when customers call. In addition, in the receptionist role, you must know to whom to route incoming calls and be able to take notes accurately when calls cannot be routed to the appropriate person.
ESSENTIAL DUTIES:
• Answers, screens, and directs calls on multi-line phone system in a courteous and professional manner; takes messages and/or forwards telephone calls to appropriate employee, voice mail,
• Clears messages each morning and delivers to appropriate employees.
• Meets and greets all visitors/customers; determines their needs and directs them to the appropriate employee/locations.
• Responds to visitors, clients, and employees in a courteous and professional manner.
• Opens and routes incoming mail.
• Prepares and forwards outgoing mail and packages.
• Composes and types routine correspondence as required.
• Performs general clerical duties including but not limited to filing, photocopying and mailing as required.
• Organizes and maintains file system; files correspondence and other records.
• Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized.
• Prepares and maintains meeting and conference room reservation and catering schedules; circulates schedule to appropriate staff.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
· Meet and greet customers with courtesy and efficiency.
· Maintain a professional appearance.
· Use of appropriate telephone techniques and phone etiquette
· Answer customer's questions over the phone
· Refer callers to the right department, if department is not available, a message is to be taken.
· When a message is taken from the customers, it should be clear and legible.
· File paperwork (receipts / vehicle plates)
· Sort and deliver mail to managers within the same building.
· Operate fax machine / scanners.
Performs other related duties as assigned by management.
Requirements
Excellent verbal and written communication skills.
Strong interpersonal skills.
Ability to understand and follow written and verbal instructions
Ability to deal effectively with a diversity of individuals at all organizational levels.
Commitment to excellence and high standards.
Strong organizational skills; able to manage priorities and workflow.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Bilingual skills a plus.
Other Requirements:
Must be 21 or older
Must have a valid Texas Driver's License
Must pass a drug test screening
Must pass a background check screening
EMPLOYMENT BENEFITS INCLUDE:
Paid Vacation and Holidays
401(K)
Vision Insurance
Dental Insurance
Medical Insurance
BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER
$24k-30k yearly est. 60d+ ago
Finance Manager - Bert Ogden Toyota
Bert Ogden Automotive Group 3.2
Bert Ogden Automotive Group job in Harlingen, TX
Finance and Insurance (F&I) Manager - Bert Ogden Toyota
This is an incredible opportunity for an experienced professional who is excited by automotive F&I and passionate about customer service. We are currently seeking an F&I manager to join our amazing team. We need a leader with a strong focus on compliance requirements and product knowledge, who can train bright new talent, clearly communicate product features and benefits, and who can confidently close the sale.
Job Responsibilities
Contract new business, sell and close deals
Generate finance income on all sold customers
Check/verify paperwork involved with cash, finance or loan transactions
Contract or collect all money at closing
Seek bank approval on financed and leased deals
Maintain a working knowledge of leases, “balloons”, etc.
Promote Credit Life/Accident & Health sales
Assist in acquiring approval from lenders
Understand all programs and rate options offered by our lenders
Solicit extended warranty sales (aftermarket)
Handle all cancellations for extended warranties and credit life
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies. Top performers in this position have an earning potential of $XXX,XXX or more.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
Health, Vision & Dental Insurance
Paid Vacation
Paid Holidays
Incentives
About Our Dealership
We are not your typical auto group. Here at Bert Ogden Auto Group, we actually look out for our community. Whether we are supporting a fundraiser through a local school or working with a local charity or organization, we are always doing as much as we can to improve South Texas. It's good to know, that when you shop with Bert Ogden Auto Group, you are supporting a local business that keeps its money right here in South Texas.
We are proud to call South Texas our home, and with 18 different dealerships and 23 lines from which to serve you, we are bound to have a location in your neighborhood. We serve countless cities, towns, and communities including McAllen, Mission, Harlingen, Edinburg, and all points in between. If you live, work, or travel in South Texas, then allow Bert Ogden Auto Group to welcome you at one of our dealerships with open arms. We hope to work with you soon.
$74k-113k yearly est. 60d+ ago
Bert Ogden Edinburg Buick Gmc Parts Runner
Bert Ogden Motors 3.2
Bert Ogden Motors job in Edinburg, TX
This position requires a clean driving history. You will be using a company vehicle to deliver confidential documents between inner offer - sister stores, among other errands as required.
RESPONSIBILITIES:
Pick up and Deliver parts
Assist with the shipping and receiving parts
Run Errands in company vehicle to Department of Motor Vehicles, sister stores etc.…
Follow traffic laws and company rules regarding vehicle care and operation
Complete additional administrative / clerical tasks as needed
Requirements
REQUIREMENTS:
· Demonstrate attention to detail and organization skills
· Must be 21 years or older
· Must have a clear driving record
· Must have a valid Texas Drivers License
· Must pass a drug screening test
· Must pass a background check
$25k-31k yearly est. 60d+ ago
Bert Ogden Mission Chevrolet Bodyshop Estimator
Bert Ogden Chevrolet 3.2
Bert Ogden Chevrolet job in Mission, TX
Full-time Description
BERT OGDEN MISSION CHEVROLET BODYSHOP ESTIMATOR
The Estimator position interacts with customers to evaluate vehicle collision damage, body and paint concerns, manufacture warranty paint and body needs and offer any additional needed vehicle service needs. The Estimator acquires and retains customers for the Bert Ogden Auto Group Collision Repair Center services through the orchestrated fulfillment of customer needs. The estimator position is responsible for a high level of customer interaction as well as coordinating repair order completion with the blueprinting dept, body technicians and body shop parts department. The Estimator is expected to be an energetic, enthusiastic team member that presents a leadership example in all company activities.
Essential Duties and Responsibilities
Present a friendly, pleasant, accommodating, cheerful, courteous, helpful, outgoing disposition before all insurance company personnel and customers and fellow employees at all times.
Be consistent and reliable and adhere to work schedule with being present at the facility 30 mins before opening for production meetings and 30 mins after to verify deliveries and extend normal working hours as necessary to accommodate unusually heavy workload.
Communicate repair needs with customers and explain projected timelines and estimates.
Communicate customer expectations in production meetings and document via email to management and update customers throughout the repair process.
Effectively communicate with insurance companies and customers greeting everyone in the process of the vehicle being repaired and making every effort to make all customers or potentials customer feel comfortable and welcome during the sales and estimate process or whenever visiting the shop.
Make every attempt to resolve any customer concern before reaching management level using provided protocols and negotiation tools and report any deviations and remedies to management immediately via email or written documentation.
Deliver estimates, obtain work authorizations, and deliver repair orders, supplements, and warranties.
Confidence to handle high volumes under pressure.
Maintain a well-groomed appearance and organized work area.
Meet customer service standards by achieving positive customer service reviews.
Have Strong organizational computer skills with knowledge in Estimating and management systems including CCC One, Mitchell, Audatex, Profit Net Bodyshop Management System, and Reynolds and Reynolds Dealership Management System.
Thoroughly document repair process; prepare all damage reports in an accurate and efficient manner.
Estimate repairs by evaluating body damage, developing estimates, and preparing work orders.
Establish and maintain good work attitude and working relationships with other internal departments, insurance adjusters, employees, and customers to encourage repeat and referral business.
Demonstrate ethical business practices and integrity in all interactions to uphold the Bert Ogden Auto Group brand
Meet or exceed minimum individual daily, weekly, monthly and annual sales goals
Perform all assigned activities according to the Standardized Operating Procedures
Continuously strive to improve the efficiency of all company operations and, be willing to participate in company meetings and training programs which are sponsored by the company.
Follow all company policies and procedures.
Other duties as assigned.
Review the completed vehicle to check quality and thoroughness.
Requirements
QUALIFICATIONS:
**Must be 21 years old or older
**Must be able to pass a hair follicle drug test and a background screening check.
**Valid Texas driver's license and a good driving record.
**High school diploma or the equivalent.
**Ability to read and comprehend instructions and information.
**General mechanical skills.
**Manual dexterity.
**Good Judgment.
$52k-86k yearly est. 60d+ ago
Bert Ogden Mission Chevrolet Bodshop Technician
Bert Ogden Chevrolet 3.2
Bert Ogden Chevrolet job in Mission, TX
Full-time Description
BERT OGDEN MISSION CHEVROLET BODY SHOP TECHNICIAN
REPORTS TO: Body Shop Manager
PURPOSE:
This position is responsible for performing vehicle repair as assigned in accordance with dealer and factory standards.
ESSENTIAL DUTIES:
Performs work as outlined on repair order with efficiency and accuracy.
Diagnoses the cause of malfunction and performs the needed repair.
Communicates with Parts Department to obtain the needed parts.
Examines the vehicle to determine if additional safety or service work is required.
Advises Body Shop Manager if additional work is needed.
Documents all work performed as soon as the job is completed.
Uses basic mathematical skills to solve simple equations for mixing chemicals.
Attends factory sponsored training classes and keeps abreast of factory technical bulletins.
Understands and follows federal, state and local regulations such as the disposal of hazardous wastes.
Requirements
OTHER DUTIES:
· Ensures that customer cars are kept clean.
· Performs all other duties as assigned.
QUALIFICATIONS:
High school diploma or equivalent.
ASE certification preferred.
At least two years automotive experience.
Valid Drivers' License required.
Must be 21 years or older.
Must be able to pass a drug screening.
Must be able to pass a background screening.
EMPLOYMENT BENEFITS INCLUDE:
Paid Vacation and Holidays
401(K)
Vision Insurance
Dental Insurance
Medical Insurance
$32k-43k yearly est. 60d+ ago
Bert Ogden Fiesta Management File Clerk
Bert Ogden Auto Group 3.2
Bert Ogden Auto Group job in McAllen, TX
Full-time Description
This position is responsible for organizing and maintaining dealership records in an efficient manner enabling easy and quick retrieval. Delivering sensitive information to and from various dealerships and corporate departments, among other errands as required.
ESSENTIAL DUTIES
• Files/scans within appropriate file system all dealership forms, records, reports, correspondence, and other important material.
• Reads/examines incoming material for accuracy and legibility, gets clarification, if necessary, classifies properly and files within appropriate file system.
• Searches for and retrieves information contained in files as requested.
• Keeps files current.
• Keeps records of material removed from files.
• Disposes of obsolete files in accordance with established retirement schedule or legal requirements.
• Copies records as needed.
• Proactively seek additional work and provide status updates to supervisor/manager.
• Runs errands inside and outside the Bert Ogden organization in company vehicles.
• Follows traffic laws and company policies regarding vehicle care and operation.
• Assists with procuring items necessary for the office.
• Maintains a professional appearance and neat work area.
• Must complete all assigned tasks in a timely manner.
• Must be able to follow all directives from supervisor.
• Other duties as assigned.
Requirements
QUALIFICATIONS
• Basic understanding of office applications, including MS Office (Word, Excel, Power Point, Outlook)
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Ability to multitask efficiently and effectively.
EDUCATION and/or EXPERIENCE
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
• While performing the duties of this job, the employee is regularly required to talk or listen. The employee is regularly required to sit; use hands to finger, handle, or feel.
• Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with managers and employees.
• Prolonged periods of sitting.
• Must be able to lift up to 20 pounds at times.
• Occasional lifting, standing, crawling, reaching, use of stairs.
• Occasional attendance at social gatherings.
• Ability to travel occasionally.
CERTIFICATES, LICENSES, REGISTRATIONS
• Valid Texas Driver's License
OTHER REQUIREMENTS
• Pass Background Check
• Pass Hair Follicle Drug Test
• 21 Years-Old or Older
EMPLOYMENT BENEFITS INCLUDE:
• Paid Vacation and Holidays
• 401(K)
• Vision Insurance
• Dental Insurance
• Medical Insurance
$25k-31k yearly est. 60d+ ago
Sales Consultant - Bert Ogden Toyota
Bert Ogden Automotive Group 3.2
Bert Ogden Automotive Group job in Harlingen, TX
If you're ready to kick your sales career into overdrive, now is the perfect time to join our team of automotive sales professionals. This is an opportunity for you to turn your sales skills, excellent customer service and industry expertise into major profits. The sky is the limit for highly motivated, results-driven team players who want to not only close the sale, but to turn new buyers into lifetime customers.
Job Responsibilities
Understand and implement dealership sales process
Own every aspect of the sales process (from new client prospecting to vehicle delivery)
Present and demonstrate inventory
Review, update and manage daily inventory reports
Create and execute strategies for increasing market share
Prepare and review monthly plans with sales leadership
Maintain Customer Service Index, Gross Average and monthly units to dealership standards
Remain up-to-date on products, market trends and certification
Must be familiar with Client Relationship Management (CRM) software
Education and/or Experience
Experience, education and prior sales training are a PLUS.
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies. Top performers in this position have an earning potential of $XXX,XXX or more.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
Health, Vision & Dental Insurance
Paid Vacation
Paid Holidays
Incentives
About Our Dealership
We are not your typical auto group. Here at Bert Ogden Auto Group, we actually look out for our community. Whether we are supporting a fundraiser through a local school or working with a local charity or organization, we are always doing as much as we can to improve South Texas. It's good to know, that when you shop with Bert Ogden Auto Group, you are supporting a local business that keeps its money right here in South Texas.
We are proud to call South Texas our home, and with 18 different dealerships and 23 lines from which to serve you, we are bound to have a location in your neighborhood. We serve countless cities, towns, and communities including McAllen, Mission, Harlingen, Edinburg, and all points in between. If you live, work, or travel in South Texas, then allow Bert Ogden Auto Group to welcome you at one of our dealerships with open arms. We hope to work with you soon.
$46k-85k yearly est. 60d+ ago
Bert Ogden Ford Sales Manager
Bert Ogden Auto Group 3.2
Bert Ogden Auto Group job in Lyford, TX
Full-time Description
Sales Manager
DEPARTMENT: Sales
REPORTS TO: General Sales Manager
Full Time
PURPOSE:
The New-Vehicle Sales Manager is responsible for assisting the General Sales Manager in planning, organizing and controlling the activities of the New-Vehicle Sales department and in measuring the performance of the employees in the department.
ESSENTIAL DUTIES:
Forecast goals and objectives for the department and strive to meet them.
Strive for harmony and teamwork with all other departments.
Prepare and administer an annual operating budget for the new vehicle sales department with assistance from the Dealer and GSM.
Attend managers' meetings as requested.
Assist the General Sales Manager in forecasting controllable expense elements for the new-vehicle department.
Understand, keep abreast of, and comply with federal, state and local regulations that affect new-vehicle sales.
Hire, train, motivate, counsel, and monitor the performance of all new-vehicle sales employees.
Direct and schedule the activities of all department employees.
Oversee the efforts of new-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.
Communicate with new-vehicle salespeople to ensure that dealership policies and procedures are understood and followed.
Monitor salespersons' payroll records.
Set sales and gross objectives for new-vehicle salespeople.
Guide all salespeople in setting their objectives on a shorthand and long-range basis.
Review all new-vehicle salespersons' performance as shown on the Daily Sales Operating Control.
Assist in developing programs of improvement for those salespeople who are failing to reach their objectives.
Recommend for dismissal any salesperson failing to meet company objectives.
Conduct daily and weekly sales training meetings as directed by the General Sales Manager.
Work with salespeople on programs that will increase the new-car gross and increase F&I penetration.
OTHER DUTIES:
Must conduct periodic self-inspection for hazard assessment within the Ford sales department and recommend and document action needed and action taken.
Job Descriptions For Dealership Staff
Ensure that sales department employees follow safety policy and practices and that they report any and all accidents immediately.
Requirements
QUALIFICATIONS:
High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Two years of sales experience. supervisory experience preferred.
Excellent communication skills.
Must have a valid Texas driver's license and have and maintain an acceptable, safe driving record and safe driving.
Must pass a drug test screening.
Must pass a background check.
$53k-99k yearly est. 60d+ ago
Bert Ogden Mission Chevrolet Paint Prepper
Bert Ogden Chevrolet 3.2
Bert Ogden Chevrolet job in Mission, TX
Full-time Description
BERT OGDEN MISSION CHEVROLET PAINT PREPPER
(FULL-TIME)
Body Shop PAINT PREPPER
DEPARTMENT: Body Shop
REPORTS TO: Body Shop Manager
PURPOSE:
The Body Shop Painter will be responsible for all work assigned to him by the Body Shop Manager, and Assistant
Body Shop Manager, and for the maintenance and care of his equipment and supplies.
ESSENTIAL DUTIES:
· Answer phone or assist walk-ins as needed.
· Maintenance of Body Shop work areas and equipment.
· Maintaining a clean work environment in Body Shop.
· Detailing of vehicles for delivery.
· Basic preparation of vehicles and parts: e.g. sanding, taping, edge painting and polishing.
· Dismantling of vehicles and parts, reassembly of same.
· All technical work to be performed by hand, electrical or pneumatic tools.
· Assist technicians.
· Removal of debris and damaged parts for proper disposal. Warranty parts to be returned to Parts Dept.
OTHER DUTIES:
· Drive customers to work and home as required.
· Ensure that working areas are kept clean.
· Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes.
Requirements
QUALIFICATIONS:
Must be 21 years old or older.
High school diploma or the equivalent.
General mechanical skills.
Valid Texas Drivers License
Must Pass a Drug Test Screening - Must Pass a background check.
$34k-49k yearly est. 60d+ ago
Bert Ogden Internet Sales Representative
Bert Ogden Auto Group 3.2
Bert Ogden Auto Group job in McAllen, TX
Full-time Description
We are currently hiring for an internet sales representative for our locations.
Internet Lead Email and Phone Calls
Call each internet lead and set appointment.
Send email response to each internet lead using approved templates (Answer all customer questions).
Equity Mining
Will use available equity mining tools to set sales appointments.
Will work the service drive and convert service customers into sales customers.
Will call all Velocity Portal customers to set appointments.
Complete your daily work plan
Internet Follow Up Calls
Phone Follow Up Calls
Requirements
Must be 21 years old or older.
Must have a Valid Texas Driver License
Must be able to pass a background check screening.
Must be able to pass a hair follicle drug screening.
EMPLOYMENT BENEFITS INCLUDE:
Paid Vacation and Holidays
401(K)
Vision Insurance
Dental Insurance
Medical Insurance
BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER
$35k-48k yearly est. 60d+ ago
Bert Ogden Cadillac Edinburg Service Porter
Bert Ogden Auto Group 3.2
Bert Ogden Auto Group job in Edinburg, TX
BERT OGDEN CADILLAC
SERVICE PORTER
FULL-TIME Porter
DEPARTMENT: Service
REPORTS TO: Service Manager PURPOSE: The Service Porter is responsible for moving customer vehicles within the dealership, parking cars, and sometimes providing shuttle services. This position supports the service department by ensuring that vehicles are transported safely and efficiently, providing customers with a high level of service while they await repairs or maintenance.
ESSENTIAL DUTIES:
Move customer vehicles to and from the service area, parking lot, or designated areas in a safe and timely manner.
Provide shuttle services to customers, transporting them to and from the dealership as needed.
Maintain the cleanliness of vehicles, including washing and vacuuming vehicles as required.
Assist the service department by organizing and maintaining the parking lot, ensuring that vehicles are parked in an orderly manner.
Ensure all vehicles are secured properly after parking and that keys are returned to the appropriate locations.
Monitor vehicle flow in the service drive and lot to maintain an efficient work environment.
Provide excellent customer service by assisting customers with vehicle drop-off and pick-up procedures.
Maintain the cleanliness of the service drive and customer waiting areas.
Assist with other dealership tasks as needed, including helping technicians or service advisors when necessary.
Support the dealership's overall cleanliness by ensuring that the service department and surrounding areas are kept clean and organized.
All other duties as assigned.
QUALIFICATIONS:
High school diploma or equivalent required.
No prior experience is necessary, but customer service or previous valet experience is preferred.
Skills: Strong attention to detail and time management. Excellent communication and customer service skills. Ability to work efficiently and follow instructions in a fast-paced environment.
Licenses: A valid driver's license and a clean driving record are required.
Knowledge of automotive repair and maintenance preferred.
Good judgment.
Ability to handle machinery safely.
EMPLOYMENT BENEFITS INCLUDE:
Paid Vacation and Holidays
401(K)
Vision Insurance
Dental Insurance
Medical Insurance
Requirements
Must be 21 years of age or older.
Valid Texas driver's license and a good driving record.
Must be able to pass a drug test screening· Must be able to pass a background check screening.
Manual dexterity and good driving record.