How to hire a casualty claims supervisor

How to hire a casualty claims supervisor, step by step

Here's a step-by-step casualty claims supervisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a casualty claims supervisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new casualty claims supervisor
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The casualty claims supervisor hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

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   Hiring the perfect casualty claims supervisor also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of casualty claims supervisor salaries for various roles:

   Type of Casualty Claims Supervisor	Description	Hourly rate
   Casualty Claims Supervisor	Claims adjusters, appraisers, examiners, and investigators evaluate insurance claims. They decide whether an insurance company must pay a claim, and if so, how much... Show more	$28-85
   Claims Analyst	A claims analyst specializes in processing medical insurance claims. They are primarily responsible for verifying the authenticity and eligibility of claims, analyzing the billing, communicating with policyholders, and ensuring adherence to all the policies and regulations during the entire procedure... Show more	$13-37
   Worker's Compensation Claims Examiner	Worker's Compensation Claims Examiners are responsible for managing the overall process of compensation claims for workers. They review accurate submission of claim documents, determine the appropriateness of compensation, and finalize the amount before authorizing payment to the respective worker... Show more	$15-40

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Claims Handling
   • Employee Engagement
   • Performance Management
   • Leadership
   • Litigation
   • Direct Reports
   • SIU
   • Injury Claims
   • General Liability
   • Liability Claims
   • Coverage Analysis
   • Defense Counsel
   • Property Damage Claims
   • Settlement Authority

   Check all skills

   Responsibilities:

   • Manage day-to-day operations of claims department and provide general oversight and direction of all claims activity.
   • Train and develop staff in areas of claim investigation, negotiations, coverage and litigation management.
   • Coordinate the claims refer to the SIU unit.
   • Supervise subrogation and inter-company arbitration activities.
   • Work autonomously investigating homeowner's liability and automobile claims in the field.

3. Make a budget

   Including a salary range in your casualty claims supervisor job description is one of the best ways to attract top talent. A casualty claims supervisor can vary based on:

   • Location. For example, casualty claims supervisors' average salary in north dakota is 57% less than in washington.
   • Seniority. Entry-level casualty claims supervisors 66% less than senior-level casualty claims supervisors.
   • Certifications. A casualty claims supervisor with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a casualty claims supervisor's salary.

   Average casualty claims supervisor salary

   $103,706yearly

   $49.86 hourly rate

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   Entry-level casualty claims supervisor salary

   $60,000 yearly salary

   Updated December 15, 2025

4. Writing a casualty claims supervisor job description

   A casualty claims supervisor job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a casualty claims supervisor job description:

   Casualty claims supervisor job description example

   Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
   As a Casualty Claim Supervisor, you are accountable for:
   
   - Ensuring the delivery of timely and efficient service through the daily supervision of several examiner
   
   - Providing technical guidance to staff on claim investigation, reserving evaluation and resolution of claim
   
   - Reviewing individual adjuster work product and performance
   
   - Providing individual adjuster coaching and career development direction
   
   - Delivering timely performance management feedback and reviews to claims staff
   
   - Effectively control the use, work product and expenses of outside vendor
   
   - Develop and maintain strong business relationships with internal and external customer
   
   - Actively participate in committees and task force project
   
   Qualifications:
   
   Qualifications
   
   Knowledge, Skills and Abilities:
   
   - High level of expertise in all aspects of claims adjusting
   
   - Extensive knowledge of contracts, investigation techniques, legal requirements, and regulation
   
   - Ability to work effectively with a wide variety of people
   
   - An aptitude for evaluating, analyzing, and interpreting information
   
   - Excellent verbal and written communication skill
   
   - An ability to work well in team
   
   - Innovative thinker with ability to multi-task
   
   - Strong leadership skills and abilitie
   
   Education and Experience:
   
   - Bachelor's degree or equivalent experience
   
   - Minimum 5 years of insurance claims experience
   
   - Current adjuster license in one or more states preferred; willing to obtain additional state licensure
   
   Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.
   
   Pay Transparency*
   
   Does this requisition have a potential of being located in Jersey City or CO? If yes, please enter the Pay Transparency Disclosure Statement at the end of the external and internal job descriptions.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right casualty claims supervisor for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your casualty claims supervisor job on Zippia to find and recruit casualty claims supervisor candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with casualty claims supervisor candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new casualty claims supervisor

   Once you've found the casualty claims supervisor candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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