How to hire a consumer relations representative

How to hire a consumer relations representative, step by step

Here's a step-by-step consumer relations representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a consumer relations representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new consumer relations representative
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the consumer relations representative you need to hire. Certain consumer relations representative roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A consumer relations representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, consumer relations representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of consumer relations representative salaries for various roles:

   Type of Consumer Relations Representative	Description	Hourly rate
   Consumer Relations Representative	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$11-26
   Technical Service Representative	A Technical Service Representative is responsible for providing customer service with customers' technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users' problems on their hardware and software systems.They diagnose the system failures according to the customers' descriptions and identify technical solutions to avoid the reoccurrence of the same problem... Show more	$13-37
   Representative	Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living... Show more	$11-26

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Inbound Calls
   • Customer Complaints
   • Quality Customer Service
   • Conflict Resolution
   • Consumer Contacts
   • Customer Issues
   • Customer Inquiries
   • Consumer Inquiries
   • Consumer Calls
   • Telephone Calls
   • Customer Phone Calls
   • Consumer Complaints
   • Product Knowledge
   • Outbound Calls

   Check all skills

   Responsibilities:

   • Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
   • Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
   • Provide information about Cabela's products from company website.

3. Make a budget

   Including a salary range in your consumer relations representative job description is a great way to entice the best and brightest candidates. A consumer relations representative salary can vary based on several factors:

   • Location. For example, consumer relations representatives' average salary in georgia is 58% less than in district of columbia.
   • Seniority. Entry-level consumer relations representatives earn 58% less than senior-level consumer relations representatives.
   • Certifications. A consumer relations representative with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a consumer relations representative's salary.

   Average consumer relations representative salary

   $36,614yearly

   $17.60 hourly rate

   ---

   Entry-level consumer relations representative salary

   $23,000 yearly salary

   Updated December 18, 2025

4. Writing a consumer relations representative job description

   A job description for a consumer relations representative role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a consumer relations representative job description:

   Consumer relations representative job description example

   • Process customer orders with 100% accuracy and verifies product sold is at the current price

   • Manage EDI and B2B orders for timely processing of sales orders

   • Process all required transactions within 3rd party portals

   • Provide technical support on all products via phone, email, and live chat

   • Handle correspondence and verbal communications in a positive manner on product complaints as related to warranty policies

   • Escalate customer issues to the appropriate parties when necessary

   • Other duties as assigned

   Competencies: To perform the job successfully, the candidate must:

   • Possess strong written and oral communication– Varies writing style to manage customer expectations

   • Demonstrate initiative and problem-solving skills

   • Have a Customer Focused approach to problem solving

   • Be flexible to change and learn new processes quickly

   • Have strong analytical skills and detail oriented

   • Be resourceful and have a positive work ethic

   • Must be able to collaborate and contribute in an in-office team environment

   Education and/or Experience: College Degree; or minimum 1-2 years related experience. Prior experience working in Zendesk is a plus but not required.

   Physical Demands: Ability to sit for long periods of time in front of a computer screen in an office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand, walk, and pack out small parcel packages. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

   All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

   Copy this example

   

5. Post your job

   There are a few common ways to find consumer relations representatives for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your consumer relations representative job on Zippia to find and recruit consumer relations representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with consumer relations representative candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new consumer relations representative

   Once you have selected a candidate for the consumer relations representative position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new consumer relations representative first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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