How to hire a courtesy associate

How to hire a courtesy associate, step by step

Here's a step-by-step courtesy associate hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a courtesy associate job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new courtesy associate
• Step 8: Go through the hiring process checklist

Post a courtesy associate job for free, promote it for a fee

Post free

1. Identify your hiring needs

   Before you start hiring a courtesy associate, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a courtesy associate to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a courtesy associate that fits the bill.

   The following list breaks down different types of courtesy associates and their corresponding salaries.

   Type of Courtesy Associate	Description	Hourly rate
   Courtesy Associate	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$7-23
   Service Representative	Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers... Show more	$11-21
   Courtesy Clerk	A courtesy clerk is responsible for assisting customers with their needs, especially helping customers with bagging and carrying their items. Courtesy clerks also maintain the cleanliness and orderliness of the whole area, ensuring that customers will have a safe and comfortable service experience... Show more	$11-15

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Customer Assistance
   • Groceries
   • Front End
   • Sales Floor
   • Customer Complaints
   • Loss Prevention
   • Safety Standards
   • Pallet Jack
   • Stock Shelves
   • Electric Carts
   • Customers Load
   • Customer Vehicles
   • Quality Customer Service

   Check all skills

   Responsibilities:

   • Manage transactions including cash, check, credit, and EBT transactions.
   • Thank them for shopping with Sam's.
   • Push carts and run a register when it are needed.
   • collect carts make bales carry-outs run register upon management request
   • Display exceptional multitasking skills by greeting/helping customers with groceries and loading heavy items.
   • Develop sharp customer service skills while employing Kroger's excellent customer engagement training.

3. Make a budget

   Including a salary range in your courtesy associate job description is a great way to entice the best and brightest candidates. A courtesy associate salary can vary based on several factors:

   • Location. For example, courtesy associates' average salary in georgia is 42% less than in new york.
   • Seniority. Entry-level courtesy associates earn 69% less than senior-level courtesy associates.
   • Certifications. A courtesy associate with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a courtesy associate's salary.

   Average courtesy associate salary

   $13.27hourly

   $27,599 yearly

   ---

   Entry-level courtesy associate salary

   $15,000 yearly salary

   Updated December 25, 2025

4. Writing a courtesy associate job description

   A good courtesy associate job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a courtesy associate job description:

   Courtesy associate job description example

   As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!
   Meijer Rewards
   
   • Weekly pay
   • Scheduling flexibility
   • Paid parental leave
   • Paid education assistance
   • Care.com/back-up care assistance
   • Team member discount
   • Development programs for advancement and career growth
   Please review the job profile below and apply today for retail associate or courtesy team member!
   
   As an entry-level team member, you will have the opportunity to gain exposure to a variety of retail tasks related to additional services provided by our store, product and customer service. Meijer Courtesy Team Members enjoy interacting with people and know what ‘above and beyond’ customer service means. As a Cashier, you will craft quality customer experiences by providing efficient, effective customer service in the checkout lane that creates a positive and lasting impact on Meijer customers. What You’ll be Doing as a Retail Cashier: You create ‘WOW’ moments that have a positive and lasting impact on our customers. Complete transactions, handle money in all forms responsibly and maintain accuracy of point of sale purchases. Use good eye contact and body language, displaying a friendly and outgoing attitude. Be prepared to handle customer questions adequately and appropriately. Build trustful relationships with customers to encourage return visits. What You Bring with You (Qualifications): 18 years of age or older. Desire to work with customers. Previous retail or customer experience preferred but not required. Good verbal communication skills. Detail oriented and organized. Friendly outgoing attitude. Ability to operate cashier register system. What You'll be Doing - Courtesy Team Member/Lot Attendant Cart attendants will ferry shopping carts from outside the store back to the store interior. Coordinating and collecting of the parking lot, lawn, and inside store trash. Safely use snow removal equipment for properly removing snow. Perishable and salvage returns. Basic store and restroom cleaning. Working with our service desk, store entrance, check lanes and parking lot areas. Working with departments: Health and Beauty Care, Hardlines, Fashion/Softlines, Pets, Hardware, Card and Party, Outdoor, Seasonal and Floral. This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required. What You Bring with You (Qualifications): Highly-organized with a keen sense for details. Great listening and communication skills. Can handle lifting, carrying, pushing, pulling, bending and twisting while handling product or using various equipment. Ability to shine in a fast-paced environment.

   Copy this example

   

5. Post your job

   To find courtesy associates for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any courtesy associates they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level courtesy associates with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your courtesy associate job on Zippia to find and recruit courtesy associate candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with courtesy associate candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new courtesy associate

   Once you've found the courtesy associate candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new courtesy associate first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a courtesy associate?