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How to hire a credit support counselor

Credit support counselor hiring summary. Here are some key points about hiring credit support counselors in the United States:

  • In the United States, the median cost per hire a credit support counselor is $1,633.
  • It takes between 36 and 42 days to fill the average role in the US.
  • Human Resources use 15% of their expenses on recruitment on average.
  • On average, it takes around 12 weeks for a new credit support counselor to become settled and show total productivity levels at work.

How to hire a credit support counselor, step by step

To hire a credit support counselor, you should create an ideal candidate profile, determine a budget, and post and promote your job. Here's a step-by-step guide on how to hire a credit support counselor:

Here's a step-by-step credit support counselor hiring guide:

  • Step 1: Identify your hiring needs
  • Step 2: Create an ideal candidate profile
  • Step 3: Make a budget
  • Step 4: Write a credit support counselor job description
  • Step 5: Post your job
  • Step 6: Interview candidates
  • Step 7: Send a job offer and onboard your new credit support counselor
  • Step 8: Go through the hiring process checklist
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  1. Identify your hiring needs

    Before you post your credit support counselor job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a credit support counselor for hire on a part-time basis or as a contractor.

    Determine employee vs contractor status
    Is the person you're thinking of hiring a US citizen or green card holder?

    A credit support counselor's background is also an important factor in determining whether they'll be a good fit for the position. For example, credit support counselors from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

    Here's a comparison of credit support counselor salaries for various roles:

    Type of Credit Support CounselorDescriptionHourly rate
    Credit Support Counselor$14-35
    SupportA support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department... Show more$11-25
  2. Create an ideal candidate profile

    Common skills:
    • Credit Reports
    Responsibilities:
    • Manage accounting operations, accounting close, account reporting and reconciliations.
    • Provide assistance to uninsure patients and families in completing and filing Medicaid or assistance program applications with the appropriate agency.
    • Represent MMI professionally and effectively to all constituents through participation in professional development programs and through the certification process.
  3. Make a budget

    Including a salary range in your credit support counselor job description is a great way to entice the best and brightest candidates. A credit support counselor salary can vary based on several factors:
    • Location. For example, credit support counselors' average salary in arkansas is 44% less than in new york.
    • Seniority. Entry-level credit support counselors earn 59% less than senior-level credit support counselors.
    • Certifications. A credit support counselor with a few certifications under their belt will likely demand a higher salary.
    • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a credit support counselor's salary.

    Average credit support counselor salary

    $47,130yearly

    $22.66 hourly rate

    Entry-level credit support counselor salary
    $30,000 yearly salary
    Updated January 21, 2026
  4. Writing a credit support counselor job description

    A credit support counselor job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a credit support counselor job description:

    Credit support counselor job description example

    • Collaborates w i th the assigned Case Manager
    • Assist with food ordering or shopping when necessary
    • Supervise and teach necessary skills regarding cooking, cleaning and laundry
    • Report to supervisors and/or building superintendent about needed repairs
    • Inspect client’s refrigerator on a weekly basis
    • Conduct monthly fire drills and coordinate inspection of smoke and carbon monoxide detectors
    • Represents as the agency liaison with building superintendents
    • Informs client, case manager, family and/or support coordinator when new clothes, shoes, or household appliances are needed
    • Cooperates with licensee or DDD staff in any inspection or investigation
    • Must check email and voicemail daily
    • Utilize Foothold Awards daily to access client information. All notes are required to be entered into Foothold within a 3 (three) day period from date of client interaction.
    • Responsible for tracking both non-DDD and DDD clients’ progress through electronic documentation as well as client goals through the daily tracking record as it relates to their service plan.
    • Attend any additional Foothold trainings, workshops and meetings.
    • Other responsibilities as assigned.
    • General knowledge of agency policy and procedures
    • Submits weekly and monthly reports on client’s status
    • Informs case manager when new clothes, shoes, or household appliances are needed
    • Cooperates with licensee or DDD staff in any inspection or investigation

    Competencies

    • Work Ethic
    • Flexibility and Adaptability
    • Judgment
    • Ability to Work Independently
    • Communications.
    • Confidentiality
    • Listening Skills
    • Awareness.
    • Building and Maintaining Positive Relationships
    • Supporting Good Health

    Commitment to Core Value

    • Adhere strictly to HIPAA requirements and all agency confidentiality guidelines.
    • Establish positive, balanced relationships with clients, as demonstrated by:
      • treatment of individuals with respect and dignity and in an age and culturally appropriate manner;
      • a commitment towards the individual's rights and responsibilities; and
      • establishment of clear boundaries that allow for productive interactions.

    Reporting

    n/a

    Other Responsibilities

    • Other responsibilities that may arise within the job scope
    • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Educational Requirements

    • High School Diploma with some college preferred

    Work Experience Requirement

    • Experience with individuals with developmental disabilities preferred
    • Valid New Jersey driver’s license and car
    • Basic computer skills
    • Good communication skills

    Skills/Abilities

    • Knowledgeable about the person-centered approach to service delivery. As an empathic listener, remain patient, listen carefully and offer appropriate feedback to clients served.
    • Maintain strict and professional boundaries particularly regarding confidentiality.
    • Understanding of learning and developmental disabilities and best approaches to working with clients with these disabilities.
    • Communicates effectively in writing; completes all time sensitive written and electronic documents.
    • Skilled at collaborating well with other members of the interdisciplinary team.
    • Proficient with Foothold EHR, Microsoft Word and Excel
    • Reports and/or documents, in a concise, understandable, and legible manner in the electronic health record (EHR), Foothold. Case notes need to demonstrate a direct relationship to the achievement of treatment goals as defined in the ISP or the Annual Case Evaluation. Completion of daily logs, accident reports, incident reports, outcome data sheets and all appropriate

    Position Type/Expected Hours of Work

    Hourly - Per Diem

    Special Working Conditions/Physical/Requirements – Working Environment

    • Able to walk up and downstairs.
    • Must be available for coverage on some weekends and after 5pm when required.
    • Valid New Jersey Driver's license is required
    • Must hold a high school diploma
    • Valid New Jersey driver's license is required
    • Must hold CPR/First Aid Valid Certification (We will train)
    • Successful clearance of NJ background check
    • Successful clearance of Drug Screening
    • Has fulfilled the necessary training requirements and is in good standing in order to bill Medicaid for Support and Community Care Waiver (CCW) Services and CDS

    Physical Demands

    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
    • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may occasionally lift up to 10 pounds.

    Direct Reports

    n/a

    Salary

    Salary commensurate with experience

    Notes/Comments

    This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

    REVISED: 1/2/19

  5. Post your job

    To find the right credit support counselor for your business, consider trying out a few different recruiting strategies:

    • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
    • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with credit support counselors they would recommend.
    • Recruit at local colleges. Attend job fairs at local colleges to recruit credit support counselors who meet your education requirements.
    • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.
    To find credit support counselor candidates, you can consider the following options:
    • Post your job opening on Zippia or other job search websites.
    • Use niche websites that focus on engineering and technology jobs, such as efinancialcareers, financialjobsweb.com, careerbank, financial job bank.
    • Post your job on free job posting websites.
  6. Interview candidates

    Recruiting credit support counselors requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

    You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

    The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

  7. Send a job offer and onboard your new credit support counselor

    Once you've selected the best credit support counselor candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

    It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

    To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

  8. Go through the hiring process checklist

    • Determine employee type (full-time, part-time, contractor, etc.)
    • Submit a job requisition form to the HR department
    • Define job responsibilities and requirements
    • Establish budget and timeline
    • Determine hiring decision makers for the role
    • Write job description
    • Post job on job boards, company website, etc.
    • Promote the job internally
    • Process applications through applicant tracking system
    • Review resumes and cover letters
    • Shortlist candidates for screening
    • Hold phone/virtual interview screening with first round of candidates
    • Conduct in-person interviews with top candidates from first round
    • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
    • Conduct background checks on top candidates
    • Check references of top candidates
    • Consult with HR and hiring decision makers on job offer specifics
    • Extend offer to top candidate(s)
    • Receive formal job offer acceptance and signed employment contract
    • Inform other candidates that the position has been filled
    • Set and communicate onboarding schedule to new hire(s)
    • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire a credit support counselor?

Before you start to hire credit support counselors, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee's salary and benefits. While most companies that hire credit support counselors pay close attention to the initial cost of hiring, ongoing costs are much more significant in the long run.

Credit support counselors earn a median yearly salary is $47,130 a year in the US. However, if you're looking to find credit support counselors for hire on a contract or per-project basis, hourly rates typically range between $14 and $35.

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