Customer service, shipping and receiving demographics and statistics in the US
Customer service, shipping and receiving demographics research summary. Zippia estimates customer service, shipping and receiving demographics and statistics in the United States by using a database of 30 million profiles. Our customer service, shipping and receiving estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer services, shipping and receiving after extensive research and analysis:
- There are over 282,835 customer services, shipping and receiving currently employed in the United States.
- 47.0% of all customer services, shipping and receiving are women, while 53.0% are men.
- The average customer service, shipping and receiving age is 43 years old.
- The most common ethnicity of customer services, shipping and receiving is White (55.7%), followed by Hispanic or Latino (21.8%), Black or African American (10.3%) and Asian (7.3%).
- In 2022, women earned 97% of what men earned.
- 6% of all customer services, shipping and receiving are LGBT.
- Customer services, shipping and receiving are 66% more likely to work at private companies in comparison to public companies.
On this page
Customer service, shipping and receiving demographics by:
Customer service, shipping and receiving gender statistics
47.0% of customer services, shipping and receiving are women and 53.0% of customer services, shipping and receiving are men.
- Male, 53.0%
- Female, 47.0%
Customer service, shipping and receiving gender ratio
| Gender | Percentages |
|---|---|
| Male | 53.0% |
| Female | 47.0% |
Customer service, shipping and receiving gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$32,464
Female income
$31,427
Customer service, shipping and receiving gender ratio over time
This data breaks down the percentage of men and women in customer service, shipping and receiving positions over time. Currently, 47.0% of customer services, shipping and receiving are female.
Customer service, shipping and receiving gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 56.00% | 44.00% |
| 2011 | 56.27% | 43.73% |
| 2012 | 56.72% | 43.28% |
| 2013 | 58.47% | 41.53% |
| 2014 | 57.39% | 42.61% |
| 2015 | 55.80% | 44.20% |
| 2016 | 56.66% | 43.34% |
| 2017 | 56.57% | 43.43% |
| 2018 | 54.15% | 45.85% |
| 2019 | 53.96% | 46.04% |
| 2020 | 54.13% | 45.87% |
| 2021 | 53.02% | 46.98% |
Customer service, shipping and receiving related jobs gender ratio
We compared customer services, shipping and receiving with similar job titles to see how gender ratios vary. As you can see, centrifugal operator and flight information expediter have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Cosmetician | 3% | 97% |
| Schedule Checker | 10% | 90% |
| Plant Clerk | 14% | 86% |
| Customer Service, Shipping And Receiving | 53% | 47% |
| Raw Scales Operator | 95% | 5% |
| Flight Information Expediter | 95% | 5% |
| Centrifugal Operator | 96% | 4% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service, shipping and receiving demographics by race
The most common ethnicity among customer services, shipping and receiving is White, which makes up 55.7% of all customer services, shipping and receiving. Comparatively, 21.8% of customer services, shipping and receiving are Hispanic or Latino and 10.3% of customer services, shipping and receiving are Black or African American.
- White, 55.7%
- Hispanic or Latino, 21.8%
- Black or African American, 10.3%
- Asian, 7.3%
- Unknown, 4.2%
- American Indian and Alaska Native, 0.7%
Customer service, shipping and receiving race
| Customer service, shipping and receiving race | Percentages |
|---|---|
| White | 55.7% |
| Hispanic or Latino | 21.8% |
| Black or African American | 10.3% |
| Asian | 7.3% |
| Unknown | 4.2% |
| American Indian and Alaska Native | 0.7% |
Customer service, shipping and receiving race and ethnicity over time
See how customer service, shipping and receiving racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service, shipping and receiving race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.27% | 11.88% | 6.06% | 18.32% |
| 2011 | 59.78% | 12.59% | 5.69% | 18.95% |
| 2012 | 60.55% | 12.05% | 5.78% | 18.87% |
| 2013 | 61.71% | 11.49% | 5.42% | 18.75% |
| 2014 | 61.10% | 11.15% | 5.73% | 19.33% |
| 2015 | 60.50% | 11.44% | 6.00% | 19.41% |
| 2016 | 60.68% | 11.26% | 5.98% | 19.26% |
| 2017 | 59.35% | 11.34% | 5.55% | 20.85% |
| 2018 | 59.45% | 11.79% | 5.89% | 19.71% |
| 2019 | 59.81% | 10.39% | 6.38% | 20.66% |
| 2020 | 57.73% | 10.28% | 6.70% | 19.81% |
| 2021 | 55.66% | 10.28% | 7.31% | 21.82% |
Customer service, shipping and receiving wage gap by race
According to our data, asian customer services, shipping and receiving have the highest average salary compared to other ethnicities. Unknown customer services, shipping and receiving have the lowest average salary at $32,216.
| Ethnicity | Salary |
|---|---|
| Unknown | $32,216 |
| White | $32,417 |
| Black or African American | $32,502 |
| Asian | $32,789 |
| Hispanic or Latino | $32,400 |
Average customer service, shipping and receiving age
See how the average age of customer services, shipping and receiving varies based on ethnicity and gender.
Male
Female
Customer service, shipping and receiving age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 43 | 45 |
| Unknown | 44 | 40 |
| Asian | 41 | 46 |
| Hispanic or Latino | 40 | 41 |
| White | 44 | 47 |
| American Indian and Alaska Native | 38 |
Customer service, shipping and receiving age breakdown
The average age of customer services, shipping and receiving is 40+ years years old, representing 58% of the customer service, shipping and receiving population.
Customer service, shipping and receiving age breakdown
| Customer Service, Shipping And Receiving Years | Percentages |
|---|---|
| 40+ years | 58% |
| 30-40 years | 22% |
| 20-30 years | 19% |
Customer service, shipping and receiving educational attainment
The most common degree for customer services, shipping and receiving is high school diploma, with 39% of customer services, shipping and receiving earning that degree. The second and third most common degree levels are bachelor's degree degree at 25% and bachelor's degree degree at 21%.
- High School Diploma, 39%
- Bachelor's, 25%
- Associate, 21%
- Diploma, 9%
- Other Degrees, 6%
Customer services, shipping and receiving by degree level
| Customer service, shipping and receiving degree | Percentages |
|---|---|
| High School Diploma | 39% |
| Bachelor's | 25% |
| Associate | 21% |
| Diploma | 9% |
| Other Degrees | 6% |
Customer service, shipping and receiving jobs you might like
Customer service, shipping and receiving wage gap by degree level
According to the data, customer services, shipping and receiving with a Bachelor's degree earn more than those without, at $33,362 annually. With a Associate degree, customer services, shipping and receiving earn a median annual income of $32,672 compared to $32,294 for customer services, shipping and receiving with an High School Diploma degree.
| Education | Salary |
|---|---|
| High School Diploma or Less | $32,294 |
| Bachelor's Degree | $33,362 |
| Some College/ Associate Degree | $32,672 |
Customer service, shipping and receiving employment statistics
Most customer services, shipping and receiving work for a private in the retail industry.
Company size where customer services, shipping and receiving work
Below, you can see the size of companies where customer services, shipping and receiving work.
Customer service, shipping and receiving jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 8% |
| 50 - 100 employees | 12% |
| 100 - 500 employees | 14% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 20% |
| > 10,000 employees | 38% |
Customer service, shipping and receiving jobs by company type
Employees with the customer service, shipping and receiving job title have their preferences when it comes to working for a company. For instance, most customer services, shipping and receiving prefer to work at private companies over public companies.
Customer service, shipping and receiving jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 32% |
| Private | 66% |
Customer service, shipping and receiving jobs by industry
The most common industries for customer services, shipping and receiving are retail, manufacturing and professional.
Customer service, shipping and receiving industry statistics
| Industry | Percentages |
|---|---|
| Retail | 27% |
| Fortune 500 | 16% |
| Manufacturing | 15% |
| Professional | 7% |
| Transportation | 6% |
| Technology | 5% |
| Health Care | 4% |
| Hospitality | 4% |
| Energy | 3% |
| Telecommunication | 2% |
| Non Profits | 2% |
| Construction | 2% |
| Finance | 2% |
| Insurance | 1% |
| Media | 1% |
| Real Estate | 1% |
| Education | 1% |
| Automotive | 1% |
Customer service, shipping and receiving turnover and employment statistics
Customer service, shipping and receiving unemployment rate over time
The unemployment rate for customer services, shipping and receiving between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service, shipping and receiving unemployment rate by year
| Year | Customer service, shipping and receiving unemployment rate |
|---|---|
| 2010 | 12.68% |
| 2011 | 11.12% |
| 2012 | 10.03% |
| 2013 | 8.30% |
| 2014 | 6.72% |
| 2015 | 5.48% |
| 2016 | 4.88% |
| 2017 | 5.17% |
| 2018 | 4.97% |
| 2019 | 4.23% |
| 2020 | 6.34% |
| 2021 | 6.97% |
Average customer service, shipping and receiving tenure
The average customer service, shipping and receiving stays at their job for 1-2 years, based on the 3,464 customer services, shipping and receiving resumes in Zippia's database.
Customer service, shipping and receiving tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 21% |
| 1-2 years | 36% |
| 3-4 years | 14% |
| 5-7 years | 14% |
| 8-10 years | 6% |
| 11+ years | 10% |
Customer service, shipping and receiving LGBT ratio compared to similar jobs
Review the percent of customer services, shipping and receiving that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Customer Service, Shipping And Receiving | 5.59% | - |
| Picker | 6.40% | 177,748 |
| Courier Driver | 8.26% | 135,368 |
| Window/Distribution Clerk | 10.33% | 74,613 |
| Relay Record Clerk | 10.63% | 66,646 |
| Computer Forwarding System Markup Clerk | 11.70% | 92,286 |
| Police Communications Dispatcher | 17.25% | 20,926 |
Similar customer service, shipping and receiving jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Picker | 6.40% | 177,748 |
| Courier Driver | 8.26% | 135,368 |
| Window/Distribution Clerk | 10.33% | 74,613 |
| Relay Record Clerk | 10.63% | 66,646 |
| Computer Forwarding System Markup Clerk | 11.70% | 92,286 |
| Police Communications Dispatcher | 17.25% | 20,926 |
Foreign languages spoken by customer services, shipping and receiving
The most common foreign language among customer services, shipping and receiving is Spanish at 65.1%. The second-most popular foreign language spoken is French at 4.6% and Chinese is the third-most popular at 3.7%.
- Spanish, 65.1%
- French, 4.6%
- Chinese, 3.7%
- Italian, 3.7%
- German, 2.8%
- Other, 20.1%
Customer service, shipping and receiving languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 65.1% |
| French | 4.6% |
| Chinese | 3.7% |
| Italian | 3.7% |
| German | 2.8% |
| Other | 20.1% |
