How to hire a customer service, shipping and receiving

How to hire a customer service, shipping and receiving, step by step

Here's a step-by-step customer service, shipping and receiving hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer service, shipping and receiving job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer service, shipping and receiving
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The customer service, shipping and receiving hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a customer service, shipping and receiving to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a customer service, shipping and receiving that fits the bill.

   This list presents customer service, shipping and receiving salaries for various positions.

   Type of Customer Service, Shipping And Receiving	Description	Hourly rate
   Customer Service, Shipping And Receiving	Material recording clerks track product information in order to keep businesses and supply chains on schedule. They ensure proper scheduling, recordkeeping, and inventory control.	$12-19
   Receiving Clerk	Usually assigned at a warehouse or retail store, a receiving clerk's primary role is to accept product deliveries upon arrival and sign necessary documents, prioritizing the accuracy of all invoices. It is also the task of a receiving clerk to unload heavy packages, verify its contents, place it in the appropriate storage place, and keep records for inventory... Show more	$12-18
   Shipping	When it comes to shipping, a worker is primarily in charge of processing deliveries while ensuring accuracy and timeliness. One of their responsibilities revolves around processing information, maintaining an accurate record of all transactions, inspecting goods, and organizing an efficient transport of goods... Show more	$12-18

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Shipping Receiving
   • Customer Orders
   • Inventory Control
   • Purchase Orders
   • Pallet Jack
   • Sales Floor
   • Computer System
   • Customer Inquiries
   • Logistics
   • Order Entry
   • Customer Complaints
   • International Shipments
   • USPS

   Check all skills

   Responsibilities:

   • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
   • Receive in merchandise using RF unit.
   • Start learning how to use Quickbooks.
   • Process orders through WMS using RF scanner.
   • Receive and ship both small and LTL shipments.
   • Receive and organize UPS/FedEx and USPS packages for pickup by customers.

3. Make a budget

   Including a salary range in your customer service, shipping and receiving job description is a great way to entice the best and brightest candidates. A customer service, shipping and receiving salary can vary based on several factors:

   • Location. For example, customer services, shipping and receiving' average salary in south dakota is 43% less than in washington.
   • Seniority. Entry-level customer services, shipping and receiving earn 38% less than senior-level customer services, shipping and receiving.
   • Certifications. A customer service, shipping and receiving with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a customer service, shipping and receiving's salary.

   Average customer service, shipping and receiving salary

   $15.35hourly

   $31,926 yearly

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   Entry-level customer service, shipping and receiving salary

   $25,000 yearly salary

   Updated December 16, 2025

4. Writing a customer service, shipping and receiving job description

   A job description for a customer service, shipping and receiving role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a customer service, shipping and receiving job description:

   Customer service, shipping and receiving job description example

   Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.
   ABOUT ABBOTT DIAGNOSTICS:
   
   The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott's life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health. Our pioneering technology spans the world of healthcare operations - with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.
   
   Our location in North Chicago, (Lake Bluff, IL) currently has an opportunity for a Shipping/ Receiving Servicer on the day shift.
   
   Shift: Monday - Wednesday: 8:00am - 5:30pm, Thursday: 10:00am - 5:30pm and Friday: 11:00am - 5:30pm
   
   WHAT YOU'LL DO
   
   * Under direct supervision, this new team member will follow established procedures and guidelines to receive, handle, store, record, and dispatch goods in a store or warehouse.
   * Receive incoming goods, check for damage and for discrepancies between goods and invoices.
   * Pick order, pack, receive, and dispatch outgoing goods according to written or verbal requests or orders.
   * Ensure proper routing of materials is maintained while transporting the materials between departments.
   * Enter data into a database or other computerized system to maintain up-to-date stock and inventory records.
   * Retrieve stored information to respond to inquiries (for example on stock transfer, inventory levels or delivery schedules).
   * Perform other routine clerical activities according to the organization's established procedures.
   * These activities may include updating stock cards and inventory records, and completing receipt, transfer, delivery, and dispatch forms.
   
   EDUCATION AND EXPERIENCE, YOU'LL BRING
   
   Required
   
   * High School degree or GED
   * Incumbent must be able to perform basic math; read; understand and make decisions based upon written operating procedures
   * Must have good hand eye coordination and general math and reasoning skills.
   * Basic computer knowledge for data input and making decisions related to inventory part, lot, and quantity.
   * Previous forklift experience and the ability to meet Abbott requirements for obtaining forklift certification.
   * Experience working in a dynamic environment with frequent changes to priorities.
   * Past experience with warehouse management systems.
   
   Preferred
   
   * Forklift Certification
   * Ability to work overtime as necessary
   * Ability to work in cold storage/freezer at -20˚ C or colder
   * Ability to work in cooler at 2˚ C to 8˚ C
   * Ability to work at heights up to 40 feet
   * Ability to lift 50 lbs.
   * Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
   * Ability to leverage and/or engage others to accomplish projects.
   * Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
   * Multitasks, prioritizes, and meets deadlines in timely manner.
   * Strong organizational and follow-up skills, as well as attention to detail.
   * Ability to maintain regular and predictable attendance.
   
   WHAT WE OFFER
   
   At Abbott, you can have a good job that can grow into a great career. We offer:
   
   * Training and career development, with onboarding programs for new employees and tuition assistance
   * Financial security through competitive compensation, incentives, and retirement plans
   * Health care and well-being programs including medical, dental, vision, wellness, and occupational health programs. Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
   * Paid time off
   * 401(k) retirement savings with a generous company match
   * Pension Plan
   * The stability of a company with a record of strong financial performance and history of being actively involved in local communities
   
   Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com
   
   Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
   
   Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

   Copy this example

   

5. Post your job

   There are a few common ways to find customer services, shipping and receiving for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your customer service, shipping and receiving job on Zippia to find and recruit customer service, shipping and receiving candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit customer services, shipping and receiving, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer service, shipping and receiving

   Once you have selected a candidate for the customer service, shipping and receiving position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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