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Customer service, shipping and receiving job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer service, shipping and receiving job growth rate is -3% from 2018-2028.
About -38,100 new jobs for customer services, shipping and receiving are projected over the next decade.
Customer service, shipping and receiving salaries have increased 13% for customer services, shipping and receiving in the last 5 years.
There are over 282,835 customer services, shipping and receiving currently employed in the United States.
There are 49,610 active customer service, shipping and receiving job openings in the US.
The average customer service, shipping and receiving salary is $31,926.
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 282,835 | 0.08% |
| 2020 | 258,753 | 0.08% |
| 2019 | 250,670 | 0.07% |
| 2018 | 233,132 | 0.07% |
| 2017 | 238,889 | 0.07% |
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $31,926 | $15.35 | +3.1% |
| 2024 | $30,957 | $14.88 | +3.5% |
| 2023 | $29,907 | $14.38 | +3.8% |
| 2022 | $28,802 | $13.85 | +2.0% |
| 2021 | $28,232 | $13.57 | +2.4% |
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 172 | 25% |
| 2 | Maine | 1,335,907 | 312 | 23% |
| 3 | Delaware | 961,939 | 198 | 21% |
| 4 | Vermont | 623,657 | 121 | 19% |
| 5 | Massachusetts | 6,859,819 | 1,214 | 18% |
| 6 | New Hampshire | 1,342,795 | 228 | 17% |
| 7 | Connecticut | 3,588,184 | 591 | 16% |
| 8 | Illinois | 12,802,023 | 1,771 | 14% |
| 9 | New Jersey | 9,005,644 | 1,296 | 14% |
| 10 | Wisconsin | 5,795,483 | 791 | 14% |
| 11 | Minnesota | 5,576,606 | 781 | 14% |
| 12 | Indiana | 6,666,818 | 857 | 13% |
| 13 | Kentucky | 4,454,189 | 589 | 13% |
| 14 | Michigan | 9,962,311 | 1,230 | 12% |
| 15 | Iowa | 3,145,711 | 366 | 12% |
| 16 | Florida | 20,984,400 | 2,267 | 11% |
| 17 | Georgia | 10,429,379 | 1,149 | 11% |
| 18 | Maryland | 6,052,177 | 691 | 11% |
| 19 | Louisiana | 4,684,333 | 529 | 11% |
| 20 | Mississippi | 2,984,100 | 334 | 11% |
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | North Chicago | 1 | 3% | $31,333 |
| 2 | Elkhart | 1 | 2% | $28,783 |
| 3 | Milpitas | 1 | 1% | $37,038 |
| 4 | Salem | 1 | 1% | $32,790 |
| 5 | Las Vegas | 1 | 0% | $34,321 |
| 6 | Pittsburgh | 1 | 0% | $35,765 |
| 7 | San Jose | 1 | 0% | $37,024 |
| 8 | Santa Ana | 1 | 0% | $35,443 |