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Express Oil Change & Tire Engineers jobs in Kernersville, NC - 76 jobs

  • Automotive Service Manager

    Express Oil Change & Tire Engineers 4.1company rating

    Express Oil Change & Tire Engineers job in Greensboro, NC

    Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence, innovation, and growth. Don't let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services. Job Description The Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly-motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures. Primary Responsibilities include (but are not limited to): Specific duties for this customer service role include, but are not limited to: Providing support in the store recruiting process by assisting the Store Manager on final employment decisions Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc. Evaluating performance and productivity of all service department personnel Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed Ensuring store safety, including the use of and maintenance of safety equipment Ensuring equipment/hardware layout and positioning within the service department Supervising shop area, equipment and teammates for compliance with company safety procedure Coaching personnel on enforcing wheel torqueing process Ensures that proper inspections are being conducted Qualifications We are looking for: Outstanding leadership and store management skills Ability to work in a fast-paced work environment Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency Excellent verbal and written communication Ability to develop professional relationships with customers and team members Minimum of 2 years' experience in a Service Manager role Proven track record of exceeding business objectives Ability to work efficiently both individually and as part of a team Solid knowledge of basic OSHA laws and MSDS Compliance Additional Information All of your information will be kept confidential according to EEO guidelines. Physical Requirements: Prolonged periods of standing, stooping, and bending At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects Requires working at a production rate pace entailing the constant pushing and/or pulling of materials By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.
    $31k-47k yearly est. 12h ago
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  • Automotive Service Manager

    Express Oil Change & Tire Engineers 4.1company rating

    Express Oil Change & Tire Engineers job in Clemmons, NC

    Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 400 locations across 21 states, leading our industry through excellence, innovation, and growth. Don't let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services. Job Description The Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly-motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures. Primary Responsibilities include (but are not limited to): Specific duties for this customer service role include, but are not limited to: Providing support in the store recruiting process by assisting the Store Manager on final employment decisions Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc. Evaluating performance and productivity of all service department personnel Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed Ensuring store safety, including the use of and maintenance of safety equipment Ensuring equipment/hardware layout and positioning within the service department Supervising shop area, equipment and teammates for compliance with company safety procedure Coaching personnel on enforcing wheel torqueing process Ensures that proper inspections are being conducted Qualifications We are looking for: Outstanding leadership and store management skills Ability to work in a fast-paced work environment Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency Excellent verbal and written communication Ability to develop professional relationships with customers and team members Minimum of 2 years' experience in a Service Manager role Proven track record of exceeding business objectives Ability to work efficiently both individually and as part of a team Solid knowledge of basic OSHA laws and MSDS Compliance Additional Information All of your information will be kept confidential according to EEO guidelines. Physical Requirements: Prolonged periods of standing, stooping, and bending At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects Requires working at a production rate pace entailing the constant pushing and/or pulling of materials By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.
    $31k-46k yearly est. 12h ago
  • Automotive Customer Service Specialist

    Grease Monkey 4.0company rating

    Greensboro, NC job

    Benefits: Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Company OverviewFounded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.Position Overview The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position. Essential Duties and Responsibilities Provide Exceptional Customer Service Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries. Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees. Remind customers to submit feedback about their visit. Thank all departing customers, remind them to return. Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card. Process all payments using the computer system and credit card machine. Perform courtesy work when needed. Assist manager in resolving customer complaints. Maintain Customer Waiting Area Make coffee; keep fresh coffee available at all times. Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day. Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers. Maintain Front Office Area Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager). Stock Service Order Tickets. Input vendor shipments on computer Other Duties and Responsibilities Place customer quality assurance calls, write customer thank you notes. General center maintenance and cleaning duties. Attend crew meetings as required. Run errands and perform other duties as assigned by a Supervisor. Job Qualifications Excellent customer service skills Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills Attention to detail and accuracy Previous customer service and general office experience necessary Working Conditions Equipment Used: Computer. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.Benefits/Perks Discounted Services for Employees Flexible Hours Opportunities for Advancement Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
    $31k-38k yearly est. Auto-Apply 60d+ ago
  • District Manager

    Grease Monkey 4.0company rating

    Kernersville, NC job

    Looking for people who want to make a impact and difference in a company. District Manager A Plus Automotive Started in 2019. Our vision was to grow a profitable business by creating a positive employee experience, so that each employee is passionate about delivering a customer experience that exceeds customers expectations. Responsibilities District managers are required to be able to perform center manager duties District managers will ensure all locations open on time remain open until scheduled to close and staffed appropriately for the business expected to include key positions are filled for example All N.C. locations are required to have an inspector at all times. Dm's will collect and review KPI'S on an ongoing daily basis to include mid day 1pm results to confirm we are pacing to hit goals or changes are made to improve and control labor if needed. Daily recap, Dm's must send a brief daily recap email at the conclusion of the day to communicate ongoing challenges they helped overcome, opportunities they worked with the leadership team to create action plans to improve and wins they celebrated at the location they worked at on this day. Agenda for the following weeksent no later than saturday 7pm to RM DM'S MUST BE THE CHEERLEADERS FOR THEIR TEAMS AND KEEP A HIGH LEVEL OF POSITIVITY AND MOTIVATION AT ALL TIMES. Hold your team accountable - performance management works both ways ataboys when things go well and verbal/written conversations when we miss the mark. Not so soft people walk over you, not so hard no one wants to not work for you. Deal with claims, warranties, customer complaints that exceed $100 or your store leadership's abilities. Pafs or Personal Action Forms for any and all employee changes, termination, transfers, vacation, payroll deductions, pay changes, ect. Grow the business, increase customer count sign up new and maintain current fleet accounts Hire for your market, conduct interviews, recruit, always looking to get better. Manage social media customer feedback, google reviews good and bad should be called and action taken if required. Payroll verification for accuracy every Thursday. Confirm breaks are cut, times are correct, mispunches are corrected, new hires are added and that your team gets paid correctly. Verify and place or approve all orders staying within the budgets and not running out of product. Respond to all emails especially closing emails from your teams with detail, professionalism and positivity. Always having bench strength and ensuring cross training so that when positions become open you can fill them quickly. Handling and planning for turnover, especially management professionally. Get behind company incentives, initiatives and contests to motivate your team and send frequent emails, text, conference calls or zoom meetings encouraging your team to compete, have fun and win. All admin needs to be completed by Monday 8am no later. This especially applies to payroll, bonuses, new hire packets, pafs because failure to do so could result in someone's check being incorrect. This can cause lots of unnecessary stress for multiple people accoros the organization and lead to poor employee morale. Expectations Work 5 days 50 hrs in stores but engaged and available when needed. To be a true leader and build a team that enjoys, takes pride in their work Increase sales, control cost and ensure profitability Teach and train, coach and motivate help your teams bonus Give good direction and delegate to the correct team member, follow up to ensure task are completed correctly and on time. Performance management Ensure customer and employee experience is great! Will need to work a couple Saturdays a month. Strengths needed for a position Leadership skills, conflict resolution skills and listening to learn Self Motivated to work with little to no supervision Accepting of responsibility for all things and people in your charge Communication and computer skills excel,word, email, text,zoom Primary focus should be Making sure each employee and customer has a great experience Recruiting, Staffing the business for growth while controlling cost to ensure profitability Teach , train and enforce strict adherence to Process and procedure preventing damage claims and customer complaints. Then resolving any that we do have. Delivering on KPI'S to include sales, customer count, payroll cost and profitability. Employee and customer safety to include workers comp or shop liability Secondary focus should be Facility and equipment repairs and maintenance Curb appeal Recruiting Fleet account management Online training completion When the job is done well the positive impacts are For Company Profitability and continued growth of new locations Reduced turnover, longer tenured staff especially at key positions Increased customer counts For Teammates Promotion opportunities Performance based pay rate increases Bonuses Job security For Customers Better and more consistent service that exceeds their expectations Trust that Aplus automotive will Alway do the right thing When the job is not done well the negative impacts are For Company Lost business, decreasing customer counts, less profitable, less growth Employee turnover and poor morale For Teammates Less opportunities for growth and less opportunities for compensation increases Less enjoyable place to work For Customers Less trust in our ability to deliver on the service they paid for Extended service times and less familiarity with our staff Compensation: $90,000.00 per year Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
    $90k yearly Auto-Apply 60d+ ago
  • Licensed State Motor Vehicle Inspector - 2776

    Jiffy Lube 4.0company rating

    Greensboro, NC job

    Ready to get your automotive career moving? At Premium Velocity Auto/ Jiffy Lube (PVA), your State Motor Vehicle Inspector's License will make your career and earning potential limitless! We are seeking a Licensed State Motor Vehicle Inspector/Lube Technician to examine our customer's vehicles to guarantee they are fully operational and meet all established requirements by the state DMV. As a State Motor Vehicle Inspector, you will work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid State Inspector License and valid Driver's License are required! See full job description Below! Job Summary: The State Motor Vehicle Inspector for PVA (Jiffy Lube) is responsible for examining the customer's vehicle to ensure it is fully operational and meets all established requirements by the state DMV. You will also ensure that our customers are confident in the safety of their vehicle by evaluating the customers' needs and performing services as a Lube Technician. Job Responsibilities: Perform multi-point Inspection of automotive vehicles to ensure compliance to emission standards and governmental regulations and maintain detailed records of vehicles inspected. Communicate whether vehicle passed or failed the inspection and suggest improvements to vehicle that fails, as well as advise service consultant/technicians of additional work. Test vehicle for wear-and-tear damage, check for damaged headlights, leaks, and faulty blinkers. Check for improper adjustments or alignments and for any illegal equipment installed on vehicle. Inspect and assess the condition of all the vehicle's essential mechanical systems and components as well as check accessories, air lines and electrical circuits. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Inspections should be done in a professional and efficient manner while maintaining a safe, clean, and organized work area. Requirements: Must possess a valid license as a State Vehicle Inspector. Must possess a valid Driver's License. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to lift over 50 pounds. Ability to bend, stoop, reach, crawl, and climb stairs. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Attention to detail and accurate record keeping. Some knowledge in automotive repair and maintenance. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $17k-24k yearly est. 57m ago
  • Automotive Customer Service Advisor - 2778

    Jiffy Lube 4.0company rating

    Winston-Salem, NC job

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $29k-34k yearly est. 57m ago
  • Management Training Program

    Express Oil Change & Tire Engineers 4.1company rating

    Express Oil Change & Tire Engineers job in Greensboro, NC

    Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence, innovation, and growth. Don't let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services. Job Description At Express Oil Change & Tire Engineers, we are actively seeking top level, hands-on management candidates with a desire to grow into key leadership roles. As a Manager in Training, candidates will complete all levels of training while serving customers and learning all aspects of the Store and the Company. Our Management Training Program offers significant management and sales experience coupled with the opportunity to work for the pre-eminent automotive maintenance provider leading our industry through excellence, innovation, and growth. We encourage those interested in learning to truly manage a business as part of our accelerated leadership development track to apply today. Responsibilities include (but are not limited to): Consistently creating results for customers, teammates and the company Responsible for ensuring the customers are greeted courteously and receive a high level of customer service Scheduling service appointments and answering questions in person and on the telephone Consulting customers on their service needs and keeping customers updated on the progress of their vehicles Providing the customer with a positive experience Ensuring our company's high level of expectations are met, maintained, and exceeded Involvement in every aspect of the store operation Communicating accurately to teammates and technicians to establish time commitments that meet our standards and those of our customers Ability to step in when necessary to take on additional duties Qualifications We are looking for: High level of motivation with hands-on management skills Top-notch customer service skills with a desire to build long term trust and relationships with our customers Effective communication and interpersonal skills Automotive experience helpful but not required Additional Information All information will be kept confidential according to EEO guidelines. Physical Requirements: Prolonged periods of standing, stooping, and bending At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects Requires working at a production rate pace entailing the constant pushing and/or pulling of materials By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.
    $32k-42k yearly est. 12h ago
  • Automotive Center Manager

    Grease Monkey 4.0company rating

    High Point, NC job

    Company OverviewFounded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.Position OverviewThe Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment. Responsibilities: Customer Relations Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure. Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection. Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers. Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card. Remind departing customers to submit feedback about their visit. Thank all departing customers and remind them to return. Resolve customer complaints and damage claims. Employee Supervision and Management The Center Manager is responsible for the direct supervision of all employees of the center. Duties include: Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies) Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use Prepare payroll each pay period Maintain accurate and complete employee files Center Operations Ensure proper execution of all activities in the service bays Print and monitor daily, weekly, and monthly sales and inventory reports Monitor cash register functions and credit card handling Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s) Perform daily close-out procedure Prepare weekly and monthly paperwork Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts Ensure cleanliness and appeal of entire site Maintain safe working environment Maintain physical plant, tools, equipment, inventory, supplies, and personal property Other Duties and Responsibilities Write and mail customer thank you notes Solicit fleet accounts Plan and execute local center marketing functions Participate in community activities Maintain required postings and records (OSHA, MSDS, federal, state, and local) Qualifications Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills Basic literacy (ready, writing, math skills); Verbal communication skills Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools Previous experience managing a retail automotive center or equivalent related business required Working Conditions Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting. Benefits/Perks Discounted Services for Employees Flexible Hours Opportunities for Advancement Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
    $32k-55k yearly est. Auto-Apply 60d+ ago
  • Service Technician-452

    Jiffy Lube 4.0company rating

    Winston-Salem, NC job

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and teamwork ability to an industry that will really get you moving, we'll train you on the rest! We are now hiring Service Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. This role does not require automotive experience, but customer service/sales experience are preferred. Benefits Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, employer funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited, but not required. See Full Job Description Below! Job Summary: The Service Technician for PVA (Jiffy Lube) is a Lube Technician that ensures our customers are confident in the safety of their vehicle by evaluating the customers' needs and performing services as required. The Service Technician may work in various positions to meet the individual needs of the customer; therefore, they are thoroughly cross trained in house for all roles. Job Responsibilities: Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Work efficiently to service the customers in a timely fashion, prioritizing safety always. Vacuum and sanitize interior of vehicle and clean windshield when vehicle enters. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires following J Team Service Standards (JTSS). Perform automotive maintenance of the engine, transmission, axles, steering and suspension, brakes, electrical, heating/air conditioning, tires, batteries, and spark plugs. Perform multi-point Inspection of automotive vehicles to ensure compliance to emission standards and governmental regulations and maintain detailed records of vehicles inspected as needed. Participate in regular on-site and e-learning training, and maintain compliance with Jiffy Lube safety requirements, OSHA, and state regulations. Participate in marketing events and promotions. Keep customer, inventory, and service records and participate in inventory stocking. Perform housekeeping/minor building maintenance. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Dedication to following safety policies and procedures. Ability to work well in a team environment. Ability to perform the responsibilities of the job. Willingness to undergo on the job training and a growth mindset. Ability to stand for an extended period of time. Ability to lift over 50 pounds. Ability to bend, stoop, reach, crawl, and climb stairs. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: All levels of automotive service and repair experience considered. Valid Driver's License strongly preferred. State Motor Vehicle Inspector License preferred. Proven face-to-face customer service or sales experience preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. A teamwork mentality. Ability to perform the responsibilities of the job. Able to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Paid Time Off* 401(k) Match Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $26k-33k yearly est. 1h ago
  • Automotive Assistant Manager

    Grease Monkey 4.0company rating

    High Point, NC job

    Benefits: Flexible schedule Paid time off Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Training & development Vision insurance Company OverviewFounded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.Position OverviewThe Assistant Manager is responsible for performing all Center Manager function in the Manager's absence and generally acting as “second-in-command” at the center. The Assistant Manager is responsible for the successful operation of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment. The assistant manager must be able to perform all store positions besides the center manager duties. Responsibilities Customer Relations Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure. Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection. Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers. Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card. Remind departing customers to submit feedback about their visit. Thank all departing customers and remind them to return. Resolve customer complaints and damage claims. Employee Supervision and Management The center manager is responsible for the direct supervision of all employees of the center. Duties include: Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies) Schedule employees for effective center coverage and efficient use of labor; Ensure accurate time-clock use Prepare payroll each pay period Maintain accurate and complete employee files Center Operations Ensure proper execution of all activities in the service bays Print and monitor daily, weekly, and monthly sales and inventory reports Monitor cash register functions and credit card handling Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s) Perform daily close-out procedure Prepare weekly and monthly paperwork Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts Ensure cleanliness and appeal of entire site Maintain safe working environment Maintain physical plant, tools, equipment, inventory, supplies, and personal property Other Duties and Responsibilities Write and mail customer thank you notes Solicit fleet accounts Plan and execute local center marketing functions Participate in community activities Maintain required postings and records (OSHA, MSDS, federal, state, and local) Qualifications Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills Basic literacy (ready, writing, math skills); Verbal communication skills Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools Previous experience managing a retail automotive center or equivalent related business required Working Conditions Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting. Benefits/Perks Discounted Services for Employees Flexible Hours Opportunities for Advancement Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
    $37k-60k yearly est. Auto-Apply 60d+ ago
  • Lead Master Automotive Technician

    Express Oil Change 4.1company rating

    Express Oil Change job in Winston-Salem, NC

    Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence, innovation, and growth. Don't let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services. Job Description The Lead Automotive Technician, reporting to the Store and Service Managers, is responsible for performing basic and advanced car maintenance and repair tasks, inspecting vehicles for potential problems, and troubleshooting issues to ensure vehicle is performing appropriately and the customer is taken care of. Primary Responsibilities include (but are not limited to): * Application of in-depth automotive repair knowledge * Providing service of the highest quality to our customers * Performs skilled mechanical work while analyzing and diagnosing problems * Inspect, replace and/or repair defective parts while performing preventative maintenance on automobiles * Continuously learn new technical information and techniques to stay abreast with rapidly changing automotive technology * Demonstrate behaviors consistent with the company's vision, mission, and core values in all interaction with customers, co-workers, managers, and suppliers * Adhere to all company policies, procedures, and safety standards * Maintain a safe, clean, and organized work area Qualifications We are looking for: * A minimum of 2 years' automotive service, automotive mechanic, and/or engine diagnostic experience in a professional capacity * ASE Certification preferred, but not required * Must have Technician Tools * Valid driver's license * Ability to operate and drive vehicles * Ability to pass a pre-employment drug test and background screen * Effective communication and interpersonal skills * Top-notch customer service skills with a desire to build long term trust and relationships with our customers * Willingness to work Saturdays Additional Information All your information will be kept confidential according to EEO guidelines. Physical Requirements: * Prolonged periods of standing, stooping, and bending * At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects * Requires working at a production rate pace entailing the constant pushing and/or pulling of materials By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.
    $39k-76k yearly est. 60d+ ago
  • Licensed Motor Vehicle Inspector - 2778

    Jiffy Lube 4.0company rating

    Winston-Salem, NC job

    Ready to get your automotive career moving? At Premium Velocity Auto/ Jiffy Lube (PVA), your State Motor Vehicle Inspector's License will make your career and earning potential limitless! We are seeking a Licensed State Motor Vehicle Inspector/Lube Technician to examine our customer's vehicles to guarantee they are fully operational and meet all established requirements by the state DMV. As a State Motor Vehicle Inspector, you will work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid State Inspector License and valid Driver's License are required! See full job description Below! Job Summary: The State Motor Vehicle Inspector for PVA (Jiffy Lube) is responsible for examining the customer's vehicle to ensure it is fully operational and meets all established requirements by the state DMV. You will also ensure that our customers are confident in the safety of their vehicle by evaluating the customers' needs and performing services as a Lube Technician. Job Responsibilities: Perform multi-point Inspection of automotive vehicles to ensure compliance to emission standards and governmental regulations and maintain detailed records of vehicles inspected. Communicate whether vehicle passed or failed the inspection and suggest improvements to vehicle that fails, as well as advise service consultant/technicians of additional work. Test vehicle for wear-and-tear damage, check for damaged headlights, leaks, and faulty blinkers. Check for improper adjustments or alignments and for any illegal equipment installed on vehicle. Inspect and assess the condition of all the vehicle's essential mechanical systems and components as well as check accessories, air lines and electrical circuits. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Inspections should be done in a professional and efficient manner while maintaining a safe, clean, and organized work area. Requirements: Must possess a valid license as a State Vehicle Inspector. Must possess a valid Driver's License. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to lift over 50 pounds. Ability to bend, stoop, reach, crawl, and climb stairs. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Attention to detail and accurate record keeping. Some knowledge in automotive repair and maintenance. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $17k-24k yearly est. 55m ago
  • Automotive Customer Service Specialist

    Grease Monkey 4.0company rating

    Greensboro, NC job

    Company OverviewFounded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.Position Overview The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position. Essential Duties and Responsibilities Provide Exceptional Customer Service Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries. Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees. Remind customers to submit feedback about their visit. Thank all departing customers, remind them to return. Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card. Process all payments using the computer system and credit card machine. Perform courtesy work when needed. Assist manager in resolving customer complaints. Maintain Customer Waiting Area Make coffee; keep fresh coffee available at all times. Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day. Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers. Maintain Front Office Area Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager). Stock Service Order Tickets. Input vendor shipments on computer Other Duties and Responsibilities Place customer quality assurance calls, write customer thank you notes. General center maintenance and cleaning duties. Attend crew meetings as required. Run errands and perform other duties as assigned by a Supervisor. Job Qualifications Excellent customer service skills Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills Attention to detail and accuracy Previous customer service and general office experience necessary Working Conditions Equipment Used: Computer. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.Benefits/Perks Discounted Services for Employees Flexible Hours Opportunities for Advancement Compensation: $12.00 per hour Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
    $12 hourly Auto-Apply 60d+ ago
  • Management Training Program

    Express Oil Change & Tire Engineers 4.1company rating

    Express Oil Change & Tire Engineers job in King, NC

    Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 400 locations across 21 states, leading our industry through excellence, innovation, and growth. Don't let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services. Job Description At Express Oil Change & Tire Engineers, we are actively seeking top level, hands-on management candidates with a desire to grow into key leadership roles. As a Manager in Training, candidates will complete all levels of training while serving customers and learning all aspects of the Store and the Company. Our Management Training Program offers significant management and sales experience coupled with the opportunity to work for the pre-eminent automotive maintenance provider leading our industry through excellence, innovation, and growth. We encourage those interested in learning to truly manage a business as part of our accelerated leadership development track to apply today. Responsibilities include (but are not limited to): Consistently creating results for customers, teammates and the company Responsible for ensuring the customers are greeted courteously and receive a high level of customer service Scheduling service appointments and answering questions in person and on the telephone Consulting customers on their service needs and keeping customers updated on the progress of their vehicles Providing the customer with a positive experience Ensuring our company's high level of expectations are met, maintained, and exceeded Involvement in every aspect of the store operation Communicating accurately to teammates and technicians to establish time commitments that meet our standards and those of our customers Ability to step in when necessary to take on additional duties Qualifications We are looking for: High level of motivation with hands-on management skills Top-notch customer service skills with a desire to build long term trust and relationships with our customers Effective communication and interpersonal skills Automotive experience helpful but not required Additional Information All information will be kept confidential according to EEO guidelines. Physical Requirements: Prolonged periods of standing, stooping, and bending At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects Requires working at a production rate pace entailing the constant pushing and/or pulling of materials By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.
    $32k-42k yearly est. 12h ago
  • Experienced Automotive Technician

    Express Oil Change & Tire Engineers 4.1company rating

    Express Oil Change & Tire Engineers job in Greensboro, NC

    Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence, innovation, and growth. Don't let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services. Job Description The Automotive Technician, reporting to the Store and Service Managers, is responsible for performing basic and advanced car maintenance and repair tasks, inspecting vehicles for potential problems, and troubleshooting issues to ensure vehicle is performing appropriately and the customer is taken care of. Primary Responsibilities include (but are not limited to): Application of in-depth automotive repair knowledge Providing service of the highest quality to our customers Performs skilled mechanical work while analyzing and diagnosing problems Inspect, replace and/or repair defective parts while performing preventative maintenance on automobiles Continuously learn new technical information and techniques to stay abreast with rapidly changing automotive technology Demonstrate behaviors consistent with the company's vision, mission, and core values in all interaction with customers, co-workers, managers, and suppliers Adhere to all company policies, procedures, and safety standards Maintain a safe, clean, and organized work area Qualifications We are looking for: A minimum of 2 years' automotive service, automotive mechanic, and/or engine diagnostic experience in a professional capacity ASE Certification preferred, but not required Must have Technician Tools Valid driver's license Ability to operate and drive vehicles Ability to pass a pre-employment background screen Effective communication and interpersonal skills Top-notch customer service skills with a desire to build long term trust and relationships with our customers Willingness to work Saturdays Additional Information All information will be kept confidential according to EEO guidelines. Physical Requirements: Prolonged periods of standing, stooping, and bending At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects Requires working at a production rate pace entailing the constant pushing and/or pulling of materials By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.
    $28k-41k yearly est. 12h ago
  • Automotive Customer Service Advisor - 2775

    Jiffy Lube 4.0company rating

    Greensboro, NC job

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $29k-34k yearly est. 1h ago
  • Assistant General Manager - 452

    Jiffy Lube 4.0company rating

    Winston-Salem, NC job

    Are you considering a career in automotive? Transfer your management and sales experience to an industry that will really get your career moving! Premium Velocity Auto/Jiffy Lube (PVA) is hiring now! We are seeking an Assistant General Manager with prior Retail Service Management experience (Automotive, Fast Food, Retail Sales, etc.) to assist the General Manager in the day-to-day business operations to ensure the overall success of the people, processes, and results of the store. This is a great career opportunity for a hands-on problem solver with the ability to exceed sales expectations, deliver world class customer service, and motivate and mentor employees in a fast-paced environment. Benefits: Competitive starting salary with additional monthly compensation payouts (hourly pay + a monthly bonus potential up to $750 based on meeting KPIs) Career paths that offer limitless growth opportunities. Bonus structure for training your staff; you grow as your team develops! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, travel assistance, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Employer/Employee Funded Medical Plans, Prescription Drug Coverage, Telemedicine, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * * Full-time employees See full below! Job Summary: The Assistant General Manager (AGM) assists the General Manager in the day-to-day business operations to ensure the overall success of the people, processes, and results of the store. They participate in daily store functions, supervise and train staff members, and perform all in-store jobs as needed. In addition, the AGM implements operations to generate additional sales and achieve established KPI's. Job Description: Open and/or close the store, ensure store maintenance through staff and vendors, and manage cash and credit card activities. Make inventory orders, receive, and record all inventory activities on the store POS. Participate in the hiring and onboarding of staff, train on the job and promote timely completion of training modules, manage staff schedule, and report corrective actions. Follow J Team Service Standards (JTSS) while supervising lube center and performing lube services along with your technicians. Ensure a positive guest experience by addressing customer needs and concerns. Enforce adherence to company policies and procedures, as well as Environmental, Health & Safety (EG & S) compliance. Manage all store operations in the absence of the General Manager. Requirements: Valid Driver's License required. 1 year of retail management experience Ability to perform the responsibilities of the job. Basic mathematical ability (adding, subtracting, and percentages) Ability to communicate in English (written or orally) Efficiently use the internet, computers, and complete documents on tracking forms Able to stand for an extended period. Ability to (occasionally) lift over 50 pounds. Ability to bend, stoop, reach, crawl, and climb stairs. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Excellent customer service and communication skills. Attention to detail, dependability, and professional demeanor. Proven leader with an interest in the professional development of their team. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes Performance-based monthly bonus structure Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $35k-47k yearly est. 54m ago
  • Service Technician-2777

    Jiffy Lube 4.0company rating

    Greensboro, NC job

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and teamwork ability to an industry that will really get you moving, we'll train you on the rest! We are now hiring Service Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. This role does not require automotive experience, but customer service/sales experience are preferred. Benefits Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, employer funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited, but not required. See Full Job Description Below! Job Summary: The Service Technician for PVA (Jiffy Lube) is a Lube Technician that ensures our customers are confident in the safety of their vehicle by evaluating the customers' needs and performing services as required. The Service Technician may work in various positions to meet the individual needs of the customer; therefore, they are thoroughly cross trained in house for all roles. Job Responsibilities: Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Work efficiently to service the customers in a timely fashion, prioritizing safety always. Vacuum and sanitize interior of vehicle and clean windshield when vehicle enters. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires following J Team Service Standards (JTSS). Perform automotive maintenance of the engine, transmission, axles, steering and suspension, brakes, electrical, heating/air conditioning, tires, batteries, and spark plugs. Perform multi-point Inspection of automotive vehicles to ensure compliance to emission standards and governmental regulations and maintain detailed records of vehicles inspected as needed. Participate in regular on-site and e-learning training, and maintain compliance with Jiffy Lube safety requirements, OSHA, and state regulations. Participate in marketing events and promotions. Keep customer, inventory, and service records and participate in inventory stocking. Perform housekeeping/minor building maintenance. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Dedication to following safety policies and procedures. Ability to work well in a team environment. Ability to perform the responsibilities of the job. Willingness to undergo on the job training and a growth mindset. Ability to stand for an extended period of time. Ability to lift over 50 pounds. Ability to bend, stoop, reach, crawl, and climb stairs. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: All levels of automotive service and repair experience considered. Valid Driver's License strongly preferred. State Motor Vehicle Inspector License preferred. Proven face-to-face customer service or sales experience preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. A teamwork mentality. Ability to perform the responsibilities of the job. Able to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Paid Time Off* 401(k) Match Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $26k-33k yearly est. 58m ago
  • District Manager

    Grease Monkey 4.0company rating

    Kernersville, NC job

    Looking for people who want to make a impact and difference in a company. District Manager A Plus Automotive Started in 2019. Our vision was to grow a profitable business by creating a positive employee experience, so that each employee is passionate about delivering a customer experience that exceeds customers expectations. Responsibilities District managers will ensure all locations open on time remain open until scheduled to close and staffed appropriately for the business expected to include key positions are filled for example All N.C. locations are required to have an inspector at all times. Dm's will collect and review KPI'S on an ongoing daily basis to include mid day 1pm results to confirm we are pacing to hit goals or changes are made to improve and control labor if needed. Daily recap, Dm's must send a brief daily recap email at the conclusion of the day to communicate ongoing challenges they helped overcome, opportunities they worked with the leadership team to create action plans to improve and wins they celebrated at the location they worked at on this day. Agenda for the following weeksent no later than saturday 7pm to RM DM'S MUST BE THE CHEERLEADERS FOR THEIR TEAMS AND KEEP A HIGH LEVEL OF POSITIVITY AND MOTIVATION AT ALL TIMES. Hold your team accountable - performance management works both ways ataboys when things go well and verbal/written conversations when we miss the mark. Not so soft people walk over you, not so hard no one wants to not work for you. Deal with claims, warranties, customer complaints that exceed $100 or your store leadership's abilities. Pafs or Personal Action Forms for any and all employee changes, termination, transfers, vacation, payroll deductions, pay changes, ect. Grow the business, increase customer count sign up new and maintain current fleet accounts Hire for your market, conduct interviews, recruit, always looking to get better. Manage social media customer feedback, google reviews good and bad should be called and action taken if required. Payroll verification for accuracy every Thursday. Confirm breaks are cut, times are correct, mispunches are corrected, new hires are added and that your team gets paid correctly. Verify and place or approve all orders staying within the budgets and not running out of product. Respond to all emails especially closing emails from your teams with detail, professionalism and positivity. Always having bench strength and ensuring cross training so that when positions become open you can fill them quickly. Handling and planning for turnover, especially management professionally. Get behind company incentives, initiatives and contests to motivate your team and send frequent emails, text, conference calls or zoom meetings encouraging your team to compete, have fun and win. All admin needs to be completed by Monday 8am no later. This especially applies to payroll, bonuses, new hire packets, pafs because failure to do so could result in someone's check being incorrect. This can cause lots of unnecessary stress for multiple people accoros the organization and lead to poor employee morale. Expectations Work 5 days 50 hrs in stores but engaged and available when needed. To be a true leader and build a team that enjoys, takes pride in their work Increase sales, control cost and ensure profitability Teach and train, coach and motivate help your teams bonus Give good direction and delegate to the correct team member, follow up to ensure task are completed correctly and on time. Performance management Ensure customer and employee experience is great! Strengths needed for a position Leadership skills, conflict resolution skills and listening to learn Self Motivated to work with little to no supervision Accepting of responsibility for all things and people in your charge Communication and computer skills excel,word, email, text,zoom Primary focus should be Making sure each employee and customer has a great experience Recruiting, Staffing the business for growth while controlling cost to ensure profitability Teach , train and enforce strict adherence to Process and procedure preventing damage claims and customer complaints. Then resolving any that we do have. Delivering on KPI'S to include sales, customer count, payroll cost and profitability. Employee and customer safety to include workers comp or shop liability Secondary focus should be Facility and equipment repairs and maintenance Curb appeal Recruiting Fleet account management Online training completion When the job is done well the positive impacts are For Company Profitability and continued growth of new locations Reduced turnover, longer tenured staff especially at key positions Increased customer counts For Teammates Promotion opportunities Performance based pay rate increases Bonuses Job security For Customers Better and more consistent service that exceeds their expectations Trust that Aplus automotive will Alway do the right thing When the job is not done well the negative impacts are For Company Lost business, decreasing customer counts, less profitable, less growth Employee turnover and poor morale For Teammates Less opportunities for growth and less opportunities for compensation increases Less enjoyable place to work For Customers Less trust in our ability to deliver on the service they paid for Extended service times and less familiarity with our staff Compensation: $70,000.00 per year Let's talk about the SpeeDee Service Difference: Local Ownership Most SpeeDee stores are locally owned. They're run by families who service the automotive needs of other families in their communities. Quality Service SpeeDee was built on a solid commitment to customer service. Training and Certification SpeeDee owners hire ASE-certified technicians for tune-ups, mechanical work and other repairs. Advanced training is available through the SpeeDee Performance Certified program. Multi-Point Courtesy Check and Service Review Every time you bring your vehicle in for a 17-Point Oil Change, we'll also give you a multi-point courtesy check and a service presentation as an added bonus. Free Top-Off Service To help keep your car running smoothly and safely, SpeeDee offers a free top-off service for the 3 months or 3,000 miles following any SpeeDee oil change or tune-up service. Maintenance Records If you're not sure which services you need or which services you've already completed, don't worry. We'll keep track of your SpeeDee maintenance history and manufacturer's recommended service schedule. Affordable Rates Looking for an alternative to your dealership? Compare their prices to ours, and you may find that SpeeDee can perform the services you need at a lower cost. You Decide It's our policy to provide you with the information you need to make a decision without pressure or overselling. Visit your local SpeeDee today - no appointment necessary! Compensation: $55,000.00 per year Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
    $55k-70k yearly Auto-Apply 60d+ ago
  • Management Training Program

    Express Oil Change & Tire Engineers 4.1company rating

    Express Oil Change & Tire Engineers job in Clemmons, NC

    Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence, innovation, and growth. Don't let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services. Job Description At Express Oil Change & Tire Engineers, we are actively seeking top level, hands-on management candidates with a desire to grow into key leadership roles. As a Manager in Training, candidates will complete all levels of training while serving customers and learning all aspects of the Store and the Company. Our Management Training Program offers significant management and sales experience coupled with the opportunity to work for the pre-eminent automotive maintenance provider leading our industry through excellence, innovation, and growth. We encourage those interested in learning to truly manage a business as part of our accelerated leadership development track to apply today. Responsibilities include (but are not limited to): Consistently creating results for customers, teammates and the company Responsible for ensuring the customers are greeted courteously and receive a high level of customer service Scheduling service appointments and answering questions in person and on the telephone Consulting customers on their service needs and keeping customers updated on the progress of their vehicles Providing the customer with a positive experience Ensuring our company's high level of expectations are met, maintained, and exceeded Involvement in every aspect of the store operation Communicating accurately to teammates and technicians to establish time commitments that meet our standards and those of our customers Ability to step in when necessary to take on additional duties Qualifications We are looking for: High level of motivation with hands-on management skills Top-notch customer service skills with a desire to build long term trust and relationships with our customers Effective communication and interpersonal skills Automotive experience helpful but not required Additional Information All information will be kept confidential according to EEO guidelines. Physical Requirements: Prolonged periods of standing, stooping, and bending At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects Requires working at a production rate pace entailing the constant pushing and/or pulling of materials By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.
    $32k-42k yearly est. 12h ago

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