How to hire a floor runner

How to hire a floor runner, step by step

Here's a step-by-step floor runner hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a floor runner job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new floor runner
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a floor runner, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect floor runner also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of floor runners and their corresponding salaries.

   Type of Floor Runner	Description	Hourly rate
   Floor Runner	Gaming services workers serve customers in gambling establishments, such as casinos or racetracks. Some workers tend slot machines, deal cards, or oversee other gaming activities such as keno or bingo... Show more	$11-18
   Floor Staff	The duties of floor staff depend on their line of work or industry of employment. In restaurants and similar establishments, floor staff is in charge of performing support tasks for the wait staff... Show more	$10-24
   Runner	A runner is considered as a general assistant who works under the direction of a producer and other production staff to do basic works such as answering the phone or making arrangements for staff on locations in the broadcasting and film industry. The role of a runner is to ensure that the production process is running smoothly... Show more	$12-19

2. Create an ideal candidate profile

   Common skills:

   • Wine
   • Bartending
   • Machine Operation
   • Math
   • Basic Math
   • Casino Floor
   • Telephone Calls
   • Taps
   • Cash Handling
   • Customer Complaints
   • Drink Orders
   • Customer Service
   • Sales Floor
   • Players Club

   Check all skills

   Responsibilities:

   • Manage top prize payouts, involving large amounts of funds being transfer across the gaming floor.
   • Stock shelves, check prices, sack groceries get carts, office work work a chash register.
   • Used POS regularly, serve all guests drinks and snacks in a timely matter, stock and clean at each shift.
   • Execute grain futures orders for special accounts that require extraordinary attention to detail as well as personalized service.
   • Answer basic customer questions concerning gaming machines base on basic understanding of payout and machine operations.

3. Make a budget

   Including a salary range in your floor runner job description is a great way to entice the best and brightest candidates. A floor runner salary can vary based on several factors:

   • Location. For example, floor runners' average salary in florida is 27% less than in rhode island.
   • Seniority. Entry-level floor runners earn 41% less than senior-level floor runners.
   • Certifications. A floor runner with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a floor runner's salary.

   Average floor runner salary

   $14.76hourly

   $30,711 yearly

   ---

   Entry-level floor runner salary

   $23,000 yearly salary

   Updated December 5, 2025

4. Writing a floor runner job description

   A job description for a floor runner role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a floor runner job description:

   Floor runner job description example

   Casino Floor Runner
   
   Montana's Best Casinos:
   
   We immediately create a comfortable, fun environment for our guests to enjoy. We take great pride in knowing every one of our guests by name, along with knowing and taking care of all of their needs without them even having to ask. We are service aficionados.
   
   We're friendly, fun, enthusiastic and entertaining. We love to make people smile. We promise to deliver service so good, it's surprising!
   
   About The Job:
   
   The Casino Floor Runner works to support Montana's Best Casinos' ultimate focus of consistently delivering, friendly smiles, clean facilities, and a world-class gaming experience to all of our players.
   
   Each Floor Runner works in support of the casino operations team to perform a variety of tasks including cash handling and accounting, stocking, pricing, rotating and displaying of merchandise, housekeeping inside and outside of the casino, ensuring guest privacy, safety and security, efficiently preparing and completing drink orders, and above all else delivering exceptional customer service at all times.
   
   Accountabilities:
   
   You are our ideal candidate if you have:
   
   * Incredible customer service skills & the steadfast resolve to help maintain a player-centered culture.
   * A knack for remembering the names and faces of those regular guests and getting to know their likes & dislikes to make them feel valued.
   * Pride in your appearance and willing adherence to uniform standards.
   * The ability to work as part of a team and interact with a variety of stakeholders - from hourly team members, customers, vendors, and corporate representatives.
   * The ability to learn to use and troubleshoot equipment.
   * The ability to interpret instructions, reports and information and complete corresponding paperwork.
   * An investment in the cleanliness, condition and smooth operation of the location both inside and out.
   * The ability to multitask and monitor players and situations both inside and outside the location.
   * The ability to handle complaints with empathy, compassion, and confidence.
   * Availability to work a flexible schedule of nights, days, weekends, and holidays with regular attendance.
   * The ability to attend and pass a Montana State Approved Alcohol Education Training and maintain certification with refresher training as required by law.

   Copy this example

   

5. Post your job

   To find the right floor runner for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with floor runners they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit floor runners who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your floor runner job on Zippia to find and recruit floor runner candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting floor runners requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new floor runner

   Once you have selected a candidate for the floor runner position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new floor runner. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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