Front desk secretary resume examples from 2026
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How to write a front desk secretary resume
Craft a resume summary statement
A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in front desk secretary-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These four steps should give you a strong elevator pitch and land you some front desk secretary interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
- Include as many relevant hard or technical front desk secretary skills as possible for each job you apply to.
- Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
Here are example skills to include in your “Area of Expertise” on a front desk secretary resume:
- Patients
- Front Desk
- Phone Calls
- Customer Service
- Appointment Scheduling
- Patient Demographics
- Telephone Calls
- Patient Appointments
- Patient Charts
- Office Equipment
- Payroll
- Computer System
- Insurance Forms
- Insurance Verification
- Word Processing
- PowerPoint
- Insurance Eligibility
- EMR
- Travel Arrangements
- Physical Therapy
- Direct Calls
- Fax Machines
- Multi-Line Phone System
- Medical Insurance
- Insurance Coverage
- Hippa
- Patient Accounts
- Insurance Claims
- Multi-Line Telephone
- Administrative Tasks
Zippia’s AI can customize your resume for you.
How to structure your work experience
Your work experience should be structured:
- With your most recent roles first, followed by earlier roles in reverse chronological order.
- Job title, along with company name and location on the left.
- Put the corresponding dates of employment on the left side.
- Keep only relevant jobs on your work experience.
How to write front desk secretary experience bullet points
Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.
- Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
- What were your responsibilities or goals?
- How did you accomplish them?
- Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )
Here are examples from great front desk secretary resumes:
Work history example #1
Student Ambassador
Wayne State University Physician Group
- Developed marketing plan to encourage alumni to re-invest into the university.
- Provided individual and group tutelage for incoming freshmen enrolled in online Developmental Mathematics courses.
- Prepared and stocked solutions, reagents, and student samples for use in the undergraduate chemistry teaching laboratories.
- Provided awareness to alumni about the evolution on the university since their attendance and promoted charity.
- Reviewed student professional pharmacy program applications for appropriate contents, maintained college database of student applicantsj, provided students with curriculum requirements
Work history example #2
Certified Nurses' Aide
HCR ManorCare
- Trained new employees I have completed circle of care, and dementia training
- Provided residents with exceptional personal-care services including ADL, medication and toileting support.
- Promoted to team leader and supervised CNAs.
- Provided nursing and nursing related services to residents (ADL) Protected and promoted resident rights and assisted with maintain independence.
- Performed and assisted with Patient's ADLS.
Work history example #3
Social Secretary
First Baptist Church
- Worked closely with the Deacons to organized start-up of Meals on Wheels it the Downtown Churches.
- Counseled, evaluated, and mentored staff.
- Cancelled, moved appointments, and did light scheduling in EMR.
- Provided direct support and assistance with updating Operations/Facilities Managers' calendar, meetings arrangements, general and confidential communications.
- Assisted with payroll and filled in anywhere help was needed within the departments to keep daily operations running smoothly.
Work history example #4
Stenographer Secretary
Amazon
- Prepared timekeeping and payroll for 12 branch members.
- Performed corporate governance including portions of the 10-K, 10-Q and primary responsibility and signing of the 2001 Proxy.
- Typed minutes on home computer and submitted via email to Superintendent's office.
- Invoiced for payment QuickBooks for invoicing Spreadsheets on Excel Multiple line telephone answering
- Managed outside counsel in regard to all litigation, including large trademark infringement defense case.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from front desk secretary resumes:
High School Diploma
2009 - 2009
Bachelor's Degree in social work
Virginia Commonwealth University, Richmond, VA
2013 - 2016
Highlight your front desk secretary certifications on your resume
Certifications can be a crucial part of your resume. Many jobs have required certifications.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
If you have any of these certifications, be sure to include them on your front desk secretary resume:
- Certified Medical Administrative Assistant (CMAA)
- Certified Medical Office Manager (CMOM)
- Nationally Certified Medical Office Assistant (NCMOA)