Smith Center School District jobs in Las Vegas, NV

Job Title: Security Bike Officer Department: Security Reports to: S ecurity Manager, Senior Security Director Status: Full-Time, Non-Exempt (hourly-eligible for overtime) Hourly Rate: $20.60 with Competitive Benefits! Shift Vacancy: Day Shift | 7:30 am - 4:00 pm Summary of Duties and Responsibilities The Security Bike Officer is responsible for protecting The Smith Center (TSC) property from theft or damage or persons from hazards or interference, conducting periodic tours to check for irregularities inspecting protection devices and fire control equipment, preserving order, and enforcing regulations pertaining to personnel, visitors, and premises. This position demonstrates outstanding customer service to ensure that all internal and external guests will experience a very safe, secure, and friendly environment. Essential Duties and Responsibilities This position requires the ability to ride a bike for extended periods of time year-round. Controls access to the facility; assists visitors with a legitimate need to gain entry to the facility; screens visitors and employees in an efficient manner to expedite their admittance to the facility. Provides an atmosphere in which all team members and visitors know that the TSC responds to and cares about their needs; provides a courteous, respectful, and pleasant interaction with each employee and visitor as perceived from their point of view; presents a good image of TSC and its security department. Communicates in a manner that is open, honest, and responsive in all situations; to the extent authorized, provides information regarding the facility and surrounding area as requested by visitors. Monitors entrances and exits; prevents unapproved or unlawful entry; controls entrances, the movement of people and vehicles, and parking; operates a gate and examines vehicle contents; monitors remote entrances using closed circuit television; operates remote access devices; calmly while directing persons who cause a disturbance to leave the property. Patrols assigned site on foot or a bicycle; checks for unsafe conditions, hazards, unlocked doors, safety and security violations, blocked ingress and egress, mechanical problems, and unauthorized persons; inspects buildings and grounds using appropriate equipment and protective gear. Prepares logs or reports as required for the assigned post; writes or types reports or enters information in a computer using standard grammar; inspects security control logs as required. Observe and report incidents or suspicious activity to company management, life/safety personnel, or public safety authorities as appropriate for the circumstances and/or as required by the post. Responds to emergencies in an orderly and timely manner utilizing proper training and following all SOPs. Drives a motor vehicle as required to respond to incidents or emergencies, including transporting equipment, conducting perimeter checks, supporting other operational needs, and adhering to traffic laws and safety regulations at all times. Perform any other duties as assigned within the scope of the position. Required Education, and Experience High School Diploma or G.E.D. Two (2) or more years of experience in law enforcement, security, EMT, or the hospitality industry Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have: Must be at least 21 years of age or turning 21 within 30 days of employment. Successful completion of a required background check and pre-employment drug screening, as this position has been identified as a safety and security-sensitive position, directly impacting the safety of others. Ability to read, write, and communicate effectively in English is required; other languages such as Spanish would be beneficial but not required. Ability to operate independently, prioritize workload, and manage projects to a successful conclusion. Ability to function effectively and efficiently in a fast-paced environment. Ability to protect and maintain a broad scope of confidential and proprietary information. Ability to perform a wide variety of complex administrative procedures and practices. Required to use diplomacy and judgment in dealing with others at different levels both internally and externally at all times Demonstrated ability to tactfully handle stressful situations, negotiate and resolve conflicts, maintain confidentiality, and respect and observe organizational protocol Proven ability to multi-task and successfully adapt to changes in policies, procedures, and processes Professional in appearance and demeanor Outstanding judgment, sensitivity, and a high level of discretion Availability to work varied shifts, including evenings, weekends, and holidays as determined by operational needs. Computer Skills Proficient in Microsoft Office Suite software, including Office 365 Physical Job Requirements The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to regularly lift, move, carry, push, and pull 40 pounds or more. Ability to stand, walk, or patrol for extended periods, including on uneven surfaces or stairs, as required for property surveillance and incident response. This position will require sitting for long periods, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing. Ability to occasionally reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces. Ability to physically stand, walk, and climb stairs on a consistent basis. Specific vision abilities required by this job include close vision and peripheral vision. This position could be exposed to loud noises and frequent phone conversations, and requires average to above average visual acuity and hearing. Possess sufficient hearing ability to receive, interpret, and respond to radio communications, verbal communication, auditory signals, and environmental sounds in both routine and emergencies. Ability to wear and operate a two-way radio for extended periods, actively monitor radio traffic, and respond promptly and physically to calls for service across the property or assigned areas. A candidate must have the physical and mental capacity to effectively perform all essential functions described. Ability to operate and navigate bicycles, motorized carts, or other mobility devices safely and efficiently to patrol the property, respond to incidents, and ensure swift mobility across all areas. Ability to complete foot patrol, walking the property periodically indoors and outdoors. Ability to withstand inclement weather and temperature conditions, including extreme heat or cold, as part of regular patrols and emergency responses. Ability to operate a computer, computer keyboard, and mouse, and handle other office equipment This position has been identified as affecting public safety. Persons offered employment in this class must submit to a pre-employment screening for controlled substances. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations, including additional background screening, during the course of employment. Possess a valid driver's license with a clean driving record. Valid TAM Card (Alcohol Awareness Certification) from state-approved provider is required and must be maintained as a condition of employment. Valid First Aid/CPR/AED Certification from a nationally recognized provider is required and must be maintained as a condition of employment. Must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements for Security Officers. Certification Training Provided Armament Systems & Procedures, Defensive Tactics Training. (Handcuffing, Baton (ASP), Tactical Flashlight Usage) Sabre O/C Spray Certification Taser Certification Bike Certification Training Pay Transparency To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state laws or regulations that require employers to provide wage or salary range information to job applicants and employees. The hourly rate for this full-time and non-exempt position is $20.60 plus benefits, including insurance plans as applicable. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: Creative and collaborative work culture Competitive compensation Comprehensive health, dental, and vision insurance plans Employee Assistance Program- including counseling, wellness programs, and financial support services. Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars. Generous Paid Time Off Plan Paid Holidays and Personal Holiday Time 401(k) retirement savings plan eligibility on your start date with employer match Employer-paid disability insurance coverage Supplemental benefits offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts. Safe and paid parking on-site Training and career growth opportunities Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events. Discounts on Starbucks products and merchandise The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Limitations and Acknowledgment The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. A reasonable accommodation is available for qualified individuals with disabilities upon request. The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Diversity, Equity, and Inclusion Mission Statement At TSC diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing-and increasingly diverse-world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization. TSC strives to champion diversity, equity, and inclusion for all.

Job Title: On-Call Parking Attendant Department: Parking Reports to: Parking Manager Status: Non-Exempt, On-Call Hourly Rate: $16.75 Summary of Duties and Responsibilities The On-Call Parking Attendant is responsible for the safety of the guest and their vehicles. The Parking Attendant directs traffic to ensure vehicles come in and leave the property safely. Assists in setting traffic patterns by setting up temporary gates and cones. Assists the guest utilizing the parking garage. Answers and assists guests with any questions or concerns. Maintain the cleanliness of all parking areas including parking lots, driveways, garage parking structure, all points of entry and exit. Essential Duties and Responsibilities Work closely with other parking attendants to greet and direct incoming guests and visitors at all times. Monitor guest parking areas and driveways for debris/ obstructions to ensure a safe environment is being provided for staff and guests. Maintain accurate information about all events to properly respond to guest inquiries. Assist with training new employees and leading by demonstrating proper procedures and safety precautions. Report any maintenance and public area issues, as well as any potential hazards and guest injuries/ incidences. Transport guests by cart to and from parking areas. Maintain a neat, professional appearance and a friendly, helpful, and approachable demeanor. Perform other duties as assigned within the scope of the position. Required Education and/or Experience High School Diploma Minimum of two or more years customer service experience Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have: Exceptional verbal and interpersonal communication skills Ability to establish priorities, work independently, and proceed with objectives with minimal supervision Ability to analyze and resolve problems, often with a high level of urgency due to time sensitivity and/or mission-critical level of importance Computer Skills Proficient in the use of Microsoft Office, particularly Excel, Word, and Outlook Other Skills and Abilities Desire and ability to accept all levels of challenges Available to work extended hours, frequent evenings, weekends, and Holidays as required Highly organized and able to perform successfully in a fast-paced environment Desire to work as a team player and assist when and where needed Physical Job Requirements The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will require sitting for long periods, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing. This position is performed in outdoor field environment, exposure to noise, dust, and all types of weather and temperature conditions. Ability to lift, carry, move, push, or pull up 75lbs or more. This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing. Must be able to drive a vehicle when necessary. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment. Possess a valid Driver's License. Pay Transparency To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. The hourly rate for this on-call position is $16.25 plus retirement benefits. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: Creative and collaborative work culture Competitive Hourly Rates Consistent scheduling - advance schedule posting to guarantee you hours of work. We provide flexible options to accommodate your availability. 401(k) retirement savings plan eligibility on your start date with employer match Training and career growth opportunities Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events. Discounts on Starbucks products and merchandise The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Limitations and Acknowledgment The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request. The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Diversity, Equity, and Inclusion Mission Statement At TSC diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing-and increasingly diverse-world. We believe that a variety of opinions, approaches, perspectives, and talent are the cornerstones of a strong and flexible organization. TSC strives to champion diversity, equity, and inclusion for all.

Job Title: UsherDepartment: Guest ExperienceReports to: Guest Experience ManagerStatus: On-Call, Non-ExemptHourly Rate: $16.50 Summary of Duties and Responsibilities Ushers are the guest's first point of contact with respect to the safety, security, and hospitality related to The Smith Center's front-of-house areas (lobbies, theaters, and all other public areas). Ushers provide guest services support for performances, and special events such as festivals, award ceremonies, weddings, and other rental events. They are responsible for delivering service in accordance with our guest service standards program, Service with Heart, and ensuring that The Smith Center's values are understood and consistently supported. Ushers must be available to work varied shifts, including evenings, weekends, and holidays. Always maintains a professional appearance in accordance with TSC policies and uniform standards. Essential Duties and Responsibilities Understand department service expectations and consistently deliver Service with Heart to our guests. Ensure that patrons are satisfied and comfortable during all events. Examine performance tickets or passes to determine authenticity by validating the names and dates listed Escort and assist patrons to their designated seats and inform them of the nearest exits and restrooms. Distribute program, brochures, and other materials to patrons Provide special assistance to patrons with needs, such as individuals with wheelchairs, disabilities, or other impairments Provide accurate information in response to patron inquiries. Ensure a safe environment by maintaining clear aisles and reporting safety, suspicious behavior, or service incidents to Guest Experience Management and/or Security. Enforcing event rules and relevant health and safety regulations Ensure the safety of patrons through the proper implementation and enforcement of emergency and evacuation procedures. Provide information to the House Supervisor or Manager for the preparation of the House Manager's Event Summary Report, including drop counts, lost and found, safety and service incidents, and patron feedback. Report lost and found to supervisor and assist patrons with recovery of lost items. Participate in all training and team-building events as required. Required Education, and Experience A High School Diploma is required. Minimum two years or more experience in theater ushering, customer service, ticketing, and or retail sales. Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have: Exhibit exceptional interpersonal skills, communications skills and professional demeanor at all times Display empathy and listening skills when interacting with patrons and staff Provide excellent customer service at all times Demonstrated knowledge about the venue as well as seating arrangements and exits Ability to work well in a group and be proactive about the needs of guests The ability to speak more than one language is a plus Ability to resolve guest problems using service training tactics and recovery tools. Ability to problem solve, often with a high level of urgency due to time-sensitivity and/or mission-critical level of importance. Able to work various shifts, including holidays, late nights, and fully open availability to work weekends. Computer Skills Access to the internet and understanding of platforms designed to assist in scheduling and department communications Familiarity with guest devices (e.g., cell phones) that interact with TSC technology, preferred Physical Job Requirements The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to lift, move, carry, push, and pull 50 pounds or more. Ability to stand up to four hours or longer per shift with a break. Physical ability to hold doors for guest arrival and departure. Ability to work at varying heights, as some ushering positions or assigned posts may be located in balcony or elevated seating areas. Ability to work in an elevator. Ability to move chairs to the proper position. Ability to go up and down stairs to assist guests. Ability to wear a radio when the position requires and respond to radio communications. Specific vision abilities required by this job include close vision and peripheral vision. Ability to occasionally reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces. Ability to work in both brightly lit and dimly lit environments, including during performances, rehearsals, and audience ingress/egress. Ability to withstand regular exposure to loud or high noise levels, including amplified music, sound checks, and audience applause. Ability to work in and around crowded environments and interact with large groups of guests and patrons in a professional, courteous manner. Ability to withstand exposure to various forms of theatrical and stage lighting, including strobe, flashing, moving, and color-changing lights. Ability to remain alert and responsive throughout performances and events to monitor guest safety and assist during emergencies or evacuations. This position could be exposed to loud noises, and frequent phone conversations and requires average to above average visual acuity and hearing. Most of this job will be performed indoors in a climate-controlled environment. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment. Pay Transparency To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. The hourly rate for this on-call position is $16.50 plus retirement benefits. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: Creative and collaborative work culture Competitive Hourly Rates Consistent scheduling - advance schedule posting to guarantee you hours of work. We provide flexible options to accommodate your availability. 401(k) retirement savings plan eligibility on your start date with employer match Training and career growth opportunities Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events. Discounts on Starbucks products and merchandise The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Only those candidates under consideration will be contacted for next steps. Please accept our utmost appreciation for your interest in our organization. Limitations and Acknowledgment The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request. The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Diversity, Equity, and Inclusion Mission Statement At TSC diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing-and increasingly diverse-world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization. TSC strives to champion diversity, equity, and inclusion for all.

Job Title: Starbucks Barista Department: Starbucks Reports to: Starbucks Store Supervisor Status: Part-Time, Non-Exempt Hourly Rate: $16.00 Summary of Duties and Responsibilities The Starbucks Barista brings the Starbucks experience to life at The Smith Center for the Performing Arts for our customers through excellent and prompt service, quality beverages and products, and maintaining a clean and inviting store environment. You will be in a vibrant store environment where you will have the ability to master your food & beverage craft, work alongside partners, and meet new people every day. A cup of coffee and a smile can go a long way, and we believe our Baristas have the power to be the best moment in each customer's day, through nurturing the human connection. Essential Duties and Responsibilities Delivers world-class customer service to all customers by acting with a customer-comes-first attitude, fostering positive interactions and experiences. Anticipate customer needs by constantly evaluating the store environment and interpreting customer cues, ensuring an exceptional and personalized experience for each guest. Prepare food and beverages to standard recipes or customize for customers, including recipe changes such as temperature, quantity of ingredients, or substituted ingredients. Operate various equipment, including espresso machines, blenders, coffee brewers, and machinery for heating food, such as convection ovens or microwaves. Execute food and beverage processes, including food deliveries, replenishment, pulls, stocking, zoning, instocks routines, data accuracy, culling, rotation, cleaning, defect, signing, and backstock. Monitor and record temperature-sensitive food items as outlined in best practices. Follow proper packaging and labeling guidelines for food products. Locate and identify damaged, recalled, or expired items and process them according to best practices. Follow proper perishable inventory procedures to ensure an accurate recording of inventory. Maintain an appropriate level of stock items in the store area. Assist in maintaining display cases and pastry par levels. Access and maintain inventory and supplies on-site to ensure the store remains fully stocked and operational throughout the day. Replenish supplies and restock shelves regularly to prepare for peak times and maintain product availability. Monitor inventory levels and communicate with the store management regarding any supply needs or discrepancies. Assist with organizing and maintaining the stockroom, ensuring items are properly stored and easily accessible. Ensure a clean, organized, and fully sanitized workspace by regularly cleaning and maintaining counters, equipment, and customer areas in compliance with health, safety, and sanitization standards. Complete and record all cleaning tasks in the store space as outlined in best practices Inputs all orders into the POS terminal accurately and efficiently. Accurately posts all transactions on the POS terminal, including credit/debit card payments, mobile app payments, and Starbucks gift cards. Maintain an ongoing awareness of all promotional activities within Starbucks. Follows health, safety, and sanitation guidelines for all products. Serve as an ambassador for The Smith Center and Symphony Park; effectively demonstrating the mission, vision, values, and impact to the community at large. Perform other duties as assigned within the scope of the position. Required Education, and Experience High school diploma or GED. Minimum of 1-year experience in a customer service role, preferably in a retail or food and beverage environment. Excellent interpersonal and problem-solving skills. Strong organizational skills and ability to multitask efficiently. Basic knowledge of state and federal food safety and OSHA guidelines Experience in handling monetary transactions and basic accounting principles and practices. Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have: Exceptional guest service skills. Proven attention to detail and outstanding accuracy. Excellent verbal and written communication skills. Ability to read, write, and communicate effectively in English is required; other languages such as Spanish would be beneficial but not required. Ability to work effectively under pressure; consistently meet goals and deadlines. Excellent interpersonal and conflict management skills. Proven ability to interact respectfully and accurately with all TSC/Store team members and guests by responding with compassion and understanding. Ability to read, write, and communicate effectively in English is required; other languages such as Spanish are a plus. Ability to establish priorities, work independently, and set and proceed with objectives with minimal supervision. Ability to manage a range of styles and behaviors in a tactful, congenial, respectful, and constructive manner. Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays. Computer Skills Basic knowledge of Microsoft Office Suite programs (Word, Excel, and Outlook). Comfortable operating point-of-sales (POS) systems and other store-related technology. Comfortable using and assisting customers with mobile payment systems, such as the Starbucks Mobile App and other contactless payment methods. Physical Job Requirements The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position will require standing on feet, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing for extended periods. Ability to regularly lift, move, carry, push, and pull 50 pounds or more. Ability to regularly reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces. Ability to physically stand, walk, and climb stairs on a consistent basis. Ability to physically use hands, wrists, and arms frequently for preparing food and beverages, operating equipment, and performing cleaning tasks. Ability to physically wash hands frequently as required by health, safety, and sanitation regulations in compliance with the Southern Nevada Health District and food safety standards to maintain a clean and sanitary work environment. Specific vision abilities required by this job include close vision and peripheral vision. This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing. Ability to withstand exposure to hot surfaces, steam, refrigeration, and ice. Ability to withstand inclement weather and temperature conditions. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment. Food Handler Safety Training Card The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Pay Transparency To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state laws or regulations that require employers to provide wage or salary range information to job applicants and employees. The hourly rate is $16.00 per hour plus retirement benefits. This position is tip-eligible. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: Creative and collaborative work culture Competitive Hourly Rates Consistent scheduling - advance schedule posting to guarantee you hours of work. We provide flexible options to accommodate your availability. *Comprehensive health, dental, and vision insurance plans *Paid-Time off and holiday pay, including personal holiday time off 401(k) retirement savings plan eligibility on your start date with employer match Training and career growth opportunities Discounts on Starbucks products and merchandise Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events. *Part-time team member's eligibility for health benefits and paid time off is determined based on hours worked and service tenure with the organization. Specific eligibility requirements and details will be provided upon employment* Limitations and Acknowledgment The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request. The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Diversity, Equity, and Inclusion Mission Statement At The Smith Center for the Performing Arts (TSC) diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing-and increasingly diverse-world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization. TSC strives to champion diversity, equity, and inclusion for all.

Job Title: Controller Department: Finance Reports to: VP of Finance & Accounting Status: Full-Time, Exempt Salary Range: $95,000 - $125,000 *(Final compensation will be offered commensurate with the candidate's work experience, skills, and professional qualifications.)* Summary of Duties and Responsibilities The Controller oversees and directs the daily operations of the accounting function within the Finance Department, ensuring accuracy, compliance, and efficiency in all financial activities. This position is responsible for establishing and maintaining robust internal control procedures for cash handling, ticket sales, contributed revenue, and other organizational income streams. The Controller prepares timely and accurate monthly financial statements, providing leadership with clear insights into the organization's financial performance. Additionally, the role manages the preparation of all financial schedules, reconciliations, and supporting documentation required for the annual audit, ensuring compliance with nonprofit accounting standards and regulatory requirements. The Controller also provides leadership, coaching, and professional development to the Senior Accounting Manager, Senior Staff Accountant, and Payroll Specialist, fostering a high-performing and collaborative finance team. Essential Duties and Responsibilities Oversee and manage all daily accounting operations, ensuring accuracy, efficiency, and compliance with established policies and procedures. Direct and execute all processes related to month-end and year-end close, producing accurate and timely financial statements in accordance with Generally Accepted Accounting Principles (GAAP) and applicable nonprofit (modified) reporting standards. Lead the preparation of all financial schedules, reconciliations, and supporting documentation for the organization's annual financial audit, employee benefits audit, and any other required reviews. Distribute, review, and analyze internal budget-to-actual financial reports, working closely with department leaders to monitor performance and address variances. Maintain the integrity of the general ledger, including identifying, investigating, and resolving discrepancies and variances. Ensure all tax and regulatory filings are completed accurately and on schedule, including Form 990, Form 990-T, and all state and local filings. Serve as the Plan Administrator for the organization's retirement plan, ensuring compliance with ERISA and applicable regulations. Safeguard the organization's financial assets by implementing and monitoring internal control systems to prevent and detect theft, fraud, and other irregularities. Supervise cash handling, credit card processing, and check acceptance procedures across the organization, ensuring adherence to established controls. Oversee reconciliation of box office and development (fundraising) records with accounting records, ensuring alignment and accuracy. Partner with cross-departmental leaders to develop and refine operating processes and internal controls related to: Ticketing and box office cash management and financial records Parking structure cash reconciliation and controls Development gift recording and acknowledgment Purchasing and procurement processes Employee benefits administration and monitoring Serve as primary liaison for banking, insurance, and other key financial relationships. Provide financial guidance and support to staff members, ensuring they have timely and accurate information to support operational decision-making. Stay current with Financial Accounting Standards Board (FASB) and American Institute of Certified Public Accountants (AICPA) standards relevant to nonprofit organizations. Represent the organization professionally in interactions with staff, vendors, donors, auditors, and the community. Lead, mentor, and develop the finance team, including the Senior Accounting Manager, Senior Staff Accountant, and Payroll Specialist, fostering a culture of accountability, collaboration, and continuous improvement. Ensure finance team members receive appropriate training, professional development opportunities, and performance feedback to support their growth and the organization's success. Perform other duties as assigned within the scope and responsibilities of the role. Required Education and Experience Bachelor's degree in Accounting, Finance, or a related field from an accredited institution is required. Master of Accounting, MBA, and/or CPA preferred. Minimum of 5 years of progressive experience in a Controller, Director of Finance, or senior-level accounting role, with demonstrated expertise in financial reporting, audit preparation, and internal controls. Non-profit financial management experience strongly preferred, particularly within the performing arts or entertainment industry. In-depth knowledge of Generally Accepted Accounting Principles (GAAP) and nonprofit accounting standards, including compliance with FASB and AICPA guidelines. Experience preparing and managing budgets, overseeing audits, and ensuring compliance with IRS regulations, tax filings (including Forms 990 and 990-T), and retirement plan administration. Proven track record in leadership and team development, including supervising, motivating, and mentoring finance staff at multiple levels. Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have: Excellent written and verbal communication skills, with the ability to present financial information clearly to both financial and non-financial stakeholders. Must communicate effectively in English, both orally and in writing; proficiency in other languages is helpful. Ability to work successfully and collaboratively with departments and individuals possessing a wide range of financial knowledge, from limited exposure to advanced expertise. Exceptional interpersonal skills with the ability to build and maintain positive, productive working relationships across all levels of the organization. Superior analytical skills, including the ability to evaluate data, identify trends, and develop actionable recommendations. Proven ability to develop and maintain effective internal control systems that safeguard organizational assets and ensure compliance with nonprofit financial regulations. Excellent organizational and time management skills, with the ability to establish priorities, work independently, and execute objectives with minimal supervision in a deadline-driven environment. Outstanding reasoning and judgment skills, with the ability to address challenges, resolve conflicts, and navigate sensitive situations in a tactful and professional manner. Strong project management skills, with the ability to oversee multiple initiatives simultaneously and ensure timely completion of deliverables. Foster ongoing collaboration with the Human Resources department to align finance operations with payroll processing, benefits administration, and compliance with applicable employment laws and organizational policies. Commitment to the mission of a performing arts nonprofit organization, with an understanding of how financial stewardship supports artistic and community impact. Other Skills and Abilities Ability to deal with a range of styles and behaviors in a tactful, cordial, and professional manner. Adaptability and willingness to learn new technologies, processes, and regulations as they evolve. Exhibit a professional appearance and demeanor. Maintain a dependable, professional, and courteous work environment. Desire and ability to accept all levels of challenges. This position requires the ability to work varied shifts and extended hours, including evenings, weekends, and holidays, to meet operational needs. Computer Skills Advanced proficiency in Microsoft Office Suite (Office 365 applications), including Word, Excel, PowerPoint, Teams, Outlook (including calendar management), and SharePoint. Demonstrated experience with accounting and financial management software; experience with SQL-based systems is a plus. Demonstrated experience with payroll and human capital management (HCM) systems; direct experience with ADP Workforce Now or similar platforms preferred. Knowledge of enterprise resource planning (ERP) systems such as Microsoft Dynamics GP (Great Plains), or comparable nonprofit-oriented platforms. Proficiency in generating and customizing financial reports to meet the needs of diverse stakeholders, including executive leadership, program managers, auditors, and board members. Ability to evaluate, recommend, and implement technology solutions that improve accounting workflow efficiency, data accuracy, and internal controls. Physical Job Requirements The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position will require sitting for extended periods, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing. Occasionally lifting, carrying, moving, pushing, and pulling up to 25 lbs. or more. Ability to occasionally reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces. Ability to operate a computer, computer keyboard, and mouse, and to handle other standard office equipment. Ability to physically stand, walk, and climb stairs on a consistent basis. A candidate must have the physical and mental capacity to effectively perform all essential functions described. Vision abilities include close vision, distance vision, and the ability to adjust focus to effectively use mobile devices and electronic devices such as tablets, iPads, and computer screens. Sufficient visual acuity to review detailed financial reports, spreadsheets, and electronic data. This position could be exposed to loud noises and frequent phone conversations, and requires average to above average visual acuity and hearing. Most of this job will be performed indoors in a climate-controlled environment. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Pay Transparency To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state or local laws or regulations that require employers to provide wage or salary range information to job applicants and employees. The base annual salary range for this full-time and exempt position is $95,000 - $125,000 plus benefits, including insurance plans as applicable. Our salary ranges are determined by role, level, and scope of responsibilities. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by key factors such as work experience, skills, abilities, and job-related education and training. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: Creative and collaborative work culture Competitive compensation Comprehensive health, dental, and vision insurance plans Employee Assistance Program- including counseling, wellness programs, and financial support services. Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars. Flexible Time Off Policy Paid Holidays and Personal Holiday Time 401(k) retirement savings plan eligibility on your start date with employer match Employer-paid disability insurance coverage Supplemental benefits offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts. Safe and paid parking on-site Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events Professional development and career growth opportunities Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events. Discounts on Starbucks products and merchandise Limitations and Acknowledgments The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request. The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Diversity, Equity, and Inclusion Mission Statement At The Smith Center for the Performing Arts (TSC) diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing-and increasingly diverse-world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization. TSC strives to champion diversity, equity, and inclusion for all.

Job Title: Public Area Attendant Department: Housekeeping Reports to: Director of Housekeeping Status: Full-Time, Non-Exempt Hourly Rate: $18.60 Summary of Duties and Responsibilities As a Public Area Attendant, you will set the stage for our patron experience with your welcoming smile and service. It is the primary responsibility of the Public Area Attendant to maintain the quality and cleanliness in our venues, public areas, offices, and other required areas to the highest standards of excellence. Essential Duties and Responsibilities Cleaning of restrooms, lobbies, elevators, and the interior of the property, and maintaining adequate stock of supplies. Cleaning of all levels of the public areas and all equipment. Maintain the cleanliness of back-of-house areas. Complete special projects /cleaning details Follow procedures for picking up trash, and emptying ash urns in the interior and exterior of the property. Keep buildings in clean and orderly condition, cleaning restrooms, performer's rooms, windows, floors, elevators, interior and exterior, maintaining adequate stock of supplies. Clean and polish furniture and fixtures, checking electrical appliance use to ensure that hazards are not created. Keep all locker room areas neat and clean, supply the restrooms (BOH) AND (FOH) cleaning all levels of the public areas. Dust furniture, walls, machines, or equipment, Notifying management for equipment repairs. Perform rotation cleaning duties (e.g. steam clean carpets) as required. Handles cleaning solutions and properly operates cleaning equipment, sweeping, mopping, scrubbing, or vacuuming. Spot safety hazards and items that need to be cleaned. Ensures proper storage of chemical agents. Provides outstanding services to our patrons. Assist the Housekeeping Management as needed. Performs any other duties as assigned within the scope of the position Required Education, and Experience A high school diploma or GED is required. 1 or more years of Housekeeping-related work experience and customer service equivalent experience. Previous experience with Workplace Hazardous Materials Information Systems. Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have: Physical mobility and stamina required Knowledge and use of basic reading, writing, and speaking skills in English Must be able to communicate with patrons, co-workers and supervisors and understand procedures Ability to follow instructions Detail and task-oriented Ability to work efficiently, independently and cohesively, consistently producing quality results Other Skills and Abilities Desire and ability to accept all levels of challenges Availability to work varied shifts, including evenings, weekends, and holidays; schedule is subject to change based on business needs and demands Highly organized and able to perform successfully in a fast-paced environment Desire to work as a team player and assist when and where needed Exhibit a professional appearance Maintain a dependable, professional, and courteous office environment Physical Job Requirements The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to push, pull, carry, or lift up to 50 lbs repetitively throughout the workday. The physical ability to stand and/or walk continuously for the duration of the shift. The physical ability to climb stairs, balance, bend/stoop, and kneel continuously. The physical ability to frequently crouch, push/pull, squat, and work above the shoulders with both arms. The physical ability to use both hands for continuous grasping. The physical ability to push, pull, and lift various furniture items such as mattresses, end tables, chairs, ottomans, lamps, and tables. The physical ability to tolerate any required personal protective equipment such as gloves, safety glasses, safety goggles, and other protective equipment deemed appropriate on a continuous basis. Ability to safely operate motorized equipment This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment. Pay Transparency To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state laws or regulations that require employers to provide wage or salary range information to job applicants and employees. The hourly rate for this full-time and non-exempt position is $18.00 plus benefits, including insurance plans as applicable. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: Creative and collaborative work culture Competitive Hourly Rates Comprehensive health, dental, and vision insurance plans Employee Assistance Program- including counseling, wellness programs, and financial support services. Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars. Generous Paid Time Off Plan Paid Holidays and Personal Holiday Time 401(k) retirement savings plan eligibility on your start date with employer match Employer-paid disability insurance coverage Supplemental benefits offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts. Safe and paid parking on-site Training and career growth opportunities Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Limitations and Acknowledgment The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request. The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Diversity, Equity, and Inclusion Mission Statement At TSC diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing-and increasingly diverse-world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization. TSC strives to champion diversity, equity, and inclusion for all.

Job Title: Director, Digital Marketing and CRM Department: Marketing Reports to: VP of Marketing and CXO Status: Full-Time, Exempt Summary of Duties and Responsibilities The Director of Digital Marketing & CRM leads the organization's digital marketing and CRM strategies to drive audience acquisition, engagement, retention, and revenue growth. This role sets the overall direction for digital initiatives, enhances website performance, and cultivates the customer journey across all digital touchpoints. The Director oversees campaign strategy, determines audience segmentation, and stewards patron engagement, leveraging data and analytics to measure results and continuously optimize performance, ROI, and KPI's. Working collaboratively across departments, this role ensures that digital marketing and CRM initiatives align with organizational goals, brand identity, and audience development priorities, strengthening patron loyalty and advancing the organization's mission through impactful digital engagement. Essential Duties and Responsibilities CRM - Patron Journey Map and continually refine the patron journey from prospecting and first purchase to multi-ticket buying, season subscriptions, and audience reactivation. Define communications strategy for each buyer stage and develop trackable metrics to measure success. Develop and execute digital strategies to attract and retain audiences using CRM platforms (Tessitura, Prospect2), search, digital ads, and integrated database campaigns. Continuously analyze the TSC patron database to uncover patterns in purchasing behavior, identify emerging opportunities, and address potential challenges. Enhance patron profiles by integrating additional data points-such as interests, engagement history, and communication preferences-to build richer audience segments. Use insights to create more precise and effective campaign lists, ensuring outreach efforts are tailored to the needs and behaviors of each patron group. Lead targeted acquisition and retention programs aimed at increasing attendance frequency and lifetime value. Partner with digital agencies, marketing, programming, and ticketing on the development and execution of digital campaigns to include digital campaigns, direct mail, SMS, and email creation. Analytics Develop suite of tracking reports to measure success at each stage of the patron journey. Oversee placement of tracking pixels and analytics tags across digital platforms for comprehensive campaign and website performance reporting. Oversee selection and list pulls for all marketing efforts to include response rate reporting and ROI. Present regular performance reports and strategic recommendations to senior management. Website/E-Commerce Direct ongoing website improvements to enhance usability, accessibility, mobile responsiveness, and performance; implement conversion optimization strategies and accessibility standards. Oversee SEO/AI optimization for the venue website, including keyword research, best practices in page structure, technical enhancements, and analytics reporting. Monitor website analytics to ensure TSC delivers a quality and user-friendly online experience resulting in an effective distribution of information and high conversion rates. Provide recommendations for improvement. Stay current on digital marketing, analytics, SEO, AI and website trends, introducing new approaches to keep the organization at the forefront of industry standards. Collaborate with the ticketing department in the development and integration of new marketing technology. Leadership and Strategic Responsibilities Develop annual operating and capital budget and monitor monthly expenses. Deploy patron survey according to show schedule and route results to internal stakeholders. Collaborate with CXO on research projects that inform patron behavior, audience segmentation, and psychographics. Manage and mentor the digital marketing and CRM team, providing leadership, guidance, and professional development while fostering a culture of accountability, collaboration, and continuous improvement. Perform other duties and responsibilities as assigned, consistent with the scope, leadership expectations, and strategic objectives of the role. Required Education and Experience Bachelor's degree in Marketing, Data Analytics, Business Administration, Communications, or a related field is required. Minimum seven (7) years of progressive leadership experience in digital marketing; venue, nonprofit, or entertainment sector background preferred. Demonstrated expertise in SEO/AI optimization, website management, CRM platforms, digital advertising, and audience acquisition and retention strategy. Proven success in developing and executing data-driven campaigns that enhance customer engagement, strengthen loyalty, and increase lifetime value. Hands-on experience with Tessitura, Prospect2, or equivalent CRM/email automation platforms preferred. Strong background in strategic planning and project management experience. Established ability to manage and mentor digital marketing teams, drive results, and communicate complex strategies clearly to leadership. Proficient in interpreting complex data sets and translating insights into actionable strategies, and driving continuous improvement. Experience managing external agency relationships and vendor partnerships to support digital initiatives and ensure alignment with organizational goals. Knowledge of performing arts and the entertainment industry preferred. Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have: Exceptional written and verbal communication skills, with the ability to articulate complex strategies clearly and persuasively to diverse audiences. Excellent organizational, interpersonal, and collaborative skills to successfully work across departments to achieve organizational goals. Demonstrated proficiency in developing, analyzing, and interpreting data to inform strategy, improve campaign performance, and enhance audience engagement. Experience applying test-and-learn methodologies, A/B testing, and performance optimization techniques to refine digital marketing and CRM initiatives. Proven ability to develop, monitor, and manage departmental budgets, ensuring fiscal responsibility and alignment with strategic objectives. Strategic thinker with a proactive, solutions-oriented mindset and exceptional attention to detail. Highly organized with strong time management skills and the ability to balance multiple priorities, projects, and deadlines in a dynamic, fast-paced environment. Self-motivated leader who demonstrates sound judgment, accountability, and the ability to work both independently and collaboratively to drive results. Demonstrated leadership with the ability to motivate teams, foster professional growth, and cultivate a culture of innovation, excellence, and shared success. Ability to deal with a range of styles and behaviors in a tactful, positive, and professional manner. Computer Skills Advanced proficiency in Microsoft Office 365, with a strong command of Excel and Access for data analysis and reporting. Knowledge in Google Analytics, with the ability to develop monthly performance reports and provide data-driven recommendations for improvement. Skilled in creating professional presentations using PowerPoint. Knowledge and use of marketing automation software and ticketing systems. Experience in writing queries and manipulating data to generate reports and developing targeted mailing lists. Other Skills and Abilities Demonstrated ability to build and maintain long-term, trust-based work relationships across all departments Creative thinker, consistently looking for innovative ways to solve problems and achieve goals Effectively manage a team to complete tasks in a fast-paced environment Attention to detail is essential due to the need for accuracy in this position as well as for meeting tight deadlines Desire to work as a team player and assist when and where needed. Desire and ability to accept all levels of challenges. Exhibit a professional appearance. Maintain a dependable, professional, and courteous office environment. Ability to demonstrate a positive, helpful attitude at all times. This position requires the ability to work varied shifts and extended hours, including evenings, weekends, and holidays, to meet operational needs. Physical Job Requirements The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position will require sitting for extended periods, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing. Occasionally lifting, carrying, moving, pushing, and pulling up to 40 lbs. or more. Ability to occasionally reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces. Ability to operate a computer keyboard and mouse, and to handle other office equipment. Ability to physically stand, walk, and climb stairs on a consistent basis. A candidate must have the physical and mental capacity to effectively perform all essential functions described. Vision abilities include close vision, distance vision, and the ability to adjust focus to effectively use mobile devices, and electronic devices such as tablets, iPads, and computer screens. This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing. Most of this job will be performed indoors in a climate-controlled environment. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: Creative and collaborative work culture Competitive compensation Comprehensive health, dental, and vision insurance plans Employee Assistance Program- including counseling, wellness programs, and financial support services. Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars. Flexible Time Off Policy Paid Holidays and Personal Holiday Time 401(k) retirement savings plan eligibility on your start date with employer match Employer-paid disability insurance coverage Supplemental benefits offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts. Safe and paid parking on-site Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events Professional development and career growth opportunities Discounts on Starbucks products and merchandise Limitations and Acknowledgments The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request. The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Diversity, Equity, and Inclusion Mission Statement At The Smith Center for the Performing Arts (TSC) diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing-and increasingly diverse-world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization. TSC strives to champion diversity, equity, and inclusion for all.

Job Title: IT Operations Manager

Job Title: Manager, CRM and Analytics Department: Marketing Reports to: Director, Digital Marketing and CRM Status: Full-Time, Exempt Summary of Duties and Responsibilities The Manager, CRM and Analytics will play a key role in driving patron engagement and revenue growth at The Smith Center for the Performing Arts. This position manages data-driven audience segmentation, reporting, and customer relationship management (CRM) initiatives. Working across key systems, including Prospect2 and Tessitura, the manager supports targeted email marketing campaigns and leverages patron data to convert prospects into buyers, build buyer loyalty, and re-engage lapsed audiences. Essential Duties and Responsibilities Build and manage audience list segments within Prospect2 and Tessitura for all targeted email and digital marketing campaigns. Set up campaign tracking protocols and dashboards to evaluate performance, providing actionable insights and optimization recommendations. Support the implementation and testing of email automations, campaign tagging, and tracking systems to improve measurement accuracy and efficiency. Execute CRM strategies for audience lifecycle development, including: Converting prospects into first-time buyers. Transitioning new buyers into multi-ticket and season buyers. Designing and executing reactivation efforts for lapsed patrons. Develop and implement tracking metrics to measure campaign effectiveness, retention, and customer progression. Produce regular reports and presentations for senior management to guide decision-making and marketing strategies. Collaborate with the Director, Digital Marketing and CRM to monitor key performance indicators (KPIs) for campaigns, retention, and audience growth, and make recommendations to optimize engagement and ROI. Collaborate with the marketing and ticketing teams to ensure data integrity, maximize platform capabilities, and streamline audience segmentation. Stay current in CRM, data analytics, and digital marketing best practices to ensure The Smith Center remains at the forefront of patron engagement and audience development strategies. Perform other duties as assigned within the scope of the position. Required Education and Experience Bachelor's degree in Marketing, Business Analytics, Data Science, or a related field, or equivalent experience. Experience with Tessitura or comparable CRM platforms, data analytics, audience segmentation, or digital marketing; experience in performing arts, nonprofit, or entertainment industry preferred. Proficiency in data visualization tools such as Power BI or advanced reporting techniques beyond Tessitura's native capabilities. Proven experience in data segmentation, list building, CRM strategy, or digital campaign reporting. Familiarity with email marketing platforms; experience with Prospect2 preferred. Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have: Strong analytical and problem-solving skills with the ability to interpret complex data sets and translate insights into actionable strategies. Superior attention to detail, particularly in maintaining data accuracy and integrity. Ability to balance detail-oriented data work with big-picture thinking. Proficiency in pulling data and presenting findings in Excel or creating dashboards in Tessitura. Excellent written and verbal communication skills, with the ability to present findings clearly and collaborate across marketing and ticketing teams. Highly organized with strong time management skills and the ability to balance multiple priorities, projects, and deadlines in a dynamic, fast-paced environment. Detail-oriented self-starter with the ability to work both independently and collaboratively to achieve departmental and organizational goals. High level of professionalism, discretion, and accountability when handling sensitive patron and organizational data. Excellent critical reasoning and decision-making skills. Ability to think proactively and identify solutions to maximize department effectiveness. Capability to work effectively under pressure and meet deadlines. Computer Skills Advanced proficiency in Microsoft Office 365, including Excel for data manipulation and reporting, and PowerPoint for preparing presentations and visual summaries. Experience with Tessitura or similar CRM platforms, including Tessitura Analytics and Prospect2. Proficient in Google Analytics, with the ability to analyze campaign performance and develop actionable recommendations for improvement. Ability to write queries, extract and format data, and generate segmented mailing lists and reports. Strong understanding of data privacy and digital compliance standards to ensure responsible and ethical use of patron data. Other Skills and Abilities Demonstrated ability to build and maintain long-term, trust-based work relationships across all departments. Desire and ability to accept all levels of challenges. Ability to deal with a range of styles and behaviors in a tactful, positive, and professional manner. Ability to demonstrate a positive, helpful attitude at all times. Exhibit a professional appearance. Maintain a dependable, professional, and courteous office environment. Flexibility to work evenings, weekends, and holidays as needed. Physical Job Requirements The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position will require sitting for extended periods, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing. Occasionally lifting, carrying, moving, pushing, and pulling up to 40 lbs. or more. Ability to occasionally reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces. Ability to operate a computer keyboard and mouse, and to handle other office equipment. Ability to physically stand, walk, and climb stairs on a consistent basis. A candidate must have the physical and mental capacity to effectively perform all essential functions described. Vision abilities include close vision, distance vision, and the ability to adjust focus to effectively use mobile devices, and electronic devices such as tablets, iPads, and computer screens. This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing. Most of this job will be performed indoors in a climate-controlled environment. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: Creative and collaborative work culture Competitive compensation Comprehensive health, dental, and vision insurance plans Employee Assistance Program- including counseling, wellness programs, and financial support services. Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars. Generous Paid Time Off Plan Paid Holidays and Personal Holiday Time 401(k) retirement savings plan eligibility on your start date with employer match Employer-paid disability insurance coverage Supplemental benefits are offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts. Safe and paid parking on-site Training and career growth opportunities Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events. Discounts on Starbucks products and merchandise Limitations and Acknowledgments The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request. The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Diversity, Equity, and Inclusion Mission Statement At The Smith Center for the Performing Arts (TSC) diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing-and increasingly diverse-world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization. TSC strives to champion diversity, equity, and inclusion for all.

Job Title: Security Bike Officer Department: Security Reports to: Security Manager, Senior Security Director Status: Full-Time, Non-Exempt (hourly-eligible for overtime) Hourly Rate: $20.60 with Competitive Benefits! Shift Vacancy: Day Shift | 7:30 am - 4:00 pm Summary of Duties and Responsibilities The Security Bike Officer is responsible for protecting The Smith Center (TSC) property from theft or damage or persons from hazards or interference, conducting periodic tours to check for irregularities inspecting protection devices and fire control equipment, preserving order, and enforcing regulations pertaining to personnel, visitors, and premises. This position demonstrates outstanding customer service to ensure that all internal and external guests will experience a very safe, secure, and friendly environment. Essential Duties and Responsibilities * This position requires the ability to ride a bike for extended periods of time year-round. * Controls access to the facility; assists visitors with a legitimate need to gain entry to the facility; screens visitors and employees in an efficient manner to expedite their admittance to the facility. * Provides an atmosphere in which all team members and visitors know that the TSC responds to and cares about their needs; provides a courteous, respectful, and pleasant interaction with each employee and visitor as perceived from their point of view; presents a good image of TSC and its security department. * Communicates in a manner that is open, honest, and responsive in all situations; to the extent authorized, provides information regarding the facility and surrounding area as requested by visitors. * Monitors entrances and exits; prevents unapproved or unlawful entry; controls entrances, the movement of people and vehicles, and parking; operates a gate and examines vehicle contents; monitors remote entrances using closed circuit television; operates remote access devices; calmly while directing persons who cause a disturbance to leave the property. * Patrols assigned site on foot or a bicycle; checks for unsafe conditions, hazards, unlocked doors, safety and security violations, blocked ingress and egress, mechanical problems, and unauthorized persons; inspects buildings and grounds using appropriate equipment and protective gear. * Prepares logs or reports as required for the assigned post; writes or types reports or enters information in a computer using standard grammar; inspects security control logs as required. * Observe and report incidents or suspicious activity to company management, life/safety personnel, or public safety authorities as appropriate for the circumstances and/or as required by the post. * Responds to emergencies in an orderly and timely manner utilizing proper training and following all SOPs. * Drives a motor vehicle as required to respond to incidents or emergencies, including transporting equipment, conducting perimeter checks, supporting other operational needs, and adhering to traffic laws and safety regulations at all times. * Perform any other duties as assigned within the scope of the position. Required Education, and Experience * High School Diploma or G.E.D. * Two (2) or more years of experience in law enforcement, security, EMT, or the hospitality industry Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have: * Must be at least 21 years of age or turning 21 within 30 days of employment. * Successful completion of a required background check and pre-employment drug screening, as this position has been identified as a safety and security-sensitive position, directly impacting the safety of others. * Ability to read, write, and communicate effectively in English is required; other languages such as Spanish would be beneficial but not required. * Ability to operate independently, prioritize workload, and manage projects to a successful conclusion. * Ability to function effectively and efficiently in a fast-paced environment. * Ability to protect and maintain a broad scope of confidential and proprietary information. * Ability to perform a wide variety of complex administrative procedures and practices. * Required to use diplomacy and judgment in dealing with others at different levels both internally and externally at all times * Demonstrated ability to tactfully handle stressful situations, negotiate and resolve conflicts, maintain confidentiality, and respect and observe organizational protocol * Proven ability to multi-task and successfully adapt to changes in policies, procedures, and processes * Professional in appearance and demeanor * Outstanding judgment, sensitivity, and a high level of discretion * Availability to work varied shifts, including evenings, weekends, and holidays as determined by operational needs. Computer Skills * Proficient in Microsoft Office Suite software, including Office 365 Physical Job Requirements The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to regularly lift, move, carry, push, and pull 40 pounds or more. * Ability to stand, walk, or patrol for extended periods, including on uneven surfaces or stairs, as required for property surveillance and incident response. * This position will require sitting for long periods, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing. * Ability to occasionally reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces. * Ability to physically stand, walk, and climb stairs on a consistent basis. * Specific vision abilities required by this job include close vision and peripheral vision. * This position could be exposed to loud noises and frequent phone conversations, and requires average to above average visual acuity and hearing. * Possess sufficient hearing ability to receive, interpret, and respond to radio communications, verbal communication, auditory signals, and environmental sounds in both routine and emergencies. * Ability to wear and operate a two-way radio for extended periods, actively monitor radio traffic, and respond promptly and physically to calls for service across the property or assigned areas. * A candidate must have the physical and mental capacity to effectively perform all essential functions described. * Ability to operate and navigate bicycles, motorized carts, or other mobility devices safely and efficiently to patrol the property, respond to incidents, and ensure swift mobility across all areas. * Ability to complete foot patrol, walking the property periodically indoors and outdoors. * Ability to withstand inclement weather and temperature conditions, including extreme heat or cold, as part of regular patrols and emergency responses. * Ability to operate a computer, computer keyboard, and mouse, and handle other office equipment * This position has been identified as affecting public safety. Persons offered employment in this class must submit to a pre-employment screening for controlled substances. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations, including additional background screening, during the course of employment. * Possess a valid driver's license with a clean driving record. * Valid TAM Card (Alcohol Awareness Certification) from state-approved provider is required and must be maintained as a condition of employment. * Valid First Aid/CPR/AED Certification from a nationally recognized provider is required and must be maintained as a condition of employment. * Must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements for Security Officers. Certification Training Provided * Armament Systems & Procedures, Defensive Tactics Training. (Handcuffing, Baton (ASP), Tactical Flashlight Usage) * Sabre O/C Spray Certification * Taser Certification * Bike Certification Training Pay Transparency To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state laws or regulations that require employers to provide wage or salary range information to job applicants and employees. The hourly rate for this full-time and non-exempt position is $20.60 plus benefits, including insurance plans as applicable. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: * Creative and collaborative work culture * Competitive compensation * Comprehensive health, dental, and vision insurance plans * Employee Assistance Program- including counseling, wellness programs, and financial support services. * Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars. * Generous Paid Time Off Plan * Paid Holidays and Personal Holiday Time * 401(k) retirement savings plan eligibility on your start date with employer match * Employer-paid disability insurance coverage * Supplemental benefits offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts. * Safe and paid parking on-site * Training and career growth opportunities * Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events. * Discounts on Starbucks products and merchandise The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Limitations and Acknowledgment The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. A reasonable accommodation is available for qualified individuals with disabilities upon request. The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Diversity, Equity, and Inclusion Mission Statement At TSC diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing-and increasingly diverse-world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization. TSC strives to champion diversity, equity, and inclusion for all.

Job Title: On-Call Parking Attendant Department: Parking Reports to: Parking Manager Status: Non-Exempt, On-Call Hourly Rate: $16.75 Summary of Duties and Responsibilities The On-Call Parking Attendant is responsible for the safety of the guest and their vehicles. The Parking Attendant directs traffic to ensure vehicles come in and leave the property safely. Assists in setting traffic patterns by setting up temporary gates and cones. Assists the guest utilizing the parking garage. Answers and assists guests with any questions or concerns. Maintain the cleanliness of all parking areas including parking lots, driveways, garage parking structure, all points of entry and exit. Essential Duties and Responsibilities Work closely with other parking attendants to greet and direct incoming guests and visitors at all times. Monitor guest parking areas and driveways for debris/ obstructions to ensure a safe environment is being provided for staff and guests. Maintain accurate information about all events to properly respond to guest inquiries. Assist with training new employees and leading by demonstrating proper procedures and safety precautions. Report any maintenance and public area issues, as well as any potential hazards and guest injuries/ incidences. Transport guests by cart to and from parking areas. Maintain a neat, professional appearance and a friendly, helpful, and approachable demeanor. Perform other duties as assigned within the scope of the position. Required Education and/or Experience High School Diploma Minimum of two or more years customer service experience Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have: Exceptional verbal and interpersonal communication skills Ability to establish priorities, work independently, and proceed with objectives with minimal supervision Ability to analyze and resolve problems, often with a high level of urgency due to time sensitivity and/or mission-critical level of importance Computer Skills Proficient in the use of Microsoft Office, particularly Excel, Word, and Outlook Other Skills and Abilities Desire and ability to accept all levels of challenges Available to work extended hours, frequent evenings, weekends, and Holidays as required Highly organized and able to perform successfully in a fast-paced environment Desire to work as a team player and assist when and where needed Physical Job Requirements The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will require sitting for long periods, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing. This position is performed in outdoor field environment, exposure to noise, dust, and all types of weather and temperature conditions. Ability to lift, carry, move, push, or pull up 75lbs or more. This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing. Must be able to drive a vehicle when necessary. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment. Possess a valid Driver's License. Pay Transparency To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. The hourly rate for this on-call position is $16.25 plus retirement benefits. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: Creative and collaborative work culture Competitive Hourly Rates Consistent scheduling - advance schedule posting to guarantee you hours of work. We provide flexible options to accommodate your availability. 401(k) retirement savings plan eligibility on your start date with employer match Training and career growth opportunities Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events. Discounts on Starbucks products and merchandise The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Limitations and Acknowledgment The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request. The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Diversity, Equity, and Inclusion Mission Statement At TSC diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing-and increasingly diverse-world. We believe that a variety of opinions, approaches, perspectives, and talent are the cornerstones of a strong and flexible organization. TSC strives to champion diversity, equity, and inclusion for all.

Job Title: Public Area Attendant Department: Housekeeping Reports to: Director of Housekeeping Status: Full-Time, Non-Exempt Hourly Rate: $18.60 Summary of Duties and Responsibilities As a Public Area Attendant, you will set the stage for our patron experience with your welcoming smile and service. It is the primary responsibility of the Public Area Attendant to maintain the quality and cleanliness in our venues, public areas, offices, and other required areas to the highest standards of excellence. Essential Duties and Responsibilities Cleaning of restrooms, lobbies, elevators, and the interior of the property, and maintaining adequate stock of supplies. Cleaning of all levels of the public areas and all equipment. Maintain the cleanliness of back-of-house areas. Complete special projects /cleaning details Follow procedures for picking up trash, and emptying ash urns in the interior and exterior of the property. Keep buildings in clean and orderly condition, cleaning restrooms, performer's rooms, windows, floors, elevators, interior and exterior, maintaining adequate stock of supplies. Clean and polish furniture and fixtures, checking electrical appliance use to ensure that hazards are not created. Keep all locker room areas neat and clean, supply the restrooms (BOH) AND (FOH) cleaning all levels of the public areas. Dust furniture, walls, machines, or equipment, Notifying management for equipment repairs. Perform rotation cleaning duties (e.g. steam clean carpets) as required. Handles cleaning solutions and properly operates cleaning equipment, sweeping, mopping, scrubbing, or vacuuming. Spot safety hazards and items that need to be cleaned. Ensures proper storage of chemical agents. Provides outstanding services to our patrons. Assist the Housekeeping Management as needed. Performs any other duties as assigned within the scope of the position Required Education, and Experience A high school diploma or GED is required. 1 or more years of Housekeeping-related work experience and customer service equivalent experience. Previous experience with Workplace Hazardous Materials Information Systems. Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have: Physical mobility and stamina required Knowledge and use of basic reading, writing, and speaking skills in English Must be able to communicate with patrons, co-workers and supervisors and understand procedures Ability to follow instructions Detail and task-oriented Ability to work efficiently, independently and cohesively, consistently producing quality results Other Skills and Abilities Desire and ability to accept all levels of challenges Availability to work varied shifts, including evenings, weekends, and holidays; schedule is subject to change based on business needs and demands Highly organized and able to perform successfully in a fast-paced environment Desire to work as a team player and assist when and where needed Exhibit a professional appearance Maintain a dependable, professional, and courteous office environment Physical Job Requirements The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to push, pull, carry, or lift up to 50 lbs repetitively throughout the workday. The physical ability to stand and/or walk continuously for the duration of the shift. The physical ability to climb stairs, balance, bend/stoop, and kneel continuously. The physical ability to frequently crouch, push/pull, squat, and work above the shoulders with both arms. The physical ability to use both hands for continuous grasping. The physical ability to push, pull, and lift various furniture items such as mattresses, end tables, chairs, ottomans, lamps, and tables. The physical ability to tolerate any required personal protective equipment such as gloves, safety glasses, safety goggles, and other protective equipment deemed appropriate on a continuous basis. Ability to safely operate motorized equipment This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment. Pay Transparency To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state laws or regulations that require employers to provide wage or salary range information to job applicants and employees. The hourly rate for this full-time and non-exempt position is $18.00 plus benefits, including insurance plans as applicable. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: Creative and collaborative work culture Competitive Hourly Rates Comprehensive health, dental, and vision insurance plans Employee Assistance Program- including counseling, wellness programs, and financial support services. Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars. Generous Paid Time Off Plan Paid Holidays and Personal Holiday Time 401(k) retirement savings plan eligibility on your start date with employer match Employer-paid disability insurance coverage Supplemental benefits offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts. Safe and paid parking on-site Training and career growth opportunities Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Limitations and Acknowledgment The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request. The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Diversity, Equity, and Inclusion Mission Statement At TSC diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing-and increasingly diverse-world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization. TSC strives to champion diversity, equity, and inclusion for all.

Job Title: Application and Data Manager Department: Ticketing & Box Office Reports to: Director, Ticketing Operations Status: Exempt, Full-Time Summary of Duties and Responsibilities The Application and Data Manager, will play a critical role in supporting the organization's strategic use of arts enterprise software (Tessitura) and data analytics. This position ensures the effective utilization of Tessitura across departments; develops and maintains custom reports and dashboards; performs ongoing data management; and provides system support. The role requires exceptional interpersonal skills, with the ability to work collaboratively across departments by offering guidance on best practices, troubleshooting issues, and providing staff training to optimize the use of Tessitura and its integrated applications. The ideal candidate must be a self-starter who works autonomously, exercising independent judgment. They should be an experienced Tessitura power user with a strong understanding of data analytics, reporting, and data management best practices, committed to continuous improvement and optimization. Essential Duties and Responsibilities * Manage the day-to-day use of Tessitura, guiding users through the system, resolving data and reporting issues, and ensuring the application's effective operation in line with departmental and organizational needs. * Manage inventory of reports and dashboards available in Tessitura to streamline and enhance data tools that can be used to inform decision makers. * Develop and deliver custom reports, queries, and dashboards that meet the needs of key departments, including ticketing, marketing, fundraising, and finance. * Provide Tessitura functionality expertise and support application users in the design and execution of lists, extractions, output sets, and analytics dashboards. * Perform detailed data analysis to identify trends, insights, and opportunities for the organization, providing actionable recommendations to inform decision-making. * Analyze comprehensive datasets to inform pricing strategies, including dynamic pricing adjustments, initial scaling recommendations, and inventory management. * Support the Ticketing & Box Office department in the building and maintenance of performances, packages, pricing grids, promotions, fees, venue configurations, and other Ticketing functionality within Tessitura. * Manage data capture to proactively enable reporting and data analysis. * Serve as a checkpoint for quality control for all records, reports, lists, and data. * Ensure the quality and accuracy of data within Tessitura by monitoring data entry practices, conducting audits, and implementing data hygiene initiatives. * Lead committee of power users that oversees data standards to enforce best practices for data entry, coding, and maintenance. * Serve as a co-chair to lead monthly Tessitura Mountain Region community meetings. * Assist in the management of users and security within Tessitura. Enhance security groups and assign access rights to ensure confidentiality and system integrity. * Create and maintain documentation on system configuration, best practices, data entry and integrity, and procedures specific to The Smith Center. * Stay up to date on all updates and advancements in Tessitura capabilities and functionalities, and inform department leaders of any impact they may have on SOPs. * Supports Ticketing and Marketing departments in the administration of TN Express Web and integrated website by providing technical expertise. * Coordinate and schedule system/database upgrades as needed. * Manage the organization's open support tickets with Tessitura. * Research, plan, manage projects, and troubleshoot Tessitura upgrades, including leading planning for the use of new features, creating testing plans, and assisting with staff training. * Assist with the training and onboarding of new users, ensuring they are equipped to use Tessitura efficiently. * Consult with all departments, gathering user requirements for new initiatives and business processes, and recommending the best use of Tessitura to support initiatives. * Maintain awareness of industry trends and practices in the use of Tessitura and advise the organization regarding changes and enhancements that will improve operations. * Perform other duties as assigned within the scope of the position. Required Education, and Experience * Bachelor's degree in a related field or equivalent experience. * Minimum of two years of experience using Tessitura, version 16, is a plus. * Strong proficiency in Tessitura, with extensive experience using its reporting and analytics tools. * Knowledge of SQL Server, SQL Server Reporting Services, or other related tools. * Minimum of two years of experience in database management, or Certification in SQL and Database Management. * Experience in a nonprofit, cultural, or arts organization using Tessitura. Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have: * Excellent verbal and written communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. * Highly organized and superior attention to detail while coordinating and performing multiple tasks in a fast-paced environment. * Ability to establish priorities, work independently, and proceed with objectives with minimal supervision. * Ability to work effectively under pressure and meet deadlines. * Ability to deal with a range of styles and behaviors in a tactful, positive, and professional manner. * Strong analytical skills with the ability to interpret data and generate actionable insights. * Excellent critical reasoning and decision-making skills. * Ability to think proactively and identify solutions to maximize department effectiveness. * Flexibility to work evenings, weekends, and holidays as needed. Other Skills and Abilities * Desire and ability to accept all levels of challenges. * Desire to work as a team player and assist when and where needed. * Exhibit a professional appearance and demeanor. Physical Job Requirements The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * This position will require sitting for long periods, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing. * Specific vision abilities required by this job include close vision and peripheral vision. * Ability to regularly lift, move, carry, push, and pull 50 pounds or more. * Ability to occasionally reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces. * Ability to physically stand, walk, and climb stairs on a consistent basis. * This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing. * Most of this job will be performed indoors in a climate-controlled environment. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: * Creative and collaborative work culture * Competitive compensation * Comprehensive health, dental, and vision insurance plans * Employee Assistance Program- including counseling, wellness programs, and financial support services. * Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars. * Generous Paid Time Off Plan * Paid Holidays and Personal Holiday Time * 401(k) retirement savings plan eligibility on your start date with employer match * Employer-paid disability insurance coverage * Supplemental benefits are offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts. * Safe and paid parking on-site * Training and career growth opportunities * Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events. * Discounts on Starbucks products and merchandise Limitations and Acknowledgment The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request. The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Diversity, Equity, and Inclusion Mission Statement At The Smith Center for the Performing Arts (TSC) diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing-and increasingly diverse-world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization. TSC strives to champion diversity, equity, and inclusion for all.

Job Title: Security Bike Officer Department: Security Reports to: Security Manager, Senior Security Director Status: Full-Time, Non-Exempt (hourly-eligible for overtime) Hourly Rate: $20.60 with Competitive Benefits! Shift Vacancy: Day Shift | 7:30 am - 4:00 pm Summary of Duties and Responsibilities The Security Bike Officer is responsible for protecting The Smith Center (TSC) property from theft or damage or persons from hazards or interference, conducting periodic tours to check for irregularities inspecting protection devices and fire control equipment, preserving order, and enforcing regulations pertaining to personnel, visitors, and premises. This position demonstrates outstanding customer service to ensure that all internal and external guests will experience a very safe, secure, and friendly environment. Essential Duties and Responsibilities This position requires the ability to ride a bike for extended periods of time year-round. Controls access to the facility; assists visitors with a legitimate need to gain entry to the facility; screens visitors and employees in an efficient manner to expedite their admittance to the facility. Provides an atmosphere in which all team members and visitors know that the TSC responds to and cares about their needs; provides a courteous, respectful, and pleasant interaction with each employee and visitor as perceived from their point of view; presents a good image of TSC and its security department. Communicates in a manner that is open, honest, and responsive in all situations; to the extent authorized, provides information regarding the facility and surrounding area as requested by visitors. Monitors entrances and exits; prevents unapproved or unlawful entry; controls entrances, the movement of people and vehicles, and parking; operates a gate and examines vehicle contents; monitors remote entrances using closed circuit television; operates remote access devices; calmly while directing persons who cause a disturbance to leave the property. Patrols assigned site on foot or a bicycle; checks for unsafe conditions, hazards, unlocked doors, safety and security violations, blocked ingress and egress, mechanical problems, and unauthorized persons; inspects buildings and grounds using appropriate equipment and protective gear. Prepares logs or reports as required for the assigned post; writes or types reports or enters information in a computer using standard grammar; inspects security control logs as required. Observe and report incidents or suspicious activity to company management, life/safety personnel, or public safety authorities as appropriate for the circumstances and/or as required by the post. Responds to emergencies in an orderly and timely manner utilizing proper training and following all SOPs. Drives a motor vehicle as required to respond to incidents or emergencies, including transporting equipment, conducting perimeter checks, supporting other operational needs, and adhering to traffic laws and safety regulations at all times. Perform any other duties as assigned within the scope of the position. Required Education, and Experience High School Diploma or G.E.D. Two (2) or more years of experience in law enforcement, security, EMT, or the hospitality industry Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have: Must be at least 21 years of age or turning 21 within 30 days of employment. Successful completion of a required background check and pre-employment drug screening, as this position has been identified as a safety and security-sensitive position, directly impacting the safety of others. Ability to read, write, and communicate effectively in English is required; other languages such as Spanish would be beneficial but not required. Ability to operate independently, prioritize workload, and manage projects to a successful conclusion. Ability to function effectively and efficiently in a fast-paced environment. Ability to protect and maintain a broad scope of confidential and proprietary information. Ability to perform a wide variety of complex administrative procedures and practices. Required to use diplomacy and judgment in dealing with others at different levels both internally and externally at all times Demonstrated ability to tactfully handle stressful situations, negotiate and resolve conflicts, maintain confidentiality, and respect and observe organizational protocol Proven ability to multi-task and successfully adapt to changes in policies, procedures, and processes Professional in appearance and demeanor Outstanding judgment, sensitivity, and a high level of discretion Availability to work varied shifts, including evenings, weekends, and holidays as determined by operational needs. Computer Skills Proficient in Microsoft Office Suite software, including Office 365 Physical Job Requirements The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to regularly lift, move, carry, push, and pull 40 pounds or more. Ability to stand, walk, or patrol for extended periods, including on uneven surfaces or stairs, as required for property surveillance and incident response. This position will require sitting for long periods, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing. Ability to occasionally reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces. Ability to physically stand, walk, and climb stairs on a consistent basis. Specific vision abilities required by this job include close vision and peripheral vision. This position could be exposed to loud noises and frequent phone conversations, and requires average to above average visual acuity and hearing. Possess sufficient hearing ability to receive, interpret, and respond to radio communications, verbal communication, auditory signals, and environmental sounds in both routine and emergencies. Ability to wear and operate a two-way radio for extended periods, actively monitor radio traffic, and respond promptly and physically to calls for service across the property or assigned areas. A candidate must have the physical and mental capacity to effectively perform all essential functions described. Ability to operate and navigate bicycles, motorized carts, or other mobility devices safely and efficiently to patrol the property, respond to incidents, and ensure swift mobility across all areas. Ability to complete foot patrol, walking the property periodically indoors and outdoors. Ability to withstand inclement weather and temperature conditions, including extreme heat or cold, as part of regular patrols and emergency responses. Ability to operate a computer, computer keyboard, and mouse, and handle other office equipment This position has been identified as affecting public safety. Persons offered employment in this class must submit to a pre-employment screening for controlled substances. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations, including additional background screening, during the course of employment. Possess a valid driver's license with a clean driving record. Valid TAM Card (Alcohol Awareness Certification) from state-approved provider is required and must be maintained as a condition of employment. Valid First Aid/CPR/AED Certification from a nationally recognized provider is required and must be maintained as a condition of employment. Must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements for Security Officers. Certification Training Provided Armament Systems & Procedures, Defensive Tactics Training. (Handcuffing, Baton (ASP), Tactical Flashlight Usage) Sabre O/C Spray Certification Taser Certification Bike Certification Training Pay Transparency To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state laws or regulations that require employers to provide wage or salary range information to job applicants and employees. The hourly rate for this full-time and non-exempt position is $20.60 plus benefits, including insurance plans as applicable. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: Creative and collaborative work culture Competitive compensation Comprehensive health, dental, and vision insurance plans Employee Assistance Program- including counseling, wellness programs, and financial support services. Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars. Generous Paid Time Off Plan Paid Holidays and Personal Holiday Time 401(k) retirement savings plan eligibility on your start date with employer match Employer-paid disability insurance coverage Supplemental benefits offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts. Safe and paid parking on-site Training and career growth opportunities Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events. Discounts on Starbucks products and merchandise The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Limitations and Acknowledgment The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. A reasonable accommodation is available for qualified individuals with disabilities upon request. The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Diversity, Equity, and Inclusion Mission Statement At TSC diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing-and increasingly diverse-world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization. TSC strives to champion diversity, equity, and inclusion for all.

Job Title: On-Call Parking Attendant Department: Parking Reports to: Parking Manager Status: Non-Exempt, On-Call Hourly Rate: $16.75 Summary of Duties and Responsibilities The On-Call Parking Attendant is responsible for the safety of the guest and their vehicles. The Parking Attendant directs traffic to ensure vehicles come in and leave the property safely. Assists in setting traffic patterns by setting up temporary gates and cones. Assists the guest utilizing the parking garage. Answers and assists guests with any questions or concerns. Maintain the cleanliness of all parking areas including parking lots, driveways, garage parking structure, all points of entry and exit. Essential Duties and Responsibilities * Work closely with other parking attendants to greet and direct incoming guests and visitors at all times. * Monitor guest parking areas and driveways for debris/ obstructions to ensure a safe environment is being provided for staff and guests. * Maintain accurate information about all events to properly respond to guest inquiries. * Assist with training new employees and leading by demonstrating proper procedures and safety precautions. * Report any maintenance and public area issues, as well as any potential hazards and guest injuries/ incidences. * Transport guests by cart to and from parking areas. * Maintain a neat, professional appearance and a friendly, helpful, and approachable demeanor. * Perform other duties as assigned within the scope of the position. Required Education and/or Experience * High School Diploma * Minimum of two or more years customer service experience Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have: * Exceptional verbal and interpersonal communication skills * Ability to establish priorities, work independently, and proceed with objectives with minimal supervision * Ability to analyze and resolve problems, often with a high level of urgency due to time sensitivity and/or mission-critical level of importance Computer Skills * Proficient in the use of Microsoft Office, particularly Excel, Word, and Outlook Other Skills and Abilities * Desire and ability to accept all levels of challenges * Available to work extended hours, frequent evenings, weekends, and Holidays as required * Highly organized and able to perform successfully in a fast-paced environment * Desire to work as a team player and assist when and where needed Physical Job Requirements The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This position will require sitting for long periods, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing. * This position is performed in outdoor field environment, exposure to noise, dust, and all types of weather and temperature conditions. * Ability to lift, carry, move, push, or pull up 75lbs or more. * This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing. * Must be able to drive a vehicle when necessary. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment. * Possess a valid Driver's License. Pay Transparency To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. The hourly rate for this on-call position is $16.25 plus retirement benefits. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: * Creative and collaborative work culture * Competitive Hourly Rates * Consistent scheduling - advance schedule posting to guarantee you hours of work. We provide flexible options to accommodate your availability. * 401(k) retirement savings plan eligibility on your start date with employer match * Training and career growth opportunities * Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events. * Discounts on Starbucks products and merchandise The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Limitations and Acknowledgment The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request. The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Diversity, Equity, and Inclusion Mission Statement At TSC diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing-and increasingly diverse-world. We believe that a variety of opinions, approaches, perspectives, and talent are the cornerstones of a strong and flexible organization. TSC strives to champion diversity, equity, and inclusion for all.

Job Title: Manager, CRM and Analytics Department: Marketing Reports to: Director, Digital Marketing and CRM Status: Full-Time, Exempt Summary of Duties and Responsibilities The Manager, CRM and Analytics will play a key role in driving patron engagement and revenue growth at The Smith Center for the Performing Arts. This position manages data-driven audience segmentation, reporting, and customer relationship management (CRM) initiatives. Working across key systems, including Prospect2 and Tessitura, the manager supports targeted email marketing campaigns and leverages patron data to convert prospects into buyers, build buyer loyalty, and re-engage lapsed audiences. Essential Duties and Responsibilities Build and manage audience list segments within Prospect2 and Tessitura for all targeted email and digital marketing campaigns. Set up campaign tracking protocols and dashboards to evaluate performance, providing actionable insights and optimization recommendations. Support the implementation and testing of email automations, campaign tagging, and tracking systems to improve measurement accuracy and efficiency. Execute CRM strategies for audience lifecycle development, including: Converting prospects into first-time buyers. Transitioning new buyers into multi-ticket and season buyers. Designing and executing reactivation efforts for lapsed patrons. Develop and implement tracking metrics to measure campaign effectiveness, retention, and customer progression. Produce regular reports and presentations for senior management to guide decision-making and marketing strategies. Collaborate with the Director, Digital Marketing and CRM to monitor key performance indicators (KPIs) for campaigns, retention, and audience growth, and make recommendations to optimize engagement and ROI. Collaborate with the marketing and ticketing teams to ensure data integrity, maximize platform capabilities, and streamline audience segmentation. Stay current in CRM, data analytics, and digital marketing best practices to ensure The Smith Center remains at the forefront of patron engagement and audience development strategies. Perform other duties as assigned within the scope of the position. Required Education and Experience Bachelor's degree in Marketing, Business Analytics, Data Science, or a related field, or equivalent experience. Experience with Tessitura or comparable CRM platforms, data analytics, audience segmentation, or digital marketing; experience in performing arts, nonprofit, or entertainment industry preferred. Proficiency in data visualization tools such as Power BI or advanced reporting techniques beyond Tessitura's native capabilities. Proven experience in data segmentation, list building, CRM strategy, or digital campaign reporting. Familiarity with email marketing platforms; experience with Prospect2 preferred. Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have: Strong analytical and problem-solving skills with the ability to interpret complex data sets and translate insights into actionable strategies. Superior attention to detail, particularly in maintaining data accuracy and integrity. Ability to balance detail-oriented data work with big-picture thinking. Proficiency in pulling data and presenting findings in Excel or creating dashboards in Tessitura. Excellent written and verbal communication skills, with the ability to present findings clearly and collaborate across marketing and ticketing teams. Highly organized with strong time management skills and the ability to balance multiple priorities, projects, and deadlines in a dynamic, fast-paced environment. Detail-oriented self-starter with the ability to work both independently and collaboratively to achieve departmental and organizational goals. High level of professionalism, discretion, and accountability when handling sensitive patron and organizational data. Excellent critical reasoning and decision-making skills. Ability to think proactively and identify solutions to maximize department effectiveness. Capability to work effectively under pressure and meet deadlines. Computer Skills Advanced proficiency in Microsoft Office 365, including Excel for data manipulation and reporting, and PowerPoint for preparing presentations and visual summaries. Experience with Tessitura or similar CRM platforms, including Tessitura Analytics and Prospect2. Proficient in Google Analytics, with the ability to analyze campaign performance and develop actionable recommendations for improvement. Ability to write queries, extract and format data, and generate segmented mailing lists and reports. Strong understanding of data privacy and digital compliance standards to ensure responsible and ethical use of patron data. Other Skills and Abilities Demonstrated ability to build and maintain long-term, trust-based work relationships across all departments. Desire and ability to accept all levels of challenges. Ability to deal with a range of styles and behaviors in a tactful, positive, and professional manner. Ability to demonstrate a positive, helpful attitude at all times. Exhibit a professional appearance. Maintain a dependable, professional, and courteous office environment. Flexibility to work evenings, weekends, and holidays as needed. Physical Job Requirements The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position will require sitting for extended periods, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing. Occasionally lifting, carrying, moving, pushing, and pulling up to 40 lbs. or more. Ability to occasionally reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces. Ability to operate a computer keyboard and mouse, and to handle other office equipment. Ability to physically stand, walk, and climb stairs on a consistent basis. A candidate must have the physical and mental capacity to effectively perform all essential functions described. Vision abilities include close vision, distance vision, and the ability to adjust focus to effectively use mobile devices, and electronic devices such as tablets, iPads, and computer screens. This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing. Most of this job will be performed indoors in a climate-controlled environment. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: Creative and collaborative work culture Competitive compensation Comprehensive health, dental, and vision insurance plans Employee Assistance Program- including counseling, wellness programs, and financial support services. Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars. Generous Paid Time Off Plan Paid Holidays and Personal Holiday Time 401(k) retirement savings plan eligibility on your start date with employer match Employer-paid disability insurance coverage Supplemental benefits are offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts. Safe and paid parking on-site Training and career growth opportunities Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events. Discounts on Starbucks products and merchandise Limitations and Acknowledgments The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request. The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Diversity, Equity, and Inclusion Mission Statement At The Smith Center for the Performing Arts (TSC) diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing-and increasingly diverse-world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization. TSC strives to champion diversity, equity, and inclusion for all.

Job Title: Public Area Attendant Department: Housekeeping Reports to: Director of Housekeeping Status: Full-Time, Non-Exempt Hourly Rate: $18.60 Summary of Duties and Responsibilities As a Public Area Attendant, you will set the stage for our patron experience with your welcoming smile and service. It is the primary responsibility of the Public Area Attendant to maintain the quality and cleanliness in our venues, public areas, offices, and other required areas to the highest standards of excellence. Essential Duties and Responsibilities Cleaning of restrooms, lobbies, elevators, and the interior of the property, and maintaining adequate stock of supplies. Cleaning of all levels of the public areas and all equipment. Maintain the cleanliness of back-of-house areas. Complete special projects /cleaning details Follow procedures for picking up trash, and emptying ash urns in the interior and exterior of the property. Keep buildings in clean and orderly condition, cleaning restrooms, performer's rooms, windows, floors, elevators, interior and exterior, maintaining adequate stock of supplies. Clean and polish furniture and fixtures, checking electrical appliance use to ensure that hazards are not created. Keep all locker room areas neat and clean, supply the restrooms (BOH) AND (FOH) cleaning all levels of the public areas. Dust furniture, walls, machines, or equipment, Notifying management for equipment repairs. Perform rotation cleaning duties (e.g. steam clean carpets) as required. Handles cleaning solutions and properly operates cleaning equipment, sweeping, mopping, scrubbing, or vacuuming. Spot safety hazards and items that need to be cleaned. Ensures proper storage of chemical agents. Provides outstanding services to our patrons. Assist the Housekeeping Management as needed. Performs any other duties as assigned within the scope of the position Required Education, and Experience A high school diploma or GED is required. 1 or more years of Housekeeping-related work experience and customer service equivalent experience. Previous experience with Workplace Hazardous Materials Information Systems. Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have: Physical mobility and stamina required Knowledge and use of basic reading, writing, and speaking skills in English Must be able to communicate with patrons, co-workers and supervisors and understand procedures Ability to follow instructions Detail and task-oriented Ability to work efficiently, independently and cohesively, consistently producing quality results Other Skills and Abilities Desire and ability to accept all levels of challenges Availability to work varied shifts, including evenings, weekends, and holidays; schedule is subject to change based on business needs and demands Highly organized and able to perform successfully in a fast-paced environment Desire to work as a team player and assist when and where needed Exhibit a professional appearance Maintain a dependable, professional, and courteous office environment Physical Job Requirements The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to push, pull, carry, or lift up to 50 lbs repetitively throughout the workday. The physical ability to stand and/or walk continuously for the duration of the shift. The physical ability to climb stairs, balance, bend/stoop, and kneel continuously. The physical ability to frequently crouch, push/pull, squat, and work above the shoulders with both arms. The physical ability to use both hands for continuous grasping. The physical ability to push, pull, and lift various furniture items such as mattresses, end tables, chairs, ottomans, lamps, and tables. The physical ability to tolerate any required personal protective equipment such as gloves, safety glasses, safety goggles, and other protective equipment deemed appropriate on a continuous basis. Ability to safely operate motorized equipment This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment. Pay Transparency To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state laws or regulations that require employers to provide wage or salary range information to job applicants and employees. The hourly rate for this full-time and non-exempt position is $18.00 plus benefits, including insurance plans as applicable. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: Creative and collaborative work culture Competitive Hourly Rates Comprehensive health, dental, and vision insurance plans Employee Assistance Program- including counseling, wellness programs, and financial support services. Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars. Generous Paid Time Off Plan Paid Holidays and Personal Holiday Time 401(k) retirement savings plan eligibility on your start date with employer match Employer-paid disability insurance coverage Supplemental benefits offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts. Safe and paid parking on-site Training and career growth opportunities Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Limitations and Acknowledgment The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request. The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Diversity, Equity, and Inclusion Mission Statement At TSC diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing-and increasingly diverse-world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization. TSC strives to champion diversity, equity, and inclusion for all.

Job Title: IT Operations Manager Department: Information Technology Reports to: I.T. Director Status: Full-Time, Exempt Salary Range: $75,000 - $80,000 Summary of Duties and Responsibilities The IT Operations Manager oversees the daily operations and performance of the organization's technology infrastructure, systems, and support services. Reporting to the IT Director, this role manages network administration, cybersecurity, help desk operations, and enterprise systems support to ensure secure, stable, and efficient technology delivery across the organization. This position provides leadership to IT support staff, supports policy development, purchasing, and partners closely with all departments to deliver seamless end-user support and service excellence. The IT Operations Manager plays a critical role in aligning technology solutions with organizational goals and long-term operational needs. Essential Duties and Responsibilities * Oversee and maintain the operational integrity of all IT systems, networks, and infrastructure, ensuring high availability, reliability, and security. * Working within the budget to maintain, upgrade, and replace existing hardware and software requirements as needed. * Actively manages IT systems and projects, including VMWare systems, Server environment, development, and leads with consultants on any advanced system support or development. * Assist in developing, implementing, and enforcing IT policies, procedures, and standards that support compliance, security, and operational efficiency as directed by management. * Supervise the IT help desk function, provide guidance and mentorship, ensuring timely and effective resolution of end-user issues with a focus on exceptional customer service. * Maintain security and privacy of the information systems, communications, and equipment. * Support the IT Director in developing appropriate Service Level Agreements for IT services and measurements to ensure a high level of service. * Implement and monitor IT policies for compliance, clearly communicating to the Director of IT any needed adjustments. * Proactively seek opportunities to improve processes, lower costs, and improve service to patrons and internal clients through technology implementations. * Develop, review, and implement comprehensive backup, disaster recovery, and business continuity plans. * Perform other duties as assigned in alignment with the scope and responsibilities of the role. Required Education and Experience * Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field from an accredited college or university; or equivalent experience. * Minimum of four (4) years of progressive IT experience, including at least two (2) years of experience in a supervisory or management capacity. * Professional certifications in one or more relevant technologies preferred, such as VMware V.C.P., Microsoft, Cisco, CompTIA: A+, Network+, Security+ etc. * Exceptional experience in project and time management methodologies. * Demonstrated technical proficiency and working knowledge in several of the following areas: * Windows Server environments; 2008R2, 2012r2, 2016 * Wireless Technologies Cisco and Xirrus * Networking/Cisco * SharePoint * Information Security Technologies * Email Security * VMware virtualization * Configuring Storage Technologies SAN/NAS * Advanced Active Directory Management * Microsoft Exchange/Office 365 * Strong understanding of information technology systems, processes, and governance frameworks, including security, scalability, and business continuity practices. * Experience managing both on-premises and cloud-based environments. * Proven leadership, project management, with the ability to prioritize multiple initiatives in a fast-paced, dynamic, and service-oriented environment. Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have: * Excellent verbal and written communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and translate technical concepts into clear, accessible language for non-technical stakeholders. * Exceptional critical reasoning, problem-solving and decision-making skills. * Highly organized with strong time management skills and the ability to balance multiple priorities, projects, and deadlines in a dynamic, fast-paced environment. * Self-motivated and proactive, with the capacity to work both independently and collaboratively to achieve departmental and organizational goals. * Demonstrated professionalism consistent with a service-focused IT environment, including: * Strong attention to detail and accuracy * Data-driven decision-making and analytical mindset * Sound professional judgment and discretion in handling sensitive information * Capability to work effectively under pressure and meet deadlines. * This position requires the ability to work varied shifts and extended hours, including evenings, weekends, and holidays, to meet operational needs. Computer Skills * Advanced proficiency in Microsoft Windows Server environments (2008R2, 2012r2, 2016 ) and Active Directory administration. * Strong working knowledge of Microsoft 365, Exchange, SharePoint, and related productivity and collaboration tools. * Experience with Azure Entra ID and other cloud technologies. * Experience with VMware or comparable virtualization technologies, including configuration, performance monitoring, and troubleshooting. * Proficiency in network management and configuration, including Cisco-based systems, wireless infrastructure, and firewalls. * Familiarity with data storage technologies (SAN/NAS), backup and recovery solutions, and disaster recovery planning. * Knowledge of information security systems, endpoint protection, and cybersecurity frameworks. * Ability to leverage IT management tools and ticketing systems for monitoring, asset management, and workflow tracking. * Proficiency with the ManageEngine Suite of products and services. * Demonstrated ability to build and maintain long-term, trust-based work relationships across all departments. * Ability to deal with a range of styles and behaviors in a tactful, positive, and professional manner. * Exhibit a professional appearance. Physical Job Requirements The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * This position will require sitting for extended periods, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing, operating, and troubleshooting technology equipment. * Occasionally lifting, carrying, moving, pushing, and pulling up to 40 lbs. or more. * Ability to occasionally reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces. * Ability to physically stand, walk, and climb stairs on a consistent basis. * This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing. * Vision abilities include close vision, distance vision, and the ability to adjust focus to effectively use mobile devices, and electronic devices such as tablets, iPads, and computer screens. * Ability to work in environments with varying lighting conditions, including both brightly lit and dim lit areas, depending on the operational or performance space setting. * Ability to withstand varying noise levels, including exposure to loud or high noise levels, within performing arts or live events environments. * A candidate must have the physical and mental capacity to effectively perform all essential functions described. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Pay Transparency To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state or local laws or regulations that require employers to provide wage or salary range information to job applicants and employees. The base annual salary range for this full-time and exempt position is $75,000 - $80,000 plus benefits, including insurance plans as applicable. Our salary ranges are determined by role, level, and scope of responsibilities. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by key factors such as work experience, skills, abilities, and job-related education and training. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: * Creative and collaborative work culture * Competitive compensation * Comprehensive health, dental, and vision insurance plans * Employee Assistance Program- including counseling, wellness programs, and financial support services. * Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars. * Generous Paid Time Off Plan * Paid Holidays and Personal Holiday Time * 401(k) retirement savings plan eligibility on your start date with employer match * Employer-paid disability insurance coverage * Supplemental benefits are offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts. * Safe and paid parking on-site * Training and career growth opportunities * Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events. * Discounts on Starbucks products and merchandise Limitations and Acknowledgments The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request. The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Diversity, Equity, and Inclusion Mission Statement At The Smith Center for the Performing Arts (TSC) diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing-and increasingly diverse-world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization. TSC strives to champion diversity, equity, and inclusion for all.

Job Title: Manager, CRM and Analytics Department: Marketing Reports to: Director, Digital Marketing and CRM Status: Full-Time, Exempt Summary of Duties and Responsibilities The Manager, CRM and Analytics will play a key role in driving patron engagement and revenue growth at The Smith Center for the Performing Arts. This position manages data-driven audience segmentation, reporting, and customer relationship management (CRM) initiatives. Working across key systems, including Prospect2 and Tessitura, the manager supports targeted email marketing campaigns and leverages patron data to convert prospects into buyers, build buyer loyalty, and re-engage lapsed audiences. Essential Duties and Responsibilities * Build and manage audience list segments within Prospect2 and Tessitura for all targeted email and digital marketing campaigns. * Set up campaign tracking protocols and dashboards to evaluate performance, providing actionable insights and optimization recommendations. * Support the implementation and testing of email automations, campaign tagging, and tracking systems to improve measurement accuracy and efficiency. * Execute CRM strategies for audience lifecycle development, including: * Converting prospects into first-time buyers. * Transitioning new buyers into multi-ticket and season buyers. * Designing and executing reactivation efforts for lapsed patrons. * Develop and implement tracking metrics to measure campaign effectiveness, retention, and customer progression. * Produce regular reports and presentations for senior management to guide decision-making and marketing strategies. * Collaborate with the Director, Digital Marketing and CRM to monitor key performance indicators (KPIs) for campaigns, retention, and audience growth, and make recommendations to optimize engagement and ROI. * Collaborate with the marketing and ticketing teams to ensure data integrity, maximize platform capabilities, and streamline audience segmentation. * Stay current in CRM, data analytics, and digital marketing best practices to ensure The Smith Center remains at the forefront of patron engagement and audience development strategies. * Perform other duties as assigned within the scope of the position. Required Education and Experience * Bachelor's degree in Marketing, Business Analytics, Data Science, or a related field, or equivalent experience. * Experience with Tessitura or comparable CRM platforms, data analytics, audience segmentation, or digital marketing; experience in performing arts, nonprofit, or entertainment industry preferred. * Proficiency in data visualization tools such as Power BI or advanced reporting techniques beyond Tessitura's native capabilities. * Proven experience in data segmentation, list building, CRM strategy, or digital campaign reporting. * Familiarity with email marketing platforms; experience with Prospect2 preferred. Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have: * Strong analytical and problem-solving skills with the ability to interpret complex data sets and translate insights into actionable strategies. * Superior attention to detail, particularly in maintaining data accuracy and integrity. * Ability to balance detail-oriented data work with big-picture thinking. * Proficiency in pulling data and presenting findings in Excel or creating dashboards in Tessitura. * Excellent written and verbal communication skills, with the ability to present findings clearly and collaborate across marketing and ticketing teams. * Highly organized with strong time management skills and the ability to balance multiple priorities, projects, and deadlines in a dynamic, fast-paced environment. * Detail-oriented self-starter with the ability to work both independently and collaboratively to achieve departmental and organizational goals. * High level of professionalism, discretion, and accountability when handling sensitive patron and organizational data. * Excellent critical reasoning and decision-making skills. * Ability to think proactively and identify solutions to maximize department effectiveness. * Capability to work effectively under pressure and meet deadlines. Computer Skills * Advanced proficiency in Microsoft Office 365, including Excel for data manipulation and reporting, and PowerPoint for preparing presentations and visual summaries. * Experience with Tessitura or similar CRM platforms, including Tessitura Analytics and Prospect2. * Proficient in Google Analytics, with the ability to analyze campaign performance and develop actionable recommendations for improvement. * Ability to write queries, extract and format data, and generate segmented mailing lists and reports. * Strong understanding of data privacy and digital compliance standards to ensure responsible and ethical use of patron data. Other Skills and Abilities * Demonstrated ability to build and maintain long-term, trust-based work relationships across all departments. * Desire and ability to accept all levels of challenges. * Ability to deal with a range of styles and behaviors in a tactful, positive, and professional manner. * Ability to demonstrate a positive, helpful attitude at all times. * Exhibit a professional appearance. * Maintain a dependable, professional, and courteous office environment. * Flexibility to work evenings, weekends, and holidays as needed. Physical Job Requirements The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * This position will require sitting for extended periods, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing. * Occasionally lifting, carrying, moving, pushing, and pulling up to 40 lbs. or more. * Ability to occasionally reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces. * Ability to operate a computer keyboard and mouse, and to handle other office equipment. * Ability to physically stand, walk, and climb stairs on a consistent basis. * A candidate must have the physical and mental capacity to effectively perform all essential functions described. * Vision abilities include close vision, distance vision, and the ability to adjust focus to effectively use mobile devices, and electronic devices such as tablets, iPads, and computer screens. * This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing. * Most of this job will be performed indoors in a climate-controlled environment. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: * Creative and collaborative work culture * Competitive compensation * Comprehensive health, dental, and vision insurance plans * Employee Assistance Program- including counseling, wellness programs, and financial support services. * Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars. * Generous Paid Time Off Plan * Paid Holidays and Personal Holiday Time * 401(k) retirement savings plan eligibility on your start date with employer match * Employer-paid disability insurance coverage * Supplemental benefits are offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts. * Safe and paid parking on-site * Training and career growth opportunities * Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events. * Discounts on Starbucks products and merchandise Limitations and Acknowledgments The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request. The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Diversity, Equity, and Inclusion Mission Statement At The Smith Center for the Performing Arts (TSC) diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing-and increasingly diverse-world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization. TSC strives to champion diversity, equity, and inclusion for all.