How to hire a hospitality representative

How to hire a hospitality representative, step by step

Here's a step-by-step hospitality representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a hospitality representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new hospitality representative
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a hospitality representative, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A hospitality representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, hospitality representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents hospitality representative salaries for various positions.

   Type of Hospitality Representative	Description	Hourly rate
   Hospitality Representative	Wholesale and manufacturing sales representatives sell goods for wholesalers or manufacturers to businesses, government agencies, and other organizations. They contact customers, explain product features, answer any questions that their customers may have, and negotiate prices.	$11-26
   Pharmaceutical Sales Representative	The job of pharmaceutical sales representatives is to inform and educate doctors about a company's medical and pharmaceutical products. They serve as the link between a company and healthcare professionals to hit sales targets... Show more	$20-52
   Hospitality Internship	A hospitality intern is responsible for assisting the management team in providing the highest customer service for the guests. Hospitality interns also support the human resources team in sourcing candidates for operations and recommend strategies to maximize the productivity of employees and improve operational processes... Show more	$12-17

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • Customer Service
   • Surgery
   • Hippa
   • Product Knowledge
   • Acute Care
   • Data Entry
   • Medicaid
   • Central Nervous System
   • Emergency Medicine
   • Cardiology
   • IV
   • Oncology
   • Market Share Growth

   Check all skills

   Responsibilities:

   • Achieve sales growth objectives by incorporating product/technical knowledge, teamwork, customer and multi-product focus, innovation and creativity.
   • Access pain clinics, neurology, rehab and physical medicine, anesthesia and psychiatry departments
   • Interview patients to determine eligibility for medicaid and collaborate with social workers.
   • Access oncology, pain clinics, palliative care departments, hospices, pharmacies, tumor boards
   • Include infusion disposables, pharmacueticals (proprietary and generic), oncology products and needle-free technologies.
   • Exceed goals with products in therapeutic areas of neurology, hypertension, women's health and arthritis.

3. Make a budget

   Including a salary range in your hospitality representative job description is a great way to entice the best and brightest candidates. A hospitality representative salary can vary based on several factors:

   • Location. For example, hospitality representatives' average salary in south carolina is 62% less than in michigan.
   • Seniority. Entry-level hospitality representatives earn 59% less than senior-level hospitality representatives.
   • Certifications. A hospitality representative with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a hospitality representative's salary.

   Average hospitality representative salary

   $36,509yearly

   $17.55 hourly rate

   ---

   Entry-level hospitality representative salary

   $23,000 yearly salary

   Updated January 30, 2026

4. Writing a hospitality representative job description

   A hospitality representative job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a hospitality representative job description:

   Hospitality representative job description example

   Be the Chick-fil-A brand to our guest and build your future! We are committed to our team and offer flexible schedules
   (AM and PM shifts available) as well as these unique benefits: All full-time team members start at $15/hour and can receive a $375/month health insurance subsidy after 30 days. All full-time/full-availability team members start at $15/hour All team members (full-time and part-time) benefit from a great work environment, Sundays off, and work meals. Additionally, everyone can qualify for an annual 401(k) contribution and paid time off!
   This is not your average restaurant job--it is an opportunity to join professionally-minded people serving customers who love the Chick-fil-A brand! Whether you are stationed in our dining room or drive-thru, as a "Hospitality Professional" you will be completely prepared to "WOW" our guests and deliver on the customer expectations our restaurants are known for! When you join us, you're joining a team who grows together and loves winning together!
   
   REQUIREMENTS
   The advertised $15/hour rate is for full-time. Other pay ranges will apply for students and others with limited availability and/or qualifications Saturday availability is required for all team members (typical schedule includes 1-3 Saturdays/month depending on availability and needs of the business) Monday-Saturday availability required for all full-time team members (typically scheduled five days/week) Appearance guidelines must be followed at all times (natural hair color, no visible tattoos, piercings limited to 2 per ear, facial hair must be short and well-kept) Must be 16 years of age Must be eligible for work in the United States Must have reliable transportation Ability and willingness to work outside in various weather conditions Ability to work well under pressure in fast-paced environments
   
   ABOUT THE COMPANY
   We CARE. It shows to our Guests through Great Experiences at our Restaurants. It shows to our Team through our Work Environment. We are looking for more folks who CARE, so we can share Opportunity.
   
   
   
   Keywords: chickfila, customer service, front of house, foh, sales, server, retail,

   Copy this example

   

5. Post your job

   There are a few common ways to find hospitality representatives for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your hospitality representative job on Zippia to find and recruit hospitality representative candidates who meet your exact specifications.
   • Use field-specific websites such as salesjobs, salesheads, allretailjobs.com, sales trax.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit hospitality representatives, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new hospitality representative

   Once you have selected a candidate for the hospitality representative position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new hospitality representative. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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