How to hire a hotel reservation agent

How to hire a hotel reservation agent, step by step

Here's a step-by-step hotel reservation agent hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a hotel reservation agent job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new hotel reservation agent
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your hotel reservation agent job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a hotel reservation agent for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a hotel reservation agent to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a hotel reservation agent that fits the bill.

   This list presents hotel reservation agent salaries for various positions.

   Type of Hotel Reservation Agent	Description	Hourly rate
   Hotel Reservation Agent	Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.	$12-19
   Night Auditor/Front Desk	A night auditor, who may work as a front desk agent, is a professional responsible for evaluating the financial activities of a hotel by the end of the day. Night auditors are tasked to assess reports from the day shifts such as the accommodation report and the revenue report... Show more	$11-18
   Guest Lecturer	A Guest Lecturer performs teaching, researching, and administrative duties for a university. Their primary duties include assessing students work, writing research proposals, and managing research budgets.	$20-49

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Reservations
   • Hotel Reservations
   • Booking
   • Front Desk
   • Room Reservations
   • Inbound Calls
   • Data Entry
   • Hotel Services
   • Phone Calls
   • Customer Service
   • Computer System
   • Hotel Guests
   • Guest Inquiries
   • Guest Satisfaction

   Check all skills

   Responsibilities:

   • Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
   • Provide customer service by answering telephone calls regarding hotel reservations.
   • Compute tour reservations from the sales department utilizing hotel facility.
   • Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
   • Attend mandatory and voluntary training/certification courses offer by employer and DOD.

3. Make a budget

   Including a salary range in your hotel reservation agent job description is one of the best ways to attract top talent. A hotel reservation agent can vary based on:

   • Location. For example, hotel reservation agents' average salary in oklahoma is 52% less than in new york.
   • Seniority. Entry-level hotel reservation agents 33% less than senior-level hotel reservation agents.
   • Certifications. A hotel reservation agent with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a hotel reservation agent's salary.

   Average hotel reservation agent salary

   $16.20hourly

   $33,694 yearly

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   Entry-level hotel reservation agent salary

   $27,000 yearly salary

   Updated December 16, 2025

4. Writing a hotel reservation agent job description

   A hotel reservation agent job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a hotel reservation agent job description:

   Hotel reservation agent job description example

   Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.
   ESSENTIAL JOB FUNCTIONS:
   
   Process check-in and check-out transactions for guests Registers guests to room while receiving all pertinent information accurately. Perform guest registration and room assignments, accommodating special requests whenever possible. Pre-register and block reservations. Take same day reservations and when necessary future reservations following hotel rate structures and selling strategies. Respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction Assist guests with questions about the city and property Assist guests with booking dinner, show, etc... when necessary Assists with guest service recovery when possible Maintains and Upbeat and Positive attitude at all times Responsible for being apprised of current events in hotel to assist guests Acts a liaison on behalf of the guest to expedite guest requests Maintains a professional and courteous attitude towards all guests (internal and external) Anticipating guests needs and guest expectations Handle guest check-in and check-out in accordance to hotel credit and cash handling policies in an efficient and friendly manner. Perform other tasks as assigned by supervisor or manager. Troubleshoot all in-room movie / phone / billing problems. Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc. Cancel room reservations according to procedures. Balance $1000 bank daily. Prepare key packets, ensure miscellaneous brochures are fully stocked.
   
   QUALIFICATIONS:
   
   Strong Interpersonal and communication skills. Proficient in a second language would be beneficial. Self-starter with strong problem solving ability
   
   One year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team Player; excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke; close knit environment, with constant co-worker involvement; must be able to complete several tasks at once with accuracy; must be able to stand for entire shift (an average 8 hour shift).
   
   PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
   
   Ability to perform reaching, stooping and /or crouching motions repeatedly Must be able to communicate verbally Must be able to stand for extended periods of time Must be able to lift 25lbs.
   
   At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars , Harrah's , Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
   
   Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
   
   As a Hotel Agent you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, hotel agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints.

   Copy this example

   

5. Post your job

   There are a few common ways to find hotel reservation agents for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your hotel reservation agent job on Zippia to find and recruit hotel reservation agent candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit hotel reservation agents, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new hotel reservation agent

   Once you've decided on a perfect hotel reservation agent candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new hotel reservation agent. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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