Deskside Support Representative Distributed Client Services

Overview:


We are seeking a skilled and experienced Deskside Support Representative to join our Distributed Client Services team in Boise, ID. As a Deskside Support Representative, you will provide exceptional desktop support to clients at their location, ensuring a premiere retail experience.
Responsibilities:

* Diagnose and remedy complex Microsoft OS problem tickets

* Configure and install common applications

* Install/remove desktop PCs and monitors

* Provide technical support for iOS, HVDs, and COU/Smart devices

* Interact positively with clients and provide excellent verbal and written communication

* Work at customer locations, with occasional weekend coverage

* Ensure reliable transportation and valid driver's license

Qualifications:

* 1-2 years of experience in deskside support or a related field

* Strong technical skills, including Microsoft OS, applications, and hardware installation/removal

* Experience with iOS, HVDs, and COU/Smart devices

* Excellent communication and interpersonal skills

* Ability to work independently and as part of a team

* Valid driver's license and reliable transportation

Benefits:

* 12-month contract with possible extension

* Opportunity to work with a leading IT staffing company

* Comprehensive training and support

* Competitive compensation and benefits package

* Opportunity to develop your technical skills and expertise

* Collaborative and dynamic work environment