How to hire a lobby concierge

How to hire a lobby concierge, step by step

Here's a step-by-step lobby concierge hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a lobby concierge job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new lobby concierge
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The lobby concierge hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a lobby concierge to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a lobby concierge that fits the bill.

   This list shows salaries for various types of lobby concierges.

   Type of Lobby Concierge	Description	Hourly rate
   Lobby Concierge		$14-29
   Concierge/Receptionist	A concierge/receptionist serves as the guests' primary point of contact in establishments such as hotels, resorts, hospitals, and even malls. Although the extent of their responsibilities differs on their company or industry of employment, it often includes greeting clients, handling calls and correspondence, filing reservations and bookings, coordinating plans and services, maintaining records, and assisting clients by answering inquiries and processing requests... Show more	$11-17
   Concierge	Specializing in customer service, a concierge is responsible for assisting clients at establishments in the hospitality industry. Most of the tasks revolve around greeting clients and responding to inquiries, arranging appointments and making reservations, answering calls, and coordinating with the necessary personnel in the joint effort to secure customer satisfaction... Show more	$12-20

2. Create an ideal candidate profile

   Common skills:

   • Reservations
   • Local Attractions
   • Check-In
   • Hotel Guests
   • Front Desk
   • Guest Calls
   • Spa Services
   • VIP
   • Exceptional Guest
   • Hotel Services
   • Marriott
   • Car Rentals
   • Guest Rooms
   • Dinner Reservations

   Responsibilities:

   • Greet and guide new patients through the initial registration process and logistics, eliminating first appointment frustrations and managing patient expectations.
   • Assist the sales department with groups and VIP clients.
   • Make reservations for concerts and dinners, plan exclusive personalize luxury trips away from the tourist traps.
   • Maintain valuable relationships with a variety of vendors throughout the city, ensuring clients receive VIP treatment.
   • Customize individual vacation packages include dinning reservations, park entertainment with recreational events.
   • Greet and guide new patients through the initial registration process and logistics, eliminating first appointment frustrations and managing patient expectations.

3. Make a budget

   Including a salary range in your lobby concierge job description is a great way to entice the best and brightest candidates. A lobby concierge salary can vary based on several factors:

   • Location. For example, lobby concierges' average salary in oklahoma is 43% less than in new york.
   • Seniority. Entry-level lobby concierges earn 52% less than senior-level lobby concierges.
   • Certifications. A lobby concierge with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a lobby concierge's salary.

   Average lobby concierge salary

   $43,676yearly

   $21.00 hourly rate

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   Entry-level lobby concierge salary

   $30,000 yearly salary

   Updated December 17, 2025

4. Writing a lobby concierge job description

   A lobby concierge job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a lobby concierge job description:

   Lobby concierge job description example

   ESSENTIAL JOB FUNCTIONS:
   
   1. Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants.
   
   2. Empty room attendant carts of soiled linen and trash.
   
   3. Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors.
   
   4. Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers.
   
   5. Flip mattresses and move furniture as assigned by supervisor.
   
   6. Comply with attendance rules and be available to work on a regular basis.
   
   7. Perform any other job related duties as assigned.
   
   REQUIRED SKILLS AND ABILITIES:
   
   Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time. Lifting may include equipment or furniture weighing up to 100 lbs. Ability to comprehend and follow instructions from supervisor.
   
   Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
   
   The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

   Copy this example

   

5. Post your job

   There are a few common ways to find lobby concierges for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your lobby concierge job on Zippia to find and recruit lobby concierge candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit lobby concierges, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new lobby concierge

   Once you've decided on a perfect lobby concierge candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new lobby concierge. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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