How to hire a manager of customer service department

How to hire a manager of customer service department, step by step

Here's a step-by-step manager of customer service department hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a manager of customer service department job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new manager of customer service department
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the manager of customer service department you need to hire. Certain manager of customer service department roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A manager of customer service department's background is also an important factor in determining whether they'll be a good fit for the position. For example, managers of customer service department from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of managers of customer service department and their corresponding salaries.

   Type of Manager Of Customer Service Department	Description	Hourly rate
   Manager Of Customer Service Department	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$28-45
   Support Manager	A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company... Show more	$27-67
   Team Manager	Team managers primarily manage the daily activities of their members. Their role includes setting targets, implementing guidelines, and supporting employees to solve any issues that may arise... Show more	$21-73

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Merchandise Displays
   • Payroll
   • Customer Complaints
   • Sales Floor
   • Loss Prevention
   • Inventory Control
   • Customer Service
   • Front End Operations
   • HR
   • Product Knowledge
   • Cash Drawers
   • Customer Issues
   • Customer Inquiries
   • POS

   Check all skills

   Responsibilities:

   • Implement inventory management system to effectively manage on-hands, assist with correct replenishment and maintain an acceptable level of over-stock.
   • Complete all POS opening and closing procedures, including counting and balancing the register.
   • Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.
   • Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.

3. Make a budget

   Including a salary range in your manager of customer service department job description is a great way to entice the best and brightest candidates. A manager of customer service department salary can vary based on several factors:

   • Location. For example, managers of customer service department' average salary in mississippi is 44% less than in district of columbia.
   • Seniority. Entry-level managers of customer service department earn 36% less than senior-level managers of customer service department.
   • Certifications. A manager of customer service department with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a manager of customer service department's salary.

   Average manager of customer service department salary

   $75,411yearly

   $36.26 hourly rate

   ---

   Entry-level manager of customer service department salary

   $60,000 yearly salary

   Updated December 20, 2025

4. Writing a manager of customer service department job description

   A good manager of customer service department job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a manager of customer service department job description:

   Manager of customer service department job description example

   The Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established for the department; to ensure that the work shifts of all department personnel contribute to the financial best interests of the store.
   Job Description
   Description
   
   Cultivates and maintains customer service at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels Reacts to all customer concerns quickly and effectively while following SOPs to provide the best experience possible Controls store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures Selection, training, development and scheduling of front-end associates Complete all necessary paperwork relating to DepartmentEnsures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WICMaintains supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc Performs self internal audits to ensure adherence to all polices and procedures Finish and retain reports/ logs needed for store audit and state inspection purposes Perform tasks as assigned by the Store Manager or Assistant Store ManagerTravel Required:No
   
   Environment
   
   Store : Grocery Warehouse (50F to 90F)
   
   Skills
   
   Years Of Experience
   
   Qualifications
   
   Shift
   
   Company
   WNY Grocers Markets, LLC
   
   About Our Company
   WNY Logistics, LLC is one of the largest wholesale grocery suppliers in the Northeast and is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S., and the industry leader in supply chain innovation. At WNY Logistics, We Select the Best - those with the motivation, pride, and drive to succeed in our fast-paced world.
   
   Working Safely is a Condition for Employment with Harrington Logistics. WNY Logistics is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state or local law.

   Copy this example

   

5. Post your job

   There are a few common ways to find managers of customer service department for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your manager of customer service department job on Zippia to find and recruit manager of customer service department candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with manager of customer service department candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new manager of customer service department

   Once you've selected the best manager of customer service department candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new manager of customer service department first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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