How to hire a manager of membership services

How to hire a manager of membership services, step by step

Here's a step-by-step manager of membership services hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a manager of membership services job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new manager of membership services
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a manager of membership services, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A manager of membership services's background is also an important factor in determining whether they'll be a good fit for the position. For example, managers of membership services from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of managers of membership services and their corresponding salaries.

   Type of Manager Of Membership Services	Description	Hourly rate
   Manager Of Membership Services		$15-42
   Project Administrator	A project administrator is a professional who assists the project manager in the preparation, reporting, and analysis of projects. Project administrators are given tasks with administrative responsibilities such as managing the budget for supply orders, coordinating meetings with contractors, and doing site visits... Show more	$15-39
   Project Director	A project director is a professional responsible for supervising workers from various departments given specific tasks to complete a given project. They create a budget to complete a job while monitoring the amount of money spent to ensure that overspending is avoided... Show more	$33-77

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Member Service
   • Front Desk
   • Event Planning
   • Member Database
   • Membership Sales
   • Payroll
   • Member Events
   • Account Maintenance
   • Database Management
   • Membership Program
   • Press Releases
   • Office Equipment
   • Business Development
   • Member Retention

   Check all skills

   Responsibilities:

   • Establish and redefine business processes in order to achieve national accreditation through NCQA.
   • Promote to director position and given additional responsibilities as well as staff oversight while maintaining former responsibilities on an elevate level.
   • Promote and acquire new Costco memberships through direct business-to-business contact.

3. Make a budget

   Including a salary range in your manager of membership services job description is one of the best ways to attract top talent. A manager of membership services can vary based on:

   • Location. For example, managers of membership services' average salary in south carolina is 48% less than in rhode island.
   • Seniority. Entry-level managers of membership services 63% less than senior-level managers of membership services.
   • Certifications. A manager of membership services with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a manager of membership services's salary.

   Average manager of membership services salary

   $54,725yearly

   $26.31 hourly rate

   ---

   Entry-level manager of membership services salary

   $33,000 yearly salary

   Updated December 17, 2025

4. Writing a manager of membership services job description

   A good manager of membership services job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a manager of membership services job description:

   Manager of membership services job description example

   • Work in a fun environment with great people
   • Great benefits package that includes 401k, medical, vision and dental, free gym memberships and discounts
   • Opportunities to grow within the company

   What sets us apart from the rest:

   • Dedication to our members’ successes and goals
   • Integrity which creates life-long relationships
   • Passion for people in the communities we serve
   • Pride in what we do and who we are
   • Leadership development (ongoing)
   • Excellence in execution
   • But most of all…. we are more than a gym; we are a family!!

   We want talented individuals who:

   • Have a positive, upbeat, and outgoing attitude
   • Are passionate about hospitality and excellence for our members
   • Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service
   • Have fitness industry experience (preferred)
   • Love to constantly learn and grow

   When you come to work you’ll:

   • Assemble and manage a fully engaged and high performing membership team that aligns with company initiatives and culture.
   • Ensure that project/department milestones/goals are met and adhere to approved budgets
   • Enforces all club rules, policies and promotes proper execution of all procedures.
   • Keep the club fully staffed through review of applications, interviewing making hiring recommendations to the general manager.
   • Manage membership sales generation for their facility
   • Develop and monitor monthly, quarterly and annual metrics including employee retention and satisfaction
   • Train staff to generate leads/new business through member promotions, leads, referrals, and guest passes.
   • Manage employee’s performance by coaching, and creating a healthy, positive working environment.
   • Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals.

   There are some MUST HAVES:

   • Effective listening skills
   • Effective delegation and follow-up skills
   • Effective planning and organization skills
   • Demonstrates ability to create a positive environment
   • Demonstrates willingness and openness for self-development
   • Ability to identify and use resources to improve overall operations
   • Strong leadership qualities coupled with excellent motivational, communication and team building skills will make you an ideal candidate for this position.
   • College degree preferred
   • Current CPR Certification is required.

   ASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE APART OF THE LEGACY TODAY!

   Gold’s Gym provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or genetics.

   Copy this example

   

5. Post your job

   To find managers of membership services for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any managers of membership services they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level managers of membership services with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your manager of membership services job on Zippia to find and recruit manager of membership services candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit managers of membership services, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new manager of membership services

   Once you've found the manager of membership services candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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