How to hire a membership associate

How to hire a membership associate, step by step

Here's a step-by-step membership associate hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a membership associate job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new membership associate
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the membership associate you need to hire. Certain membership associate roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect membership associate also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list presents membership associate salaries for various positions.

   Type of Membership Associate	Description	Hourly rate
   Membership Associate	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$9-24
   Membership Representative	A membership representative is responsible for assisting clients and customers with their inquiries and concerns and processing their membership requests for organizations and agencies. Membership representatives sell membership services to the customers, process their orders, and post their payments in the database... Show more	$11-18
   Membership Coordinator	Membership coordinators act as the liaison between an organization and its members. Their goal is to increase the number of members and guarantee their satisfaction... Show more	$14-26

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Front Desk
   • Facility Tours
   • Phone Calls
   • Membership Sales
   • Member Retention
   • Customer Issues
   • Member Database
   • Community Events
   • POS
   • Membership Applications
   • Member Service
   • Customer Complaints
   • Credit Card Payments

   Check all skills

   Responsibilities:

   • Achieve sales goals and performance requirements by differentiating brand from other athletic facilities.
   • Refer ineligible applicants to other community resources, social service agencies and Medicare supplements.
   • Recruit all household members of statistically select homes to be part of Nielsen television measurement and computer research.
   • Maintain knowledge of all fitness equipment and programs in club and any relate to NYSC.

3. Make a budget

   Including a salary range in your membership associate job description is a great way to entice the best and brightest candidates. A membership associate salary can vary based on several factors:

   • Location. For example, membership associates' average salary in mississippi is 52% less than in washington.
   • Seniority. Entry-level membership associates earn 61% less than senior-level membership associates.
   • Certifications. A membership associate with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a membership associate's salary.

   Average membership associate salary

   $15.66hourly

   $32,564 yearly

   ---

   Entry-level membership associate salary

   $20,000 yearly salary

   Updated January 22, 2026

4. Writing a membership associate job description

   A membership associate job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a membership associate job description:

   Membership associate job description example

   Reporting to the Director of Member Experience, the Membership Associate: Program Communications, is responsible for ensuring the seamless execution of various Programmatic needs at the 14Y Service Desk, which includes weekly interdepartmental communication with program leads to ensure the Service Desk is well equipped for current and future programs. In addition, the candidate will collaborate with Marketing to support efforts in creating and promoting programs, knowing registration details and needs for current and new clients. In addition, assist with other projects as assigned. The selected candidate for this position will be a highly resourceful individual with strong emotional intelligence, self-motivation, integrity, willingness to consistently put the 14th Street Y’s interest above all else. This person should be teamwork centered, a personable and friendly demeanor, and possess strong analytical skills.
   

   SCOPE OF INFLUENCE

   • Interfaces with all community members as one of the first faces people see when they enter our building

   • Collaborates with all 14th Street Y departments

   • Partners with internal teams and external customers

   KEY RESPONSIBILITIES AND ACCOUNTABILITIES

   Service Desk Associate

   • Be present and visible at member service desk, respond to questions from callers, visitors and members.

   • Maintain thorough understanding and up-to-date knowledge of all programs, departments, functions and offerings of the 14 Street Y and support prospective members / clients in selecting and purchasing memberships, classes and other program offerings.

   • Deliver high level customer service based on established 14th Street Y standards. Always responding to inquiries/concerns in a timely manner, being courteous and giving sincere attention to members, providing regular postive feedback to participants, knowing individual names

   Copy this example

   

5. Post your job

   To find membership associates for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any membership associates they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level membership associates with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your membership associate job on Zippia to find and recruit membership associate candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit membership associates, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new membership associate

   Once you've found the membership associate candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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