How to hire a membership services representative

How to hire a membership services representative, step by step

Here's a step-by-step membership services representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a membership services representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new membership services representative
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the membership services representative you need to hire. Certain membership services representative roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A membership services representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, membership services representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents membership services representative salaries for various positions.

   Type of Membership Services Representative	Description	Hourly rate
   Membership Services Representative	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$11-18
   Guest Services	Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation... Show more	$9-16
   Support Representative	The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager... Show more	$12-20

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Facility Tours
   • Front Desk
   • Phone Calls
   • Processing Payments
   • Cash Handling
   • Membership Sales
   • CPR
   • Credit Card
   • Financial Assistance
   • Telephone Calls
   • AAA
   • Program Registration
   • Customer Service
   • Computer System

   Check all skills

   Responsibilities:

   • Achieve sales goals and performance requirements by differentiating brand from other athletic facilities.
   • Update company policies in accordance to Medicare website regarding updates and requirements and distribute updated policy changes to appropriate personnel.
   • Provide benefit and advocacy information and enrollment services for AARP members.

3. Make a budget

   Including a salary range in your membership services representative job description is one of the best ways to attract top talent. A membership services representative can vary based on:

   • Location. For example, membership services representatives' average salary in mississippi is 52% less than in washington.
   • Seniority. Entry-level membership services representatives 39% less than senior-level membership services representatives.
   • Certifications. A membership services representative with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a membership services representative's salary.

   Average membership services representative salary

   $14.37hourly

   $29,897 yearly

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   Entry-level membership services representative salary

   $23,000 yearly salary

   Updated December 17, 2025

4. Writing a membership services representative job description

   A job description for a membership services representative role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a membership services representative job description:

   Membership services representative job description example

   We provide job training, free membership, 50% off programming including camp and childcare, and advancement opportunities.
   Paid Time Off! Looking for a job where you can have fun AND make a difference in your community? Consider the Y! The YMCA of Southern Maine is a charitable community organization committed to building strong communities through programs and services for all. We value diversity and inclusion, and actively work to create a safe, welcoming place for our neighbors. Do you speak French, Arabic, or Portuguese? Higher pay rates available for multi-lingual candidates.
   Position Summary: Under the supervision of the Membership Director the Membership Services Representative will build relationships with members and provide helpful, friendly and professional customer service. They will be responsible to ensure that the membership department conveys the mission, purpose, image and core values of the YMCA of Southern Maine. Essential Functions: 1. Greets all members and guests and provides excellent customer service both on the phone and in person by providing accurate and complete information and problem solving to the benefit of the members. 2. Demonstrates clear knowledge and understanding of YMCA of Southern Maine membership policies and procedures by accurately conveying and implementing with members.
   3. Provides timely and efficient service in providing locks, and towel service.
   4. Learns prospective member’s needs and interests through appropriate questioning and listening techniques and tailors an appropriate tour of the YMCA facility and programs to highlight how the Y can meet these needs and interests.
   5. Incorporates YMCA mission and core values into tours as well as implements in daily interactions with members.
   6. Is knowledgeable on all programs and membership events.
   7. Registers members into programs including completion of all paperwork, receipt of monies and data input into software system.
   8. Manages the production of and monitors use of membership cards and photos.
   9. Manages all monetary transactions accurately including: accepting payments, issuing receipts, providing change and reconciling cash drawer at completion of shift
   10. Processes all membership transactions effectively and accurately (including new and renewing, upgrades, downgrades, holds and cancellations.
   11. Processes all Open Doors applications with respect, confidentiality and timeliness.
   12. Collects member comments and distributes those comments appropriately.
   13. Demonstrates strong problem solving skills and takes ownership of resolving member needs/complaints in a timely manner.
   14. Maintains up to date literature and flyers in displays for members, makes copies as needed, and maintains prospective and new member folders.
   15. Provide administrative support to the membership office as needed.
   16. Demonstrates a pro-active approach to completing ongoing membership tasks during “down time” at the membership desk.
   17. Is an advocate to the Y by promoting our cause. Assists with the annual campaign by increasing awareness about the campaign within the Y community.
   18. Learn and actively utilize ADP Employee Portal on a consistent basis.
   19. Other duties as required.
   
   Qualifications: • Exercises good judgment around areas of responsibility. • Excellent customer service and verbal communication skills. • High School Diploma or GED. • Ability to use Microsoft Office Suite and learn software applications quickly. • Ability to work with frequent distractions and interruptions. • Attention to detail.
   
   Salary Range:$14.00-$15.50 Hourly

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5. Post your job

   There are a few common ways to find membership services representatives for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your membership services representative job on Zippia to find and recruit membership services representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit membership services representatives, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new membership services representative

   Once you've decided on a perfect membership services representative candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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