How to hire a mobile sales representative

How to hire a mobile sales representative, step by step

Here's a step-by-step mobile sales representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a mobile sales representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new mobile sales representative
• Step 8: Go through the hiring process checklist

Post a mobile sales representative job for free, promote it for a fee

Post free

1. Identify your hiring needs

   Before you start hiring a mobile sales representative, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect mobile sales representative also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of mobile sales representative salaries for various roles:

   Type of Mobile Sales Representative	Description	Hourly rate
   Mobile Sales Representative	Wholesale and manufacturing sales representatives sell goods for wholesalers or manufacturers to businesses, government agencies, and other organizations. They contact customers, explain product features, answer any questions that their customers may have, and negotiate prices.	$15-21
   Sales Clerk	A sales clerk is responsible for assisting customers in purchasing products, responding to customer inquiries, and providing product recommendations. Sales clerks require excellent customer service and communication skills to offer the best services to the customers and maintain good customer feedback for the business... Show more	$7-18
   Mobile Sales Consultant	Mobile sales consultants assist customers in selecting a mobile device that met their needs and budget. Their duties typically include approaching potential customers, answering their inquiries, and promoting new and existing products... Show more	$16-25

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Customer Satisfaction
   • Customer Interaction
   • Inbound Calls
   • Product Knowledge
   • Sales REP
   • POS
   • Cell Phones
   • Inventory Counts
   • Sales Floor
   • Customer Accounts
   • Mobile Phones
   • Bill Payments
   • Customer Care

   Check all skills

   Responsibilities:

   • Manage call center productivity levels by maintaining CSR schedule adherence.
   • Handle customer transactions via POS and POA (point of activation) register.
   • Utilize cell phone carriers' POS systems in order to register sales and provide customer support.
   • Engage in conversation with guests providing the latest Smartphones and popular electronics and cable services and deals.
   • Assist patients with Critical/Triage calls; document necessary symptoms for medical assistants to determine what medical intervention is necessary.
   • Share knowledge with guest to insure the best smartphone match are met for each individuals needs.

3. Make a budget

   Including a salary range in your mobile sales representative job description is one of the best ways to attract top talent. A mobile sales representative can vary based on:

   • Location. For example, mobile sales representatives' average salary in hawaii is 44% less than in alaska.
   • Seniority. Entry-level mobile sales representatives 25% less than senior-level mobile sales representatives.
   • Certifications. A mobile sales representative with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a mobile sales representative's salary.

   Average mobile sales representative salary

   $38,757yearly

   $18.63 hourly rate

   ---

   Entry-level mobile sales representative salary

   $33,000 yearly salary

   Updated December 25, 2025

4. Writing a mobile sales representative job description

   A good mobile sales representative job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a mobile sales representative job description:

   Mobile sales representative job description example

   Posting Job Description
   
   At a Glance
   
   Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts.
   
   Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
   
   Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
   
   Who are you?
   
   No matter your background, our training program can put you ahead of the curve on all the latest technology. We'll help you develop the skills to be comfortable and adaptable troubleshooting all kinds of technical mobile issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail is essential; you'll keep a record of actions taken and create documents that ensure your customers' service histories are available for future Representatives. If you're ready to grow your skills, this is a role with a lot of potential.
   
   What is the Mobile Customer Service Representative role?
   
   It's about building relationships and turning the knowledge you gain in training into customer service wins. Mobile Representatives make a real difference to their customers and the company, providing over-the-phone support on a wide range of mobile products and services, including accounts and billing, diagnostics, enhancements and repairs. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.
   
   It's all about learning and growing.
   
   This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's Mobile products and services in about a month. After that, you'll be ready to troubleshoot customer-facing systems like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.
   
   With a deliberate path to success.
   
   We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.
   
   The benefits are clear.
   
   In addition to the core benefits - industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off - we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.
   
   What's required to get started?
   
   The minimum qualifications for the Internet/Voice Representative are:
   
   * Ability to read, write, speak and understand English
   * High School Diploma or GED
   
   Preferred qualifications
   
   * 6 months or more of customer service experience
   * 6 months or more of working with multiple software applications
   * 6 months or more of high-volume phone experience in a customer service/call center job preferred
   * 6 months or more of experience working in cable operations, mobile, or telecommunications call center
   
   Are you ready to join our team?
   
   Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.

   Copy this example

   

5. Post your job

   To find the right mobile sales representative for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with mobile sales representatives they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit mobile sales representatives who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your mobile sales representative job on Zippia to find and attract quality mobile sales representative candidates.
   • Use niche websites such as salesjobs, salesheads, allretailjobs.com, sales trax.
   • Post a job on free websites.

6. Interview candidates

   Recruiting mobile sales representatives requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new mobile sales representative

   Once you've decided on a perfect mobile sales representative candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new mobile sales representative. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a mobile sales representative?