- Direct and manage daily operations of the network and telco support team
- Lead network and telco related projects
- Evaluate current network and telecommunications platforms to develop an enterprise network and telco architecture strategy to support our growth focused on scalability, performance and availability
- Escalation for network and telco related issues at locations
- Lead change management process and implementation of network (WAN/LAN), telco, firewall and router changes to environment
- Drive root cause analysis on networking and telco related issues and provide plans for remediation
- Lead technical evaluation of new technologies and tools
- Help manage and work with Network and Telco vendors and suppliers; work with procurement, legal and IT peers on contract negotiations and renewals
- Ensure all Network and Telco platforms are fully redundant with back up line capability
- Install, configure, maintain and troubleshoot network switches, routers, appliances, telco, satellite, cable, and voice mail/IVR systems
- Manage workflow of network and telecommunication projects
- Manage the Network & Telco support staff including performance evaluations, promotions, mentoring and hiring
- Responsible for continuous improvement; assess, modify and provide reporting of Key Performance Indicators for Network & Telco platforms
- Ensure the Network and telco staff are meeting established service level agreements
- Perform root-cause analysis on IT and end-user support issues; evaluating documented resolutions, analyzing trends and developing appropriate technical or training solutions to prevent future problems
- Troubleshoot problems and network issues; recommend network/telco and infrastructure enhancements based on new industry developments and business needs
Position Specification:
- Minimum 6 to 10 years of experience as Network and Telecommunications manager
- Bachelor's degree in Computer Science or Technical Certification
- Deep understanding of network and telecommunication designs and topologies
- Experience in troubleshooting network connectivity issues
- Experience managing and implementing PBX, VoIP and cloud phone systems
- Experience with Cisco firewalls, routes, and switches product lines
- Experience with Customer Service Rep call centers with IVR systems
- Experience with network and security technologies such as intrusion prevention technologies, proxy, VPN and remote access technologies
- Good understanding of information security and best practices
- Network professional certifications a plus (CCNA, CCNP, CCIE)
- Experience with Avaya phone systems and SIP Trucking a plus
- Experience in the utility industry a plus
- Excellent verbal, written, and interpersonal skills
- Valid Driver's license as travel will be required from time to time based on the needs of the business