How to hire a network support manager

How to hire a network support manager, step by step

Here's a step-by-step network support manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a network support manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new network support manager
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your network support manager job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a network support manager for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A network support manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, network support managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of network support managers and their corresponding salaries.

   Type of Network Support Manager	Description	Hourly rate
   Network Support Manager	Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks.	$28-64
   Information Technology Manager	An information technology manager is responsible for supervising tasks for the company's network and information systems operations. Information technology managers require excellent knowledge of the information systems industry, a strong command of programming languages, and software and hardware application processes... Show more	$40-81
   Support	A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department... Show more	$11-25

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Network Support
   • Customer Service
   • Network Infrastructure
   • Network Hardware
   • Technical Support
   • Linux
   • TCP/IP
   • Windows XP
   • Sigma
   • ATM
   • PC
   • Troubleshoot
   • Data Centers
   • Disaster Recovery

   Check all skills

   Responsibilities:

   • Manage internal and external DNS, routers, and network distribution hardware.
   • Manage EDMC's TCP/IP base wide-area network that provide centralized access to the company's financial and student information systems.
   • Support development efforts by constructing test environments, installing operating systems, managing firewall configuration.
   • Implement an automate electronic PC inventory collection tool that provide mechanism to manage PC assets.
   • Manage network security including firewalls, penetration testing, patching and physical security of the environment.
   • Manage and align short- and long-term operational strategy and initiatives in carrier transport and IP applications.

3. Make a budget

   Including a salary range in your network support manager job description is one of the best ways to attract top talent. A network support manager can vary based on:

   • Location. For example, network support managers' average salary in florida is 46% less than in rhode island.
   • Seniority. Entry-level network support managers 55% less than senior-level network support managers.
   • Certifications. A network support manager with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a network support manager's salary.

   Average network support manager salary

   $90,375yearly

   $43.45 hourly rate

   ---

   Entry-level network support manager salary

   $60,000 yearly salary

   Updated December 20, 2025

4. Writing a network support manager job description

   A job description for a network support manager role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a network support manager job description:

   Network support manager job description example

   P3S Corporation, a leader in the Government Services industry, is looking for an experienced

   Network Support Engineer to join our growing team. We are a group of fast-paced, client focused people building a culture of excellence that fosters long-term growth for our employees.

   P3S Corporation is an organization built upon the mission of changing the world and saving lives

   and this role is critical in helping us meet that mission. P3S Corporation is award-winning

   consulting firm providing services to the Federal Government in the healthcare, finance, and IT

   sectors. We have been recognized as #1 small business in Texas by the U.S. Small Business

   Administration and ranked by Inc 500 as a top Woman-Run Company and a Top 10 Company in

   Government Services in the nation.

   Special Requirements:

   • SECRET CLEARANCE REQUIRED
   • Ability to pass any background, drug, and security checks as required by the Company

   and / or Government.

   • Driver’s licenses and have on file proof of insurance.
   • influenza immunization

   Who We Need:

   We are looking for an experienced, Network Support to:

   • Install audio/visual (TV, IPTV, Display Boards, projectors, NetBots) cabling and termination.
   • Perform routine installation of terminal servers, bridges, modems, wireless devices, routers, data switches.
   • Perform troubleshooting and/or resolution of noncritical system failures/bottlenecks.
   • Remove and replace non-critical defective applications and equipment.
   • Perform routine designing, installing, running, termination and testing of infrastructure cabling (copper and fiber).
   • Document assigned network trouble issues and changes.
   • Inspect data, voice, and audio/visual infrastructure and fix minor or non-critical problems/bugs.
   • Enter and update assigned trouble calls into the MHSSHD for workload tracking.
   • Assist with management/deployment of IP telephony hard and soft clients.
   • Run MDF/IDF jumpers and/or patch cables.
   • Perform MDF/IDF closet clean up and maintenance.
   • Run lines and replace cords to phones as needed and re-terminate RJ-11/RJ45 and inspect and replace modular phone jacks.
   • Track and organize tools, test equipment, and bench stock materials. Contractor shall report inventories/status to 59 MDW primary or alternate Telephone Control Officer.
   • Perform routine battery back-up (uninterrupted power supply) maintenance and/or replacement.
   • Provide a status report to section Chief.
   • Work with BMETS personnel if assigned troubles ticket requires.
   • Maintain the Main Distribution Frame and Intermediate Distribution Frame.
   • Provide inter-agency coordination and assistance to afford a smooth transition for routing circuits, diagnostic assistance, and interconnects for circuits.

   Additional Service Workload Estimate information – Approximately

   • 8K unique devices currently on the network

   Service Employees Qualifications

   • Network Operations Specialist.
   • KSATs include: 903, 989, 1034A, 1034C
   • Certification level is IAT II
   • Ruckus with Extreme Networks, Cisco, and Aruba equipment also in use.

   Who you are:

   • Must be a US Citizen

   Benefits & other offers:

   • Company Social Outings
   • Unique Office Space
   • Dental Insurance
   • Vision Insurance
   • Health Insurance
   • Life Insurance
   • Gym Membership Discounts
   • Paid Time Off
   • Paid Holidays
   • 401K / Retirement Plan

   Physical Requirements/Environmental Demands:

   • Contractor shall be capable of lifting 40lbs in performance of duties.
   • Constant use of sight abilities while reviewing documents.
   • Constant use of speech/hearing abilities for communication.
   • Attention to detail and thoroughness

   P³S Corporation does not discriminate based on race, sex, color, religion, national origin, age, disability, or veteran status in the provision of services or employment opportunities and benefits.

   Copy this example

   

5. Post your job

   To find the right network support manager for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with network support managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit network support managers who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your network support manager job on Zippia to find and recruit network support manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting network support managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   Sometimes, it's not enough to interview network support manager candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new network support manager

   Once you've found the network support manager candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   After that, you can create an onboarding schedule for a new network support manager. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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