How to hire an order dispatcher

How to hire an order dispatcher, step by step

Here's a step-by-step order dispatcher hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an order dispatcher job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new order dispatcher
• Step 8: Go through the hiring process checklist

Post an order dispatcher job for free, promote it for a fee

Post free

1. Identify your hiring needs

   The order dispatcher hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them an order dispatcher to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire an order dispatcher that fits the bill.

   The following list breaks down different types of order dispatchers and their corresponding salaries.

   Type of Order Dispatcher	Description	Hourly rate
   Order Dispatcher		$12-28
   Yardmaster/Customer Service/Crew Dispatching	A yardmaster/customer service/crew dispatching officer functions differently depending on their industry or place of employment. Most of their responsibilities revolve around dealing with providing customer support and services, responding to inquiries and correspondence, addressing issues and concerns, providing corrective measures, and producing progress reports... Show more	$12-18
   Dispatch Coordinator	A dispatch coordinator is primarily in charge of dispatching and tracking vehicles that provide different services. The extent of their duties varies upon their industry or institution of employment... Show more	$14-22

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Service Orders
   • Service Calls
   • Maximo
   • Data Entry
   • Satisfactory Performance
   • Facilities Maintenance
   • HVAC
   • Customer Service
   • Customer Inquiries
   • Emergency Situations
   • Maintenance Management System
   • Status Updates
   • Customer Complaints
   • Telephone Calls

   Check all skills

   Responsibilities:

   • Manage customer service satisfaction by providing update eta and location of drivers.
   • Create service work orders in the Maximo computerize maintenance management system.
   • Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
   • Coordinate guest limousine reservation requests with casino hosts and VIP personnel.

3. Make a budget

   Including a salary range in your order dispatcher job description is one of the best ways to attract top talent. An order dispatcher can vary based on:

   • Location. For example, order dispatchers' average salary in maine is 31% less than in connecticut.
   • Seniority. Entry-level order dispatchers 58% less than senior-level order dispatchers.
   • Certifications. An order dispatcher with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in an order dispatcher's salary.

   Average order dispatcher salary

   $38,698yearly

   $18.60 hourly rate

   ---

   Entry-level order dispatcher salary

   $25,000 yearly salary

   Updated December 17, 2025

4. Writing an order dispatcher job description

   A job description for an order dispatcher role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's an order dispatcher job description:

   Order dispatcher job description example

   **General Summary**
   
   Receives, records and distributes work orders to service crews upon customers' request for service on articles or utilities purchased from wholesale or retail establishments or utility company.
   
   **Essential Duties and Responsibilities:**
   
   + Records information, such as name, address, article to be repaired, or service to be rendered.
   
   + Prepares work order and distributes to service crew
   
   + Schedules service call and dispatches service crew.
   
   + Calls or writes customer to insure satisfactory performance of service.
   
   + Keeps record of service calls and work orders. Attaches time to jobs.
   
   + May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.
   
   + Other duties as assigned.
   
   **Knowledge, Experience and Skill Requirements:**
   
   + Minimum of one (1) year experience in a dispatch or similar customer service center position.
   
   + Strong written and oral communication skills in English.
   
   + Previous experience using MAXIMO preferred. Must have familiarity with Excel.
   
   + Highly developed sense of integrity and commitment to customer satisfaction and passion for excellence with respect to treating and caring for customers.
   
   + Strong decision making and analytical skills.
   
   + Strong work ethic and team player mentality.
   
   **Work Environment**
   
   + Be able to stand, push, pull, bend, kneel, and stretch for extended period of time.
   
   + Be able to lift 25 lbs.
   
   _This job description is subject to change by the employer as the needs of the employer and requirements of the job change._
   
   **We maintain a drug-free workplace and perform pre-employment substance abuse testing.**
   
   Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
   
   The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

   Copy this example

   

5. Post your job

   There are a few common ways to find order dispatchers for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your order dispatcher job on Zippia to find and recruit order dispatcher candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit order dispatchers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new order dispatcher

   Once you've selected the best order dispatcher candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new order dispatcher first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire an order dispatcher?