How to hire an order management representative

How to hire an order management representative, step by step

Here's a step-by-step order management representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an order management representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new order management representative
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring an order management representative, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   An order management representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, order management representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents order management representative salaries for various positions.

   Type of Order Management Representative	Description	Hourly rate
   Order Management Representative	Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.	$12-26
   Contractor Buyer	A contractor buyer is responsible for acquiring materials and resources for construction and manufacturing processes that meet the quality standards and budget limitations. Contractor buyers negotiate offers with trusted suppliers and vendors for cost-effective materials based on design specifications and requirements... Show more	$15-24
   Order Processor	An order processor is responsible for monitoring the database platform of a business. Duties include responding to customers' inquiries and concerns, processing orders, administering payments, and verifying order details before shipment, ensuring the items' quality and quantity to prevent order delays and customer complaints... Show more	$12-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Order Entry
   • Purchase Orders
   • Customer Service
   • CRM
   • Inbound Calls
   • Data Entry
   • Order Issues
   • Product Availability
   • Order Management System
   • ERP
   • Customer Issues
   • Revenue Recognition
   • Customer Accounts
   • Customer Orders

   Check all skills

   Responsibilities:

   • Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
   • Process return merchandise authorization forms (RMA) from Eaton distributors and affiliates worldwide.
   • Process returns (RMA's) track the reworks, and advise the customers of status.
   • Coordinate product deliveries and logistics from company factory and vendors to customer to ensure all products are deliver on time.
   • Verify medicaid waive eligibility for non-emergency transportation.
   • Develop and assist in the implementation of the NAFTA certificate process which help the factory to comply with this export requirement.

3. Make a budget

   Including a salary range in your order management representative job description is one of the best ways to attract top talent. An order management representative can vary based on:

   • Location. For example, order management representatives' average salary in nebraska is 51% less than in connecticut.
   • Seniority. Entry-level order management representatives 54% less than senior-level order management representatives.
   • Certifications. An order management representative with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in an order management representative's salary.

   Average order management representative salary

   $38,236yearly

   $18.38 hourly rate

   ---

   Entry-level order management representative salary

   $26,000 yearly salary

   Updated December 17, 2025

4. Writing an order management representative job description

   An order management representative job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of an order management representative job description:

   Order management representative job description example

   Pay Rate: $18.00/hr

   Availability: Must be available Mon-Sun 5 am-midnight including holidays . (They do a shift bid twice a year) They will not take ANY preferences, so all candidates need to be 100% open/available during these hours. Apply if you have FULL OPEN AVAILABILITY

   Job Description:

   • Support inbound calls for live orders for companies partner Merchants & Customers while maintaining 5 star customer service.
   • Develop an extensive expertise in how company uses its processes & system to promote positive outcomes.
   • Operate with a willingness to grow with a diverse team that has passion for what we do & the impact we are making toward this industry.
   • Go above & beyond to create the best possible outcome for our customers.

   Qualifications:

   • Ideally, 2+ years of experience handling inbound customer issues resolution using chat, email, or phone.
   • Computer skills, ability to type quickly and respond to emails/chats professional is a requirement
   • 1 Week training
   • Need to be super flexible - Company is a startup and constantly changing

   IF YOU HAVE FULL OPEN AVAILABILITY, OUTSTANDING TENURE AND GREAT CALL CENTER EXPERIENCE, SEND YOUR RESUME TO

   About Aston Carter:

   Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

   At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

   Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

   The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

   If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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5. Post your job

   To find the right order management representative for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with order management representatives they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit order management representatives who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your order management representative job on Zippia to find and recruit order management representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit order management representatives, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new order management representative

   Once you've decided on a perfect order management representative candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new order management representative. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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