Primary Health Care Corporation jobs in Des Moines, IA - 39 jobs

Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Clinical Safety Director, you will plan, coordinate, implement, evaluate and direct the infection control, immunization, radiation safety and other clinical safety programs at PHC. Oversight includes the preventative, operational, and administrative components of the programs to ensure high quality patient care and safety. Responsible for organizational compliance with health and safety regulations and standards, reduction or prevention of events, hazards, and risks in the areas of blood and body fluid exposure, infectious disease, sharps injury, instrument processing and sterilization, immunization safety, radiation safety, and environment of care. Work is completed in collaboration with impacted departments. The role ensures safety to PHC patients, visitors, and staff by serving as the organization's Infection Control Officer, Radiation Safety Officer, Patient Safety Officer, and immunization program manager. The position demonstrates PHC's iCare values in daily work. What's Great About this Position? Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. This position offers a unique opportunity to lead and shape comprehensive clinical safety programs that directly protect patients, staff, and visitors while ensuring the highest standards of care. It combines strategic oversight with meaningful collaboration across departments and provides influential leadership roles as the organization's Infection Control, Radiation Safety, and Safety Officer. The role makes a tangible impact by driving regulatory compliance, risk reduction, and a culture of safety across the entire organization. What You Will Do Manages assigned programs to identify, prevent, and control healthcare-associated infections and environmental safety risks consistent with PHC Infection Control Standards and Environment of Care Standards. Communicates best practices within the scope of responsibility to relevant staff. Analyzes and reports surveillance findings and trends to leadership, utilizing the risk management reporting system. Promotes a culture of safety. Updates and effectively implements safety plans and policies. Collaborates with interdisciplinary teams related to the scope of responsibility to maximize safety across the organization. Employs Lean process improvement principles and various tools to improve system efficiency. Educates staff on principles and techniques of infection prevention. Serves as the Infection Control Officer. Educates and guides staff on life safety and emergency management procedures, hazardous waste management, and radiation safety. Serves as the Radiation Safety Officer. Provides oversight of PHC's immunization program. Serves as the chief point of contact for PHC's Vaccines for Children program, ensuring compliance with all program regulations. Collaborates with stakeholders to create processes and systems that ensure safe stewardship of vaccine inventory. Oversees the vaccine champion program within the clinics. Performs quality assurance, rounding, and staff tracers ensuring compliance with infection control and safety expectations. Ensures compliance with all regulatory agency requirements related to infection control and safety management along with other applicable requirements as required by local, state, and federal agencies and accrediting organizations. Chairs the Infection Control and the Safety Committees, responsible for committee deliverables. Participates in PHC risk management activities. Performs other duties as assigned. Qualifications You Need to Bring Required: Current RN License recognized by the State of Iowa Board of Nursing. A minimum of 5 years healthcare related experience with a minimum of 1 year infection prevention experience. Knowledge of infection control, prevention, and safety regulations along with safety hazards and precautionary measures for a safe work environment in medical and dental clinics. Proficient with computers, electronic health records, and Microsoft office applications. Training development and facilitation skills incorporating adult learning principals. Excellent organization and time management skills with good detail orientation and high degree of accuracy. Excellent communication skills, written and verbal. Exceptional customer service and interpersonal skills with ability to adapt and maintain composure in all situations. Excellent team orientation with ability to establish and maintain effective working relationships with a wide variety of people. Good problem solving and decision-making skills with ability to use creativity and imagination for situational insights and solutions. Ability to interpret, adapt and apply guidelines and procedures. Ability to maintain confidentiality Licenses/Certifications: Current Infection Control Certification (CIC) or ability to obtain CIC within 2 years of hire if novice Infection Prevention experience; Valid RN License with the State of Iowa; current Basic Life Support for HealthCare Providers*; current Mandatory Reporter approved for the State of Iowa*. * Must be obtained with Introductory Period if not current. Preferred: 1 year of Infection Control experience Relevant safety and emergency management experience in a healthcare setting. Community Health Center experience Experience with Joint Commission Accreditation and OSHA Safety related codes and regulatory compliance Licenses/Certifications: Lean Healthcare Certification We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $78,144 - $97,680 annually. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $117,216 annually. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical, dental, and vision insurance. Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Monday - Friday, 8am - 5pm 40

Job Description Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. The Case Manager I is responsible for assisting clients being served in one of PHC's social service programs (those who are living with HIV/AIDS) through needs assessment, case management, and advocacy with community partners. The Case Manager I provides services according to grant guidelines. Contact may occur in non-traditional settings. Demonstrates iCare values in daily work. What You Will Be Doing Completes intakes and ongoing assessment with clients to identify needs, develop goals, and access resources and services. May assist clients with application process for entitlement programs. Monitors and documents client contacts, needs, goals, progress, and significant occurrences, according to grant guidelines and PHC policies and procedures. Facilitates coordination with other PHC services, including medical, dental, mental health, and substance use, as well as referrals for services with external agencies, including emergency and crisis services. Advocates for clients with community agencies, schools, significant others and other appropriate agencies. Ensures clients have access to transportation to necessary appointments as appropriate, assisting with client transportation in accordance with PHC transportation policy. Communicates with other agencies on behalf of clients using professional discretion with client information, ensuring that appropriate releases of information are obtained. Conducts outreach activities at community agencies, community gatherings, neighborhoods, shelters, and other appropriate venues as requested. Serves as a liaison between PHC and community resources. Performs other duties as assigned. Qualifications You Will Bring Bachelor's degree in psychology, counseling, mental health, human services or other related field or equivalent combination of education experience. Excellent customer service skills. Effective written and verbal communication skills. Team oriented. Proficiency using Microsoft Office applications including Excel and other database applications. Excellent interpersonal skills with ability to establishes and maintain effective working relationships with a diverse group of individuals. Detail oriented with high degree of accuracy. Demonstrates professionalism with ability to maintain composure in all situations and show empathy. Problem solving skills. Organization and prioritization skills. Licenses & Certifications: Current Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the State of Iowa; Active Chauffer's license from Iowa Department of Transportation. Both m ust be obtained within introductory period if not current. PREFERRED QUALIFICATIONS AND SKILLS Six months of work or volunteer experience in human services related activities. (Will consider experience acquired while obtaining the degree.) Work experience with vulnerable populations, including people experiencing homelessness. Demonstrated competency using HMIS or CareWare as applicable to department. Working knowledge of community resources related to homelessness or HIV/AIDS in Des Moines. Knowledge of program terminology. Ability to effectively use HMIS or CareWare system to document all client contact. Demonstrate language proficiency in Spanish. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $17.00 - 21.25., although highly qualified candidates could earn up to $25.50. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical insurance Dental insurance Vision insurance Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok | Twitter Monday - Friday, 8am - 4:30pm 40

Job Description Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Billing Representative III, you will be is responsible for timely and accurate submission, payment posting and follow up of medical and/or dental claims on behalf of PHC. Provides work direction and conducts the training and auditing of the first and second level Billing Representatives. Routinely interacts with various internal and external contacts, including management, third party payers, government agencies and fiscal intermediaries to effectively file claims, research and resolve rejections and denials. Completes daily and monthly reporting, ensuring compliance with all State and Federal and third-party payer requirements regarding confidentiality and billing. Responds in a timely manner to billing or patient account inquiries. Demonstrates iCare values in daily work. What's Great About this Position? Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. Work in a collaborative team atmosphere in a fast paced environment. What You Will Do Facilitates training for the billing team. Provides one-on-one and group training to new and existing staff using various approaches such as but not limited to on-the job training, written manuals and demonstration. Communicates on-going support, cross training, and feedback to the billing team members as needed. Provides feedback to the Director of Revenue Cycle on team members who may need additional performance coaching. Creates and maintains training workflows and documentation to represent current practices via auditing, workflows monthly. Conducts daily and weekly audits of accounts and batches to ensure all unapplied funds have been applied correctly and that all posted payments have moved claims to the appropriate status. Provides feedback to Practice Management Support as needed with appropriate follow up on system issues as discovered. Serves as billing team leader, including delegating tasks in the absence of the Director of Revenue Cycle, completing month end closing procedures, and working necessary financial reports. Collaborates with Director of Revenue Cycle to set priorities for excellent productivity. Monitors billing team work completion, identifies priorities, and assigns tasks to team members. Delegates specific tasks forwarded by COS/HBS staff for immediate resolution. Works effectively to maintain billing rejects to a rate of less than 5% through audits and training, group and individual training. Completes daily input of charges and ensures compliance with established goals for billing, including the timely submission of all clinic charges and daily editing, ensuring appropriate coding, pay codes, etc. Ensures compliance with all State and Federal patient financial service requirements, including, but not limited to patient-rights, confidentiality, and third-party billing. Responds appropriately to inquiries on accounts by patients or third-party payors. Reviews and disseminates incoming correspondence, including mailed denials, within 48 hours of receipt. Qualifications You Need to Bring Required: Associates degree or equivalent combination of education and experience. Minimum of 3 years of experience in healthcare billing and using healthcare billing software. Experience working with CDT/CPT codes for all dental/medical insurance carriers. Experience working with CDT/CPT and ICD-10-CM coding related to managed care programs and dental/medical billing requirements. Experience working with dental/medical insurance contractual agreements, Medicare and Medicaid regulations, payment and recoupments. Reading and analysis skills with ability to interpret remittance advice with remark codes and denial information. Strong technical knowledge and expertise. Excellent written and verbal communication skills. Exceptional interpersonal and customer services skills. Excellent computer skills with proficiency using Microsoft Office applications. Training and facilitation skills. Preferred: Team lead experience Bachelor's Degree in health information or related field Experience with electronic medical/dental records. Bilingual, verbal and written language proficiency. Community Health Center experience We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $18.65 - $23.32 per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $27.98 per hour. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical, dental, and vision insurance. Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Learn More About PHC Monday - Friday, 8am - 5pm 40

Job Description Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Dentist, you will work with a Patient Care Team and provide comprehensive and emergency oral care to patients of Primary Health Care, Inc. to enhance the holistic approach to patient care. The dentist works cooperatively with the physicians and other health care team members, providing leaderships within the health center in the are of oral health. Meets ever changing oral care challenges while engaging patients in holistic care. Utilizes established workflows to ensure patient and staff satisfaction and organizational financial success. Demonstrates iCare values in daily work. What's Great About this Position? Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. What You Will Do Assesses patients presenting to the dental clinics and orders necessary procedures for the diagnosis of oral-related diseases considering the patient's age-related, physical, psychosocial and cultural needs. Plans and sequences oral/dental treatment based on the diagnosis and needs. Develops treatment modalities to enable patients with compromising factors & needs, to receive oral care. Delivers comprehensive and emergency oral care in the dental clinics and the operating room. Completes dental x-rays pursuant to all regulations. Educates the patient and family regarding the oral diagnosis, treatment plan, pre and postoperative instructions and prevention of disease the is understandable to the patient and family. Adheres to organizational policies and procedures to minimize risk of radiation exposure to employees and patients. Advises medica staff on the diagnosis and treatment of patients with oral-related conditions via written consultations, face-to-face interaction and participation in medical staff activities. Provides after-hours call coverage and follow-up care for patients. Assists the Dental Director in the development of clinical protocols for the department. Assists the Dental Director in the training and supervision of students participating in the dental clinic educational programs. Supports and assists with the department's community outreach program, as requested. Acts as a leader and role model for members of the Patient Care Team. Participates in department and medical staff meetings. Participated in the department and health center performance improvement activities. Performs other duties as assigned. Qualifications You Need to Bring Required: DDS/DMD degree from an approved dental school. Experience with and working knowledge of third-party payers and associated regulations. Eligible for hospital privileges. Basic computer skills with proficiency using Microsoft Office applications with willingness and ability to learn and computer applications. Strong organization and time management skills Strong interpersonal skills with the ability to work effectively and serve a diverse population. Teamwork and collaboration skills. Strong problem-solving, analytic and critical thinking skills. Adaptive and resilient with ability to handle stress effectively. License and Certifications: Current license to practice dentistry in the state of Iowa. Current registration with the Federal Drug Enforcement Administration (DEA) and Iowa Board of Pharmacy Examiners (CSA). *Current Basic Life Support (BLS) for Health Care Providers Certification recognized bt the American Heart Association. *Current Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the Iowa Department of Public Health. [If applicable, *Must be obtained within Introductory Period if not current] Preferred: Completion of a hospital-based general practice residency program or experience in hospital dental protocols. Community Health Center Experience. Minimum of two years of experience as a dentist. Bilingual, verbal and written language proficiency. We Take Care of Our People Generous PTO accrual (equal to 5 weeks at the end of 1st years) plus paid holidays. License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.) Dental insurance Vision insurance Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. 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As an Interpreter at PHC, you will provide excellent customer service to patients, clients, providers, and staff. You will provide comprehensive simultaneous and asynchronous interpretation for non-English speaking people, their families and health center staff to ensure that language barriers do not impede the delivery of high-quality medical care, contributing to improved patient outcomes and satisfaction. You will support Patient Care Teams in following workflows to maximize patient and staff satisfaction, as well as clinic financial success. This role is essential in promoting understanding, trust, and effective healthcare delivery within the community served by PHC. This position typically works at PHC at Mercy Family Medicine Residency Clinic and is scheduled Monday - Friday 8 AM - 4:30 PM. You may occasionally be needed to cover other shifts or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. What You Will Do Provides accurate and effective interpretation of the patient or client encounter, including medical or dental procedures. Interaction may occur in person and/or on the telephone. Explains written documents, correspondence and brochures to ensure understanding of patients/clients. Provides information and consultation to health center staff regarding cultural or ethnic issues. Prioritizes patient appointments according to guidelines and achieves visit expectations of a minimum of 9 patient visits per session. Refers patient concerns/issues to appropriate Patient Care Team member. Performs other support duties as assigned. Qualifications You Will Need High School Diploma or equivalent. A minimum of 1 year experience as interpreter and translator. Bilingual in Spanish and English and familiarity with culture involved. Basic computer skills with proficiency using Microsoft Office applications, EMR and internet-based application. Ability to explain written documents in another language. Excellent customer service skills. Strong problem-solving and analytical skills with ability to apply critical thinking. Demonstrates professionalism with ability to remain calm in all situations and show empathy. Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals. Organization and prioritization skills. Team oriented with ability to work collaboratively and build/maintain professional relationships at all levels. Detail oriented with high degree of accuracy. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $15.50-19.40. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum of $23.25 per hour. In addition to base pay, PHC offers a comprehensive benefits package, including: Generous PTO accrual Eight paid holidays License/certification fee reimbursement* Paid time off for continuing education & continuing education reimbursement* Tuition reimbursement program 401k with company match Medical, dental, vision Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounted pet insurance PHC Pride rewards program Visit *************************** for a summary of PHC's benefits. *Applies to positions requiring clinical licensure or certification. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Monday - Friday 8 AM - 4:30 PM 40 Hours Per Week

As a Patient Services Specialist II, you will be responsible for ensuring a positive and seamless experience for patients and visitors within PHC medical and dental clinics. You will conduct financial screenings, assist with insurance enrollment (including Medicaid and Marketplace plans) and financial assistance programs, address billing questions, perform back-billing, monitor the payer mix, and support compliance. This role involves patient outreach, in-person support, and maintaining accurate documentation for financial assistance and billing. You will collaborate with billing and clinic staff to ensure timely and effective patient support. You will also provide support and coverage for the Patient Access Representatives. In this position, you will work at PHC Marshalltown Clinic and be scheduled 40 hours per week, Monday - Friday 11 AM - 8 PM. You'll also work every other Saturday 9 AM - 1 PM. This position is eligible for our $5.00 per hour shift differential if you work a 3-hour shift either after 5 PM on weekdays or anytime on Saturdays. Our team members are occasionally needed to cover other shifts, which may include a Saturday morning, or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. What You Will Do Ensures a consistent revenue cycle process in medical and dental clinics by reviewing patient schedules to identify patients with upcoming appointments who need assessment for financial assistance, other available benefits, or payment plans. Completes phone outreach to patients with past balances, expired insurance plans, needed documents for income verification or uninsured to screen and determine appropriate next steps for patients. Meets with patients as needed to help them apply for Medicaid (including Hawk-I), Marketplace coverage, or other insurance programs. Conducts outreach and enrollment activities including annual Marketplace enrollment events. May provide assistance at various locations, including PHC clinics, community agencies. Helps patients apply for the sliding fee program. Maintains patient financial assistance files including electronic notes in registration and/or financial note files. Completes necessary back-billing for applicable patients when insurance is identified or approved after the visit. Answers patients' questions related to billing statements and collaborates with the billing department to support patients in resolving issues related to medical and/or dental bills. Verifies and follows-up on patient credits and/or refunds that are identified through patient question or account verification processes. Completes monthly laboratory and radiology billing. Communicates with patients about anticipated cost of visit, if applicable. Creates and distributes good faith estimate letters in accordance with the No Surprises Act and upon patient request. Monitors and reports on payer mix for their assigned clinic and works with Clinic Director to address unfavourable payer mix changes. Provides ongoing support and coverage to the Patient Access Representative role. Performs other duties as assigned. Qualifications You Need High school diploma or equivalent. Two years of experience in healthcare, human services, or social services; or three years in customer service. Effective verbal and written English communication skills. Effective verbal and written Spanish communication skills. Professionalism and excellent customer service skills. Detail oriented with a high degree of accuracy. Problem-solving and critical thinking skills. Takes initiative and is dependable. Team oriented with the ability to work collaboratively. Basic math skills. Ability to understand and follow written instructions. Proficiency using Microsoft Office and Google Suite computer applications. Ability to learn and effectively use the electronic health record system. Organization, prioritization, and time management skills. Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals. Completion of Presumptive Eligibility training and training completion award documentation are required within the introductory period of the position and must be maintained throughout employment thereafter. Licenses & Certifications: Certified Application Counselor (CAC) certification is required within 12 months of starting in position. Preferred Higher education degree in a related field. Senior Health Insurance Information Program (SHIIP) Counselor Certification. Work experience in a community health center, medical or dental clinic, or in the essential functions of the position. Knowledge of clinical terminology. Knowledge of health insurance eligibility requirements, enrollment processes, and insurance impacts on the revenue cycle. We Take Care of Our People Your related experience and skills determine your base pay. Our typical hiring range for this position is $18.65 - 23.35 per hour. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including: Generous PTO accrual Eight paid holidays License/certification fee reimbursement* Paid time off for continuing education & continuing education reimbursement* Tuition reimbursement program 401k with company match Medical insurance Dental insurance Vision insurance Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounted pet insurance PHC Pride rewards program Visit *************************** for a summary of PHC's benefits. *Applies to positions requiring clinical licensure or certification. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Monday - Friday 11 AM - 8 PM 40

Job Description As the Residency Team Lead (RN / Regisered Nurse) you will provide leadership for the Patient Care Team (PCT) support staff and nursing care for patients. You will assess, plan, direct, and evaluate nursing care for assigned patients, and support MAs, LPNs, and other members of the PCT in working efficiently to provide quality patient care. You will ensure that the PCT follows assigned workflows efficiently and within the specialized residency education model. In this position, you will work collaboratively with a multidisciplinary team to welcome patients to a safe and inclusive environment and to engage patients in holistic care. This position is a unique role that offers the opportunity to use a wide variety of skills, including educating medical residents as they learn and grow throughout the residency program. This position works at PHC at Mercy Family Medicine Residency Clinic in Des Moines and is typically scheduled to work 40 hours per week: Monday - Friday 8 AM - 5 PM. Our team members are occasionally needed to cover other shifts or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. What You Will Do Leads the Patient Care Team (PCT), ensuring efficient patient flow and completion of daily tasks. Assigns care team members in accordance with patient needs, along with staff capabilities and qualifications, to meet the needs of the clinic and residency education. Coordinates clinical support staffing schedule, including reviewing time off requests and recommending approval/denial for time off requests to the Clinic Director. Assigns care team members in accordance with patient needs, staff capabilities, and qualifications. Monitors the effectiveness of the care given by MAs, LPNs, students, and apprentices. Assist in finding fill-in staff and coordinating floating staff between locations as requested. Helps plan, facilitate, and delegate daily staff huddles when the Clinic Director is not present. May support clinical support staff meetings with content and presentation of material. Performs quality assurance reviews for life safety controls/tasks and duties assigned to clinical support staff. Triages patients in-person or on the phone according to established protocol. Serves as a resource to clinical support staff regarding clinical functions such as waived testing, vaccinations, standing orders, EMR Superuser, regulatory standards, and procedures. Assists clinical support staff as needed, including but not limited to, facilitating patient rooming and intake, obtaining vital signs, performing point-of-care, lab, and diagnostic testing per orders, and administering medications, immunizations, and treatments per orders to ensure efficient care team workflow. Participates in training, orientation, competency assessment, and education of employees. Serves as a resource person to other staff and promotes effective collaboration. Provides feedback for MAs and LPNs as requested as part of the competency or evaluation process. Serves as a patient advocate, resource, and point-of-contact for patients through the continuum of care. Performs pre-cleaning and transport of contaminated instruments per infection control policies and procedures. Performs other duties as assigned. Qualifications You Need Completion of an accredited nursing program accepted by the Iowa Board of Nursing for Registered Nurse licensure. A minimum of 2 years of RN experience. Note: LPN experience may be partially substituted for experience at leadership discretion for internal candidates. Effective nursing skills and knowledge of nursing care regulations and practices established by the Iowa Board of Nursing with ability to apply universal precautions in patient care. Excellent interpersonal, teamwork and collaboration skills with ability to develop and maintain effective working relationships and take a team approach to care. Effective written and verbal communication skills. Effective leadership skills. Excellent customer service skills. Basic computer skills with proficiency using Microsoft Office applications, electronic health record and other database systems. Strong organization and prioritization skills and is detail oriented. Professionalism skills with ability to maintain composure in all situations, demonstrate support and interact empathetically with diverse groups of individuals. Effective problem-solving skills. Licenses & Certifications: Current RN license recognized by the State of Iowa; *Current Basic Life Support (BLS) for Healthcare Providers; *Current Mandatory Reporter Training: Child Abuse and Dependent Adult Abuse recognized by the State of Iowa; * Must be obtained within the Introductory Period if not current. We Take Care of Our People Your related experience and skills determine your base pay. The typical hiring range for this position is $25.00 - 31.00 per hour. Candidates with extensive related experience may be considered for a higher pay rate up to the pay range maximum of $37.00. In addition to base pay, PHC offers a comprehensive benefits package, including: Generous PTO accrual Eight paid holidays License/certification fee reimbursement* Paid time off for continuing education & continuing education reimbursement* Tuition reimbursement program 401k with company match Medical, dental, vision Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounted pet insurance PHC Pride rewards program Visit *************************** for a summary of PHC's benefits. *Applies to positions requiring clinical licensure or certification. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Monday - Friday 8 AM - 5 PM 40

$2,000 Sign-On Bonus ($500 at hire, $500 at 6 months, and $1,000 at 1 year)* As a Dental Assistant, you will provide quality care and services to patients by assisting dentists and staff in a variety of patient care, office, and laboratory duties in accordance with all policies, procedures and regulations. You will impact the efficiency and productivity of patient flow through timely, accurate and professional preparation of patients and patient information. What's Great About this Position? Work collaboratively with a multidisciplinary team to welcome patients to a safe and inclusive environment and to engage patients in holistic care. This position typically works 36 hours per week between our Ames and Marshalltown clinics. Our business hours are Monday - Friday 8 AM - 5 PM. No evenings or weekends required. Specific schedule is to be determined. We sponsor high performing Dental Assistants to train for the Expanded Functions I certification. We also encourage continuing education by offering one day of paid time annually for you to attend training as well as continuing education reimbursement for full-time Dental Assistants. Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. What You Will Do Facilitates positive patient experiences in the dental clinic while ensuring efficient and productive patient flow. Prepares operatory procedure set up and materials for patient visit. Greets and establishes rapport with patient, ensuring patient is treated with care and compassion throughout visit. Collects and records patient blood pressure, pulse, and health history. Collects and submits all patient services and billing information. Assists the care provider and supports the patient in the provision of optimal comprehensive care, before, during and after procedures. Completes dental x-rays in compliance with regulatory codes. Minimizes risk of radiation exposure to employees and patients applying proper procedures. Supports laboratory by pouring and trimming study models. Performs direct patient care as delegated by the dentist. Instructs patients and family members on general oral health care and information related to post-treatment care. Ensures services and patient education aligned with patient's age and physical, psychosocial, educational, safety and cultural needs. Prepares and maintains dental instruments, materials, and equipment. Maintains documents for equipment maintenance as well as instrument and supply inventory. Performs pre-cleaning and transport of contaminated instruments and may perform sterile processing of instruments as assigned. Completes and maintains patient records and related documents in compliance with all regulations. Provides backup support for the front desk staff as needed. Qualifications You Need to Bring Completion of accredited dental assisting program or equivalent training meeting Iowa Dental Board requirements. Proficiency using Microsoft Office applications and ability to learn different software and database systems. Excellent customer service and interpersonal skills. Effective written and verbal communication skills. Detail oriented with high degree of accuracy. Demonstrates professionalism with ability to remain calm in all situations and show empathy. Licenses & Certifications: Current QDA Registration through the Iowa Dental Board *Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the Iowa *Basic Life Support (BLS) for Health Care Providers Certification *Must be obtained during introductory period if not current. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $19.00 - $23.32 per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $27.98 per hour. Candidates with Expanded Functions training are eligible for the next level pay grade. PHC also offers a comprehensive benefits package, including: Generous PTO accrual Eight paid holidays License/certification fee reimbursement* Paid time off for continuing education & continuing education reimbursement* Tuition reimbursement program 401k with company match Medical, dental, vision Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounted pet insurance PHC Pride rewards program Visit *************************** for a summary of PHC's benefits. *Applies to positions requiring clinical licensure or certification. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok *Internal candidates are not eligible for the sign-on bonus.

Job Description Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Benefit Liaison I, you will be in direct partnership with Iowa Health and Human Services (IA HHS) Ryan White Part B program, including the Benefits Drug Assistance Program (BDAP), the Benefits Liaison delivers education, outreach and in-person assistance to patients/clients to select health insurance coverage in response to health care reform; Ensuring that patients/clients living with HIV find appropriate “health coverage home” expeditiously. The Benefits Liaison thoroughly and critically assesses various factors related to client's/patient's current financial situation, primarily related to private insurance plans, making appropriate recommendations tailored to patient's/client's specific HIV care needs. Attention is focused on specific communications, cultural, and linguistic needs of the population. Demonstrates PHC iCare values in daily work. What's Great About this Position? Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. What You Will Do Collaborate with Iowa Health and Human Services' Ryan White Part B program, including the AIDS Drug Assistance Program; serves as a liaison between Iowa HHS and PHC to ensure relevant goals and objectives are successfully obtained. Participate in all required meetings and trainings with the Iowa Health and Human Services Collaborate and consult with Benefit Liaison II for all BDAP, marketplace and private insurance needs that clients may present. Engage with a minimum of 10 assigned case management clients to identify any relevant financial needs and promote access to resources in the community by making referrals to entitlement programs. Work with Case Manager to assess clients insurance needs and execute a plan so the client has the best plan (Medicaid, ASI, ESI) as identified by the client's situation. Provide case consultations and on-going education to an interdisciplinary team. Assist clients in applying for the appropriate health benefit(s). Processes health benefit applications, complete premium payments and submit associated documentation. Acts as a patient advocate throughout the health benefit enrollment process. Identify and call uninsured or underinsured clients/patients identified by case managers, as needed, who may qualify for health benefits to discuss possible benefit options and offer assistance. Identify and address patient barriers to ensure continuity of health coverage and other benefits. Collaborate with Medical Case Managers and Nurse Care Managers in the creation of client/patient care plans, and ongoing coordination of HIV care. Make contact with all ASI clients (1st, 2nd and 4th quarters) to assess needs and ensure that clients are still receiving the best benefits depending on their situation. Maintains up-to-date knowledge of current health benefit options and assists patients and staff with health benefit questions. Participates in staff and performance improvement meetings and training as requested. Assist in chart audits as requested by the Program Director. Qualifications You Need to Bring Required: Bachelor's degree or an equivalent combination of education and experience. Minimum of 2 years' work experience with public and/or private insurance benefit coordination. Experience with and working knowledge of third-party payers and associated regulations. Effective verbal and written communication skills. Strong analytical and critical thinking skills. Exhibits professionalism when interacting with others while maintaining composure and demonstrating empathy. Organization, prioritization and time management skills with ability to multi-task in a fast-paced environment. Excellent interpersonal skills with ability to work effectively with a diverse group of individuals. Proficiency using Microsoft Office applications and internet-based applications; willingness and ability to learn different software and databases. Customer service orientation and commitment to service excellence. Team oriented with ability to work collaboratively and build/maintain professional relationships at all levels. Strong detail orientation with high degree of accuracy. Licenses & Certifications: Must possess a valid driver's license and provide evidence of insurance. [If applicable, *Must be obtained within Introductory Period if not current] Preferred: Three or more years work experience with public and/or private insurance benefit coordination. Experience in a human services agency. Experience in a community health center. Experience in a medical environment, including patient registration and use of medical terminology. Advanced knowledge of third-party payers and associated regulations. Knowledge of local entitlement programs. Bilingual, verbal, and written language proficiency. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $18.65 - $23.32 per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $27.98 per hour. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.) Dental insurance Vision insurance Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok | Twitter Monday - Friday, 8am - 5pm 40

Job Description As a Patient Access Representative I, you will be responsible for ensuring a positive and seamless experience for patients and visitors at the front desk of PHC medical or dental clinics. You will be the first point of contact, providing exceptional customer service as you greet patients, complete the registration process, assist with financial screenings, schedule appointments, and help patient access appropriate support resources. This role ensures efficient front office operations by managing the reception area, supporting revenue cycle processes, and collaborating closely with the care team. You will contribute to the improvement of clinic workflows and patient satisfaction by proactively addressing scheduling needs and participating in quality improvement initiatives. The Patient Access Representative position is a great way to gain hands-on experience that is useful for advancing in healthcare roles. This position typically works at PHC West Side Clinic in Clive and is scheduled Monday - Friday 8:30 AM - 5:00 PM. This position is eligible for $5.00 per hour shift differential if you work a 3-hour shift either on a Saturday or after 5 PM on a weekday. Our team members are occasionally needed to cover other shifts, which may include a Saturday morning, or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. Both Spanish and English language skills are required for this position. What You Will Do Takes actions to create a positive customer experience for internal and external customers. Greets visitors, offering prompt and friendly service to those entering the building, calling on the phone, or through electronic messages in a professional and timely manner to ensure their needs are met. Manages the waiting area. Ensures the reception area and waiting room is clean and tidy. Maintains visitor log. Provides and collects visitor badges. Accurately documents messages and communicates to the appropriate individual. Schedules patient appointments for medical and/or dental clinics, identifying and correcting inaccuracies. Completes accurate registration per the medical and/or dental clinic patient registration workflows paying particular attention to patient phone number, address, household income, homeless status, and guarantor. Accurately loads insurance into the patient's registration, ensuring insurance name and ID number are correct. Utilizes Real Time Eligibility (RTE) to confirm active insurance eligibility. Ensures a consistent revenue cycle process in a medical or dental clinic. Maintains knowledge about enrollment and verification processes for medical or dental services at PHC. Performs insurance verification prior to patient appointments to confirm active coverage for the visit. Helps patients apply for the sliding fee program. Refers patients to Patient Service Specialists for Medicaid, Marketplace and/or other platforms. Helps patients apply for the sliding fee program. Collects and processes patient payments and applies payment to the correct visit. Manages assigned cash box per established protocols. Scans all acquired patient documentation and accurately indexes into electronic health records. Monitors patient schedules in the medical and/or dental scheduling system to ensure optimization. Contacts patients due for recalls to fill the schedule, as assigned. Identifies if a patient appointment is running behind and keeps the patient informed. Offers appropriate resources to assist patients in overcoming barriers in making or keeping their appointment (e.g., telehealth, referral to family support workers). Collaborates with Patient Care Team members and supports efficient clinic operations by following established workflows. Participates in activities designed to improve patient satisfaction and organizational performance. Contributes ideas and suggestions to improve the patient experience. Performs other duties as assigned. Qualifications You Need Required A minimum of 1 year in a healthcare, human services or social services environment; or 2 years in a customer service role. Bilingual Spanish/English communication skills, written and verbal. Excellent customer service skills and commitment to service excellence. Effective verbal and written communication skills. Good problem-solving skills with ability to apply critical thinking. Takes initiative and demonstrates dependability. Team oriented with ability to collaborate effectively with others. Listening and reading skills with ability to follow written and verbal instructions. Basic math skills with ability to count money and make change. Basic computer skills with proficiency using Microsoft Office applications, keyboard entry and internet-based applications. Detail oriented with high degree of accuracy Prioritization skills. Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals. Demonstrates professionalism with ability to remain calm in all situations and show empathy. Preferred Associate degree in related field. Work experience in a community health center, medical or dental clinic, or in the essential functions of the position. Experience working with patient registration systems and electronic health records. Experience using a multi line telephone system. Experience working with and knowledge of clinical terminology and health insurance. We Take Care of Our People Your related experience and skills determine your base pay. Our typical hiring range for this position is $15.50 - 19.40 per hour. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including: Generous PTO accrual Eight paid holidays Tuition reimbursement program 401k with company match Medical, dental, vision Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounted pet insurance PHC Pride rewards program Visit *************************** for a summary of PHC's benefits. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Monday - Friday 8:30 AM - 5:00 PM 40 Hours Per Week

Job Description Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Faculty Physician, you will be responsible for educating and supervising the Program's residents on a day to day basis within a 24/7 inpatient service. These physicians are responsible for the development of rotation objectives and coordination of didactics, including lectures, subspecialty board reviews, etc. Accepts residents who rotate in their inpatient or outpatient service to increase the resident's understanding of the practice and service line. Faculty Physicians work collaboratively with the Medical Education Department in establishing rotation objectives. Is responsible for providing patient care services to the Primary Health Care Inc (PHC) patient population in assigned clinic sites. Works collaboratively with a multidisciplinary team to provide, delegate, evaluate, and coordinate comprehensive professional care for patients of all cultures and backgrounds. Meets ever changing healthcare challenges while engaging patients in holistic care. Utilizes established workflows to ensure patient and staff satisfaction and organizational financial success. Demonstrates iCare values in daily work. What's Great About this Position? Earn 5 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. What You Will Do Delivers direct patient care to ambulatory patients. Serves in rotation for after-hours call system. Delivers high-quality, evidence-based medical care to adult patients in accordance with PHC standards, including history taking, physical exams, diagnostic testing, procedures, and prescribing. Conducts patient evaluations via in-person visits and telemedicine, ensuring equitable, effective care across platforms. Completes all required electronic medical record documentation-including progress notes, referrals, prescriptions, and coding-within PHC-designated timeframes. Works closely with multidisciplinary team members to coordinate patient care, support workflow efficiency, and contribute to quality improvement initiatives. Adheres to all local, state, and federal regulations; accreditation standards; and internal policies related to clinical care, risk management, and peer review. Provides clinical oversight, consultation, and support to Physician Assistants and other advanced practice clinicians as appropriate. Serves as a faculty educator for residents and medical students, facilitating clinical instruction and didactic teaching in alignment with ACGME competencies. Acts as a professional role model and fosters a supportive learning environment. Supervises residents' patient care activities, aids in developing and implementing care plans, and oversees procedures. Provides real-time, constructive feedback; completes timely evaluations, including end-of-rotation assessments within 30 days. Participates in the design and delivery of educational content, including lectures, board reviews, journal clubs, and other learning activities aligned with program objectives. Engages in residency program activities such as faculty meetings, recruitment, accreditation efforts, and other responsibilities assigned by program leadership. Maintains an academic presence through research, publications, presentations, or other scholarly contributions. Encourages and supports residents in scholarly pursuits. Participates in faculty development programs and demonstrates a commitment to continued professional growth as a clinician, educator, and academic contributor. Qualifications You Need to Bring Required: Graduate of an accredited medical school. Experience with and demonstrates patient centered care. Experience in teaching/education environments. Board certified in the rotation specialty or possess qualifications acceptable to the applicable review committee. Strong organization, prioritization, and time management skills with ability to multi-task in a fast-paced environment. Detail oriented with a high degree of accuracy. Good listening skills. Proficiency using Microsoft Office applications; willingness and ability to learn database applications. Excellent verbal and written communication skills. Strong professional skills with ability to interact with others in a calm and empathetic manner. Outstanding interpersonal skills with ability to de-escalate difficult situations and work effectively with and serve a diverse population in various environments. Excellent collaboration and team-orientation skills. Outstanding problem-solving skills with analytical and critical thinking capacity. Licenses & Certifications: Licensed Doctor of Medicine (M.D.) or Doctor of Osteopathic Medicine (D.O.) in the state of Iowa; Board Certified as appropriate for specialty. Physicians must be board certified within five years of residency completion; current registration with the Federal Drug Enforcement Administration (DEA) and Iowa Board of Pharmacy Examiners (CSA); current Basic Life Support (BLS) for Health Care Providers Certification recognized by the American Heart Association; current Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the Iowa Department of Public Health. *Must be obtained during the introductory period if not current. Preferred: Community Health Center experience. Bilingual, verbal, and written language proficiency in English/Spanish. We Take Care of Our People Your experience and skills determine your base pay. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 5 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.) Dental insurance Vision insurance Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Monday - Friday, 8am - 5pm 40

Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Supportive Services Manager, you will be responsible for providing leadership and coordination of assigned programs at The Project of PHC; including case management, care coordination, housing, and other supportive services that are responsive to the unique needs of people living with HIV. This position maintains day-to-day operations and administrative duties of programs, in addition to supervision of assigned staff, ensures the highest quality of case management and care coordination services by working with an interdisciplinary team to comply with program and/or grant requirements through reporting and quality assurance measures. Ensures PHC iCare values in daily work. What's Great About this Position? Earn 5 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. What You Will Do Manages assigned programs, ensuring compliance with program guidelines. Ensures compliance with PHC policies and procedures consistent with accreditation, regulatory, federal, and state rules and regulations. Ensures compliance with grant and regulatory requirements through quality assurance of documentation and data fidelity. Conducts quality assurance measures to ensure compliance with program guidelines and to ensure effective and efficient workflows. Leads and manages staff; develops and maintains job descriptions, interviews and selects candidates, and performs onboarding activities, performance evaluations, and ongoing training. Develops staff through regular coaching, and guidance. Ensures that clear expectations are set, appropriate training and resources are provided, and staff are held accountable; providing leadership and guidance as needed. Trains all staff, or makes arrangements for staff to be trained on use and application of all software systems. Monitors accuracy and timeliness of staff documentation, providing feedback as needed. Ensures program grants are managed through participation in developing program budget, monitoring of grant revenue and expenses, and making financially responsible decisions. Monitors monthly operations statements and approves daily expenditures ensuring compliance with established budget. Participates in the development of assigned competitive or noncompetitive grant applications and monthly and quarterly grant reporting. Executes program goals and ensures alignment with organizational strategic plan. Participates in developing the strategic plan for the department. Responsible for performance improvement activities for assigned programs including improvement initiatives, client and staff satisfaction and retention, and safety activities. Develops and maintains community partner and funder relationships through proactive communication and participation in applicable workgroups and meetings. Facilitate referrals and educate about PHC services as appropriate. Provides HIV education to clients/families/partners, internal staff, and external agencies in an organized and appropriate manner. Facilitates and maintains consumer engagement and involvement through advisory boards, surveys, focus groups, etc. Qualifications You Need to Bring Required: Bachelor's Degree in social work or related field or equivalent combination of education and experience. Minimum 2 years of experience in case management, prevention, or related field. Minimum one year of experience in team leadership role. Leadership and management skills with ability to effective coach, guide and engage for professional development and goal achievement. Exhibits professionalism with ability to remain composed in all situations and de-escalate difficult situations. Effective verbal and written communication skills. Effective problem-solving skills with strong ability to analyze and think critically. Excellent interpersonal skills with ability to develop and maintain effective working relationships with a diverse group of individuals. Exhibits professionalism when interacting with others while maintaining composure and demonstrating empathy. Proficiency with Microsoft Office applications and internet-based applications; willingness and ability to learn different software and databases. Customer service orientation with commitment to service excellence. Organization, prioritization and time management skills with ability to multi-task in a fast-paced environment. Team oriented with ability to work collaboratively and build/maintain professional relationships at all levels. Strong detail orientation with high degree of accuracy. Licenses & Certifications: Valid driver's license. Preferred: Master's Degree in social work or related field. Experience working in a community health center or public health, providing Ryan White Case Management services, working with grant-funded programs or in HIV prevention and care. Bilingual verbal and written language proficiency in English and Spanish. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $42,800- $53,500 annually. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $64,200 annually. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 5 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical, Dental, and Vision insurance. Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Monday - Friday, 8am - 5pm 40

Job Description Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. Reporting to the Medical Director, the Nurse Practitioner or Physician Assistant provides patient care services to the Primary Health Care, Inc. (PHC) patient population in assigned PHC clinic sites, and on occasion including any of the various Outreach Project sites, including, but not limited to, patient homes, school based clinics, mobile unit(s), shelters, street sites, and any other current or future designated location or PHC site. Works collaboratively with a multidisciplinary team to provide, delegate, evaluate, and coordinate comprehensive professional care for patients of all cultures and backgrounds. Meets ever changing healthcare challenges while engaging patients in holistic care. ** PHC East Side Clinic will be home base, but this position will float to other clinics in the Des Moines metro ** What You Will Be Doing Provides medical care in accordance with established standards, regulations, and policies and procedures of PHC. Obtains medical histories and performs complete and/or appropriate examination to diagnose and treat patients in person or via telemedicine as appropriate. Orders appropriate diagnostic tests including radiology and laboratory studies and interprets results. Writes medical orders and prescriptions. Performs approved procedures. Provides patient and family education and counseling. 2. Accurately codes patient encounters. Maintains and monitors electronic medical records including history, physical exams, progress notes, and discharge summaries. Ensures complete documentation of medical records within the designated time frame established by PHC. 3. Completes appropriate correspondence, phone calls, referral documentation, prior authorizations, refills, and letters to patients and referring providers within the designated time frame established by PHC. 4. Actively participates in process improvement work and quality measures consistent with organizational priorities. 5. Ensures compliance with all regulatory requirements including, but not limited to, risk management, medical records/peer review, accreditation requirements and federal, state, and local regulations. 6. Provides leadership, mentoring, training, and education for employees, students, and residents. Participates in research as desired. Qualifications You Will Bring Graduate of an approved Nurse Practitioner or Physician Assistant program. Experience with and demonstrates patient centered care. Strong organization, prioritization, and time management skills with ability to multi task in a fast-paced environment. Detail oriented with high degree of accuracy. Good listening skills. Proficiency using Microsoft Office applications; willingness and ability to learn data base applications. Excellent verbal and written communication skills. Strong professional skills with ability to interact with others in a calm and empathetic, and efficient manner. Outstanding interpersonal skills with ability to de-escalate difficult situations and work effectively with and serve a diverse population in various environments. Excellent collaboration and team-oriented skills. Outstanding problem-solving skills with analytical and critical thinking capability. License/Certifications: Licensed Nurse Practitioner in the state of Iowa; Board Certified as appropriate for license/specialty; current registration with the Federal Drug Enforcement Administration (DEA) and Iowa Board of Pharmacy Examiners (CSA); *current Basic Life Support (BLS) for Health Care Providers Certification recognized by the American Heart Association; *current Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the Iowa Department of Public Health; valid driver's license and insurance. *Must be obtained during introductory period if not current. Preferred Qualifications Community Health Center experience. Bilingual, verbal, and written language proficiency in English/Spanish. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $112,000 - $140,000 annually. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $168,000 annually. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 5 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical, dental, and vision. Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community| PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Monday - Friday, 8am - 5pm 40

As a Medical Assistant at PHC you will support the delivery of healthcare by providing clinical care and administrative support as delegated by licensed clinical staff. You will work in accordance with standard and scope established by PHC policies and procedures and will performs work with special consideration for patient safety and infection control policies and procedures. You will work collaboratively with a multidisciplinary team to welcome patients to a safe and inclusive environment and to engage patients in holistic care. In this position, you will typically work at PHC Engebretsen Clinic in Des Moines. You will typically be scheduled 40 hours per week, Monday - Friday 8 AM - 5 PM. Occasional evenings shifts may be required. Our Medical Assistants are occasionally needed to cover other shifts or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. What You Will Do Collaborates with assigned Patient Care Team and others to provide needed healthcare to patients in a clinic setting. Performs assigned workflows efficiently and effectively. Prepares for exam/procedure and assists provider as requested. Facilitates the patient rooming and intake process and obtains accurate patient vital signs per established workflow. Documents patient care accurately and timely in the electronic health record. Completes timely prior authorizations and referrals per established guidelines. Performs point-of-care testing per CLIA guidelines and other established workflows. Ensures service orders are completed timely. Administers medications, immunizations, and treatments per written or standing orders. Provides patient education appropriate to the patient's age and identified learning needs. Completes and accurately documents quality controls per established process. Performs pre-cleaning and transport of contaminated instruments per infection control policies and procedures. Routinely evaluates supply levels in exam rooms, removing expired supplies and restocking as appropriate. Performs other duties as assigned. Qualifications You Need High school diploma or equivalent. One year of experience in a medical assistant, patient care technician, certified nurse assistant, phlebotomy, or related clinical position or completion of medical assisting program from an accredited institution. Excellent customer service skills. Effective verbal and written communication skills. Excellent interpersonal, teamwork and collaboration skills with ability for a team approach to care plus develop and maintain effective working relationships with a diverse group of individuals. Organization and priority skills with detail orientation. Professional skills with ability to remain composed in all situations and show empathy. Basic computer skills with proficiency using Microsoft Office applications and electronic health record system. Effective problem-solving skills. Licenses & Certifications: Current Basic Life Support for HealthCare Providers*; current Mandatory Reporter approved for the State of Iowa*. * Must be obtained with Introductory Period if not current. Preferred Effective Medical Assistant skills with ability to utilize universal precautions in patient care. Work experience in a community health center or medical clinic. Effective verbal and written communication skills in Spanish. Phlebotomy skills. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $18.65 - 23.32 per hour. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum of $27.98 per hour. In addition to base pay, PHC offers a comprehensive benefits package, including: Generous PTO accrual Eight paid holidays Tuition reimbursement program 401k with company match Medical, dental, & vision Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounted pet insurance PHC Pride rewards program Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Monday - Friday 8 AM - 5 PM 40 Hours Per Week

Job Description Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Pharmacy Technician, you will be under the supervision of a licensed pharmacist, be responsible for providing excellent service to customers by dispensing prescriptions and facilitating pharmacy assistance programs while performing additional support functions that do not require a pharmacist's professional judgment. Coordinate with PHC team members to provide positive service experiences for patients. Demonstrate PHC iCare values in daily work. This position requires proficiency in Spanish and English. What's Great About this Position? Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. What You Will Do Enters prescription orders in pharmacy computer system in a timely manner, ensuring accuracy of all information; looks for duplicate medications and allergies. Performs ongoing data entry to maintain current and accurate databases. Attends to the customer promptly, performing all check-out duties at the counter. Bilingual staff interprets and translates as requested. Fills routine orders for prepackaged non-prescription pharmaceuticals and medical supplies. Counts, packages, and labels medications to assist pharmacists in dispensing prescriptions. Assists patients who are eligible for Pharmaceutical Assistance Program (PAP) and other assistance programs by interviewing the patient, coordinating completion of forms, and tracking application status with the pharmaceutical company. Performs quarterly clinic audits ensuring all regulatory compliance standards are met. Checks for outdated, overstocked and correct medications on site. Assists with stocking and tracking inventory for pharmacy and each clinic. Maintains order and cleanliness in the waiting room. Maintains knowledge of most current formulary, State of Iowa Pharmacy laws and standards and TJC standards Qualifications You Need to Bring Required: High school Degree or equivalent. Proficiency in basic math and algebra with ability to operate a cash register and calculate correct change. Basic computer skills with proficiency using Microsoft Office applications, EMR systems and the internet. Effective verbal and written communication skills. Strong customer service and professional skills with ability to apply efficiency and maintain composure in all situations. Strong interpersonal skills with the ability to effectively work with a diverse population. Reading & comprehension skills with ability to apply attention to detail with a high degree of accuracy. Willingness and ability to learn and become proficient in insurance adjudication and overrides. Bilingual, verbal and written Spanish and English language proficiency. Licenses/Certifications: National Pharmacy Technician Certification from the Pharmacy Technician Certification Board or Institute for Certification of Pharmacy Technicians; Current Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the Iowa Department of Public Health; Current Basic Life Support (BLS) for Health Care Providers Certification recognized by the American Heart Association; Current registration with Iowa Board of Pharmacy. [*Must be obtained within Introductory Period if not current] Preferred: Certified Pharmacy Technician program completed. Experience in a retail pharmacy. Public Health or Community Health Center experience. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $17.00- $21.25 per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $25.50 per hour. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.) Dental insurance Vision insurance Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok | Twitter Monday - Friday, 8:30am - 5pm 40

Job Description $5,000 Sign-On Bonus! Payable as $1,000 at hire, $2,000 at 6 months, and $2,000 at 1 year.** As a Nurse Care Manager at The Project, you will play critical role in delivering comprehensive, patient-centered care to individuals living with HIV. In this role, you will focus on coordinating medical and psychosocial services to improve health outcomes and enhance quality of life for clients. You will serve as a primary point of contact, providing education, support, and advocacy to empower patients in managing their condition effectively. By collaborating closely with multidisciplinary teams, you will ensure seamless integration of care plans tailored to each patient's unique needs. Ultimately, this position aims to reduce barriers to care, promote adherence to treatment, and support long-term wellness within the community. This position works at PHC's University Campus in Des Moines, typically Monday - Friday 8 AM - 5 PM. What You Will Do Supports and empowers clients throughout the HIV health care continuum to include holistic counseling, problem-solving “barriers to care” issues, and coaching clients as needed regarding treatment and medication adherence, healthy life choices, and self-help behaviors. Provides care coordination to address management of co-morbidities to satisfy HIV health maintenance protocols. Completes RW Part C new patient coordinated intakes accurately and timely, according to established coordinated care workflows. Performs nursing assessment/medical triage of acute medical issues and medication side effects and refers or monitors appropriately. Thoroughly and accurately documents all patient encounters in the electronic medical record and assists with data collection, data management and data integrity according to grant guidelines. Provides HIV and STI education to patients appropriate to their identified learning considerations and needs. Assists with scheduling and tracking of outpatient referrals for program patients. Assists clients in accessing specialty medical, mental health, substance abuse and other support services through community agencies. Qualifications You Need to Bring Registered Nurse license recognized by the State of Iowa. Associate Degree in Nursing. Effective verbal and written communication skills. Customer service orientation with excellent interpersonal skills and commitment to service excellence. Ability to work collaboratively and build/maintain professional relationships with a wide variety of people, providers, and agencies. Self-motivated, willing to take initiative and work autonomously. Willing to listen, give instructional feedback and take direction. Problem solving skills with ability to apply critical thinking and assessment within nursing framework. Strong organizational, prioritization and time management skills with ability to multi-task and consistently meet department work schedule as designated. Basic knowledge of Human Immunodeficiency Virus infection and Acquired Immunodeficiency Syndrome. Proficiency using Google Suite applications and internet-based applications; willingness and ability to learn different software and databases. Trustworthy with the ability to maintain patient confidentiality. Ability to consistently meet care manager measures and acceptable performance standards. Must be obtained within 90 days of employment: Basic Life Support for Healthcare Providers. Mandatory Reporter Training for Child Abuse and Dependent Adult Abuse recognized by the State of Iowa. AIDS Certified Registered Nurse certification required within 4 years or as funding allows. We Take Care of Our People Your related experience and skills determine your base pay. The typical hiring range for this position is $51,6000 - 64,500 annually. Candidates with extensive related experience may be considered for a higher pay rate up to the pay range maximum of $77,400. In addition to base pay, PHC offers a comprehensive benefits package, including: Generous PTO accrual Eight paid holidays License/certification fee reimbursement* Paid time off for continuing education & continuing education reimbursement* Tuition reimbursement program 401k with company match Medical, dental, vision Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounted pet insurance PHC Pride rewards program Visit *************************** for a summary of PHC's benefits. *Applies to positions requiring clinical licensure or certification. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok **Internal Applicants are not eligible for the sign-on bonus Monday - Friday, 8am - 5pm 40

Job Description Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Clinical Safety Director, you will plan, coordinate, implement, evaluate and direct the infection control, immunization, radiation safety and other clinical safety programs at PHC. Oversight includes the preventative, operational, and administrative components of the programs to ensure high quality patient care and safety. Responsible for organizational compliance with health and safety regulations and standards, reduction or prevention of events, hazards, and risks in the areas of blood and body fluid exposure, infectious disease, sharps injury, instrument processing and sterilization, immunization safety, radiation safety, and environment of care. Work is completed in collaboration with impacted departments. The role ensures safety to PHC patients, visitors, and staff by serving as the organization's Infection Control Officer, Radiation Safety Officer, Patient Safety Officer, and immunization program manager. The position demonstrates PHC's iCare values in daily work. What's Great About this Position? Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. This position offers a unique opportunity to lead and shape comprehensive clinical safety programs that directly protect patients, staff, and visitors while ensuring the highest standards of care. It combines strategic oversight with meaningful collaboration across departments and provides influential leadership roles as the organization's Infection Control, Radiation Safety, and Safety Officer. The role makes a tangible impact by driving regulatory compliance, risk reduction, and a culture of safety across the entire organization. What You Will Do Manages assigned programs to identify, prevent, and control healthcare-associated infections and environmental safety risks consistent with PHC Infection Control Standards and Environment of Care Standards. Communicates best practices within the scope of responsibility to relevant staff. Analyzes and reports surveillance findings and trends to leadership, utilizing the risk management reporting system. Promotes a culture of safety. Updates and effectively implements safety plans and policies. Collaborates with interdisciplinary teams related to the scope of responsibility to maximize safety across the organization. Employs Lean process improvement principles and various tools to improve system efficiency. Educates staff on principles and techniques of infection prevention. Serves as the Infection Control Officer. Educates and guides staff on life safety and emergency management procedures, hazardous waste management, and radiation safety. Serves as the Radiation Safety Officer. Provides oversight of PHC's immunization program. Serves as the chief point of contact for PHC's Vaccines for Children program, ensuring compliance with all program regulations. Collaborates with stakeholders to create processes and systems that ensure safe stewardship of vaccine inventory. Oversees the vaccine champion program within the clinics. Performs quality assurance, rounding, and staff tracers ensuring compliance with infection control and safety expectations. Ensures compliance with all regulatory agency requirements related to infection control and safety management along with other applicable requirements as required by local, state, and federal agencies and accrediting organizations. Chairs the Infection Control and the Safety Committees, responsible for committee deliverables. Participates in PHC risk management activities. Performs other duties as assigned. Qualifications You Need to Bring Required: Current RN License recognized by the State of Iowa Board of Nursing. A minimum of 5 years healthcare related experience with a minimum of 1 year infection prevention experience. Knowledge of infection control, prevention, and safety regulations along with safety hazards and precautionary measures for a safe work environment in medical and dental clinics. Proficient with computers, electronic health records, and Microsoft office applications. Training development and facilitation skills incorporating adult learning principals. Excellent organization and time management skills with good detail orientation and high degree of accuracy. Excellent communication skills, written and verbal. Exceptional customer service and interpersonal skills with ability to adapt and maintain composure in all situations. Excellent team orientation with ability to establish and maintain effective working relationships with a wide variety of people. Good problem solving and decision-making skills with ability to use creativity and imagination for situational insights and solutions. Ability to interpret, adapt and apply guidelines and procedures. Ability to maintain confidentiality Licenses/Certifications: Current Infection Control Certification (CIC) or ability to obtain CIC within 2 years of hire if novice Infection Prevention experience; Valid RN License with the State of Iowa; current Basic Life Support for HealthCare Providers*; current Mandatory Reporter approved for the State of Iowa*. * Must be obtained with Introductory Period if not current. Preferred: 1 year of Infection Control experience Relevant safety and emergency management experience in a healthcare setting. Community Health Center experience Experience with Joint Commission Accreditation and OSHA Safety related codes and regulatory compliance Licenses/Certifications: Lean Healthcare Certification We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $78,144 - $97,680 annually. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $117,216 annually. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical, dental, and vision insurance. Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Monday - Friday, 8am - 5pm 40

As the Residency Team Lead (RN / Regisered Nurse) you will provide leadership for the Patient Care Team (PCT) support staff and nursing care for patients. You will assess, plan, direct, and evaluate nursing care for assigned patients, and support MAs, LPNs, and other members of the PCT in working efficiently to provide quality patient care. You will ensure that the PCT follows assigned workflows efficiently and within the specialized residency education model. In this position, you will work collaboratively with a multidisciplinary team to welcome patients to a safe and inclusive environment and to engage patients in holistic care. This position is a unique role that offers the opportunity to use a wide variety of skills, including educating medical residents as they learn and grow throughout the residency program. This position works at PHC at Mercy Family Medicine Residency Clinic in Des Moines and is typically scheduled to work 40 hours per week: Monday - Friday 8 AM - 5 PM. Our team members are occasionally needed to cover other shifts or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. What You Will Do Leads the Patient Care Team (PCT), ensuring efficient patient flow and completion of daily tasks. Assigns care team members in accordance with patient needs, along with staff capabilities and qualifications, to meet the needs of the clinic and residency education. Coordinates clinical support staffing schedule, including reviewing time off requests and recommending approval/denial for time off requests to the Clinic Director. Assigns care team members in accordance with patient needs, staff capabilities, and qualifications. Monitors the effectiveness of the care given by MAs, LPNs, students, and apprentices. Assist in finding fill-in staff and coordinating floating staff between locations as requested. Helps plan, facilitate, and delegate daily staff huddles when the Clinic Director is not present. May support clinical support staff meetings with content and presentation of material. Performs quality assurance reviews for life safety controls/tasks and duties assigned to clinical support staff. Triages patients in-person or on the phone according to established protocol. Serves as a resource to clinical support staff regarding clinical functions such as waived testing, vaccinations, standing orders, EMR Superuser, regulatory standards, and procedures. Assists clinical support staff as needed, including but not limited to, facilitating patient rooming and intake, obtaining vital signs, performing point-of-care, lab, and diagnostic testing per orders, and administering medications, immunizations, and treatments per orders to ensure efficient care team workflow. Participates in training, orientation, competency assessment, and education of employees. Serves as a resource person to other staff and promotes effective collaboration. Provides feedback for MAs and LPNs as requested as part of the competency or evaluation process. Serves as a patient advocate, resource, and point-of-contact for patients through the continuum of care. Performs pre-cleaning and transport of contaminated instruments per infection control policies and procedures. Performs other duties as assigned. Qualifications You Need Completion of an accredited nursing program accepted by the Iowa Board of Nursing for Registered Nurse licensure. A minimum of 2 years of RN experience. Note: LPN experience may be partially substituted for experience at leadership discretion for internal candidates. Effective nursing skills and knowledge of nursing care regulations and practices established by the Iowa Board of Nursing with ability to apply universal precautions in patient care. Excellent interpersonal, teamwork and collaboration skills with ability to develop and maintain effective working relationships and take a team approach to care. Effective written and verbal communication skills. Effective leadership skills. Excellent customer service skills. Basic computer skills with proficiency using Microsoft Office applications, electronic health record and other database systems. Strong organization and prioritization skills and is detail oriented. Professionalism skills with ability to maintain composure in all situations, demonstrate support and interact empathetically with diverse groups of individuals. Effective problem-solving skills. Licenses & Certifications: Current RN license recognized by the State of Iowa; *Current Basic Life Support (BLS) for Healthcare Providers; *Current Mandatory Reporter Training: Child Abuse and Dependent Adult Abuse recognized by the State of Iowa; * Must be obtained within the Introductory Period if not current. We Take Care of Our People Your related experience and skills determine your base pay. The typical hiring range for this position is $25.00 - 31.00 per hour. Candidates with extensive related experience may be considered for a higher pay rate up to the pay range maximum of $37.00. In addition to base pay, PHC offers a comprehensive benefits package, including: Generous PTO accrual Eight paid holidays License/certification fee reimbursement* Paid time off for continuing education & continuing education reimbursement* Tuition reimbursement program 401k with company match Medical, dental, vision Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounted pet insurance PHC Pride rewards program Visit *************************** for a summary of PHC's benefits. *Applies to positions requiring clinical licensure or certification. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Monday - Friday 8 AM - 5 PM 40

As an LPN, you will play an essential role in the delivery of quality healthcare at PHC working as a part of our compassionate care teams. In this role, you will be the shepherd of the care team, ensuring that the clinical day flows seamlessly for your patients and providers. Your day-to-day duties will include clinical care and administrative support as delegated by licensed clinical staff. Our ideal candidate is an upbeat, knowledgeable professional who takes initiative and thrives in a team-oriented setting. If you're passionate about making a difference in patients' lives and are eager to work in a diverse clinical setting, we'd love to hear from you! This position typically works at PHC Marshalltown Clinic and may be 32 - 40 hours per week with the schedule to be determined. Clinic hours are Monday - Thursday 8 AM - 8 PM, Friday 8 AM - 5 PM, and Saturday 9 AM - 1 PM. This position will participate in the Saturday rotation working once approximately every other month. Our Medical Assistants are occasionally needed to cover other shifts or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. What You Will Do Documents patient care accurately and timely in the electronic health record. (Clinical documentation) Facilitates the patient rooming and intake process and obtains accurate patient vital signs per established workflow. (Patient rooming, intake, and vital signs) Performs point-of-care testing per CLIA guidelines and other established workflows. Ensures service orders are completed timely. (Point-of-care testing) Administers medications, immunizations, and treatments per written or standing orders. (Medication administration) Performs lab and diagnostic testing per written orders, explains testing procedure and preparation, and reports test results per procedure. Ensures test orders are completed timely. (Lab & diagnostic testing) Completes timely prior authorizations and referrals per established guidelines. (Prior authorizations and referral management) Answers and returns phone calls timely. Prepares for exam/procedure and assists provider as requested. Provides patient education appropriate to the patient's age and identified learning needs. Collaborates with assigned Care Team by participating in team huddles and pre-visit planning for scheduled patients. Completes and accurately documents quality controls per established process. Performs pre-cleaning and transport of contaminated instruments per infection control policies and procedures. Routinely evaluates supply levels in exam rooms, removing expired supplies and restocking as appropriate. Qualifications You Need to Bring Completion of an accredited LPN program Current LPN license accepted by Iowa Board of Nursing Basic Life Support (BLS) for Health Care Providers Certification* Mandatory Reporter Certification* *Must be obtained within Introductory Period if not current We Take Care of Our People Your experience and skills determine your base pay. The typical hiring range for this position is $18.65 - $23.32 per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $27.98 per hour. PHC also offers a comprehensive benefits package, including: Generous PTO accrual Eight paid holidays License/certification fee reimbursement* Paid time off for continuing education & continuing education reimbursement* Tuition reimbursement program 401k with company match Medical insurance Dental insurance Vision insurance Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounted pet insurance PHC Pride rewards program Visit *************************** for a summary of PHC's benefits. *Applies to positions requiring clinical licensure or certification. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok