Primary Health Care Corporation jobs in Des Moines, IA

Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Quality Assurance Coordinator, you will be responsible for participating in the daily operations of the Supportive Services Team. The Quality Assurance Coordinator assists with work distribution, quality assurance, implementing quality improvement activities, team training, and tracking data as directed by grant requirements. What's Great About this Position? Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. What You Will Do Supports, identifies, develops, and facilitates case management training based on the needs for new employee orientation and ongoing team training. Participates in the day-to-day monitoring of Case Managers' productivity and quality standards using standard work expectations. Completes monthly auditing of case management files and provides feedback to SSM and case managers for improvement, facilitates goal setting with teams and individuals for improvement, and ongoing tracking for improvement. Ensures customer experience standards are maintained In coordination with the SSM, mentors and trains Case Managers on workflows, procedures, data entry, caseload management and organization. Under the direction of the Supportive Services Manager, support department quality/process improvement projects and maintain records of improvement work, visual tracking for the team, and reports on progress. Monitors and documents client contacts, goal progress and significant occurrences, according to grant guidelines, and PHC policy and procedures. Administers the transportation and wellness programs, on-site food pantry, and maintains fleet vehicles in working order. Qualifications You Need to Bring Required: Associate's degree in human services or other related field, or 2 years of experience in a helping profession. 2 years of case management experience Effective verbal and written communication skills. Process/Quality improvement background Proficient in computer skills, including the use of Microsoft Office applications. Willingness and ability to learn health information technology. Organization, prioritization, and time management skills with the ability to manage multiple priorities in a high-volume environment. Detail-oriented with the ability to work independently Professional with the ability to maintain calm in all situations; ability to show empathy while maintaining professional boundaries. Excellent interpersonal skills with the ability to establish and maintain effective working relationships. Preferred: Experience working in a community health center. 1 year as a Case Manager with the Project of Primary Health Care, in good standing Experience with healthcare data or electronic medical records. Experience in a medical environment, including patient registration and use of medical terminology. Language proficiency in Spanish or other languages spoken by PHC's patient population. Proficiency with computer applications including i2i Tracks/population management systems, electronic medical records, etc. Knowledge of third-party payers and associated regulations. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $20.58 - $25.72 per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $30.87 per hour. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical, dental, and vision insurance. Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Learn More About PHC

Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. The Case Manager I is responsible for assisting clients being served in one of PHC's social service programs (those who are living with HIV/AIDS) through needs assessment, case management, and advocacy with community partners. The Case Manager I provides services according to grant guidelines. Contact may occur in non-traditional settings. Demonstrates iCare values in daily work. What You Will Be Doing Completes intakes and ongoing assessment with clients to identify needs, develop goals, and access resources and services. May assist clients with application process for entitlement programs. Monitors and documents client contacts, needs, goals, progress, and significant occurrences, according to grant guidelines and PHC policies and procedures. Facilitates coordination with other PHC services, including medical, dental, mental health, and substance use, as well as referrals for services with external agencies, including emergency and crisis services. Advocates for clients with community agencies, schools, significant others and other appropriate agencies. Ensures clients have access to transportation to necessary appointments as appropriate, assisting with client transportation in accordance with PHC transportation policy. Communicates with other agencies on behalf of clients using professional discretion with client information, ensuring that appropriate releases of information are obtained. Conducts outreach activities at community agencies, community gatherings, neighborhoods, shelters, and other appropriate venues as requested. Serves as a liaison between PHC and community resources. Performs other duties as assigned. Qualifications You Will Bring Bachelor's degree in psychology, counseling, mental health, human services or other related field or equivalent combination of education experience. Excellent customer service skills. Effective written and verbal communication skills. Team oriented. Proficiency using Microsoft Office applications including Excel and other database applications. Excellent interpersonal skills with ability to establishes and maintain effective working relationships with a diverse group of individuals. Detail oriented with high degree of accuracy. Demonstrates professionalism with ability to maintain composure in all situations and show empathy. Problem solving skills. Organization and prioritization skills. Licenses & Certifications: Current Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the State of Iowa; Active Chauffer's license from Iowa Department of Transportation. Both must be obtained within introductory period if not current. PREFERRED QUALIFICATIONS AND SKILLS Six months of work or volunteer experience in human services related activities. (Will consider experience acquired while obtaining the degree.) Work experience with vulnerable populations, including people experiencing homelessness. Demonstrated competency using HMIS or CareWare as applicable to department. Working knowledge of community resources related to homelessness or HIV/AIDS in Des Moines. Knowledge of program terminology. Ability to effectively use HMIS or CareWare system to document all client contact. Demonstrate language proficiency in Spanish. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $17.00 - 21.25., although highly qualified candidates could earn up to $25.50. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical insurance Dental insurance Vision insurance Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok | Twitter

As an Interpreter at PHC, you will provide excellent customer service to patients, clients, providers, and staff. You will provide comprehensive simultaneous and asynchronous interpretation for non-English speaking people, their families and health center staff to ensure that language barriers do not impede the delivery of high-quality medical care, contributing to improved patient outcomes and satisfaction. You will support Patient Care Teams in following workflows to maximize patient and staff satisfaction, as well as clinic financial success. T his role is essential in promoting understanding, trust, and effective healthcare delivery within the community served by PHC. This position typically works at PHC at Mercy Family Medicine Residency Clinic and is scheduled Monday - Friday 8 AM - 4:30 PM. You may occasionally be needed to cover other shifts or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. What You Will Do Provides accurate and effective interpretation of the patient or client encounter, including medical or dental procedures. Interaction may occur in person and/or on the telephone. Explains written documents, correspondence and brochures to ensure understanding of patients/clients. Provides information and consultation to health center staff regarding cultural or ethnic issues. Prioritizes patient appointments according to guidelines and achieves visit expectations of a minimum of 9 patient visits per session. Refers patient concerns/issues to appropriate Patient Care Team member. Performs other support duties as assigned. Qualifications You Will Need High School Diploma or equivalent. A minimum of 1 year experience as interpreter and translator. Bilingual in Spanish and English and familiarity with culture involved. Basic computer skills with proficiency using Microsoft Office applications, EMR and internet-based application. Ability to explain written documents in another language. Excellent customer service skills. Strong problem-solving and analytical skills with ability to apply critical thinking. Demonstrates professionalism with ability to remain calm in all situations and show empathy. Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals. Organization and prioritization skills. Team oriented with ability to work collaboratively and build/maintain professional relationships at all levels. Detail oriented with high degree of accuracy. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $15.50-19.40. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum of $23.25 per hour. In addition to base pay, PHC offers a comprehensive benefits package, including: Generous PTO accrual Eight paid holidays License/certification fee reimbursement* Paid time off for continuing education & continuing education reimbursement* Tuition reimbursement program 401k with company match Medical, dental, vision Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounted pet insurance PHC Pride rewards program Visit *************************** for a summary of PHC's benefits. *Applies to positions requiring clinical licensure or certification. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok

Job Description Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As an Accounting and Payroll Specialist, you will be responsible for accounts payable coding, recording and check writing functions. In addition, processing bi-weekly payroll and ensuring resolution of payroll related problems. This is a part time, 25 hours per week position. Schedule will be Monday - Friday, 5 hour shifts per day. What You Will Be Doing Responsible for the accounts payable function at PHC, including accurately coding, reviewing other's coding, reviewing invoice for reasonableness, recording all properly approved invoices, preparing checks for payment and filing in a timely manner. Reconciles A/P subsidiary ledger to general ledger trial balance monthly, Responsible for the payroll function at PHC, including entering approved time and employee changes. Ensures accurate and timely payroll processing by utilizing established payroll audit procedures each processing period. Ensures resolution of problems and follows up with payroll vendor as needed. Monitors payroll records and transactions to ensure the organization's compliance with applicable employment laws and regulations. Responsible for all wage attachments, such as garnishments, child support orders, etc., ensuring accurate entry into the payroll system, reconciliation and reporting requirements are met. Maintains the payroll database. Troubleshoots routine issues with vendors. Assists employees with self-service components of payroll. Responsible for quarterly and year-end payroll related reporting, including W-2's and quarterly tax related reporting. Assists in preparation of assigned financial and statistical data, including assigned general ledger reconciliations, monthly monitoring of various expenses for UDS purposes, and analyzing expenses for budgeting. Answers routine questions pertaining to payroll and paychecks. Prepares deposits and securely takes to the bank for proper deposit. Researches and prepares annual 1099 forms as required. Works as part of the PHC team to ensure financial success and viability of the organization, with constant emphasis on quality improvement. Cooperates with all staff in the achievement of assigned work in the manner assigned, including following instructions issued by management staff. Qualifications You Will Bring Required Qualifications Associates Degree in Accounting or related field or equivalent combination of education and experience. A minimum of 2 years of accounts payable and/or payroll processing experience. Detail oriented with high degree of accuracy. Strong written and verbal communication skills. Efficient computer skills with proficiency using Microsoft Office software and applicant tracking systems. Organization and prioritization skills. Strong problem-solving skills. Analytical and math skills. Preferred Qualifications Community Health Center Experience Proficient in the use of computerized General Ledger systems Proficient in use of Sage 100 software Experience with payroll processing software We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $17.00 - $21.25 per hour, however, highly experience candidates may make up to $25.50 per hour. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical insurance Dental insurance Vision insurance Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok | Twitter Monday - Friday, 9am - 2pm 25

Job Description Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Clinical Training Specialist, you will be responsible for improving competency, skill sets, productivity and satisfaction of the clinical staff through orientation, onboarding, and ongoing training. The position will complete and report on assessments of competency and clinical training needs. Develops curriculum, and facilitates and evaluates training of medical clinical support staff. The position facilitates learning through a variety of delivery methods including classroom instruction, virtual training and on-the-job coaching to ensure effective and successful delivery is accomplished. Demonstrates PHC's iCare values in daily work. What's Great About this Position? Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. Be creative in training/education. Develop relationships with staff & being the subject matter expert. What You Will Do Provide and coordinate clinical support staff orientation and onboarding training plans; provide skills training as indicated. Assess clinical staff training needs and recognize new competency issues as they arise to plan for training, including group or individual training. Assist in development of training plans. Contribute to the development of training, meeting evidence-based practice and standards and regulations based on credentials of the staff receiving the training. Facilitate clinical staff employee training including technical skills, critical/analytical skills, and soft skills necessary for quality patient care. CLIA Waived Testing coordination, training, and monitoring. Supports Basic Life Support training and compliance reporting. Partner with Training Coordinator to ensure cohesive and effective training and onboarding experience for new and existing staff. Reports on training data. Analyzes information and provides feedback regarding data driven process, quality, and performance improvement. Evaluate results and staff performance after training has been provided, including the quality assurance of training efforts to ensure employees are complying with organizational and regulatory standards. Participate in Clinical Risk Management and related performance improvement activities. Participate in Joint Commission accreditation of designated chapters- Waived Testing and National Patient Safety Goals. Participate on committees and project groups as part of an interdisciplinary team aligning clinical training support with the needs of the organization. Collaborate with direct supervisor and Human Resources to address performance concerns and develop a plan for employee success to include additional training as needed. Performs other duties as needed. Qualifications You Need to Bring Required: Completion of an accredited nursing program accepted by the Iowa Board of Nursing for candidates with LPN or RN licensure or high school diploma or equivalent for candidates with MA certification. 5 years clinical nursing or clinic experience 1 year of work experience providing/coordinating training Effective verbal and written communication skills Basic computer skills including Microsoft Office applications. Able to consistently meet departmental work schedule as designated. Ability to create education/curriculum for training and in-services with an understanding of adult learning. Familiarity with procedures and healthcare equipment and practices used in medical/dental clinics or programs. Ability to interpret, adapt and apply guidelines and procedures. Ability to maintain effective and organized systems to ensure information management. Maintain high standards of courtesy, customer service and cooperation with coworkers, patients and visitors, and exceptional job performance. Capacity to maintain accurate records and exercise discretion in handling confidential information. License/Certifications: Registered Nurse or Licensed Practical Nurse licensed to practice in the State of Iowa or current Medical Assistant Certification or Registration issued by AAMA, AMT, NCCT or NHA; BLS certification as an instructor*; Mandatory Reporter Training approved for the State of Iowa*;Current driver's license with proof of insurance * Must be obtained with Introductory Period if not current. Preferred: Community Health Center experience in clinic setting Experience training adult learners Bilingual in English/Spanish We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $57,200 - $71,500 annually. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $85,800 annually. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.) Dental insurance Vision insurance Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Monday - Friday, 8am - 5pm 40

Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Pharmacist, you will be responsible for providing pharmacy services to patients and health care providers at Primary Health Care. The pharmacist enters orders, dispenses medications, counsels patients, answers drug-related questions, oversees pharmacy technicians and support workers, along with end of day cash register functions. Pharmacists are expected to maintain all necessary records of prescriptions, inventory, and charges plus performs additional functions such as clinic audits, medication compliance meetings, diabetic teachings, and patient assistance program research. Demonstrates PHC iCare values in daily work. What's Great About this Position? Earn 5 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. Use your pharmacy expertise as part of an interdisciplinary Ryan White team. You will help to increase access and remove barriers to medication, while improving the health of the community! Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. What You Will Do Reviews all medications for potential allergies, interactions, duplications, and correct dosing. Enters, verifies, and dispenses medications. Decides upon generic substitutions for prescribed pharmaceuticals. Counsels patients and/or medical practitioners on new prescriptions, drug interactions/contraindications, dosage, and side effects. Communicates other drug and pharmaceutical information as appropriate and answers questions. Manages the acquisition and disbursement of drugs and medications to clinics; performs audits to ensure regulatory compliance. Guides and trains certified pharmacy technicians and pharmacy support workers, assisting with their daily tasks. Counts down cash register(s) at the end of each day. Provides diabetic counseling for patients on meter training and insulin training. Assists patients with medication compliance and payment assistance. Maintains compliance with all applicable regulatory bodies. Complies with established departmental policies, procedures, and continuous quality improvement objectives. Follows safety, environmental, and/or infection control standards. Qualifications You Need to Bring Required: Bachelor's degree in pharmacy from an accredited College of Pharmacy. Experience with and knowledge of pharmacy related software. Excellent customer service skills. Effective verbal and written communication skills. Strong attention to detail with outstanding degree of accuracy. Strong organizational, prioritization and time management skills with the ability to manage multiple priorities in a high-volume environment and work independently under minimal supervision. Strong interpersonal skills with ability to establish and maintain effective working relationships. Strong professional skills with ability to maintain composure in all situations and show empathy. Effective problem-solving skills. Licenses & Certifications: Current Pharmacist license in the State of Iowa; Current Basic Life Support (BLS) for Health Care Providers Certification recognized by the American Heart Association; Iowa Mandatory Reporter of Child and Dependent Adult Abuse Certification; valid driver's license. Preferred: Doctorate degree in Pharmacy from an accredited College of Pharmacy (AAHIVP). Minimum of one year experience directly related to essential functions. Community Health Center experience. Bilingual, verbal and written language proficiency; English/Spanish. Familiarity with government regulations and payment systems for 340B pharmacy services. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $112,000 - $140,000 annually. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $168,000 annually. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 5 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.) Dental insurance Vision insurance Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok | Twitter Monday, Wednesday - Friday, 9am -5pm 32

$2,000 Sign-On Bonus ($500 at hire, $500 at 6 months, and $1,000 at 1 year)* As a Dental Assistant, you will provide quality care and services to patients by assisting dentists and staff in a variety of patient care, office, and laboratory duties in accordance with all policies, procedures and regulations. You will impact the efficiency and productivity of patient flow through timely, accurate and professional preparation of patients and patient information. What's Great About this Position? Work collaboratively with a multidisciplinary team to welcome patients to a safe and inclusive environment and to engage patients in holistic care. This position typically works 36 hours per week between our Ames and Marshalltown clinics. Our business hours are Monday - Friday 8 AM - 5 PM. No evenings or weekends required. Specific schedule is to be determined. We sponsor high performing Dental Assistants to train for the Expanded Functions I certification. We also encourage continuing education by offering one day of paid time annually for you to attend training as well as continuing education reimbursement for full-time Dental Assistants. Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. What You Will Do Facilitates positive patient experiences in the dental clinic while ensuring efficient and productive patient flow. Prepares operatory procedure set up and materials for patient visit. Greets and establishes rapport with patient, ensuring patient is treated with care and compassion throughout visit. Collects and records patient blood pressure, pulse, and health history. Collects and submits all patient services and billing information. Assists the care provider and supports the patient in the provision of optimal comprehensive care, before, during and after procedures. Completes dental x-rays in compliance with regulatory codes. Minimizes risk of radiation exposure to employees and patients applying proper procedures. Supports laboratory by pouring and trimming study models. Performs direct patient care as delegated by the dentist. Instructs patients and family members on general oral health care and information related to post-treatment care. Ensures services and patient education aligned with patient's age and physical, psychosocial, educational, safety and cultural needs. Prepares and maintains dental instruments, materials, and equipment. Maintains documents for equipment maintenance as well as instrument and supply inventory. Performs pre-cleaning and transport of contaminated instruments and may perform sterile processing of instruments as assigned. Completes and maintains patient records and related documents in compliance with all regulations. Provides backup support for the front desk staff as needed. Qualifications You Need to Bring Completion of accredited dental assisting program or equivalent training meeting Iowa Dental Board requirements. Proficiency using Microsoft Office applications and ability to learn different software and database systems. Excellent customer service and interpersonal skills. Effective written and verbal communication skills. Detail oriented with high degree of accuracy. Demonstrates professionalism with ability to remain calm in all situations and show empathy. Licenses & Certifications: Current QDA Registration through the Iowa Dental Board *Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the Iowa *Basic Life Support (BLS) for Health Care Providers Certification *Must be obtained during introductory period if not current. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $19.00 - $21.25 per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of 25.50 per hour. PHC also offers a comprehensive benefits package, including: Generous PTO accrual Eight paid holidays License/certification fee reimbursement* Paid time off for continuing education & continuing education reimbursement* Tuition reimbursement program 401k with company match Medical, dental, vision Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounted pet insurance PHC Pride rewards program Visit *************************** for a summary of PHC's benefits. *Applies to positions requiring clinical licensure or certification. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok *Internal candidates are not eligible for the sign-on bonus.

As a Revenue Cycle Director, you will serve as the primary lead for PHC's billing and collections processes to increase cash flow and reduce patient accounts receivable. The Revenue Cycle Director works collaboratively with the Patient Services Director to lead PHC's revenue cycle. This position serves as the liaison between PHC's Patient Services department, internal billing staff, and outsourced billing services in order to ensure an effective and efficient revenue cycle. Supervises the internal billing team to ensure compliance with payer, accreditation, regulatory, state and federal rules and regulations as well as organizational policies and procedures. Demonstrates PHC iCare values in daily work. What's Great About this Position? Earn 5 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. What You Will Do Serves as the primary liaison between PHC's Patient Services department, billing staff, clinicians and clinics, and the outsourced billing team to ensure an effective and efficient revenue cycle for PHC. Identifies negative Revenue Cycle trends, performs root-cause analysis, and develops resolution plans collaboratively with the billing team, health IT team, external partners (including, but not limited to, outsourced billing companies and EMR providers), and the Patient Services Director. Develop and track agreed upon Revenue Cycle Metrics. Identify negative Revenue Cycle trends, perform root-cause analysis and develop resolution plans collaboratively with the billing team, Health IT team, vendors, and Patient Services Director. Responsible for developing and tracking progress metrics for PHC assigned work queues. Ensures timely resolution of work queue items assigned to PHC as part of the billing arrangement by assigning responsibly to team members and monitoring follow-up. Responsible for evaluation of outsourced team billing performance and intervening when issues arise to ensure that goals are achieved. Responsible for working with payers and other outside entities to resolve recurring issues that cause denials, slow payment, or non-payment of claims. Ensures compliance with established goals for billing, including the timely submission of all clinic charges and daily editing, ensuring appropriate coding, pay codes, etc. Ensures compliance with all state and federal patient financial service requirements including, but not limited to, patient-rights, confidentiality, and third-party billing. Oversees the response to inquiries on accounts by patients or third-party payors. Ensures incoming correspondence, including mailed denials, are assigned to appropriate staff within 48 hours of receipt. Oversees day-to-day functions of the billing team including, but not limited to, claims review, timely claims submissions, payment posting and collections, etc. Provides ongoing feedback and coaching to optimize engagement and productivity within the billing team. Establishes clear expectations for staff; provides feedback on performance against expectations. Plans and implements interventions to ensure targets are achieved. Hires, trains, addresses employee relations concerns, and evaluates assigned staff. Identifies emerging leaders and provides leadership development opportunities. Assists in the development and maintenance of written policies, procedures and billing manual in relation to EMR functionality. Maximizes use of EMR system, including building reports or dashboards for monitoring performance, or training staff on efficient use of system features. Serves as a resource for PHC staff on billing processes and procedures. Oversees month end activities, ensuring timely completion and that Revenue Cycle staff is up to date on month end work. Work directly with the internal and external billing team to effectively maintain billing denials at an acceptable level through audit and/or group and individual training. Maintains compliance with PHC policies and procedures, with payers, and with external regulatory bodies such as but not limited to Joint Commission, HCFA, and BPHC. Ensures Billing staff remains up do date on all regulatory or carrier rule changes, including maintaining a working knowledge of health information management issues such as HIPAA, compliance, and health information regulations. Qualifications You Need to Bring Required: Associates degree in health information or related field or equivalent combination of education and experience A minimum of 5 years' experience in a healthcare revenue cycle position. A minimum of 2 years' leadership or supervisory experience. Experience working with financial systems. Experience with electronic medical/dental records. Proven ability to develop, analyze, implement and monitor productivity levels and quality-improvement strategies. Proven ability to identity missed opportunities, remove barriers and develop solutions to complex problems. Ability to communicate effectively with leadership, providers and peers. Leadership and supervisory skills with ability to coach, provide effective feedback and foster team engagement. Advanced computer skills with proficiency using Microsoft Office software and other database programs and systems. Detail oriented with high degree of accuracy. Excellent written and verbal communication skills. Organization, prioritization and time management skills with ability to work under minimal supervision. Ability to establish and maintain effective working relationships. Ability to work collaboratively with internal and external partners. Preferred: Bachelor's Degree in health information or related field A minimum of 10 years' experience in a healthcare revenue cycle position. Professional coding certification. Bilingual, verbal and written language proficiency. Community Health Center experience Inpatient billing experience preferred We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $70,070 - $92,100 annually. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $111,930 annually. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 5 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.) Dental insurance Vision insurance Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok | Twitter Monday - Friday 40

As a Patient Access Representative II, you will be responsible for ensuring a positive and seamless experience for patients and visitors at the front desk of PHC medical and dental clinics. You will be the first point of contact, providing exceptional customer service as you greet patients, complete the registration process, assist with financial screenings, schedule appointments, and help patient access appropriate support resources. This role ensures efficient front office operations by managing the reception area, supporting revenue cycle processes, and collaborating closely with the care team. You will contribute to the improvement of clinic workflows and patient satisfaction by proactively addressing scheduling needs and participating in quality improvement initiatives. This position is located at PHC Marshalltown Clinic, an integrated clinic offering medical, behavioral health, and dental services. This position is scheduled 40 hours per week, Monday 4 - 8 PM, Tuesday - Thursday 7:30 AM - 8 PM, Friday Off, and Saturday 9 AM - 1 PM approximately once every 6 weeks. Eligible for $5.00 per hour shift differential when working a 3-hour shift on a Saturday or after 5 PM on a weekday. Our team members are occasionally needed to cover other shifts, which may include a Saturday morning, or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. What You Will Do Takes actions to create a positive customer experience for internal and external customers. Greets visitors, offering prompt and friendly service to those entering the building, calling on the phone, or through electronic messages in a professional and timely manner to ensure their needs are met. Manages the waiting area. Ensures the reception area and waiting room is clean and tidy. Maintains visitor log. Provides and collects visitor badges. Accurately documents messages and communicates to the appropriate individual. Schedules patient appointments for medical and dental clinics, identifying and correcting inaccuracies. Completes accurate registration per the medical and/or dental clinic patient registration workflows paying particular attention to patient phone number, address, household income, homeless status, and guarantor. Accurately loads insurance into the patient's registration, ensuring insurance name and ID number are correct. Utilizes Real Time Eligibility (RTE) to confirm active insurance eligibility. Ensures a consistent revenue cycle process in medical and dental clinics. Maintains knowledge about enrollment and verification processes for medical and dental services at PHC. Performs insurance verification prior to patient appointments to confirm active coverage for the visit. Helps patients apply for the sliding fee program. Refers patients to Patient Service Specialists for Medicaid, Marketplace and/or other platforms. Helps patients apply for the sliding fee program. Collects and processes patient payments and applies payment to the correct visit. Manages assigned cash box per established protocols. Scans all acquired patient documentation and accurately indexes into electronic health records. Monitors patient schedules in the medical and dental scheduling system to ensure optimization. Contacts patients due for recalls to fill the schedule, as assigned. Identifies if a patient appointment is running behind and keeps the patient informed. Offers appropriate resources to assist patients in overcoming barriers in making or keeping their appointment (e.g., telehealth, referral to family support workers). Collaborates with Patient Care Team members and supports efficient clinic operations by following established workflows. Participates in activities designed to improve patient satisfaction and organizational performance. Contributes ideas and suggestions to improve the patient experience. Performs other duties as assigned. Qualifications You Need Required A minimum of 1 year in a healthcare, human services or social services environment; or 2 years in a customer service role. Excellent customer service skills and commitment to service excellence. Effective verbal and written communication skills. Good problem-solving skills with ability to apply critical thinking. Takes initiative and demonstrates dependability. Team oriented with ability to collaborate effectively with others. Listening and reading skills with ability to follow written and verbal instructions. Basic math skills with ability to count money and make change. Basic computer skills with proficiency using Microsoft Office applications, keyboard entry and internet-based applications. Detail oriented with high degree of accuracy Prioritization skills. Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals. Demonstrates professionalism with ability to remain calm in all situations and show empathy. Preferred Associate degree in related field. Work experience in a community health center, medical or dental clinic, or in the essential functions of the position. Bilingual Spanish/English communication skills, written and verbal. Experience working with patient registration systems and electronic health records. Experience using a multi line telephone system. Experience working with and knowledge of clinical terminology and health insurance. We Take Care of Our People Your related experience and skills determine your base pay. Our typical hiring range for this position is $17.00 - 21.25 per hour. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including: Generous PTO accrual Eight paid holidays Tuition reimbursement program 401k with company match Medical, dental, and vision Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounted pet insurance PHC Pride rewards program Visit *************************** for a summary of PHC's benefits. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok

As a Patient Services Specialist I, you will be responsible for ensuring a positive and seamless experience for patients and visitors within PHC medical or dental clinics. You will conduct financial screenings, assist with insurance enrollment (including Medicaid and Marketplace plans) and financial assistance programs, address billing questions, perform back-billing, monitor the payer mix, and support compliance. This role involves patient outreach, in-person support, and maintaining accurate documentation for financial assistance and billing. You will collaborate with billing and clinic staff to ensure timely and effective patient support. You will also provide support and coverage for the Patient Access Representatives. Spanish & English language skills are required for this position. This position typically works at PHC at Mercy Family Medicine Residency Clinic in Des Moines and is scheduled 40 hours per week, Monday - Friday 8:30 AM - 5 PM. Our team members are occasionally needed to cover other shifts or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. What You Will Do Ensures a consistent revenue cycle process in medical and/or dental clinics by reviewing patient schedules to identify patients with upcoming appointments who need assessment for financial assistance, other available benefits, or payment plans. Completes phone outreach to patients with past balances, expired insurance plans, needed documents for income verification or uninsured to screen and determine appropriate next steps for patients. Meets with patients as needed to help them apply for Medicaid (including Hawk-I), Marketplace coverage, or other insurance programs. Conducts outreach and enrollment activities including annual Marketplace enrollment events. May provide assistance at various locations, including PHC clinics, community agencies. Helps patients apply for the sliding fee program. Maintains patient financial assistance files including electronic notes in registration and/or financial note files. Completes necessary back-billing for applicable patients when insurance is identified or approved after the visit. Answers patients' questions related to billing statements and collaborates with the billing department to support patients in resolving issues related to medical and/or dental bills. Verifies and follows-up on patient credits and/or refunds that are identified through patient question or account verification processes. Completes monthly laboratory and radiology billing. Communicates with patients about anticipated cost of visit, if applicable. Creates and distributes good faith estimate letters in accordance with the No Surprises Act and upon patient request. Monitors and reports on payer mix for their assigned clinic and works with Clinic Director to address unfavourable payer mix changes. Provides ongoing support and coverage to the Patient Access Representative role. Performs other duties as assigned. Qualifications You Need Required High school diploma or equivalent. Two years of experience in healthcare, human services, or social services; or three years in customer service. Effective verbal and written English communication skills. Effective verbal and written Spanish communication skills. Professionalism and excellent customer service skills. Detail oriented with a high degree of accuracy. Problem-solving and critical thinking skills. Takes initiative and is dependable. Team oriented with the ability to work collaboratively. Basic math skills. Ability to understand and follow written instructions. Proficiency using Microsoft Office and Google Suite computer applications. Ability to learn and effectively use the electronic health record system. Organization, prioritization, and time management skills. Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals. Completion of Presumptive Eligibility training and training completion award documentation are required within the introductory period of the position and must be maintained throughout employment thereafter. Licenses & Certifications: Certified Application Counselor (CAC) certification is required within 12 months of starting in position. Preferred Higher education degree in a related field. Senior Health Insurance Information Program (SHIIP) Counselor Certification. Work experience in a community health center, medical or dental clinic, or in the essential functions of the position. Knowledge of clinical terminology. Knowledge of health insurance eligibility requirements, enrollment processes, and insurance impacts on the revenue cycle. We Take Care of Our People Your related experience and skills determine your base pay. Our typical hiring range for this position is $17.00 - 21.25 per hour. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum $25.50 per hour. In addition to base pay, PHC offers a comprehensive benefits package, including: Generous PTO accrual Eight paid holidays License/certification fee reimbursement* Paid time off for continuing education & continuing education reimbursement* Tuition reimbursement program 401k with company match Medical insurance Dental insurance Vision insurance Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounted pet insurance PHC Pride rewards program Visit *************************** for a summary of PHC's benefits. *Applies to positions requiring clinical licensure or certification. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok

Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Physician, you will be responsible for providing patient care services to the Primary Health Care, Inc. (PHC) patient population in assigned clinic sites and occasionally any of the various Outreach Project sites, including, but not limited to, patient homes, school-based clinics, mobile unit(s), shelters, street sites, and any other current or future designated location or PHC site. Works collaboratively with a multidisciplinary team to provide, delegate, evaluate, and coordinate comprehensive professional care for patients of all cultures and backgrounds. Meets ever changing healthcare challenges while engaging patients in holistic care. Utilizes established workflows to ensure patient and staff satisfaction and organizational financial success. Demonstrates iCare values in daily work. What's Great About this Position? Earn 5 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. What You Will Do Provides medical care in accordance with established standards, regulations, and policies and procedures of PHC. Obtains medical histories and performs examination to diagnose and treat patients in person or via telemedicine. Orders diagnostic tests including radiology and laboratory studies and interprets results. Writes medical orders and prescriptions. Performs approved procedures. Provides patient and family education and counseling. Codes patient encounters accurately. Maintains and monitors electronic medical records including history, physical exams, progress notes, and discharge summaries. Ensures complete documentation of medical records within the designated PHC time frame. Completes appropriate correspondence, phone calls, referral documentation, prior authorizations, refills, and letters to patients and referring providers within the designated time frame established by PHC. Actively participates in process improvement work and quality measures consistent with organizational priorities. Collaborates with Patient Care Team members to ensure effective and efficient functioning of the team. Follows and ensures compliance with all regulatory requirements including, but not limited to, risk management, medical records/peer review, accreditation requirements and federal, state, and local regulations. Provides clinical supervision for Physician Assistant providers and consultation to any advance practice clinicians as needed. Facilitates clinic and didactic instruction; consults, leads, mentors, coaches, trains, orients and educates employees, students, and residents. Participates in research as desired. Qualifications You Need to Bring Required: Graduate of an accredited medical school. Experience with and demonstrates patient centered care. Strong organization, prioritization, and time management skills with ability to multi task in a fast-paced environment. Detail oriented with high degree of accuracy. Good listening skills. Proficiency using Microsoft Office applications; willingness and ability to learn data base applications. Excellent verbal and written communication skills. Strong professional skills with ability to interact with others in a calm and empathetic, and efficient manner. Outstanding interpersonal skills with ability to de-escalate difficult situations and work effectively with and serve a diverse population in various environments. Excellent collaboration and team-oriented skills. Outstanding problem-solving skills with analytical and critical thinking capability. Preferred: Community Health Center experience. Bilingual, verbal, and written language proficiency in English/Spanish. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $188,000 - $235,000 annually. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $282,000 per hour/annually. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 5 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.) Dental insurance Vision insurance Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok | Twitter

Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. Reporting to the Medical Director, the Nurse Practitioner or Physician Assistant provides patient care services to the Primary Health Care, Inc. (PHC) patient population in assigned PHC clinic sites, and on occasion including any of the various Outreach Project sites, including, but not limited to, patient homes, school based clinics, mobile unit(s), shelters, street sites, and any other current or future designated location or PHC site. Works collaboratively with a multidisciplinary team to provide, delegate, evaluate, and coordinate comprehensive professional care for patients of all cultures and backgrounds. Meets ever changing healthcare challenges while engaging patients in holistic care. ** PHC East Side Clinic will be home base, but this position will float to other clinics in the Des Moines metro ** What You Will Be Doing Provides medical care in accordance with established standards, regulations, and policies and procedures of PHC. Obtains medical histories and performs complete and/or appropriate examination to diagnose and treat patients in person or via telemedicine as appropriate. Orders appropriate diagnostic tests including radiology and laboratory studies and interprets results. Writes medical orders and prescriptions. Performs approved procedures. Provides patient and family education and counseling. 2. Accurately codes patient encounters. Maintains and monitors electronic medical records including history, physical exams, progress notes, and discharge summaries. Ensures complete documentation of medical records within the designated time frame established by PHC. 3. Completes appropriate correspondence, phone calls, referral documentation, prior authorizations, refills, and letters to patients and referring providers within the designated time frame established by PHC. 4. Actively participates in process improvement work and quality measures consistent with organizational priorities. 5. Ensures compliance with all regulatory requirements including, but not limited to, risk management, medical records/peer review, accreditation requirements and federal, state, and local regulations. 6. Provides leadership, mentoring, training, and education for employees, students, and residents. Participates in research as desired. Qualifications You Will Bring Graduate of an approved Nurse Practitioner or Physician Assistant program. Experience with and demonstrates patient centered care. Strong organization, prioritization, and time management skills with ability to multi task in a fast-paced environment. Detail oriented with high degree of accuracy. Good listening skills. Proficiency using Microsoft Office applications; willingness and ability to learn data base applications. Excellent verbal and written communication skills. Strong professional skills with ability to interact with others in a calm and empathetic, and efficient manner. Outstanding interpersonal skills with ability to de-escalate difficult situations and work effectively with and serve a diverse population in various environments. Excellent collaboration and team-oriented skills. Outstanding problem-solving skills with analytical and critical thinking capability. License/Certifications: Licensed Nurse Practitioner in the state of Iowa; Board Certified as appropriate for license/specialty; current registration with the Federal Drug Enforcement Administration (DEA) and Iowa Board of Pharmacy Examiners (CSA); *current Basic Life Support (BLS) for Health Care Providers Certification recognized by the American Heart Association; *current Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the Iowa Department of Public Health; valid driver's license and insurance. *Must be obtained during introductory period if not current. Preferred Qualifications Community Health Center experience. Bilingual, verbal, and written language proficiency in English/Spanish. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $112,000 - $140,000 annually. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $168,000 annually. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 5 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical, dental, and vision. Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok

As a Medical Assistant at PHC you will support the delivery of healthcare by providing clinical care and administrative support as delegated by licensed clinical staff. You will work in accordance with standard and scope established by PHC policies and procedures and will performs work with special consideration for patient safety and infection control policies and procedures. You will work collaboratively with a multidisciplinary team to welcome patients to a safe and inclusive environment and to engage patients in holistic care. This position typically works at PHC Story County Clinic in Ames and is scheduled 40 hours per week, Monday - Friday 8 AM - 5 PM. Our Medical Assistants are occasionally needed to cover other shifts or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. What You Will Do Collaborates with assigned Patient Care Team and others to provide needed healthcare to patients in a clinic setting. Performs assigned workflows efficiently and effectively. Prepares for exam/procedure and assists provider as requested. Facilitates the patient rooming and intake process and obtains accurate patient vital signs per established workflow. Documents patient care accurately and timely in the electronic health record. Completes timely prior authorizations and referrals per established guidelines. Performs point-of-care testing per CLIA guidelines and other established workflows. Ensures service orders are completed timely. Administers medications, immunizations, and treatments per written or standing orders. Provides patient education appropriate to the patient's age and identified learning needs. Completes and accurately documents quality controls per established process. Performs pre-cleaning and transport of contaminated instruments per infection control policies and procedures. Routinely evaluates supply levels in exam rooms, removing expired supplies and restocking as appropriate. Performs other duties as assigned. Qualifications You Need Required High school diploma or equivalent. One year of experience in a medical assistant, patient care technician, certified nurse assistant, phlebotomy, or related clinical position or completion of medical assisting program from an accredited institution. Excellent customer service skills. Effective verbal and written communication skills. Excellent interpersonal, teamwork and collaboration skills with ability for a team approach to care plus develop and maintain effective working relationships with a diverse group of individuals. Organization and priority skills with detail orientation. Professional skills with ability to remain composed in all situations and show empathy. Basic computer skills with proficiency using Microsoft Office applications and electronic health record system. Effective problem-solving skills. Licenses & Certifications: Current Basic Life Support for HealthCare Providers*; current Mandatory Reporter approved for the State of Iowa*. * Must be obtained with Introductory Period if not current. Preferred Effective Medical Assistant skills with ability to utilize universal precautions in patient care. Work experience in a community health center or medical clinic. Effective verbal and written communication skills in Spanish. Phlebotomy skills. Licenses & Certifications: Current Medical Assistant Certification or Registration issued by AAMA, AMT, NCCT or NHA We Take Care of Our People Your experience and skills determine your base pay. The typical hiring range for this position is $18.65 - 23.32 per hour. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including: Generous PTO accrual Eight paid holidays License/certification fee reimbursement for positions requiring licensure or certification Paid time off for continuing education & continuing education reimbursement for positions requiring licensure or certification Tuition reimbursement program 401k with company match Medical insurance Dental insurance Vision insurance Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounted pet insurance PHC Pride rewards program Visit *************************** for a summary of PHC's benefits. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok

Job Description Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Patient Services Director, you will manage the beginning phases of PHC's revenue cycle. The PSD collaborates with clinics, Revenue Cycle Director and billing team, and HIT personnel to ensure efficient processes and workflows that maximize revenue. PSD is responsible for training development (including train-the-trainer models for Clinic Directors), and training deployment for new Patient Access Representatives, Patient Services Specialists, and Call Center Representatives on registration and benefit enrollment activities. PSD creates and enforces workflows to ensure maximum patient collections and minimization of registration related claims denials. Demonstrates iCare values in daily work. What You Will Do Oversees the first step in the Revenue Cycle: patient registration, copay collection, and benefits assignment. Builds workflows and processes to ensure accuracy and efficient customer service at the front desk. Builds metrics and key performance indicators to support efficient and effective registration and benefits enrollment. Monitors metrics and KPIs. Supports Clinic Directors in efforts to meet and exceed established metrics and KPIs. Works closely with Clinic Directors to assure that front office functions are fully integrated and aligned with the overall goals of the organization. Fosters a service-oriented environment. Builds an effective training program that equips front office staff for accurate registration and insurance enrollment. Collaborates with Training Manager to ensure that training program is integrated and consistent with the overall organization training program and methodology. Provides training to Clinic Directors and new front office staff. Supports Clinic Directors as needed with training for existing staff. Builds an audit process to ensure staff are accurately following established workflows. Conducts regular audits and collaborates with Clinic Directors to address audit results. Builds and maintains customer service expectations during the registration process. Maintains knowledge of current health benefit options and practices, Medicaid, Medicare, Commercial Insurance, sliding fee discount program, and outreach along with enrollment activities to ensure patients receive appropriate assistance in applying for health benefits and access to care. Manages Insurance Marketplace outreach and enrollment activities, monitoring the insurance landscape. Serves as PHC's primary contact for the Senior Health Insurance Information Program (SHIIP). Serves as liaison to external insurance and managed care organizations. Provides direct support to Clinic Directors related to their responsibilities for accurate registration, benefits enrollment, and patient collections. Performs other duties as assigned. Qualifications You Need to Bring Required: Bachelors degree in health care administration or business administration or equivalent combination of education and experience Minimum of 3 years of experience in revenue cycle and/or operations in either a medical or dental clinic, benefit administration either directly with patients or in billing, or customer service relations. Minimum of 2 years leadership, supervisory, and /or training experience. Experience working with and knowledge of health benefit options, associated regulations and local entitlement programs. Experience working with and knowledge of revenue systems and software. Leadership and supervisory skills with ability to coach, provide effective feedback and foster team engagement. Organization, prioritization and time management skills with ability to work effectively under minimal supervision Detail oriented with high degree of accuracy. Excellent interpersonal skills with ability to establish and maintain effective working relationships. Excellent verbal and written communication skills. Demonstrates professionalism with ability to maintain composure in all situations. Basic computer skills with proficiency using Microsoft Office products, database programs and systems. Licenses & Certifications: Valid driver's license. Preferred: Bachelor's degree in health care administration, business, public health or related field or equivalent combination of education and experience. Minimum of five years of experience in revenue cycle and/or client operations in either a medical or dental clinic, benefit administration either directly with patients or in billing, and customer service relations. SHIIP Certification preferred. Bilingual, verbal and written language proficiency; English/Spanish preferred. Community Health Center experience. Knowledge of accounts payable and cash collections. Supervisory experience preferred. Experience with electronic medical records. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $63,600 - $79,500 annually. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $95,400 annually. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 5 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical, Dental, & Vision Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok

Job Description Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Pharmacy Technician, you will be under the supervision of a licensed pharmacist, be responsible for providing excellent service to customers by dispensing prescriptions and facilitating pharmacy assistance programs while performing additional support functions that do not require a pharmacist's professional judgment. Coordinate with PHC team members to provide positive service experiences for patients. Demonstrate PHC iCare values in daily work. This position requires proficiency in Spanish and English. What's Great About this Position? Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. What You Will Do Enters prescription orders in pharmacy computer system in a timely manner, ensuring accuracy of all information; looks for duplicate medications and allergies. Performs ongoing data entry to maintain current and accurate databases. Attends to the customer promptly, performing all check-out duties at the counter. Bilingual staff interprets and translates as requested. Fills routine orders for prepackaged non-prescription pharmaceuticals and medical supplies. Counts, packages, and labels medications to assist pharmacists in dispensing prescriptions. Assists patients who are eligible for Pharmaceutical Assistance Program (PAP) and other assistance programs by interviewing the patient, coordinating completion of forms, and tracking application status with the pharmaceutical company. Performs quarterly clinic audits ensuring all regulatory compliance standards are met. Checks for outdated, overstocked and correct medications on site. Assists with stocking and tracking inventory for pharmacy and each clinic. Maintains order and cleanliness in the waiting room. Maintains knowledge of most current formulary, State of Iowa Pharmacy laws and standards and TJC standards Qualifications You Need to Bring Required: High school Degree or equivalent. Proficiency in basic math and algebra with ability to operate a cash register and calculate correct change. Basic computer skills with proficiency using Microsoft Office applications, EMR systems and the internet. Effective verbal and written communication skills. Strong customer service and professional skills with ability to apply efficiency and maintain composure in all situations. Strong interpersonal skills with the ability to effectively work with a diverse population. Reading & comprehension skills with ability to apply attention to detail with a high degree of accuracy. Willingness and ability to learn and become proficient in insurance adjudication and overrides. Bilingual, verbal and written Spanish and English language proficiency. Licenses/Certifications: National Pharmacy Technician Certification from the Pharmacy Technician Certification Board or Institute for Certification of Pharmacy Technicians; Current Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the Iowa Department of Public Health; Current Basic Life Support (BLS) for Health Care Providers Certification recognized by the American Heart Association; Current registration with Iowa Board of Pharmacy. [*Must be obtained within Introductory Period if not current] Preferred: Certified Pharmacy Technician program completed. Experience in a retail pharmacy. Public Health or Community Health Center experience. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $17.00- $21.25 per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $25.50 per hour. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.) Dental insurance Vision insurance Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok | Twitter Monday - Friday, 8:30am - 5pm 40

Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Nurse Practitioner, you will be responsible for providing patient care services to the Primary Health Care, Inc. (PHC) patient population in assigned clinic sites, and occasionally any of the various Outreach Project sites, including, but not limited to, patient homes, school-based clinics, mobile unit(s), shelters, street sites, and any other current or future designated location or PHC site. Works collaboratively with a Patient Care Team to provide, delegate, evaluate, and coordinate comprehensive professional care for patients of all cultures and backgrounds. Meets ever changing healthcare challenges while engaging patients in holistic care. Utilizes established workflows to ensure patient and staff satisfaction and organizational financial success. Demonstrates iCare values in daily work. What's Great About this Position? Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. What You Will Do Provides medical care in accordance with established standards, regulations, and policies and procedures of PHC. Obtains medical histories and performs examination to diagnose and treat patients in person or via telemedicine. Orders diagnostic tests including radiology and laboratory studies and interprets results. Writes medical orders and prescriptions. Performs approved procedures. Provides patient and family education and counseling. Codes patient encounters accurately. Maintains and monitors electronic medical records including history, physical exams, progress notes, and discharge summaries. Ensures complete documentation of medical records within the designated PHC time frame. Completes appropriate correspondence, phone calls, referral documentation, prior authorizations, refills, and letters to patients and referring providers within the designated time frame established by PHC. Actively participates in process improvement work and quality measures consistent with organizational priorities. Collaborates with Patient Care Team members to ensure effective and efficient functioning of the team. Follows and ensures compliance with all regulatory requirements including, but not limited to, risk management, medical records/peer review, accreditation requirements and federal, state, and local regulations. Leads, mentors, trains, and educates employees, students, and residents. Participates in research as desired. Qualifications You Need to Bring Required: Graduate of an approved Nurse Practitioner program and Licensed Women's Health Nurse Practitioner or Certified Nurse Midwife. Experience with and demonstrates patient centered care. Strong organization, prioritization, and time management skills with ability to multi task in a fast-paced environment. Detail oriented with high degree of accuracy. Good listening skills. Proficiency using Microsoft Office applications; willingness and ability to learn data base applications. Excellent verbal and written communication skills. Strong professional skills with ability to interact with others in a calm and empathetic, and efficient manner. Outstanding interpersonal skills with ability to de-escalate difficult situations and work effectively with and serve a diverse population in various environments. Excellent collaboration and team-oriented skills. Outstanding problem-solving skills with analytical and critical thinking capability. License/Certifications: Licensed Nurse Practitioner in the state of Iowa; Board Certified as appropriate for license/specialty; current registration with the Federal Drug Enforcement Administration (DEA) and Iowa Board of Pharmacy Examiners (CSA); *current Basic Life Support (BLS) for Health Care Providers Certification recognized by the American Heart Association; *current Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the Iowa Department of Public Health; valid driver's license and insurance. *Must be obtained during introductory period if not current. [If applicable, *Must be obtained within Introductory Period if not current] Preferred: Community Health Center experience. Bilingual, verbal, and written language proficiency in English/Spanish. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $92,400 - $115,500 annually. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $138,600 annually. Typical schedule for this position is Monday at East Side Clinic 8am - 8pm, Tuesday at Ames Clinic 8am - 5pm, Wednesday at Marshalltown Clinic 8am - 8pm, and Thursday at Ames Clinic 8am - 5pm. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok | Twitter Monday 8am - 8pm, Tuesday - Thursday 8am - 5pm. 40

Job Description Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Quality Assurance Coordinator, you will be responsible for participating in the daily operations of the Supportive Services Team. The Quality Assurance Coordinator assists with work distribution, quality assurance, implementing quality improvement activities, team training, and tracking data as directed by grant requirements. What's Great About this Position? Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. What You Will Do Supports, identifies, develops, and facilitates case management training based on the needs for new employee orientation and ongoing team training. Participates in the day-to-day monitoring of Case Managers' productivity and quality standards using standard work expectations. Completes monthly auditing of case management files and provides feedback to SSM and case managers for improvement, facilitates goal setting with teams and individuals for improvement, and ongoing tracking for improvement. Ensures customer experience standards are maintained In coordination with the SSM, mentors and trains Case Managers on workflows, procedures, data entry, caseload management and organization. Under the direction of the Supportive Services Manager, support department quality/process improvement projects and maintain records of improvement work, visual tracking for the team, and reports on progress. Monitors and documents client contacts, goal progress and significant occurrences, according to grant guidelines, and PHC policy and procedures. Administers the transportation and wellness programs, on-site food pantry, and maintains fleet vehicles in working order. Qualifications You Need to Bring Required: Associate's degree in human services or other related field, or 2 years of experience in a helping profession. 2 years of case management experience Effective verbal and written communication skills. Process/Quality improvement background Proficient in computer skills, including the use of Microsoft Office applications. Willingness and ability to learn health information technology. Organization, prioritization, and time management skills with the ability to manage multiple priorities in a high-volume environment. Detail-oriented with the ability to work independently Professional with the ability to maintain calm in all situations; ability to show empathy while maintaining professional boundaries. Excellent interpersonal skills with the ability to establish and maintain effective working relationships. Preferred: Experience working in a community health center. 1 year as a Case Manager with the Project of Primary Health Care, in good standing Experience with healthcare data or electronic medical records. Experience in a medical environment, including patient registration and use of medical terminology. Language proficiency in Spanish or other languages spoken by PHC's patient population. Proficiency with computer applications including i2i Tracks/population management systems, electronic medical records, etc. Knowledge of third-party payers and associated regulations. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $20.58 - $25.72 per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $30.87 per hour. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical, dental, and vision insurance. Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Learn More About PHC Monday - Friday, 8am - 4:30pm 40

Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Nurse Care Manager, you will be a member of a care team that provides high-quality, holistic healthcare and medical case management to patients living with HIV/AIDS through a client-centered approach using the Chronic Care Model as a framework. Coordinates with PHC team members to provide positive service experiences for patients. Demonstrates PHC iCare values in daily work. What's Great About this Position? Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. What You Will Do Supports and empowers clients throughout the HIV health care continuum to include holistic counseling, problem-solving “barriers to care” issues, and coaching clients as needed regarding treatment and medication adherence, healthy life choices, and self-help behaviors. Provides care coordination to address management of co-morbidities to satisfy HIV health maintenance protocols. Completes RW Part C new patient coordinated intakes accurately and timely, according to established coordinated care workflows. Performs nursing assessment/medical triage of acute medical issues and medication side effects and refers or monitors appropriately. Thoroughly and accurately documents all patient encounters in the electronic medical record and assists with data collection, data management and data integrity according to grant guidelines. Provides HIV and STI education to patients appropriate to their identified learning considerations and needs. Assists with scheduling and tracking of outpatient referrals for program patients. Assists clients in accessing specialty medical, mental health, substance abuse and other support services through community agencies. Qualifications You Need to Bring Required: Registered Nurse with license recognized by the State of Iowa Board of Nursing and BLS certified. Effective verbal and written communication skills. Customer service orientation with excellent interpersonal skills and commitment to service excellence. Ability to work collaboratively and build/maintain professional relationships with a wide variety of people, providers, and agencies. Self-motivated, willing to take initiative and work autonomously. Willing to listen, give instructional feedback and take direction from Clinical Program Director and Program Manager. Problem solving skills with ability to apply critical thinking and assessment within nursing framework. Strong organizational, prioritization and time management skills with ability to multi-task and consistently meet department work schedule as designated. Basic knowledge of Human Immunodeficiency Virus infection and Acquired Immunodeficiency Syndrome. Proficiency using Microsoft Office applications and internet-based applications; willingness and ability to learn different software and databases. Trustworthy with the ability to maintain patient confidentiality. Ability to consistently meet care manager measures and acceptable performance standards. Licenses & Certifications: Current RN license; Current BLS; Current Mandatory Reporter Certification; AIDS Certified Registered Nurse certification required within 4 years, or as funding allows. [If applicable, *Must be obtained within Introductory Period if not current] Preferred: Experience in HIV/AIDS related care. Experience in a Community Health Center. Experience in community health or public health programs. Experience in case management and the Chronic Care Model. Experience with Electronic Medical Records. Experience with Health Registry systems. Knowledge of community resources. Written and verbal bi-lingual language skills in English and Spanish. Advanced computer skills; database experience and desktop publishing. Baccalaureate degree in nursing or a related field. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $51,600 - $64,500 annually. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $77,400 annually. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.) Dental insurance Vision insurance Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok | Twitter

Job Description As an Interpreter at PHC, you will provide excellent customer service to patients, clients, providers, and staff. You will provide comprehensive simultaneous and asynchronous interpretation for non-English speaking people, their families and health center staff to ensure that language barriers do not impede the delivery of high-quality medical care, contributing to improved patient outcomes and satisfaction. You will support Patient Care Teams in following workflows to maximize patient and staff satisfaction, as well as clinic financial success. This role is essential in promoting understanding, trust, and effective healthcare delivery within the community served by PHC. This position typically works at PHC at Mercy Family Medicine Residency Clinic and is scheduled Monday - Friday 8 AM - 4:30 PM. You may occasionally be needed to cover other shifts or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. What You Will Do Provides accurate and effective interpretation of the patient or client encounter, including medical or dental procedures. Interaction may occur in person and/or on the telephone. Explains written documents, correspondence and brochures to ensure understanding of patients/clients. Provides information and consultation to health center staff regarding cultural or ethnic issues. Prioritizes patient appointments according to guidelines and achieves visit expectations of a minimum of 9 patient visits per session. Refers patient concerns/issues to appropriate Patient Care Team member. Performs other support duties as assigned. Qualifications You Will Need High School Diploma or equivalent. A minimum of 1 year experience as interpreter and translator. Bilingual in Spanish and English and familiarity with culture involved. Basic computer skills with proficiency using Microsoft Office applications, EMR and internet-based application. Ability to explain written documents in another language. Excellent customer service skills. Strong problem-solving and analytical skills with ability to apply critical thinking. Demonstrates professionalism with ability to remain calm in all situations and show empathy. Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals. Organization and prioritization skills. Team oriented with ability to work collaboratively and build/maintain professional relationships at all levels. Detail oriented with high degree of accuracy. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $15.50-19.40. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum of $23.25 per hour. In addition to base pay, PHC offers a comprehensive benefits package, including: Generous PTO accrual Eight paid holidays License/certification fee reimbursement* Paid time off for continuing education & continuing education reimbursement* Tuition reimbursement program 401k with company match Medical, dental, vision Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounted pet insurance PHC Pride rewards program Visit *************************** for a summary of PHC's benefits. *Applies to positions requiring clinical licensure or certification. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok