How to hire a project manager technical support

How to hire a project manager technical support, step by step

Here's a step-by-step project manager technical support hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a project manager technical support job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new project manager technical support
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the project manager technical support you need to hire. Certain project manager technical support roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A project manager technical support's background is also an important factor in determining whether they'll be a good fit for the position. For example, project managers technical support from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of project managers technical support.

   Type of Project Manager Technical Support	Description	Hourly rate
   Project Manager Technical Support	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$17-49
   Support Lead	A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members... Show more	$30-56
   Information Technology Support Manager	Information technology support manager primarily supervises information technology support staff, oversees system and software maintenance, and repairs. They assist with computer equipment installation and purchasing and maintaining a secure network and connectivity for users... Show more	$36-68

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Technical Support
   • Project Management
   • Database
   • Network Infrastructure
   • Desktop Support
   • SQL Server
   • Troubleshoot
   • Customer Support
   • Technical Project
   • ITIL
   • PC
   • Project Plan
   • SLA
   • Unix

   Check all skills

   Responsibilities:

   • Manage lifecycle of incidents in adherence to ITIL framework of best practices.
   • Manage and coordinate engineers in the network support environment consisting of UNIX and Novell servers, Cisco routers and switches.
   • Manage external vendors including QA and software development studios to help expedite increase project workload.
   • Manage large scale/multi-team projects for multi-million dollar clients requesting international VPN, frame relay, multiprotocol or SNA connectivity.
   • Review, evaluate and formulate project plans, while keeping PMO industry and ITIL standards, schedules and budgets.
   • Review SLA and operational metrics with customers.

3. Make a budget

   Including a salary range in your project manager technical support job description is a great way to entice the best and brightest candidates. A project manager technical support salary can vary based on several factors:

   • Location. For example, project managers technical support' average salary in florida is 50% less than in california.
   • Seniority. Entry-level project managers technical support earn 65% less than senior-level project managers technical support.
   • Certifications. A project manager technical support with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a project manager technical support's salary.

   Average project manager technical support salary

   $61,581yearly

   $29.61 hourly rate

   ---

   Entry-level project manager technical support salary

   $36,000 yearly salary

   Updated December 18, 2025

4. Writing a project manager technical support job description

   A project manager technical support job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a project manager technical support job description:

   Project manager technical support job description example

   Job Descirption:
   
   Provides highly professional, supervisory, administrative, and technical work in developing, budgeting, planning, managing, and executing projects concerning water resources, coastal resources, dredging, stormwater and drainage, energy, solid waste and recycling, and other matters as assigned by the Town Engineer and the Director of Public Works; with primary emphasis in the areas of water and wastewater management. May be required to design, develop, and stamp, engineering drawings and specifications. High level planning and execution of other DPW engineering/technical functions as assigned. Assists the Town Engineer in creating Capital Improvement Project (CIP), Comprehensive Wastewater Management Plan, and Operating budgets; and managing projects as assigned. Perform all other related work as required.
   
   Minimum Qualifications:
   
   Bachelor of science degree in civil engineering (advanced degrees preferred) plus five to ten years of progressively responsible relevant experience in the design, construction and supervision of construction of large complex projects in Massachusetts; or any equivalent combination of education and experience.
   
   Licensed as a professional civil engineer in the state of Massachusetts or reciprocative state.
   
   Class D drivers license required.
   
   Additional Qualifications:
   
   Thorough knowledge of the principles and practices of civil engineering and of the materials, methods and techniques of public works construction. Knowledge of state and federal rules and regulations governing construction, wastewater and water treatment and conveyance, and water quality. Technical knowledge and experience in design, construction and inspection problems commonly encountered in municipal engineering activities. Knowledge of Massachusetts procurement laws, contract administration and project management. Knowledge of capital planning. Working knowledge of computer applications related to engineering functions.
   
   Proven ability to design, supervise, manage and plan large-scale complex projects. Ability to interpret and follow engineering and architectural plans. Ability to develop and effectively manage large construction budgets. Ability to conduct cost analyses, value engineering and cost management for large-scale construction projects. Ability to prepare comprehensive reports. Ability to prepare and administer grants. Demonstrated ability to meet and deal appropriately and effectively with a large variety of people. Demonstrated ability to plan, assign and supervise the work of subordinates; and to evaluate their performance. Ability to work in a close-knit, team environment.
   
   Strong communication and presentation skills. Proficiency in the use of computers including word processing, spreadsheets, database, PowerPoint, CAD, and engineering design software. Team oriented attitude.
   
   $1,726.21 weekly + benefits
   
   Apply: www.townofbarnstable.us under employment
   
   Deadline: Open Until Filled

   Copy this example

   

5. Post your job

   To find the right project manager technical support for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with project managers technical support they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit project managers technical support who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your project manager technical support job on Zippia to find and recruit project manager technical support candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting project managers technical support requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   Sometimes, it's not enough to interview project manager technical support candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new project manager technical support

   Once you've selected the best project manager technical support candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new project manager technical support. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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