How to hire a quality training manager

How to hire a quality training manager, step by step

Here's a step-by-step quality training manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a quality training manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new quality training manager
• Step 8: Go through the hiring process checklist

Post a quality training manager job for free, promote it for a fee

Post free

1. Identify your hiring needs

   The quality training manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect quality training manager also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list presents quality training manager salaries for various positions.

   Type of Quality Training Manager	Description	Hourly rate
   Quality Training Manager	Training and development specialists plan, conduct, and administer programs that train employees and improve their skills and knowledge.	$22-52
   Epic Credentialed Trainer	Epic credential trainers are professionals who are trained at the hospital client where they provide training to users. The responsibilities of the trainers include the delivery of end-user training and assistance in technicalities... Show more	$27-48
   Quality Supervisor	A quality supervisor is a professional who manages and implements the quality assurance and control systems of a company to ensure the proper execution of products and customer satisfaction. Quality supervisors oversee a team of quality control analysts and train them on the latest product standards... Show more	$20-40

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Quality Standards
   • Professional Development
   • Quality System
   • Training Programs
   • QA
   • Process Improvement
   • Customer Service
   • ISO
   • Internal Audit
   • Customer Satisfaction
   • Training Materials
   • KPIs
   • FDA
   • Subject Matter Experts

   Check all skills

   Responsibilities:

   • Lead business system development in new aerospace start-up facility with industry-unique process concept.
   • Design QA continuity plan in alignment with regulatory compliance and business goals.
   • Perform QA reviews, develop coder training and mentore coding and auditing staff members.
   • Earn certification as ISO internal auditor.
   • Design numerous training/qualification programs to support GMP compliance.
   • Satisfy all requirements necessary for maintaining ISO 9000 and ISO 14000 certifications ultimately passing multiple successful external audits.

3. Make a budget

   Including a salary range in your quality training manager job description is a great way to entice the best and brightest candidates. A quality training manager salary can vary based on several factors:

   • Location. For example, quality training managers' average salary in west virginia is 57% less than in california.
   • Seniority. Entry-level quality training managers earn 57% less than senior-level quality training managers.
   • Certifications. A quality training manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a quality training manager's salary.

   Average quality training manager salary

   $71,620yearly

   $34.43 hourly rate

   ---

   Entry-level quality training manager salary

   $47,000 yearly salary

   Updated December 19, 2025

4. Writing a quality training manager job description

   A quality training manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a quality training manager job description:

   Quality training manager job description example

   This position is a Remote position. Candidates in our list of registered states will be considered based on qualifications and ability to adhere to local employment laws.
   
   NOTE: The selected candidate for this position will work remotely and, though location is flexible, will require vetting and final approval prior to offer and/or start. The following is a list of states that are not currently approved for remote work at AEP.
   
   AK, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, parts of WA, parts of CA, WY, US Territories
   
   Responsible for analyzing and coordinating the training needs for the Customer Solutions Centers. Develop, coordinate, instruct and evaluate training programs and ensure employees are properly trained. Serve as a resource to supervision in utilizing training to improve work group performance. Monitors and evaluates customer interactions by listening to calls in progress or in the system. Scores monitored calls as assigned.
   ESSENTIAL JOB FUNCTIONS are listed below:
   
   1.) Evaluate the effectiveness of training programs, curriculum, materials, facilities, and Trainers to develop continuing improvement plans.
   
   2.) Develop partnerships with CSC Leadership.
   
   3.) Conduct quality call monitoring and evaluations of customer interactions by listening to calls in progress or in the system. Scores monitored calls using standard evaluation methodologies.
   
   4.) Participates in calibration sessions with CSC Managers and Supervisors.
   
   5.) Make suggestions for change to accurately evaluate and measure quality performance in changing environment.
   
   6.) Identify trends and training needs and provide results to the CSC Leadership Team. Requirements BASIC QUALIFICATIONS:
   
   Education requirements are listed below: Bachelor of Arts or Science Degree required or Associate Degree and 2 or more years' of Customer Service experience required.
   
   Work Experience requirement listed below:
   
   2 years' Customer Operations Associate or direct Customer Service experience required.
   
   Required License(s)/Certification(s) are listed below: Quality and Training Certification will be considered a plus.
   OTHER REQUIREMENTS:
   
   Physical demand level is Sedentary

   Copy this example

   

5. Post your job

   There are a few common ways to find quality training managers for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your quality training manager job on Zippia to find and recruit quality training manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting quality training managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new quality training manager

   Once you've decided on a perfect quality training manager candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a quality training manager?