by Lindy Gullett, PhD
More and more people are calling businesses as part of their decision-making process for making a purchase. DialogTech's conversation intelligence technology analyzes consumer phone calls and turns this information into data that businesses can use.
DialogTech wants to revolutionize how brands use consumer conversations to deliver better business results. Their mission may sound simple, but it has endless applications and possibilities.
Marketers use DialogTech to understand how to make better advertising decisions that drive high-quality phone calls to their business. Their AI-powered platform helps marketers connect the dots between a customer's online behavior and the phone calls they make.
DialogTech has six core values: commitment to excellence, innovation, collaboration, honesty, accountability, and selflessness. Those values aren't just words on a page; they're at the core of the DialogTech experience. During the entire interview process, DialogTech digs into whether candidates truly reflect the company's values. The company has specific interview questions that tap into each value. Is an individual honest? Is the individual selfless? Do they have the company's best interest at heart?
Everyone at DialogTech is on the same team. As Senior Content Marketing Manager Kayla Hammersmith says, "I really appreciate how open everybody is to sitting down and really having a discussion about how projects are going. Everybody is very accessible. Everybody is very open. Everybody is busy and their schedules are packed, but they will always make time to talk to you, and we are part of the same team." Historically, bonuses at DialogTech have even been tied to the company's overall success. DialogTech is a collaborative environment. Everyone pitches in to help. Everyone is committed not just to their own projects but also to the success of the company as a whole.
In 2015, the women of DialogTech started a Women's Group. In the beginning, the Women's Group was unofficial, but it made big impacts. The group presented an updated parental leave policy to DialogTech's leadership team that was incorporated into the company benefits. Now an official group, the Women's Group has large quarterly gatherings and other smaller, more frequent events. They even bring in speakers and host workshops. And they also have monthly small group meetups to discuss issues for females in the tech industry. They discuss initiatives and push for constant improvement and growth. Talent Acquisition Manager Mara Romanelli says, "Seeing a group like this have such a huge impact on the organization was so inspiring. We came up together, and we made actual change happen." DialogTech now has a variety of resource groups that give voice to the diverse staff throughout the company.
The staff at DialogTech truly love their jobs. When interviewees tour the office, they are greeted by smiles and hellos. When you walk around the office, you feel people having a good time. That doesn't mean that people aren't also passionate about their work. Team members at DialogTech are smart, driven, and growth oriented. But DialogTech also recognizes that maintaining that passion requires work-life balance. DialogTech team members have unlimited PTO and the flexibility to pop out of the office for doctor's appointments and other life responsibilities. And when they stay on-site, they are privy to some great perks, like a nursing mother's room, a meditation room with mats and essential oils, free weekly yoga classes, and an in-building gym.
