Rivers Casino & Resort Schenectady jobs in Pittsburgh, PA

Restaurant Attendant - Rivers Casino Pittsburgh As a Restaurant Attendant, you will play a crucial role in maintaining a welcoming atmosphere for our guests. Your responsibilities include greeting patrons with a warm smile, possessing in-depth knowledge of procedures, and ensuring the restaurant is impeccably set for business. Responsibilities: * Responsible for delivering food orders from the kitchen to the customers * Demonstrate comprehensive knowledge of job-related procedures. * Verify the restaurant's cleanliness and readiness for service. * Familiarity with menu items, specials, and pricing. * Accurately and completely take guest orders. * Complete all side work and assigned duties promptly. * Offer assistance to guests regardless of seating. * Uphold standards by setting examples through appearance and work ethic. * Handle guest complaints or issues promptly and courteously. * Prioritize safety and accident prevention in all job duties. * Facilitate communication between shifts. * Stay updated on all Departmental Policies and Procedures. * Adhere to cash handling procedures. * Maintain a proper uniform, name tag, and a neat and clean appearance. * Perform any other specified or assigned duties. Qualifications (Knowledge, Skills, and Abilities): * Outstanding interpersonal communication skills in English for effective interaction with guests and team members. * Prior experience is beneficial, showcasing sound judgment. * Cooperative, helpful, and friendly nature. * Maintain a neat, clean, and well-groomed appearance. * Successful completion of the pre-employment process. * Flexible availability, including holidays and varied shifts. Physical Requirements: * Prolonged periods of standing and working in the kitchen * Must be able to lift up to 50 pounds frequently. The above duties and responsibilities are representative. Full job descriptions available upon hire.

Summary: Acting as a consultant to the business, this role assists with the implementation of HR Programs to develop exceptional employee engagement in alignment with business and cultural objectives. This role provides core human resources support to the client groups, particularly in the areas of performance management, team building, investigations, change management, leadership development, and discipline. Responsibilities: * Serves as first point of contact to Team Members and internal client groups regarding general human resources related questions/issues providing accurate and appropriate information or guidance, or escalates when appropriate. * Collaborate with the Training Department to provide input for development and subject matter expert support for managing Team Member performance * Collaborate with department managers and Team Members to develop effective communications, working relationships, and behaviors/competencies that drive the desired culture change. * Prepare, maintain, and track employee relations issues and outcomes. Make recommendations to improve culture and Team Member experience. * Assist with document preparation and attend UC Hearings, acting as the employer representative. * Facilitate meetings to provide guidance on performance counseling, disciplinary actions and terminations. Facilitates conflict resolution. * Guide Department Managers through Team Member survey action planning and follow up. * Provide guidance and interpretation of policies, procedures and employment law. Assist and guide managers in understanding how to properly document, communicate and enforce them appropriately. * Monitor employee relations issues to ensure compliance with the Team Member Handbook policies and procedures, federal, state and local employment laws and regulations. * Handles and assists when requested with Team Member investigations, from start to finish within the required time working with other resources as necessary. * Perform other duties as assigned Minimum Qualifications: * Bachelor degree in human resources management, business, or equivalent field preferred * Minimum of 2 years of Human Resources experience preferred * Positive approach to the workplace. * Excellent communication skills in English, both written and oral at all levels of the organization. * Strong attention to detail, excellent interpersonal skills, and the ability to quickly establish strong working relationships are key. * Sense of urgency. * Proficient in Google Suites or equivalent. * Must be able to work with and maintain high levels of confidential information in a professional manner. Certifications: * Must be able to obtain a Pennsylvania Gaming License. Rivers Casino will assist in the application process and pays the fee associated with this license. Physical Requirements: * Regular bending, stretching, twisting, and reaching * Ability to use a computer, interpret documents, and read, write, and speak in English * Ability to comprehend complex information and prepare written reports The above duties and responsibilities are representative. Full job descriptions are available upon hire.

Essential Duties and Responsibilities: * Provides the highest level of service to our guests, maintaining a friendly and approachable demeanor. * Welcomes guests as they enter the casino with a smile. * Maintains the highest level of vigilance at casino entrances with specific regard to the prevention of underage persons from entering the facility. * Requests to see identification from all visitors who appear 30 years old or younger. * Follows department Standard Operating Procedures in regards to the process of verifying identification. * Performs specific security duties as outlined by the Security Department policies and procedures to ensure the protection of all company assets as well as the safety and welfare of guests and team members. * Prepares reports as required. * Assist in the implementation of emergency procedures. * Handles patrons inquires and complaints and will solicit the support of a Supervisor Security as necessary. * Monitors fire alarm system * Maintains shift activity log and prepares reports as required. * Must be able to walk, run, stand, kneel, stretch, push, pull and pull weight for a full 8 hour shift. * Enters Team Members information into the access and key control systems. * Answers calls to security operations and the security podium. Will dispatch Security Department personnel as required. * All other duties as assigned Qualifications: * Prior experience in law enforcement, military, or security field. * High School diploma or equivalent. * Excellent oral and written communication skills. * Knowledge in various computers programs including Microsoft Office (Word, Excel, etc.) preferred. * Must be able to walk, run, stand for long periods of time, kneel, stretch, push, pull and pull weight for a full 8 hour shift * Ability to communicate with Team members and guests * Ability to be a TEAM player * Ability to successfully fulfill the pre-employment process * Ability to work flexible shifts and days of the week including holidays * Ability to obtain and maintain all necessary licensing Certifications: * Must be able to obtain a Pennsylvania Gaming License. Rivers Casino will assist in the application process and pays the fee associated with this license. The above duties and responsibilities are representative. Full job descriptions are available upon hire.

Are you looking for a job that truly works around your schedule? Our bustling Food & Beverage team at Rivers Casino Pittsburgh is seeking reliable and energetic Flexible Team Members to join our Food & Beverage department! This is a fantastic opportunity to pick up shifts when you are free and work as much as you want. You'll get to choose what job you sign up for, working across a variety of crucial roles within our Banquets, Restaurants, and Beverage teams. We are committed to a vibrant workplace built on core values: FUN, Service, Integrity, and Respect . What You'll Be Doing As a Flexible Team Member, you will support the Food & Beverage department by taking on various roles as needed. You will have the opportunity to sign up for shifts and work across several different areas, including: * Banquet Setup: Assisting with the preparation and staging of event spaces. * Busser: Supporting restaurant staff by clearing tables and resetting dining areas. * Restaurant Greeter: Welcoming guests and managing seating in our dining venues. * Cashier: Handling guest transactions and processing payments. Minimum Commitment: We ask that you work a minimum of one shift per month based on your availability. Compensation & Perks * Competitive Hourly Pay: Base pay starts at $17.00 per hour and may increase based on the position you are working. * Weekly Pay: Get paid each week on Thursdays. * Flexible Schedule: Work when you can! Sign up for shifts that fit your availability . * Paid Time Off (PTO): All Team Members earn Paid Time Off, which you can use or cash in. * Free Onsite Parking: Skip the stress of parking and use our Team Member parking lot. How to Apply If you are a reliable team player looking for competitive pay and a flexible schedule, apply today!

Job Title: Wheelhouse Sports Bar Server at Rivers Casino Pittsburgh Join our dynamic team at Rivers Casino Pittsburgh as a Wheelhouse Sports Bar Server, where you'll play a key role in ensuring exceptional customer service. Your primary responsibility will be to ensure that all guests are treated with promptness, professionalism, and courtesy. Responsibilities: * Welcome every guest with a warm smile and adhere to the sequence of service for an excellent guest experience. * Take orders precisely and efficiently, ensuring accuracy and completeness. * Demonstrate a comprehensive understanding of all operational procedures related to the job and ensure that the restaurant is impeccably set and prepared for business, maintaining high standards of cleanliness. * Maintain knowledge of menu items, specials, and prices, and utilize the pivot point system for accurate food placement. * Complete all side work and assigned duties promptly and effectively, setting an example with your work ethic and appearance. * Offer assistance to all guests, irrespective of their seating location, and handle any guest concerns or issues promptly and courteously. * Maintain a clean and hygienic work area at all times, adhering to safety standards and accident prevention protocols. * Foster effective communication between shifts, staying informed about departmental policies, procedures, and any schedule changes. Qualifications: * Previous restaurant serving experience is preferred. * Excellent interpersonal communication skills in English, enabling effective interactions with both guests and team members. * Capacity to work efficiently under pressure and a history of demonstrating sound judgment. * Commitment to maintaining a well-groomed appearance. * Compliance with all departmental rules, procedures, and safety measures * Ability to work a flexible schedule, including holidays. Physical Requirements: * Physical ability to stand, walk, bend, with the capacity to lift and push up to 50lbs. The above duties and responsibilities are representative. Full s are available upon hire. Job Title: Wheelhouse Sports Bar Server at Rivers Casino Pittsburgh Position Summary: Join our dynamic team at Rivers Casino Pittsburgh as a Wheelhouse Sports Bar Server, where you'll play a key role in ensuring exceptional customer service. Your primary responsibility will be to ensure that all guests are treated with promptness, professionalism, and courtesy. Responsibilities: * Welcome every guest with a warm smile and adhere to the sequence of service for an excellent guest experience. * Take orders precisely and efficiently, ensuring accuracy and completeness. * Demonstrate a comprehensive understanding of all operational procedures related to the job and ensure that the restaurant is impeccably set and prepared for business, maintaining high standards of cleanliness. * Maintain knowledge of menu items, specials, and prices, and utilize the pivot point system for accurate food placement. * Complete all side work and assigned duties promptly and effectively, setting an example with your work ethic and appearance. * Offer assistance to all guests, irrespective of their seating location, and handle any guest concerns or issues promptly and courteously. * Maintain a clean and hygienic work area at all times, adhering to safety standards and accident prevention protocols. * Foster effective communication between shifts, staying informed about departmental policies, procedures, and any schedule changes. Qualifications: * Previous restaurant serving experience is preferred. * Excellent interpersonal communication skills in English, enabling effective interactions with both guests and team members. * Capacity to work efficiently under pressure and a history of demonstrating sound judgment. * Commitment to maintaining a well-groomed appearance. * Compliance with all departmental rules, procedures, and safety measures * Ability to work a flexible schedule, including holidays. Physical Requirements: * Physical ability to stand, walk, bend, with the capacity to lift and push up to 50lbs. The above duties and responsibilities are representative. Full job descriptions are available upon hire.

Title: Guest Services Representative - Rivers Casino Call Center Job Summary: Join our team at Rivers Casino as a Guest Services Representative in our fast-paced and dynamic call center. As a key point of contact for our guests, you will be responsible for handling incoming and outgoing calls, reservations, inquiries, and promoting our casino offerings. We are seeking a dedicated individual who is passionate about delivering exceptional customer service and contributing to our overall guest experience. Key Responsibilities: * Utilize various systems to efficiently manage incoming and outgoing calls and provide accurate information. * Operate the switchboard phone system, ensuring prompt and courteous handling of all calls. * Screen and transfer calls to appropriate departments, ensuring effective communication and routing. * Proactively gather guest information for follow-up, contributing to our outbound calling program. * Maintain and update the phone directory and tree, ensuring accurate and up-to-date information for seamless communication. * Assist with reservations, upselling where possible, and providing accurate information about our promotions and packages. * Communicate effectively and respectfully with customers through various channels, including phone, email, and messaging. * Stay informed about the latest casino promotions, social media activity, and digital campaigns to provide accurate information to guests. * Handle guest inquiries, complaints, and requests promptly and professionally, escalating when necessary. * Maintain confidentiality of guest information and handle sensitive data with discretion. * Maintain knowledge of the casino and hotel amenities, including operational hours and relevant policies. * Perform other duties as assigned to contribute to the smooth functioning of the call center and overall guest experience. Qualifications: * Previous experience in a high-volume call center preferred. * One or more years of hospitality reservations experience is advantageous. * Demonstrated ability to provide excellent guest service. * Strong multitasking abilities and prioritization skills. * Proficiency in communication, both verbal and written, in English. * Familiarity with computer systems and software, including Microsoft Office and Google Suite. * Strong interpersonal skills and a friendly, team-oriented attitude. * Willingness to work flexible shifts, including weekends, holidays, and special events. Physical Requirements: * Prolonged periods of sitting * Physical ability to handle bending, reaching, and lifting up to 25lbs. * Must have the ability to read, analyze, and interpret documents * Must have the finger/hand dexterity to maneuver on a computer keyboard and other office machinery. The above duties and responsibilities are representative. Full job descriptions available upon hire.

Essential Job Functions: * Supervisor * Welcomes guests to the Sportsbook room and explains Sportsbook promotional programs to potential guests and keeps guests informed of all promotional activities and events. * Responsible for being well-versed in the products and services offered in the Sportsbook room and the ability to promote them to guests in a confident and efficient manner. * Communicates and explains wagering to new guests and is able to use simple terms to communicate the process of wagering. * On an as needed basis, responsible for placing tickets, verifying and/or processing winning tickets * Must maintain strict confidence of any and all confidential and proprietary information disclosed by Rivers Casino Pittsburgh, team member of Rivers Casino Pittsburgh, or a guest of Rivers Casino Pittsburgh * Clearly communicate all pertinent information and any irregularities to your manager. * Resolves complaints and difficult situations in a calm and patient manner. * Ensures compliance with Pennsylvania Gaming Control Board regulations, the company's internal controls and departmental procedures. * Ensure the Sportsbook area is clean and in proper working condition daily. * Supervise, assist, and train Writer Sportsbook. * Manages R1SE observations to ensure completeness and accuracy. * Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix. * Approves all Sportsbook over-the-limit wagers for the property within prescribed guidelines. * Close out Writer Sportsbook at the end of the shift and ensure money has been transferred to the main cage. * Ensure compliance with currency transaction requirements, Title 31, and money laundering and other gaming requirements. * All duties are to be performed in accordance with departmental and property policies, practices, and procedures. * When starting a shift as a Supervisor Sportsbook, the Team Member may dual rate down once to serve as a Writer Sportsbook, but may not dual rate back up again in the same shift. The position may never approve or verify their own work. This includes any forms or procedures that require a Supervisor Sportsbook and Writer Sportsbook to verify, inspect or sign. This position may not void transactions that were written by the designated Dual Rate employee while working as a Writer Sportsbook. Separate credentials will be utilized while performing duties as either a Supervisor Sportsbook or Writer Sportsbook. * Writer * Responsible for obtaining a cash bank at the start of each business day and returning the bank at the end of each business day. * Maintains an accurate count of all money and reconcile daily summaries of transactions to balance cash drawer. * Responsible for placing, writing and processing tickets as requested by guests. * Responsible for verifying and processing winning tickets. * When starting a shift as a Writer Sportsbook, the Team Member may dual rate up once to serve as a Supervisor Sportsbook, but may not dual rate back down again in the same shift. The position may never approve or verify their own work. This includes any forms or procedures that require a Supervisor Sportsbook and Writer Sportsbook to verify, inspect or sign. This position may not void transactions that were written while working as a Writer Sportsbook. Separate credentials will be utilized while performing duties as Supervisor Sportsbook or Writer Sportsbook. * When starting a shift as a Writer Sportsbook, the Team Member must count down their drawer, obtain another Supervisor sign off before assuming duties as a Supervisor * Complies with all internal controls and procedures related to departmental operations * Handles guest's questions and disputes; resolving complaints and difficult situations in a calm and patient manner. * Ensures compliance with Pennsylvania Gaming Control Board regulations and with the company's internal controls. Qualifications (Knowledge, Skills, and Abilities): * Must be 18 years of age or older. * High school diploma or GED is required. * Must be able to obtain and maintain a gaming license issued by the Pennsylvania Gaming Control Board. * Excellent communication and customer service skills. * Ability to communicate in English verbally and in written format with Team members and guests. * Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust. * Minimum one (1) year prior cashiering/money handling experience preferred. * Must be able to work flexible shifts including nights, weekends, and holidays. * Must have previous experience working as a Supervisor. * Must have a minimum of one (1) year experience in sports betting, gaming, or related.

Job Title: Production Steward/Dishwasher Job Summary: As a Production Steward, you will play a crucial role in ensuring the cleanliness and sanitation of our food and beverage department. Your responsibilities will include handling various cleaning equipment, maintaining kitchen equipment and areas, and contributing to the overall smooth operation of our culinary facilities. Responsibilities: * Thoroughly clean and sanitize kitchenware including china, glassware, silverware, flatware, pots, and pans. * Ensure adequate stock of necessary supplies for restaurant and banquet kitchens. * Operate industrial dishwashing machinery and other cleaning equipment. * Maintain cleanliness and sanitation of kitchen equipment and food preparation areas. * Clean and sanitize restaurant tables, chairs, and surrounding areas. * Perform regular trash removal from all work areas. * Use industrial-strength cleaning chemicals as necessary. * Assist with other duties as assigned. Qualifications: * Ability to work collaboratively with other team members. * Commitment to maintaining high cleanliness and safety standards. * Willingness to work flexible shifts, including weekends and holidays. Physical Requirements: * Capable of lifting and carrying weights ranging from 20 to 75 pounds. * Ability to push and pull carts and other equipment up to 100 pounds. * Ability to stand, walk, bend, reach, and lift throughout the shift. The above duties and responsibilities are representative. Full job descriptions available upon hire.

Essential Job Functions: * Responds to all medical related incidents on the property. * Performs specific security duties as outlined by the Security Department policies and procedures to ensure the protection of all company assets as well as the safety and welfare of guests and team members. * Prepares reports as required. * Verify patron's identification to prevent those under the age of 21 from gaining to the Rivers Casino Pittsburgh property. * Assist in the implementation of emergency procedures. * Handles patrons inquires and complaints and will solicit the support of a Supervisor Security as necessary. * Can be required to operate as Security Officer I, II, and III when needed. * All other duties as assigned Qualifications: (Knowledge, Skills, and Abilities): * Pennsylvania Emergency Medical Technician or Emergency Medical Responder certification * High School diploma or equivalent. * Casino hotel experience preferred * Excellent oral and written communication skills. * Knowledge in various computers programs including Microsoft Office (Word, Excel, etc.) preferred. * Must be able to walk, run, stand, kneel, stretch, push, pull and pull weight for a full 8 hour shift * Ability to communicate with Team members and guests * Ability to be a TEAM player * Ability to successfully fulfill the pre-employment process * Ability to work flexible shifts and days of the week including holidays * Ability to obtain and maintain all necessary licensing

The Utility Engineer is responsible for supporting the maintenance and upkeep of the casino's public areas, landscaping, and equipment. This position includes a range of tasks such as trash clean-up, landscaping maintenance, equipment movement, and assisting senior engineers. The role requires a hands-on individual who can handle routine maintenance tasks, provide excellent customer service, and work effectively as part of a team. Essential Duties and Responsibilities: * Maintain public areas, including trash clean-up, pressure washing, emptying trash receptacles, and sweeping hardscapes. * Perform landscaping tasks such as trimming, mowing, planting, watering, and general care of plants, trees, shrubs, and grassy areas. * Handle routine maintenance calls involving moving equipment, materials, barricades, and filters as assigned. * Assist senior engineers when needed and serve as a parts and tool runner. * Perform winter duties, including snow removal and salt application. * Escort contractors as required by PGCB regulations. * Perform other duties as assigned by management. Qualifications (Knowledge, Skills, and Abilities): * Must hold a valid driver's license and meet Rivers Casino's insurance policy requirements. * Ability to manage multiple tasks and projects effectively. * Strong customer service skills. * Able to work independently and as part of a team. * Adhere to all policies, including attendance, appearance, safety, and security protocols. * Must have flexible availability, including evenings, weekends, and holidays. * Physically capable of continuous use of hands, seeing and hearing * Frequently required to stand, walk, and push/pull. Occasionally required to bend, stoop, kneel, and reach. * Excellent communication skills to interact effectively with team members and guests in English Certifications: * Must be able to obtain a Pennsylvania Non-Gaming License. Rivers Casino will assist in the application process and pays the fee associated with this license. Physical Requirements: * Prolonged periods of standing, walking and sitting * Regular bending, stretching, twisting, and reaching * Ability to push/pull objects weighing up to 50 pounds frequently The above duties and responsibilities are representative. Full job descriptions are available upon hire.

Essential Job Functions: * Welcomes guests to the Sportsbook room displaying the three R1SE behaviors in every interaction. * Explains Sportsbook promotional programs to potential guests, hands out informational brochures and keeps guests informed of all promotional activities and events. * Responsible for being well-versed in the products and services offered in the Sportsbook room and the ability to promote them to guests in a confident and efficient manner. * Communicates effectively when explaining wagering to new guests and is able to use simple terms to communicate the process of wagering. * Responsible for obtaining a cash bank at the start of each business day and returning the bank at the end of each business day. * Maintains an accurate count of all money and reconcile daily summaries of transactions to balance cash drawer. * Responsible for placing, writing and processing tickets as requested by guests. * Responsible for verifying and processing winning tickets. * Complies with all internal controls and procedures related to departmental operations. * Must maintain strict confidence of any and all confidential and proprietary information disclosed by Rivers Casino Pittsburgh, team member of Rivers Casino Pittsburgh, or a guest of Rivers Casino Pittsburgh * Clearly communicate all pertinent information and any irregularities to your supervisor or manager. * Handles guest's questions and disputes; resolving complaints and difficult situations in a calm and patient manner. * Ensures compliance with Pennsylvania Gaming Control Board regulations and with the company's internal controls. * Ensure compliance with currency transaction requirements, Title 31, and money laundering and other gaming requirements. * Performs other duties as assigned. Qualifications (Knowledge, Skills, and Abilities): * Must be 18 years of age or older. * High school diploma or GED is required. * Must be able to obtain and maintain a gaming license issued by the Pennsylvania Gaming Control Board. * Excellent communication and customer service skills. * Ability to communicate in English verbally and in written format with Team members and guests. * Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust. * Minimum one (1) year prior cashiering/money handling experience preferred. * Must be able to work flexible shifts including nights, weekends, and holidays.

The Cage Cashier provides high-level guest service and handles various monetary transactions, including check cashing, chip and voucher redemption, and sports wagering. This role requires adherence to policies, safeguarding company assets, and maintaining confidentiality. Candidates must possess excellent communication skills, be able to work flexible shifts, and tolerate a fast-paced casino environment. Physical demands include standing, walking, lifting up to 25 pounds, and frequent bending, along with the ability to handle cash accurately and obtain necessary licensing. Essential Duties and Responsibilities: * Perform various monetary transactions for guests, including check cashing, chip redemption, lottery, voucher redemption, and sports wagering ticket redemption. * Provide exceptional guest service while adhering to department and property policies. * Understand and utilize casino and compliance systems. * Assist in safeguarding company assets by following established policies and procedures. * May assist with building cassettes and balancing bill validators for ticket redemption and lottery machines, and respond to guest disputes at lottery machines. * Handle guest questions, complaints, or problems promptly and courteously; escalate issues to a Supervisor when necessary. * Enroll/reprint Rush Rewards Club cards and explain benefits and promotions. * Maintain and safeguard the confidentiality of guest/player information, discussing it only with appropriate department and division heads. * Maintain working knowledge of the casino, including hours of operation for facilities, to answer guest questions. * Distribute, redeem, and verify promotional items according to guidelines. * Verify and update guest phone numbers, email addresses, and other information as needed. * Verify valid/acceptable photo ID for all transactions in accordance with Rivers Casino/PGCB standards. * Inform supervisor when additional coin or currency is needed. * Communicate pertinent information to supervisors, such as guest service issues, payout discrepancies, variances, and other abnormalities. Qualifications: (Knowledge, Skills, and Abilities): * Ability to work flexible shifts, including holidays and weekends. * Maintain professionalism and tolerate stress in a high-pressure, fast-paced casino gaming floor environment. * Ability to be constantly exposed to casino environmental factors, including second-hand smoke and excessive noise. * Ability to perform various physical functions: * Ability to traverse throughout the Casino to assigned locations. * Ability to learn and retain knowledge of computer systems, procedures, and regulatory requirements. * Constantly and accurately communicate effectively and politely in spoken English with Team Members and guests. * Demonstrate the ability to perform basic math (add, subtract, multiply, divide) without a calculator, use a point-of-sale system, and handle cash and financial transactions quickly and accurately. Certifications: * Must be able to obtain a Pennsylvania Gaming License. Rivers Casino will assist in the application process and pays the fee associated with this license. Physical Requirements: * Prolonged periods of standing and walking * Regular bending, stretching, twisting, and reaching * Ability to push/pull objects weighing up to 25 pounds frequently The above duties and responsibilities are representative. Full job descriptions are available upon hire.

Banquet Houseman - Rivers Casino Pittsburgh As a Banquet Houseman at Rivers Casino Pittsburgh, your primary responsibility is to meticulously set up banquet rooms according to event floor plans. This encompasses arranging tables, chairs, place settings, stages, dance floors, and other event-related elements. Responsibilities: * Execute the setup of banquet rooms based on event floor plans, covering tables, chairs, place settings, stages, dance floors, etc. * Clean assigned banquet areas with precision. * Bus tables, maintain side stations during events, and ensure proper stock levels. * Keep side stands orderly, maintain banquet area cleanliness, and adhere to stock pars. * Provide professional and friendly assistance to guests. * Follow management directions consistently. * Uphold a neat and clean appearance, wearing the proper uniform and name tag. * Empty trash, stock bus carts as needed, and return used items to the kitchen. * Perform sweeping, cleaning, and mopping tasks as assigned. * Fulfill any other duties as assigned. Qualifications: * Utilize electrical equipment as required. * Ensure regular and predictable attendance. * Comprehend and comply with all company, departmental rules, regulations, policies, and procedures. * Skill in establishing and maintaining effective relationships with staff and customers. * Proficient in reading, writing, and verbal communication in English. * Communicate effectively with team members and guests. * Embrace a team-player mentality. * Successfully complete the pre-employment process. * Flexibility to work various shifts, including holidays. Physical Requirements: * Lift items weighing up to 75 lbs. * Maneuver carts weighing over 100 lbs. through crowded areas. * Capability to bend and reach from floor level to 6 ft. * Demonstrate eye/hand coordination, manual dexterity, normal hearing, and vision. * Continuous engagement in standing, walking, bending, occasional sitting, reaching, squatting, kneeling, and mobility. The above duties and responsibilities are representative. Full job descriptions available upon hire.

Job Summary: Responsible for supervising and coordinating all daily Surveillance Department activities, personnel, and systems to ensure the protection of company assets and compliance with all regulatory requirements and internal controls within a casino environment. Essential Job Functions: * Ensure the protection of all company and personnel assets through supervision and coordination of the daily activities and departmental personnel, engaged in investigating gaming and non-gaming areas. * Comp privileges within prescribed limits in accordance with the approved Comp Matrix. * Ensure departmental compliance with all regulatory, internal controls, policies, and procedures. * Develop quality control procedures including frequent walk-through to ensure compliance. * Supervise the Surveillance Department personnel including hiring, scheduling, training, and evaluating performance. * Develop a plan to insure the surveillance systems on all gaming facilities, to include regular testing, evaluation and inspection of the systems are maintained. * Review and analyze existing surveillance equipment and recommend new surveillance equipment purchases, installation and replacements to better meet the needs of the Casinos on an annual basis. * Develop, implement, revise, and enforce internal Standard Operating Procedures for the Surveillance Department. * Develop and maintain a good working relationship with the PA Gaming Control Board and PA State Police enforcement agencies in the reporting of illegal operations in the Casinos. * Ensure accurate reporting and logging of all pertinent information by technicians as required. * Partner with the Security department to protect the customers, employees and the assets of the property from fire, theft, burglary, assault and other security issues. * Partner with the Security department to conduct investigations of accidents and suspected criminal activities. * A surveillance department supervised by a person located at the licensed facility who functions, for regulatory purposes, as the director of surveillance. The director of surveillance shall be subject to the reporting requirements specified in subsection (c) and shall be licensed as a key employee. The surveillance department shall be responsible for the following: * The clandestine surveillance of the operation of, and gaming conducted at, slot machines. * The clandestine surveillance of the operation of automated bill breaker, gaming voucher, coupon redemption and jackpot payout machines. * The clandestine surveillance of the operation of the cashiers' cage and any satellite cage. * The video recording of activities in the count room and the video recording of movements of cash and slot cash storage boxes. * The detection of cheating, theft, embezzlement and other illegal activities within the licensed facility. * The detection of the presence of any person who may or is required to be excluded or ejected from the licensed facility under section 1514 or 1515 of the act (relating to regulation requiring exclusion of certain persons; repeat offenders excludable from licensed gaming facility) and Chapters 511a and 513a (relating to persons required to be excluded; and underage gaming), or is self-excluded from the gaming floor and gaming activities at all licensed facilities under section 1516 of the act (relating to list of persons self-excluded from gaming activities) and Chapter 503a (relating to self-exclusion). * The video recording of those locations, persons, activities or transactions required under § 465a.9(e) (relating to surveillance system; surveillance department control; surveillance department restrictions) and of any illegal and unusual activities monitored by the surveillance department. * The provision of immediate notice to supervisors designated in the internal controls, the casino compliance representatives and the Pennsylvania State Police at the licensed facility upon detecting, and also upon commencing video recording of, a person who is engaging in or attempting to engage in, or who is suspected of cheating, theft, embezzlement, a violation of this part or other illegal activities, including a person who is required to be excluded or ejected from the licensed facility under section 1514 of the act, who may or is required to be excluded or ejected from the licensed facility under section 1514 or 1515 of the act and * Chapters 511a or 513a or is self-excluded from the gaming floor and gaming activities at all licensed facilities under section 1516 of the act and Chapter 503a. * The clandestine surveillance of any slot computer system or equipment designated for coverage by the Board in conjunction with the approval of a slot machine system, including a slot monitoring system, casino management system, wide area progressive system, gaming voucher system and any communication equipment with the central control computer. * The clandestine surveillance of the operation of, and gaming conducted (1) at * Table Games. * Any satellite cage * Poker room cage. * The clandestine surveillance of storage areas used for the storage of * Chips, cards, dice, and other equipment used to conduct table games. * The video recording of movements of table games drop boxes * The installation, maintenance and repair of the surveillance system * Equipment used by the surveillance department. * All other duties as assigned. Qualifications (Knowledge, Skills, and Abilities): * 7 years of Casino surveillance experience, 5 years management experience * Knowledge and understanding of all aspects of a digital system utilized in a surveillance environment. * Knowledge of operating a digital system with regards to workstations, software utilized, downloading, sending information, hardware, cabling, programming and configuration, settings, etc. related to operating such a system. * Knowledge of fraud detection. * Knowledge of investigative procedures and techniques. * Ability to communicate with Team members and guests * Ability to be a TEAM player * Ability to successfully fulfill the pre-employment process * Ability to work flexible shifts and days of the week including holidays * Ability to obtain and maintain all necessary licensing

Job Title: Surveillance Agent at Rivers Casino Rivers Casino is seeking motivated and detail-oriented individuals to join our surveillance team as Surveillance Agents. Our ideal candidates are those who are committed to upholding the integrity of our gaming environment and ensuring compliance with all regulatory guidelines. As a Surveillance Agent, you will work in a discreet environment, monitoring activities via closed-circuit television and taking proactive measures to maintain a secure and safe atmosphere for both guests and team members. Responsibilities: * Monitor all areas within camera view throughout the property consistently. * Maintain a comprehensive understanding of Pennsylvania Gaming Control Board regulations and ensure strict adherence to these guidelines. * Prevent the presence of identified individuals through careful monitoring. * Report any detected illegal activity immediately to the appropriate supervisors. * Complete all required reports accurately and professionally within designated timelines. * Testify in court as necessary. * Collaborate with team members across departments to ensure the smooth operation of the casino. * Other duties as assigned. Qualifications: * High school diploma or equivalent required. * Proficiency in computer skills preferred. * Prior experience in surveillance is advantageous. * Strong verbal and written communication skills. * Ability to work effectively in high-pressure situations and demonstrate self-motivation. * Display sound judgment and maturity in decision-making. * Above-average organizational and planning skills. * Excellent interpersonal skills with the ability to communicate effectively with team members and guests. * Capable of working flexible shifts, including holidays. * Able to obtain and maintain all necessary licensing. Physical Requirements: * Prolonged periods of sitting The above duties and responsibilities are representative. Full job descriptions available upon hire.

Rivers Casino Pittsburgh is seeking a skilled and dedicated Bartender to join our dynamic team. As a Bartender, you will play a vital role in providing top-notch service to our guests and ensuring their satisfaction with our diverse beverage offerings. If you are a professional with a proven track record in bartending and exceptional interpersonal skills, we invite you to be a part of our thriving environment! Responsibilities: * Prepare drinks for guests and cocktail servers, maintaining a clean work area, and upholding the highest standards of customer service. * Maintain a constant awareness of safety and accident prevention, promptly reporting any incidents to the supervisor. * Provide timely service to gaming guests, ensuring a memorable experience. * Stay updated on drink recipes and garnishes, delivering top-quality beverages. * Process transactions and payments in an efficient manner. * Utilize knowledge of garnishes, glassware, and ingredients for drinks. * Foster effective communication between shifts for smooth operations. * Perform bar back duties with diligence and attention to detail. * Other duties as assigned. Qualifications: * Prior bartending experience is mandatory, with a strong understanding of related procedures. * Display excellent interpersonal communication skills, treating all guests with respect and professionalism. * Exhibit the ability to work effectively under pressure, maintaining composure and efficiency. * Demonstrate a cooperative, helpful, and friendly nature, ensuring a positive and welcoming atmosphere. * Familiarity with the Cut-Off Procedure and adherence to related documentation protocols. * Effective communication skills with team members and guests. * Willingness to work flexible shifts, including holidays and weekends. * Ability to obtain and maintain all necessary licensing for the role. Certifications: * Must be able to obtain a Pennsylvania Gaming License at the Non-Gaming level. Rivers Casino will assist in the application process and pays the fee associated with this license. Physical Requirements: * Prolonged periods of standing and working on the Casino floor * Must be able to lift up to 50 pounds at times. The above duties and responsibilities are representative. Full job descriptions are available upon hire.

Job Title: Bell and Valet Attendant - Rivers Casino Pittsburgh Join our team at Rivers Casino Pittsburgh as a Valet Attendant, where you will play a vital role in ensuring an exceptional experience for our guests from the moment they arrive until they depart. As a representative of The Landing Hotel and Rivers Casino Pittsburgh, you'll uphold our commitment to impeccable service standards and create lasting positive impressions for every guest. Essential Job Functions: * Follow parking procedures to park guest vehicles and maintain a clean and orderly valet area and hotel entrance. * Perform vehicle inspections, hang coats, and tag luggage for guests, ensuring their needs are met promptly and professionally. * Open doors, unload/load luggage, and assist guests. * Uphold strict confidentiality of sensitive information shared by Rivers Casino Pittsburgh and its guests. * Present a friendly demeanor and positive body language to warmly welcome and assist guests. * Provide information on property amenities, local attractions, and facilitate transportation arrangements for guests. * Safely transport luggage to designated areas and provide assistance with storage and retrieval. Qualifications (Knowledge, Skills, and Abilities): * High School diploma or equivalent education preferred. * Valid Driver's License and minimum age of 21 years required. * Prior experience in luxury property guest service, front door, or bell service preferred. * Excellent verbal and written communication skills in English. * Ability to drive manual transmission vehicles. * Strong interpersonal skills and a commitment to teamwork. * Flexibility to work varying shifts, including holidays and weekends. Certifications: * Must be able to obtain a Pennsylvania Gaming License at the non-gaming level. Rivers Casino will assist in the application process and pays the fee associated with this license. Physical Requirements: * Constant standing, walking, and reaching, with occasional movements at shoulder level, as well as frequent squatting, kneeling, and bending. * Ability to drive vehicles and to see well enough to drive in parking garage. * Ability to walk, jog, and climb stairs. * Demonstrate the capability to lift or carry up to 50 pounds, as well as push/pull items of similar weight. The above duties and responsibilities are representative. Full job descriptions are available upon hire.

Job Title: Starbucks Barista at Rivers Casino Pittsburgh Join our team at Rivers Casino Pittsburgh as a Starbucks Barista, where you'll play a pivotal role in delivering exceptional customer service. You will be responsible for ensuring a positive experience for all guests by serving quality beverages and products and maintaining a welcoming environment. Responsibilities: * Consistently deliver quality beverages and food products, following standard recipes and presentation guidelines * Maintain composure during busy periods, setting a positive example for others. * Prioritize legendary customer service by connecting with customers and promptly addressing their requirements. * Maintain a clean and organized workspace, adhering to all operational policies and safety procedures. * Willingness to work flexible hours, including weekends, evenings, and holidays. * Adherence to dress code standards. * Versatility to handle multiple tasks during each shift. Qualifications: * Excellent interpersonal skills to interact with guests and team members effectively. * Preferred experience in coffee venues with record of reliability. * Friendly, cooperative nature with a well-groomed appearance. * Strong communication skills and a team-oriented mindset. Physical Requirements: * Prolonged periods of standing, walking, bending, and twisting * Must be able to lift up to 50 pounds at times The above duties and responsibilities are representative. Full job descriptions are available upon hire.

The Manager Sales is responsible for attainment of assigned goals tied to the overall performance of the hotel and casino/hotel combined event space. The individual will be responsible for effectively soliciting and securing new accounts and retention of current accounts. The Manager Sales will work in conjunction with the Director Sales to achieve The Landing Hotel's revenue and market share goals, Rivers Casino's event space, and ancillary revenues proportionately associated with occupied guest rooms. Essential Job Functions: * Target/solicit, negotiate and close new and repeat business for hotel group blocks, with or without associated event/meeting space and catered food and beverage requirements. * The Sales Manager will work in conjunction with the Director of Sales, Sales Managers, Sales Coordinator, Operations Leaders and other key personnel to achieve or exceed revenue, market share, and client satisfaction goals in accordance with goals established by property's budget and business plan. * Goals may include (but not limited to) solicitation/prospecting, site tours, client entertainment, community engagement, guest room group blocks, annual business-travel/Corporate preferred account, ADR, catering food and beverage, meeting room rental, audio-visual equipment rental, broadband, and other associated ancillary revenues. * Responsible for bookings, handling inquiries, developing contracts, obtaining payment information to hold reservations, faxing information and all guest related details for the booked event. * Seeks ways to increase bookings through internal and external sources by acting as a promoter of the Hotel and Casino facilities, highlighting all amenities with casino hosts, event planners, local businesses etc. * Regularly evaluate competition, including SWOT analysis (strengths, weaknesses, opportunities, and threats) to continually improve sales strategies. * Must have own reliable transportation and possess a valid state driver's license in order to make sales calls. * Monitor and evaluate trends within the assigned market segment. * Approach all encounters (written and in-person) with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Adhere to Rivers Casino's/The Landing Hotel's established regulations and company standards, including catering and meeting service standards. * Develop a full working knowledge of the operations and policies of the banquet department, event space, hotel and applicable departments. * Maintain strong visibility in local community and industry organizations as assigned/applicable. * May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes etc. * Attend daily/weekly/monthly meetings and any other functions required by leadership. * Capture competitors' accounts through networking, research and reader board surveys. * Acquire referrals from existing accounts. * Utilize yield management techniques by profitably negotiating room rates and function space, and catered food and beverage commitments. * Maintains well-documented, accurate, organized and up-to-date file management system. * Develops customer profiles and maintains an effective trace system. * Represent themselves and the company with the highest level of professionalism, embodying the core values of having fun, creating memorable customer experiences, with respect and integrity. * Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all co-workers. * Displays a neat, clean, and business-like appearance at all times. * Strong knowledge of the local market and similar facilities in the region. Research and understand demand generators, new sources of business, internet as a prospecting tool, community involvement and networking to establish and grow business * Maintains the master calendar for event functions in all spaces of the casino and hotel. * Work with Marketing on developing sales collateral in both print and digital formats * Up sell amenities and menus. Communicate all changes or additions with the food and beverage team. * Communicates efforts and bookings with the Management teams as to not double book restaurants. * Communicates group information to external departments and ensures the property management team and all affected departments are aware of the planning and upcoming events. * Takes all steps necessary to ensure the financial and reputational success of all sales events * Ensures flawless internal control and regulatory compliance leading to perfect internal and external department audits * Ensures that all bookings are taken accurately and are effectively communicated to the management team. * Coordinate special requests with applicable operating departments and outside vendors to ensure smooth execution and to exceed guest expectations. * Follow up with each client regarding their experience and provide feedback to the management team. * Must develop short and long term goals and is proactive in meeting goals. * Assists in taking responsibility for handling guest complaints, resolving with or without management approval. * Be willing to work weekends, nights and holidays depending on business needs. * Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur. * Perform any other job related duties as assigned Qualifications: (Knowledge, Skills, and Abilities): * Six months minimum in hotel and catering sales related positions preferred. * High School diploma or equivalent required; previous Hotel and/or Catering Sales experience preferred. * Must have a valid driver's license for the applicable state. * Must possess developed verbal and written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s), and/or corporate clients. * Experience with professional selling skills desired: opening, probing, supporting, overcoming objections, closing. * Yield management experience preferred. * Previous experience working with CRM and/or function diary, group block inventory system, such as Delphi, is highly preferred. * Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills * Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendation * Proficient in the full suite of Microsoft Office products and Google preferred. * Excellent comprehension and literacy required to participate in marketing plan development, client correspondence, menu planning/development, written presentations, intradepartmental communication, etc. * Manager Sales candidates should demonstrate creativity and knowledge of food and beverage, meeting room setup/seating styles, basic audio-visual equipment offerings, and room contract elements. * Outstanding organization skills are a must, as is the ability to actively manage and prioritize multiple projects simultaneously * Must thrive in a fast-paced, fluid environment * Strong desire to take accountability and have their performance measured on contribution to business results * Business intelligence, stays current and understands how what happens in the world affects us, our marketplace and our competition * Ability to remain professional in stressful situations and the ability to thrive in high pressure, fast-paced environment * Analytical prowess which includes critical thinking skills that get to the root of the problem * Problem resolution, be decisive and timely, act on information and adapt with changes * Team focused, catalyst for success of the whole team * People developer, inspire and drive employees to go beyond the expected, develop people to be their personal and professional best * Performance manager, arm employees with specific and useful performance feedback * Self-assurance, resilient and tenacious * Self-awareness, genuine understand of personal strengths and weaknesses * Environmental radar, understand how to get things done and when to involve others in decisions * Range of influence, inspire confidence, be authentic, build and leverage a powerful internal and external network * Ability to maintain confidentiality * Ability to successfully fulfill the pre-employment process * Ability to work flexible shifts and days of the week including holidays * Ability to obtain and maintain all necessary licensing