How to hire a sales support supervisor

How to hire a sales support supervisor, step by step

Here's a step-by-step sales support supervisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a sales support supervisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new sales support supervisor
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your sales support supervisor job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a sales support supervisor for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A sales support supervisor's background is also an important factor in determining whether they'll be a good fit for the position. For example, sales support supervisors from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of sales support supervisors.

   Type of Sales Support Supervisor	Description	Hourly rate
   Sales Support Supervisor		$22-40
   Department Sales Manager	The department sales manager is a person in charge of working with a company's marketing, advertising, and sales department. The service's sales manager ensures that the company receives better marketing... Show more	$19-37
   Lead Sales Representative	A lead sales representative is responsible for selling goods and services to existing and potential customers through electronic communications and area visits. Lead sales representatives should be highly-knowledgeable of the products that the company offers to discuss and demonstrate the features to the client accurately... Show more	$15-42

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Support Supervisors
   • Performance Management
   • CRM
   • Sales Floor
   • Performance Reviews
   • Order Entry
   • Direct Reports
   • Product Knowledge
   • ISO
   • Customer Satisfaction
   • Disciplinary Actions
   • Customer Support
   • Performance Evaluations

   Check all skills

   Responsibilities:

   • Create and lead staff development sessions on solution selling techniques/running effective promotions/POS execution/trade math.
   • Maintain detailed accountability of valuable jewelry, handle new merchandise, and maintain employee focus on departmental organization and cleanliness.
   • Describe product to customers and accurately explain details about DirecTV services.

3. Make a budget

   Including a salary range in your sales support supervisor job description is one of the best ways to attract top talent. A sales support supervisor can vary based on:

   • Location. For example, sales support supervisors' average salary in arkansas is 45% less than in virginia.
   • Seniority. Entry-level sales support supervisors 44% less than senior-level sales support supervisors.
   • Certifications. A sales support supervisor with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a sales support supervisor's salary.

   Average sales support supervisor salary

   $63,148yearly

   $30.36 hourly rate

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   Entry-level sales support supervisor salary

   $47,000 yearly salary

   Updated December 16, 2025

4. Writing a sales support supervisor job description

   A good sales support supervisor job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a sales support supervisor job description:

   Sales support supervisor job description example

   Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
   
   Manage team of Sales Support Advocates providing telephone, fax and email support to internal and external customers. Work closely with field management to ensure accurate and timely solutions to merchants and field associates.
   Summary of essential job functions
   Responsibilities of support will include, but are not limited to: Work closely with servicing teams, internal departments and sales professionals in identifying and resolving issues. Partner with field staff management to assist with new merchant installations and provide guidance to new relationship managers. Identify improvements in efficiency, quality and productivity. Monitor performance of employees and coach or counsel appropriately. Handle escalated issues and assist support staff with escalated or more difficult issues. Complete and deliver performance reviews. Work with HR and Sales Support Manager on employee issues (disciplinary actions, employee moves, etc).
   
   Prerequisites
   The Sales Support Supervisor position requires 2+ years of leadership experience. Extensive knowledge of processes and procedures within the bankcard industry is preferred.Previous Management experience is preferred. This position utilizes knowledge typically associated with a four-year degree or a combination of formal training and relevant work experience.
   
   Environment
   Work under limited supervision. Work is varied but typically is in an office environment. Work is related to difficult problems that may require extensive analysis to solve. Overtime may be required based on department needs.
   Disclaimer
   The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.
   Global Payments Inc. is an equal opportunity employer.
   Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

   Copy this example

   

5. Post your job

   To find sales support supervisors for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any sales support supervisors they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level sales support supervisors with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   To find sales support supervisor candidates, you can consider the following options:

   • Post your job opening on Zippia or other job search websites.
   • Use niche websites that focus on engineering and technology jobs, such as salesjobs, salesheads, allretailjobs.com, sales trax.
   • Post your job on free job posting websites.

6. Interview candidates

   During your first interview to recruit sales support supervisors, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new sales support supervisor

   Once you've decided on a perfect sales support supervisor candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new sales support supervisor. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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