- Must be 18 and over to apply
- Authorized to work in the United States
- Ability to work overnight shift; between 2 a.m. to 5 a.m. start time
- Availability for weekends and holidays
OUR EXPECTATIONS
As Senior District Manager you are responsible for maximizing the Southern California region’s revenue and cash flow growth by efficient use of people, processes and planning. You will be responsible for the development of all Café Managers and team members to deliver an obsessive guest experience that continually exceeds guest expectations. You must provide leadership and vision to the District management staff in support of Paris Baguette’s mission and values.
KNOWLEDGE AND RESPONSIBILITIES
- Recruits, selects, hires and trains cafe managers who are passionate about delivering on an obsessive guest experience and achieving profitability goals.
- Identifies the training needs of cafe managers and works in conjunction with training team to execute applicable training.
- Facilitates one-on-one or classroom training as appropriate.
- Creates a mentoring and supportive environment focused on continuous development of teams.
- Sets goals with cafe managers; conducts performance evaluations and skills assessments; creates career development plans, and prepares succession plans.
- Continually inspects the Region/District’s Operational and Guest Service standards; consistently communicates standards to cafe managers and ensures execution at café level.
- Proactively meets or exceeds guest experiences; deals promptly with complaints received, and puts action plans into place to address service gaps.
- Consistent with the Region/Districts plan, ensures cafe managers have specific, focused and well-executed sales and marketing plans. Evaluates cafe financial progress and performance and helps to develop action plans accordingly.
- Ensures adherence to policies and procedures for food and beverage sales and consumption, food safety and health/sanitation.
- Ensures that policies and procedures are in compliance with organization’s policies and with all local and state regulations.
- Utilizes preventive maintenance programs to maintain cafe facilities.
- Proposes major capital projects in the budgeting process; works with the Company’s facilities manager to complete approved projects.
- Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs.
- Other duties may be assigned.
WHAT YOU NEED TO HAVE
- Bachelor’s degree and 5-7 years of progressive related experience in high-volume retail, entertainment, hospitality, or restaurant venue is required.
- Three to five years of progressive management experience managing teams.
- Relevant experience or equivalent combination of education and experience is also acceptable.
- Possess highly developed sense of guest service and interpersonal skills, including high integrity and respect for all individuals.
- Solid communication skills, strong critical and analytical thinking skills.
- ·Appreciation of diversity (thought, ethnic, gender, etc)
- Thorough knowledge of working Point of Sale (POS) register systems, Toast experience preferred.
- Strong Inventory Planning and Management skills required.
- P&L capability and sales/marketing skills and abilities.
- Strong team player
- People developer
WHAT’S IN IT FOR YOU?
- Competitive compensation
- Discounted meals during your shift
- Free Cake for your Birthday
- Medical, Dental, Vision benefits
- Paid time off, paid Holidays