How to hire a senior technical services representative

How to hire a senior technical services representative, step by step

Here's a step-by-step senior technical services representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a senior technical services representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new senior technical services representative
• Step 8: Go through the hiring process checklist

Post a senior technical services representative job for free, promote it for a fee

Post free

1. Identify your hiring needs

   Before you post your senior technical services representative job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a senior technical services representative for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect senior technical services representative also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of senior technical services representatives.

   Type of Senior Technical Services Representative	Description	Hourly rate
   Senior Technical Services Representative	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$29-56
   Computer Technician	Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs... Show more	$13-26
   Services Desk Technician	Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization... Show more	$14-26

   Show more

2. Create an ideal candidate profile

   Common skills:

   • IP
   • Customer Service
   • Technical Training
   • Product Line
   • Technical Phone Support
   • Customer Complaints
   • Training Materials
   • Product Development
   • Customer Sites
   • LAN
   • Windows
   • OEM
   • Application Support
   • Customer Problems

   Check all skills

   Responsibilities:

   • Improve integrating processes by managing enterprise analysis tool acquisition for assisting customers in translating infrastructure information into meaningful data.
   • Resolve pricing IP issues and research profile IP issues and push resolution if necessary.
   • Provide parts and warranty claim parts to homeowner's with damage windows and doors.
   • Analyze ecosystems across individual project sites in order to design and develop infrastructure for providing optimal service and signal strength.
   • Prepare and present PowerPoint presentations that summarize the delivery schedule and contract requirements for the manufacturing dept.

3. Make a budget

   Including a salary range in your senior technical services representative job description is a great way to entice the best and brightest candidates. A senior technical services representative salary can vary based on several factors:

   • Location. For example, senior technical services representatives' average salary in nebraska is 36% less than in connecticut.
   • Seniority. Entry-level senior technical services representatives earn 47% less than senior-level senior technical services representatives.
   • Certifications. A senior technical services representative with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a senior technical services representative's salary.

   Average senior technical services representative salary

   $85,807yearly

   $41.25 hourly rate

   ---

   Entry-level senior technical services representative salary

   $62,000 yearly salary

   Updated December 16, 2025

4. Writing a senior technical services representative job description

   A senior technical services representative job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a senior technical services representative job description:

   Senior technical services representative job description example

   Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
   
   We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.
   
   Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team.
   
   When you join Weatherford, you instantly feel connected to something bigger – a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other’s successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
   
   Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course. We are focused on providing a challenging and enriching career path with a healthy balance of structure and flexibility to chart your own course. We are an innovative, global company with wide-ranging opportunities that include career-enhancing talent rotations. Our structured career paths will ensure that you know what it takes to build your ideal career at Weatherford when you join our Company. We also offer a comprehensive benefits program, including health insurance coverage, income protection plans, a 401(k) savings plan, Company paid holidays, and paid time off for vacation.
   
   Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
   Job Description Weatherford is hiring for a Senior Technical Customer Service Representative for our Huntsville facility. This is a hands on, rewarding role where you will be providing experienced customer service for the oil and gas industry. You'll be working within a supportive, inclusive team in a fast-paced, progressive environment. Weatherford provides training, excellent benefits and fantastic career progression. Our Senior Technical Customer Service Representative has responsibility for responding to routine inquiries and complaints from internal and external customers regarding products and services. You will process routine to moderately complex transactions on-line as well as researching and resolving routine to moderately complex problems and inquiries. Responsibilities & Duties Respond to quote requests from outside and inter-company customers. May be assigned key accounts or specific geographic area. Start to finish completion of quotes. Assist with sales of new or additional products Arrange for and coordinate transportation of product to customer as required. Assist customers with complaints concerning billing, referring complaints of product / service failures (Non-Conformance Reports) to designated departments for investigation. Contact customers via phone or in person and receive orders for products. Determine pricing for product(s) requested. Prepare change of address records, and issue change orders. Continuously expedite and report on order status. Maintain and update customer list, price list, etc. Know and understand Weatherford Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions. Must understand and comply with all safety rules and company policies of Weatherford. Work assignments carried out to the highest quality level. Perform various other duties and activities as assigned by supervisor within the physical constraints of the job. Qualifications Minimum of 5+ years of technical experience required Experience with technical customer service experience in the oil and gas industry preferred. Proficient verbal communication skills required Technical degree(mechanical or petroleum engineering) is preferred High School Diploma or GED required Bachelor's degree in Engineering preferred General knowledge of completion products for the oil and gas industry is preferred ERP knowledge required(i.e. JDE or SAP preferred) Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedules form Should be able to work and interact with all levels of personnel

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right senior technical services representative for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your senior technical services representative job on Zippia to find and recruit senior technical services representative candidates who meet your exact specifications.
   • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit senior technical services representatives, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   Sometimes, it's not enough to interview senior technical services representative candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new senior technical services representative

   Once you have selected a candidate for the senior technical services representative position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new senior technical services representative. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a senior technical services representative?