How to hire a service advocate contact

How to hire a service advocate contact, step by step

Here's a step-by-step service advocate contact hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a service advocate contact job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new service advocate contact
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a service advocate contact, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a service advocate contact to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a service advocate contact that fits the bill.

   This list shows salaries for various types of service advocate contacts.

   Type of Service Advocate Contact	Description	Hourly rate
   Service Advocate Contact	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-21
   Customer Service Advisor	A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability... Show more	$12-18
   Advocate	An advocate is a voice for the voiceless. It is their responsibility to speak on behalf of an individual or a particular cause... Show more	$12-27

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • Patient Appointments
   • Telephone Inquiries
   • Inbound Calls
   • Health System
   • Customer Service
   • Epic
   • Hippa
   • Scheduling Appointments
   • Customer Inquiries
   • Insurance Verification
   • Outbound Calls
   • Radiology
   • Medical Terminology

   Check all skills

   Responsibilities:

   • Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
   • Communicate with internal and external physicians regarding patients.
   • Monitor all telephone activity from physicians and patients to assure customer satisfaction.
   • Comply with HIPPA guidelines, organizational policies and procedures, regulatory requirements and other establish criteria and guidelines.
   • Schedule and reschedule patient appointments for physicians and rehabilitation therapists.
   • Perform intricate HIV/AIDS legal policy research and writing functions including qualitative and quantitative analysis of target populations and stakeholders.

3. Make a budget

   Including a salary range in your service advocate contact job description is one of the best ways to attract top talent. A service advocate contact can vary based on:

   • Location. For example, service advocate contacts' average salary in mississippi is 52% less than in district of columbia.
   • Seniority. Entry-level service advocate contacts 39% less than senior-level service advocate contacts.
   • Certifications. A service advocate contact with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a service advocate contact's salary.

   Average service advocate contact salary

   $35,005yearly

   $16.83 hourly rate

   ---

   Entry-level service advocate contact salary

   $27,000 yearly salary

   Updated December 25, 2025

4. Writing a service advocate contact job description

   A good service advocate contact job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a service advocate contact job description:

   Service advocate contact job description example

   • Ability to develop/gain installation and training expertise of AVRS' EVR products, superior knowledge about this position's assigned jurisdiction DMV operations, and a high level of dealership process knowledge.
   • PC hardware and software proficiency is required, including Microsoft Office proficiency, Windows operating systems, and light networking.
   • Must possess the ability to apply technical knowledge to problem-solving.
   • Must have excellent oral, presentation, and written communication skills, as well as effective listening skills.
   • Must be able to demonstrate salesmanship and the ability to influence and overcome objections while increasing client confidence.
   • Must be outgoing and approachable.
   • Must be well organized and ensure all AVRS /CDK accounts and internet logins are maintained daily.
   • Must exhibit the ability to work with little supervision, able to prioritize and manage time.
   • Must have a clean DMV record, valid driver's license, and ability to sit and drive for long periods of time.
   • Must be able to lift and move computer equipment, and/or boxes of license plates (~30 lbs each).

   This position will be located in San Luis Obispo or Santa Barbara counties and surrounding 60-mile radius

   At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

   CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

   Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

   Copy this example

   

5. Post your job

   There are a few common ways to find service advocate contacts for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your service advocate contact job on Zippia to find and recruit service advocate contact candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting service advocate contacts requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new service advocate contact

   Once you've decided on a perfect service advocate contact candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new service advocate contact. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a service advocate contact?