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Job outlook for service desk agents in the United States
Service desk agent job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected service desk agent job growth rate is 0% from 2018-2028.
About -5,200 new jobs for service desk agents are projected over the next decade.
Service desk agent salaries have increased 15% for service desk agents in the last 5 years.
There are over 23,714 service desk agents currently employed in the United States.
There are 59,169 active service desk agent job openings in the US.
The average service desk agent salary is $24,629.
Are service desk agent jobs in demand?
No, service desk agent jobs are not in demand. Service desk agent demand is projected to decline 0% from 2018 to 2028.
Service desk agent job and salary trends over time
Compare the number of service desk agent jobs and the average service desk agent salary over time.
Service desk agent jobs over time
Service desk agent job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 23,714 | 0.01% |
| 2020 | 26,401 | 0.01% |
| 2019 | 31,785 | 0.01% |
| 2018 | 19,163 | 0.01% |
| 2017 | 18,644 | 0.01% |
Average service desk agent salary over time
Service desk agent salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $24,629 | $11.84 | +4.2% |
| 2024 | $23,643 | $11.37 | +3.2% |
| 2023 | $22,899 | $11.01 | +3.7% |
| 2022 | $22,078 | $10.61 | +3.5% |
| 2021 | $21,324 | $10.25 | +4.9% |
Service desk agent jobs by state
The map below shows you the number of service desk agent job openings in each state. The darker areas on the map show where service desk agents earn the highest salaries across all 50 states.
Average salary: Job openings:
Most common states for service desk agents
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 157 | 23% |
| 2 | Montana | 1,050,493 | 206 | 20% |
| 3 | Delaware | 961,939 | 185 | 19% |
| 4 | Vermont | 623,657 | 112 | 18% |
| 5 | Utah | 3,101,833 | 530 | 17% |
| 6 | Nebraska | 1,920,076 | 331 | 17% |
| 7 | New Hampshire | 1,342,795 | 211 | 16% |
| 8 | Wyoming | 579,315 | 93 | 16% |
| 9 | Arizona | 7,016,270 | 1,079 | 15% |
| 10 | Massachusetts | 6,859,819 | 1,040 | 15% |
| 11 | Missouri | 6,113,532 | 898 | 15% |
| 12 | Rhode Island | 1,059,639 | 162 | 15% |
| 13 | Colorado | 5,607,154 | 807 | 14% |
| 14 | Oregon | 4,142,776 | 578 | 14% |
| 15 | Pennsylvania | 12,805,537 | 1,649 | 13% |
| 16 | Ohio | 11,658,609 | 1,462 | 13% |
| 17 | Virginia | 8,470,020 | 1,004 | 12% |
| 18 | Arkansas | 3,004,279 | 350 | 12% |
| 19 | South Dakota | 869,666 | 103 | 12% |
| 20 | North Dakota | 755,393 | 89 | 12% |
Most common cities for service desk agents
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Burlington | 1 | 4% | $31,667 |
| 2 | Chaska | 1 | 4% | $27,579 |
| 3 | Rolling Meadows | 1 | 4% | $24,845 |
| 4 | Broomfield | 1 | 2% | $26,763 |
| 5 | Carlsbad | 1 | 1% | $27,817 |
| 6 | Hartford | 1 | 1% | $29,455 |
| 7 | New Haven | 1 | 1% | $29,116 |
| 8 | Pleasanton | 1 | 1% | $28,785 |
| 9 | Stamford | 1 | 1% | $28,797 |
| 10 | Chicago | 2 | 0% | $24,788 |
| 11 | Detroit | 1 | 0% | $24,479 |
| 12 | Los Angeles | 1 | 0% | $28,097 |
| 13 | New Orleans | 1 | 0% | $20,135 |
| 14 | Tampa | 1 | 0% | $23,743 |