How to hire a service order clerk

How to hire a service order clerk, step by step

Here's a step-by-step service order clerk hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a service order clerk job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new service order clerk
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the service order clerk you need to hire. Certain service order clerk roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A service order clerk's background is also an important factor in determining whether they'll be a good fit for the position. For example, service order clerks from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents service order clerk salaries for various positions.

   Type of Service Order Clerk	Description	Hourly rate
   Service Order Clerk	Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.	$12-20
   Contractor Buyer	A contractor buyer is responsible for acquiring materials and resources for construction and manufacturing processes that meet the quality standards and budget limitations. Contractor buyers negotiate offers with trusted suppliers and vendors for cost-effective materials based on design specifications and requirements... Show more	$15-24
   Data Entry/Data Coordinator	A data entry/data coordinator is responsible for overseeing and coordinating the data management procedures of a company. They develop plans through extensive research and analyses, perform assessments and evaluations to ensure systems adhere to standards and regulations, coordinate with external parties to procure supplies, and fulfill data requests... Show more	$11-20

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Data Entry
   • Purchase Orders
   • Order Entry
   • Computer System
   • Customer Orders
   • Outbound Calls
   • PowerPoint
   • Telephone Services
   • Address Customer Complaints
   • EDI
   • Customer Inquiries
   • IFS
   • GFEBS

   Responsibilities:

   • Interact with individual customers and broker representatives by phone and email, providing excellent customer service to troubleshoot technical account problems.
   • Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

3. Make a budget

   Including a salary range in your service order clerk job description is a great way to entice the best and brightest candidates. A service order clerk salary can vary based on several factors:

   • Location. For example, service order clerks' average salary in tennessee is 48% less than in vermont.
   • Seniority. Entry-level service order clerks earn 40% less than senior-level service order clerks.
   • Certifications. A service order clerk with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a service order clerk's salary.

   Average service order clerk salary

   $15.81hourly

   $32,890 yearly

   ---

   Entry-level service order clerk salary

   $25,000 yearly salary

   Updated December 18, 2025

4. Writing a service order clerk job description

   A service order clerk job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a service order clerk job description:

   Service order clerk job description example

   Career Opportunities: Cust Service Large Direct Ord (15403)
   
   
    Job Description Print Preview
   
   ASSA ABLOY Entrance Systems is considering candidates for a Customer Service Representative role for our Large Direct Order Program in the Lawrence, Kansas area.
   
   ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient flow of goods and people. With global product brands such as Besam, Crawford, Megadoor and Albany, we offer complete pedestrian, industrial and high-performance door solutions. We provide a wide number of products and services to a global clientele in more than 100 countries. ASSA ABLOY Entrance Systems is a division within ASSA ABLOY.
   
   Provides a consistently high level of communication to both internal and external customers, by telephone, writing and in person, while presenting a professional image. Responsible for activities such as order processing, invoicing, and customer care, for wholesale customers on the Large Direct Order (LDO) Program.
   
   ESSENTIAL ACCOUNTABILITIES:
   
   + Coordinates production, distribution, and shipping activities for customers on the Large Direct Order Program.
   
   + Maintains company policies, procedures, and standard practices for customer operations.
   
   + Processes wholesale orders and invoices.
   
   + Maintains accounts/customer files.
   
   + Collaborates with credit department to ensure compliance with procedure and review accounts.
   
   + Prepares periodic reports on operations.
   
   + Responds to all customer requests ensuring that the customer receives prompt and professional service.
   
   + Utilizes a PC to retrieve customer information, purchase order status, and change customer purchase orders.
   
   + Achieves and maintains rapport with customers to give them the best possible service.
   
   + Processes all changes, deletions, and/or additions from the customers.
   
   + Ensures efficient and accurate processing of orders.
   
   + Assumes all other duties as assigned by supervisor.
   
   THE MOST IMPORTANT ACTIVITIES PERFORMED:
   
   + Ensures efficient and accurate order processing and invoicing of orders. Processes all changes, deletions, and/or additions from customers.
   
   + Achieves and maintains rapport with customers to give them the best possible service.
   
   + Retrieve customer information, purchase order status, and update sales orders.
   
   + Collaborates with credit department to ensure proper monetary payments.
   
   PHYSICAL REQUIREMENTS:
   
   + Light office activities and duties.
   
   MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):
   
   + Minimum of two (2) consecutive years of customer service experience is required.
   
   + Excellent communication and interpersonal skills.
   
   + Aptitude for learning and retaining product/policy and procedural knowledge.
   
   + Must be able to work well independently, under pressure, and in a fast paced environment.
   
   + Ability to prioritize and organize heavy call and administrative volume.
   
   + Navigator experience is a plus.
   
   + Technical aptitude is a plus.
   
   + Proficient with Microsoft Outlook, Excel, and Word.
   
   + Experience in professional writing and communication.
   
   Let's open the doors to the future - together!
   
   #amarrcarrers
   
   We are the ASSA ABLOY Group
   
   Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
   
   As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
   
   As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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5. Post your job

   There are a few common ways to find service order clerks for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your service order clerk job on Zippia to find and recruit service order clerk candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit service order clerks, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new service order clerk

   Once you've selected the best service order clerk candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new service order clerk first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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