Customer Specialist
Richwood Bank
Plain City, OH
Job Description Customer Specialist At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members. The Customer Specialist position is a front-line position providing customer service to bank clients both in the branch and at the drive thru. This position will conduct the full spectrum of banking service, from evaluating what Richwood Bank account a customer would fit best in, to how to open it and transact funds. Richwood Bank prides itself on unique company culture and all team members should be active and engaged participants. Richwood Bank has a comprehensive benefits package for full time employees including but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full-time and part-time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement and tons of professional development opportunities! Essential Functions Greet customers Facilitate all transactions for customers across all financial account types and requests Open accounts and teach customers how to gain the most potential from them Assist new customers in transferring all funds over seamlessly through our switch program Maintain an accurate balance of cash drawers daily Demonstrate knowledge of all accounts, products and services offered Support customers with all account and service needs Be willing to help customers with additional benefits such as notary, faxing and check orders Stay current on rates for CDs, savings IRAs and interest bearing checking Listen to customer needs and recommend the best solutions to help them succeed Assist team with miscellaneous office support such as inventory of supplies and cookie Friday preparations Scan proof - scanning all transactions daily into the computer Demonstrate drive thru knowledge - speaker, transaction drawers/tube Perform other tasks assigned by Branch Manager Skills and Abilities Excellent customer service skills The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud. Mathematical skills In-depth knowledge of our bank products and services Work well under pressure and in a fast paced environment Ability to identify opportunity to educate customers of more products and services that may fit their needs (cross promotion) Strong communication skills High degree of accuracy Detailed and organized Maintain confidentiality at all times Maintain a positive can-do attitude towards your team and customers Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act Punctual Driven to succeed and open minded to learn more about new technology within our industry Accurate typing skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail Education High School Diploma or GED required, college preferred Two years of customer service experience required Cash handling experience preferred Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.$26k-32k yearly est. 22d agoCompliance Testing Manager
Vast Bank
Remote job
Vast Bank is looking to hire a Compliance Testing Manager ! Since February of 1982, we've been a financial institution that has served customers in Northeast Oklahoma and beyond. Our deep roots in the community and commitment to personal service have enabled us to grow alongside our customers, creating conveniences and solutions to fit unique problems and lifestyles. For over 40 years, we've built a legacy on personal service, flexibility, strength, and integrity. Now, with bold leadership and a renewed commitment to customer-centricity, we're aiming higher for the next 40 years. New ideas, strong partnerships, and modern technology will accompany a winning culture to deliver more control and a surprisingly easy banking experience. We're a company that believes in taking care of the people who make working here possible. In addition to competitive compensation, we offer a leading employee benefit package: Comprehensive benefits package & 401(k) match Professional development- opportunities for advancement! Tuition assistance Transit reimbursement Paid time off & more! Qualifications Summary Of Role The Compliance Testing Manager is responsible for leading and overseeing compliance testing activities as part of the Bank's Compliance Management Program. This role ensures adherence to all applicable banking laws, regulations, and supervisory guidance while driving continuous improvement in the Bank's compliance control environment. The Manager will provide strategic direction, manage testing resources, and partner with business units to mitigate compliance risk. Major Duties and Responsibilities Maintain a deep understanding of applicable federal and state laws, regulations, and regulatory guidance. Serve as a subject matter expert and resource for compliance testing standards and best practices. Lead the development, implementation, and maintenance of comprehensive compliance test scripts aligned with the Bank's Compliance Risk Assessment and corporate risk appetite. Ensure timely updates to testing methodologies in response to regulatory changes and supervisory guidance. Define testing scopes and priorities to address high-risk areas and emerging compliance concerns. Collaborate with senior compliance leadership to align testing activities with organizational objectives. Supervise and mentor compliance testing analysts, providing guidance on execution, documentation, and reporting. Foster strong partnerships with business units, process owners, and data teams to validate information and ensure accurate testing outcomes. Prepare and present clear, actionable reports and recommendations to senior management and business partners. Communicate observations, trends, and risk mitigation strategies throughout the testing lifecycle. Identify opportunities to enhance compliance processes, systems, and controls to minimize risk and improve efficiency. Support the maintenance of up-to-date compliance policies, standards, procedures, and training materials. Coordinate document collection and review for internal audits and external examinations (e.g., OCC, VISA). Respond to compliance inquiries and assist with research and assessments as needed. Stay informed on regulatory developments through research, professional publications, and participation in industry forums. Lead or support additional compliance-related initiatives and projects as assigned. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Knowledge & Skills Experience Minimum 5+ years of experience in compliance testing, audit, or risk management within the financial services industry. Education/Certifications/Licenses Bachelor's degree in Business, Finance, or related field (advanced degree or certifications preferred). Interpersonal Skills A significant level of trust and diplomacy is required to be an effective in the position. In-depth research, dialogues, conversations and explanations with internal stakeholders is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on significant risk and compliance related topics. Role Important Behavioral Skills Strong communication skills and ability to develop collaborative working relationships and to promote cooperation and compromise among various departments. Display the ability to research and comprehend a high level of knowledge in current and developing regulations. Strong analytical and conceptual thinking skills, with the ability to solve problems and make decisions using data. Knowledge of audit processes and compliance with required reporting. Ability to quickly adapt to changing environments, processes, and technologies. Technological ability and willingness to work remotely from home as required. Display a commitment to continuous learning and professional development in regulatory and technology trends and advancements such as but not limited to the use of AI, BaaS, blockchain and digital currencies, etc. Strong organizational skills. Ability to maintain composure under pressure or adverse circumstances, using effective strategies for managing personal stress. Maintain effective relationships at all levels by fostering a positive work environment, demonstrating emotional control, and exhibiting courteous, respectful, and professional behavior. ADA Requirements Physical Requirements Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters. EEO Statement It is the policy of Vast Bank to afford equal opportunity in all phases of employment without regard to an individual's race, color, creed, religion, gender, national origin, age, disability, marital status, ancestry, sexual orientation, unfavorable military discharge for qualified individuals with disabilities, and for qualified disabled veterans and veterans of the Vietnam era, to the extent required by applicable local, state and federal law.$89k-113k yearly est. 19d agoSales Rep Associate
Elavon
Remote job
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. Job DescriptionDevelops profitable new business account relationships and increased profitability from existing accounts. Identifies business opportunities based on knowledge of clients, markets, products, and services. Makes sales presentations to existing and prospective clients informing them of benefits of using the organization's products and services to meet their needs. Implements and maintains an effective referral network and call program to promote sales.This position is supporting the St. Louis, MO market. We are seeking candidates who live in this area.Basic Qualifications - Bachelor's degree, or equivalent work experience - Two to three years of relevant sales experience - Ability to travel Preferred Skills/Experience - Basic knowledge of product marketing, client service issues and organization operations - Strong marketing, business development/sales and negotiating skills - Ability to creatively resolve client concerns and issues - Basic problem-solving and decision-making skills - Ability to manage multiple tasks/projects and deadlines simultaneously - Strong interpersonal, verbal and written communication skills If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $60,435.00 - $71,100.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.$60.4k-71.1k yearly Auto-Apply 17d agoAML Analyst
Tata Consulting Services
Columbus, OH
Key Responsibilities 1. Alert Review & Analysis * Review AML alerts generated in FCRM, identifying potential red flags such as structuring, high-risk/high-volume transactions, unusual patterns, or significant changes in customer behavior. * Analyze the alerted activity along with 30 days of recent account activity to determine context, identify patterns, and assess legitimacy. 2. Customer & Transaction Research * Conduct detailed customer profile checks by validating information against internal records to understand expected account behavior. 3. Alert Disposition & Escalation * Determine the appropriate outcome for each alert: o Close alerts deemed non-suspicious with thorough justification, or 4. Documentation & Reporting * Document findings, analysis, and decision rationale in the required FCRM format, ensuring accuracy, completeness, and adherence to regulatory expectations. * Maintain audit-ready records that support the investigative process and decision outcomes. 5. Compliance & Risk Management * Ensure all reviews and decisions comply with the Bank Secrecy Act (BSA), OFAC requirements, internal AML policies, and relevant regulatory guidelines. * Support continuous enhancement of AML processes by identifying gaps or patterns in suspicious activity. Required Qualifications & Experience * Bachelor's degree in Finance, Business, Economics, Criminal Justice, Accounting, or related field (or equivalent experience). * 2-4+ years of experience in AML, fraud, compliance, banking operations, or financial services. * Experience with case management or transaction monitoring systems (e.g., FCRM) is preferred but not required. ________________________________________ Preferred Qualifications * CAMS, CFE, or other compliance-related certification (in progress or completed). * Prior experience in AML alert review, KYC, fraud investigation, or risk management. TCS Employee Benefits Summary: * Discretionary Annual Incentive. * Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. * Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insurance, Identity Theft Protection. * Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. * Time Off: Vacation, Time Off, Sick Leave & Holidays. * Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $50,000 - $80,000 per year$50k-80k yearly 6d agoPersonal Trust Officer
Farmers Logo 2022
Dublin, OH
Personal Trust Officer directs and coordinates activities relative to setting up and administering personal trusts, agencies, foundations, guardianships and estates. The position works in conjunction with the Portfolio Manager to assist in the development and execution of the client's investment goals. This individual is responsible for new business development, cross sale of other Bank products and services, and Trust Administration. New business will be generated from a calling program that includes business development calls on current client, potential customers, businesses, professionals, and internal and external centers of influence. ESSENTIAL DUTIES and RESPONSIBILITIES Responsible for developing new business opportunities through client contact and prospecting while maintaining relationships with current clients. Demonstrate in depth knowledge, understanding and development of Trust accounts, products, and solutions Attract new clients and retain existing clients by developing marketing materials, plan presentation and strategies Determine client and business owners' needs by meeting with them to gather information, review trust and estate planning needs, retirement planning, investment asset allocation and investment strategies to optimize client goals and determine an appropriate strategy for closing sale Effectively administer complex fiduciary trust accounts, agencies and foundations according to terms of the document. Monitor accounts on a daily basis, monitor daily cash balances, and prepare account reviews on a monthly basis. Assist in the administration of Estates and Guardianships (prepare inventories, distributions, court accountings), determine date of death values, tax basis issues. Monitor compliance matters and maintain compliance with all internal policies and procedures as well as with regulatory and legal requirements. In conjunction with the Portfolio Manager, assist in the coordination of investment needs for clients, including cash management and asset allocation choices. Proactively provide professional service to satisfy client needs. Identify and resolve client issues arising in the course of administration of an account. Maintain communication with attorneys, CPAs, etc. for potential trust business. Have a general knowledge of bank products and the ability to introduce trust clients to bank services to support new business for the Trust Company and the Bank Perform tasks/projects/duties as assigned Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations. Regular, predictable attendance is an essential requirement of this position EDUCATION and/or EXPERIENCE: Bachelor's Degree in Business Administration, Finance, or related field. JD or CPA preferred. Minimum 3-5 years background in Trust or related business E-Verify is used to confirm the identity and employment eligibility of all newly hired employees. Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran$41k-89k yearly est. 60d+ agoSponsor Bank EFCC Principal
Bread Financial
Columbus, OH
Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. The Sponsor Bank EFCC Principal acts as the definitive authority and lead advisor on the enterprise-wide financial crime compliance (EFCC) governance framework. This role dictates the strategic vision and institution-wide control requirements for adherence to the Bank Secrecy Act (BSA), USA PATRIOT Act, and OFAC. Serving as the primary counsel to the BSA Officer and Executive Leadership, the Principal renders authoritative, risk-based decisions on complex compliance matters and new business initiatives, particularly those involving BaaS and Fintech partners. This leader directs the enterprise BSA/AML Risk Assessment, governs major regulatory programs, and provides credible challenge across business lines to ensure systemic risks are effectively mitigated. As the lead SME, the Principal represents and defends the Bank's compliance program in critical regulatory examinations and high-stakes audits, safeguarding the organization's license to operate. Essential Job Functions Serve as the primary AML subject matter expert for the due diligence, risk assessment, and onboarding of all new Banking as a Service (BaaS) and Fintech partners, ensuring their control frameworks meet the bank's rigorous standards before integration. - (20%) Provide authoritative, risk-based counsel directly to the BSA Officer, executive management, and the Board of Directors on the specific, inherent, and evolving financial crime risks associated with the BaaS business model. - (15%) Author, maintain, and own the enterprise-wide BSA/AML/OFAC policies and standards, with a specific focus on developing and refining the governance framework for third-party BaaS relationships. - (10%) Direct the new product and initiative approval (NPIA) process for all BaaS-related offerings, ensuring AML risks are identified and requisite controls are embedded in the design prior to launch. - (10%) Lead the execution of the enterprise-wide BSA/AML Risk Assessment, paying special attention to the unique risk typology of the BaaS portfolio, and translate findings into actionable policy updates and control enhancements. - (10%) Act as the primary advisor and liaison to regulatory examiners (e.g., OCC, FDIC, Federal Reserve) and internal audit during examinations, managing all BaaS-related compliance inquiries, policy discussions, and formal responses. - (10%) Develop and present executive-level reporting and Key Risk Indicators (KRIs) for management and Board-level committees, clearly articulating the compliance health, risk profile, and control effectiveness of the BaaS partner ecosystem. - (10%) Provide strategic governance and credible challenge for the remediation of all BaaS-related regulatory findings (e.g., MRAs, Consent Orders) or internal audit issues, ensuring corrective actions address the root cause and are sustainably implemented - (5%) Benchmark all BaaS-related AML policies, procedures, and controls against regulatory guidance (e.g., FFIEC, FinCEN) and industry best practices to ensure the program remains current, effective, and defensible. - (5%) Establish and govern the three lines of defense model as it applies to BaaS partners, defining the clear roles, responsibilities, and oversight expectations for the business line, compliance, and audit functions. - (5%) Minimum Qualifications High School Diploma or GED Certified Anti-Money Laundering Specialist (CAMS) 12+ years of experience in BSA, AML, Fraud, Compliance, Audit, Quality Assurance, or Quality Control operations Preferred Qualifications Bachelor's Degree in Business, Accounting, Criminal Justice, Analytics, Law, or Finance. Certified Regulatory Compliance Manager (CRCM) Certified Fraud Examiner (CFE) 15+ years of experience in BSA, AML, Fraud, Compliance, Audit, Quality Assurance, or Quality Control operations Skills Structured Query Language (SQL) Microsoft Excel Data Analysis Microsoft Excel Macros Pivot Tables Customer Due Diligence (CDD) OFAC Compliance Bank Regulations Risk Training Financial Crimes Compliance Fraud Risk Management Reports To: Director and above Direct Reports: 0 Work Environment Normal office environment. (Remote or Hybrid), 3 to 4 days per month are required in office if within 60 miles of a posted Bread Financial location. Travel Ability to travel up to 10% annually Physical and Mental Requirements To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. Communicate/Hearing Communicate/Talking Move/Traverse Reaching Standing Stationary Position/Seated Typing/Writing Other Duties This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time. Salary Range (unless otherwise noted below): $133,500.00 - $241,900.00 Full Salary Range for position: California: $153,500.00 - $302,400.00Colorado: $133,500.00 - $254,000.00New York: $146,800.00 - $302,400.00Washington: $140,100.00 - $278,200.00Maryland: $140,100.00 - $266,100.00Washington DC: $153,500.00 - $278,200.00Illinois: $133,500.00 - $266,100.00New Jersey: $153,500.00 - $278,200.00Vermont: $133,500.00 - $241,900.00Ohio: $133,500.00 - $241,900.00 The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills. Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial's 401(k) plan. All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO. Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance. Click here for more Benefits information. About Bread Financial At Bread Financial, you'll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We've been consistently recognized as a best place to work nationally and in many markets and we're proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled-both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression. Bread Financial (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending and saving solutions to millions of U.S. consumers. Our payment solutions, including Bread Financial general purpose credit cards and savings products, empower our customers and their passions for a better life. Additionally, we deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers. Bread Financial proudly marks 30 years of success in 2026. To learn more about our global associates, our performance and our sustainability progress, visit breadfinancial.com or follow us on Instagram and LinkedIn. Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k). The Company is an Equal Opportunity Employer. Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company. The Company participates in E-Verify. The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply. The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at ************************. Job Family: Enterprise Risk Job Type: Regular$73k-95k yearly est. Auto-Apply 24d agoBSA Specialist II
Salal Credit Union
Remote job
Salal Credit Union is looking to bring on a BSA Specialist II who will play a key role in protecting the Credit Union and its members by supporting all aspects of the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and USA PATRIOT Act. This position is essential to maintaining a strong and proactive compliance culture. As a BSA Specialist II, you will take ownership of complex investigative work, monitor high‑risk relationships, evaluate unusual activity, and prepare high‑quality Suspicious Activity Reports (SARs). This role is fully remote, with the expectation that the BSA Specialist II works a schedule aligned with our Pacific Time operating hours. While we prefer candidates based in Washington State, we are also open to qualified applicants residing in Arizona, California, Florida, Georgia, Idaho, Oregon, or Texas. A DAY IN THE LIFE OF A BSA SPECIALIST II * Conduct enhanced due diligence reviews and investigations on high‑risk prospective and existing members to identify regulatory, legal, or reputational risks. * Evaluate escalated AML alerts and conduct investigative research, including gathering documentation, analyzing transactional activity, and identifying potential suspicious patterns. * Review potential suspicious activity reports submitted by branch and department staff to ensure completeness, accuracy, and appropriate escalation. * Analyze investigative findings to determine whether further action is warranted, including case creation, escalation, or recommendation for SAR filing. * Prepare Currency Transaction Reports (CTRs) and review CTRs completed by the BSA team for accuracy and timely submission. * Prepare Suspicious Activity Reports (SARs) in accordance with regulatory requirements, ensuring proper documentation and timely electronic filing. * Review and investigate OFAC screening results, using core processing and BSA/AML systems to distinguish true matches from false positives. * Receive, review, and analyze FinCEN 314(a) requests; identify potential matches and refer findings to the BSA Officer for required reporting. QUALIFICATIONS FOR RECOVERY SPECIALIST * 3 years of recent BSA/AML experience in a financial institution and experience working with state and federal legal and regulatory agencies along with law enforcement. * Ability to focus on detail-oriented work, manage high volumes, and research/interpret regulations. * A bachelor's degree or equivalent work experience. * Experience with Verafin is also a plus. WHAT WE OFFER: * Competitive base salary of $27.77-38.87 per hour. This range reflects the entire salary range for the position. The typical starting offer will fall between $31.65 - $34.44 per hour depending on a candidate's experience. * This position qualifies for the employee tier of our profit-sharing bonus program with annual payouts totaling 0-8% of annual salary depending on company performance. * Comprehensive healthcare benefits including health, dental, and vision insurance. * Generous paid time off policies include vacation, sick, and personal holidays in addition to paid holidays in accordance with the Federal Reserve calendar. * Tuition reimbursement. * 401(k) plan with pre-tax and post-tax (Roth) options including company matching after 6 months of employment. * Charitable contribution matching. * Monthly transportation subsidy for employees that qualify. * Additional voluntary benefits. Expanded details about our benefit offerings can be found at the following link: ************************************************ ABOUT SALAL CREDIT UNION We have helped thousands of members manage their money by making bold, measured decisions to offer the right products to each person. Our mission is to break down financial barriers for the innovators in our community by offering good rates, low fees, and dedicated personal services. Beyond that, we are committed to giving 5% of our annual income to help people and causes in the communities we serve, because we know that many small actions, when added together, can make big impacts. Helping our employees build and achieve their career goals is equally as important to us, and we are dedicated to fostering a positive work environment in which they can thrive. We strongly prioritize their growth and development as well as their impact to the community so we can be an institution that our employees are proud to be a part of. Salal Credit Union strives to maintain a work environment free from discrimination where employees are treated with dignity and respect. Salal Credit Union does not discriminate on the basis of race, sex, gender identity, religion/creed, pregnancy, age, physical or mental disability, size or shape, marital status, national origin, genetics/genetic markers, military or veteran status, sexual orientation or any other characteristic protected by applicable laws. We adhere to these principles in all aspects of employment. We believe that by adhering to these policies we can cultivate a welcoming environment by embracing each individual's identities and abilities. To request a reasonable accommodation in order to complete your application or if you need this job announcement in an alternative format, contact the Talent Acquisition Team at *******************. If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers. Salal Credit Union participates in E-Verify to confirm employment eligibility for all new hires in accordance with federal law.$31.7-34.4 hourly Easy Apply 24d agoDigital Marketing Data Analyst - REMOTE
Quorum Federal Credit Union
Remote job
Who is Quorum At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you. Summary We strive for innovation and new ways to solve complex problems to deliver on our promise in creating Banking That's Good. For You. As a Digital Marketing & Data Analyst, you will analyze marketing, consumer, and financial data while leveraging your technical expertise to configure platforms such as GA4, HubSpot, and Power BI-designing dashboards, implementing event tracking, and developing automated reporting frameworks from the ground up. In this role, you will transform complex data into clear, actionable insights that power marketing campaigns, consumer engagement strategies, and financial performance. You will work across multiple data sources (web, social, ad platforms, email, CRM, personalization engine tools, and internal databases), aggregate and analyze them, and deliver reporting and analysis. The ideal candidate excels at building data models, developing dashboards, and providing data-driven recommendations to optimize marketing performance. Proficiency in digital analytics platforms (GA4, HubSpot, Clarity) and business intelligence tools (Power BI, Looker Studio) is essential. Success in this position requires a balance of technical expertise, strategic thinking, and strong communication skills. A forward-looking aptitude for AI and emerging technology to advance reporting, forecasting, and decision-making is essential. The Digital Marketing & Data Analyst reports to the Marketing Director and works closely with the Business Intelligence team. Key Responsibilities Data Analysis & Reporting Collect, aggregate, and normalize data from multiple sources (marketing platforms, CRM, financial systems, third-party tools). Build unified views of marketing, consumer, and financial data to surface patterns, correlations, and opportunities. Develop and maintain dashboards in Power BI, Google Analytics (GA4), and HubSpot that deliver real-time and cross-functional insights. Automate recurring reports and ensure data quality, consistency, and integrity across platforms. Assess campaign performance, monitor and evaluate key performance indicators (KPIs), identify trends, and recommend optimization strategies. Create and present detailed reports and dashboards to stakeholders, highlighting key findings and recommendations. Mentor and guide junior analysts within the team. Strategic Insight & Collaboration Translate complex data into clear business insights and storytelling for both technical and non-technical stakeholders. Partner with marketing, product, and finance teams to align on KPIs and reporting needs. Contribute to strategic projects by providing customer insights, behavioral analysis (related to CX), scenario modeling, and benchmarking. Platform Configuration & Optimization Set up and maintain GA4 events, conversions, audiences, and tracking to ensure accuracy in performance measurement. Configure HubSpot dashboards, workflows, and attribution reporting for marketing automation and campaign analysis. Work with the BI team to design and implement Power BI data models and visualizations that integrate cross-functional datasets. Collaborate with BI, marketing, and finance teams to ensure data integrity and seamless integration across platforms. Essential Skills, Knowledge and Requirements Bachelor's degree in Marketing, Data Analytics, Data Science, Statistics, or a related field. 5+ years of experience in customer data analytics, marketing analytics, or in a similar role. Strong proficiency in data analysis and visualization tools and software, specifically GA4 (e.g., SQL, Excel, GA4, Power BI, Hubspot Reporting, Azure, etc.) Demonstrated experience analyzing marketing, consumer, and financial datasets. Strong communication skills with ability to translate data into actionable recommendations. Ability to document data requirements for both development and non-technical consumption. Knowledge of digital marketing channels and tactics. Preferred Experience with Power BI or data visualization tools (Tableau, Looker). Knowledge of financial services or banking industry data metrics. Familiarity with data governance, attribution modeling, and privacy compliance (GDPR, CCPA). Experience with GA4 event tagging via Google Tag Manager. Environmental / Physical / Mental Requirements Stable internet connection with speeds high enough for video conferencing and screen sharing Smartphone with current iOS/Android OS Prolonged periods sitting at a workstation and working on a computer Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone Compliance/legal requirements Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.  Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process. Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations. This in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company reserves the sole right and discretion to make changes to this job description. Each employee is required to uphold the Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship. **PLEASE NOTE** We are not able to consider candidates for this role who reside in Montana, Nebraska, Rhode Island, or Puerto Rico Quorum's opportunities are based in the US and US work authorization is required. We are not able to support current or future sponsorship. Salary Range: $88,000 - $98,000 per year. Individual salary will vary based on skills and experience. Discretionary incentive compensation may be available based on company and individual performance. Benefits: Medical, Vision, Dental, Retirement Benefits, and Paid Time Off (PTO) #LI-Remote$88k-98k yearly 51d agoProject Manager III - Operational Resilience
City National Bank
Remote job
*PROJECT MGR III - Operational Resilience Analyst* WHAT IS THE OPPORTUNITY? The role of the Project Manager is to plan, execute, and finalize Bank projects according to timelines, milestone events and within budget. This includes acquiring resources, capacity planning and coordinating and motivating all project team members, contractors and or consultants to flawlessly complete project deliverables. Project Managers help define project objectives, scope and requirements; and ensure high levels of development and project execution throughout its life cycle. City National Bank Project Managers must adhere to the CNB Project Management Lifecycle Methodology. *WHAT WILL YOU DO?* * Assembles project team, assigns individual responsibilities, identifies appropriate resources needed, and develops schedule to ensure timely completion of project and meeting deadlines of project. * Participates in meeting activities to identify project goals and gain consensus on project steps, schedule and implementation procedures; fosters cooperation and involvement of support team. * Interviews colleagues/client to identify and analyze needs; develops project plan and provides input to recommendations for request/problem resolution. * Identifies internal and/or external resources to ensure successful project completion. * Monitors development activities relating to meeting project objectives, budget, quality standards and schedule. * Manages several projects of varying size concurrently and consults with all levels of management which may require coordinating activities across multiple departments and/or divisions. * Prepares project status reports; makes alterations in project plan as needed. * Fosters and maintains good relationships with colleagues/clients to ensure that processes are integrated to support expected customer service levels. Acts as business partner by managing expectations and providing guidance and advice throughout project duration. * Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. FFIEC, Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). * Completes all required training. *WHAT DO YOU NEED TO SUCCEED?* *Required Qualifications** * H.S. Diploma * Minimum 8 years experience in a project management role * Minimum 5 years work experience in a bank or financial services * Minimum 5 years managing an extensive project(s) and/or team(s). *Additional Qualifications * * Bachelor's degree preferred * Must be extremely knowledgeable in all aspects of project methodology, management tools and techniques across all project activities. * Solid understanding and planning skills in all aspects of a system/business project lifecycle, i.e. enhancements, user requirements, application configuration * Ability to identify excessive cycle time and/or costs and develop alternative courses of action associated with the project's life-cycle * Demonstrated trackt record of delivering positive results in project work, including high quality implementations, cost savings, revenue enhancements and within time and budgetary constraints * Ability to manage resources directly and through cross functional teams * Full conversant on issues and current trends as they relate to the banking industry's business continuity and operational resilience requirements * Ability to set and develop strategic goals and techniques for a project and effectively communicate this to all project team members *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.$87k-139k yearly 60d+ agoDeposit Pricing & Analytics Manager
Northwest Bank
Columbus, OH
Northwest Bank is a premier financial services provider focused on delivering best-in-class customer experiences while remaining committed to the local communities we serve. The Deposit Pricing & Analytics Analyst will work cross functionally with partners to accelerate balance and customer acquisition, manage balance retention, and ensure the competitive positioning of deposit products across multiple geographies. This position will support in the creation, maintenance, and execution deposit rate strategies for the Consumer and Business portfolios, including development and management of pricing elasticity models to support balance growth and desired net interest margins. This role will require effective collaboration with key bank partners, including line of business leadership, marketing, technology, enterprise project management, compliance, and finance. Additionally, the Deposit Pricing & Analytics Analyst will participate in the execution of projects to support enhancements, product launches and marketing campaigns. Essential Functions • Develop / Manage Deposit Pricing models to optimize rate / marketing activities allowing the bank to grow at the lowest overall cost. Including monitoring competitive landscape and ensuring Northwest maintains its desired pricing stance. • Assist in the management of overall Net Interest Margin for organization, partnering with Retail, Business and Commercial Lines in addition to Treasury management to find the optimal pricing point to support balance acquisition and retention through economic cycles. • Execute short-term rate tactics, support the development of new product and rate concepts, and develop long term product pricing and rate strategies • Support the development / management of overall end to end bank exception rate processes. • Partner with stakeholders to execute on all rate change implementations. • Partner with other Product Management team members and other stakeholders to support development of the product vision, make recommendations related to product design/functionality (as measured by customer value, growth and business outcomes) and work with marketing and sales to ensure we are executing on those visions • Partner with internal stakeholders, aligning on customer and market research and analytics to ensure we are working towards our current year objectives. • Manage third party relationships, including Curinos, related to competitive insights, model development and deployment. • Research customer segments served by Northwest Bank's products, conduct market assessments, and recommend actions to increase share of wallet and market share • Support in the development of annual and strategic financial plans for Deposit Portfolio. • Create general Ad Hoc analysis within the deposit portfolio. • Maintain Northwest Bank's standard for internal controls, such as the internal and external audit points working efficiently and effectively to satisfy any issues raised by regulators as needed • Support in Vendor management responsibilities • Market Research and Analysis: • Stay abreast of market trends, competitor offerings, and evolving client requirements. Use market signals and insights to identify opportunities make enhance existing products. Perform continuous benchmarking related to our Deposit Rates and Product offerings. • Portfolio Management: • Monitor portfolio trends including P&L, Balances, Fee income, productions, attrition. Report out to partners, make recommendations for enhancements/corrective action when actuals are not inline with expectations. • Work closely with Treasury to support overall bank funding. • Risk Management: • Have solid understanding of first line of defense, the importance of risk management and their roles and responsibilities therein • Knowledge of fundamental regulations governing U.S. retail deposit accounts, payments, and digital banking services, including but not limited to Regulation DD, Truth in Savings, Regulation E, and Regulation CC. Apply this knowledge to ensure compliance, risk management, and proper regulatory reporting • Working knowledge of other important regulations, including but not limited to the Bank Secrecy Act (BSA), Patriot Act and Office of Foreign Assets Control (OFAC) • Responsible for adherence to compliance as it pertains to products, services, delivery and management of deposit products and overall portfolio Additional Essential Functions • Ensure compliance with Northwest's policies and procedures, and Federal/State regulations • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency • Work as part of a team • Work with on-site equipment Additional Responsibilities • Complete other duties and special projects as requested by management Safety and Health for those without supervisory duties • Abide by the rules of the safety and loss prevention program • Perform work tasks in a safe manner • Report any and all injuries to supervisor • Know what to do in case of an emergency QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree Business, Finance, Marketing, or related field Work Experience 8 - 12 years Deposit pricing, rate analytics, and modeling General Supervisory/Manager Knowledge, Skills, and Abilities • Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches • Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest's strategic plans • Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion • Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning • Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience • Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information • Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required • Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters Additional Knowledge, Skills and Abilities Excellent people skills, a positive attitude and leadership abilities are critical to the success of this position Adaptability, customer focus, decisiveness, driving for results, initiative, sales focus, teamwork and cooperation, business acumen, developing others, managing others, project management Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.$92k-117k yearly est. Auto-Apply 18d agoSBA Operations Specialist II
United Community Bank
Remote job
United Community is seeking a detail‑oriented SBA Operations Specialist II to support the reporting, processing, and accounting functions within the SBA Division. This role plays an important part in maintaining the accuracy, compliance, and operational effectiveness of SBA loan processes and departmental activities. What You'll Do Assist bank and department personnel with questions related to SBA loans and department processes Prepare 1086 participation agreements and book sales for loan sales Assist with preparation and submission of required reports to the Fiscal Transfer Agent (FTA), including resolving discrepancies Balance related general ledger accounts, including guaranty fee receivable accounts Perform accounting functions for the SBA Business Unit, including reconcilement, departmental reporting, investor payments, payments to third parties and government partners Carry out various duties requiring extensive knowledge of SBA and bank procedures Process LOC maintenance requests Update E‑Tran liquidation statuses Process guaranty fee payments and increases Perform wire transfers and internal funds transfers Clear exceptions Process payoffs to FTA Complete E‑Tran input and submissions for SBA and SBA Small Loan programs Assist in processing draws for SBA construction loans Prepare and submit change memos and modifications through E‑Tran Prepare transcript orders and 4506‑C documentation Submit INS/912 clearance requests Review boarding data sheets Perform other duties as assigned Requirements For Success Bachelor's degree Minimum 5 years' experience in accounting or loan operations Accounting experience and/or education Motivated self‑starter with the ability to work independently with minimal supervision Above‑average proficiency in Microsoft Excel and Word Strong interpersonal communication and organizational skills Excellent customer service and telephone skills Exceptional attention to detail Participation in all required compliance training, including Bank Secrecy Act/anti‑money laundering training and all internal/external training programs, meetings, or seminars Conditions of Employment Must be able to pass background & credit check. This is a full-time, non-remote position. FLSA Status: Exempt Ready to take your career to the next level? Apply now and become a vital part of our team! We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Pay Range USD $49,972.00 - USD $76,958.00 /Yr.$50k-77k yearly Auto-Apply 7d agoMember Services Representative - REMOTE
Quorum Federal Credit Union
Remote job
Who is Quorum At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you. Summary The Member Service Representative supports member telephone inquiries including but not limited to opening accounts, assisting with loan applications, credit card, account information and account changes. The Member Service Representative is responsible for educating members about self-service options and must be able to sell/cross sell products and services to new and existing members of the Credit Union. Key Job Responsibilities and Accountabilities 1. Maintains service standards as required by position benchmarks for quality, turnaround time, accuracy and follow up. Performance is primarily based on quality and productivity measures including but not limited to schedule adherence, call quality scores and process adherence. 2. Provides members with account information and performs account transactions including accepting loan applications, opening accounts, and processing transfers, withdrawals, and other deposit product servicing functions. Strives to provide first contact resolution when within Credit Union policy. 3. Ensures adherence to company policies and procedures and Banking/Credit Union Regulations. 4. Educate new and existing members on loan and deposit products and other services. 5. Authorizes service fee refunds and waivers within established guidelines for this position. 6. Promotes use of virtual banking services, such as online and mobile banking, automated phone service and resolves user issues. 7. Participates in new product testing and other organization/departmental projects as assigned. 8. Provides input to management on workflow issues, patterns, and improvements. 9. Promotes and demonstrates a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, and vendors. 10. Keeps abreast of industry developments including, but not limited to changes in regulations and technology. 11. Performs additional duties as required. Job Requirements, Competencies, and Skills The Member Service Representative works remotely, under minimal supervision exercising independent judgment. This person must be action oriented, self-motivated, and creative while being highly functional. 1. High School Diploma or equivalent; college degree preferred; will consider experience in lieu of degree. 2. Minimum of one year experience in financial services industry, in a call center. 3. Must maintain required scores on Call Monitoring. 4. Excellent problem-solving, organizational, analytical, verbal, and written communication skills. 5. Strong decision making and time management skills with the ability to manage multiple projects/duties. 6. Trustworthy with the ability to maintain highest level of integrity and trust. 7. Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint. The ability to use multiple software applications concurrently to resolve member inquiries 8. Flexible to work a structured schedule that includes evening hours up to 7:00 p.m. (EST) in a remote environment which is free from distraction. Environmental / Physical / Mental Requirements · Stable internet connection with speeds high enough for video conferencing and screen sharing · Smartphone with current iOS/Android OS · Prolonged periods sitting at a workstation and working on a computer · Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone Compliance/legal requirements · Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status. · Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process. · Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations. · This in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company reserves the sole right and discretion to make changes to this job description. · Each employee is required to uphold the Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy. · This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship. **PLEASE NOTE** We are not able to consider candidates for this role who reside in Montana, Nebraska, Rhode Island, or Puerto Rico Hourly Wage: $21.00 Quorum's opportunities are based in the US and US work authorization is required. We are not able to support current or future sponsorship.$21 hourly 13d agoDirector of IT Infrastructure
SB Financial Group Inc.
Dublin, OH
Job Description Education List education requirements A B.S. or B.A. degree in Computer Science, Information Systems, Information Technology, or equivalent Experience A minimum of five (7-10) years' of experience successfully managing technology and leading IT infrastructure teams in a financial services organization. Hands-on experience implementing technology improvements and running project implementation leveraging outsourcing models. Minimum of 5 years of experience in technical disciplines included in the areas of responsibility for this area. Preferred Skills Microsoft platform including Office365, Windows Server, and Domain Controllers. Cisco Phone Systems and VOIP. Project Management and technology deployment. Administration of cloud based solutions. Experience with SQL and SQL database administration. Information Security. VMWare management Role and Responsibilities Hands-on Leader reporting to the Chief Technology Innovation Officer, responsible for managing the vision, implementation and operations of our IT Infrastructure for State Bank and affiliates across 25 locations in our footprint. The Director of IT Infrastructure will partner with key internal stakeholders to improve and evolve our digital transformation, while maintaining Information Security across our technology platforms. Manage the following technology components for SB Financial: Phone System, Telecommunications, Networking, Data Center, Desktop computing, Disaster Recovery, Core Applications, Collaboration Tools, Help Desk, Backups, Data Protection. Essential Duties Develop a Technology Infrastructure strategy and implementation roadmap in collaboration with CTIO and other business leaders. Understanding of IT trends and opportunities that can create business value. Member of the IT Strategic Council. Participate in strategic activities to continue development of our enterprise architecture, cloud and outsourcing strategies. Lead and develop a team of professionals to improve working knowledge of technology used within the bank organization and assist in the effective adoption and usage of technology with the end user community. Manage technology infrastructure planning and deployment utilizing project management methodologies. Maintain Company-wide Technology Operation Services within the established Service Level Agreements. Lead our Disaster Recovery Plan and testing activities. Leverage 3rd party vendors for the execution of projects and maintenance activities as required. Balance tactical and strategic demands. Actively manage relevant Vendor Relationships and our Technology Replacement Program. Actively monitor for software vulnerabilities and oversee our Patching program. Ensure all activities follow proper SDLC practices including testing. Actively participate in the User Access Management process by executing required onboarding and off-boarding procedures. Conduct quarterly User Access Reviews for the set of applications assigned. Develop best practices and operating procedures to support sustained operational efficiency. Collaborate with relevant personnel to provide information for IT audits and examinations. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the work place. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management, overall safety and soundness, and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc. 19. Coordinates specific work tasks with other personnel within the unit or department as well as with other units and departments in order to insure the smooth and efficient flow of information. 20. Complies with established operating policies and procedures in order to maintain adequate controls and to support the Bank's adherence to outside regulatory requirements. 21. Communicates with management and staff personnel in order to integrate goals and activities. 22. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel. 23. Lead the implementation and operation of cybersecurity and compliance controls throughout our IT infrastructure 24. Lead IT helpdesk services and practices company-wide including required third-party vendors to support request and incident management. 25. Maintains appropriate records and provides assigned reports. Ancillary Duties Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual or departmental circumstances. Physical Requirements Occasionally ascends/descends stairs to move through the different floors of the location. Must be able to position self to accomplish tasks in various environments including tight and confined spaces. Must be able to remain in a stationary position more than two-thirds of the time. The person in this position needs to occasionally move about inside the office to accomplish tasks. Occasionally adjust or move objects up to 20 pounds in all directions. Frequently communicates with others to exchange information. Constantly moves wrists, hands, and/or fingers. Must be able to operate motor vehicles or heavy equipment. Must be able to assess the accuracy, neatness, and thoroughness of the work assigned. Occasionally exposed to high temperatures and low temperatures. Occasionally has to work around noisy environments. Occasionally exposed to outdoor elements such as precipitation and wind. Occasionally exposed to hazardous conditions. Occasionally exposed to poor ventilation. Occasionally has to work around small and/or enclosed spaces. Medium work that includes moving objects up to 50 pounds.$119k-151k yearly est. 13d agoInformation Technology Engineer (Remote in NY)
Northern Credit Union
Remote job
This position is a hybrid role. Travel to Jefferson, Lewis and St Lawrence counties would be expected on average once a week. OBJECTIVE While exhibiting Humble, Hungry and People Smart Virtues, the Information Systems Engineer is responsible for aiding the design, implementation, and support of the organization's Information Systems (Server, applications, voice and data transit systems). This individual performs a wide variety of system design, implementation, configuration, troubleshooting, and maintenance with technologies including Servers, routers, firewalls, voice systems, virtual systems (Server and Networking), etc. This position interacts with the entire organization at all locations, periodically requiring extended travel to regional Credit Union sites. This internal owner plays a significant role in the department with establishing and driving key technology initiatives that align with Northern's mission, vision, and strategic direction. ESSENTIAL JOB FUNCTIONS Proactively serves as a role model and demonstrates individual commitment to Northern's Ownership philosophy by: Exhibiting high energy, a positive attitude, innovation, and passion for member service Maintaining an active, positive, professional image and reputation for Northern in the community while spreading the Ownership philosophy internally and externally. Engaging in the recommendation of enhancements further promoting Northern's Culture and the Standard of Excellence for member service. Keeping open communication alive by inspiring owner participation on teams, listening to owner ideas, holding meetings, and publishing regular announcements. Taking every opportunity to build or enhance member relationships and contributing to their financial well-being. Contributes to the development and growth of the ITO team through a mentor type mindset to ensure the distribution of knowledge and skills. Effectively leads the analysis and development of technological solutions and systems, onboards, maintains, and evaluates IT network, infrastructure, and vendor relationships by: IT Leadership:: Lead the evaluation of current systems to identify improvements for efficiency and effectiveness.Lead the design and implementation of systems. Lead the design and implementation of systems. Lead and assists in developing user and system documentation which impact the use of platforms and services. Complies with all applicable Rules, Regulations and Statues of the NCUA and other appropriate governing bodies to include but not limited to: USSFCU Bylaws, Code of Conduct, Employee Guidebook, Bank Secrecy/Anti-Money Laundering act, Fair Housing Act, and Fair Credit Reporting ac Leads and assists in the development of future ITO projects, initiatives, and budget procurement IT Team Function: Collaborate with internal owners, end users, vendors, suppliers, and stakeholders. Perform other duties and responsibilities including team and individual goals and objectives as assigned. Attend events and conferences as needed to form successful relationships and to stay abreast of Information technology trends/standards Has the flexibility to work evenings and weekends as necessary. Infrastructure Management: Oversee the monitoring, maintenance and optimization of networks and operating systems. Performs configuration, installation, and support of servers, networks, and wireless equipment. Supervises the administration of networks, virtual systems, voice systems, ATM's/ITM's and related systems. Provides support on technologies, including: NGFW's, Switching, Hyper-Converged Architectures, Software Defined Networking, VDI, DMZs, VPNs, VOIP, Windows Server Platforms, MS 365, and ATMs/ITMs. Maintains the administration of networks, virtual systems, voice systems, ATM's/ITM's and performs regular maintenance on related systems. Executes daily tasks and system monitoring using organization deployed platforms. Responds to inquiries, issues, or incidents, applying advanced troubleshooting as appropriate. Maintains current documentation for all applicable technologies, and tracks task work in the organization's change management/helpdesk platform. Participates in business continuity planning and annual auditing exercises to ensure survivability of services. Project Planning: Assist in the development and implementation of system security standards. Perform cost-benefit and return on investment analyses for proposed systems and solutions. Manages assigned projects and program components to deliver services in accordance with established objectives. Architecture Design: Works with ITO to develop automation towards gaining efficiencies for tasks and workflows. Alongside internal owners, provides recommendations and solutions that are in synchronization with the organization's needs. Assists in the creation and maintaining of network structure plans and layouts, including identifying hardware and software needs. OTHER JOB FUNCTIONS Through Ownership Pride, promotes Northern's Core Values throughout the organization. Promotes teamwork within the Credit Union and actively seeks solutions to issues related to member and internal owner expectations Must be technologically savvy especially as it relates to self-service options and keeps abreast of evolving consumer needs and trends. Provides informed, prompt, professional and accurate communication, service and support to all internal owners. Maintains knowledge of responsibilities and functions of the departments within the credit union. Continually identifies and participates in educational programs such as Cornerstone online training resources, schools and/or conferences to develop greater knowledge and expertise in Information Technology. Takes initiative for personal career development and seeks opportunities to learn new skills. Advanced PC skills and aptitude in various software applications. Advanced understanding of local and wide area networks (LAN/WAN), Internet, electronic communication systems, telecommunications, virtualization, Servers and Network design. Advanced understanding of information technologies such as: IP router & switch architectures, IP & broadband network architecture, firewalls, wireless technologies, MPLS/VPLS telecommunications, an understanding of high availability requirement and modular design, VOIP technologies, Virtual platforms, Microsoft platforms (windows, 365), and overall datacenter/network best practices Participation in community and/or volunteering events preferred. Applied knowledge of, and adherence to the Bank Secrecy Act, Gram-Leach_Bliley and all federal, state, and local financial regulations and reporting. Ongoing professional development - must complete the annual required courses and trainings; must meet expectations on Performance Evaluations and Behavioral Expectations. All other duties as assigned. QUALIFICATIONS, SKILLS AND EXPERIENCE Associate's degree in Information Technology or CSEP/MCSE certifications (or equivalent) with the ability to obtain a CISSP Security certification in 1 year is required. Bachelor's Degree and/or equivalent experience plus seven years in a related field or CSEP/MCSE and CCNP/CCDP certifications is preferred. Minimum of 5 years Information Technology related experience, and at least 3 years of direct experience in installing, configuring and troubleshooting windows environments is required. 7 years of related experience in the financial services industry and 5 years of direct experience in installing, configuring and troubleshooting windows environments is preferred. Physical Activities and Requirements of this Position Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Pulling/Pushing: Using upper body to press against something with steady force. Using upper body to draw, drag, haul, or tug objects. Lifting: Use of upper body and back muscles to lift objects. Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Average Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motions: Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. Physical Strength: Frequently exerts lifting heavy equipment Working Conditions: Hybrid- home office location and frequent local travel. Mental Activities and Requirements of this Position Reasoning Ability: Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions.Able to interpret a variety of technical instructions and can deal with multiple variables. Mathematics Ability: Able to perform very simple algebra. Language Ability: Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias. Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar. Ability to communicate distinctly with appropriate pauses and emphasis, correct pronunciation (or sign equivalent), and variation in word order using present, perfect, and future tenses. The base pay range for this position is $73,309.29 - $92,740.67 annually. Exact offers will be determined based on job-related knowledge, skills, and experience.$73.3k-92.7k yearly 41d agoInternal Auditor
Loanmart
Remote job
WHAT WE DO: LoanMart provides fast, professional assistance to financially stressed or credit-challenged borrowers. Our place in the community was built over twenty-five years, growing from a family-owned single-store front in Van Nuys into the largest auto title lender in California. SUMMARY The Internal Auditor supports the General Counsel in executing the annual Audit Plan by planning, conducting, and reporting on audit engagements. Key responsibilities include risk assessment, control evaluation, and report preparation. The Internal Auditor identifies control weaknesses, communicates findings objectively to management, and ensures audits are completed on time and in accordance with the General Counsel's specifications. This role requires comprehensive knowledge of financial services operations and regulatory compliance in lending, collections, and marketing. Preferred experience includes secured consumer lending, banking, and compliance auditing. The ability to manage multiple concurrent audits is essential. The Internal Auditor evaluates and reports on compliance with company policies and applicable state and federal regulations, including but not limited to: * Fair Credit Reporting Act (FCRA) * Fair Debt Collection Practices Act (FDCPA) * Regulation B (Equal Credit Opportunity Act) * Regulation Z (Truth in Lending Act) * Bank Secrecy Act / USA PATRIOT Act, Anti-Money Laundering (AML), KYC and CIP Programs. RESPONSIBILITIES * Develops and coordinates internal audit activities under the direction of the General Counsel; communicates complex concepts clearly in writing and verbally. * Interacts effectively with all levels of the organization, demonstrating confidence, professionalism, and diplomacy. * Plans and executes risk-based audits, performs walkthroughs, evaluates controls, and documents findings in accordance with departmental standards. * Drafts concise audit reports addressing key risks, issues, and root causes. * Communicates audit results clearly, demonstrating strong analytical, writing, and documentation skills. * Maintains current knowledge of lending operations and compliance requirements. * Assists in developing and training the compliance team's auditing capabilities as directed by the General Counsel. * Travels to the Van Nuys, CA office for initial onboarding (approximately one week) and periodically thereafter as needed. * Demonstrates integrity, accountability, and alignment with company values. * Adheres to policies, meets deadlines, and supports company goals. * Performs other related duties as assigned. REQUIREMENTS * This is a full-time, remote position open to U.S.-based applicants. * Initial onboarding at our corporate headquarters in Los Angeles, California, is required for one week. Ongoing travel may be required approximately six times per year, for one-week intervals. * Bachelor's degree in Accounting, Finance, Business Administration, or other related fields. * 5+ years of internal audit experience in a U.S.-based bank, preferably with experience in bank sponsorship/fintech partnerships. * Strong background in auditing within the financial services industry. * Ability to maintain a high level of confidentiality, organization, independence, and time management. * Proficiency in Microsoft Word, Excel, and PowerPoint. * Strong quantitative skills, including the ability to calculate interest, rates, and percentages. * Excellent verbal, written, and interpersonal communication skills, with the ability to train and lead others. * Professional certification (CPA, CIA, CISA, CFE, or CBA) or an advanced degree is preferred. * Strong technical skills with experience in SQL or similar database management tools (preferred). MORE ABOUT THE COMPANY: Employees enjoy a work environment that rewards performance and celebrates accomplishments. We do not tie up good ideas in a bureaucratic maze; good ideas come from everywhere and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you. To learn more about the loans we market and service, visit our websites at **************************** and **************************** Fair Chance Ordinance: Applicants with criminal convictions will be considered for employment in accordance with applicant city and state ordinances including but not limited to the Los Angeles City and County Fair Chance Ordinances, California Fair Chance Act, and any and all other laws and ordinances applicable to the background check process, applicant, and position. California Applicant Privacy Notice: The California Applicant Privacy Notice ("Applicant Privacy Notice") describes the types of personal information that we may collect about our California job applicants through Wheels Financial Group, LLC's online recruitment system and careers pages which link to this Applicant Privacy Notice (collectively, the "Recruitment System") and how it may be used. Click this link to review the entire policy. ******************************************************** .$54k-81k yearly est. 60d+ agoAML Compliance Manager - Securities + Crypto
Alpaca
Remote job
Job Description Who We Are: Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series C funding round brought our total investment to over $170 million, fueling our ambitious vision. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 6 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it. Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator. Our Team Members: We're a dynamic team of 230+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond! We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values-Stay Curious, Have Empathy, and Be Accountable-and are ready to make a significant impact, we encourage you to apply. Your Role: Join Alpaca Securities' dynamic and fully remote AML Compliance team dedicated to safeguarding the integrity of the financial markets. As the AML Compliance Manager, you will play a critical part in supporting the Securities and Crypto BSA/AML, Anti-Fraud, and Fraud Monitoring programs. You will lead and support investigations, ensure regulatory compliance, strengthen internal controls, and collaborate closely with cross-functional teams to build a scalable, risk-based AML compliance infrastructure that evolves with our business and regulatory demands. This position reports directly to the AMLCO (Anti-Money Laundering Compliance Officer). Key Responsibilities: Partner with the AMLCO (and/or CCO) to maintain, enhance, and operationalize the firm's CIP/KYC, AML, Anti-Fraud, and Fraud Monitoring initiatives across both the firm's Securities and Crypto entities. Lead and maintain periodic firm-wide risk assessments covering BSA/AML, sanctions, fraud, and surveillance programs. Oversee transaction monitoring systems, blockchain analytics tools, and case management workflows. Conduct in-depth investigations into potential suspicious activity across crypto, equities, and other financial instruments, including market manipulation, fraud, account takeovers, money laundering typologies, and other financial crimes through transaction monitoring alerts, escalations, and referrals. Prepare, document, and file Suspicious Activity Reports (SARs) in compliance with FinCEN requirements and internal policies. Review and respond to sanctions screening alerts, FinCEN 314(a) and 314(b) requests, and other regulatory inquiries. Partner with internal stakeholders and assist during external audits, examinations, and regulatory inquiries and engagements. Provide guidance and support across various business units, including trading, operations, and customer support, to ensure alignment with compliance protocols. Support the development and refinement of policies, procedures, monitoring controls, and compliance reporting mechanisms. Lead and contribute to special projects, compile investigative findings, and prepare reports for management, regulators, and auditors. Stay current on evolving regulatory requirements and industry best practices, with a focus on the Bank Secrecy Act, the USA PATRIOT Act, OFAC sanctions programs, MSB AML Regulations and applicable federal and state laws, rules and regulatory expectations, and proactively assess their impact on the firm's business and compliance programs. What You Bring (Required Qualifications): 5-8+ years AML, fraud, or financial crime investigations experience at FINRA broker-dealer and/or crypto MSB. Strong understanding of BSA/AML, USA PATRIOT Act, OFAC, FinCEN MSB requirements, and FINRA/SEC rules. Demonstrated ability to identify and escalate potential market manipulation or suspicious trading activity. Experience with transaction monitoring systems, case management tools, open-source intelligence (OSINT) research and investigations and blockchain analytics. Strong analytical, documentation, and SAR-writing skills. Effective communication and problem-solving abilities. Proficient in Google Sheets or MS Excel, including pivot tables and advanced filtering. Working knowledge of domestic and international payment rails. FINRA Series 7 license (or willingness to obtain within six months of hire). Ability to work independently and collaborate across functional teams in a remote setting. How We Take Care of You: Competitive Salary & Stock Options Health Benefits New Hire Home-Office Setup: One-time USD $500 Monthly Stipend: USD $150 per month via a Brex Card Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Recruitment Privacy Policy$88k-131k yearly est. 8d agoCollector II-Remote
Fort Bragg Federal Credit Union
Remote job
Collector II-Remote Purpose: The Remote Collector is responsible for managing delinquent loan and share accounts to minimize losses while maintaining a positive member experience. This role involves contacting members by phone, email, and other digital channels to resolve past-due accounts, arrange repayment plans, and educate members on available financial solutions. The Remote Collector ensures all collection activity is conducted in accordance with credit union policies, federal and state regulations, and member service standards. Primary Duties and Responsibilities: Monitor and manage assigned delinquent loan and share accounts, typically ranging from early to mid-stage delinquency. Make daily outbound calls and send electronic communications to members regarding past-due accounts. Work collaboratively with members to establish realistic repayment arrangements or loan workout options. Maintain accurate documentation of all collection efforts and member communications in the core system. Skip-trace and research member contact information as necessary to locate and engage with members. Identify potential problem loans and recommend appropriate next steps to minimize risk or loss. Follow all regulatory requirements, including the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and credit union policies. Provide exceptional member service by treating all members with respect, empathy, and professionalism. Collaborate with internal departments (Lending, Member Services, Accounting, etc.) to resolve account discrepancies. Prepare reports or updates for management as needed. Perform any other duties as assigned. Schedule and Work Expectations: Must reside within 35 miles of Fayetteville, NC. Two (2) weeks in person at the assigned office location for initial training (additional time may be required based on performance). Required to attend in-office training and refresher training. Must have reliable high-speed internet, a secure, quiet workspace, and the ability to work independently. Standard business hours can include nights, weekends, or rotating shifts, depending on the credit union's needs. Regular monitoring, quality assurance, and performance feedback Other Duties and Responsibilities: Assists VP Finance & Collections in preparing reports when necessary. Archive letters, files and other documentation of work in order to preserve record of such files. Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering & Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Training: High School diploma. On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training. Prior Experience: 3 years of similar or related experience. Interpersonal Skills: Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Special Skills and Abilities: Strong communication skills, both written and verbal, and the ability to explain and discuss sensitive subjects. Ability to manage a high volume of calls and multitask effectively in a remote environment. Assertive and willing to conduct collection calls. Proficiency in Microsoft Office and familiarity with credit union core systems Knowledge of collection regulations and best practices. Self-motivated, goal-oriented, and capable of working independently with minimal supervision. Strong attention to detail and record-keeping accuracy. Physical Demands: The need for physical stamina is low to moderate. Working Conditions: Minimal adverse working conditions. Some fluctuations in temperature experienced in office setting. May require flexible hours to reach members in different time zones.$25k-34k yearly est. 60d+ agoProject Manager IV - Operational Resilience Governance Analyst
City National Bank
Remote job
WHAT IS THE OPPORTUNITY? The role of the Project Manager is to plan, execute, and finalize Bank projects according to timelines, milestone events and within budget. This includes acquiring resources, capacity planning and coordinating and motivating all project team members, contractors and or consultants to flawlessly complete project deliverables. Project Managers help define project objectives, scope and requirements; and ensure high levels of development and project execution throughout its life cycle. City National Bank Project Managers must adhere to the CNB Project Management Lifecycle Methodology. WHAT WILL YOU DO? * Assembles project team, assigns individual responsibilities, identifies appropriate resources needed, and develops schedule to ensure timely completion of project and meeting deadlines of project. * Participates in meeting activities to identify project goals and gain consensus on project steps, schedule and implementation procedures; fosters cooperation and involvement of support team. * Interviews colleagues/client to identify and analyze needs; develops project plan and provides input to recommendations for request/problem resolution. * Identifies internal and/or external resources to ensure successful project completion. * Monitors development activities relating to meeting project objectives, budget, quality standards and schedule. * Manages several projects of varying size concurrently and consults with all levels of management which may require coordinating activities across multiple departments and/or divisions. * Prepares project status reports; makes alterations in project plan as needed. * Fosters and maintains good relationships with colleagues/clients to ensure that processes are integrated to support expected customer service levels. Acts as business partner by managing expectations and providing guidance and advice throughout project duration. * Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. FFIEC, Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). * Completes all required training. WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree or equivalent * Minimum 5 years experience managing complex projects involving a large team. * Minimum 5 years banking or financial industry experience. * Minimum 5 years experience in Treasury Services/Cash Management * Minimum 7 years project manager or equivalent consulting experience with strong strategic management and planning expertise -CLC *Additional Qualifications* * Bachelor's degree preferred * Must be extremely knowledgeable in all aspects of project methodology, management tools and techniques across all project activities. * Solid understanding and planning skills in all aspects of a system/business project lifecycle, i.e. enhancements, user requirements, application configuration * Ability to identify excessive cycle time and/or costs and develop alternative courses of action associated with the project's life-cycle * Demonstrated tract record of delivering positive results in project work, including high quality implementations, cost savings, revenue enhancements and within time and budgetary constraints * Ability to manage resources directly and through cross functional teams * Full conversant on issues and current trends as they relate to the banking industry's continuity and operational resilience requirements * Ability to set and develop strategic goals and techniques for a project and effectively communicate this to all project team members *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.$92.1k-156.9k yearly 60d+ agoIT Hardware Technician II
Home Trust Banking Partnership
Remote job
Under minimal direction, the IT Hardware Technician II coordinates, supports, and addresses the daily operational management of the Bank's IT assets. Key Responsibilities / Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Coordinate, support, and manage inventory lifecycles including asset procurement, tracking, upgrades, end-of-life planning, and disposal. * Develop, document, and maintain hardware standards and ensure they are enforced bank-wide. * Develop and maintain standardized disk images with minimal assistance. * Coordinate, support, and perform preventative hardware maintenance without assistance. * Coordinate, support, and perform routine field service work within branch network as necessary and without assistance. * Independently research, validate, and resolve defects and outages reported by end users. * When required, escalate issues to the appropriately experienced IT member and/or external vendor. * Develop and maintain informational, procedural, and troubleshooting documentation to department standards. * Ensure timely completion of personal deliverables, meet service level agreements, and follow departmental procedures. * Act as an escalation point for an assist in training the IT Hardware Technician I. * Maintain confidentiality and security of sensitive information. * Adhere to all corporate policies and procedures, Federal and State regulations, and laws. * Complete all mandatory annual compliance training. * Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws. * Perform other duties and special projects as assigned. Job Requirements Education: * Associates degree or higher in a related field or equivalent combination of education and experience * CompTIA A+ certification or equivalent experience Required: * 4+ years related experience. * Strong problem-solving and analytical skills. * Clear, accurate, and concise verbal and written communication skills. * Strong organization and time management skills. * Ability to manage projects and direct others in completion of activities/tasks. * Ability to quickly and independently learn new technologies and programs. * Ability to understand and use Bank policies and procedures to ensure operational efficiency and regulatory compliance. * Ability to work with confidential information appropriately. * Ability to think and act within guidelines and limitations of Bank policy and assigned personal authority. * Proficient in Microsoft Office products. * Valid Driver's License. Preferred: * Bachelor's degree in a related field * CompTIA Cloud+ and CompTIA Security+, and CompTIA Network+ certifications * Banking or Financial Services experience About HomeTrust Bank HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at ************ Apply today to take your first steps towards joining this talented population of employees within a growing organization. Work Environment, Physical Requirements The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees. * This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. * Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. * Physical activity requiring reaching, sifting, lifting to 50 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required. * The employee will frequently communicate and must be able to exchange accurate information with others. * The employee may need to move around their office to attend meetings and to access files, machinery, or other job-related tools. * Up to 50% of business travel depending on business need. * Offsite work may be required. * After hours and weekends, while not standard, will be required. DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.$33k-59k yearly est. 9d agoMarketing Operations Associate Director
United Community Bank
Remote job
United Community is seeking a skilled Marketing Operations Associate Director to support the Marketing & Communications team by driving operational excellence across marketing initiatives. Reporting to the Director of Marketing Operations, this role focuses on optimizing workflows, managing performance tracking, and supporting cross-functional collaboration. The Associate Director will help implement strategic plans, improve processes, and contribute to team development in a fast-paced, data-driven environment. What You'll Do Support the development and implementation of marketing operations strategies and processes. Assist in identifying opportunities to improve marketing performance and operational efficiency. Collaborate with cross-functional teams including sales, compliance, risk, technology, finance, and analytics. Contribute to the optimization of key workflows and systems to support scalability. Assist with business continuity planning and support audits and risk assessments. Help maintain marketing workflows, policies, and procedures in compliance with regulatory standards. Monitor industry trends and regulatory changes impacting marketing and advertising. Support the development of dashboards and reports to track marketing effectiveness and customer insights. Use data to inform prioritization and contribute to strategic recommendations. Assist in managing customer journey initiatives and customer excellence programs. Contribute to strategic planning and reporting efforts, including pitch book development. Support budget tracking and forecasting under the guidance of senior leadership. Provide mentorship and guidance to junior team members as assigned. Compliance Training: Participate in all required compliance training, including Bank Secrecy Act/anti‑money laundering training and other internal/external programs, meetings, and seminars. Other Duties: This description is not designed to cover all duties. Responsibilities may change or be assigned at any time without notice. Requirements For Success Bachelor's degree in Business, Marketing, or related field. Minimum of 5-7 years in the financial services industry, preferably in a marketing operations or project management role. 5+ years supporting integrated marketing and PR programs, including budget oversight. Strong organizational and analytical skills with the ability to manage multiple projects and meet deadlines. Familiarity with marketing operations across digital and traditional channels (web, mobile, social, email, direct mail). Working knowledge of marketing and sales technology platforms including Adobe, Tableau, and Salesforce. Experience supporting organizational change and agile methodologies preferred. Ability to translate data into actionable insights and support decision‑making. Understanding of the regulatory landscape impacting financial services marketing and advertising. Effective communicator with strong collaboration and influencing skills across teams. Proficient in Microsoft Office applications with a willingness to innovate, learn, and grow. Conditions of Employment Must be able to pass a background and credit check. This is a full-time, non-remote position. FLSA Status: Exempt Ready to take your career to the next level? Apply now to become a vital part of our team! We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay Range USD $84,136.00 - USD $139,486.00 /Yr.$84.1k-139.5k yearly Auto-Apply 10d ago
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