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BSA jobs near me - 169 jobs

  • Sr. QA Testing Lead

    Central Point Partners 3.7company rating

    Columbus, OH

    *Per the client, No C2C's!* Central Point Partners is currently interviewing candidates in the Columbus, Oh area for a large client. only GC's and USC's. This position is Hybrid (4 Days onsite)! Only candidates who are local to Columbus, Oh will be considered. Sr. QA Testing Lead Notes from the manager: She likes candidates who are able to communicate effectively with management, strives for "the why". Takes initiative without “hand holding”, looks for the next thing to do. This person will be the lead on the team, no direct reports, just the SME while also being a hands on tester. Schedules and LEADS all testing. Responsible for the planning, integration, test casing, scripting and execution of all testing to ensure proper coverage; Schedules and leads test deliverables review sessions as necessary; Work on multiple projects/systems as a project team member and are considered to be a subject matter expert for a single project/system. JOB DESCRIPTION QA Testing Documentation Test Strategy (Waterfall) creation/management Test Plan (ADO) creation/management Test Suites (ADO) creation/management Test Case (ADO) creation/management Test Execution (ADO) management/execution Bug (ADO) creation/management UAT Testing Documentation Oversight on below deliverables Test Strategy (Waterfall) Test Plan (ADO) Test Suites (ADO) Test Case (ADO) Test Execution (ADO) Bugs (ADO) Project/Initiative status reporting for including but limited to): Testing status/metrics for all QA and UAT impacted teams Bugs for the entire project/initiative Tracking/Status/Metrics Risks to planned testing or progress for all impacted teams Blockers to planned testing or progress for all impacted teams Test Readiness/Health i.e. If test cases or test suites cannot be built due to a poorly groomed user story Dev/Int/QA maintenance Lab/environment prep working with Dev Lead Bug Triage Assist in bug triage and root cause analysis Assign priority based on enterprise standard Communication of all bugs to vendors and impacted teams Coordinate needs between vendors and impacted teams to ensure all info is provided to triage/fix the bug Establish a bug review meeting to include all vendors and impacted teams Meeting Support Participate grooming sessions for User Stories and Bugs Facilitate Bug Review and Triage sessions Participate as SME on all project meetings Testing Estimation Coaching & Mentoring all QA and UAT testers Coordinated testing with vendors and/or impacted teams (when applicable) Account conditioning for QA and UAT teams ADO Team board maintenance Project/initiative dashboard maintenance Go No Go Test Documentation Deliverables Requirements/User Story Traceability Bug Summary by state and severity Deferred Bugs by severity QA & UAT Test Execution Outcome for all impacted teams Production Implementation and Validation (when possible) Responsible for the planning, integration, test casing, scripting and execution of all testing to ensure proper coverage; Schedules and leads test deliverables review sessions as necessary; Work on multiple projects/systems as a project team member and are considered to be a subject matter expert for a single project/system. These projects are of moderate to high complexity within one or more development environments; Collaborate with the BSA and Development teams in the analysis and review of business objectives and requirements to ensure requirements are testable; Actively participate in the review of architectural and technical design specifications; Develop, document and maintain the test data, data validation, end to end testing flows.; Conducts testing using manual and/or automated test processes and reports results; May run database queries in order to supply data validation within test scripts; Updates test cases based upon approved change requests; Works with BSAs and Development teams on defect analysis and triage; Assigns defect severity, and manages defects throughout the project; Works with colleagues and project managers to meet established target dates and completion of activities/deliverables under changing conditions; Creates test status reports per project guidelines; Creates test results and test summary deliverables to ensure production implementation readiness; Creates and facilitates review of the Test Strategy with the project team; Identifies any potential quality issues per defined processes and escalates potential quality issues immediately to management; Collects testing sign-off from all testing participants, including cross-impacted application teams; Ensures all aspects of testing, such as manual execution, regression, automation and performance testing, is completed; Collaborates with Project Test Lead on estimating the test efforts; Collaborates with the project team to support UAT efforts as needed; Maintains the regression test bed to meet changing requirements; Participates in off-hour production releases as needed; Supports the projectis warranty period as needed; Works under moderate supervision with some latitude for independent judgement and problem solving; Provides mentorship to junior team members as needed; Understands and follows the project lifecycle methodology consistently. For more information about this opportunity, please contact Bill Hart at ************ AND email your resume to **********************************!
    $63k-79k yearly est. 1d ago
  • Personal Trust Administrator

    Farmers Logo 2022

    Dublin, OH

    Personal Trust Administrator directs and coordinates activities relative to setting up and administering personal trusts, agencies, foundations, guardianships and estates. The Administrator works in conjunction with the Portfolio Manager to assist in the development and execution of the customer's investment goals. The Administrator also works in conjunction with the Operations area to ensure the collection of income, dividends, receipts, disbursements and statements. At times, the Administrator will assist a client's attorney, accountant, etc. to establish an estate plan. ESSENTIAL DUTIES and RESPONSIBILITIES include, but are not limited to the following: Effectively administer complex fiduciary trust accounts, agencies and foundations according to terms of the document. Monitor accounts on a daily basis, monitor daily cash balances, and prepare account reviews on a monthly basis. Assist in the administration of Estates and Guardianships (prepare inventories, distributions, court accountings), determine date of death values, tax basis issues. Assist in preparation of fiduciary income tax returns, preparation of gift tax returns/federal estate tax returns. Obtain all information necessary to establish accounts including documents, assets, beneficiary details, tax fillings and assisting in establishing investment objectives. Maintain accurate data on all client files together will full documentation. Monitor compliance matters and maintain compliance with all internal policies and procedures as well as with regulatory and legal requirements. In conjunction with the Portfolio Manager, assist in the coordination of investment needs for clients, including cash management and asset allocation choices. Proactively provide professional service to satisfy client needs. Identify and resolve client issues arising in the course of administration of an account. Assist in developing Trust Company services and products. Maintain communication with attorneys, CPAs, etc. for potential trust business. Have a general knowledge of bank products and the ability to introduce trust clients to bank services to support new business for the Trust Company and the Bank Perform tasks/projects/duties as assigned Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations. Regular, predictable attendance is an essential requirement of this position EDUCATION and/or EXPERIENCE: Bachelor's Degree in Business Administration, Finance, or related field. JD or CPA preferred. Minimum 3-5 years background in Trust or related business E-Verify is used to confirm the identity and employment eligibility of all newly hired employees. Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran
    $34k-48k yearly est. 60d+ ago
  • Associate Manager, Compliance

    Coinbase 4.2company rating

    Columbus, OH

    Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The Compliance team within Customer Experience (CX) is responsible for developing and delivering best in class support across multiple customer segments. The Global Compliance Operations Team is responsible for executing Compliance controls with adherence to Coinbase's BSA/AML program, transaction monitoring, KYC, CDD, and EDD policies, procedures and standards appropriate for each jurisdiction in which Coinbase operates. As a Compliance Support Supervisor, you will lead a team of 10-15 Compliance Analysts responsible for enhanced due diligence (EDD), transaction monitoring, to include preparation and filing of Suspicious Activity Reports (SAR). The supervisor sets a culture of ownership and customer focus on their teams by supporting individual and team goals and ensuring best in class customer service experiences through the team. Supervisors also identify broader customer impacting issues and work with technical and nontechnical teams to implement solutions to drive quality and productivity of operations. *What you'll be doing:*** * Lead a team of 10-15 Compliance (Transaction Monitoring / AML and Fraud Investigations/EDD) Analysts; * Ensure adherence to operational KPIs from directs and vendor partners or overall performance and the quality. * Coordinate with senior management and provide insights for process improvement. * Communicate effectively with your team to drive individual and group performance. * Champion change management with your team. * Ask the question "How does this create value for customers" when making decision * Lead a "culture of compliance" * Subject matter expert in AML compliance * Partner with Financial Crimes and second line compliance partners to execute against Coinbase's AML program *What we look for in you:*** * Bachelor's degree or 3+ years of experience within the Compliance field. * 2-3+ year of supervisory experience * Working knowledge of financial laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance) * Positive energy on the future of crypto and Web3 * Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences * Experience working computers and multiple software and database systems * Ability to thrive in ambiguous environments *Nice to haves:* * Compliance Industry certification (e.g. ACAMS) * Advanced understanding of Google apps * Project Management, Scrum, Agile, or Lean 6S certification/experience. * Familiarity with the Coinbase suite of products Job #: G2708 \#LI-Onsite *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $117,385-$138,100 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
    $117.4k-138.1k yearly 60d+ ago
  • US - Financial Crime Data Analyst (SQL & Large Data Sets)

    Capitex

    Remote job

    Job Title: Financial Crime Data Analyst (SQL & Large Data Sets) Job Type: Full-Time / Contract About the Role: We're looking for a detail-oriented and highly analytical Financial Crime Data Analyst with expert-level SQL skills and experience working with large, complex datasets. This role is ideal for someone with a solid background in financial crime analytics, including Anti-Money Laundering (AML), Know Your Customer (KYC), and transaction monitoring. As a fully remote member of a U.S.-based team, you'll be instrumental in analyzing financial data to uncover suspicious activity, support investigations, and ensure compliance with U.S. regulatory standards. Your insights will directly impact how we detect and prevent financial crime. Key Responsibilities: Build and optimize complex SQL queries to analyze high-volume financial datasets Perform data-driven investigations related to AML, KYC, and transaction monitoring Translate analytical findings into actionable intelligence and regulatory reporting Collaborate with compliance, risk, and data engineering teams to support anti-financial crime initiatives Maintain compliance with U.S. financial regulations (e.g., BSA, OFAC, FinCEN) Uphold data governance standards and ensure data accuracy and integrity Requirements: Advanced SQL skills, with a track record of working with large, high-complexity datasets Demonstrated experience in financial crime analytics (AML, KYC, transaction monitoring) Strong understanding of U.S. financial regulations and compliance frameworks Ability to interpret complex data and translate it into clear business insights Familiarity with data governance practices and regulatory reporting requirements Experience with BI/visualization tools (e.g., Tableau, Power BI) is a plus What We Offer: 100% remote work within a U.S.-based team Competitive compensation and flexible working hours The opportunity to help combat financial crime and make a meaningful impact
    $62k-88k yearly est. Auto-Apply 60d+ ago
  • Global Financial Crimes - Vice President, Assistant General Counsel

    JPMC

    Columbus, OH

    Join a dynamic team at the forefront of global financial crime prevention. As part of our Global Financial Crimes Legal team, you will play a crucial role in safeguarding our institution against money laundering, bribery, and corruption. Your expertise will help shape our compliance strategies and ensure adherence to complex regulatory frameworks. Be a part of a team that values innovation, collaboration, and excellence in legal advisory. As an Assistant General Counsel in the Global Financial Crimes Legal team, you will provide expert legal advice and transactional support across all regions and lines of business. You will work closely with compliance, business, and other legal groups to address issues related to anti-money laundering, Know Your Customer requirements, anti-corruption, and economic sanctions laws and regulations. This role offers the opportunity to engage in high-impact projects and collaborate with senior attorneys and investigative units. The Legal Department at JPMorgan Chase & Co. manages legal and other risks, advises on products and services, interprets laws and regulations that impact the firm, and advises the firm on other matters. Our global team is made up of 2,000 lawyers and legal professionals with a reputation as thought leaders who deliver best-in-class services. As trusted advisors, we help the firm's clients while also safeguarding the integrity of the firm. We are committed to a culture of inclusivity and belonging, where people can grow and succeed throughout their careers while working for a first-in-class financial institution doing cutting-edge work. If these values resonate with you, we would like to hear from you. Job Responsibilities: Support the provision of legal advice and transactional support on AML, KYC, anti-corruption, and sanctions laws. Assist internal and external counsel in legal and investigative matters related to financial crimes. Advise on special projects arising from the administration of the global AML program. Support senior attorneys with investigative units, subpoena processing, and SAR filing. Analyze regulatory and legislative developments and advise on implementation. Provide legal advice on the development and review of policies and procedures. Attend meetings and committees to offer legal advice on AML, sanctions, and ABC matters. Perform additional tasks as required by the Legal department. Required Qualifications, Capabilities, and Skills: JD or educational equivalent; compliance with relevant licensing requirements. Minimum 5 years of experience as a U.S.-qualified lawyer in transactional, litigation, or financial services regulatory matters. Understanding of banking and brokerage investment products and transactions. Knowledge of AML, BSA/USA PATRIOT Act, and OFAC regulations. Strong project management and organizational skills. Excellent verbal and written communication skills. Experience with compliance-related investigations and regulatory matters. Ability to foster client relationships and collaborate in a multi-jurisdictional environment. Ability to manage multiple matters in a fast-paced environment. Confidence in translating complex legal concepts into practical solutions. Preferred Qualifications, Capabilities, and Skills: Experience in a major law firm, prosecutor's office, government agency, or large multinational corporation. Creative problem-solving skills. Strong client relationship management skills. Ability to work independently and as part of a team. Experience in a high-pressure environment. All candidates for roles in the Legal department must be licensed to practice law in the country of employment and successfully complete a conflicts of interest clearance review prior to commencement of employment.
    $86k-137k yearly est. Auto-Apply 60d+ ago
  • Teller Center Representative (Las Cruces - Remote)

    GECU 4.0company rating

    Remote job

    Are you passionate about making a positive impact in the community you live in? Do you want to be on the forefront of paving the way to financial freedom for the members we serve? At GECU, our Core Values drive our Culture: Advocate, Integrity, Accountable, Dedicated and Passionate. Come grow your career with an award- winning team! BASIC RESPONSIBILITIES Responsible for creating a positive experience and image of GECU through greeting members, evaluating and responding to members' requests, recommending products and services to create member loyalty, rendering friendly service, and performing member transactions in an efficient manner. TYPICAL DUTIES Completes all member service representative transactions utilizing GECU service standards consistently in a branch environment or through our interactive teller machines (ITMs); to include posting withdrawals, loan payments, deposits, line of credit advances, etc. Runs partial bank deposits, balance drawer and ITMs at the end of shift. Creates memorable member experience through exceptional member interactions which include enthusiastic greetings and closing phrases. Creates opportunities to cross sell all credit union products and services to assist members in determining their financial needs and to ensure individual and credit union goals are consistently met. Good understanding of check negotiation and placement of check holds in order to mitigate check fraud losses. Balance cash box assignment at the end of the day. Educates members in the use of our remote services to include and not limited to real time taking ATMs, ITMs, Mobile and the convenience our neighborhood branches bring to our community. Makes judgment decisions regarding tickler lockouts, warning information, altered items, and stale-dated checks, after sufficient experience is gained. Ensures that members' accounts are handled accurately. Acquires knowledge of audit items/questions to include security procedures in order to comply with Credit Union security and safety procedures. This includes participating in branch audit periodically. Exercises professionalism and good judgment with members and coworkers. Maintain and understand compliance to ensure that work complies with GECU's established policies, procedures and applicable regulations, to include Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Member Identification Program (MIP), and Office of Foreign Asset Control (OFAC). Other duties as may be assigned or required in connection with general operation of the credit union.
    $33k-39k yearly est. 2h ago
  • Business Relationship Support Specialist

    W.F. Young 3.5company rating

    Dublin, OH

    About this role: Wells Fargo is seeking a Business Relationship Support Specialist as part of the Commercial Bank. Learn more about the career areas and business divisions at wellsfargojobs.com In this role, you will: Be accountable for a complex portfolio of customers Share leadership role with managers to oversee a portfolio of accounts Identify opportunity for process improvements within the portfolio Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio Verify compliance and report identified issues for resolution Make decisions on complex customer issues Partner with managers to resolve issues and provides status updates on implementations Develop expertise in the policies, procedures, and compliance requirements Handle complex customer issues which include escalation and resolution Lead team and serve as a subject matter expert for the department Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Knowledge and understanding of middle market commercial banking Customer service focus with the ability to listen to customer needs and recommend solutions Knowledge and understanding of Anti Money Laundering (AML) and Bank Secrecy Act (BSA) Ability to work effectively, as well as independently, in a team environment Ability to identify cross-sell opportunities and participate in moderately complex customer transactions Treasury experience Ability to manage client relationships Excellent verbal, written, and interpersonal communication skills Intermediate Microsoft Office (Word, Excel, and Outlook) skills Strong attention to detail and accuracy skills Strong organizational, multi-tasking, and prioritizing skills Face-to-face customer service experience Knowledge and understanding of business banking compliance controls, risk management, and loss prevention Experience partnering/collaborating with Commercial Banking Group and/or a Wholesale group Extensive knowledge and understanding of Commercial or specialty group servicing operations Knowledge of various systems used to support Commercial Banking clients including Hogan, WCIS, Cornerstone, TM Legal Wizard, WCAO, Relationship View, Service View, SVP & WICE Job Expectations: This position is not eligible for Visa sponsorship This position offers a hybrid work schedule Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process May be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards #commercialbanking Location: 6515 Longshore Loop - Dublin, Ohio 43017 Required location listed above. Relocation assistance is not available for this position. Pay Range: Dublin-Ohio Pay Range: $60,,000 - $91,000 USD annual (this range may not be applicable to other locations) Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $60,000.00 - $91,000.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement Posting End Date: 26 Dec 2025 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $60k-91k yearly Auto-Apply 1d ago
  • SVP, Director, Financial Crimes

    Vast Bank 3.9company rating

    Remote job

    Job Details Elgin Corporate Headquarters - Tulsa, OK Full TimeDescription Vast Bank is looking to hire an S VP, Director, Financial Crimes! Since February of 1982, we've been a financial institution that has served customers in Northeast Oklahoma and beyond. Our deep roots in the community and commitment to personal service have enabled us to grow alongside our customers, creating conveniences and solutions to fit unique problems and lifestyles. For over 40 years, we've built a legacy on personal service, flexibility, strength, and integrity. Now, with bold leadership and a renewed commitment to customer-centricity, we're aiming higher for the next 40 years. New ideas, strong partnerships, and modern technology will accompany a winning culture to deliver more control and a surprisingly easy banking experience. We're a company that believes in taking care of the people who make working here possible. In addition to competitive compensation, we offer a leading employee benefit package: Comprehensive benefits package & 401(k) match Professional development- opportunities for advancement! Tuition assistance Transit reimbursement Paid time off & more! Qualifications Summary Of Role The Director of Financial Crimes plays a critical leadership role in the development, execution, and oversight of the institution's global financial crimes compliance (FCC) program. This includes Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), Anti-Bribery and Corruption (ABC), Sanctions compliance, and Fraud Risk Management across multiple jurisdictions. The role requires extensive cross-border regulatory knowledge, risk-based decision-making, and stakeholder engagement at the highest levels. This is a high-impact leadership role requiring a balance of strategic oversight, regulatory expertise, team development, and cross-functional collaboration. Major Duties and Responsibilities Design and execute a robust global financial crimes compliance strategy aligned with enterprise risk appetite and regulatory expectations in all operating jurisdictions. Serve as a trusted advisor to the Board of Directors, executive management, and governance committees on all FCC matters and emerging risks. Serve as the board-appointed BSA and OFAC Officer. Maintain and continually enhance the enterprise-wide FCC framework, including policies, procedures, and risk assessment methodologies. Lead periodic financial crimes risk assessments and ensure comprehensive, accurate reporting to executive management and the Board. Oversee all aspects of the FCC program for both domestic and international operations aligned with enterprise risk appetite and regulatory expectations in all operating jurisdictions. Partner with technology and operations teams to integrate technology (e.g., AI, machine learning, data analytics) to improve detection, efficiency, and reporting capabilities. Serve as a key liaison with domestic and foreign regulatory agencies, auditors, and law enforcement regarding financial crimes matters. Stay abreast of and ensure compliance with international laws and regulations applicable to operating jurisdictions. Manage and develop high-performing teams including BSA/AML managers, investigators, analysts, specialists, and fraud prevention professionals. Design and implement tailored training programs for frontline staff, senior management, and business units. Knowledge & Skills Experience 12+ years of progressive experience in financial crimes, compliance, or risk management roles within banking or financial services. Strong international exposure and working knowledge of global AML, sanctions, and fraud regulatory environments. Education/Certifications/Licenses Bachelor's Degree in Business Management, Finance or related field. Master's Degree in Finance, Law or related field- preferred Interpersonal Skills A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. Role Important Behavioral Skills Strong communication skills to develop good working relationships and to promote cooperation and compromise among various departments. Display the ability to research and comprehend a high level of knowledge in current and developing regulations. Ability to develop and maintain effective working relationship at all levels by proactively participating and contributing to a positive work environment, controlling emotions and temperament, and exhibiting courteous, respectful, and professional behavior. Ability to quickly adapt to changing environments, processes, and technologies. Technological ability and willingness to work remotely from home as required. Strong organizational skills. Ability to maintain composure under pressure or adverse circumstances, using effective strategies for managing personal stress. Ability to maintain personal and work direction when faced with ambiguity. ADA Requirements Physical Requirements Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters. EEO Statement It is the policy of Vast Bank to afford equal opportunity in all phases of employment without regard to an individual's race, color, creed, religion, gender, national origin, age, disability, marital status, ancestry, sexual orientation, unfavorable military discharge for qualified individuals with disabilities, and for qualified disabled veterans and veterans of the Vietnam era, to the extent required by applicable local, state and federal law.
    $89k-125k yearly est. 60d+ ago
  • Non-Conforming Underwriter

    JMAC Lending 3.8company rating

    Remote job

    With over 25 years of experience, JMAC Lending has established itself as a leader in the industry. We pride ourselves on our innovative products, outstanding service, and unwavering commitment to supporting our partners in growing their businesses. Our culture revolves around surpassing conventional market options, positioning us as the preferred lender for our clients. Our team boasts impressive credentials and participates in ongoing education to blend knowledge with experience seamlessly. Built on a foundation of the highest ethical standards, our company excels in delivering competitive product pricing for wholesale and correspondent lending to our valued clients. The Opportunity: This role entails underwriting agency and non-agency loans (including both Manual and AUS), alongside Alternative Doc loans. You'll play a crucial part in evaluating supporting documentation to determine borrowers' creditworthiness and their capacity to fulfill mortgage obligations. This includes reviewing a variety of documents such as credit reports, income and asset documentation, appraisals, collateral reports, and fraud prevention tools, as well as any other necessary paperwork to make informed decisions. This is a Full-Time/Remote opportunity offering competitive pay ranging from $90,000 to $110,000 annually plus bonus. Key Responsibilities: Conduct a comprehensive and precise analysis of all loan documents, including the AUS decision report, credit report, various income sources (both complex personal and business returns), assets, preliminary title report, appraisal, purchase agreement, escrow instructions, occupancy verification, as well as performing checks for red flags and potential fraud. Efficiently enter data into DU/LP systems and execute the final AUS processing. Meticulously manage loan files and clear any conditions, demonstrating both attention to detail and a sense of urgency to meet customer needs. Accurately log loan data and decisions into our operating system, ensuring precision at every step. Review transaction matrices and internal investor overlays to guarantee compliance with all investor guidelines. Apply and uphold effective fraud detection methods. Proactively request additional information or documentation as needed, and identify risk factors that may affect the quality of the loan file. Assist in resolving any pre-funding or post-purchase loan issues by collaborating with the post-closing department to address any outstanding conditions or concerns. Communicate loan decisions clearly and professionally via phone or email to foster positive and productive relationships with colleagues and clients. Maintain open channels of communication with brokers and sales staff to ensure all inquiries are addressed promptly, showcasing exceptional customer service skills. Requirements Must have recent underwriting experience with all Conventional loans products for a minimum of 5 years and is current on all updated guidelines, policies, and proce-dures. Current jumbo, non-agency, and alternative document experience for at least 3 years. Must be able to multi-task in a fast-paced environment while maintaining a high level of quality. Extensive knowledge of all FNMA/FHLMC and investor guidelines. Extensive knowledge of complex tax returns including multiple businesses and multi-ple financed properties. Able to handle multiple investors guidelines. Maintain quality and production standards as set forth by management. Strong attention to detail, organization, and communication skills. Communication skills, verbal and written, capable of expressing complex issues and soliciting input from a broad audience. Must comply with all BSA/AML requirements as well as any mandatory changes. Benefits Comprehensive Health Care Plan (including Medical, Dental, & Vision) Life Insurance Options (Basic, Voluntary & Accidental Death & Dismemberment) Generous Paid Time Off (for Vacation & Holidays) Secure Retirement Plan (401k) Short-Term & Long-Term Disability Coverage Family Leave Benefits Access to Wellness Resources JMAC Lending, Inc. is an Equal Employment Employer. We are committed to workforce diversity. Qualified applicants will receive consideration without regards to age, race, religion, sex, sexual orientation, gender identity or national origin. DISCLAIMER: JMAC Lending is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
    $90k-110k yearly Auto-Apply 60d+ ago
  • Financial Services Partner (Mortgage)

    Outside GC 4.0company rating

    Remote job

    WHO WE ARE.... Outside GC, the nation's leading partner-only provider of on-demand general counsel services, is a thriving and expanding virtual law firm offering an innovative approach to legal services for early-stage, growing, and mature businesses. With a team of senior business lawyers with substantial in-house and general counsel experience, Outside GC provides private and public companies and non-profit organizations with outstanding corporate and IP legal services as needed at a fraction of the cost of either hiring a full-time general counsel or relying exclusively on law firm counsel. Clients typically develop a working relationship with one Outside GC lawyer and have access to the whole team for specific subject-matter experience. WHY ATTORNEYS LOVE OUR TEAM.... Flexibility to work full-time, part-time, and during preferred times as part of a fully remote team. High-quality legal engagements The collegiality and camaraderie of highly experienced and talented colleagues to share resources, referrals, and coverage The support of an outstanding team of financial, operations, client relations and business development professionals to facilitate the delivery of exceptional, pragmatic, and cost-effective legal services to our clients YOU BRING TO OUR TEAM... Experience: At least 10+ years of corporate legal practice, including experience as an in-house attorney, serving as a General Counsel and/or in another senior in-house legal role and 3+ years of law firm training Specialized Expertise: Deep experience advising mortgage lenders and servicers on federal and state compliance, with the versatility to counsel on broader banking and consumer lending issues. Demonstrated legal expertise in the following areas: Advising on federal and state mortgage lending and servicing requirements, including TILA, RESPA, fair lending laws, and state licensing and examination obligations. Counseling on consumer protection laws and broader banking regulations, including the Bank Holding Company Act, Dodd-Frank Act, and related frameworks. Managing regulatory examinations, investigations, and enforcement actions by the CFPB and state regulators. Counseling on anti-money laundering (AML), Bank Secrecy Act (BSA), and OFAC compliance, including the design of compliance programs. Advising on data privacy and cybersecurity obligations under GLBA and state privacy regimes. Advising on marketing, advertising, and fair lending considerations, including UDAAP and other consumer protection risks. Supporting clients in M&A, joint ventures, and corporate transactions involving mortgage lenders and servicers. Collaborating with internal business and compliance teams to strengthen policies and controls that address regulatory risks and support operational effectiveness. Offering strategic insight on adjacent regulatory areas as needed, including payment systems and emerging technologies that intersect with mortgage lending. Substantive legal experience as a broad corporate generalist Demonstrated success as a practical, business-focused, and responsive legal partner J.D. from a nationally accredited law school State bar membership in state where reside/practice At OGC, we believe a focus on diversity, equity, and inclusion is integral to hiring exceptional people and creating enduring businesses. To inspire growth at our firm and throughout our portfolio, we strive to create an organization where every individual is celebrated, heard, valued, and empowered to reach their full potential. We will continuously look for ways to improve and evolve in our ever-changing world and we are committed to ensuring OGC is one of the best places to work for all by creating diverse teams, strengthening our culture of inclusion, and giving everyone an equitable opportunity to succeed. OGC is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
    $63k-172k yearly est. Auto-Apply 60d+ ago
  • BSA/AML/OFAC Compliance Auditor III

    Pathward, N.A

    Remote job

    We are a hybrid, remote-office company dedicated to growing our talent anywhere! We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA. At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. About the Role: Independently plans and executes complex, risk‑based audits with a primary focus on BSA/AML, sanctions (OFAC), and Partner Solutions (embedded finance/“BaaS”). The role applies deep financial‑crimes and partner‑oversight expertise to assess governance, risk management, and control effectiveness across Pathward's products, services, and third‑party ecosystems. Leveraging sound judgment, data‑driven analysis, and plain‑language storytelling, this position develops actionable insights, influences senior stakeholders, and drives continuous improvement, while adhering to the IIA Standards and Pathward's Internal Audit methodology, and expectations from regulatory bodies such as the OCC and FinCEN. While the core emphasis is on financial‑crimes and partner‑banking risks, this position will also lead audits in adjacent domains (e.g., operations, payments and money movement, consumer compliance) as business needs dictate. The ideal candidate thrives in ambiguity, navigates complex business models and technology stacks, and communicates with clarity and empathy to build trust and deliver high‑quality outcomes. Experience engaging with regulatory bodies is highly valued. What You Will Do: Plan and lead end‑to‑end, risk‑based audits (planning, fieldwork, reporting, and follow‑up). Set clear objectives/scope/criteria; identify key risks and controls; tailor procedures to business model and risk profile; deliver on time with high quality. Evaluate BSA/AML program pillars, governance and oversight, risk assessments, internal controls, policies and standards, training, and monitoring/quality assurance. Test financial‑crimes processes: CIP/KYC/CDD/EDD, customer risk rating, watchlist screening, transaction monitoring, investigations, SAR/CTR obligations, model validation and coverage, and recordkeeping across platforms and partners. Assess sanctions (OFAC) compliance: governance, interdiction, alert handling, escalation, and intersections across payments and money‑movement rails. Audit Partner Solutions (BaaS) and related third-party oversight including BSA/AML and OFAC compliance across the partner lifecycle: due diligence, onboarding, ongoing monitoring, change management, issue management, and termination. Review BSA/AML and OFAC third-party risk classification, oversight practices, and compliance reporting for sufficiency, accuracy, and decision usefulness. Use data analytics, where possible, to profile population risk, select samples, and detect anomalies across screening, monitoring, disputes, and partner portfolios. Evaluate enterprise interdependencies affecting BSA/AML and OFAC by testing data from source to report, testing ownership and SLAs at handoffs, and identifying gaps so processes are reliable, well‑controlled, and decision‑useful. Assess rules/models/scenarios and data pipelines: change control, documentation, performance monitoring/back‑testing, and data lineage/integrity supporting BSA/AML and OFAC. Produce clear, evidence‑based findings with root‑cause analysis, business impact, and prioritized action plans; challenge management responses and validate remediation (including regulatory items) for sustained effectiveness. Engage stakeholders constructively (business leaders, Compliance, Risk, Technology); present concise, executive‑ready narratives/visuals; escalate emerging risks promptly and tailor messaging to audiences (working groups, executives, committees). Lead non‑financial‑crimes audits as needed (e.g., payments and money movement (ACH/wires/RTP)), consumer compliance, third‑party risk management, and model risk-applying the same risk‑based methodology and clear, audience-tailored reporting. Coordinate co‑sourced providers, ensuring adherence to methodology, templates, workpaper quality, and delivery timelines. Support annual risk assessment and audit planning with insights on regulatory themes, partner risks, product/technology changes, and data/controls maturity. Exemplify ethics and judgment: integrity, objectivity, confidentiality, and sound judgment under uncertainty/complexity. Demonstrate strong interpersonal effectiveness: active listening, constructive feedback, patience and perseverance, collaborative relationships, compassion and respect, customer focus, and disciplined planning to achieve audit goals. Stay abreast of emerging issues involving internal audit, changes to federal and state banking laws, and evolving laws and regulations that could impact the organization, particularly with BSA/AML and sanctions, BaaS, third party risk, prepaid products and/or deposit products, consumer payment applications/wallets, and/or digital or electronic payments processing/processors. Assist in the development of less-experienced staff through the review of audit work papers and timely feedback. Other duties as assigned. What You Will Need: Bachelor's degree in a relevant field (e.g., Accounting, Finance, Business, or related displace), or equivalent education and work Professional certifications such as: CAMS, CFE, CIA, CRMA, and/or CPA preferred. Additional credentials in BSA/AML, or sanctions compliance are a plus. 5+ years of relevant experience in internal audit, compliance, or risk within financial services. Demonstrated strength in BSA/AML, sanctions, and partner/third‑party oversight. Ability to pivot and lead audits in adjacent domains. Proficiency with data‑centric testing and visualization techniques; strong written and verbal communication. The responsibilities listed above are not all inclusive and may be changed at any time. Salary range: $72,000 - $120,000 The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate's experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future. This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more. #LI-Remote Don't have everything listed under qualifications? If you're excited about this role but your experiences don't match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law. Who we are: Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws. Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing - ******************** Please click here to view Pathward's Applicant Privacy Notice. Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted. Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidate Scam Warning We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: *********************************************************
    $72k-120k yearly Auto-Apply 60d+ ago
  • Client Services & Solutions Specialist II

    NBH Bank 3.9company rating

    Remote job

    It starts with our culture... Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn't just see a number, they'd see a dad or a mom or a graduate or a business owner. Our associates understand the complexities of people's lives and offer simple solutions. That's the basics of Relationships. Fairness. Simplicity. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings. We have a long-standing commitment to Equity, Diversity, and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization, and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all our associates to feel welcome and empowered at work. This position is supporting the bank's call center. Call centers create valuable interactions that build trust and loyalty. As a result, this Client Services and Solutions Specialist will play a pivotal role in nurturing strong relationships, providing exceptional client experiences and preventing fraud for our Bank of Jackson Hole, Bank Midwest, Community Banks of Colorado, and Hillcrest Bank clients. With the highest degree of courtesy, compassion, and professionalism, you will assist with client questions, complaints, and banking inquiries. You will use effective communication, probing questions, and critical thinking to ascertain various needs while identifying any areas of fraud. As a Client Services & Solutions Specialist, you will perform within a well-defined structure where repeatable results are expected. The work is precise with a need for attention to detail. While maintaining client interaction which may occur across multiple channels, you will navigate various systems and programs. As a critical line of defense in fraud prevention, careful adherence to established procedures and processes are essential. Client Services Specialists are expected to provide both internal and external Online Banking and Bill Payment support, offer resolution for client concerns and offer relevant solutions for their personal banking financial needs. All associates are expected to build a rapport with clients and team members, treating them with respect and consideration regardless of their status or position. Maintaining current knowledge and consistent compliance with regulations and bank policies and procedures related to the position is essential, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements. Minimum Requirements: To be considered for this position, you must possess the following qualifications. High School Education or equivalent. Minimum of 2 years of relevant job experience within a bank call center. Basic knowledge of call center protocol and client servicing experience. Basic level of work experience, knowledge, and training in call center environment. Fraud protection experience Desired Qualifications: To be considered an ideal candidate, you should possess some of the following qualifications: Associate's degree. Experience with bank call center/client servicing. 3+ years of relevant job experience. Bilingual in Spanish and English Fraud detection experience strongly desired Skills and Abilities: Below is a general list of desired skills and abilities; this is not an exhaustive list. Strong interpersonal skills and the ability to build peer and/or team cohesiveness Ability to think logically, to analyze situations and provide appropriate solutions, which may include personal banking products. Strong oral and written communication skills with the ability to clearly and concisely articulate resolution to a variety of issues. Provide awareness on digital banking tools and general instruction to enhance the client user experience. Ability to manage difficult and stressful situations in a fast-paced environment. Ability to prioritize competing demands and effectively manage multiple tasks Responsiveness and flexibility; ability to adapt to changes Proficient in Microsoft Excel, Word, and vendor web solutions Work Environment: We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly, and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following: Work from home (WFH), Virtual, Remote environment. Hours can vary from 8am-7pm M-F CT and every other Saturday 9am-2pm CT. Must be able to work at a rapid pace for long periods (typically no longer than 8 hours). Must be able to work overtime to the extent necessary. Benefits: In addition to your financial compensation, eligibility to participate in a scorecard-based incentive plan based on company and individual performance, we also offer a generous benefits package that includes medical, dental, vision, critical illness, accident and hospital indemnity insurance, company paid life insurance, parental benefits, 401k, an associate stock purchase program, paid time off, education reimbursement, and associate banking perks. For more information about the benefits offered click here. If this is what you believe in, then you're definitely right for us. Consider making an investment in us, so that we may invest in you and your bright future.
    $28k-33k yearly est. 24d ago
  • Sr. IT Business Systems Analyst (Remote, USA)

    Savers | Value Village

    Remote job

    Job Title: Sr. IT Business Systems Analyst (Remote, USA) Pay Range: $101,272- $151,907 Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans + Comprehensive coverage (medical/dental/vision) at a reasonable cost + Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off + Sick Pay + Vacation Pay - Approximately 2 weeks + 6 paid holidays plus 1 to 2 additional floating holidays Team member discounts + Up to 50% off store merchandise Flexible spending accounts + Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) + A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance Retirement Plan + A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Life insurance + Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits + Annual Bonus + Performance Merit Increases + Disability Insurance + Parental Leave Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. What you can expect: + The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. + To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. + An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. What you'll be working on: The Senior Business Systems Analyst (Sr. BSA) serves as a key contributor to the Enterprise Project Management Office, with responsibilities that often span enterprise-wide initiatives. This role is accountable for analyzing, improving, and supporting complex business processes and systems by working across departments including store operations, engineering, IT, and business teams. The Sr. BSA identifies and addresses operational, financial, and technological risks, while also seeking opportunities to improve efficiency. The Sr. BSA acts as both a strategic partner and hands-on analyst, aligning business objectives with technology solutions while identifying areas for process improvement and ensuring business and technical requirements are effectively translated and executed. Essential Job Functions: + Manage multiple initiatives or complex projects with multiple workstreams; collaborating with stakeholders and project delivery teams to define, document, and refine business and system requirements. + Serve as a liaison between business and technical teams to ensure solution alignment. + Lead requirements workshops, process mapping sessions, and cross-functional discussions to gather and validate project needs; ensuring documentation is complete, consistent and well understood. + Create specifications, translating business requirements into requirement specifications for developers and IT leveraging system designs, data models, and workflow diagrams. + Perform gap analyses and impact assessments to evaluate current state vs. future desired state o Write user stories, lead sprint planning, and participate in Agile/Scrum ceremonies. o Act as a Subject Matter Expert (SME) on system features and workflows throughout the development lifecycle. + Perform as a SME on system features during troubleshooting or requirements workshops. + Support change management and DevOps activities, including communication, training, and stakeholder engagement. + Identify training and operational procedures within a business to increase efficiency and productivity. + Discover impactful insights using a variety of data analysis and organization tools. + Ensure related business and IT systems as well as partner platforms accurately represent requirements. + Provide leadership, support and mentorship to other Business Systems Analysts. + Develop, review, and modifyanalysis templates, tools, and processes. + Continually seek to improve process, technology, communications and documentation. What you have: Required Knowledge, Skills, and Abilities + Analytical and critical thinking skills: ability to analyze and interpret complex information and diagnose the root cause of issues with a problem-solving mindset. + Technical proficiency: solid understanding of software development life cycle (SDLC) and experience with relevant tools such as ADO, enterprise systems like ERP or CRM, and SQL, for example. + Strong communication and facilitation skills, capable of translating between business and technical audiences, and effectively presenting complex topics to senior leadership. + Ability to develop a deep understanding of business processes and identify areas for improvement. + Proven ability to effectively manage multiple priorities and lead initiatives in a complex, ambiguous environment. + Ability to effectively collaborate and builds strong relationships with stakeholders at all levels. + Ability to set realistic goals and timelines, and proactively resolves challenges + Ensures all project-related documentation is complete + Delegate as necessary Minimum Required Education, Training and Experience + Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent + 5-8 years of business systems analysis (BSA) experience or in a similar role + Experience managing or contributing to software related enterprise projects + Certified Business Analysis Professional (CBAP), Professional in Business Analysis (PMI-PBA) or similar preferred + Scrum Master Certification preferred FLSA: Exempt Travel: 10% or less Work Type/Location: Remote, USA Savers is an E-Verify employer
    $101.3k-151.9k yearly 44d ago
  • Treasury Management Onboarding and Program Specialist

    Kemba Financial Credit Union 3.8company rating

    Columbus, OH

    Title: Treasury Management Onboarding and Program Specialist Reports to: Vice President Commercial Services Supervises: None Status: Exempt Objective The Treasury Management Onboarding and Program Specialist is a critical role responsible for supporting the sales, onboarding and servicing of treasury management products for commercial clients. This role ensures operational efficiency, client satisfaction, and strategic alignment between sales goals and service delivery acting as a key liaison between relationship managers, treasury sales specialists, operations, and clients to ensure seamless execution of treasury solutions. Duties and Responsibilities Develops, implements, and maintains comprehensive policies and procedures for Treasury Management onboarding, servicing, and support functions Ensures timely and accurate onboarding and servicing of clients, maintaining high levels of client satisfaction; support educating clients on product functionality, usage, and best practices through virtual or in-person training sessions Provides post-sale support and ongoing consultation to optimize client satisfaction and product utilization Serves as a subject matter expert on treasury products including ACH, wire transfers, remote deposit capture, fraud prevention tools, and liquidity management Trains new hires and partner sales teams on products/services and identifying/referring Treasury Management opportunities Oversees the tracking, management, and reporting of Treasury Management referrals from internal partners; ensure timely follow-up, accurate documentation, and conversion tracking to support sales effectiveness and pipeline visibility Collaborates with Treasury Management Sales Specialists to develop customized solutions and proposals for clients Identifies and leads continuous improvement efforts; partnering with internal departments (Operations, Compliance, IT, Risk) to resolve issues and improve processes Maintains a deep understanding of treasury products, industry trends, and regulatory requirements Develops and maintain documentation, training materials, and process workflows to support team efficiency Analyzes service metrics and client feedback to identify areas for improvement Supports strategic initiatives and contribute to product development and enhancement discussions Assists in other areas as directed by Credit Union management Develops an understanding of credit union history, philosophy, organization, policies, and operational procedures On a self-directed basis, continues to improve individual level of competency through training and certification on established educational programs Relates to others beyond giving and receiving instructions: Works well with partners and peers Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others Responds appropriately to feedback Required Qualifications Bachelor s degree in Business, Finance, or related field required 2+ years of experience in treasury management, banking operations, or commercial client services Strong knowledge of treasury products and banking systems Excellent communication, leadership, and problem-solving skills Ability to manage multiple priorities and work cross-functionally Proficiency in Microsoft Office Suite and CRM platforms Preferred Skills Experience with treasury platforms and onboarding tools Familiarity with banking regulations (e.g., NACHA, Reg E, BSA/AML) Proven ability to drive process improvements and enhance client experience Strong analytical skills and attention to detail Physical Demands The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions. The employee is regularly required to sit, use their hands, reach with their arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment. Travel in market required as needed for client meetings, training, or team collaboration #CRPKMB
    $48k-62k yearly est. 60d+ ago
  • Queens Branch-Business Development Department / Residential Loan Associate

    Bank of China Limited, New York Branch 4.0company rating

    Remote job

    Introduction Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business. Overview This position provides loan business, prepares loan analysis and loan recommendation to meet objectives set by the Branch Manager. Responsibilities Business Development: Originate and underwrite residential mortgage loans and maintain relationship with customers. Meet business objectives in the loan operation set by the department head and Branch Manager. Assist customer service representatives to originate new residential loan, Refinance and Modification Program. Credit Control: Handle loan business according to all bank policies and procedures, KYC Due Diligence requirements. Monitoring KRI and reporting criticized loan if applicable. Compliance: Update Residential Mortgage Lending Procedure as needed. Work on CFPB Consumer Metrics impacted by COVID-19 on monthly basis. Work on Compliance and Regulatory reports as needed to LCD periodically. Consumer Compliance Risk Assessment. Work and coordinate with BSA on Monthly Compliance Reporting. Inform customers of regulatory compliance requirement. Coordinate with external and internal examination to ensure business safety and soundness. Operation and Post-Lending Customer Service: Communicate with OSD and follow up with customers on tax, insurance, annual escrow disclosure statement, year-end escrow statement, escrow account or other post lending questions or issues due to Work from Home impacted by COVID-19. Report necessary documents or reports to Head Office. Work with ORD and QCU on third party vendor review and attend ORC meeting. Work with vendors of Ellie Mae and Equifax to meet Bank's operational risk requirement. Participate in loan business activities to ensure the loan operation is safety and soundness. Help to answer and resolve customer complaints and inquires. Seek unusual and irregular activities and, if any, reports to supervisor, BSA Officer and Branch Manager. Assist to complete distribution of all consumer lending disclosures, review completeness of loan application, arrange appraiser to appraise the value of properties and order credit report, review of appraisal report and credit report, prepare Credit Recommendation Report and commitment letter after loan approval. Arrangement of closing and the preparation of closing documents. Scan loan documentation to Laserfiche. Attend necessary business related trainings. Strictly comply with the BOC Global customer service standard & BOCNY performance evaluation. Qualifications Bachelor's degree required; major in Accounting, Finance, Economics or equivalent fields preferred Minumum 2 years of Residential lending experience required NMLS Certification is required Demonstrate knowledge in Credit Underwriting, Personal loan process, and Consumer compliance Bilingual ability in English and Mandarin required Pay Range USD $42,000.00 - USD $90,000.00 /Yr.
    $42k-90k yearly Auto-Apply 55d ago
  • Temporary Senior Associate- AML Audit (Global Banks)

    Rsm 4.4company rating

    Remote job

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. Temporary Senior Associate - AML Audit (Global Banks) RSM's AML Audit Group is seeking a skilled Senior Associate to support AML audit engagements for a global banking client. This role sits within the Third Line of Defense and focuses on consent order remediation, issue validation, and regulator-ready audit execution. The ideal candidate brings hands-on AML audit experience, strong data analysis skills, and the ability to produce high-quality deliverables aligned with regulatory expectations. Key Responsibilities Support the execution of AML audits within the Third Line of Defense, including coverage of transaction monitoring, customer due diligence (CDD), sanctions screening, and AML governance frameworks. Assist with audit activities tied to regulatory remediation and issue validation, ensuring corrective actions are tested and sustainable. Perform data-driven testing: population validation, sample selection, and transactional data analysis. Prepare clear and well-documented workpapers that support audit conclusions and regulatory expectations. Collaborate with audit managers and team members, providing subject matter insights where appropriate. Required Qualifications 3-6 years of Internal Audit experience with direct exposure to BSA/AML and sanctions at large banks or consulting firms. Experience contributing to audits involving consent orders, MRAs/MRIAs, or other regulatory enforcement actions. Strong data proficiency: SQL, ACL, Excel, Tableau, or similar tools for large dataset analysis. CAMS certification (or equivalent) preferred. Knowledge of U.S. and global AML regulatory frameworks: BSA, OFAC, FFIEC, and related guidance. Strong written and verbal communication skills; ability to contribute to regulator-ready audit documentation. Why This Role This is an excellent opportunity for an AML audit professional at the Senior Associate level to deepen their Third Line experience, work on high-visibility regulatory remediation projects, and sharpen their data-driven audit skills while supporting one of the world's leading banking institutions At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $50 - $74 per hour
    $50-74 hourly Auto-Apply 60d+ ago
  • Model Validation Analyst

    United Community Bank 4.5company rating

    Remote job

    United Community is seeking a Model Validation Analyst to conduct independent validations of various models in compliance with SR 11-7. This role supports the annual risk assessment process, maintains the model inventory, assists in planning validation schedules, and prepares model risk-related reporting. The analyst will collaborate with model stakeholders and provide effective challenge throughout the model lifecycle. What You'll Do * Perform Independent Validations: Validate models across credit risk, valuation, ALM, fraud, BSA/AML, operations, and marketing. * Collaborate with Stakeholders: Engage with model owners and developers to assess risk and provide effective challenge. * Support Risk Assessment: Assist in annual risk assessments and validation scheduling. * Maintain Model Inventory: Update inventory and track validation findings. * Prepare Reports: Document validation results and communicate findings to management and governance committees. * Monitor Performance: Conduct model evaluations and performance reviews. * Ensure Compliance: Apply regulatory guidance (SR 11-7, OCC Bulletin 2011-12) during validations. * Research & Improve: Stay current on modeling best practices and validation techniques. Requirements For Success Required Skills/Experience/Education: * Bachelor's degree in Statistics, Econometrics, Economics, Mathematics, or related quantitative field (Advanced degree preferred). * Minimum 5 years of relevant experience in model risk management, financial modeling, or quantitative analysis. * Strong quantitative and analytical skills with a critical mindset. * Proficiency in Python (advanced), R, MATLAB, or SQL. * Knowledge of risk modeling practices and regulatory requirements (SR 11-7, OCC Bulletin 2011-12). * Excellent verbal and written communication skills. Preferred Skills/Experience/Education: * Advanced degree or certifications in quantitative disciplines. * Experience with machine learning and advanced statistical modeling. Supervisory Responsibility May supervise certain validation activities and mentor junior analysts. May manage validation-related projects. Working Environment & Physical Demands * Professional office environment; standard office equipment usage. * Sedentary work with occasional standing, stooping, and typing. * Schedule flexibility for evenings/weekends as needed. * Up to 20% travel required. Conditions of Employment * Must be able to pass a criminal background & credit check * This is a full-time, non-remote position FLSA Status: * Exempt We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay Range USD $60,466.00 - USD $93,119.00 /Yr.
    $60.5k-93.1k yearly 33d ago
  • Senior Consultant, Product Systems Analysis

    Cardinal Health 4.4company rating

    Dublin, OH

    What Product Systems Analysis contributes to Cardinal Health Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience. Product System Analysis serves as a liaison between the business and IT to align product strategies and capabilities, also providing technical business specifications to IT. This job family identifies and analyzes product needs, defines requirements, objectives, and participates in the solutions making process. This job family optimizes business processes by leveraging the functionality of the technology and product solution. Business Intelligence and Analytics is a centralized organization to continue to provide support to multiple business areas to help unlock the true value of reporting and analytics. This position is responsible for deeply understanding the business in multiple functional areas and across business units, as well as understanding the application landscape and capabilities. They maintain relationships with the business and leverage requirements engineering practices and methods to enable improved business processes to drive business success. They align business strategies and capability needs into business and technical requirements to ensure IT systems enable the desired value. Responsibilities Demonstrates knowledge of legacy and future Business Intelligence and Analytics (BI&A) capabilities, data domain knowledge, tools and practices to enable various Business Analytics teams Identifies business BI&A problem areas, data and capabilities gaps, in alignment with the needs of the BI&A business users and/or industry and potential solutions to resolve problems/gaps Knows and executes best practices for business analysis processes and functions (from an industry and strategic standpoint), including requirements elicitation methods Drive key priorities and initiatives for the BI&A Sustain team Partner with Business Supported Applications (BSA) owners or business analytics users in supporting their remediation efforts by leveraging new capabilities or developing critical business knowledge Provide data consultant expertise in outlining data impacts during transition state Focused on adoption of future state platforms by providing BI&A/Data coordination with legacy data and reporting teams Lead training, drive adoption, develop data literacy leverage self-service data marts for reporting and analytics Partner with critical business users from Legacy solutions to migrate to future state solutions, enabling path of legacy reporting system retirement Qualifications Bachelor's degree in related field, or equivalent work experience, preferred 5+ years of experience in Business Intelligence and Analytics and Data with proven techno-functional and data leadership experience, preferred Knowledge of Business Intelligence and Analytics capabilities, data domain expertise or techno-functional knowledge is preferred to work with various Business Data Analytics teams Possess SAP process knowledge and its translation to future state data preferred Possess techno-functional knowledge of HANA/Business Objects self-service data marts, Google Cloud Platform (GCP)/BigQuery (BQ), SQL, Tableau, AtScale, Alteryx, and Teradata, preferred Proven results and process orientation Proven planning, analytical, and detail-orientation Excellent communication skills - written, oral and presentation Demonstrated ability to develop working relationships at various business analytics areas What is expected of you and others at this level Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects Participates in the development of policies and procedures to achieve specific goals Recommends new practices, processes, metrics, or models Works on or may lead complex projects of large scope Projects may have significant and long-term impact Provides solutions which may set precedent Independently determines method for completion of new projects Receives guidance on overall project objectives Acts as a mentor to less experienced colleagues Anticipated salary range: $103,500 - $147,900 Bonus eligible: Yes Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with my FlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 10/21/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here
    $103.5k-147.9k yearly Auto-Apply 60d+ ago
  • Collector II-Remote

    Fort Bragg Federal Credit Union

    Remote job

    Collector II-Remote Purpose: The Remote Collector is responsible for managing delinquent loan and share accounts to minimize losses while maintaining a positive member experience. This role involves contacting members by phone, email, and other digital channels to resolve past-due accounts, arrange repayment plans, and educate members on available financial solutions. The Remote Collector ensures all collection activity is conducted in accordance with credit union policies, federal and state regulations, and member service standards. Primary Duties and Responsibilities: Monitor and manage assigned delinquent loan and share accounts, typically ranging from early to mid-stage delinquency. Make daily outbound calls and send electronic communications to members regarding past-due accounts. Work collaboratively with members to establish realistic repayment arrangements or loan workout options. Maintain accurate documentation of all collection efforts and member communications in the core system. Skip-trace and research member contact information as necessary to locate and engage with members. Identify potential problem loans and recommend appropriate next steps to minimize risk or loss. Follow all regulatory requirements, including the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and credit union policies. Provide exceptional member service by treating all members with respect, empathy, and professionalism. Collaborate with internal departments (Lending, Member Services, Accounting, etc.) to resolve account discrepancies. Prepare reports or updates for management as needed. Perform any other duties as assigned. Schedule and Work Expectations: Must reside within 35 miles of Fayetteville, NC. Two (2) weeks in person at the assigned office location for initial training (additional time may be required based on performance). Required to attend in-office training and refresher training. Must have reliable high-speed internet, a secure, quiet workspace, and the ability to work independently. Standard business hours can include nights, weekends, or rotating shifts, depending on the credit union's needs. Regular monitoring, quality assurance, and performance feedback Other Duties and Responsibilities: Assists VP Finance & Collections in preparing reports when necessary. Archive letters, files and other documentation of work in order to preserve record of such files. Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering & Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Training: High School diploma. On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training. Prior Experience: 3 years of similar or related experience. Interpersonal Skills: Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Special Skills and Abilities: Strong communication skills, both written and verbal, and the ability to explain and discuss sensitive subjects. Ability to manage a high volume of calls and multitask effectively in a remote environment. Assertive and willing to conduct collection calls. Proficiency in Microsoft Office and familiarity with credit union core systems Knowledge of collection regulations and best practices. Self-motivated, goal-oriented, and capable of working independently with minimal supervision. Strong attention to detail and record-keeping accuracy. Physical Demands: The need for physical stamina is low to moderate. Working Conditions: Minimal adverse working conditions. Some fluctuations in temperature experienced in office setting. May require flexible hours to reach members in different time zones.
    $25k-34k yearly est. 28d ago
  • Technical Support Engineer - Remote

    Paynearme

    Remote job

    At PayNearMe, we're on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind-designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs. Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results. In September 2025, we raised a $50 million Series E funding round to accelerate our growth. We're a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ. Join us and be part of a team that's shaping the future of payments-one experience at a time. Job Description We're expanding our support capabilities with a new Technical Support Engineer position. This role is crucial for enhancing our 24x7 support in partnership with our outsourced team and on-call rotation. As part of the Customer Success organization, this role helps manage both the product and customer experience through quality support efforts. Schedule Requirements Participation in a rotating 24/7 week-long on-call coverage schedule Primary schedule example: Monday - Friday 8:00 AM - 5:00 PM PST Responsibilities Provide product support, focusing on enhancing customer experience through effective troubleshooting, including portal usage, API, web services, bulk data processing, and reporting Efficiently manage the support queue, including handling escalations, identifying defects, suggesting enhancements, and enriching the knowledge base Utilize the Zendesk ticketing system as the primary support platform, managing incoming requests primarily via email and extending support through phone handoffs, meetings, and occasional chat interactions. Handle a moderate volume of approximately 500 tickets per month, ranging from simple alerts to complex escalations Collaborate with internal stakeholders and external partners across Account Management, Client Services, Product Engineering, SysOps, Finance, Compliance, and Legal to resolve issues with minimal customer disruption Participate in an on-call rotation for after-hours incidents, addressing critical issues as they arise Qualifications 3+ years in technical product support or equivalent education, with a strong service ethic and a commitment to excellence Technical proficiency with software platforms, web/mobile applications, and data/API interfaces, paired with excellent analytical and problem-solving skills Exceptional communication, organizational, and teamwork skills, capable of managing incident escalations and working closely with both internal and outsourced support teams A customer-first attitude, able to empathize and advocate for users, with the agility to navigate a fast-paced, dynamic environment Ability to perform under pressure while managing a high volume of tickets, incidents, and complex projects, maintaining focus on quality and timely resolution Preferred Qualifications Past experience in the online gaming industry is a plus. (Sports Betting, Casino/Poker, Fantasy Sports Horse Racing) Familiarity with cloud based (SaaS) business systems or Independent Software Vendors (ISV) Basic understanding of HTML, XML, JSON, JavaScript, and APIs at a technical level or SFTP / batch systems Financial / banking processes such as settlement, reconciliation, payment files, NACHA, chargebacks, disputes, etc Support systems (especially Zendesk usage or administration), business processes, training, and knowledge content administration Debit, Credit, Apple Pay, Google Pay, PayPal, Venmo, Square Cash app, disbursements, ACH, and related networks and processors Cash at retail POS, back-end payment systems, and gift card networks Product / project management, reporting, and data analytics Compliance concepts such as: BSA, AML, OFAC, and UDAAP Any applicable Support contributor or leadership roles such as: Technical Support Analyst or Support Engineer Customer Success Specialist Team Lead, Technical Support Technical Account Manager Support Engineer API Support Specialist Data Analysis Support Engineer Technical Operations Specialist Support Data Analyst Implementation Manager Systems Operations Specialist Network Operations Center (NOC) Analyst Professional Services Consultant IT Support or Systems Administrator Additional Information Location: Flexible/Remote (within the US) Great compensation package plus extensive benefits, including: 100% Remote (must be in US) Base salary per year (paid semi-monthly) Fast- paced and professional work culture Stock options with standard startup vesting - 1 year cliff; 4 years total $50 monthly communication expense stipend to go towards your phone/internet bill $250 stipend to enhance your WFH setup Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) Premium medical benefits including vision and dental (100% coverage for employees) Company-sponsored life and disability insurance Paid parental bonding leave Paid sick leave, jury duty, bereavement 401k plan Flexible Time Off (our team members typically take off ~3-4 weeks per year) Volunteer Time Off 13 scheduled holidays 2x / year in-person team meet-ups (2-3 days, company paid) Salary Range: $90,000 - $110,000 PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We're in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. - Candidate information will be treated in accordance with our job applicant privacy notice found at: ************************************************************** Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.
    $90k-110k yearly 20d ago

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