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  • Inbound Customer Service Agent - Consumer Relations (Remote)

    GE Appliances 4.8company rating

    Remote job

    At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey? Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina. Benefits & Perks: Paid on-the-job training and mentoring Work-from-home opportunities (equipment provided) No weekend shifts Paid time off Medical, dental, vision, and prescription benefits eligibility on day 1 of employment 401(k) program with a company match Short-term and long-term disability Life insurance Appliance discount program Tuition reimbursement Gym membership reimbursement Career growth opportunities Position Inbound Customer Service Agent - Consumer Relations (Remote) Location USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD How You'll Create Possibilities As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues. In your role you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career! * We offer a base rate of $17.00/hour+ incentives based on your quality scores - paid weekly. * Training requires a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST). * After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday. After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: * Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry. * Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions. * Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions. * Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc. * Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager. * Complete consumer reviews for satisfaction before case closure. * Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies What You'll Bring to Our Team Position Requirements * High School Diploma or GED * Minimum of 1-year Call-Center experience * Minimum of 2-years Escalated Customer Service experience * Ability to communicate effectively in English is a requirement * Excellent written & verbal skills * Moderate to advanced computer skills; navigating multiple online applications * Exceptional organizational skills; ability to effectively multi-task * Ability to handle high-volume calls while simultaneously handling multiple online applications * Previous experience working from home (preferred) Soft Skills * Passion for helping customers and problem-solving * Flexible with the ability to take direction from management yet work independently to achieve goals * Active listening skills and the ability to ask questions * Conflict resolution skills; negotiation skills; and time management skills * Flexibility, being the ability to adapt to change. Critical thinking skills * Desire to work in a team environment towards common goals * Ability to remain calm and show empathy while handling challenging customer concerns Requirements for Remote Work Environment * Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures. * A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues * Internet Speed Requirements: * Ping 50 Mbps or lower * Download 50 Mbps or higher * Upload 15 Mbps or higher Our Culture Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy. GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to *******************************
    $17 hourly 27d ago
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  • Contact Service Center Business Operations Manager (Hybrid - Arkansas)

    Maximus 4.3company rating

    Remote job

    Description & Requirements Maximus is currently seeking a dynamic and experienced Contact Service Center Business Operations Manager to support our AR NWD (Arkansas No Wrong Door) program. This high-level, client-facing role is critical to ensuring operational excellence, driving process improvements, and serving as a trusted advisor to internal and external stakeholders. The Contact Service Center Business Operations Manager is responsible for overseeing document control processes, driving continuous improvement initiatives, and providing strategic leadership to cross-functional teams. The ideal candidate will possess strong analytical skills, a collaborative mindset, and the ability to develop and maintain policies and procedures that align with program guidelines and organizational objectives. This is a hybrid position that requires work to be performed both onsite at our Little Rock, AR office as well as remotely. The percentage of travel initially will be approximately 50%, however will depend on the nature of the project and related activities. *This position is contingent upon contract award.* Why Maximus? Work/Life Balance Support - Flexibility tailored to your needs! • Competitive Compensation - Bonuses based on performance included! • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. • Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. • Tuition Reimbursement - Invest in your ongoing education and development. • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. • Professional Development Opportunities-Participate in training programs, workshops, and conferences Essential Duties and Responsibilities: - Enhance and enforce the document control or change control governance processes. - Provide oversight and perform research and gap analysis to determine and improve effectiveness of all operational documentation and processes. - Provide leadership, guidance, and expertise to internal program management and support teams to solve issues, develop operational documentation, implement change requests, and document process changes. - Provide analytical oversight and review of all relevant initiatives. - Develop tools to enable leadership to address issues and make decisions related to change requests. - Identify and resolve issues, problems, and concerns by leading cross functional teams. - Develop, document, and maintain an effective set of policies and procedures consistent with program guidelines. - Interface with management and steam to determine appropriate policies and procedures. - Responsible for day-to-day operations to meet key performance metrics. - Ensures that business rules and processes established b the Contractor are identified, documented and approved by DHS before and after system go-live. - Oversee CSC development and expansion activities, including but not limited to interviews with DHS divisions. - Recommend improvements to business processes to ensure that the CSC enables cost savings and improved functionality to DHS through process improvement. - Oversee and consult on change management practices with Contractor and with DHS staff. - Lead the development of the Interview Plan and Transfer of Operations Plan as well as ongoing maintenance of stakeholder relationships to ensure the CSC expansion vision is executed. Minimum Requirements - Bachelor's degree in related field. - 5-7 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree. - Five years of experience in management consulting and/or business analytics responsibilities on projects or similar scope required. - Excellent written and verbal communication skills required. - Previous experience in change management required. - Previous experience in human services required. - Knowledge of the Contractor's solution, having implemented and managed the solution in no less than one environment at least as complex as the Contractor's solution required. - Proficiency in Microsoft Office Suite required. Home Office Requirements: - Internet speed of 25mbps or higher required (you can test this by going to ******************* - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Must currently and permanently reside in the Continental US. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 100,000.00 Maximum Salary $ 128,000.00
    $54k-93k yearly est. Easy Apply 7d ago
  • IT Support Specialist - Connectivity Support (Remote - Some Travel)

    Blue Star Partners 4.5company rating

    Remote job

    Job Title: IT Support Specialist - Connectivity Support Work Type: Primarily Remote - Some travel to sites as needed Location: MUST be local to one of the following: Seattle, Portland, Los Angeles, Phoenix, Detroit, Indianapolis, Charlotte Period: Appx. 6 months starting 09/09/2024 - potential for extension Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half) Rate: $35 - $40/hr Contract Type: W2 only Scope of Services: The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required. Role, Responsibilities, and Deliverables: Monitor e-mail, web and phone intake channels to respond to customer inquiries Answer product related questions including implementation and troubleshooting Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required Education & Experience: Associates degree in IT-related fields Minimum of 3 years of experience Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files Competent in cloud network and server utilization practices Proficient in cybersecurity practices Familiar with common firewall resolution practices Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical Ability to leverage and/or engage others to accomplish tasks and projects Multitasks, prioritizes and meets deadlines in a timely manner General understanding of sales, customer service and consulting functions Strong organizational and follow up skills Excellent verbal and written communication skills and attention to detail Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner Familiarity with Salesforce CRM Previous experience in medical facilities, with customer facing support
    $35-40 hourly 60d+ ago
  • Tax Manager EA/CPA REMOTE (Seasonal)

    JDA TSG 4.8company rating

    Remote job

    Tax Team Manager, CPA/EA (Seasonal) Remote U.S. | Full Time | starting at $38/hour + Incentives/Bonuses | 401K + Match You must be a current Enrolled Agent (EA), CPA, or practicing attorney to be considered for these positions! Opportunity Highlights: Flexibility! Wide range of shifts, including evenings and weekends. 100% Remote work in the U.S. Growth potential Starting at $38/hour + incentives Work from early November 2025 through April 30, 2026 averaging 40+ hours per week. JDA TSG's Tax Services Group is hiring Seasonal Team Managers for the upcoming tax season. If you are looking for seasonal work, and have Remote Management experience, we would love to speak with you about joining our team! On a Typical Day, you will: Provide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals. Monitor and evaluate team to identify and provide mentoring and coaching. Implement policy updates through training and change control processes. Identify areas for process improvement at the individual and team level. Analyze daily/weekly/monthly team performance data, deliver performance feedback. Review and manage tax accuracy. Assess, adopt, and update strategies to empower team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources, Net Promoter Scores, Quality of Service, case documentation, average handle time, connectivity requirements and troubleshooting. Identify and address issues and challenges within the leadership channels, customer-facing issues, and customer escalations, ensuring resolution in a friendly and prompt manner. Execute customer callbacks as requested. Carefully document and keep accurate records of team-related activities?. Ensure team members meet milestones during onboarding and training. What you bring to the role: 2+ years in a remote, supervisory role, leading teams of 15+ customer support professionals. Strong technical skills and ability to navigate computer systems and software including professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc. A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities. (No Satellite or Wi-Fi providers.) What We Provide: Seasonal/flexible morning through evening hours. We staff Mornings, Midday, and Evenings, 7 days per week, from the comfort of your home office. W2 position starting at $38 per hour, 401k with match, benefits, perks, and other incentives. Work from early November through the end of April 2026, averaging 40+ hours a week. Comprehensive training and support from our management team, who are committed to helping you excel in this role. Equipment including laptop for the duration of employment. (You must also have access to a personal computer for your use.) The opportunity for employment growth within JDA TSG. We need folks who can work the entire season, though April, 2026. Can you commit? APPLY NOW! About?JDA TSG: Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions. JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, protected veteran status, political affiliation, or any other status protected by applicable law. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
    $38 hourly 1d ago
  • Strategic Client Manager - Global IP Network

    Nttlimited

    Remote job

    Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. The Strategic Client Manager is responsible for generating new revenue from the sale of high bandwidth IP transit services together with associated other value-added services, to ISPs and Internet-centric companies, both domestically and internationally. This role requires management and growth of large scale named accounts with significant analysis of technical and commercial terms as well as hunting for prospective new logos. The SCM will be responsible for leading the strategy and success of the customer's overall engagement with GIN, closely coordinating all activities with other functional teams within GIN. In this role you will: Generate new sales consistent with monthly NIMRR targets. Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound. Develop and maintain strong relationships with key business executives and stakeholders in prospect and customer organizations. Development of close working relationships with NTT international affiliate companies Work closely with Sales Engineering, Customer Solutions, Order Management, Operations, and other key eco-system team members to drive successful and meaningful customer experience with GIN. Development of a quarterly business plan consistent with department objectives. Track, manage, and report ongoing activity relative to plan. Flexibility to work outside of standard 8am-5pm local time zone hours. Ability to travel up to 50%, or as needed. This role is perfect for you, if you: Good knowledge of key global IP Networks & Service providers, Ethernet service offerings, CDN and DDoS services. Must have advanced technical understanding of IP transit concepts like ASN, BGP and peering and positioning value with purchasers. Minimum of 5-7 years of sales experience selling to wholesale consumers of bandwidth including but not limited to gaming, hosting and CDN companies. Good knowledge of all Microsoft Office applications. Good knowledge of Salesforce.com or similar CRM. A track record of over-achieving sales quotas Bachelor's Degree in Business, Marketing, Finance, or a related field preferred. Skills and Core Competencies Development of complex multi-component business solutions within the Technology and/or ISP industries Successful track record with Wholesale and/or Major Accounts - experience with global sales preferred A track record of over-achieving sales targets Thorough understanding of the underlying technologies and economics of the Internet. Must be familiar with the unique technical requirements of large network customers. Excellent communication skills, both verbal and written. Must be able to efficiently communicate to senior management both within and outside the company. Ability to prepare and deliver professionally structured and written customer proposals with limited supervision. Ability to work efficiently with finance, sales engineering, legal, IP engineering resources Flexibility to work outside of standard 9am-6pm local time zone hours. Travel, as permitted, to customer meetings, trade events and other business events as may be required Working Conditions: This is a home office-based position, with some travel for company/sales meetings as well as to client sites. Flexibility to work outside of standard 9am-6pm local time zone hours may be required at times to support this global team. Target Base Salary: $110,000-$130,000K (based on experience) plus variable commissions. NTT intends to offer a base pay within this range dependent upon factors such as experience and job-related requirements. Base pay is one part of the Total Rewards offerings that NTT provides to employees. We also provide benefits offerings to include medical, dental, vision, life insurance, supplemental life insurance, spouse and child life insurance, STD, LTD, Flex Spending Accounts and the Company's 401(k) retirement plan. Join our growing global team and accelerate your career with us! Workplace type: Remote Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
    $89k-139k yearly est. Auto-Apply 60d+ ago
  • Remote Work At Home

    Joe Hurley

    Remote job

    Full Job Description Remote Administrative Assistant $18.00 - $25.00+ per hour We are looking for ambitious individuals who are ready for a challenging yet rewarding career as part of our call center. Joe Hurley hires people who will produce exceptional results, who can deliver amazing service to our customers, while striving to inspire positive change within the Organization. Why you should apply to be a Customer Experience Associate at Joe Hurley INC : Pay Rate: $18.00 - $25.00+ per hour Uncapped earning incentive Availability to work between the hours of 10:00 am and 7:00pm central time Permanent work from home position All computer equipment provided Full Time A comprehensive and highly competitive benefits package Dental Insurance Health Insurance Vision Insurance 401K Paid Holidays Paid Time Off Paid Emergency Time Off And more! Whats a typical day as a Customer Experience Associate? Youll be: Receiving challenging calls transferred from Tier 1 agents. Assisting and troubleshooting customer concerns Verifying data and information using a verification process Addressing customers questions while displaying exceptional customer service skills Documenting both customer concerns and solutions Meeting or exceeding all managed metrics Keeping your community safe and making a difference This job might be an outstanding fit if you: Are an ambitious customer focused individual Have the ability to handle stressful customer interactions Have one year of Call Center, Sales, or leadership experience Have strong computer skills with dual monitor experience preferred Display excellent verbal and written communication skills plus problem-solving skills Are able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs Are be able to work from home with internet in a quiet area Have your computer connected to the internet via an Ethernet cable (not Wi-Fi) Equal Opportunity Employer It is and will continue to be the policy of Joe Hurley INC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and regardless of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, genetic information, gender identity, or their status with regard to public assistance.
    $18-25 hourly 60d+ ago
  • Consultant, CMS Business Development

    Ciena 4.9company rating

    Remote job

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact. Location: Remote, US (Preferred CO, TX, IL, GA) The CMS Business Development Consultant is responsible for consulting and partnering with named Service Providers and Network Operators in the US to drive long-term growth for both Ciena and our Service Provider partners. This position combines business development, product consulting and partnership to perform a critical shared overlay function working in collaboration with Ciena Account teams. The role is focused on strengthening partnerships, developing new business opportunities, launching new Carrier Managed Services and accelerating sales performance with our partner community. To perform exceptionally well in this role, the Consultant will need: an outcome oriented problem solving mindset, emotional intelligence to align internal and external stakeholders and superior communication skills. How Will You Contribute: Business Development Develop and launch new services with Service Provider Partners. Drive partner orders to target and YoY Growth. Leverage consultancy approach to provide service creation and monetization support into target service provider partners. Lead business development and thought leadership initiatives to drive new opportunities and evolve existing services with our partner executive leadership teams. Identify target market segments, quantify market opportunity, assess the competitive landscape to engage with an insight-based selling approach. Proactively takes steps to capitalize on managed service opportunities presented by market opportunity. Deliver strategic consulting and business case development to execute the existing service evolution and new service creation process to launch new Ciena powered Carrier Managed Services. Develop market assessments and TCO/ROI business cases to justify investment. Lead the feasibility and business case assessments. Partnership Management Engage with key partner sales and marketing executives to create and maintain strong relationships with our partners. Developing personalized strategic business plans for each partner. Conduct annual business planning, and quarterly reviews with partner liaisons to measure and drive revenue growth. Engage Senior Sales Leadership and define strategy annually to grow Monthly Recurring Revenue of Ciena Powered Carrier Managed Services. Prioritize resources, OPEX and market development fund investment to achieve short and long-term sales growth. Align and engage internal Ciena resources to build out and drive a long-term managed services strategy. Communicate back to account management team and sales VP's key information that will help drive stronger corporate relationships with the partner and Ciena. Sales Enablement Develop a sales training and enablement strategy for multiple partners and customers that is non-technical and focused on evangelizing Ciena solutions that are built on the partners service platform(s). Develop content and lead sales training events to help relevant Direct and Indirect Sales teams grow Monthly Recurring Revenue. Monitor and report progress against business targets throughout the duration of engagements. The Must Haves: Must have at least 8 years' experience working in or with Telecommunication Service Providers in Sales, Channel Sales, Business Development, Product Management or Consulting. Experience in the Telecommunications eco-system including Global Carriers, Tier 1 Operators, Tier 2 Operators, Regional Service Providers, MSOs, Submarine Operators, Indirect channel, DC Operators and Cloud Providers. Experience with Service Provider/Network Operator Product Development Lifecycle and the requirements to develop, launch, operationalize, and enable the GTM of a new carrier managed service. Experience with channel programs, channel policies and channel management. Skilled in all aspects of consultative sales and business development. End to end including strategy development, executive discussions, relationship development, market dynamics assessment, service(s) definition with monetization models, opportunity qualification and development, brokering direct field sales connections, assistance with closure, and improving partner satisfaction. Must be proactive, energetic, demonstrates initiative & results oriented. Commitment to customer centricity, with a strong capability to advocate on behalf of customer needs and pain points. Must have strong collaboration skills to align cross-functional internal and external teams towards partner outcomes. Able to influence as a change agent capable of leading organizational transformations by overcoming internal and external barriers to success. Strong business acumen and deep telecommunications managed services market knowledge. Exceptional written and oral communication skills with extensive experience presenting a broad range of materials and storytelling to influence stakeholders including C suite. Adept at collaborating with key stakeholders, managing conflict, resolving issues and escalating where appropriate to deliver a best-in-class partnership experience. Experience using financials models to translate the solution benefits into financial business case justification for customer transformation. Effective interpersonal communications, emotional intelligence, active listening, and collaboration skills. Assets: Business degree or undergraduate degree in Engineering, Computer Science or Information Technology with MBA or equivalent relevant work and leadership experience. Preferred project management certification. Preferred relevant certifications on optical transport (L1), Carrier Ethernet (L2), IP (L3), Software Defined Networking and Network Function Virtualization. The annual total target compensation pay range for this position is 195,500 - $323,000. This includes both base and incentive compensation. #LI-WH1 #LI-Remote Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
    $103k-134k yearly est. Auto-Apply 60d+ ago
  • Intake Specialist (Client Service Sales) - Remote

    Heard & Smith 3.8company rating

    Remote job

    Intake Specialist (Client Service - Sales) Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life! Fast-paced, professional environment; Fulfilling, challenging, and rewarding; Great team environment; Paid Holidays, Accrued Paid Time Off (FT only); Great Medical Benefits Package (FT only); Wellness Program (FT only); Competitive Salary $14.50-$16.50 per hour DOE 401k with Annual Employer Profit-Sharing contributions (historically 5% annual salary - employee contributions not required!) As the Intake Specialist you are the first point of contact for potential clients who are seeking Social Security Disability (SSD) and/or Social Security Income (SSI) assistance. In a call center environment, you will guide potential clients through a screening process (triage) to determine eligibility for SSD/SSI and if eligible, invite them to become a client. You will assist clients in the completion of initial applications as well as addendums and updates for submission to the Social Security Administration. In this role you will: Build the initial client relationship and confidence in our firm with every prospective client interaction Take 150 - 200 calls per day in a professional inbound/outbound call center environment Sign up 4 new cases per day to the firm Be expected to meet occupancy and adherence goals Be expected to maintain a minimum call quality score of 90% Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained Solve problems and maintain confidentiality Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately To be successful as an Intake Specialist you will need: High School Diploma; Degree preferred; or equivalent combination Call center and customer service experience Strong people skills Excellent telephone, communication, and active listening skills Ability to meet performance standards whether in office or working remotely from home Knowledge in computer technology and the Internet (MS Office, Outlook). Including the ability to learn new programs easily Minimum 40 WPM typing speed Multi-tasking skills and the ability to work well under pressure Detail oriented Excellent spelling and grammar Problem analysis and problem-solving Self-motivated, self-disciplined, able to work with little supervision Reliability and dependability Ability to work in fast paced environment Ability to work in a confidential environment always maintaining client confidentiality Has professional manner and high energy level, exhibits a positive attitude Strong organizational skills Good time management skills Accepts new ideas and challenges and is highly motivated Ability to work well with others as a team Ability to work remotely from home as needed per business needs (see remote requirements) Sales experience a plus Fluent Spanish a plus Minimum Requirements for a Remote Home Office Intake Specialist: Computer with up-to-date operating system (No Macs, Chromebooks, Tablets) Camera - internal to computer or external Fast internet connection (20MB+) Wired Ethernet cable Internet connection in your home office Land line telephone or good cell phone signal in home office Quiet, private home office with no distractions during business hours Reside in Texas
    $14.5-16.5 hourly Auto-Apply 60d+ ago
  • Phone Sales Representative

    Local Splash 3.7company rating

    Remote job

    Are you a hungry sales professional looking for warm leads to be provided for you? Are you looking for a career where you can grow? Does the thought of selling a product you believe in while working 100% remote excite you? Then we want to meet you! Join our Local Splash family and love where you work! We are growing quickly as we expand to new territories and are looking for hungry and talented sales professionals to help drive that growth! If you are someone who thrives in a fast-paced environment, enjoys working with people and has a strong student mentality - read on! We provide an amazing opportunity with a company that has upward career opportunities, a phenomenal sales compensation structure and a fun and laid back atmosphere. This is a full-time work from home opportunity from Monday to Friday, 7:00am to 4:00pm (PST). Responsibilities and Duties Connect via phone with 200 - 300 cold prospects on a daily basis (autodialer) Receive inbound calls through an automated dialer system Conduct outbound follow-up calls to warm prospective clients Generate interest in business owners and qualify their businesses Gather information to help determine right-sized solutions for clients Qualifications and Skills 1+ years of experience with: Inside sales, phone sales, cold calling, SaaS. 1+ years of experience working remotely and or/ work from home environment 1+ years of SEO experience and/or Google Ads preferred Demonstrate technical proficiency with virtual communication tools and G Suite Excellent communication and organizational skills, outgoing and ambitious Goal driven, self-starter, student mentally, detail-oriented and punctual Ability to build rapport with small and medium sized, service-based business owners Demonstrate integrity in interactions with clients and coworkers Display a mature, professional and positive demeanor Demonstrate our core values when handling confidential client information Strive to meet and exceed weekly and monthly metrics and goals Must have proficient computer and multi-tasking skills Experience with Vicidial, Paylocity, Zoiper (or similar) and VPN preferred Technical Requirements Ethernet connection from computer to modem required Reliable power and High Speed internet service (fiber service ideal) Ability to quickly multitask between multiple tabs Ability to use hotkeys and shortcuts Workstation ready; to include Windows based PC, headset, keyboard and mouse Benefits and Perks UNCAPPED bonuses! Base introductory hourly rate $6 ~ $15 DOE OTE: $25,000 ~ $40,000 a year Full-time opportunity: Monday - Friday 7:00am - 4:00pm (PST). No weekends! Incentives such as spiffs, prizes, contests, bonuses, etc. Fantastic benefits: medical, dental (CA Residents), paid holidays and 401(k) Paid time off: vacation, personal and sick time Employee Referral bonus program - up to $300 per referral Local Splash is an equal opportunity employer. We embrace diversity and we are committed to creating a versatile and fun environment for all employees.
    $40k yearly Auto-Apply 7d ago
  • Network Engineer, Deployment & Support

    Meta 4.8company rating

    New Albany, OH

    Meta's Edge & Network Services (ENS) team is actively looking for passionate people to help us tackle the unique set of challenges and opportunities we face, while contributing to our company mission of connecting the world. Our team is the execution arm of the Meta network team and is responsible for the deployment and support of all production networks (Edge, Backbone, Optical, and Datacenter) as well as our content delivery network (CDN) across the globe. This truly global team offers a unique career opportunity to work with all of the latest network technologies and talented engineers solving some of the most complex problems in the industry. **Required Skills:** Network Engineer, Deployment & Support Responsibilities: 1. Deployment, configuration, and management of all network infrastructure on our data center campus 2. Work with partner teams and vendors to manage day-to-day operations and reliability of the regional network 3. Schedule and perform maintenance including upgrades, migrations, and decommissioning of production networks 4. Create deployment install packages and maintain as-built documentation and asset database for network and computing equipment 5. Establish and implement global best practices and contribute to the design of new scalable network solutions 6. Support the development, testing and integration of new hardware and software platforms into the network 7. Participate in an on-call rotation to support the network infrastructure 24x7 8. 10-30% travel based on project **Minimum Qualifications:** Minimum Qualifications: 9. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience 10. 6+ years of work experience responsible for designing, deploying and operating large-scale networks 11. Experience configuring and troubleshooting routing and switching protocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP) 12. Working knowledge of network protocols (TCP/UDP, DHCP, DNS) and experience with IPv4 and IPv6 13. Experience working in a multi-vendor environment with hands-on experience with networking hardware 14. Working knowledge of physical infrastructure design including structured cabling and fiber-optic cabling 15. Proven experience managing multiple projects simultaneously and deliver against mission critical deadlines 16. Proven experience working in a global team environment and solving problems with limited supervision **Preferred Qualifications:** Preferred Qualifications: 17. Working knowledge of 40/100G Ethernet and CWDM, DWDM and optical transport network technologies 18. Experience with field-based work in Data Centers, Colocation Facilities, Internet Exchanges, or Central Offices 19. Working knowledge of data center power and cooling infrastructure and critical facility operational best practices 20. Familiarity with the Linux based systems. - Experience with scripting and automation (Bash, Python, Perl) 21. Technical leadership and people management experience **Public Compensation:** $133,000/year to $190,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
    $133k-190k yearly 60d+ ago
  • Admissions Advisor

    Umgc

    Remote job

    Strategic Enrollment Management Full-Time, Contingent II, Exempt, Pay Grade 1.2 University of Maryland Global Campus (UMGC) seeks an Admissions Advisor in the Department of Strategic Enrollment Management. The Admissions Advisor will use strong critical thinking skills to help a diverse population of adult learners overcome a myriad of obstacles to fulfill their educational objectives. A successful Admissions Advisor performs at a high level, has extraordinary customer service skills, is able to clearly articulate the value proposition of UMGC based on each prospective student's individual needs, effectively addresses and overcomes concerns, builds urgency for prospective students to complete the admissions process and embraces change. A successful candidate should be confident, enthusiastic and provide exceptional service to every student and team member during every interaction. KEY ACCOUNTABILITIES INCLUDE: Guide prospective students through their decision-making process by engaging in a consultative dialogue to explore and uncover student needs and concerns, presenting information in a professional, articulate, and confident manner, and effectively communicating the value proposition of the university to achieve desired conversion and meet/exceed enrollment growth targets Accurately document, maintain, and track all student interactions, information, and progression through the CRM system Drive new student recruitment and first term success through problem solving in a way that leaves the new student feeling as if they have a strong advocate for their success Meet speed to response goals and demonstrate high quality customer service throughout all student and staff interactions Maintain departmental Service Level Agreements in line with management expectation Possess thorough understanding of UMGC product knowledge, policies, procedures, systems to effectively and accurately guide prospective students from inquiry through enrollment in their first term. RESPONSIBILITIES INCLUDE: Be highly visible and dynamic through a high volume of interactions with prospective students via phone, video conferencing, text, and email, adhering to the contact strategy Maintain and provide accurate information on admissions process, program requirements, first term student success/retention initiatives, policies, procedures and dates/deadlines Contribute to individual, team, and unit goals on a daily, weekly, monthly basis to ensure new student growth targets are met Develop referral leads from prospective students, UMGC alumni and /or personal networks Proactively engage with prospective students and help them overcome potential barriers within the student enrollment process Act as a liaison for prospective students by assisting with all processes to include registration, degree planning and act as a liaison between students and other University departments Provide comprehensive responses to student questions regarding transfer credit, transcripts, document tracking and other records being sent to the university Possess thorough understanding of UMGC product knowledge, policies, procedures, systems to guide prospective students effectively and accurately Correspond clearly and effectively with all students and Admissions team members Be knowledgeable of UMGC services to include hybrid classes and testing services at military and civilian sites where relevant Maintain a mastery of content knowledge for all university, corporate alliance programs and community college agreements Participate and provide leadership in recruitment activities and new student success initiatives including attending virtual open house events, information sessions, webinars, classroom walk through presentations and other events as requested to offer guidance to new students Provide general information to students regarding all payment options, the full range of active duty and veteran educational benefits, process, and requirements via phone, text and email conversations Evening, weekend hours and possibly holidays may be required at times based on business need Perform other duties as assigned Admission Advisor-Partnership additional duties: Independently represent the University virtually and at locations throughout the state at recruitment events, transfer fairs, webinars and on community college campuses to generate inquiries. Conduct classroom presentations virtually and/or onsite to increase awareness of the Maryland Completion Scholarship, UMGC's online classroom, program articulations and transfer process Some evenings, weekends and extensive in-state travel is required. Candidates must have a good driving record along with reliable transportation and auto insurance. DUTY STATEMENTS: Employees that live within 50 miles of UMGC are required to work university commencement REQUIRED EDUCATION AND EXPERIENCE: An earned Associate's Degree At least 1 year serving in an Admissions, Advising, Coaching or Consultative Sales role Experience working in a goal-driven, measured performance and team environment is required Candidates must possess excellent customer service and time management skills, high learning agility, creative problem solving, interpersonal, oral and written communications, with strong attention to detail and accuracy Excellent interpersonal communication skills for both one-on-one interactions and group presentations with diverse populations of students Upbeat and outgoing personality with a desire to encourage students to succeed and ability to address and overcome student concerns Excellent computer and keyboarding skills (Microsoft Office, inclusive of Word, Excel, PowerPoint PREFERRED EDUCATION AND EXPERIENCE: An earned Bachelor's degree 2+ years previous experience in any of the following areas: online higher education admissions, advising, enrollment management, recruiting, educational or training-industry sales, consultative inside sales of a service offering 1+ years working in a call center or high-volume, customer service/ consultative sales environment REQUIREMENTS TO BE ELIGIBLE FOR REMOTE ROLE: Home worksite furniture and equipment shall be provided by the Candidate UMGC will provide necessary office supplies, a laptop, monitor and headset Network communication to non-public UMGC online information technology services and data shall be made only through the use of the UMGC Virtual Private Network (VPN) to ensure data is transmitted through encrypted channels and proper authentication All computing equipment that is used, whether purchased by UMGC or the individual, must be connected to broadband internet through an Ethernet connection All computing equipment that is used must be connected to broadband internet with upload and download speeds of at least 25MBPS. You must also hardwire your laptop to the router through an Ethernet connection All submissions should include a cover letter and resume. The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions. Workplace Accommodations: The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. Benefits Package Highlights: Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). Time off rates will be prorated based on the number of hours worked. Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent II employees who work on average 30 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits. Contingent II employees who work on average less than 30 hours per week but at least 20 hours per week are eligible for a stipend to assist in the purchase of a health plan. Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. NOTE: C2 Part-time employees working less than 0.5 FTE are not eligible for LTD. Retirement Stipend: Contingent II employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA). Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds. Tuition Remission: CII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated. SS Contingent II_2020.pdf (umgc.edu) Hiring Rate: $51,000.00
    $51k yearly Auto-Apply 60d+ ago
  • Remote Customer Service Professional

    McH Recruiting

    Remote job

    Since 2020, McH Recruiting has been a leading recruiting agency specializing in providing work-from-home opportunities for independent contractors. Partnering with arise virtual solutions allows us to offer the best clients and work environments to our contractors. We are the bridge to opportunity, connecting talented professionals with fulfilling work from home careers. - Responsibilities: Respond to customer inquiries via email, phone, video chat or other means of communication as appropriate. Support customers by troubleshooting problems and finding solutions. Assure that all conversations are handled in a tactful yet assertive manner; providing friendly service while maintaining accountability for quality of work. Document all communications on the appropriate channels (CRM system) as required. Maintain excellent knowledge of all company products/services and industry trends in order to accurately answer questions about products/services and provide pertinent information about competitors. Maintain excellent knowledge of how to use CRM software Requirements: Must have a laptop or pc. If you do not have one we have resources to help. Must have ethernet internet connection Must be able to pass a background check - McH Recruiting is not currently open to new or returning Customer Service Professionals that reside within California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin. -
    $33k-68k yearly est. 60d+ ago
  • IT Subject Matter Expert (SME) (Future Opportunity)

    Age Solutions 4.5company rating

    Remote job

    About Us AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future. This contract is intended to provide for a secure and highly available Google Cloud Platform (GCP). The IT Subject Matter Expert (SME) will support the team's responsibilities to provide design, architecture, implementation, and sustainment for the cloud hosted environment and associated network resources. Responsibilities Include: Serves as a Management Information System (MIS) manager. Designs, develops, and manages implementation of risk assessment and business contingency planning framework, methodology and tools to ensure business continuity of operations across a large, multi-division, decentralized organization. Supports multilanguage, multi-platform and multi-operating system operations and utilizes electronic commerce and Electronic Data Interchange (EDI) applications Recognizes and recommends new or emerging technology or software to satisfy functional requirements and processes. Provides highly technical and/or specialized guidance concerning automation solutions to complex information processing problems related to the subject field. Provides customer support using enterprise solutions software to integrate business areas, consistent with today's technology to operate in an open systems environment and client service architectures. Analyzes data processing requirements to plan EDP systems to provide system capabilities required for projected workloads. Plans layout and installation of new systems or modification of existing systems. Sets up and controls analog or hybrid computer systems to solve scientific and engineering problems. Develops applications that take advantage of Internet protocols and platforms. Internet developers extend beyond traditional software development disciplines to demonstrate advanced graphical design abilities, familiarity with new media formats, and solid understanding of Internet communications protocols and services. Deploys new applications that utilize Internet standards to enable wide access from the diverse client types found throughout the public Internet. Integrates the following network infrastructure components: Routers, Switches, Routed Networks, Frame Relay, Static and Dynamic Routes Configuration, Token Ring Topology, Ethernet Topology, CISCO, 3COM, Network Troubleshooting, Network Polling, Network Discovery. Required Education and Experience: BA/BS in a technical discipline with at least ten (10) years of systems engineering experience. 10+ years of relevant experience. Required Experience and Knowledge in: Google Cloud Platform and Amazon Web Services management and administration Current Windows and RHEL server operating systems Oracle and Microsoft SQL databases Network administration, Internet communications protocols and services Project management Required Clearance: DoD Secret Clearance with IT-I Qualifying Investigation (Ex: T5 or SSBI) Required Certifications: DoD 8570 IAT Level II Certification (Ex: Security+CE) Must possess at least one of the following Google Cloud Platform Certifications: Google Cloud Associate Engineer Google Professional Cloud Architect Must possess at least one of the following AWS Certifications: AWS Certified Cloud Practitioner AWS Certified Solutions Architect - Associate AWS Certified Solutions Architect - Professional Preferred Qualifications: In-depth knowledge of Google Cloud Platform administration. Experience with commercial cloud provider solutions in addition to Google (i.e. Microsoft Azure, AWS, OCI) and associated relevant industry certifications. Five (5) years hands-on experience working with Department of Defense (DoD) IT systems. Three (3) years' experience designing, architecting, deploying, and managing cloud-based infrastructures, resources, and applications. Project Management Experience: Proven experience leading cloud infrastructure projects from conception to completion, including design, implementation, and sustainment support phases. Excellent leadership, communication, and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner. Leadership and Team Management: Ability to lead and motivate a team of IT professionals, providing guidance, direction, and support to ensure project objectives are met effectively. Communication Skills: Excellent communication skills to persuade, negotiate, convey technical concepts to non- technical audiences, and facilitate collaboration between multiple teams involved in projects. Cyber Security and Risk Management: Deep knowledge of cloud security principles and best practices. Strong understanding of DISA Security Technical Implementation Guides (STIG)/ IAVAs relating to cybersecurity principles with experience in identifying, assessing, and mitigating risks associated with security posture as well as prepping and supporting successful audits. Documentation and Reporting: Skilled in preparing and organizing comprehensive project documentation, including project plans, status reports, job guides, and technical documentation, to ensure transparency and accountability throughout the project lifecycle. Strong understanding of network architecture, security, and routing including virtual private clouds (VPC), load balancers, and firewalls. Hands-on experience with Infrastructure as Code tools such as Terraform, Google Cloud Deployment manager. Proficient in scripting languages and automation tools for supporting Infrastructure as Code and routine system administrative tasks. Strong proficiency in the administration of Windows and RHEL operating systems. Experience with Oracle, SQL, and other enterprise database management systems. Work Environment and Physical Demand: Office work environment. Must be able to sit and use a computer for extended periods of time. Location: This is a remote role within the United States, requiring occasional travel (approximately 10%) Compensation: $110,000 - $125,000 This position is part of a pipeline for a future opportunity supporting a DoD customer. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest. At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally. 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it. Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact. 401(k) with Match: We match 3% of your contributions with immediate vesting. Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents. Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs. Parental Leave: 15 days of fully paid leave for new parents, because family matters. Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving. Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right. Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create. At AGE, you'll do work that matters, supported by a company that delivers for its people.
    $110k-125k yearly Auto-Apply 41d ago
  • Manager, Software Verification

    Nvidia 4.9company rating

    Remote job

    NVIDIA is looking for an experience manager to lead one of our system testing and integration team in Cloud Solution group. This team is responsible for the testing, integration, and delivery of most sophisticated company`s products under growing generative AI market. Current position is focused on leading a group of system engineers. What you'll be doing: Leading groundbreaking technology qualification processes Designing and testing NVIDIA large scale setups, that mimic Tire I customers data centers work loads Reviewing arch design and requirements for new features introduced in the whole Ethernet/InfiniBand switches and network adaptors portfolio Designing and building setup topologies for an appropriate product coverage with an emphasis on emulation of customer large scale / complex environments Designing for testing automation team, and implementing tests for the new features, as part of growing NVIDIA data center switches and network adaptors portfolio with its software releases cycles. Mentoring team members. Generating comprehensive test reports during release execution procedure, assisting with reproduction and debugs complex customer use cases, with determination of the issue root cause; being an engineering PIC for the full verification cycles of the customer use cases fixes provided by R&D team Reporting bugs found during execution, assisting with reproduction and debugs to understand root cause, verifying bug fixes provided by R&D team Performing end-to-end test scenarios in different scopes: Regression, Performance, Functional and Scale; Reporting the testing progress and providing summary reports of testing activity What we need to see: Bachelors/master's degree in computer science or computer engineering, or equivalent experience 8+ overall years of experience 5+ years experience as a team leader Capable of multi-tasking, and has ability to drive people and tasks Excellent communication and technical presentation skills Strong debugging and analytical skills Fast and self-learner with outstanding technical skills Effective trouble shooting and problem-solving ability Ways to stand out from the crowd: Experience with virtualization technologies (KVM, HyperV, VMWARE, OpenStack, Kubernetes) Knowledge of networking protocols: InfiniBand, Ethernet Experience in programming Previous experience with Networking deployment based on 1588V2 NVIDIA is widely considered to be one of the technology world's most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you! #LI-Hybrid Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 224,000 USD - 356,500 USD for Level 3, and 272,000 USD - 425,500 USD for Level 4. You will also be eligible for equity and benefits. Applications for this job will be accepted at least until November 21, 2025.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
    $142k-200k yearly est. Auto-Apply 44d ago
  • Project Manager

    Boyd 4.4company rating

    Remote job

    Project Manager Company Overview: Boyd is the world's leading innovator in sustainable engineered material and thermal solutions that make our customers' products better, safer, faster, and more reliable. We develop and combine technologies to solve ambitious performance targets in our customers' most critical applications. By implementing technologies and material science in novel ways to seal, protect, cool, and interface, Boyd has continually redefined the possible and championed customer success for over 90 years. Position Overview: Boyd is seeking a Project Manager to oversee the thermal cooling system installation within a customer's data center facility. The project consists of installing and testing cooling units manufactured by Boyd in parallel with customer installation of a state-of-the-art data center and ensuring all components function properly and the project is completed without delays. This is an exciting new position that will be based in Mount Pleasant, Wisconsin. This position requires you to be on site at our customer's facility with remote flexibility in the local area. Position Expectations: Managing Boyd's Project team to successfully complete the installation of Boyd's thermal cooling systems. Partner with overall project team which includes teams from our customer and various construction trades to ensure project deadlines are met. Coordinate with customer appointed general contractor to ensure project is meeting installation deadlines and adjust thermal cooling project scheduled to align with overall building plans and schedule. Ability to troubleshoot cooling system issues with support from Boyd tech support team. Competent in replacing subassemblies and performing system tests as required. Ensures contractors comply with negotiated contract documents designated by customer demand. Strong mediation skills required to resolve conflicts within the team before they become an issue. Issues daily reports, noncompliance notices, and cost/Expense logs. Reviews progress of project specific milestones & makes recommendations for improvement. Determines project progress and resolves problems with project team. Report weekly to management on project status and customer satisfaction indicators including discussing customer's goals, objectives, and feedback with the Boyd team. Communicate project status changes with Boyd management. Ability to perform product commissioning and hand-over to customer. Ability to travel up to 10% of the time. Minimum Qualifications 3+ years project management experience. 3+ years of field service experience. Experience managing large project installations, preferably within new construction. Strong mechanical aptitude & understanding of electromechanical systems and Cooling Distribution Units (CDU) Hands-on experience with construction, field service or maintenance trades. 3+ years of working with and managing contractors / Field Service activities. Associate's degree in related field (engineering preferred) Project Management experience (PMI or PMP certifications preferred) Preferred Qualifications Bachelor's degree in project management or engineering Project Management Professional (PMP) or Project Management Institute (PMI) certification. Experience with Liquid Cooling technologies. Knowledge of PLC function & interfacing (RS485, ethernet, etc.). Strong mediation skills required to Cost/Expense logs All Job Posting Locations (Location) Remote Wisconsin Remote Type On-Site EEO Statement Boyd Corp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $70k-107k yearly est. Auto-Apply 8d ago
  • Vehicle Processing Clerk (Remote - Michigan)

    Morley Companies 4.3company rating

    Remote job

    About the Role Remote - Michigan residents Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn. We'll train you on everything you need to know. No auto experience needed! As a remote Vehicle Processing Clerk (Disposition Coordinator) at Morley, you'll help people across the country return vehicles to the auto manufacturer. You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible. What Can I Expect? * We make sure you have the tools you need to be able to do your job right and be connected with your team. * Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here. What You'll Do * Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases * Handle both inbound and outbound communications (phone, email, mail) * Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents * Expedite and track case handling through documentation systems * Meet required metrics * Handle multiple cases simultaneously within guidelines * Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day). Skills for Success Required Skills * Excellent multitasking, analytical and problem-solving skills * Microsoft Office skills Eligibility Requirements * High school diploma or equivalent * One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) * Able to work shifts within the center's hours of operation: * Monday to Friday (no weekends!) * Primary shift: 8 a.m. - 5 p.m. Eastern time * Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time Remote Work Requirements * Michigan resident * Secluded and distraction-free work environment * Required internet setup: * High-speed internet delivered through a wired provider (cable or fiber) * Computer must be physically connected to your modem / router using an Ethernet cable * Wireless, 5G and satellite connections are not supported The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: ********************** Why Join Our Morley Family At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. Health & Wellness Benefits * Medical and prescription coverage, including free annual physicals * Dental and vision insurance * Paid time off * Associate wellness program with rewards for annual checkups * Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits * 401(k) with match * Flexible spending account (FSA) * Life insurance * Company-paid short- and long-term disability insurance Benefits to Make Your Life Easier * 24/7 online access to doctors through Teladoc * 24/7 nurse help desk * Patient advocacy with free 24/7 support for benefit questions and claims * Guidance for family, financial and estate planning (including wills) About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact *******************************. Thank you for your interest in Morley. Notices * Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: ********************* and your right to work: ********************* * Click here to view Morley's CCPA Notice for applicants in California: ******************************* * Click here to view Morley's privacy policy: ************************************************
    $27k-33k yearly est. Auto-Apply 17d ago
  • East Region Territory Director, Business Development

    Parts Town 3.4company rating

    Remote job

    at Parts Town See What We're All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today! Perks Parts Town Pride - check out our virtual tour and culture! Remote Work schedule Team member appreciation events and recognition programs Volunteer opportunities Monthly IT stipend Casual dress code On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered. The Job at a Glance The Territory Director, Business Development is responsible for developing and maintaining relationships for a strategic set of customers through existing-account penetration, net-new sales, and marketing activities. These initiatives will include building a business plan to maximize profitable growth, prioritize time and resources to execute, build communication through marketing to increase sales, and create new business opportunities. We are looking for an individual who will lead, build strong relationships with our customers, prioritize, and follow through! This position will cover the East region of the US. The ideal candidate will be located around the Atlanta metropolitan area A Typical Day Proactively build and maintain in-depth knowledge of industry trends and competition. Monitor and document key metrics for sales activities in the CRM database. Develop new customers to expand and grow the Service Dealer business independently in the U.S. Successfully achieve sales revenue targets within deadlines (independently and in collaboration with Senior Leadership). Identify and research opportunities that arise in new and existing markets. Independently input data, manage, and report on sales pipelines for assigned customers and territory. Identify pipeline strengths and weaknesses, develop innovative action plans, and communicate them to senior management. Analyze and report the success or failure of sales strategy to the Senior Leadership team frequently and make recommended adjustments. Collaborate with the internal marketing team to develop sales strategy and marketing plans that operate in synergy with the customer base. Manage, train, and grow your team of Customer Solutions Specialists, Field Salespersons, and Business Development Managers. Assist colleagues in closing new opportunities. To Land This Opportunity You enjoy the opportunity to travel about 60% of the time, building relationships and driving impact across the business. You demonstrate and promote our company values: Respect, Teamwork, Service, Adaptability, and Performance! You have a High School Diploma and/or combination of at least 5 years of successful Business Development/Customer Service leadership experience. A Bachelor's degree in a related field is a plus! You have great communication skills & you're proficient in English (verbal and written). You think outside the box to exceed customer expectations! You might even say your middle name is “Above and Beyond” You have a passion for building relationships and see each customer interaction as an opportunity to form a personal emotional connection You want to WIN! You're self-motivated, passionate and hungry to make a big impact. You describe yourself as proactive - You take initiative and follow through with attention to detail! You are resilient. You consider rejection an exciting challenge! You have reliable, high speed ethernet internet connection at home (at least 10 mpbs). You know MS Office (Word and Excel); knowledge of CRM programs (such as Salesforce) is a bonus! Your average typing speed is at least 40 wpm. This position will cover the East region of the US. The ideal candidate will be located around the Atlanta metropolitan area About Your Future Team Our team is serious about team lunches and decorating desks to celebrate birthdays & milestone anniversaries. Start thinking about what you'll bring to your first potluck at Parts Town! At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $77,332 - $171,463 which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status. We are an E-Verify employer. For more information, please click on the following links: E-Verify Participation Poster: English | Spanish E-Verify Right to Work Poster: English | Spanish
    $77.3k-171.5k yearly Auto-Apply 36d ago
  • Senior Embedded Controls Engineer, Vehicle Motion

    Ford Motor Company 4.7company rating

    Columbus, OH

    We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? Ford's Electric Vehicles, Digital and Design (EVDD) team is charged with delivering the company's vision of a fully electric transportation future. EVDD is customer-obsessed, entrepreneurial, and data-driven and is dedicated to delivering industry-leading customer experience for electric vehicle buyers and owners. You'll join an agile team of doers pioneering our EV future by working collaboratively, staying focused on only what matters, and delivering excellence day in and day out. Join us to make positive change by helping build a better world where every person is free to move and pursue their dreams. What you'll do... - Create and implement the control strategy for various vehicle motion attributes and functions, including lateral and longitudinal vehicle dynamics. - Work with suppliers to define functions and interfaces into 3rd party components, driving further consolidation and integration of vehicle functions into our centralized vehicle motion control system. - Collaborate with software integration teams to bring up core functions and broadcast software level requirements to electrical hardware and systems teams. - Understand functional safety principles and participate in functional safety analyses of complex vehicle subsystems. - Develop comprehensive test plans and perform thorough testing to validate firmware functionality, stability, and performance under various conditions. - Author subsystem block diagrams and lead subsystem reviews through all vehicle program development phases - Collaborate with other system integration leads to capture component level requirements, provide subject matter expertise in sourcing discussions, and collect and approve Device Transmittals. - Early phases of firmware development will focus on hardware validation, labcar testing, and setting up the automation framework for unit, SIL and HIL testing. You'll have... - Master's degree in electrical engineering, Mechanical Engineering, or Computer Science, with evidence of exceptional ability, or equivalent. - 10+ years of experience on embedded controls systems such as chassis systems, VCM, or similar dynamic functions. - 10+ years of experience on electrical hardware applications, prototype bring-up, and systems development. - 10+ years of experience with Vehicle Network Protocols such as CAN, LIN & Automotive Ethernet - Strong EE fundamentals and hands-on experience with electrical test equipment (oscilloscopes, DMMs, signal generators, power supplies, etc.) - 10+ years of experience using embedded networking interface tools for automotive, aerospace, or similar field. - Experience and working knowledge of systems development, vehicle architecture, battery technologies, software/hardware tool development, motor calibration technologies, OBD calibration, functional safety, network, and diagnostics process. - Experience with creating and executing component-level test procedures and owning all test results. Even better, you may have... + Highly collaborative mindset and strong communication skills + Experience developing features such as hill hold, stability controls, anti-lock braking, park assist, cruise or adaptive cruise control, or other similar vehicle dynamic features. + Experience with software build tools like Bazel, Scons, Cmake etc. + Experience with fundamental hardware components on PCB and their analysis tools. + Ability to write testing scripts for using scripting languages (Python) + Fluent in software fundamentals including software design and maintainability. + Hands-on experience in hardware bring-up, system debugging, and code optimization. + Knowledge of electrical engineering fundamentals including circuit analysis and design You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including: - Immediate medical, dental, vision and prescription drug coverage - Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more - Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more - Vehicle discount program for employees and family members and management leases - Tuition assistance - Established and active employee resource groups - Paid time off for individual and team community service - A generous schedule of paid holidays, including the week between Christmas and New Year's Day - Paid time off and the option to purchase additional vacation time. This position is a salary grade 8. For more information on salary and benefits, click here: ***************************** Visa sponsorship is available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-MZ1 **Requisition ID** : 51041
    $102k-126k yearly est. 60d+ ago
  • Remote Work At Home

    Joe Hurley

    Remote job

    Full Job Description Remote Administrative Assistant $19.00 - $26.00+ per hour We are looking for ambitious individuals who are ready for a challenging yet rewarding career as part of our Administrative departements. Individuals who will produce exceptional results, who can deliver amazing service to our customers, while striving to inspire positive change within the Organization. Why apply to be an Administrative Experience Associate at PEAK MANAGEMENT : Uncapped earning incentive Availability to work between the hours of 10:00 am and 7:00pm central time Permanent work from home position All computer equipment provided Full Time A comprehensive and highly competitive benefits package Dental Insurance Health Insurance Vision Insurance 401K Paid Time Off Paid Emergency Time Off Whats a typical day as a Administartive Experienced Associate? You will start by : Receiving challenging calls transferred from Tier 1 agents. Assisting and troubleshooting customer concerns Verifying data and information using a verification process Addressing customers questions while displaying exceptional customer service skills Documenting both customer concerns and solutions Meeting or exceeding all managed metrics Keeping your community safe and making a difference This job might be an outstanding fit if you: Are an ambitious customer focused individual Have the ability to handle stressful customer interactions Have one year of Call Center, Sales, or leadership experience Have strong computer skills with dual monitor experience preferred Display excellent verbal and written communication skills plus problem-solving skills Are able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs Are be able to work from home with internet in a quiet area Have your computer connected to the internet via an Ethernet cable or Wi-Fi) Equal Opportunity Employer It is and will continue to be the policy of PEAK MANAGEMENT to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and regardless of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, genetic information, gender identity, or their status with regard to public assistance.
    $19-26 hourly 60d+ ago
  • BILINGUAL (English/Spanish) Cust Svc Support Rep--11am-8pm EST Remote (Patient Customer Service)

    Labcorp 4.5company rating

    Remote job

    LabCorp's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate BILINGUAL (ENGLISH/SPANISH) customer service focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then LabCorp is the place for you! The responsibilities for this opportunity include: Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers. 85% of calls will be assisting Spanish speaking customers. Initiate payment plans for patients for outstanding balances. Routinely utilize multiple resources to resolve patient inquiries while on the phone Maintain performance goals Ability to become proficient with processes after completing a structured training program. Knowledge|Skills|Abilities : Professionally fluent and proficient in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients Ability to work and learn in a fast-paced environment Attention to detail Perform successfully in a team environment Excellent organization skills Proficiency navigating multiple computer screens and applications Alpha-Numeric data entry proficiency Excellent verbal and listening skills Ability to work and learn in a fast-paced environment Why should I become a Customer Service Support Representative at LabCorp? Work from home opportunity! Quarterly variable bonus potential! Generous paid time off! Medical, Vision and Dental Insurance Options! Flexible Spending Accounts! 401k and Employee Stock Purchase Plans! No Charge Lab Testing! Fitness Reimbursement Program! And many more incentives! Technical Requirements : Internet download speed of at least 50 megabytes per second No satellite internet Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port. License|Certification|Education : Requires a High School Diploma or equivalent Previous medical and/or call center experience a plus. The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST). 2nd shift differential pay for EST. NOTE: During training, the hours will be 9am-6pm EST. Application Window closes: 12/31/2025 Pay Range: $17.75- $21.00 an hour All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
    $17.8-21 hourly Auto-Apply 4d ago

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