Customer Service Representative I - NCC - 999134 ** Remote work only in Broward, Dade, Palm Beach and Lee County**
Nova Southeastern University
Remote job
We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution. Job Category: Non-Exempt Hiring Range: 18.25 Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1. Supports achievement of key metrics ensuring delivering of a seamless, exceptional student and patient experience across a broad range of processes, applications and customer touch points including voice, email, web chats, texts, and faxes. 2. Helps the Admissions, Enrollment, Registration and Financial Aid processes to address student's reason(s) for their inquiry, answer questions, and assist with students in obtaining services needed. 3. Uses ERP and/or CRM systems to review prospective and current student records to help identify steps and documents needed to assist students in the enrollment and registration process. 4. Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds. 5. Leads students through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications. 6. Instructs students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid. 7. Routes and re-routes students to appropriate campus office and personnel, e.g., Financial Aid, Academic Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem resolution. 8. Schedules patient appointments for both primary and specialty care physician visits in accordance with established clinical and insurance requirements to improve access and care coordination. 9. Accesses Electronic Medical Records (EMR) to complete scheduling and registration, confirm appointments, verify information, answer inquiries, and resolve user issues in accordance with established protocols to ensure patient safety, compliance, and departmental policies and procedures. 10. Identifies patient's liability, out of pocket expenses, and advise patients of past due balance. 11. Coordinates referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. 12. Assures regulatory and compliance requirements follow local payor coverage determinations. 13. Ensures accurate pre-appointment registration. 14. Explains policies, procedures, or services to patients using medical or administrative knowledge. 15. Refers patients to appropriate health care services or resources. 16. Ensures compliance with university and departmental policies and procedures as it relates to personal information, adherence to Health Insurance Portability and Accountability Act (HIPAA) to always safeguard protected personal and health information (PHI). 17. Uses telephony software to answer, coordinate, track, and monitor interactions across multiple channels of communication. 18. Refers patients to appropriate health care services or resources; refers unresolved customer grievances to designated departments for further investigation. 19. Checks to ensure that appropriate actions were taken to resolve customers' problems. 20. Demonstrates University's core values and service values in all interactions. 21. Completes special projects as assigned. 22. Performs other duties as assigned or required. Job Requirements: Required Knowledge, Skills, & Abilities: Knowledge: 1. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. 2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 3. Clerical - Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. 4. Computers and Electronics - Working knowledge of electronic equipment and computer hardware. Skills: 1. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 2. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 3. Speaking - Proficient skills in talking to others to convey information effectively. 4. Service Orientation - Proficient skills in actively looking for ways to help people. 5. Social Perceptiveness - Basic skills in being aware of others' reactions and understanding why they react as they do. 6. Time Management - Proficient skills in managing one's own time and the time of others. 7. Self-Direction - Proficient skills in motivating oneself to work independently, as well as working well within teams. Abilities: 1. Oral Comprehension & Expression - The ability to listen to, understand, and communicate information and ideas presented through spoken words and sentences so others will understand. 2. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 4. Written Comprehension & Expression - The ability to read, understand, and communicate information and ideas in writing so others will understand. Physical Requirements and Working Environment: 1. Speech Recognition - Must be able to identify and understand the speech of another person. 2. Speech Clarity - Must be able to speak clearly so others can understand you. 3. Near Vision - Must be able to see details at close range (within a few feet of the observer). 4. Travel - Must be able to travel on a daily and/or overnight basis. 5. May be required to work nights or weekends. 6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards. Required Certifications/Licensures: Required Education: High School Diploma or Equivalent Major (if required: Required Experience: One (1) year of customer service experience. Preferred Qualifications: 1. Associate or Bachelor's degree. 2. One year of customer service experience in higher education, student services, and/or healthcare, or closely related experience. 3. Knowledge of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. 4. Experience using Banner, Recruit and/or Avaya systems. 5. Knowledge of medical terminology and terminology used by insurance and managed care health plans. 6. Knowledge of Health Insurance Portability & Accountability Act (HIPAA). 7. Experience using NextGen and/or Avaya systems. 8. Bilingual Proficient in English and Spanish. Is this a safety sensitive position? No Background Screening Required? Yes Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.$25k-33k yearly est. 10d agoFinancial Aid Representative
Beonair Network of Media Schools
Columbus, OH
About Us: The BeOnAir Network is an organization that instructs students in all areas of the broadcast industry to become the next generation of media professionals. Our brand promise is “Learn from a Pro to Become a Pro”; students are trained by broadcast media professionals working in the field. The organization operates seven campuses across Ohio, Illinois, Colorado, and Miami. Like all members of the BeOnAir Network staff, the Financial Aid Advisor is expected to project the organization's core values and core purpose. This position supports a college and creative culture and ensures graduates are fully ready for entry-level employment opportunities. A key role of the Financial Aid Advisor is assisting students with their financial aid eligibility. This individual is accountable for the one-on-one advising involved in ensuring students comply with their federal financial aid. The Financial Aid Advisor will work closely and in conjunction with the Admissions Departments to provide financial aid options for potential new students and complete their packaging on time. The Financial Aid Advisor is also responsible for meeting a monthly cash collection goal. Additional responsibilities may include participation in orientation, graduation, campus events, and various tasks. The Financial Aid Advisor must have extensive experience and judgment to plan and accomplish campus and department goals. Scorecard accountabilities: Financial Aid first-time appointments, applicants that enroll within five days, same-day financial aid estimate, students enrolled in auto debit/payer express, cash collected vs. cash due, title 4 drawdowns on time, complete student financial aid packaging promptly. Responsibilities: Meet prospective students and determine their eligibility for financial aid and other most appropriate tuition options, including payment plans or other financing options. At a student's first meeting with the Financial Aid advisor, the goal of the visit is to be able to achieve an estimate of Financial Aid eligibility as a result of the student completing the FAFSA and receiving the EFC in an email confirmation. If the student has already completed the FAFSA during this session, the student should assign the school OPEID code to their FAFSA so the school can proceed with packaging. A follow-up appointment is to be scheduled within 48 hours so the student can return to complete the FA process. After a student is packaged and all internal documentation is filled out, enroll the student in payer express to contribute to the campus goal. Set all students up in QuickBooks Campus and QuickBooks Cash Receipt with all pertinent information, and upload award letters into QuickBooks. Upload files for review by NFA and RFA through the enrollment cycle. Upload Term 2 files for review by NFA and RFA once SAP is received from Education Submit completed drop packet for review by NFA and RFA Complete a payment plan form to ensure auto payment authorization and specific payment dates. Program tuition/fees or approved packing is due for all students by the end of add/drop. Assist students who are flagged for verification to complete the verification process within 2 weeks of informing student of being selected for verification. If any packaging for a student results in more than an out of pocket $5000 balance as of the last day of the last term, then approval must be requested from the CEO prior to the student sitting in class or being counted as an enrolled student. Ensure packaging does not exceed 30 months. If any additional time, seek approval from the National Director of Financial Assistance and Planning (NDFAP). - Adhere to non- interest payment plan: only available to students who after borrowing from Direct and Plus loans still have a balance left on their account. Print and file student ledgers to confirm all pulls were received. Maintain compliant FA files to include all documents on checklist that relate to the first term. (This includes: Enrollment Agreement, ISIR, NSEstimate of FA, Signed Award, Entrance Counseling, MPN, Payment Plan, and any items flagged for verification and ledger card. For the second terms proof of SAP assessment, revised ledger card and before graduation Exit counseling.) Responsible for maintaining receipt of payments. Complete nightly bank deposits. Interact with students using phone, email, texts, social media channels, and one-on-one communication to ensure accounts are less than 30 days past due. FA Advisor must conduct a daily review of the aging reports and/ or internal tracking reports for payments due by active cohorts to manage meeting weekly cash goal. Join in on weekly one-on-one ledger reviews with NFA and RFA and send a follow-up email about any pending financial aid needing to be requested Ensure payments are collected and processed on the due date. (If a due date falls on the weekend, payment should be sought the Friday before.) Complete a weekly review of grads and drops on aging to ensure accounts are current. Execute MPN's by the end of the drop/add period. Conduct Entrance and Exit counseling as due. Follow up with pending financial aid students to ensure they have all information needed for their education decision to meet app to enroll weekly goal. Supervision Received: This is an independent position that reports to the Campus Director and National Director of Financial Assistance and Planning. Two mandatory weekly meetings takes place: 1) Financial Aid Advisor to discuss goals to actual achievements; 2) Staff Meeting. Supervision of Others This individual may supervise another financial aid advisor should campus needs require. Physical Demands In order to fully service the staff and student needs this position requires the employee to often physically move from department to department. This is not a sedentary position. Occasional lifting, bending and climbing stairs Frequent talking, listening, walking, sitting and standing Ability to perform multiple concurrent tasks and function in a fast-paced working environment Work Experience Requirements Three years of business experience, ideally within a financial aid/customer service background. May need to complete credit, criminal, and drug background checks successfully. Education Requirements 4-year college degree and/or experience equivalency. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.$31k-62k yearly est. 60d+ agoBanner Consultant - Financial Aid
Strata Information Group
Remote job
Job Description Strata Information Group (SIG) Solves Problems. We are a team of dedicated professionals deeply committed to excellence and innovation. SIG has been a trusted partner to over 1,000 higher education institutions globally since our inception in 1988. Our solution sets include Strategy & Optimization Consulting, Enterprise Applications Implementation and Managed Services, Data Services, and Cybersecurity. SIG values client satisfaction, integrity, and expertise in higher education. We embrace diversity, collaboration, and personal growth in our inclusive environment. Position Summary & Responsibilities As a Banner Financial Aid Consultant, you will utilize your expertise in working directly with the Ellucian Banner Financial Aid module to provide implementation support, training, consulting, and technical assistance at client sites. Your responsibilities will also include analyzing current business processes, making recommendations for process improvement through the use of technological tools, assisting clients with the Financial Aid year roll, and ensuring compliance with Department of Education requirements. This is a remote position, and we welcome applicants from people looking for either full or part-time work. Travel is required. Provide implementation support, including training, functional consulting, and technical assistance at client sites. Analyze current business processes and recommend the utilization of technological tools for process improvement. Assist clients with the Financial Aid year roll within Banner. Ensure clients comply with the Department of Education requirements. Required Qualifications 5 or more years working within the Higher Education Industry. 5 or more years of experience working with Ellucian Banner, demonstrating advanced user proficiency. CalGrant expertise needed Candidates with California specific financial aid experience, including California Dream Act Application (CADAA, or Cal ISIR), Banner ETHOS /Experience CalGrant processes, and CALBFA add-on to Banner for California College Promise Grant (CCPG) Demonstrated expertise in using Banner to improve and automate business processes within the Financial Aid office at a college or university. Solid understanding of FAFSA and the ability to implement changes within Banner. Experience in developing reports utilizing Banner to support various Financial Aid areas. Experience in a consulting capacity, focusing on enhancing business process and creating efficiency. Ability to troubleshoot technical and functional issues within Banner. Exceptional oral and written communication skills and a proven customer service approach The ability to travel up to 25% Preferred Qualifications Experience managing project based work. Experience in reading and writing SQL queries is useful for this role. Knowledge of how Banner is used in different institutional types. Experience working with SQL Understanding of algorithmic packaging Knowledge of period-based budgeting Familiarity with TDClient Exposure to scheduling tools (e.g., UC4, Automic or ISE) Pay and Benefits The salary range for full time is $90,000 -$120,000 + bonus. The hourly rate for part time is $45-63/hr (please note, the benefits are only for full time) Health, Vision, Dental & Life Insurance Short & Long Term Disability Paid Parental Leave 3 Weeks Vacation, Sick Leave & Paid Holidays 401(K) with a 5% Employer Contribution Pet Insurance The listed salary range for this position is indicative and subject to adjustment based on the candidate's unique skills and location. Final compensation will be determined through mutual agreement between the successful candidate and SIG. SIG is an Equal Employment Opportunity employer California Consumer Privacy Act Notice$45-63 hourly 16d agoStudent Services Specialist
Columbus State Community College
Columbus, OH
Compensation Type: Hourly Compensation: $19.92 The Student Services Specialist supports new and continuing students, providing a seamless transition throughout the enrollment process. This role offers guidance to students on the Columbus Campus regarding financial aid, records, registration, student ID cards, Ohio residency for tuition purposes, and all online student services functions. The Specialist generally assists students in-person, but also serves students over the phone, via email, and through chat. This position communicates with other student services areas to facilitate the consistent delivery of information and services, referring students to other departments and resources as appropriate. ESSENTIAL JOB FUNCTIONS Student Support * Works closely with students throughout the admission and enrollment process. Counsels students regarding financial aid programs; regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone, email, and chat. Gathers information from students to understand and evaluate individual circumstances; interprets relevant policies, procedures, and guidelines to determine best course of action. * Advises students on issues that will impact their placement, enrollment, and financial assistance including the potential effect of changes in their course load, withdrawal from their classes, and eligibility for a refund of tuition charges, as well as adherence to the Satisfactory Academic Progress standards policy and appeal process. * Provides computer navigation support to students utilizing self-service student portal and other electronic tools. * Supports students in self-serve processing of course drop/adds, completing the admission application, signing up for College sponsored workshops and events, accessing enrollment verifications, making tuition payments, resetting passwords, completing FAFSA applications, master promissory notes, entrance counseling, etc. * Helps with workshops and explains College admission processes, enrollment steps, and ongoing student service requirements. * Provides guidance to students on understanding their financial obligations and educating them on how to utilize federal, state, and third-party resources. * Participates in the planning, coordination, and implementation of recruitment and advising activities designed to attract and enroll new students. Customer Service * Provides comprehensive customer service in a high volume and challenging, fast-paced environment, resolving most issues on the spot and referring students to the appropriate department for further assistance as necessary. * Interprets and responds to student inquiries in-person, via the telephone and electronically regarding admissions, financial aid, registration and general college policies and procedures. * Provides general support to students and guests, including assistance with registration, student record updates, residency verification, and financial aid processes. * Facilitates prerequisite authorizations and other permissions required for student enrollment. * Participates in and delivers engaging presentations. * Creates Student ID cards and provides guidance on departmental and campus-wide procedures. * Attends college and community events to answer general questions about Student Central and the services provided by the department. Clerical * Scans and copies documents, distributes and processes mail, updates and orders admissions/registration publications/forms and various office supplies. Maintains confidentiality of student records and other information. Culture of Respect * Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community Additional Duties & Responsibilities: * Attends all required departmental meetings and trainings. * Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners. MINIMUM EDUCATION AND EXPERIENCE REQUIRED: * High School Diploma or GED. * Three (3) years of clerical experience in the area of the assigned specialized function. *An appropriate combination of education, training, coursework and experience may qualify a candidate Full Time/Part Time: Full time Union (If Applicable): Scheduled Hours: 40 Additional Information In order to ensure your application is complete, you must complete the following: * Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. * Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process. Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.$19.9 hourly Auto-Apply 33d agoAcademic Success Center Peer Tutor - Federal Work Study
Nu Technology
Remote job
Compensation Range: : $17.00 - $19.00 The Federal Work Study position is a part-time, student worker opportunity with National University. The students will provide general support and assistance to their selected department and will work on special projects as assigned and aligned with the student's stated interests and career goals. Academic Success Center (ASC) peer tutors support students in comprehending academic concepts and developing study skills that will contribute to the student's academic achievement. Tutors must possess a passion for helping and motivating students to learn new or complex concepts. Peer tutors assist fellow students individually, in small groups, or via ASC Chat to provide personalized support and encouragement. Essential Functions: Work collaboratively with students in individual or group tutoring sessions. Suggest ways for students they tutor to improve study skills and learning strategies (both general and course-specific). Complete documentation related to student interactions and other related duties. Refer students as needed to other centers or university services. Understand and respect student confidentiality. Provide daily support to team members. Requirements: Two (2) recommendations from faculty members. One recommendation must be from a content area expert (i.e., department chair or instructor). Good standing with a GPA minimum of 3.0. Minimum GPA of 3.5 in the area(s) they tutor. Must be a current National University student who has completed a current FAFSA. Ability to work up to 15 hours per week with a varied schedule. Technical / Functional Skills: Exceptional verbal and written communication skills, with experience using Microsoft Office Suite. Excellent time management skills. Ability to understand and follow written and oral instructions. Ability to complete projects in a timely manner. Outstanding organizational skills. #LI-DNI Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate's qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University's total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.$17-19 hourly Auto-Apply 27d agoAssistant Director of Financial Aid
The School
Remote job
The Opportunity Hult International Business School seeks an experienced and student-centered professional to serve as Assistant Director of Financial Aid at its Boston campus. Reporting to the Director of Financial Aid as a part of Hult's global Student Financial Services team, the Assistant Director is responsible for the administration and compliance of financial aid programs, serving a diverse community of undergraduate and graduate students across its Boston, London and Dubai campuses. Job Summary The Assistant Director of Financial Aid plays a key student-facing role in supporting the daily operations of the Financial Aid Office. This position ensures the effective delivery of financial aid services, including advising students on aid options, processing applications, and maintaining compliance with federal, state, and institutional regulations. This position requires a collaborative and detail-oriented contributor who has thorough knowledge of US Federal Financial Aid administration, as well as international student funding options, and a commitment to innovation in business school environments. The ideal candidate will bring both technical expertise and strong interpersonal skills to help students navigate the financial aid process successfully. Key Responsibilities: Provide direct support and counseling to students and families regarding financial aid eligibility, application procedures, aid awards, and financial planning. Review and process financial aid applications in accordance with federal, state, and institutional policies. Utilize the Regent Education financial aid management system for processing aid and maintaining accurate records. Assist in the packaging, awarding, and reconciliation of student financial aid. Collaborate with the Director to identify process improvements and maintain compliance with all relevant regulations. Support outreach initiatives such as financial aid workshops, orientations, and webinars. Maintain knowledge of current federal and state regulations and institutional policies affecting financial aid. Provide support in audits and reporting processes as needed. Required Qualifications: Bachelor's degree from an accredited institution. 1-3 years of professional experience in a financial aid or student services role. Prior experience working in a higher education setting with diverse student populations. Strong interpersonal and communication skills with a commitment to excellent customer service. Ability to interpret and apply complex regulations and policies. Detail-oriented with strong organizational and problem-solving abilities. Salary Range: $70,000 - $78,000 commensurate with experience and qualifications Preferred Qualifications: 3-5 years of professional experience in financial aid administration Demonstrated experience using Regent Education (Regent Award) and other Department of Education systems, including NSLDS, COD, FSA Partner Connect and/or the FAFSA Partner Portal Familiarity with VA educational benefits and related processing requirements, or experience with the VA Enrollment Management certification system Experience with data reporting and reconciliation tasks *On-Campus Requirement: This position requires on-campus presence at least 4 days a week with 5 days during peak periods of the academic year. Current 1-day work-from-home (WFH) allowance must be coordinated with campus team to ensure adequate team coverage on campus. Note that the WFH allowance is subject to change in accordance with School review. About Hult International Business School When you discover Hult International Business School, you discover a place which teaches the skills and mindsets needed to thrive in the real world of global business. And guess what? As a global business ourselves, we practice what we teach. Your career, your growth, your potential-it all matters here. Fresh perspectives, exceptional experiences, varied skillsets-you'll find a world of diversity among the people, programs, and places that make up our global community. Our people bring industry insight, entrepreneurial energy, and purpose to everything we do, ensuring our work-and our students-impact the real challenges and opportunities shaping the world. Hult offers programs from undergraduate through to doctorate level and is recognized by business education's three most prestigious international accrediting bodies: AACSB International, AMBA and EQUIS. Our programs are consistently ranked as among the best in the world by the Financial Times, the Economist, Forbes, and Bloomberg Businessweek. Hult strives to create a better future for all by inspiring and challenging our community to make an impact that matters. Disruptors, change-makers, innovators and thinkers, discover what you could do at Hult today. Equal opportunities at Hult Hult is dedicated to actively creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We are committed to providing opportunity regardless of gender, religion, race, color, sexual identity, disability, ethnicity, age, and all the individual identities that make us unique. If you require any accommodation to assist you in the interview process, please submit this with your inquiry. Hult offers competitive salaries and benefits in a global, empathetic, and highly multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we'd love to hear from you.$70k-78k yearly Auto-Apply 45d agoCoordinator, College Access & Equity
Heights Philadelphia
Remote job
The Opportunity The College Access and Equity Coordinator is responsible for implementing programming in partnership with School District of Philadelphia principals, administrators and staff. This school-based position coordinates and delivers rigorous academic enrichment, college-readiness and career development activities to middle and high school students. The position maintains hours similar to school-based staff, reporting four (4) days per week, with occasional weekend hours. You'll Help Us to Achieve: High engagement of students and staff in a college- and career-preparatory culture, supported by high-quality activities and partnerships. Increased representation of students of color within high schools in the School District of Philadelphia. Strong, continuous relationships with school-based staff that further Heights' mission. You'll Be Responsible For: Facilitating college access programming, including college application process, FAFSA completion, and workshops. Supporting school administrators and staff in strengthening college and career awareness among students by sharing actionable student data or professional development to increase student preparedness. Advising and supporting academically prepared middle school students of color and their families through the High School Selection process, and as they transition to select-admit or city-wide high schools. Implementing our online ‘How to Apply for College' coursework for high school juniors and building buy-in from teachers to utilize in the classroom. Increasing participation of students in college and career readiness activities, including dual-enrollment and internship programming. Coordinating and overseeing off-campus field trips that support college exposure and readiness. Serving as a point of contact for opportunities offered by external partners, especially those that enrich a students academic, college or career readiness. Collaboration with external partners could also include information sharing with students, supporting applications and monitoring student participation. Collaborating within peers in all PODs to support programming, recruitment, and development Creating, writing, and implementing programming and lessons Additional Responsibilities: Summer duties as assigned by Director or VP Reporting to work on a regular basis and is available for occasional after-hours emergency calls and projects. May be asked to perform additional duties not listed in the job description as required by business needs. Who You Are: Bachelor's Degree required. Minimum 3 years of work experience. A passion for increasing educational access for underserved communities. Experience working directly with youth through mentorship, teaching or general youth program implementation and project management. Strong data skills - collecting, storing, analyzing and creating reports and evaluations. Proficiency in Google Suite and familiarity with Salesforce preferred. Dedicated remote work area that is quiet enough for employees to concentrate is required. Must have homeowner's or renter's insurance and the ability to comply with company technology, safety, and health requirements. Ability to travel on occasion as required to attend meetings and/or events. Ability to frequently operate a computer and other office productivity machinery. Ability to lift up to twenty (20) pounds. Ability to perform the essential functions with or without a reasonable accommodation. May require more than forty (40) hours per week to perform the essential duties of the position. In addition to your experience, expertise and strengths, you must meet PA State background check requirements [PA Criminal, PA Child Abuse and FBI Fingerprint Check] at hire and every five years thereafter. You'll also need to adhere to COVID safety guidelines as required by the Department of Human Services and/or the School District of Philadelphia. Compensation: The salary for this position, which depends on prior work experience and our assessment of your demonstrated fit for the role, will likely be between $54,000 - $58,000. Heights offers competitive base salaries based on the Philadelphia market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. You will have an opportunity to discuss salary in more detail after you begin the application process. Join the Team! At Heights Philadelphia, we cultivate a culture of support. We love students. We do what we'll say we do. We are lifelong learners. We succeed together. We are committed to maintaining a diverse staff - who reflect our students, their lived experiences, and our city. We are invested. And we invest in students to make a better Philadelphia for everyone. If you are excited by our mission, highly skilled in your field, and eager to continue learning and growing, we invite you to apply. Visit our careers page to submit your resume. A cover letter is not required, however the application does require you to submit brief responses to a few prompts. These are directly connected to your related background and experience. Applications will be reviewed on a rolling basis. Once the interview process begins, we anticipate it will take 6-8 weeks until an offer is made and communicated.$54k-58k yearly 60d+ agoBusiness Technology Analyst, Financial Aid
State of Virginia
Remote job
Title: Business Technology Analyst, Financial Aid Work Authorization: Radford University employs individuals who are legally authorized to work in the United States. Applicants requiring new H-1B visa sponsorship will not be considered Job Description The Business Technology Analyst, Financial Aid, administers and optimizes Banner Financial Aid and related systems to ensure accurate, compliant, and efficient operations. The role serves as the technical and functional lead for packaging, disbursement, and regulatory updates, while also supporting automation, data integrity, and reporting. The role will lead efforts to improve system integration with other functional areas. Core responsibilities include implementing annual Department of Education updates, monitoring compliance with federal and state regulations, and developing tools that improve efficiency and decision-making. Working collaboratively with Financial Aid staff, IT, Enrollment Management partners, and external vendors, the Analyst acts as a bridge between technical and functional teams, ensuring smooth system operations and innovative solutions that enhance both staff effectiveness and the student experience. Up to 100% remote with some required in-person meetings, trainings, etc. Required Qualifications * Master's degree in Information Systems, Computer Science, Business, Finance, or a related field; or a Bachelor's degree in one of these fields with equivalent professional experience. * 3-5 years of experience with Ellucian Banner Financial Aid or comparable system. * Knowledge of federal and state financial aid regulations (FAFSA, COD, NSLDS, SCHEV). * Experience with SQL and reporting tools (e.g., Cognos, Argos, Ellucian Insights). * Strong analytical, problem-solving, and communication skills. Preferred Qualifications: * 5+ years of progressive experience in Financial Aid systems administration. * Experience with financial aid process automation and regulatory testing. * Knowledge of Student Information Systems integration with Financial Aid. * Demonstrated ability to lead cross-functional projects. Employment Conditions: Up to 100% remote with some required in-person meetings, trainings, etc. Is this position Grant Funded: No Is this position restricted: No Is this position eligible for telework: Yes Hours Per Week: 40 Months per Year: 12 Statement of Economic Interest Required: No FLSA Status: Exempt Work Classification: Administrative & Professional Faculty Normal Work Schedule: Monday - Friday, 8am to 5pm. Evenings or weekends as required. Employee Classification: Professional - Lecturer Department: Financial Aid Salary: $85,000-$105,000 Department Contact Name: Gina Stike Department Contact Phone: ************ Department Contact Email: ****************** Equal Opportunity Statement: Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices. Clery Statement In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report. The report includes the university's policies, procedures, and programs concerning safety and security, as well as three years' of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at Radford.edu/police. You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883, Radford, VA, 24142. Reasonable Accommodation Statement If you are an individual with a disability and desire accommodation in the application process please contact the hiring department. Criminal Background Check Statement Radford University is committed to ensuring a safe and secure environment for all employees, students, volunteers, and stakeholders. As part of our hiring and screening process, we conduct criminal background checks in compliance with Virginia Code § 19.2-389 and other applicable state and federal laws. Successful candidates will be required to have a criminal background check.$85k-105k yearly Easy Apply 60d+ agoCase Manager/Student Success Facilitator (Grant PT 25 hrs/wk)
CCAC
Remote job
Case Manager/Student Success Facilitator (Grant PT 25 hrs/wk) Department: Case Mgr/Stu Success Facilitr Campus: Allegheny Campus Additional Information: This position will remain open until filled. However, in order to ensure consideration for an interview, please submit your completed application, cover letter and resume by no later than 4/28/25. The College cannot guarantee that application materials received after this date will be considered or reviewed. Grant-funded, part-time 25 hrs/wk with benefits; Job Corp. Employment and continuation of grant is contingent on sufficient current and future funding. The grant may be renewable. Travel to other campuses will be required. Benefits: CCAC offers an exceptional benefits package. Highlights include an excellent health plan with very low out-of-pocket expense network option, generous time off and holiday pay, a 403b retirement plan with up to 10% employer match or other options through the State's retirement defined benefit pension system, free employee parking, public service (student) loan forgiveness eligible employer, and employer paid benefits including group life insurance, short-term and long-term disability insurance, and flexible spending accounts. Remote Work Option: Fully In-Person (May be subject to change) Work hours (for hourly positions): This position works primarily Monday - Friday 10:00 am - 3:00 pm; Additional hours, including morning, evening and weekend hours, may be needed to meet the needs of the department. Salary Grade: N/A Job Category: Administrators Employment Type: Grant Funded Part-Time Job Slot: G925 Job Open Date: 4/11/2025 Job Close Date: Open until filled General Summary: Serve as a financial aid mentor and provide support for the Pittsburgh Job Corps cohort of students at each of the CCAC campuses with matters pertaining to the Financial Aid program. Monitor the academic progress of students as it pertains to financial aid eligibility. Requirements: Associate's degree required (Bachelor's degree preferred) and a minimum of one year of financial aid experience at the post secondary level with an in-depth understanding of the financial aid process. Applicant must possess strong computer skills, ability to analyze data, create qualitative and quantitative reports, ability to assist students with financial aid matters and willingness to work collaboratively with the college community. Community College experience preferred. Duties: Assist students in understanding the CCAC Financial Aid program. Monitor student progress in completing the FAFSA and other types of Aid. Meet individually with each cohort student on an as needed basis to monitor their financial aid process. Work with Financial Aid Office to monitor student scholarships, aid and stipends. Maintain student records; prepare and submit regular reports, as requested. Assist with the development and implementation of early intervention and retention programs to maintain students' eligibility for financial aid. Work with the various Student Services Development Offices to identify and recommend appropriate services designed to address student needs. Participate in Student Orientation. Must be able to travel to other campuses on an as needed basis. Serve on college committees and advisory boards as needed. Prepare and submit reports, as requested and maintain records of students. Perform other related duties as required or assigned. Clearances: Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances and are available here.$47k-56k yearly est. 60d+ agoInstructional Resources Assistant - Federal Work Study
Nu Technology
Remote job
Compensation Range: : $17.00 - $19.00 The Federal Work Study position is a part-time, student worker opportunity with National University. The students will provide general support and assistance to their selected department and will work on special projects as assigned and in alignment with the student's stated interests and career goals. Essential Functions: Supports the development, curation, organization, and distribution of instructional resources for staff, faculty, and student use. Maintains training and attendance records, inputs data, and verifies that information is keyed accurately and in a timely manner. Creates and organizes analytical reports and presentations. Administrative and clerical duties; general office assistance. Requirements: Must be a current National University student who has completed a current FAFSA. Ability to work up to 15 hours per week with a varied schedule. Must be willing and able to handle material in a confidential matter. Technical / Functional Skills: Exceptional verbal and written communication skills, with experience using Microsoft Office Suite. Excellent time management skills. Ability to understand and follow written and oral instructions. Ability to complete projects in a timely manner. Outstanding organizational and critical thinking skills. Collaborate effectively with a team of diverse cultures. Adaptable to work independently within in a fast-paced environment with multiple deadlines and frequently changing priorities. Preferred: Familiarity or minimal experience in using Google Drive and web development software (i.e., WIX, Springshare, SharePoint, etc.). #LI-DNI Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate's qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University's total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.$17-19 hourly Auto-Apply 32d agoFinancial Aid Advisor - Remote
Concorde Career Institute
Remote job
Financial Aid Advisor The Financial Aid Advisor is responsible for providing guidance and assistance to students and families in navigating the financial aid process. This role involves evaluating student eligibility for financial aid, advising on funding options, and ensuring compliance with federal, state, and institutional regulations. The Financial Aid Advisor plays a critical role in helping students access the resources they need to achieve their educational goals. In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love - * Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses * Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible) * Retirement Matching: 50% match on the first 6% of your contributions after 90 days * Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby * Competitive Insurance: Health, vision, and dental coverage for you and your dependents * Pet Insurance: Competitive coverage for your furry family members through ASPCA * Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment Responsibilities Principal Accountabilities & Deliverables * Provide one-on-one counseling to students and families regarding financial aid options, application processes, and eligibility requirements * Assist in the completion of financial aid forms, including the Free Application for Federal Student Aid (FAFSA), the Master Promissory Note, and other institutional documentation * Offer guidance on budgeting, financial literacy, and loan repayment strategies * Evaluate and process financial aid applications in accordance with federal, state, and institutional policies * Determine student eligibility and award financial aid packages, including grants, scholarships, loans, and work-study programs * Monitor and verify documentation for accuracy and compliance * Stay informed about changes in federal, state, and institutional financial aid regulations * Facilitate financial aid practices that meet compliance standards and maintain accurate records * Prepare and submit required reports to governing agencies * Understand and comply with all applicable Federal regulations/procedures per the annual Federal Handbook * Collaborate with other departments to support student success and resolve financial aid-related issues * Conduct workshops, presentations, and outreach activities to educate students and families about financial aid opportunities * Conduct entrance interviews and exit interviews as required by Federal regulation * Maintain accurate records of student interactions and financial aid determinations using appropriate software systems * Generate reports and analyze data to identify trends and improve processes * Other duties as assigned. Qualifications Education / Experience * High School diploma (or GED) (required) and one (1) year experience working in financial aid - or - Associate degree in relevant field (preferred) * Minimum of one (1) year of experience performing data entry and professional customer service experience (required) * One (1) year of experience in a proprietary online higher education environment (preferred) * Must not currently be in default on any Federal Student Loans or go into default on any Federal Student Loans while employed Skills * Knowledge of federal and state financial aid regulations and policies (preferred) * Proficiency with financial aid systems (e.g., Anthology, PowerFAIDS) (preferred) * Proficiency with Microsoft Office Suite * Work effectively with diverse populations and build rapport with students and families * Accurately interpret and apply financial aid regulations * Explain complex financial aid concepts in a clear and accessible manner * Adapt to changing regulations, technologies, and institutional priorities Standard Abilities * Able and willing to: * Communicate, think, learn, and reason * Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks * Safely ambulate and/or maneuver when on-site at Company locations * Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility * Ability to use good judgment, problem-solving and decision-making skills * Ability to maintain confidentiality and manage sensitive information with discretion * Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously * Ability to gain, understand and apply information and data as it relates essential functions of the position * Ability to foster long-term relationships with stakeholders Work Environment * Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises. * This position is designated as Variable. This position is eligible for a remote, hybrid and/or on campus work location to meet business needs. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation. * Travel Requirements * No travel required$43k-50k yearly est. Auto-Apply 10d agoResearch Program Assistant - Federal Work Study
Nu Technology
Remote job
Compensation Range: : $17.00 - $19.00 The Federal Work Study position is a part-time, student worker opportunity with National University. The student will provide general support and assistance to their selected department and will work on special projects as assigned and in alignment with the student's stated interests and career goals. The Federal Work Study Research Program Assistant will support the administrative processes by providing Doctor of Psychology (PsyD) in Clinical Psychology program within JFKSOPSS. This role plays a critical part in providing current university, program, APA, and DOE compliance via data collection and reporting. Location: Remote, USA Essential Functions: Performs routine general duties as assigned, including compiling reports, collecting data, researching current licensing requirements, writing reports, preparing presentations, managing projects, and other related duties. Provide administrative support to faculty and staff within the PsyD program, including the PsyD Curriculum Committee, Research and Evaluation Committee, Policy Committee, and Admissions Committee. Other duties as assigned. Requirements: Must be a current National University student eligible for work study who has completed a current (2025-2026) FAFSA. Working towards or completed Master's or Doctoral Degree. Ability to work up to 15 hours per week with a varied schedule. Technical / Functional Skills: Strong verbal and written communication skills. Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, Teams. Highly organized with strong attention to details. Experienced in multitasking and prioritizing tasks in a fast-paced environment. Skilled in managing time effectively and meeting deadlines. Ability to complete projects in a timely manner. High level of integrity regarding confidential information #LI-DNI Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate's qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University's total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.$17-19 hourly Auto-Apply 27d agoOER and Curriculum Support Assistant - Federal Work Study
Nu Technology
Remote job
Compensation Range: : $17.00 - $19.00 The Federal Work Study position is a part-time, student worker opportunity with National University. The students will provide general support and assistance to their selected department and will work on special projects as assigned and in alignment with the student's stated interests and career goals. Essential Functions: The Federal Work Study student will support the Open Educational Resources and Curriculum Support (OERCS) team in carrying out projects that enhance access to affordable, high-quality learning materials at National University, including but not limited to: Provide general administrative and communication support for OERCS projects, including managing incoming inquiries, triaging requests, and coordinating scheduling during high-volume periods. Assist with the review and audit of course guides and resource materials to ensure accuracy, currency, and accessibility. Support the administration of OER grant initiatives, including processing applications, coordinating review assignments, and compiling evaluation results. Contribute to outreach and advocacy efforts that promote open education awareness and student engagement across the university community. Requirements: Must be a current National University student who has completed a current FAFSA. Ability to work up to 15 hours per week with a varied schedule. Technical / Functional Skills: Exceptional verbal and written communication skills, with experience using Microsoft Office Suite. Excellent time management skills. Ability to understand and follow written and oral instructions. Ability to complete projects in a timely manner. Outstanding organizational skills. #LI-DNI Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate's qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University's total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.$17-19 hourly Auto-Apply 12d agoStudent Success Coach (Traditional) (North Lake)
Dallas College
Remote job
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date. Weekly Work Hours 40 Compensation Range Staff Range N06 Salary Minimum $66,900.00 Annually FLSA United States of America (Exempt) Type Staff Position Summary The Student Success Coach is an essential role designed to provide concierge-styled student case management, providing comprehensive support including advising, career exploration, continuous progress monitoring, and connection to a broad network of internal and external wrap-around services. Providing high-impact engagement and continuous monitoring, tracking, and support from enrollment to completion, Success Coaches are the consistent single point of contact, responsible for helping students to navigate their higher education journey towards a career. Success Coach teams serving traditional, dual credit/early college/P-Tech, continuing education, and a variety of other specialized student populations, including but not limited to students thriving through their first year experience. Leverages emerging technology to streamline student communication, tracking, and service efficiencies. Required Knowledge, Skills, and Abilities Knowledge of the purpose of community colleges and the vision of Dallas College. Knowledge of Dallas College certificates, programs and degrees. Demonstrate a thorough understanding of college and community resources that address holistic student needs including student basic needs, mental health and wellness, career and transfer preparation, and student development, leadership, and advocacy programming. Demonstrate general knowledge of baseline financial aid and FAFSA information. Knowledge of Dallas College, State and Federal policies and procedures impacting service to students (FERPA, TSI-A, Dallas College Board Policies, Title IX, etc.) Ability to leverage emerging technology to track and monitor student progress towards completion goals. Demonstrate experience preparing concise and clear written and verbal reports detailing case management activity and outcomes. Ability to assist students in identify and navigating barriers that impact retention, persistence completion, and success. Demonstrate and be able to apply contemporary research which underpins high impact coaching, advising, and student success strategies. Demonstrate a depth of knowledge and experience in relation to academic advising, coaching, Guided Pathways, first-year experience, retention, and career services. Demonstrate strong commitment to shared accountability and high-quality customer service and care. Demonstrate experience effectively engaging and supporting students in a remote work environment. Be familiar with relevant national policies, practices and legislation that relates to retention, success coaching, and pathway development and support. Respond appropriately to issues in a dynamic rapidly changing educational/economic environment. Demonstrate an understanding of emerging technologies and the effective application of service technologies to enhance student academic planning, tracking, and engagement with internal and external resources and supports. Demonstrated ability to work effectively with students. Experience working with underserved and marginalized communities. Demonstrate a commitment to continuous learning and professional development. Excellent time management, organization, problem-solving, and communication skills. Demonstrate strong listening, writing and verbal skills. Excellent interpersonal skills using collaboration, tact, patience, and courtesy. Physical Requirements Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made for individuals with physical challenges to perform the essential duties and responsibilities. Minimum Qualifications Bachelor's degree or higher in higher education, student development, community college leadership or related field as confirmed by official transcripts. Master's degree preferred. Official transcripts required. Minimum three (3) years of experience in academic advising, success coaching, first-year experience, or retention within student services or higher education. Ability to work extended hours beyond the regular 8:00 am to 5:00 pm workday especially during heavy registration peak times including nights and weekends. Bilingual or multilingual skills preferred. ***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.*** Key Responsibilities Serve as the central, ongoing case manager for an assigned caseload of Dallas College students. Provide highly engaged, high quality customer service. Provide professional academic advising, career exploration, relevant resource referrals, orientation, and registration assistance to new and continuing Dallas College students. Provide timely responses (within 1 business day) to student's inquiries via phone, email, and technology applications (i.e., Navigate, two-way texts, etc.) Collaborate with a broad network of internal and external partners to connect students to additional supports that address student needs and support their success. Utilize technology (Colleague, Blackboard, Navigate, Greenlight, Salesforce, etc.) to streamline student communications, nudges, and progress monitoring. Collaborate with Pathway Specialists to assist unassigned students in selecting a pathway and program of study. Collaborate across the division to develop and implement high-impact engagement and support strategies that promote a sense of belonging and strengthened student outcomes. Track student milestones using technology and the Dallas College integrated Advising and Career Development syllabus. Develop, manage, and communicate services and resources through program promotions, class presentations, training sessions, and faculty and community collaborations. Participate in ongoing relevant professional development to ensure implementation of current strategies and promising practices. Prepares reports, proposals, and recommendations for overall programs; keeps detailed records of assigned activities. Completes required Dallas College Professional Development training hours per academic year. Performs other duties as assigned. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance. About Us Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do. Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees' religious practices and beliefs, as well as any mental health or physical disability needs. #LI-MB1 Applications DeadlineOctober 21, 2025$66.9k yearly Auto-Apply 60d+ agoFinancial Aid Representative
Beonair Network of Media Schools
Columbus, OH
Job DescriptionAbout Us: The BeOnAir Network is an organization that instructs students in all areas of the broadcast industry to become the next generation of media professionals. Our brand promise is “Learn from a Pro to Become a Pro”; students are trained by broadcast media professionals working in the field. The organization operates seven campuses across Ohio, Illinois, Colorado, and Miami. Like all members of the BeOnAir Network staff, the Financial Aid Advisor is expected to project the organization's core values and core purpose. This position supports a college and creative culture and ensures graduates are fully ready for entry-level employment opportunities. A key role of the Financial Aid Advisor is assisting students with their financial aid eligibility. This individual is accountable for the one-on-one advising involved in ensuring students comply with their federal financial aid. The Financial Aid Advisor will work closely and in conjunction with the Admissions Departments to provide financial aid options for potential new students and complete their packaging on time. The Financial Aid Advisor is also responsible for meeting a monthly cash collection goal. Additional responsibilities may include participation in orientation, graduation, campus events, and various tasks. The Financial Aid Advisor must have extensive experience and judgment to plan and accomplish campus and department goals. Scorecard accountabilities: Financial Aid first-time appointments, applicants that enroll within five days, same-day financial aid estimate, students enrolled in auto debit/payer express, cash collected vs. cash due, title 4 drawdowns on time, complete student financial aid packaging promptly. Responsibilities: Meet prospective students and determine their eligibility for financial aid and other most appropriate tuition options, including payment plans or other financing options. At a student's first meeting with the Financial Aid advisor, the goal of the visit is to be able to achieve an estimate of Financial Aid eligibility as a result of the student completing the FAFSA and receiving the EFC in an email confirmation. If the student has already completed the FAFSA during this session, the student should assign the school OPEID code to their FAFSA so the school can proceed with packaging. A follow-up appointment is to be scheduled within 48 hours so the student can return to complete the FA process. After a student is packaged and all internal documentation is filled out, enroll the student in payer express to contribute to the campus goal. Set all students up in QuickBooks Campus and QuickBooks Cash Receipt with all pertinent information, and upload award letters into QuickBooks. Upload files for review by NFA and RFA through the enrollment cycle. Upload Term 2 files for review by NFA and RFA once SAP is received from Education Submit completed drop packet for review by NFA and RFA Complete a payment plan form to ensure auto payment authorization and specific payment dates. Program tuition/fees or approved packing is due for all students by the end of add/drop. Assist students who are flagged for verification to complete the verification process within 2 weeks of informing student of being selected for verification. If any packaging for a student results in more than an out of pocket $5000 balance as of the last day of the last term, then approval must be requested from the CEO prior to the student sitting in class or being counted as an enrolled student. Ensure packaging does not exceed 30 months. If any additional time, seek approval from the National Director of Financial Assistance and Planning (NDFAP). - Adhere to non- interest payment plan: only available to students who after borrowing from Direct and Plus loans still have a balance left on their account. Print and file student ledgers to confirm all pulls were received. Maintain compliant FA files to include all documents on checklist that relate to the first term. (This includes: Enrollment Agreement, ISIR, NSEstimate of FA, Signed Award, Entrance Counseling, MPN, Payment Plan, and any items flagged for verification and ledger card. For the second terms proof of SAP assessment, revised ledger card and before graduation Exit counseling.) Responsible for maintaining receipt of payments. Complete nightly bank deposits. Interact with students using phone, email, texts, social media channels, and one-on-one communication to ensure accounts are less than 30 days past due. FA Advisor must conduct a daily review of the aging reports and/ or internal tracking reports for payments due by active cohorts to manage meeting weekly cash goal. Join in on weekly one-on-one ledger reviews with NFA and RFA and send a follow-up email about any pending financial aid needing to be requested Ensure payments are collected and processed on the due date. (If a due date falls on the weekend, payment should be sought the Friday before.) Complete a weekly review of grads and drops on aging to ensure accounts are current. Execute MPN's by the end of the drop/add period. Conduct Entrance and Exit counseling as due. Follow up with pending financial aid students to ensure they have all information needed for their education decision to meet app to enroll weekly goal. Supervision Received: This is an independent position that reports to the Campus Director and National Director of Financial Assistance and Planning. Two mandatory weekly meetings takes place: 1) Financial Aid Advisor to discuss goals to actual achievements; 2) Staff Meeting. Supervision of Others This individual may supervise another financial aid advisor should campus needs require. Physical Demands In order to fully service the staff and student needs this position requires the employee to often physically move from department to department. This is not a sedentary position. Occasional lifting, bending and climbing stairs Frequent talking, listening, walking, sitting and standing Ability to perform multiple concurrent tasks and function in a fast-paced working environment Work Experience Requirements Three years of business experience, ideally within a financial aid/customer service background. May need to complete credit, criminal, and drug background checks successfully. Education Requirements 4-year college degree and/or experience equivalency. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.$31k-62k yearly est. 7d agoBusiness Technology Analyst, Financial Aid
Radford University
Remote job
Title: Business Technology Analyst, Financial Aid Work Authorization: Radford University employs individuals who are legally authorized to work in the United States. Applicants requiring new H-1B visa sponsorship will not be considered Job Description The Business Technology Analyst, Financial Aid, administers and optimizes Banner Financial Aid and related systems to ensure accurate, compliant, and efficient operations. The role serves as the technical and functional lead for packaging, disbursement, and regulatory updates, while also supporting automation, data integrity, and reporting. The role will lead efforts to improve system integration with other functional areas. Core responsibilities include implementing annual Department of Education updates, monitoring compliance with federal and state regulations, and developing tools that improve efficiency and decision-making. Working collaboratively with Financial Aid staff, IT, Enrollment Management partners, and external vendors, the Analyst acts as a bridge between technical and functional teams, ensuring smooth system operations and innovative solutions that enhance both staff effectiveness and the student experience. Up to 100% remote with some required in-person meetings, trainings, etc. Required Qualifications •Master's degree in Information Systems, Computer Science, Business, Finance, or a related field; or a Bachelor's degree in one of these fields with equivalent professional experience. •3-5 years of experience with Ellucian Banner Financial Aid or comparable system. •Knowledge of federal and state financial aid regulations (FAFSA, COD, NSLDS, SCHEV). •Experience with SQL and reporting tools (e.g., Cognos, Argos, Ellucian Insights). •Strong analytical, problem-solving, and communication skills. Preferred Qualifications: •5+ years of progressive experience in Financial Aid systems administration. •Experience with financial aid process automation and regulatory testing. •Knowledge of Student Information Systems integration with Financial Aid. •Demonstrated ability to lead cross-functional projects. Employment Conditions: Up to 100% remote with some required in-person meetings, trainings, etc. Is this position Grant Funded: No Is this position restricted: No Is this position eligible for telework: Yes Hours Per Week: 40 Months per Year: 12 Statement of Economic Interest Required: No FLSA Status: Exempt Work Classification: Administrative & Professional Faculty Normal Work Schedule: Monday - Friday, 8am to 5pm. Evenings or weekends as required. Employee Classification: Professional - Lecturer Department: Financial Aid Salary: $85,000-$105,000 Department Contact Name: Gina Stike Department Contact Phone: ************ Department Contact Email: ****************** Equal Opportunity Statement: Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices. Clery Statement In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report. The report includes the university's policies, procedures, and programs concerning safety and security, as well as three years' of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at Radford.edu/police. You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883, Radford, VA, 24142. Reasonable Accommodation Statement If you are an individual with a disability and desire accommodation in the application process please contact the hiring department. Criminal Background Check Statement Radford University is committed to ensuring a safe and secure environment for all employees, students, volunteers, and stakeholders. As part of our hiring and screening process, we conduct criminal background checks in compliance with Virginia Code § 19.2-389 and other applicable state and federal laws. Successful candidates will be required to have a criminal background check.$85k-105k yearly Easy Apply 60d+ agoAdvisor, Financial Aid
Columbus State Community College
Columbus, OH
Compensation Type: Salaried Compensation: $23.13 The Financial Aid Advisor in Student Central provides student support services related to financial aid and refers students in the areas of academic advising, admissions, and registration for all students. This position exercises discretion and independent professional judgment with respect to assisting students and parents with identifying resources needed to address their individual circumstances and potential barriers to enrolling at the College. The Advisor works closely with Financial Aid and other Student Central staff members to coordinate additional services according to the needs of students. ESSENTIAL JOB FUNCTIONS Student Advising & Support * Interprets and explains financial aid processes inclusive of application, dependency appeals, special circumstance appeals, homelessness determinations, unusual enrollment history (UEH), grants, federal loans, private loans, scholarships, and academic standards. * Reviews, verifies, and makes decisions on various appeals including dependency, special circumstance, SAP, and UEH. * Guides students through processes inclusive of processing paperwork and verifying qualifiers. * Provides information regarding program of study, next steps of enrollment, documents needed, new student orientation, placement testing, academic advising, course selection and registration. * Facilitates in-person and virtual presentations to students, parents, and potential students both on and off campus. * Assists students in the Student Central computer lab. * Assists unique student populations such as veterans, foster youth, human trafficking victims, homeless students, and domestic violence survivors. * Advises students on academic pathway tracks and course selection as related to financial aid eligibility. * Communicates with students and parents in person, via phone, e-mail or other delivery formats as needed. Customer Service * Provides direct customer-focused service in-person, via phone, and e-mail. Assists partners from other College departments, such as Financial Aid processing, with paperwork and tasks to address student needs. * Responds to email inquiries from multiple accounts inclusive of Financial Aid, Consortium, and individual work email. * Initiates emails to students relating to document requests and appeal decisions. * Conducts outreach to students to resolve barriers to enrollment such as no FAFSA on file, wrong FAFSA on file, aid cancellation due to self-corrections on FAFSA, and other issues as needed. Administrative * Completes and maintains required documentation. * Keeps accurate records. * Maintains confidentiality of student files and other sensitive subject matter. * Collects and maintains student contact for reporting purposes. * Ensures all documents and data are entered appropriately in electronic processing systems and student records Culture of Respect * Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community. Additional Duties & Responsibilities: * Attends all required department meetings and training. * Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners. * Hours may include working outside of a normal workweek schedule as well as working in multiple locations as needed to meet workload demands, including occasional Saturday morning shifts and additional evenings. * Work hours: 20-29 hours a week, vary within a range of 8:00am - 5:00pm Monday, Tuesday, Thursday, 8:00-7:00pm Wednesday and 8:00am - 4:30pm Friday and 9:00 to 12:00 Some Saturdays and occasionally additional evenings MINIMUM EDUCATION AND EXPERIENCE REQUIRED: * Bachelor's Degree in Student Personnel, Counseling, Guidance, or closely related field. * Three (3) years of progressively responsible experience in student advising. *An appropriate combination of education, training, coursework and experience may qualify a candidate. Full Time/Part Time: Part time Union (If Applicable): Scheduled Hours: 20 Additional Information In order to ensure your application is complete, you must complete the following: * Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. * Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process. Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.$23.1 hourly Auto-Apply 60d+ agoStudent Central Assistant (Federal Work Study)
Columbus State Community College
Columbus, OH
Compensation Type: HourlyCompensation: $12.00 Student Central assists a large number of students in relation to financial aid, class registrations, student forms, Ohio residency, and other student services. Student employees will assist students in the Student Central assisted self-serve computer lab. Student employees will serve students independently and may also partner with professional staff to resolve more complex student issues. This position is only open to students with Federal Work Study eligibility. Duties and Responsibilities: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements. Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty. 1. Greet and assist students (and guests) as they navigate the College's online tools and resources and provide information about the available student resources and campus services. These may include website student resources and functions such as: a. CougarWeb Self-Service and its links b. College website and webpages c. FAFSA applications d. Admissions application and steps e. Financial aid services f. Registration services g. Blackboard h. Student forms i. Ohio Residency, etc. 2. Commits to ongoing conversations, training and development as needed. 3. Welcomes students, diagnoses their needs, exhibits patience when coaching students, and displays and utilizes a depth of knowledge about CSCC systems, policies, and technology. 4. Investigates what is at the root of a problem the student presents with, and uses excellent communication skills to explain things to help them understand how their current circumstances or step in the process fits into the larger picture. 5. Ability to use Teams, a remote software application that allows staff to speak with and have visual contact with students. In some instances, phone calls and emails will be required as a form of communication. 6. Performs other duties as needed. Knowledge, Skills and Abilities: Knowledge of: Computers (general computer literacy), familiarity with Cougarweb and Blackboard. Proficiency in typing. Skill in: Professionalism and providing friendly customer service. Written and verbal communication. Ability to: complete all duties while maintaining strict confidentiality. Follow directions. Work a consistent, reliable schedule. Problem solve. Remain patient in potentially stressful situations. Break down solutions and/or processes into understandable steps. Minimum/General Qualifications: This position requires applicants to have Federal Work Study as part of their current Financial Aid package with Columbus State. You must also be enrolled in SIX or more credit hours in a degree or certificate program. Visit ****************************************************** for a full explanation of eligibility requirements or visit Nestor Hall 113 to request Federal Work Study if you were not awarded it already. Any applicants without Federal Work Study eligibility will not be considered for this position. Applicants must have received a high school diploma or a certificate of attendance from an accredited secondary school or a certificate of high school equivalence and be exempt from Ohio Revised Code Chapter 4109. Must have reliable transportation or other means to get to work regularly. Students enrolled as Transient, College Credit Plus, Undecided, or otherwise non-degree-seeking are not considered eligible for Student Employment. Schedule: Availability needed for Tuesdays and Thursdays between 8 a.m. and 2 p.m. Maximum 20 hours per week. Work will be performed: On-site only. Pathways/Majors that may be interested in this position: Arts, Humanities, and Social Sciences Education, Human Services, and Public Safety Human Resources Psychology Position Specific Qualifications: N/A Preferred Qualifications: Previous customer service experience. Professional Development Students employed by Columbus State are exposed to professional work environments where they develop many of the important transferable skills necessary for future success in the workforce. We are dedicated to helping students set the stage for professional life through their participation in the following program(s): CSTATE GROW (Guided Reflections on Work) The program consists of brief, structured conversations between supervisor and student to reflect on and integrate what they are learning. All student employees and their functional supervisors participate in this program during Autumn and Spring semesters. Career and Leadership Development Program (CLDP) The program consists of paid competency-based career and leadership development activities designed by Career Services. All Tier/Level III positions are automatically enrolled in this program. Career competencies you can expect to learn through Student Employment: Career & Self Development Critical Thinking Leadership Teamwork Communication Professionalism Technology Full Time/Part Time: Part time Union (If Applicable): Scheduled Hours: 20 Additional Information In order to ensure your application is complete, you must complete the following: Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process. Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.$12 hourly Auto-Apply 60d+ agoBanner Consultant - Financial Aid
Strata Information Group
Remote job
Strata Information Group (SIG) Solves Problems. We are a team of dedicated professionals deeply committed to excellence and innovation. SIG has been a trusted partner to over 1,000 higher education institutions globally since our inception in 1988. Our solution sets include Strategy & Optimization Consulting, Enterprise Applications Implementation and Managed Services, Data Services, and Cybersecurity. SIG values client satisfaction, integrity, and expertise in higher education. We embrace diversity, collaboration, and personal growth in our inclusive environment. Position Summary & Responsibilities As a Banner Financial Aid Consultant, you will utilize your expertise in working directly with the Ellucian Banner Financial Aid module to provide implementation support, training, consulting, and technical assistance at client sites. Your responsibilities will also include analyzing current business processes, making recommendations for process improvement through the use of technological tools, assisting clients with the Financial Aid year roll, and ensuring compliance with Department of Education requirements. This is a remote position, and we welcome applicants from people looking for either full or part-time work. Travel is required. Provide implementation support, including training, functional consulting, and technical assistance at client sites. Analyze current business processes and recommend the utilization of technological tools for process improvement. Assist clients with the Financial Aid year roll within Banner. Ensure clients comply with the Department of Education requirements. Required Qualifications 5 or more years working within the Higher Education Industry. 5 or more years of experience working with Ellucian Banner, demonstrating advanced user proficiency. CalGrant expertise needed Candidates with California specific financial aid experience, including California Dream Act Application (CADAA, or Cal ISIR), Banner ETHOS /Experience CalGrant processes, and CALBFA add-on to Banner for California College Promise Grant (CCPG) Demonstrated expertise in using Banner to improve and automate business processes within the Financial Aid office at a college or university. Solid understanding of FAFSA and the ability to implement changes within Banner. Experience in developing reports utilizing Banner to support various Financial Aid areas. Experience in a consulting capacity, focusing on enhancing business process and creating efficiency. Ability to troubleshoot technical and functional issues within Banner. Exceptional oral and written communication skills and a proven customer service approach The ability to travel up to 25% Preferred Qualifications Experience managing project based work. Experience in reading and writing SQL queries is useful for this role. Knowledge of how Banner is used in different institutional types. Experience working with SQL Understanding of algorithmic packaging Knowledge of period-based budgeting Familiarity with TDClient Exposure to scheduling tools (e.g., UC4, Automic or ISE) Pay and Benefits The salary range for full time is $90,000 -$120,000 + bonus. The hourly rate for part time is $45-63/hr (please note, the benefits are only for full time) Health, Vision, Dental & Life Insurance Short & Long Term Disability Paid Parental Leave 3 Weeks Vacation, Sick Leave & Paid Holidays 401(K) with a 5% Employer Contribution Pet Insurance The listed salary range for this position is indicative and subject to adjustment based on the candidate's unique skills and location. Final compensation will be determined through mutual agreement between the successful candidate and SIG. SIG is an Equal Employment Opportunity employer California Consumer Privacy Act Notice$45-63 hourly Auto-Apply 46d agoStudent Services Specialist
Columbus State Community College
Columbus, OH
Compensation Type: Hourly Compensation: $19.92 The Student Services Specialist supports new and continuing students, providing a seamless transition throughout the enrollment process. This role offers guidance to students on the Columbus Campus regarding financial aid, records, registration, student ID cards, Ohio residency for tuition purposes, and all online student services functions. The Specialist generally assists students in-person, but also serves students over the phone, via email, and through chat. This position communicates with other student services areas to facilitate the consistent delivery of information and services, referring students to other departments and resources as appropriate. ESSENTIAL JOB FUNCTIONS Student Support * Works closely with students throughout the admission and enrollment process. Counsels students regarding financial aid programs; regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone, email, and chat. Gathers information from students to understand and evaluate individual circumstances; interprets relevant policies, procedures, and guidelines to determine best course of action. * Advises students on issues that will impact their placement, enrollment, and financial assistance including the potential effect of changes in their course load, withdrawal from their classes, and eligibility for a refund of tuition charges, as well as adherence to the Satisfactory Academic Progress standards policy and appeal process. * Provides computer navigation support to students utilizing self-service student portal and other electronic tools. Supports students in self-serve processing of course drop/adds, completing the admission application, signing up for College sponsored workshops and events, accessing enrollment verifications, making tuition payments, resetting passwords, completing FAFSA applications, master promissory notes, entrance counseling, etc. * Helps with workshops and explains College admission processes, enrollment steps, and ongoing student service requirements. Provides guidance to students on understanding their financial obligations and educating them on how to utilize federal, state, and third-party resources. Participates in the planning, coordination, and implementation of recruitment and advising activities designed to attract and enroll new students. Customer Service * Provides comprehensive customer service in a high volume and challenging, fast-paced environment, resolving most issues on the spot and referring students to the appropriate department for further assistance as necessary. * Interprets and responds to student inquiries in-person, via the telephone and electronically regarding admissions, financial aid, registration and general college policies and procedures. * Provides general support to students and guests, including assistance with registration, student record updates, residency verification, and financial aid processes. * Facilitates prerequisite authorizations and other permissions required for student enrollment. * Participates in and delivers engaging presentations. Creates Student ID cards and provides guidance on departmental and campus-wide procedures. * Attends college and community events to answer general questions about Student Central and the services provided by the department. Clerical * Scans and copies documents, distributes and processes mail, updates and orders admissions/registration publications/forms and various office supplies. * Maintains confidentiality of student records and other information. Culture of Respect * Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community. OTHER DUTIES & RESPONSIBILITIES: * Attends all required departmental meetings and trainings. * Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners. MINIMUM EDUCATION AND EXPERIENCE REQUIRED: * High School Diploma or GED. * Three (3) years of clerical experience in the area of the assigned specialized function.*An appropriate combination of education, training, coursework and experience may qualify a candidate. Full Time/Part Time: Full time Union (If Applicable): Scheduled Hours: 40 Additional Information In order to ensure your application is complete, you must complete the following: * Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. * Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process. Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.$19.9 hourly Auto-Apply 33d ago
